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Médecins Sans Frontières
Jordan - Amman
<p><strong>RECRUITMENT NOTICE</strong></p>
<p><strong>INTERNAL & EXTERNAL</strong></p>
<h2>Médecins Sans Frontières is recruiting for its office in Amman a “FEEDBACK AND COMPLAINT OFFICER”</h2>
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<p class="MsoNormal">CONTEXT<b><span>: </span></b></p>
<p class="MsoNormal"><span>Médecins Sans Frontières is a private, non-profit international humanitarian organization dedicated to providing medical assistance to populations in crisis, without discrimination and regardless of race, religion, creed, or political affiliation. Médecins Sans Frontières is seeking <b>a </b></span><b><span lang="EN-GB">Feedback and Complaint Officer</span></b><b><span lang="EN-GB"> </span></b><span>in its Office in Amman, Jordan.<b> </b></span></p>
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<p class="MsoNormal"><b><u><span>MAIN PURPOSE</span></u></b><b><span>: </span></b></p>
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<p class="MsoNormal"><b><span>Receiving and recording feedback and complaints from beneficiaries and community members. The Feedback and Complaint Officer ensure confidentiality, timely follow-up, providing support and referring cases to the relevant teams.</span></b></p>
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<p class="MsoNormal"><b><u><span lang="EN-GB">ACCOUNTABILITIES</span></u></b><b><span lang="EN-GB">:</span></b><span lang="EN-GB"> </span><b><span> </span></b></p>
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<p class="MsoListParagraphCxSpFirst"><span><span>•<span> </span></span></span><span>Interacting by WhatsApp, phone or email with MSFF OPT mission local hired staff, patients, caretakers, community members, suppliers, Ministry of Health or any other MSF partner/stakeholder in a way that respects the dignity of the individual, without discrimination. </span><span></span></p>
<p class="MsoListParagraphCxSpMiddle"><span><span>•<span> </span></span></span><span>Proactively inform people about the role and duties of the agent, offering time and privacy to report problems.</span><span></span></p>
<p class="MsoListParagraphCxSpMiddle"><span><span>•<span> </span></span></span><span>Gather, transcribe all the feedback and complaints, record them and, depending on their categorization, share them with the pharma coordinator / Emergency medical coordinator (sensitive) or the department concerned) while maintaining the confidentiality of the information received.</span><span></span></p>
<p class="MsoListParagraphCxSpMiddle"><span><span>•<span> </span></span></span><span>Compile data and statistics relating to activities and make them available to the Safeguarding Coordinator, Head of Mission, Emergency and project coordinators and prepare reports of activities highlighting different trends.</span><span></span></p>
<p class="MsoListParagraphCxSpMiddle"><span><span>•<span> </span></span></span><span>Ensure complete and accurate entry of returns and complaints in the database to guarantee database security.</span><span></span></p>
<p class="MsoListParagraphCxSpLast"><span><span>•<span> </span></span></span><span>Respect MSF's behavioral commitments and principles.</span><span></span></p>
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<strong><u>REQUIREMENTS</u></strong><strong>: </strong></p>
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<p><strong>Education</strong></p>
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<p><strong>Experienc</strong></p>
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<p> Secondary education is required.</p>
<p> A degree in psychosocial sciences or a related field is an asset</p>
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<p>· Experience of minimum 6 months in implementing complaints and feedback mechanisms.</p>
<p>· Experience in handling confidential or sensitive information required.</p>
<p>· Experience with abuse, safeguarding, or crisis intervention. <strong>MEAL </strong>(Monitoring Evaluation Accountability et Learning) <strong>strongly preferred.</strong></p>
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<p><strong>Languages</strong></p>
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<p>· A native Arabic speaker. Oral and written fluency of English is essential.</p>
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<p><strong>Knowledge</strong></p>
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<p>· Good computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook.</p>
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<p> <strong>Competencies :</strong></p>
<p>• Results and a sense of quality.</p>
<p>• Adherence to MSF principles.</p>
<p>• Flexible behaviour.</p>
<p>• Sense of service.</p>
<p>• Stress management.</p>
<p>• Strong listening and verbal communication, including by phone.</p>
<p>• Reporting (oral, written).</p>
<p>• Reactivity in case of sensitive cases.</p>
<p>• Ability to maintain confidentiality.</p>
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<p class="MsoNormal"><b><span>WORK LOCATION: </span></b><span>Amman - Jordan<b> </b> </span></p>
<p class="MsoNormal"><b><span>CONTRACT: </span></b><span>3-Month Fixed-term contract – Full-time </span></p>
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<p class="MsoNormal"><span>Interested applicants should submit their application in <b>English</b>, containing a <b>Curriculum Vitae (CV)</b>, </span></p>
<p class="MsoNormal"><span>no later than <b><span>17 November 2026</span></b>, on the <b>Akhtaboot website</b> </span></p>
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<p><strong>Only candidates meeting the requirements will be called for through their email addresses</strong></p>
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<p><strong>Médecins Sans Frontières is committed to safeguarding and promoting the welfare of the people we serve</strong></p>
<p><strong>and our staff. MSF has zero tolerance for sexual exploitation and abuse, harassment, and abuse of power.</strong></p>
<p><strong>All selected candidates will be subject to reference checks.</strong></p>
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<p><strong>Notice: No monetary transactions, no demands for favors in kind, nor other types of favoritism will be tolerated in the recruitment process. MSF reserves the right to refuse the hiring of a candidate who has benefited from such acts. All such illicit demands may be pursued through the judicial system.</strong></p>
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Deloitte & Touche (M.E.)
Jordan - Amman
When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p>
<h4>Our purpose</h4>
<p>Deloitte makes an impact that matters. Every day, we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society by building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p>
<p>Our shared values guide the way we behave to make a positive, enduring impact:</p>
<ul>
<li>Lead the way</li>
<li>Serve with integrity</li>
<li>Take care of each other</li>
<li>Foster inclusion</li>
<li>Collaborate for measurable impact</li>
</ul>
<h4>About the opportunity</h4>
<p>Here is a specific opportunity to experience being an intern in Audit & Assurance. As an Audit & Assurance intern, you will:</p>
<ul>
<li>Assist in performing analytical reviews of audit documents.</li>
<li>Review client accounting and operating procedures and systems of internal control.</li>
<li>Identify accounting and auditing issues and perform research to solve issues that arise.</li>
<li>Provide recommendations for improved controls and enhanced business efficiency.</li>
<li>Demonstrate practical exposure to AI tools through university or graduation projects and/or day-to-day productivity use, with the ability to explain how AI supported outcomes.</li>
<li>Show a strong digital mindset and curiosity about adopting new technologies, with a willingness to learn and apply firm-approved tools appropriately.</li>
<li>Apply sound judgment and integrity when using AI, including awareness of confidentiality, data handling, and ethical use, such as avoiding misuse in academic or professional work.</li>
</ul>
<h4>Leadership capabilities</h4>
<ul>
<li>Build your understanding of our purpose and values and explore opportunities to make an impact.</li>
<li>Demonstrate a strong commitment to personal learning and development, and act as a brand ambassador to help attract top talent.</li>
<li>Understand expectations and demonstrate personal accountability for keeping performance on track.</li>
<li>Actively focus on developing effective communication and relationship-building skills.</li>
<li>Understand how your daily work contributes to the priorities of the team and the business.</li>
</ul>
<h4>Qualifications</h4>
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<li>Pursuing a degree in accounting or a related field.</li>
<li>Demonstrated leadership and problem-solving skills, with strong verbal and written communication skills.</li>
<li>Ability to prioritize tasks and work on multiple assignments.</li>
<li>Ability to work as part of a team with professionals at all levels.</li>
<li>Fluency in English (reading, speaking, and writing). Preference will be given to bilingual candidates (Arabic and English).</li>
</ul>
<h4 class="header-ribbon">About the Company</h4>
<p></p><p>Deloitte is the world's largest and leading professional services firm, providing audit & assurance, consulting, financial advisory, risk advisory and tax and services to public and private clients spanning multiple industries, whether they are in the energy, communications, oil and gas, financial services, family businesses, healthcare, public or education sectors among others.</p>
<p>With a globally connected network of member firms in more than 150 countries and territories, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte's more than 250,000 professionals are committed to becoming the standard of excellence.</p>
<p>Deloitte & Touche (M.E.) is a member firm of Deloitte globally and is the first Arab professional services firm established in the Middle East region Deloitte & Touche (M.E.) is a member firm of Deloitte Touche Tohmatsu Limited (DTTL) and is a leading professional services firm established in the Middle East region with uninterrupted presence since 1926 with 26 offices in 15 countries to date. What distinguishes Deloitte member firms in the Middle East is the global and regional expertise and know-how offered through specialized and highly knowledgeable talent. Deloitte aims to offer the best services to its clients through a team with more than 3,300 partners, directors and staff in the Middle East which guarantees effective communication with clients and a deeper understanding of their needs. It is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has also received numerous awards in the last few years which include best employer in the Middle East, best consulting firm, the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW), as well as the best CSR integrated organization.</p>
<p>Deloitte drives progress. Our practices around the Middle East support clients become leaders wherever they choose to compete. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.</p>
<p>Our Purpose</p>
<p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most-for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.</p>
<p>Our shared values guide the way we behave to make a positive, enduring impact:</p>
<ul>
<li>Integrity</li>
<li>Outstanding value to markets and clients</li>
<li>Commitment to each other</li>
<li>Strength from cultural diversity</li>
</ul>
<p></p>
International Organization for Migration
Jordan - Amman
