Factory Jobs

<p><h4>Job description</h4> <p>The contact center performance manager for the dedicated premium team will oversee a specialized team focused on providing exceptional service to our highest-value guests. This role ensures that both in-house and outsourced team members deliver outstanding service, maintain high levels of guest satisfaction, and uphold our brand standards.</p> <h4>Accountabilities</h4> <ul> <li>Oversee daily operations of the dedicated premium team within the contact center, managing both in-house and outsourced teams to ensure exceptional service.</li> <li>Define and uphold high-performance standards and service criteria specifically tailored to high-value guest interactions.</li> <li>Track and analyse team performance against key KPIs, with a strong emphasis on service quality and guest satisfaction.</li> <li>Conduct regular training sessions and workshops to elevate team skills and optimize service delivery.</li> <li>Implement clear and effective communication protocols to ensure smooth coordination between in-house teams and outsourced partners.</li> <li>Handle escalated cases from high-value guests, providing prompt resolutions that align with premium service standards.</li> <li>Analyse performance data to identify trends, anticipate needs, and drive strategic improvements.</li> <li>Prepare comprehensive reports on team performance, guest feedback, and operational challenges for senior management review.</li> <li>Cultivate a collaborative environment between in-house and outsourced teams to ensure seamless communication and service continuity.</li> <li>Develop and implement strategies to enhance the net promoter score (NPS) for this premium guest segment, driving initiatives that strengthen guest satisfaction and loyalty.</li> </ul> <h4>Qualifications</h4> <h4>Education & experience</h4> <ul> <li>Degree level education preferred, or equivalent.</li> <li>Minimum of 7 years customer service experience.</li> <li>3+ years of management experience in an inbound/outbound contact center (essential).</li> <li>Experience in customer service and in travel sector.</li> <li>Six Sigma Green Belt (Black Belt is an advantage).</li> <li>COPC implementation leader.</li> </ul> <h4>Additional information</h4> <p>Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.</p> <h4>Recruitment fraud alert</h4> <p>Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.</p></p><p></p>

<p>Syarah is on a mission to change how people buy their cars in Saudi and. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing, insurance, shipping and many more. Our goal is to turn car buying into an experience of delight, comfort and peace of mind. We are on the lookout for ambitious, competitive, growth-minded professionals to help us continue to harness technology to delight our customers and achieve our ambitious growth objectives in the auto sector.</p><p>Responsibilities:</p><ul><li>A Customer Care Agent serves as the bridge between the company and its customers, engaging with them via voice or text channels. Their primary role is to respond to customer inquiries, provide detailed service information, resolve any issues that arise, and represent the company professionally and courteously. This position is offered as a three-month contract.</li><li>Address customer inquiries regarding available products and services.</li><li>Create and manage customer accounts, ensuring accurate documentation of account details in written or digital formats.</li><li>Actively listen to customer concerns, identifying the root cause of any issues.</li><li>Provide prompt and appropriate solutions to customer problems.</li><li>Escalate complex cases to management, including all necessary background information.</li><li>Anticipate customer needs by following up on previous interactions, offering reorders or additional services.</li><li>Collaborate with all internal departments to effectively resolve customer issues.</li><li>Flexibility to work different shifts (including evenings, weekends, or holidays).</li><li>Willingness to participate in training before hire and on-the job.</li><li>Excellent listening skills and an empathetic voice and manner.</li><li>Dedication to customer satisfaction.</li><li>Basic knowledge of computer software and office systems.</li><li>Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer.</li><li>Familiarity with all of the goods and services offered by the company.</li><li>Experience in Automotive Industry is a plus.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Excellent listening skills and an empathetic voice and manner. Dedication to customer satisfaction. Basic knowledge of computer software and office systems. Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer. Familiarity with all of the goods and services offered by the company. Experience in Automotive Industry is a plus.</p>

<p>The B2O Delivery Coordinator is responsible for coordinating and overseeing the operational delivery of examination services to institutional clients (B2O), ensuring services are delivered accurately, efficiently, and in compliance with British Council policies and awarding body regulations. Working in partnership with the B2O Account Support Officer, the role manages the operational processes that support service delivery, including registration, scheduling, billing and credit notes, payment tracking, post-exam administration, and communication with UK Examination Boards. The role may also provide operational oversight, quality assurance, and escalation management for activities delivered by centralised hub teams. Collaborating closely with Delivery, Planning &amp; Registration, Workforce Resourcing, Finance, and hub teams, the B2O Delivery Coordinator ensures operational readiness, service continuity, and a consistently high-quality experience for institutional clients.</p><p>Main Accountabilities</p><p>The B2O Delivery Coordinator is responsible for coordinating the operational delivery of examination services for institutional clients, ensuring services are delivered accurately, on time, and in full compliance with British Council policies and awarding body regulations. The role oversees key operational processes including registration, scheduling, test administration, billing, credit notes, payment tracking, post-exam activities, and communication with UK Examination Boards for university and professional exams. Working closely with internal teams and, where applicable, centralised hub teams, the role monitors operational performance, ensures service readiness, maintains accurate records, and manages escalations to support high-quality and compliant exam delivery.</p><p>Working in partnership with the B2O Account Support Officer, the B2O Delivery Coordinator provides the operational support required to deliver a seamless client experience. The role collaborates with Delivery, Planning &amp; Registration, Workforce Resourcing, Customer Service, Finance, and hub teams to ensure operational alignment, effective stakeholder communication, and business continuity. In addition, the post-holder supports financial accuracy, monitors operational risks, ensures audit readiness, promotes quality and continuous improvement, and provides guidance, training, and operational oversight to teams involved in B2O service delivery.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience coordinating secure, regulated service delivery (e.g. exams, logistics, events)</li><li>Understanding of compliance, safeguarding or screening requirements</li><li>Strong process management and organisational skills</li><li>Ability to work to deadlines in a fast-paced delivery environment</li><li>Experience supervising staff or contractors.</li><li>University Degree or equivalent experience</li><li>English Language Requirement: Strong written and spoken English skills are essential, as British Council systems, processes, and global operations are conducted in English.</li></ul>