<p>Organizational Context and Scope</p><p><br></p><p>Within the IOM OPT Mission, the Programme Support Unit (PSU) is a cross-sectoral unit working closely with all thematic units to support the development, implementation, monitoring and reporting of projects and other initiatives. The unit coordinates closely with HQ and regional colleagues, as well as external counterparts and donors to support quality and well-coordinated programming and oversight. This includes supporting the implementation and monitoring of the mission-wide IOM OPT strategy.</p><p><br></p><p> </p><p><br></p><p>Under the overall supervision of the Head of Programmes and direct supervision of the Programme Support Officer, the National Reporting, Monitoring and Evaluation Officer will support the implementation of projects/programmes/strategy Monitoring and Evaluation (M&E) activities for the mission, as well as contribute to report drafting and review, in line with internal and donor requirements.</p><p> </p><p><br></p><p>Responsibilities</p><p>A. M&E Framework</p><p>1. Support the development and updating of the overall framework for IOM OPT, including indicators, tools and methodologies for ad hoc, monthly, quarterly and annual monitoring processes, remote and third-party monitoring, ensuring alignment with donor agreements and RBM guidance. </p><p>2. Ensure effective financial planning and oversight of M&E activities, including appropriate budgeting and regular expenditure monitoring, tracking of commitments and burn rates, identification of variances, and timely follow-up on required budget adjustments, in coordination with the Programme Support Unit and relevant Resource Management colleagues. Support the development, testing and updating of standardized M&E tools and assist in promoting their consistent use through training and follow-up with programme focal points and implementing partners.</p><p>3. Support integration of protection, gender and inclusion considerations into monitoring frameworks and tools in coordination with the Protection focal point.</p><p>4. Support the maintenance and application of remote monitoring and emergency-adapted tools for access-constrained environments and rapid onset situations. </p><p><br></p><p><br></p><p>B. Evaluation and Learning</p><p>5. Support the planning and coordination of internal and external evaluations, including drafting of Terms of Reference, facilitating evaluation missions, coordinating with evaluators, and tracking of recommendations.</p><p><br></p><p><br></p><p>C. Third Party Monitoring</p><p>6. Support the implementation and coordination of third-party monitoring arrangements including preparation of TPM scopes of work, tools, and deliverables. </p><p>7. Review TPM reports, validate findings and support integration of results into programme follow-up and learning processes. </p><p><br></p><p><br></p><p>D. Monitoring, Data Quality and Reporting</p><p>8. Support regular progress tracking against indicators and contribute to quarterly updates to the mission, in coordination with programme focal points.</p><p>9. Support data verification and validation through data quality checks, consistency checks, field spot checks (when feasible) and review of implementing partner submissions.</p><p>10. Ensure adherence to IOM’s data protection principles and proper handling of sensitive data.</p><p>11. Coordinate with the Programme Support Officer to support timely preparation of donor reports reflecting results against agreed indicators log frames, and stakeholder information needs, providing analytical inputs to results sections and ensuring coherence between narrative and quantitative data.</p><p>12. Review IM and monitoring reports, identify bottlenecks and propose necessary corrective actions. Support development of dashboards and visual analytical products.</p><p>13. Support tracking risks and assumptions across projects and coordinate with programme teams to update mitigation measures and adjust monitoring plans accordingly. </p><p><br></p><p><br></p><p>E. Management</p><p>14. Contribute to capacity-building activities for staff and implementing partners on M&E, RBM, data collection, accountability and reporting.</p><p>15. Keep abreast of developments in IOM’s Evaluation and Monitoring and Results-Based Management (RBM) functions to support compliance with IOM monitoring and reporting requirements, including for the Strategic Results Framework (SRF), the Institutional Questionnaire (IQ), Project Information and Management Application (PRIMA), and other regional M&E planning tools.</p><p>16. Perform other duties as may be assigned.</p><p> </p><p><br></p><p>Qualifications</p><p>Required Qualifications and Experience</p><p><br></p><p>Education</p><p><br></p><p>Master’s degree in international relations, Political or Social Sciences, Business or Public Administration, Law or a related field from an accredited academic institution with two years of relevant professional experience; or </p><p>Bachelor’s degree in the above fields with four years of relevant professional experience </p><p>Other relevant training related to the field of monitoring and evaluation are added advantage.</p><p><br></p><p>Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p><br></p><p>Experience</p><p><br></p><p>Demonstrated technical knowledge in project development, quantitative and qualitative M&E methods and data collection and analysis, and reporting, with understanding of contemporary trends and innovations in the field of monitoring, evaluation, accountability and learning (MEAL). </p><p>Experience in RBM, logical frameworks and other strategic planning approaches; implementation of M&E systems and plans; training in M&E development and implementation; information analysis and report writing.</p><p>Proven experience in data management, analysis and reporting in a humanitarian context.</p><p> </p><p>Skills</p><p><br></p><p>Strong analytical skills and organization skills.</p><p><br></p><p>Good knowledge of research methodologies and quantitative and qualitative techniques.</p><p><br></p><p>Strong writing, presentation, and facilitation.</p><p><br></p><p>Advanced knowledge of MS office and working knowledge of databases and statistical tools.</p><p><br></p><p>Ability to meet deadlines and produce clearly and accurate written reports.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong>Join</strong><strong> us at Accor, </strong><strong>where</strong><strong> life pulses </strong><strong>with</strong><strong> passion!</strong></p><br><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.</p><br><p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p><br><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p><br><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p><br><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><br><p><strong>Hospitality</strong><strong>is</strong><strong> a </strong><strong>work</strong><strong> of </strong><strong>heart</strong><strong>,</strong><br><strong>Join</strong><strong> us and </strong><strong>become</strong><strong> a </strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><p><strong>Responsibilities:</strong></p><br><p>The Night Supervisor is responsible for overseeing a smooth, efficient, and secure operation of the hotel during the night shift. The position ensures consistent guest service, supervises the Night team, supports Front Office operations, ensures completion of the Night Audit and end-of-day procedures, and coordinates with other departments to address operational and guest-related matters. Provide efficient, friendly and professional service to all guests.</p><br><ul><li>Provide efficient, friendly, and professional service to all guests.</li><li>Contribute to guest satisfaction by providing high-quality services with a warm and friendly approach.</li><li>Ensure a smooth, comfortable, and secure environment for all guests throughout the night.</li><li>Supervise, guide, and support the Night team to ensure smooth and efficient hotel operations.</li><li>Ensure all Front Office standards, policies, procedures, and service standards are consistently followed.</li><li>Complete all nightly End-of-Day procedures and ensure accurate balancing of accounts.</li><li>Review relevant Night Audit reports and ensure any discrepancies are identified, investigated, and reported.</li><li>Seek guest feedback and resolve complaints and concerns in accordance with the hotel’s service philosophy.</li><li>Establish effective daily communication with Front Office leaders and ensure proper follow-up on outstanding matters.</li><li>Balance guest, operational, administrative, and colleague needs throughout the night shift.</li><li>Lead by example and provide clear direction towards achieving the hotel’s vision and objectives.</li><li>Maximize available room inventory and revenue opportunities during high-occupancy and sold-out nights in accordance with hotel policies.</li><li>Handle cash and credit transactions, ensuring the accuracy of guest billing.</li><li>Monitor the hotel’s overnight operations and take appropriate action to address operational issues.</li><li>Conduct regular inspections of guest areas, public areas, and back-of-house areas to ensure hotel standards are maintained.</li><li>Handle VIPs, special requests, and sensitive guest matters professionally and ensure appropriate follow-up.</li><li>Respond promptly and appropriately to guest emergencies, incidents, and operational requests.</li><li>Coordinate with Security, Engineering, Housekeeping, Food & Beverage, and other departments to ensure smooth overnight operations.</li><li>Maintain accurate records of significant incidents, guest complaints, operational issues, and actions taken during the shift.</li><li>Ensure a clear and comprehensive handover to the morning team, including all outstanding guest and operational matters.</li><li>Ensure compliance with the Company’s Health and Safety policies and procedures.</li><li>Ensure colleagues are familiar with and adhere to safety, security, emergency, and evacuation procedures.</li><li>Respond appropriately to emergencies and security concerns and coordinate with the relevant departments when required.</li><li>Identify and report safety, security, maintenance, or cleanliness concerns during the night.</li><li>Follow all departmental policies, procedures, and hotel standards.</li><li>Follow all safety and sanitation policies.</li><li>Other duties as assigned.</li></ul><br>Qualifications<br><br><p><strong>Qualifications:</strong></p><br><ul><li>Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.</li><li>Previous experience in Front Office, Guest Relations or Hospitality Operations preferred.</li><li>Good knowledge of Front Office operations, Night Audit, and hotel systems.</li><li>Proficiency in Microsoft Office applications.</li><li>Proven leadership, coaching, and team management skills.</li><li>Must have the ability to handle cash effectively and accurately.</li><li>Excellent communication, interpersonal, and guest service skills.</li><li>Ability to multitask, prioritize, and work effectively under pressure.</li><li>Strong problem-solving and decision-making abilities.</li><li>High attention to detail, professionalism, and passion for hospitality.</li><li>Fluent in English; additional languages are an advantage.</li></ul><br>Additional Information<br><br><p><strong>Physical Requirements:</strong></p><br><ul><li>Ability to stand and walk for extended periods.</li><li>Flexible to work shifts, weekends, and public holidays as required by hotel operations.</li></ul> </div>
International Water Management Institute (Iwmi)
Jordan - Amman
<p>The International Water Management Institute (IWMI) is an international, non-profit research-for-development organization that works with governments, civil society, and the private sector to address water-related challenges in developing countries and scale up sustainable solutions. Headquartered in Colombo, Sri Lanka, IWMI is a CGIAR Research Center with offices in 17 countries and a global network of researchers operating in approximately 56 countries. The Jahez Project seeks a qualified Gender Equality, Disability and Social Inclusion (GEDSI) Expert to provide technical leadership and support for the integration of GEDSI principles across project activities. Working closely with the Project Management Team (PMT), consortium partners, consultants, and key stakeholders, the consultant will help ensure that project interventions are inclusive, equitable, and responsive to the needs of women, youth, persons with disabilities, refugees, and other vulnerable groups, in line with donor requirements and IWMI policies.</p><p>DUTIES & RESPONSIBILITIES:</p><p>Deliverable 1: Inception and GEDSI Action Plan Operationalization Plan Timeline: Within the first 15 working days of the consultancy The consultant will prepare an inception package that includes: A brief assessment of the existing Jahez GEDSI Action Plan and its implementation status; A prioritization matrix identifying high-risk, high-value, and strategically important GEDSI areas and activities requiring technical support; An agreed GEDSI technical support workplan and indicative implementation schedule; Proposed coordination mechanisms with the PMT, MEL team, Regional GEDSI Advisor, consortium partners, and partner GEDSI focal points/consultants; and Identification of priority GEDSI capacity, evidence, and implementation gaps.</p><p>Deliverable 2: Periodic GEDSI Technical Advisory and Quality Assurance Updates Timeline: Quarterly and/or in line with agreed project milestones The consultant will prepare consolidated quarterly technical advisory updates linked to the Jahez quarterly reporting process. These updates will be based on inputs provided to selected priority activities and deliverables and may include: GEDSI-focused reviews of priority project activities and implementation approaches; Technical reviews of selected partner deliverables; Reviews of reports, publications, communication materials, and knowledge products; GEDSI-focused reviews of selected research and assessment methodologies; Technical advice on priority stakeholder engagement activities; Identification of GEDSI-related risks, gaps, and opportunities; and Prioritized recommendations and corrective or adaptive actions. Reviews will focus on priority activities and products identified through the agreed prioritization process rather than all project activities and outputs.</p><p>Deliverable 3: GEDSI Capacity-Building Package Timeline: As agreed in the workplan, with sessions delivered throughout the consultancy period The consultant will deliver up to three structured GEDSI capacity-building sessions , with topics and target audiences agreed upon with the PMT and Regional GEDSI Advisor based on identified needs. Indicative topics may include: GEDSI mainstreaming and implementation of the Jahez GEDSI Action Plan; Inclusive stakeholder engagement and participation; and GEDSI-sensitive monitoring, evaluation, learning (MEL), and reporting. The package will include: Training needs assessment and prioritization; Training agendas, curricula, and learning objectives for Jahez partners; Presentation and training materials; Practical tools, examples, and exercises, where appropriate; Participant attendance records; Participant feedback; and A brief report summarizing key learning outcomes, identified capacity gaps, and recommended follow-up actions. Where appropriate, pre- and post-training assessments may be conducted to measure learning outcomes and identify areas requiring additional support.</p><p>Deliverable 4: GEDSI MEL, Evidence and Reporting Package Timeline: Aligned with quarterly and annual MEL and reporting cycles The consultant will provide targeted technical support to the MEL team and selected implementing partners to strengthen the quality, collection, and documentation of GEDSI-related evidence. This support may include: Reviewing GEDSI indicators and indicator definitions; Advising on sex-, age-, disability-, and other relevant data disaggregation, where appropriate; Reviewing GEDSI-related monitoring tools and reporting approaches; Providing technical inputs to quarterly and annual reports; Identifying evidence gaps and recommending improvements; and Documenting GEDSI results, lessons learned, and evidence of change. The consultant will provide support on an as-needed basis and will not be responsible for routine reporting by consortium partners.</p><p>Deliverable 5: Practical GEDSI Tools and Guidance Package Timeline: By the midpoint of the consultancy, with revisions as required The consultant will develop, adapt, and/or refine practical GEDSI tools and guidance materials based on project needs and existing IWMI, FCDO, and Jahez resources. The toolkit may include: GEDSI activity review checklist; Inclusive workshop and training checklist; Event accessibility checklist; GEDSI-sensitive communication checklist; Partner GEDSI self-assessment tool; GEDSI review template; GEDSI reporting guidance; and Practical guidance notes for project teams and partners. Where possible, priority will be given to adapting and applying existing tools and resources.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Advanced university degree in Gender Studies, Social Sciences, International Development, Public Policy, Human Rights, Sociology, Disability Studies, or a related discipline.</li><li>At least 7 to 10 years of professional experience in gender equality, disability inclusion, and social inclusion programming.</li><li>Demonstrated experience integrating GEDSI into climate change adaptation, disaster risk reduction, natural resource management, water, environmental, or resilience programs.</li><li>Proven experience working on FCDO-funded projects or with other major bilateral or multilateral donors.</li><li>Strong understanding of safeguarding, intersectionality, and inclusive development approaches.</li><li>Experience designing and delivering capacity-building initiatives.</li><li>Experience supporting monitoring, evaluation, and learning (MEL) systems with GEDSI-related indicators.</li><li>Excellent analytical, facilitation, communication, and report-writing skills.</li><li>Experience working with government institutions, NGOs, research organizations, and community stakeholders.</li><li>Excellent command of written and spoken English; proficiency in Arabic is highly desirable.</li></ul>
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br><p>Job Title:</p><br><br>Technical Representative, IT Operations (TCF) Unpaid Internship<br><p>Job Description</p><br><br>We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.<br>The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.<br>In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.<br>Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.<br>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<br>Join us and be part of this journey towards greater opportunities and brighter futures.<p><span><b>IT Support Intern — Unpaid Internship</b></span></p><br><br><p><span>As an IT Support Intern, you will gain hands-on exposure to deskside support, end-user computing, IT service management, and infrastructure troubleshooting in a professional technology environment. This internship is designed as a learning opportunity where you will work under supervision, build foundational technical skills, and support IT teams with day-to-day operational activities.</span></p><br><br><span><b>Responsibilities</b></span><ul><li><span>Learn and apply service management fundamentals, including Incident Management, Problem Management, root cause analysis, and ticket analysis for deskside support equipment.</span></li><li><span>Assist with troubleshooting local servers, network devices, and voice infrastructure under the guidance of Network and Server teams.</span></li><li><span>Support basic troubleshooting activities using tools and commands such as Ping, Tracert, IPConfig, network commands, DNS validation, and Active Directory Group Policy test outputs.</span></li><li><span>Gain exposure to hub room and data center structured cabling standards and support basic coordination activities as directed.</span></li><li><span>Support end-user computing devices including desktops, laptops, hard phones, Wi-Fi devices, printers, scanners, biometric devices, and video conferencing equipment.</span></li><li><span>Assist with hardware support tasks such as basic diagnostics, device checks, and supervised replacement or configuration activities for approved equipment.</span></li><li><span>Learn software troubleshooting for Windows 10, Microsoft Office, Outlook, Skype for Business, OneDrive, softphones, antivirus tools, VPN, Wi-Fi configuration, encryption tools, imaging, and firmware updates for deskside devices.</span></li><li><span>Support IT teams in documenting issues, observations, and recommended inputs to help evaluate process exceptions.</span></li><li><span>Assist with coordination and communication during high-impact or severity incidents, while ensuring real-time updates are shared through appropriate escalation channels.</span></li><li><span>Support onboarding activities for new accounts, ramp-up and ramp-down activities, and account movement coordination under supervision.</span></li><li><span>Assist with business continuity planning testing and failover readiness by supporting floor checkouts and validation activities.</span></li><li><span>Learn site compliance and security practices, including audit readiness related to standards such as COPC and ISO 27001.</span></li><li><span>Support IT ticket resolution activities within an ITIL-based framework while learning ticket documentation, prioritization, and closure processes.</span></li><li><span>Assist with preparing change request documentation and supporting artifacts as defined by the process.</span></li><li><span>Support validation activities such as BitLocker desktop checks, user OU policy validation, and computer OU policy validation.</span></li><li><span>Assist with encryption software installation and validation on desktops and laptops to support compliance requirements.</span></li><li><span>Contribute to positive IT service experiences by responding professionally, communicating clearly, and supporting operational teams.</span></li><li><span>Be open to learning in a 24/7 IT support environment, including rotational shift exposure where legally permitted and aligned to internship requirements.</span></li><li><span>Complete all assigned, mandatory training within the timeframe provided.</span></li><li><span>Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.</span></li></ul><span><b>Qualifications</b></span><ul><li><span>Currently pursuing or recently completed a Bachelor’s degree, diploma, or equivalent program in Computer Science, Information Technology, or a related field.</span></li><li><span>0–6 months of exposure to desktop/laptop hardware and software support in a Windows-based PC/LAN environment, or equivalent academic/project experience.</span></li><li><span>Foundational knowledge of desktops, laptops, Windows operating systems, basic networking, and common enterprise applications.</span></li><li><span>Exposure to tools or concepts such as Citrix client, Microsoft Office, Outlook, VPN, antivirus, imaging, and printer/scanner troubleshooting is helpful.</span></li><li><span>Interest in IT service management, Incident Management, Problem Management, and customer-focused technical support.</span></li><li><span>Strong willingness to learn, ask questions, document findings, and follow defined processes.</span></li><li><span>Good communication, teamwork, attention to detail, and problem-solving skills.</span></li><li><span>Ability to work under supervision and follow security, compliance, and confidentiality requirements.</span></li><li><span>MCSE or similar certification is preferred but not required.</span></li></ul><br><p>Location:</p><br><br>JOR Amman - 1 Rafiq Al Hariri Ave, Edgo Building, Abdali Boulevard, Amman, Jordan <br><p>Language Requirements:</p><br><br><br><p>Time Type:</p><br><br>Part time<br> </div>