<p>We are seeking a seasoned Project Manager with strong experience in industrial environments to lead complex projects from engineering through construction, commissioning and handover. The role will oversee full project lifecycles, ensuring delivery on time, within budget, and in line with quality and safety standards across industrial settings. Key Requirements Minimum 10 years of project management experience , including at least 4 years in a Project Manager role within industrial environments PMP certification ( mandatory ) Proven experience managing projects across all stages: engineering, construction, commissioning, handover, and closure Background in mechanical engineering ; candidates with electrical or industrial engineering backgrounds also considered Strong documentation and reporting experience for tracking progress and performance Strong computer proficiency. Demonstrated adherence to HSE regulations and practices in industrial projects Preferred Qualifications Knowledge of FIDIC conditions of contract Other Qualifications Strong communication and stakeholder management skills Leadership, negotiation, and conflict resolution capabilities High level of organization, time management, and problem-solving ability Ability to work under pressure and meet tight deadlines Key Responsibilities Lead projects through all phases: engineering, procurement, construction, commissioning, handover, and closure Plan, execute, monitor, and control project scope, schedule, cost, and quality Coordinate multidisciplinary teams and contractors Ensure compliance with HSE policies and regulatory requirements Manage project budgets, schedules, risks, and resources Oversee contract administration and change management Prepare progress reports and provide regular status updates to stakeholders Resolve issues and risks impacting project delivery Ensure client satisfaction and successful project outcomes If you would like to know more about the Global Consulting Bootcamp Visit: https://caseinpointco.com/global-consultant-bootcamp/ If you would like to know more about the MC Club Visit: https://menaconsultant.com/mc-club/</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 10 years of project management experience , including at least 4 years in a Project Manager role within industrial environments</p><p>PMP certification ( mandatory )</p><p>Proven experience managing projects across all stages: engineering, construction, commissioning, handover, and closure</p><p>Background in mechanical engineering ; candidates with electrical or industrial engineering backgrounds also considered</p><p>Strong documentation and reporting experience for tracking progress and performance</p><p>Strong computer proficiency.</p><p>Demonstrated adherence to HSE regulations and practices in industrial projects</p><p>Preferred Qualifications</p><p>Knowledge of FIDIC conditions of contract</p><p>Other Qualifications</p><p>Strong communication and stakeholder management skills</p><p>Leadership, negotiation, and conflict resolution capabilities</p><p>High level of organization, time management, and problem-solving ability</p><p>Ability to work under pressure and meet tight deadlines</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Steady Solutions</b></p><p>Steady Solutions is a leading regional provider of Operations &amp; Maintenance systems, ERP solutions, Hospital Information Systems (HIS), and customized software solutions. We are proud to be among the pioneers in delivering high-quality software solutions for the healthcare sector across the region.</p><p>Our innovative products empower organizations to efficiently manage their daily operations, improve performance, and achieve operational excellence. Through our customer-centric approach, adaptability, and strong partnerships, we build long-lasting relationships and consistently deliver exceptional value to our clients.</p><p><b>Position Overview</b></p><p>We are seeking a highly skilled and motivated <b>Senior Web Programmer</b> with strong expertise in <b>ASP.NET MVC</b> to join our growing development team. The ideal candidate will be responsible for designing, developing, and maintaining high-performance web applications while contributing to technical excellence and mentoring junior team members.</p><p><b>Key Responsibilities</b></p><ul><li>Design, develop, test, and maintain web applications using the ASP.NET MVC framework.</li><li>Collaborate with cross-functional teams to define, design, and deliver new features.</li><li>Optimize applications for maximum performance, scalability, and reliability.</li><li>Troubleshoot, debug, and resolve technical issues in a timely manner.</li><li>Mentor junior developers and support their professional growth.</li><li>Participate in code reviews and ensure adherence to coding standards and best practices.</li><li>Stay current with emerging technologies, industry trends, and development methodologies.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Qualifications</b></p><ul><li>Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.</li><li>Minimum of 5 years of hands-on experience in web development, with a strong focus on ASP.NET MVC.</li><li>Strong proficiency in HTML, CSS, JavaScript, and modern web development practices.</li><li>Experience with Microsoft SQL Server, database design, and optimization.</li><li>Familiarity with RESTful APIs and web services integration.</li><li>Excellent analytical, problem-solving, and debugging skills.</li><li>Strong communication, collaboration, and teamwork abilities.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience with modern front-end frameworks such as Angular, React, or Vue.js.</li><li>Knowledge of cloud platforms, particularly Microsoft Azure.</li><li>Familiarity with software architecture patterns and best practices.</li><li>Experience working in Agile development environments.</li></ul><p><b>Why Join Us?</b></p><ul><li>Work on impactful projects within the healthcare and enterprise sectors.</li><li>Be part of an innovative and collaborative team.</li><li>Opportunities for professional growth and career advancement.</li><li>Contribute to cutting-edge solutions that make a real difference for our customers.</li></ul><p><b>How to Apply</b></p><p>If you are passionate about web development and eager to make an impact, we would love to hear from you.</p></div>