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Functions as the property’s strategic financial business leader. The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. In addition, creates and executes a business plan that is aligned with the property and brand’s business strategy and focuses on the execution of financial and accounting activities and the delivery of desirable financial results.<br>CANDIDATE PROFILE <br>Education and Experience<br>• 4-year bachelor's degree in Finance and Accounting or related major; 2 years experience in the finance and accounting or related professional area.<br>OR<br>• Master's degree in Finance and Accounting or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Engaging in Strategic Planning and Decision Making<br>• Analyzes financial data and market trends.<br>• Analyzes information, forecasts sales against expenses and creates annual budget plans.<br>• Compiles information, analyzes and monitors actual sales against projected sales.<br>• Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.<br>• Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning.<br>• Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.<br>• Thinks creatively and practically to develop, execute and implement new business plans<br>• Protects and strengthens our competitive advantage by advocating and supporting sound business and financial decision making.<br>• Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability.<br>• Implements a system of appropriate controls to manage business risks.<br>Leading Accounting Teams <br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner.<br>• Provides excellent leadership by assigning team members and other departments managers' clear accountability backed by appropriate authority.<br>• Holds staff accountable for successful performance.<br>Developing and Maintaining Finance and Accounting Goals<br>• Supports property strategy from a finance and accounting perspective<br>• Submits reports in a timely manner, ensuring delivery deadlines.<br>• Ensures Profits and Losses are documented accurately.<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>• Ensures appropriate corrections are made to audit results if necessary.<br>• Reviews audit issues to ensure accuracy.<br>Managing Projects and Policies <br>• Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.<br>• Generates and providing accurate and timely results in the form of reports, presentations, etc.<br>• Ensures compliance with standard and local operating procedures (SOPs and LSOPs).<br>• Oversees internal, external and regulatory audit processes.<br>• Ensures compliance with Standard Operating Procedures (SOPs).<br>• Ensures that the P&L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts).<br>Anticipating and Delivering on the Needs of Key Stakeholders<br>• Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).<br>• Understands the owners' perspective and ROI expectations.<br>• Anticipates and addresses owner needs and involves ownership in key decisions.<br>• Leverages strong functional leadership and communication skills to influence the executive team, the property's strategies and to lead own team.<br>• Advises the GM and executive committee on existing and evolving operating/financial issues.<br>• Facilitates critique meetings to review information with management team.<br>• Attends owners meetings in order to provide context and explanation for financial results.<br>• Attends meetings and communicates with the owners, understanding the priorities and strategic focus.<br>• Demonstrates a commitment to meeting the needs of all key stakeholders.<br>• Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.<br>Managing and Conducting Human Resource Activities<br>• Ensures team members are cross-trained to support successful daily operations.<br>• Ensures property policies are administered fairly and consistently.<br>• Ensures new hires participate in the department’s orientation program.<br>• Ensures new hires receive the appropriate new hire training to successfully perform their job.<br>• Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Jordan - Amman
<p><h4>Job summary</h4>
<p>Functions as the property’s strategic financial business leader. The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. In addition, creates and executes a business plan that is aligned with the property and brand’s business strategy and focuses on the execution of financial and accounting activities and the delivery of desirable financial results.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong></p>
<ul>
<li>4-year bachelor's degree in finance and accounting or related major; 2 years experience in the finance and accounting or related professional area.</li>
<li>Or</li>
<li>Master's degree in finance and accounting or related major; no work experience required.</li>
</ul>
<h4>Core work activities</h4>
<p><strong>Engaging in strategic planning and decision making</strong></p>
<ul>
<li>Analyzes financial data and market trends.</li>
<li>Analyzes information, forecasts sales against expenses and creates annual budget plans.</li>
<li>Compiles information, analyzes and monitors actual sales against projected sales.</li>
<li>Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.</li>
<li>Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning.</li>
<li>Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.</li>
<li>Thinks creatively and practically to develop, execute and implement new business plans.</li>
<li>Protects and strengthens our competitive advantage by advocating and supporting sound business and financial decision making.</li>
<li>Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability.</li>
<li>Implements a system of appropriate controls to manage business risks.</li>
</ul>
<p><strong>Leading accounting teams</strong></p>
<ul>
<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li>
<li>Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner.</li>
<li>Provides excellent leadership by assigning team members and other departments managers clear accountability backed by appropriate authority.</li>
<li>Holds staff accountable for successful performance.</li>
</ul>
<p><strong>Developing and maintaining finance and accounting goals</strong></p>
<ul>
<li>Supports property strategy from a finance and accounting perspective.</li>
<li>Submits reports in a timely manner, ensuring delivery deadlines.</li>
<li>Ensures profits and losses are documented accurately.</li>
<li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li>
<li>Ensures appropriate corrections are made to audit results if necessary.</li>
<li>Reviews audit issues to ensure accuracy.</li>
</ul>
<p><strong>Managing projects and policies</strong></p>
<ul>
<li>Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.</li>
<li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li>
<li>Ensures compliance with standard and local operating procedures (SOPs and LSOPs).</li>
<li>Oversees internal, external and regulatory audit processes.</li>
<li>Ensures compliance with standard operating procedures (SOPs).</li>
<li>Ensures that the P&L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts).</li>
</ul>
<p><strong>Anticipating and delivering on the needs of key stakeholders</strong></p>
<ul>
<li>Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).</li>
<li>Understands the owners' perspective and ROI expectations.</li>
<li>Anticipates and addresses owner needs and involves ownership in key decisions.</li>
<li>Leverages strong functional leadership and communication skills to influence the executive team, the property's strategies and to lead own team.</li>
<li>Advises the GM and executive committee on existing and evolving operating/financial issues.</li>
<li>Facilitates critique meetings to review information with management team.</li>
<li>Attends owners meetings in order to provide context and explanation for financial results.</li>
<li>Attends meetings and communicates with the owners, understanding the priorities and strategic focus.</li>
<li>Demonstrates a commitment to meeting the needs of all key stakeholders.</li>
<li>Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.</li>
</ul>
<p><strong>Managing and conducting human resource activities</strong></p>
<ul>
<li>Ensures team members are cross-trained to support successful daily operations.</li>
<li>Ensures property policies are administered fairly and consistently.</li>
<li>Ensures new hires participate in the department’s orientation program.</li>
<li>Ensures new hires receive the appropriate new hire training to successfully perform their job.</li>
<li>Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
Humanity & Inclusion
Jordan - Amman
<p>JOB CONTEXT: Join Humanity & Inclusion (HI) as an Inclusive Education Consortium Coordinator and help shape inclusive education programming in Palestine, with a focus on education in emergencies and protracted crises. In this role, you will lead the coordination of the grant consortium, working closely with partners to ensure effective implementation, strong programme quality, and donor compliance. You will also provide technical guidance on Inclusive Education, support capacity strengthening and advocacy, and contribute to shaping HI s strategy and future engagement in the sector. YOUR MISSION: Under the line management of the Operations manager and with support from the Global Inclusive Education Specialist, the Inclusive Education Consortium Coordinator contributes to the implementation of the HI mandate and the operational strategy of HI Palestine mission in the field of Inclusive Education, specifically education in emergencies. The Inclusive Education Consortium Coordinator provides strategic and technical guidance for HI's Inclusive Education portfolio in Palestine (40%) while leading the coordination of the ECHO-funded consortium (60%). The position ensures high-quality programme implementation, effective consortium governance and donor compliance, while supporting the positioning and development of Inclusive Education within the Palestine mission. The role combines technical support, consortium coordination, strategic planning and resource mobilisation to strengthen HI's impact and influence in the sector. Your main missions will be : • Ensure the optimal management of the consortium with appropriate oversight mechanisms • Lead the day-to-day coordination of the ECHO-funded consortium. • Act as the primary focal point for consortium partners and ECHO on consortium management matters. • Coordinate consortium governance, including Steering Committee meetings, technical working groups and bilateral meetings. • Ensure effective communication, collaboration and information sharing among consortium partners. • Coordinate the development, implementation and monitoring of consortium workplans and action plans. • Monitor compliance with consortium agreements, donor requirements and internal procedures. • Identify, anticipate and proactively address implementation bottlenecks, operational risks and partnership challenges. • Ensure project implementation remains aligned with the approved logical framework, workplan and allocated budget. • Promote effective coordination between operational, technical, MEAL and support functions to ensure timely implementation. 2. Ensure programme quality, MEAL coordinationand donor compliance • Lead the preparation, consolidation and submission of donor reports, Modification Requests and other contractual deliverables. • Ensure project monitoring, evaluation, accountability and learning (MEAL) systems are implemented in close coordination with project and MEAL teams. • Ensure accurate project data management, monitoring and reporting. • Monitor project performance against indicators and support evidence-based decision-making. • Ensure compliance with donor contractual obligations and HI internal quality standards. • Contribute to project reviews, lessons learned and adaptive management processes. 3. Provide Technical support to HI teams and HI partners on Inclusive Education with a focus on emergency settings and protracted crisis contexts • Provide overall technical leadership for all Inclusive Education interventions implemented by the consortium. • Ensure technical quality and compliance with HI technical frameworks, global standards and donor requirements. • Provide strategic technical oversight to ensure the meaningful inclusion of children and persons with disabilities across all education interventions. • Support programme implementation across consortium partners through technical guidance and problem-solving. • Develop, adapt and harmonize technical tools, methodologies, guidance and educational materials. • Provide technical supervision, coaching and capacity strengthening to consortium staff and partners. • Provide technical advice to consortium members, HI teams, partners and external stakeholders on Inclusive Education approaches and practices. • Contribute to technical quality monitoring, quality assurance processes and field support. • Ensure projects are adequately equipped with the technical resources required for quality implementation. • Promote technical learning, innovation and capitalization across the consortium. 4. Lead the review of HI's Inclusive Education portfolio and provide strategic recommendations regardingthe future of the sector within the mission. • Generate a data-driven evidence base regarding the situation of children with disabilities in coordination with other humanitarian actors. • Advocacy for the inclusion of children with disabilities in humanitarian leadership and in relevant coordination fora and processes. • Review the existing IE strategy for Palestine and regularly update it as appropriate. • Assess the relevance and added value of HI's engagement in Inclusive Education. • Analyse needs, operational opportunities and constraints. • Strengthen technical partnerships and representation. • Lead sectoral learning and capitalization. • Define inclusive education strategy including education in emergencies/chronic settings for HI in Palestine • Undertake need assessment exercises through field visits and literature reviews and develop recommendations on the future positioning of the sector</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 6 years of relevant professional experience, including at least 5 years in IE or allied field, and 3 years in humanitarian or emergency settings. - Minimum 3 years of experience as Project manager or operations manager - Proven experience in consortium coordination, preferably within ECHO funded projects, and in working with local partners - Strong technical knowledge of Inclusive Education, education in Emergencies, Disability Inclusion, Child Protection, home based support for parents, inclusive pedagogy and practical strategies for teachers including UDL(universal design for learning), and accessible learning environments - Demonstrated experience in sector strategy development, representation, resource mobilization proposal development, consortium management and donor coordination - Demonstrated problem solving, communication, and advocacy skills - Good interpersonal, communication, coordination and networking skills - Flexibility and ability to handle multiple tasks simultaneously. - Strong oral and written communications skills in English. - Ability to work in a fast-paced environment and meet deadlines under pressure - Fluency in Arabic language is a strong asset - Previous experience with HI and/or in in the Middle East is a strong asset, particularly in Palestine</p>
Jordan - Amman
<p><h4>Job summary</h4>
<p>Functions as the property’s strategic financial business leader. The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. In addition, creates and executes a business plan that is aligned with the property and brand’s business strategy and focuses on the execution of financial and accounting activities and the delivery of desirable financial results.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong></p>
<ul>
<li>4-year bachelor's degree in finance and accounting or related major; 2 years experience in the finance and accounting or related professional area.</li>
<li>Or</li>
<li>Master's degree in finance and accounting or related major; no work experience required.</li>
</ul>
<h4>Core work activities</h4>
<p><strong>Engaging in strategic planning and decision making</strong></p>
<ul>
<li>Analyzes financial data and market trends.</li>
<li>Analyzes information, forecasts sales against expenses and creates annual budget plans.</li>
<li>Compiles information, analyzes and monitors actual sales against projected sales.</li>
<li>Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.</li>
<li>Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning.</li>
<li>Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.</li>
<li>Thinks creatively and practically to develop, execute and implement new business plans.</li>
<li>Protects and strengthens our competitive advantage by advocating and supporting sound business and financial decision making.</li>
<li>Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability.</li>
<li>Implements a system of appropriate controls to manage business risks.</li>
</ul>
<p><strong>Leading accounting teams</strong></p>
<ul>
<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial and business decision making; demonstrates honesty and integrity; leads by example.</li>
<li>Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner.</li>
<li>Provides excellent leadership by assigning team members and other departments managers clear accountability backed by appropriate authority.</li>
<li>Holds staff accountable for successful performance.</li>
</ul>
<p><strong>Developing and maintaining finance and accounting goals</strong></p>
<ul>
<li>Supports property strategy from a finance and accounting perspective.</li>
<li>Submits reports in a timely manner, ensuring delivery deadlines.</li>
<li>Ensures profits and losses are documented accurately.</li>
<li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li>
<li>Ensures appropriate corrections are made to audit results if necessary.</li>
<li>Reviews audit issues to ensure accuracy.</li>
</ul>
<p><strong>Managing projects and policies</strong></p>
<ul>
<li>Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.</li>
<li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li>
<li>Ensures compliance with standard and local operating procedures (SOPs and LSOPs).</li>
<li>Oversees internal, external and regulatory audit processes.</li>
<li>Ensures compliance with standard operating procedures (SOPs).</li>
<li>Ensures that the profit and loss statement is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts).</li>
</ul>
<p><strong>Anticipating and delivering on the needs of key stakeholders</strong></p>
<ul>
<li>Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).</li>
<li>Understands the owners' perspective and return on investment expectations.</li>
<li>Anticipates and addresses owner needs and involves ownership in key decisions.</li>
<li>Leverages strong functional leadership and communication skills to influence the executive team, the property's strategies and to lead own team.</li>
<li>Advises the general manager and executive committee on existing and evolving operating and financial issues.</li>
<li>Facilitates critique meetings to review information with management team.</li>
<li>Attends owners meetings in order to provide context and explanation for financial results.</li>
<li>Attends meetings and communicates with the owners, understanding the priorities and strategic focus.</li>
<li>Demonstrates a commitment to meeting the needs of all key stakeholders.</li>
<li>Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.</li>
</ul>
<p><strong>Managing and conducting human resource activities</strong></p>
<ul>
<li>Ensures team members are cross-trained to support successful daily operations.</li>
<li>Ensures property policies are administered fairly and consistently.</li>
<li>Ensures new hires participate in the department’s orientation program.</li>
<li>Ensures new hires receive the appropriate new hire training to successfully perform their job.</li>
<li>Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Ensuring Culinary Standards and Responsibilities are Met for Restaurant<br>• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.<br>• Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.<br>• Maintains food preparation handling and correct storage standards.<br>• Recognizes superior quality products, presentations and flavor.<br>• Plans and manages food quantities and plating requirements for the restaurant.<br>• Communications production needs to key personnel.<br>• Assists in developing daily and seasonal menu items for the restaurant.<br>• Ensures compliance with all applicable laws and regulations regulations.<br>• Follows proper handling and right temperature of all food products.<br>• Estimates daily restaurant production needs.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>• Checks the quality of raw and cooked food products to ensure that standards are met.<br>• Determines how food should be presented and creates decorative food displays.<br>Leading Kitchen Team<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Leads shift teams while personally preparing food items and executing requests based on required specifications.<br>• Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Ensuring and maintaining the productivity level of employees.<br>• Ensures employees are cross-trained to support successful daily operations.<br>• Ensures employees understand expectations and parameters.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Establishing and Maintaining Restaurant Kitchen Goals<br>• Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.<br>• Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.<br>• Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.<br>• Effectively investigates, reports and follows-up on employee accidents.<br>• Knows and implements company safety standards.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Empowers employees to provide excellent customer service.<br>• Handles guest problems and complaints.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>Managing and Conducting Human Resource Activities <br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.<br>• Manages employee progressive discipline procedures.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>• Uses all available on the job training tools for employees.<br>• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Attends and participates in all pertinent meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Join One of the Fastest-Growing Online Education Companies in the World At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.<br> Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries.<br> To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.<br> Now we're looking for an experienced Customer Retention Manager to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue.<br> If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.<br> This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.<br> Why This Role Is Different At ELVTR, customer relationships don't end after enrollment—they're just beginning.<br> As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.<br> You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty.<br> Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.<br> You'll Love This Role If You: Enjoy solving complex customer challenges with creative solutions Thrive in a fast-paced, KPI-driven environment Are an exceptional negotiator who can create win-win outcomes Love using data to improve processes and business performance Enjoy coaching others and sharing best practices Are highly organized and take ownership of your work Communicate confidently with customers and cross-functional teams Believe outstanding customer experiences drive long-term business success What You'll Do Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions Recover overdue installment payments by proactively engaging customers and resolving billing-related issues Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience Identify opportunities to automate retention processes and improve operational efficiency Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses What We Offer Competitive Compensation :Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally Learn and Grow :Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team Health & Wellbeing: Gym membership reimbursement,Mental health support, Generous paid vacation allowance Why Join ELVTR?<br> Make an Impact: Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.<br> Grow Your Career:We're committed to developing our people.<br> As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.<br> Join a Winning Team: Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.<br> Ready to Help Shape the Future of Online Learning?<br> If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.<br> Apply today and become part of ELVTR's next chapter of growth.<br> ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.<br> What We're Looking For 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role Excellent English communication skills, both written and spoken Proven experience supporting customers in the US market Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue Experience managing refund requests, payment recovery, billing issues, and installment collections Ability to navigate difficult customer conversations with empathy while protecting company interests A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement Strong ownership, problem-solving, and decision-making skills Excellent organizational skills and attention to detail Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams Previous leadership, mentoring, or process improvement experience is a strong plus Nice to Have Experience in the online education or EdTech industry Experience in high-ticket B2C sales environments Previous experience leading or mentoring a retention team Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems Experience working with subscription or installment payment models Knowledge of billing operations, chargebacks, and payment recovery processes Experience analyzing customer retention metrics to drive business improvements Comfortable working in a fast-paced, performance-driven environment Experience collaborating across Sales, Finance, Product, and Customer Success teams Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms</span> </div>