<p><h4>Position summary</h4> <p>Create recreational activity agendas and advertisements using publishing software. Conduct inventory of supplies, materials, and equipment and inform manager of low supply items. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Provide information to guests about available recreation facilities and activities. Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members.</p> <p>Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational equipment and supplies.</p> <p>Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs; assist individuals with disabilities. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Process orders or transactions from customers and collect payment as necessary.</p> <p>Ensure adherence to quality expectations and standards; identify, recommend, and implement new ways to increase organizational quality. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems.</p> <p>Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.</p> <h4>Preferred qualifications</h4> <ul> <li>Education: High school diploma or G.E.D. equivalent.</li> <li>Related work experience: At least 1 year of related work experience.</li> <li>Supervisory experience: At least 1 year of supervisory experience.</li> </ul> <h4>Required qualifications</h4> <ul> <li>License or certification: CPR certification</li> <li>First aid certification</li> <li>Recreation and fitness equipment</li> <li>Any certification or training required by local and state agencies.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’.</p> <p>In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p>Employee will be part of the Deployment Pool and will be required to support deployments to various CONUS/OCONUS locations, as required. This position will require the member to be flexible in the support of assigned deployment/work schedules. Employee will assemble, disassemble, renovate, transport, load, deactivate, modify, destroy, and handle munitions including missiles, precision, and gravity bombs. Work on the installation, configuration changes, modification, repair and adjustment of aircraft armament systems and components. Perform maintenance modifications, destruction, and demilitarization of ammunition and explosive components. Operate computer hardware and software utilities and manual records in order to perform stock control and accounting procedures. Inspect bomb release systems and missile launchers to determine need for repair or destruction in support of Reaper Series RPA maintenance. Additionally, employee may conduct inspection, maintenance, and storage of munitions and support equipment. Support weapons loading and armament systems and related matters. Support quality assurance, compliance, continuity, and standardization of munitions programs. Attend weapons safety course, load certification and related activities. Provide technical inputs to managers in matters of weapons management, inventory, and maintenance, loading, and armament systems. Assist with availability and serviceability of munitions to support emerging customer requirements. USAF equivalent position is Munitions/Weapons Technician Apprentice. Essential Responsibilities: Perform basic work in the installation, configuration changes, modification, repair and adjustment of aircraft armament systems and components. Perform basic maintenance modification, destruction and demilitarization on ammunition and explosive components. Operate basic computer hardware and software/utilities and manual records in order to perform stock control and accounting procedures. Inspect bomb release systems and missile launchers to determine need for repair or destruction. Assist in management of all inspection, maintenance, and storage of munitions and support equipment. Support quality assurance, compliance, continuity, and standardization of munitions programs. Provide technical inputs to management in matters of weapons management, inventory, maintenance, loading, and armament systems. Maintain weapons certification and currency. Assist with availability and serviceability of munitions to support and meet customer requirements. Perform all other duties as assigned or requested.</p><p><strong>Desired Candidate Profile</strong></p><p>Must have High School diploma or have completed relevant military and/or vocational technical school curriculum. Minimum of one year of actual Aircraft Munitions/Weapons maintenance experience required. Completed USAF Munitions/Weapons Tech School or DoD equivalent. Must possess basic knowledge of technical publications related to aircraft maintenance. Must be able to perform Increment Monitor duties to include but not limited to equipment/cargo preparation, documentation, pallet build-up, and hazardous cargo Must be able to inspect and operate ground support and auxiliary equipment. Must achieve a passing grade in all required courses/certifications for continued employment, as needed. Employee must meet all OCONUS deployment criteria, to include pre-deployment medical screening, as a condition of employment. Must be able to Deploy to Forward Locations (other countries) as Directed by the Government. Must be able to lift, carry and/or wear Military Issued Equipment in excess of 50 pounds for extended periods. Must be able to speak, read, write, and understand English. Must have had an Active Secret US Government Clearance within the last 12 months. Note: US citizenship is required to obtain a Secret clearance. Must be able to maintain required DoD security clearance commensurate with the assigned duties during employment. Must submit updated SF-86 within 30 days of hire start date. Must have current/active State Issued Driver s License. Must be able to acquire and maintain a valid flight-line Government Driver s License. Must have valid U.S. Passport with a minimum of two years remaining with at least two facing pairs (four total) of blank Visa pages. Must be fully COVID-19 vaccinated with booster. Accommodations may be available under limited circumstances. Preferred Qualifications: Associate degree in a relevant career field. RPA Deployment Experience. Prior Experience as a Defense Contractor. Munitions/Weapons experience within the last 10 years .</p>

<p><h4>Job Description</h4> <p>Employee will be part of the deployment pool and will be required to support deployments to various CONUS/OCONUS locations, as required. This position will require the member to be flexible in the support of assigned deployment/work schedules.</p> <p>Employee will assemble, disassemble, renovate, transport, load, deactivate, modify, destroy, and handle munitions including missiles, precision, and gravity bombs. Work on the installation, configuration changes, modification, repair, and adjustment of aircraft armament systems and components. Perform maintenance modifications, destruction, and demilitarization of ammunition and explosive components. Operate computer hardware and software utilities and manual records in order to perform stock control and accounting procedures. Inspect bomb release systems and missile launchers to determine need for repair or destruction in support of Reaper Series RPA maintenance.</p> <p>Additionally, employee may conduct inspection, maintenance, and storage of munitions and support equipment. Support weapons loading and armament systems and related matters. Support quality assurance, compliance, continuity, and standardization of munitions programs. Attend weapons safety course, load certification, and related activities. Provide technical inputs to managers in matters of weapons management, inventory, maintenance, loading, and armament systems. Assist with availability and serviceability of munitions to support emerging customer requirements.</p> <p>USAF equivalent position is Munitions/Weapons Technician Apprentice.</p> <h4>Essential Responsibilities:</h4> <ul> <li>Perform basic work in the installation, configuration changes, modification, repair, and adjustment of aircraft armament systems and components.</li> <li>Perform basic maintenance modification, destruction, and demilitarization on ammunition and explosive components.</li> <li>Operate basic computer hardware and software/utilities and manual records in order to perform stock control and accounting procedures.