Anera
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Organizational Background</b></p><p>Anera (American Near East Refugee Aid) is a non-political, non-religious international humanitarian and development organization that has worked for decades to address the development and relief needs of communities across the Middle East, including Palestine, Lebanon and Jordan. Anera delivers programs in education, health, economic development and emergency relief, working closely with local partners and communities.</p><p><br></p><p><b>Project Background</b></p><p>The Gaza Support Program provides critical humanitarian support to Palestinian patients and their accompanying family members who have been displaced from Gaza and are receiving specialized medical treatment in Jordan. The program operates across accommodation sites and partner hospitals in Amman, coordinating closely with the Jordan Hashemite Charity Organization (JHCO), partner medical facilities, and other service providers to ensure patients receive dignified, timely, and well-coordinated care across medical, psychosocial, and basic support components.</p><p>To strengthen the program's clinical coordination and case management capacity, Anera Jordan is seeking a consultant to serve as Medical Coordinator on a part-time basis for a period of four months.</p><p><br></p><p><b>Objective of the Consultancy</b></p><p>The objective of this consultancy is to provide specialized clinical verification and reporting support to the Gaza Support Program, ensuring that medical case files, clinical reports, and supporting documentation are reviewed for accuracy, completeness, and consistency. The consultant will serve as a clinical reviewer and technical resource person to the Project Manager and program team — verifying case data, reviewing medical reports, and preparing structured caseload reporting and analysis — enabling the program team to deliver effective, evidence-based, and dignified care to Gazan patients in Jordan under Anera scope of coverage. </p><p><br></p><p><b>Scope of Work</b></p><p><b>The consultant will be responsible for the following:</b></p><p><br></p><ul><li><b>Case File & Clinical Report Verification</b>: To verify medical evacuation case files and trackers maintained by the project team for completeness and data quality, monitoring cost utilization against category ceilings, and to review medical reports, diagnoses, and treatment plans submitted by partner hospitals for clinical accuracy and appropriateness, providing clinical opinion to support case decisions under the Project Manager's strategic oversight; to participate as needed (not on a daily basis) in clinical coordination meetings or case conferences to clarify questions arising from case reviews, and to escalate discrepancies, high-risk/urgent cases, or non-medical support needs to the Project Manager/Project Officer in a timely manner, without independently authorizing such services.</li></ul><p> </p><ul><li><b>Reporting, MEAL & Data Management</b>: To prepare structured monthly reports summarizing caseload status, clinical risk flags, and verification findings based on reviewed case data, and to contribute verified clinical indicators and narrative inputs to monthly, quarterly, and donor reports and MEAL dashboards, while maintaining strict confidentiality and data protection standards for all patient information.</li></ul><p> </p><ul><li><b>Technical Support</b>: To provide input on updating standardized clinical documentation tools, case review checklists, and verification-related SOPs for Project Manager approval, and to offer ad hoc clinical/technical guidance to the program team on specific case questions as they arise.</li></ul><p> </p><p><b>Deliverables</b></p><p><br></p><ul><li> Verify medical evacuation tracker and case files against existing and newly submitted patient supporting documentation from partner hospitals; flag discrepancies and urgent cases that may exceed the funding cap. / Monthly, ongoing</li></ul><p><br></p><ul><li> Review medical reports shared by partner hospitals and prepare a comprehensive report on findings, flagging discrepancies or risks; participate in coordination meetings as needed to clarify clinical questions and share MoMs. / Monthly, ongoing </li></ul><p><br></p><ul><li> Provide input on program templates, documentation tools, and verification-related standard operating procedures (SOPs) to support MEAL data inputs and ensure accurate documentation and record-keeping. / Months 1–2 (initial), Month 4 (final review)</li></ul><p><br></p><ul><li> Final report with caseload summary, outcomes, handover notes, and recommendations. / Last 5 working days</li></ul><p> </p><p><b>Duration & Level of Effort</b></p><p>The consultancy will require an estimated level of effort of up to 15 days per month over a four-month period (up to 60 consultancy days in total). The consultant will perform the assignment based on the agreed deliverables and timelines, with in-person presence at the Anera Jordan office, hospitals, or accommodation sites as required for the completion of specific deliverables and case reviews. The exact start date will be confirmed upon contracting.</p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>Required Qualifications & Experience</b></p><p>• Bachelor's degree in Medicine, Public Health, Health Management, or a closely related field; advanced degree is an asset.</p><p>• Minimum 3–5 years of relevant professional experience in case management, health coordination, or medical program support in a humanitarian or development context.</p><p>• Demonstrated experience working with vulnerable populations including patients, refugees, or displaced persons; prior experience with medical evacuation programs or hospital coordination is a strong asset.</p><p>• Strong data management and reporting skills; experience maintaining case trackers, beneficiary databases, or similar tools (Excel, Kobo, or similar) — this is a core requirement.</p><p>• Familiarity with JHCO operational frameworks, Jordanian health system referral pathways, or MHPSS principles is highly desirable.</p><p>• Strong organizational, coordination, and interpersonal skills; ability to work effectively across multiple partners in a fast-paced environment.</p><p>• Proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with data management platforms is an advantage.</p><p>• Fluent Arabic and working proficiency in English (written and verbal).</p><p>• Ability to handle sensitive, confidential information with professionalism, discretion, and cultural sensitivity.</p><p>• Demonstrated ability to work independently, manage competing priorities, and deliver quality outputs within agreed timelines — as required of a consultancy engagement.</p><p><br></p><p><b>Reporting & Coordination</b></p><p>The consultant will coordinate with the Project Manager – Gaza Support Program, with oversight from the Deputy Director of Programs (DDP) at Anera Jordan. </p><p><br></p><p><b><span></span>Safeguarding & Code of Conduct</b></p><p>Given that the program serves vulnerable, war-affected children, the consultant must adhere at all times to Anera's Child Safeguarding Policy, Code of Conduct and Protection from Sexual Exploitation and Abuse (PSEA) standards. The selected consultant will be required to sign these policies prior to commencing work and may be subject to reference and background checks. Any safeguarding or child protection concern must be reported immediately to the Project Manager.</p><p><br></p></div>
Optimiza
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>The Sales Manager is responsible for leading and overseeing the sales team's activities to achieve and exceed revenue targets, drive business growth, and enhance customer relationships, develop and implement effective sales strategies, and mentor the sales team to ensure achieving their goals, and consistent improvement, playing a crucial role in expanding market presence, optimizing sales processes, and ensuring the team's success.<br> Lead, coach, and mentor the sales team to ensure high performance and continuous improvement, and to provide feedback.<br> • Develop and implement strategic sales plans and initiatives to achieve business growth and exceed revenue targets.<br> • Design and manage individual sales quotas, territories, and performance metrics to drive team success.<br> • Analyze team performance and identify areas for improvement, providing constructive feedback and corrective actions.<br> • Track and report on team progress, sales forecasts, and client engagement, using data to make informed decisions.<br> • Build and maintain strong relationships with key customers to understand their needs, ensure satisfaction, retention, and long-term partnerships.<br> • Collaborate with cross-functional teams (e.<br>g., marketing, product development) to align sales strategies and ensure seamless service delivery.<br> • Identify emerging markets, trends, and competitive activity, adapting sales strategies to maximize opportunities.<br> • Ensure the sales team utilizes the CRM system effectively, maintaining accurate and up-to-date account and sales information.<br> • Monitor sales activities, assess results, and recommend strategies to optimize sales processes and improve conversion rates.<br> • Conduct regular performance reviews, providing guidance and support to help team members meet or exceed their goals.<br> • Foster a positive and motivating environment that drives accountability, teamwork, and a result-driven culture.<br> • Attend industry events, seminars, and networking functions to stay informed about market trends and expand professional networks.<br> Attend vendors' events or seminars.<br> • Coordinate with senior management to align sales goals with organizational objectives and report on team performance regularly.<br> • Perform other assigned duties as required.<br> Class A Medical Insurance Annual Bonus Bachelor’s degree in software engineering, Business Administration, Marketing, or any related field.<br> A master’s degree or MBA is a plus.<br> Min 9 years of experience in Sales, Account Management, Customer Service, or related field.<br> • Advanced proficiency in CRM software to manage sales activities, track team performance, and maintain customer data.<br> • expertise in sales analytics, able to measure and assess the effectiveness of sales efforts and team performance.<br> • Proficient in sales forecasting techniques, providing accurate predictions for future revenue and sales trends.<br> • In-depth knowledge of digital sales tools and platforms, leveraging technology to drive sales and improve team efficiency.<br> • Expertise in social selling strategies to build relationships, expand networks, and engage potential clients via social media platforms.<br> • Strong proficiency in presentation software to create impactful sales presentations and communicate effectively with clients and teams.<br> • Ability to analyze competitor activity, market conditions, and emerging trends to adjust sales strategies and stay competitive.<br> • Knowledge of sales automation technologies to streamline sales processes and reduce administrative burdens.<br> • Familiarity with integrating digital marketing strategies into the sales process to enhance lead generation and conversion.<br> • Experience with e-commerce platforms and mobile sales technologies, ensuring alignment with modern sales practices.<br> • Strong team leadership skills, able to motivate, train, and provide ongoing support to sales representatives to achieve targets.<br> • Proven ability to manage sales reporting, generate insights, and adjust strategies based on performance data.<br></span> </div>
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Install, maintain, perform preventative maintenance on, and recommend replacement of tools, appliances, and equipment. Calibrate all controls, gauges, meters, etc. Identify, locate, and operate all shut-off valves. Order, mark, and stock parts and supplies as needed. Maintain inventory and purchase orders log. Inspect tools, equipment, or machines. Enter and locate work-related information using computers. Operate power lift. Complete the life safety checklist, including the fire-pump run test and generator run test. Inspect fire sprinkler valves and alarm systems. Assist in development of disaster response protocols. Respond and attend to guest repair requests.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and assist individuals with disabilities. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Speak with others using clear and professional language. Visually inspect tools, equipment, or machines. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight. Stand, sit, or walk for an extended period of time. Move up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS <br>Education: Technical, Trade, or Vocational School Degree.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 2 years of supervisory experience.<br>License or Certification: None <br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Jordan - Amman
Create recreational activity agendas and advertisements using publishing software. Conduct inventory of supplies, materials, and equipment, and inform the manager of low-supply items. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Provide information to guests about available recreation facilities and activities. Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members.</p>
<p>Observe activity in the recreational facility and respond appropriately in accordance with local operating procedures in the event of an emergency. Be aware of possible situations where guests are not able to safely participate in an activity, and inform the supervisor or manager. Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational equipment and supplies.</p>
<p>Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.</p>
<p>Anticipate and address guests’ service needs; assist individuals with disabilities. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Process orders or transactions from customers and collect payment as necessary. Ensure adherence to quality expectations and standards; identify, recommend, and implement new ways to increase organizational quality.</p>
<p>Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point-of-sale systems.</p>
<p>Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.</p>
<h4>Preferred qualifications</h4>
<ul>
<li>Education: High school diploma or G.E.D. equivalent.</li>
<li>Related work experience: At least 1 year of related work experience.</li>
<li>Supervisory experience: At least 1 year of supervisory experience.</li>
</ul>
<h4>Required qualifications</h4>
<ul>
<li>License or certification: CPR certification.</li>
<li>First aid certification.</li>
<li>Recreation and fitness equipment certification.</li>
<li>Any certification or training required by local and state agencies.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that is synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p>
<p>JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition, and, most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s the JW treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p>
<h4 class="header-ribbon">About the Company</h4>
<p></p><p>Marriott International is the world's largest hotel company based in Bethesda, Maryland, USA, with more than 6,000 properties in 122 countries and reported revenues of nearly $14 billion in fiscal year 2015. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.</p>
<p>The company operates and franchises hotels and licenses vacation ownership resorts under 30 brands. Marriott International has more than 500,000 people working worldwide at managed or franchised properties, as well as at corporate offices. The company has been consistently recognized as a top employer and for its superior business ethics.</p>
<p>Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.</p>
<p></p>
Jordan - Amman
<p><h4>Job summary</h4>
<p>Accountable for the quality, authenticity, consistency, and production of the Lebanese cuisine. Exhibits culinary expertise by personally performing tasks while leading the staff and managing all food-related functions. Coordinates menus, purchasing, staffing, and food preparation to deliver an authentic Lebanese dining experience. Works with the team to improve guest and employee satisfaction while maintaining the operating budget. Ensures sanitation, hygiene, and food quality standards are consistently achieved. Develops and trains the culinary team to enhance performance and results.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong></p>
<ul>
<li>High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.</li>
<li>OR</li>
<li>2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.</li>
</ul>
<h4>Core work activities</h4>
<p><strong>Ensuring culinary standards and responsibilities are met for restaurant</strong></p>
<ul>
<li>Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.</li>
<li>Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.</li>
<li>Maintains food preparation handling and correct storage standards.</li>
<li>Recognizes superior quality products, presentations and flavor.</li>
<li>Plans and manages food quantities and plating requirements for the restaurant.</li>
<li>Communicates production needs to key personnel.</li>
<li>Assists in developing daily and seasonal menu items for the restaurant.</li>
<li>Ensures compliance with all applicable laws and regulations.</li>
<li>Follows proper handling and right temperature of all food products.</li>
<li>Estimates daily restaurant production needs.</li>
<li>Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.</li>
<li>Checks the quality of raw and cooked food products to ensure that standards are met.</li>
<li>Determines how food should be presented and creates decorative food displays.</li>
</ul>
<p><strong>Leading kitchen team</strong></p>
<ul>
<li>Supervises and coordinates activities of cooks and workers engaged in food preparation.</li>
<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li>
<li>Leads shift teams while personally preparing food items and executing requests based on required specifications.</li>
<li>Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li>
<li>Encourages and builds mutual trust, respect, and cooperation among team members.</li>
<li>Serving as a role model to demonstrate appropriate behaviors.</li>
<li>Ensuring and maintaining the productivity level of employees.</li>
<li>Ensures employees are cross-trained to support successful daily operations.</li>
<li>Ensures employees understand expectations and parameters.</li>
<li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li>
</ul>
<p><strong>Establishing and maintaining restaurant kitchen goals</strong></p>
<ul>
<li>Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.</li>
<li>Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.</li>
<li>Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.</li>
<li>Effectively investigates, reports and follows-up on employee accidents.</li>
<li>Knows and implements company safety standards.</li>
</ul>
<p><strong>Ensuring exceptional customer service</strong></p>
<ul>
<li>Provides services that are above and beyond for customer satisfaction and retention.</li>
<li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li>
<li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li>
<li>Sets a positive example for guest relations.</li>
<li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li>
<li>Empowers employees to provide excellent customer service.</li>
<li>Handles guest problems and complaints.</li>
<li>Interacts with guests to obtain feedback on product quality and service levels.</li>
</ul>
<p><strong>Managing and conducting human resource activities</strong></p>
<ul>
<li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li>
<li>Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.</li>
<li>Manages employee progressive discipline procedures.</li>
<li>Participates in the employee performance appraisal process, providing feedback as needed.</li>
<li>Uses all available on the job training tools for employees.</li>
<li>Assists as needed in the interviewing and hiring of employee team members with appropriate skills.</li>
</ul>
<p><strong>Additional responsibilities</strong></p>
<ul>
<li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li>
<li>Analyzes information and evaluates results to choose the best solution and solve problems.</li>
<li>Attends and participates in all pertinent meetings.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
St. Regis
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Accountable for the quality, authenticity, consistency, and production of the Lebanese cuisine. Exhibits culinary expertise by personally performing tasks while leading the staff and managing all food-related functions. Coordinates menus, purchasing, staffing, and food preparation to deliver an authentic Lebanese dining experience. Works with the team to improve guest and employee satisfaction while maintaining the operating budget. Ensures sanitation, hygiene, and food quality standards are consistently achieved. Develops and trains the culinary team to enhance performance and results.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Ensuring Culinary Standards and Responsibilities are Met for Restaurant<br>• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.<br>• Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.<br>• Maintains food preparation handling and correct storage standards.<br>• Recognizes superior quality products, presentations and flavor.<br>• Plans and manages food quantities and plating requirements for the restaurant.<br>• Communications production needs to key personnel.<br>• Assists in developing daily and seasonal menu items for the restaurant.<br>• Ensures compliance with all applicable laws and regulations regulations.<br>• Follows proper handling and right temperature of all food products.<br>• Estimates daily restaurant production needs.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>• Checks the quality of raw and cooked food products to ensure that standards are met.<br>• Determines how food should be presented and creates decorative food displays.<br>Leading Kitchen Team<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Leads shift teams while personally preparing food items and executing requests based on required specifications.<br>• Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Ensuring and maintaining the productivity level of employees.<br>• Ensures employees are cross-trained to support successful daily operations.<br>• Ensures employees understand expectations and parameters.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Establishing and Maintaining Restaurant Kitchen Goals<br>• Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.<br>• Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.<br>• Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.<br>• Effectively investigates, reports and follows-up on employee accidents.<br>• Knows and implements company safety standards.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Empowers employees to provide excellent customer service.<br>• Handles guest problems and complaints.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>Managing and Conducting Human Resource Activities <br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.<br>• Manages employee progressive discipline procedures.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>• Uses all available on the job training tools for employees.<br>• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Attends and participates in all pertinent meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span></span><p><strong><u><span>Job Summary/ Main Purpose</span></u></strong></p><br> <p><span>Key Account Specialist is responsible to manage the end-to-end sales & marketing activities within the defined territory/ market. The role holder is responsible for sales operations, meeting product wise revenue targets and managing the sales team.</span></p><br>