</li> <li>Inspect bomb release systems and missile launchers to determine need for repair or destruction.</li> <li>Assist in management of all inspection, maintenance, and storage of munitions and support equipment.</li> <li>Support quality assurance, compliance, continuity, and standardization of munitions programs.</li> <li>Provide technical inputs to management in matters of weapons management, inventory, maintenance, loading, and armament systems.</li> <li>Maintain weapons certification and currency.</li> <li>Assist with availability and serviceability of munitions to support and meet customer requirements.</li> <li>Perform all other duties as assigned or requested.</li> </ul> <h4>Minimum Requirements:</h4> <ul> <li>Must have high school diploma or have completed relevant military and/or vocational technical school curriculum.</li> <li>Minimum of one year of actual aircraft munitions/weapons maintenance experience required.</li> <li>Completed USAF Munitions/Weapons Tech School or DoD equivalent.</li> <li>Must possess basic knowledge of technical publications related to aircraft maintenance.</li> <li>Must be able to perform increment monitor duties to include but not limited to equipment/cargo preparation, documentation, pallet build-up, and hazardous cargo.</li> <li>Must be able to inspect and operate ground support and auxiliary equipment.</li> <li>Must achieve a passing grade in all required courses/certifications for continued employment, as needed.</li> <li>Employee must meet all OCONUS deployment criteria, to include pre-deployment medical screening, as a condition of employment.</li> <li>Must be able to deploy to forward locations (other countries) as directed by the government.</li> <li>Must be able to lift, carry, and/or wear military issued equipment in excess of 50 pounds for extended periods.</li> <li>Must be able to speak, read, write, and understand English.</li> <li>Must have had an active secret US government clearance within the last 12 months. Note: US citizenship is required to obtain a secret clearance.</li> <li>Must be able to maintain required DoD security clearance commensurate with the assigned duties during employment.</li> <li>Must submit updated SF-86 within 30 days of hire start date.</li> <li>Must have current/active state issued driver’s license.</li> <li>Must be able to acquire and maintain a valid flight-line government driver’s license.</li> <li>Must have valid U.S. passport with a minimum of two years remaining with at least two facing pairs (four total) of blank visa pages.</li> <li>Must be fully COVID-19 vaccinated with booster. Accommodations may be available under limited circumstances.</li> </ul> <h4>Preferred Qualifications:</h4> <ul> <li>Associate degree in a relevant career field.</li> <li>RPA deployment experience.</li> <li>Prior experience as a defense contractor.</li> <li>Munitions/weapons experience within the last 10 years.</li> </ul></p><p></p>

<p>Industry Distribution and Payment Support airlines, travel sellers, and industry stakeholders in the adoption and implementation of Modern Airline Retailing, Offers and Orders capabilities, and IATA payment solutions across Africa and the Middle East, driving industry readiness and successful transformation outcomes. Monitor the execution and progress of regional distribution transformation and payment initiatives across Africa and the Middle East, identifying implementation challenges and providing recommendations and corrective actions to support successful delivery. Track market developments, regulatory changes, industry trends, and competitive dynamics impacting distribution transformation and the payments landscape, identifying opportunities, risks, and actions to accelerate adoption and deliver business value. Develop and maintain regional performance metrics, adoption dashboards, and implementation reports to support data-driven decision-making and provide insights and recommendations to the Head of Industry Distribution and Transformation. Deliver regional workshops, webinars, roadshows, and awareness campaigns on Modern Airline Retailing, Offers and Orders, IATA Settlement Systems, and IATA Payment Initiatives to increase industry understanding, promote best practices, and facilitate the adoption of transformation programs. Regional Mobilization Lead and Execute regional mobilization activities to collect industry input , share updates with industry partners (Agents &amp; Airlines), and to support new business cases or enhance products development . Monitor the progress of regional campaigns and mobilization initiatives, coordinating with internal and external stakeholders to ensure timely completion of agreed actions, and provide regular status updates and recommendations to management. IATA Settlement Systems (ISS) and local Governance Support In collaboration with Country Managers, build and maintain strong relationships with airlines, travel agents, and freight forwarders to support the adoption and growth of IATA's financial and distribution services. Manage and influence local ISS governance bodies (APJC, CC, LFCAG, and other relevant forums) to drive effective decision-making, ensure the implementation of robust risk management frameworks, and maintain alignment with global governance standards while ensuring full legal and regulatory compliance. Monitor and forecast market developments, industry trends, and emerging risks, proactively identifying opportunities to enhance ISS performance, customer value, and market penetration. Drive customer excellence across assigned markets by proactively understanding stakeholder needs, managing escalations effectively, and strengthening customer satisfaction, loyalty, and confidence in IATA's services. Manage ISS expansion and other initiatives/ projects across assigned markets, collaborating with project teams and cross-functional stakeholders at local, regional, and headquarters levels throughout the project lifecycle, from business case development and stakeholder engagement to implementation and post-launch review. Teamwork and Expert Knowledge Build strong partnerships with internal stakeholders and senior management to support the achievement of regional objectives and global strategy, while providing guidance to Area Managers on Payment and Distribution initiatives to ensure alignment with organizational priorities. Contribute to a culture of inclusion, integrity, collaboration, innovation, and continuous improvement, fostering strong teamwork and a customer-centric mindset across the region. Collaborate effectively across functions in an agile and forward-looking manner, anticipating challenges, identifying opportunities, and proactively recommending solutions to support business success. Provide quantitative and qualitative market insights and analysis to support global Financial Services, Payments, and Distribution strategies, ensuring regional market needs and opportunities are reflected in strategic decision-making. Partner with regional and global Subject Matter Experts to strengthen organizational capabilities, promote knowledge sharing, and support the continuous development of regional expertise in Financial Services and Distribution.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University degree (Bachelor or Master) in Business, Economics, Aviation, Data/Analytics, or a related field;</li><li>Minimum 7 years experience in the aviation and/or travel industry, particularly in distribution and travel retail environment;</li><li>Strong Understanding of IATA Agency Programme, IATA Settlement Systems (ISS), Modern Airline Retailing, and IATA payment programs;</li><li>Demonstrated ability to influence senior industry stakeholders, lead executive-level presentations, and engage effectively with internal and external subject matter experts.</li><li>Excellent communication skills; ability to deal with a wide range of clients and professionally address any level of management</li><li>A strong track record of successful public speaking engagements;</li><li>Strong skills in workshop facilitation, stakeholder engagement, and operational planning</li><li>Excellent oral and written communications skills in English, Arabic and French</li><li>Travel Required: Y</li></ul>

<p><h4>About Deloitte</h4> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p> <p><strong>Our purpose</strong><br> Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p> <p>Our shared values guide the way we behave to make a positive, enduring impact:</p> <ul> <li>Lead the way</li> <li>Serve with integrity</li> <li>Take care of each other</li> <li>Foster inclusion</li> <li>Collaborate for measurable impact</li> </ul> <h4>Role overview</h4> <p>During your tenure as onboarding and offboarding services specialist, you will conduct onboarding and employee exit activities for the employees within the assigned region. You will also demonstrate your capabilities in the following areas:</p> <ul> <li>Coordinate with Talent Acquisition Services team to understand new joiners within the assigned region and share the onboarding checklist with each new joiner</li> <li>Support the new joiners in the assigned region to complete the onboarding checklist, provide responses to new joiners' queries</li> <li>Collect documents and information from new joiners within the assigned region, store them physically and electronically, and share them with necessary parties</li> <li>Coordinate between the Public Relations Officer (PRO) of the assigned region and new joiners to fulfill any additional information requirements and continuously follow up with the PRO to ensure that immigration activities are completed within expected timelines</li> <li>Provide support to employees for additional immigration activities (e.g., immigration of family members) and answer any queries they may have during the process</li> <li>Liaise with respective parties to complete joining formalities of new joiners including setting up company assets and/or accounts</li> <li>Coordinate with relevant parties to ensure that they are informed on exiting employees and necessary actions are taken in alignment with the policies</li> <li>Resolve the exit tickets raised on ServiceNow for the assigned region, share a checklist with exiting employees, and coordinate with PRO to complete visa cancellation activities</li> <li>Evaluate leaving employees' eligibility for the Alumni program and inform eligible employees on how to join Deloitte Middle East Alumni network</li> <li>Develop periodic reports for each business line operating within the assigned region (e.g., status of new joiners, status of exiting employees) based on the set templates</li> <li>Respond to queries and questions raised by business lines regarding the status of onboarding and offboarding activities</li> <li>Conduct any additional tasks requested by the direct manager</li> </ul> <h4>Leadership capabilities</h4> <ul> <li>Builds own understanding of our purpose and values; explores opportunities for impact</li> <li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent</li> <li>Understands expectations and demonstrates personal accountability for keeping performance on track</li> <li>Actively focuses on developing effective communication and relationship-building skills</li> <li>Understands how their daily work contributes to the priorities of the team and the business</li> </ul> <h4>Qualifications</h4> <ul> <li>0-2 years of experience including HR experience, preferably in a multinational firm</li> <li>Bachelor's degree in human resources management, business administration, or a related field</li> <li>Knowledge of best practices in HR management is essential</li> <li>Experience in any of these areas would be an asset: immigration operations, onboarding and exit processes, employee data management</li> <li>Ability to communicate professionally with partners and high-level executives. Strong presentation skills considered a plus</li> <li>Detail oriented and conscientious</li> <li>Excellent organizational, communication, and time-management skills</li> <li>Advanced level of technical proficiency and computer literacy (Word, Excel, PowerPoint, Microsoft Office)</li> <li>Fluency in English (reading, speaking, and writing). Preference will be given to bilingual candidates (Arabic/English)</li> </ul></p><p></p>

<p><h4>About Deloitte</h4> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p> <h4>Our Purpose</h4> <p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p> <p>Our shared values guide the way we behave to make a positive, enduring impact:</p> <ul> <li><strong>Lead the way</strong></li> <li><strong>Serve with integrity</strong></li> <li><strong>Take care of each other</strong></li> <li><strong>Foster inclusion</strong></li> <li><strong>Collaborate for measurable impact</strong></li> </ul> <h4>Role Overview</h4> <p>During your tenure as Onboarding and Offboarding Services specialist, you will conduct onboarding and employee exit activities for the employees within the assigned region. You will also demonstrate your capabilities in the following areas:</p> <ul> <li>Coordinate with Talent Acquisition Services team to understand new joiners within the assigned region and share the onboarding checklist with each new joiner.</li> <li>Support the new joiners in the assigned region to complete the onboarding checklist and provide responses to new joiners' queries.</li> <li>Collect documents and information from new joiners within the assigned region, store them physically and electronically, and share them with necessary parties.</li> <li>Coordinate between the Public Relations Officer (PRO) of the assigned region and new joiners to fulfill any additional information requirements and continuously follow up with the PRO to ensure that immigration activities are completed within expected timelines.</li> <li>Provide support to employees for additional immigration activities (e.g., immigration of family members) and answer any queries they may have during the process.</li> <li>Liaise with respective parties to complete joining formalities of new joiners including setting up company assets and/or accounts.</li> <li>Coordinate with relevant parties to ensure that they are informed about exiting employees and necessary actions are taken in alignment with the policies.</li> <li>Resolve the exit tickets raised on ServiceNow for the assigned region, share a checklist with exiting employees, and coordinate with PRO to complete visa cancellation activities.</li> <li>Evaluate leaving employees' eligibility for the Alumni program and inform eligible employees on how to join Deloitte Middle East Alumni network.</li> <li>Develop periodic reports for each business line operating within the assigned region (e.g., status of new joiners, status of exiting employees) based on the set templates.</li> <li>Respond to queries and questions raised by business lines regarding the status of onboarding and offboarding activities.</li> <li>Conduct any additional tasks requested by the direct manager.