<p><span>Focus to build and maintain strong business alliance with key stakeholders in order </span><span>achieve assigned sales targets and business objectives whilst ensuring maximize profitability in line with the company’s strategy in assigned key accounts across the country (country name)</span></p><br>
<p><span>The Key Account Specialist will work & develop the market as per the Julphar strategic direction, by sourcing, screening, and evaluating new customers, maintaining the loyal customers through proper implementation of Julphar CRM strategy.</span></p><br>
<p><span>Collaborate with M</span><span>arketing, Sales, Medical, Regulatory, Market Access, SFE and business support. Manage a strong win-win relationship with important Stake holders: scientific and purchasing committee members, pharmacists, store managers, KOLs, patient educators and patients.</span></p><br>
<p><span>The Key Account Specialist is an on-ground Ambassador of the Organisation and should always showcase Julphar’s core values and business ethics in every action, while maintaining the company’s image & reputation</span></p><br> <p><strong><span> <u>Key Responsibilities & Key Result Areas</u></span></strong></p><br>
<p><strong><u><span>Business Management</span></u></strong></p><br> <ul>
<li><span>Implement properly the sales and marketing strategies for the assigned territory and ensure target setting and achievement for the sales team</span></li>
<li><span>Track and monitor performance for all products in the portfolio, consolidate data, and prepare regional reports e.g. monthly consumption, forecasted orders, stock. </span></li>
<li><span>Achieve and exceed monthly, quarterly & annual sales targets for all allocated products and maximize profitability </span></li>
<li><span>Analyse performance for all products in the portfolio and identify growth opportunities and achieve optimal and accurate forecast for order’s phasing in accounts </span></li>
<li><span>Attain optimal stock management and ensure availability of promoted products with minimum expiries. </span></li>
<li><span>Collecting customer and market feedback and reporting the same to the organization</span></li>
<li><span>Monitoring sales team performance, analysing sales data, periodical forecasting and proper reporting </span></li>
<li><span>Identify and grasp listing opportunities for Julphar’s products in accounts at area/country level, providing support to sales and marketing throughout the process to enhance portfolio’s penetration</span></li>
<li><span>Initiate, develop and implement tactical plans for scaling up products penetration in coordination with the sales, medical and marketing teams and ensure products’ availability to all potential prescribers, hospitals and PHCs</span></li>
<li><span>Build and maintain strong business partnerships with key stakeholders in all accounts at area level i.e. purchasing committee members, pharmacists, finance department, supply department, hospital store managers in order to position Julphar as a strategic biotech partner</span></li>
<li><span>Gather market intelligence data as well as specialized centres data base (e.g. renal dialysis units and diabetic patients’ education centres) and patients data base in order to assess impact on Julphar operations and suggest timely action plan </span></li>
<li><span>Oversee the account’s ordering cycle for all portfolio products for local purchasing and tenders in order to ensure optimal market penetration</span></li>
<li><span>Assess and anticipate risks on business in terms of price cuts, competitors’ threat and alternative source of supply </span></li>
<li><span>Advise on price and strategy in account in order to maintain and grow business for all products in the portfolio</span></li>
<li><span>Liaise with local agents and internal departments to enhance business offering to the account</span></li>
<li><span>Maintain up-to-date and accurate product and environment knowledge and develop understanding on internal sales systems and procedures</span></li>
<li><span>Support pre-launch and launch activities of new products as and when needed</span></li>
<li><span>Ensure end to end implementation of all CME, Dr Meet and others sales and marketing customers initiatives.</span></li>
</ul>
<ul>
<li><span>Build professional relationships with clients, management and team members to ensure delivery of proposed solutions, support for new business development </span></li>
<li><span>Collaborate with multiple teams in HO like Marketing & Medicals to determine their challenges in hand and prioritize solutions</span></li>
</ul> <p><strong><u><span>Territory Management</span></u></strong></p><br>
<ul>
<li><span>Utilize business intelligence tools to provide sales insights to marketing and sales staff</span></li>
</ul>
<ul>
<li><span>Ensure collaboration, coaching and motivation of working team to achieve budget goals and outputs for the assigned territory</span></li>
</ul>
<ul>
<li><span>Ensure proper implementation of all Marketing Activities by active planning, monitoring of existing sales team to drive revenue growth and ensure CRM implementation and achievement</span></li>
<li><span>Develop and manage efficient distribution networks for sales achievement</span></li>
</ul> <p><strong><u><span>People Management</span></u></strong></p><br>
<ul>
<li><span>Communicate actively, foster teamwork with the sales teams.</span></li>
<li><span>Plan and execute sales meetings to help provide feedback and sales insights</span></li>
<li><span>Interview and train new sales employers, and overseeing other onboarding tasks as needed</span></li>
</ul>
<ul>
<li><span>Deliver proactive and effective communication related to “In clinic Activities”, Marketing strategy implementation</span></li>
</ul> <p><strong><u><span>Core Competency</span></u></strong></p><br>
<ul>
<li><span>A performance-driven individual, with a strong sense of urgency, exceptional organizational credibility, and deep understanding of the business.</span></li>
<li><span>Must be highly result oriented with strong sense of accountability & ownership with a mind to accept and implement changes in the market place</span></li>
<li><span>Excellent communication, interpersonal and presentation skill</span></li>
<li><span>Adapt at identifying issues, driving to root cause and showcase the ability of strong negotiation & problem solving skill </span></li>
<li><span>Having a Analytical mind with ability to think diversely and understand the big picture of the concerned business</span></li>
<li><span>Very strong Planning and Monitoring Skill, excellent time management, communications, public speaking, and presentation skills with multitasking ability</span></li>
<li><span>Key Account Specialist must have strong collaboration skills for managing stakeholders </span></li>
<li><span>You are a team leader with a proactive and approach and enthusiastically manage team in good spirit</span></li>
</ul> <p><strong><u><span>Qualifications, </span></u></strong></p><br>
<p><strong><span>Key Experiences / Functional Knowledge Requirements: </span></strong></p><br>
<ul>
<li><span>4 years University Degree in Bachelor of Pharmacy / Science </span></li>
<li><span>5-7 years of Sales Experience in similar Pharmaceutical organization, with at-least 3 years of front line team leader experience</span></li>
<li><span>Must be experienced in managing complex and sensitive operational challenges.</span></li>
<li><span>Must possess strong working knowledge of Distributor / Agents operations, Government accounts, tendering processes, contracting and pricing methods (wherever applicable in the country)</span></li>
<li><span>Functional knowledge of the clinical aspects of the pharmaceutical industry, moderate understanding of Pharma supply chain, dispensing requirement and drug distribution channels etc</span></li>
<li><span>Proven ability to build strong partnerships with the Marketing, Medical, other Commercials teams and other key stakeholders is required. </span></li>
</ul>
</div>
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Join One of the Fastest-Growing Online Education Companies in the World At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.<br> Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries.<br> To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.<br> Now we're looking for an experienced Payment Recovery Specialist to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue.<br> If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.<br> This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.<br> Why This Role Is Different At ELVTR, customer relationships don't end after enrollment—they're just beginning.<br> As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.<br> You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty.<br> Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.<br> You'll Love This Role If You: Enjoy solving complex customer challenges with creative solutions Thrive in a fast-paced, KPI-driven environment Are an exceptional negotiator who can create win-win outcomes Love using data to improve processes and business performance Enjoy coaching others and sharing best practices Are highly organized and take ownership of your work Communicate confidently with customers and cross-functional teams Believe outstanding customer experiences drive long-term business success What You'll Do Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions Recover overdue installment payments by proactively engaging customers and resolving billing-related issues Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience Identify opportunities to automate retention processes and improve operational efficiency Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses What We Offer Competitive Compensation :Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally Learn and Grow :Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team Health & Wellbeing: Gym membership reimbursement,Mental health support, Generous paid vacation allowance Why Join ELVTR?<br> Make an Impact: Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.<br> Grow Your Career:We're committed to developing our people.<br> As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.<br> Join a Winning Team: Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.<br> Ready to Help Shape the Future of Online Learning?<br> If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.<br> Apply today and become part of ELVTR's next chapter of growth.<br> ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.<br> What We're Looking For 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role Excellent English communication skills, both written and spoken Proven experience supporting customers in the US market Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue Experience managing refund requests, payment recovery, billing issues, and installment collections Ability to navigate difficult customer conversations with empathy while protecting company interests A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement Strong ownership, problem-solving, and decision-making skills Excellent organizational skills and attention to detail Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams Previous leadership, mentoring, or process improvement experience is a strong plus Nice to Have Experience in the online education or EdTech industry Experience in high-ticket B2C sales environments Previous experience leading or mentoring a retention team Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems Experience working with subscription or installment payment models Knowledge of billing operations, chargebacks, and payment recovery processes Experience analyzing customer retention metrics to drive business improvements Comfortable working in a fast-paced, performance-driven environment Experience collaborating across Sales, Finance, Product, and Customer Success teams Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms</span> </div>
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