</li> </ul> <h4>Leadership Capabilities</h4> <ul> <li>Builds own understanding of our purpose and values; explores opportunities for impact.</li> <li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li> <li>Understands expectations and demonstrates personal accountability for keeping performance on track.</li> <li>Actively focuses on developing effective communication and relationship-building skills.</li> <li>Understands how their daily work contributes to the priorities of the team and the business.</li> </ul> <h4>Qualifications</h4> <ul> <li>0-2 years of experience including HR experience, preferably in a multinational firm.</li> <li>Bachelor's degree in human resources management, business administration, or a related field.</li> <li>Knowledge of best practices in HR management is essential.</li> <li>Experience in any of these areas would be an asset: immigration operations, onboarding and exit processes, employee data management.</li> <li>Ability to communicate professionally with partners and high-level executives. Strong presentation skills considered as a plus.</li> <li>Detail oriented and conscientious.</li> <li>Excellent organizational, communication, and time-management skills.</li> <li>Advanced level of technical proficiency and computer literacy (Word, Excel, PowerPoint, Microsoft Management).</li> <li>Fluency in English (reading, speaking, and writing). Preference will be given to bilingual candidates (Arabic/English).</li> </ul></p><p></p>

<p>SRD Center is seeking a qualified National Evaluation Expert based in Jordan to join a multidisciplinary team undertaking the final evaluation of a multi-year education sector system-strengthening programme. The National Evaluation Expert will provide strong knowledge of the Jordanian education sector, institutional environment, national policies, stakeholders, and local context. The expert will work closely with the Team Leader and other evaluation team members throughout the inception, data collection, analysis, validation, and reporting phases. The assignment covers areas including education policy and strategic planning, monitoring and evaluation, education statistics and data systems, institutional capacity development, governance and coordination, education financing, gender equality and inclusion, digital transformation, crisis-sensitive education planning, and evidence-based decision-making. The position requires fluency in Arabic, good command of English, strong knowledge of the Jordanian education sector, and experience in evaluation, research, or analytical assignments.</p><p>Tasks</p><p>The National Evaluation Expert will be responsible for:</p><ul><li>Providing contextual and technical expertise on Jordan s education sector, institutions, policies, strategies, and reform environment.</li><li>Supporting refinement of the evaluation methodology to reflect the Jordanian institutional and education sector context.</li><li>Contributing to preparation of the inception report, evaluation matrix, stakeholder mapping, consultation plan, sampling approach, data collection tools, and workplan.</li><li>Supporting identification and mapping of relevant national and local stakeholders.</li><li>Reviewing national education strategies, policies, plans, monitoring frameworks, institutional documents, and other relevant sources.</li><li>Supporting the assessment of education sector reforms and institutional strengthening initiatives.</li><li>Conducting key informant interviews, focus group discussions, and stakeholder consultations in Arabic and/or English.</li><li>Facilitating engagement with government institutions, education authorities, field directorates, schools, development partners, and other education sector stakeholders.</li><li>Supporting field-level data collection and consultations within Jordan.</li><li>Supporting qualitative and quantitative data analysis and interpretation.</li><li>Contributing to assessment of programme relevance, coherence, effectiveness, efficiency, impact, and sustainability.</li><li>Assessing institutional ownership, capacity development, sustainability, and the extent to which programme-supported systems, tools, and approaches have been institutionalized.</li><li>Providing contextual interpretation of evaluation evidence and findings.</li><li>Supporting triangulation of evidence from national documents, programme information, interviews, focus groups, and other sources.</li><li>Contributing to identification of achievements, implementation challenges, lessons learned, good practices, and unintended results.</li><li>Contributing to development of realistic and context-sensitive recommendations.</li><li>Drafting and reviewing relevant sections of the evaluation reports.</li><li>Supporting preliminary findings presentations, validation discussions, and final presentations.</li><li>Ensuring appropriate consideration of local cultural and institutional factors during stakeholder consultations.</li><li>Supporting integration of gender equality, inclusion, human rights, confidentiality, informed consent, and do no harm principles throughout data collection and analysis.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>A Master s degree or equivalent in Education, Social Sciences, Statistics, Economics, Public Administration, Information Systems, Evaluation, or another relevant discipline.</li><li>At least 3 years of relevant professional experience in evaluation, research, assessment, policy analysis, or similar assignments.</li><li>Current professional base in Jordan.</li><li>Demonstrated knowledge of the Jordanian education sector, including relevant institutions, policies, strategies, structures, and reform priorities.</li><li>Experience supporting evaluations through qualitative and/or quantitative data collection and analysis.</li><li>Experience conducting stakeholder consultations, key informant interviews, and/or focus group discussions.</li><li>Technical expertise in one or more of the following areas:<ul><li>education sector planning and policy;</li><li>monitoring and evaluation;</li><li>education statistics and data systems;</li><li>EMIS and digital transformation;</li><li>education financing and budgeting;</li><li>institutional capacity development;</li><li>governance and partnership coordination;</li><li>gender equality and inclusion;</li><li>crisis-sensitive education planning.</li></ul></li><li>Fluency in Arabic.</li><li>Good command of English.</li><li>Strong analytical, research, communication, and report-writing skills.</li><li>Ability to work effectively within a multidisciplinary evaluation team.</li><li>Availability to participate in meetings, consultations, and field visits within Jordan.</li><li>Previous experience working with government institutions, international organizations, development partners, or education sector stakeholders in Jordan is a strong advantage.</li><li>Candidates must be independent from the programme being evaluated and should disclose any previous involvement that could represent an actual or perceived conflict of interest.</li></ul>

<p>Industry Distribution and Payment Support airlines, travel sellers, and industry stakeholders in the adoption and implementation of Modern Airline Retailing, Offers and Orders capabilities, and IATA payment solutions across Africa and the Middle East, driving industry readiness and successful transformation outcomes. Monitor the execution and progress of regional distribution transformation and payment initiatives across Africa and the Middle East, identifying implementation challenges and providing recommendations and corrective actions to support successful delivery. Track market developments, regulatory changes, industry trends, and competitive dynamics impacting distribution transformation and the payments landscape, identifying opportunities, risks, and actions to accelerate adoption and deliver business value. Develop and maintain regional performance metrics, adoption dashboards, and implementation reports to support data-driven decision-making and provide insights and recommendations to the Head of Industry Distribution and Transformation. Deliver regional workshops, webinars, roadshows, and awareness campaigns on Modern Airline Retailing, Offers and Orders, IATA Settlement Systems, and IATA Payment Initiatives to increase industry understanding, promote best practices, and facilitate the adoption of transformation programs. Regional Mobilization Lead and Execute regional mobilization activities to collect industry input , share updates with industry partners (Agents &amp; Airlines), and to support new business cases or enhance products development . Monitor the progress of regional campaigns and mobilization initiatives, coordinating with internal and external stakeholders to ensure timely completion of agreed actions, and provide regular status updates and recommendations to management. IATA Settlement Systems (ISS) and local Governance Support In collaboration with Country Managers, build and maintain strong relationships with airlines, travel agents, and freight forwarders to support the adoption and growth of IATA's financial and distribution services. Manage and influence local ISS governance bodies (APJC, CC, LFCAG, and other relevant forums) to drive effective decision-making, ensure the implementation of robust risk management frameworks, and maintain alignment with global governance standards while ensuring full legal and regulatory compliance. Monitor and forecast market developments, industry trends, and emerging risks, proactively identifying opportunities to enhance ISS performance, customer value, and market penetration. Drive customer excellence across assigned markets by proactively understanding stakeholder needs, managing escalations effectively, and strengthening customer satisfaction, loyalty, and confidence in IATA's services. Manage ISS expansion and other initiatives/ projects across assigned markets, collaborating with project teams and cross-functional stakeholders at local, regional, and headquarters levels throughout the project lifecycle, from business case development and stakeholder engagement to implementation and post-launch review. Teamwork and Expert Knowledge Build strong partnerships with internal stakeholders and senior management to support the achievement of regional objectives and global strategy, while providing guidance to Area Managers on Payment and Distribution initiatives to ensure alignment with organizational priorities. Contribute to a culture of inclusion, integrity, collaboration, innovation, and continuous improvement, fostering strong teamwork and a customer-centric mindset across the region. Collaborate effectively across functions in an agile and forward-looking manner, anticipating challenges, identifying opportunities, and proactively recommending solutions to support business success. Provide quantitative and qualitative market insights and analysis to support global Financial Services, Payments, and Distribution strategies, ensuring regional market needs and opportunities are reflected in strategic decision-making. Partner with regional and global Subject Matter Experts to strengthen organizational capabilities, promote knowledge sharing, and support the continuous development of regional expertise in Financial Services and Distribution.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University degree (Bachelor or Master) in Business, Economics, Aviation, Data/Analytics, or a related field;</li><li>Minimum 7 years experience in the aviation and/or travel industry, particularly in distribution and travel retail environment;</li><li>Strong Understanding of IATA Agency Programme, IATA Settlement Systems (ISS), Modern Airline Retailing, and IATA payment programs;</li><li>Demonstrated ability to influence senior industry stakeholders, lead executive-level presentations, and engage effectively with internal and external subject matter experts.</li><li>Excellent communication skills; ability to deal with a wide range of clients and professionally address any level of management- A strong track record of successful public speaking engagements;</li><li>Strong skills in workshop facilitation, stakeholder engagement, and operational planning</li><li>Excellent oral and written communications skills in English, Arabic and French</li><li>Travel Required: Y</li></ul>

<p><strong>Industry Distribution and Payment Support</strong></p><p>Support airlines, travel sellers, and industry stakeholders in the adoption and implementation of Modern Airline Retailing, Offers and Orders capabilities, and IATA payment solutions across Africa and the Middle East, driving industry readiness and successful transformation outcomes.</p><p>Monitor the execution and progress of regional distribution transformation and payment initiatives across Africa and the Middle East, identifying implementation challenges and providing recommendations and corrective actions to support successful delivery.</p><p>Track market developments, regulatory changes, industry trends, and competitive dynamics impacting distribution transformation and the payments landscape, identifying opportunities, risks, and actions to accelerate adoption and deliver business value.</p><p>Develop and maintain regional performance metrics, adoption dashboards, and implementation reports to support data-driven decision-making and provide insights and recommendations to the Head of Industry Distribution and Transformation.</p><p>Deliver regional workshops, webinars, roadshows, and awareness campaigns on Modern Airline Retailing, Offers and Orders, IATA Settlement Systems, and IATA Payment Initiatives to increase industry understanding, promote best practices, and facilitate the adoption of transformation programs.</p><p><strong>Regional Mobilization</strong></p><p>Lead and Execute regional mobilization activities to collect industry input , share updates with industry partners (Agents &amp; Airlines), and to support new business cases or enhance products development .</p><p>Monitor the progress of regional campaigns and mobilization initiatives, coordinating with internal and external stakeholders to ensure timely completion of agreed actions, and provide regular status updates and recommendations to management.</p><p><strong>IATA Settlement Systems (ISS) and local Governance Support</strong></p><p>In collaboration with Country Managers, build and maintain strong relationships with airlines, travel agents, and freight forwarders to support the adoption and growth of IATA's financial and distribution services.</p><p>Manage and influence local ISS governance bodies (APJC, CC, LFCAG, and other relevant forums) to drive effective decision-making, ensure the implementation of robust risk management frameworks, and maintain alignment with global governance standards while ensuring full legal and regulatory compliance.</p><p>Monitor and forecast market developments, industry trends, and emerging risks, proactively identifying opportunities to enhance ISS performance, customer value, and market penetration.</p><p>Drive customer excellence across assigned markets by proactively understanding stakeholder needs, managing escalations effectively, and strengthening customer satisfaction, loyalty, and confidence in IATA's services.</p><p>Manage ISS expansion and other initiatives/ projects across assigned markets, collaborating with project teams and cross-functional stakeholders at local, regional, and headquarters levels throughout the project lifecycle, from business case development and stakeholder engagement to implementation and post-launch review.</p><p><strong>Teamwork and Expert Knowledge</strong></p><p>Build strong partnerships with internal stakeholders and senior management to support the achievement of regional objectives and global strategy, while providing guidance to Area Managers on Payment and Distribution initiatives to ensure alignment with organizational priorities.</p><p>Contribute to a culture of inclusion, integrity, collaboration, innovation, and continuous improvement, fostering strong teamwork and a customer-centric mindset across the region.</p><p>Collaborate effectively across functions in an agile and forward-looking manner, anticipating challenges, identifying opportunities, and proactively recommending solutions to support business success.</p><p>Provide quantitative and qualitative market insights and analysis to support global Financial Services, Payments, and Distribution strategies, ensuring regional market needs and opportunities are reflected in strategic decision-making.</p><p>Partner with regional and global Subject Matter Experts to strengthen organizational capabilities, promote knowledge sharing, and support the continuous development of regional expertise in Financial Services and Distribution.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University degree (Bachelor or Master) in Business, Economics, Aviation, Data/Analytics, or a related field;</li><li>Minimum 7 years experience in the aviation and/or travel industry, particularly in distribution and travel retail environment;</li><li>Strong Understanding of IATA Agency Programme, IATA Settlement Systems (ISS), Modern Airline Retailing, and IATA payment programs;</li><li>Demonstrated ability to influence senior industry stakeholders, lead executive-level presentations, and engage effectively with internal and external subject matter experts.</li><li>Excellent communication skills; ability to deal with a wide range of clients and professionally address any level of management- A strong track record of successful public speaking engagements;</li><li>Strong skills in workshop facilitation, stakeholder engagement, and operational planning</li><li>Excellent oral and written communications skills in English, Arabic and French</li><li>Travel Required: Y</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who Are We❓ We Are Servme!<br> A powerhouse guest experience and CRM platform built for modern hospitality.<br> Born to simplify operations, we offer table and seat management, waitlist, guest profiling, commission-free online bookings, a full marketing suite, and razor-sharp analytics.<br> Purpose-built from the front to the back of the house, Servme seamlessly integrates with telephone systems, point of sale, hotel PMS, payments, and major social platforms like Facebook, Google, and Instagram.<br> We're not just another booking tool — we're the operational brain behind smarter restaurants, cafes, and hotels.<br> And yes, we're growing fast.<br> With a relentless focus on streamlining hospitality, Servme is becoming the go-to guest experience platform in the region and beyond.<br> Ready to serve smarter?<br> That's Servme.<br> The Job in a Nutshell We are looking for an experienced Sales Development Representative (SDR) to drive top-of-the-funnel growth by identifying, engaging, and qualifying prospective customers.<br> This role is ideal for a high-energy, self-motivated sales professional who enjoys outbound prospecting, relationship-building, and creating opportunities for the sales team.<br> As a key contributor to the Sales team, you will be responsible for generating qualified leads, booking meetings and demos, and helping build a strong and predictable sales pipeline.<br> You will work closely with Sales and Marketing to identify and engage target accounts across restaurants, F&amp;B groups, and hospitality brands.<br> What Will You Do❓ Responsibilities: Own outbound prospecting efforts across assigned territories and target accounts, driving consistent top-of-the-funnel pipeline growth.<br> Identify, research, and engage target accounts through cold calling, emailing, social selling, and strategic outreach.<br> Drive top-of-the-funnel lead generation to support revenue growth.<br> Identify and qualify sales opportunities through cold calling, emailing, social selling, and networking.<br> Respond to inbound leads and conduct outbound outreach to target accounts.<br> Build rapport with prospects and identify key decision-makers and influencers.<br> Schedule qualified meetings and demos for the Sales team.<br> Educate prospects on Servme's platform, value proposition, and use cases.<br> Make regular in-person visits to prospective and existing clients across Lebanon to build relationships and support outbound efforts.<br> Nurture leads until they are sales-ready and hand off smoothly to Account Executives.<br> Maintain accurate and up-to-date records in the CRM and sales tools.<br> Consistently meet or exceed daily, weekly, and monthly KPIs and targets.<br> Collaborate closely with Sales, Marketing, Customer Success, and Product teams.<br> Continuously refine outreach messaging, email templates, and call scripts.<br> Bring new ideas, creativity, and insights to improve SDR processes and performance.<br> What Are We Looking For❓ 2–4 years of experience in sales development, lead generation, or B2B sales Proven ability to generate qualified opportunities through outbound and inbound channels Strong communication and relationship-building skills Comfortable with cold outreach and objection handling Experience using CRM and sales tools (e.<br>g., HubSpot, Salesforce, or other platforms) Ability to work in a fast-paced, target-driven SaaS environment Strong organizational skills and attention to detail Willingness to travel locally for regular in-person client visits Fluency in English and Arabic is required; French is a strong advantage What We Offer You❗ We believe you will love working at Servme!<br> We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.<br> We offer highly competitive compensation packages, including bonuses and the potential for shares.<br> We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.<br> We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Quality Technician&nbsp;</p><br><br><p>Manufacturing Quality Technician&nbsp;</p><br><br><br><p>Purpose:</p><br><br><p>Ensure&nbsp;timely&nbsp;support to&nbsp;manufacturing&nbsp;team during production.&nbsp;&nbsp;</p><br><br><p>Ensure standards are respected&nbsp;along manufacturing&nbsp;process.&nbsp;&nbsp;</p><br><br><p>Ensure that intermediate and finished product non-conformities are managed and related corrective &amp; preventive actions held.&nbsp;</p><br><br><br><p>Consistently apply OPEN+ systems and tools.&nbsp;&nbsp;</p><br><br><p>Ensure compliance&nbsp;to&nbsp;all PMI and legal standards, policies and guidelines related to Environment, Health, Safety, Sustainability to prevent personnel,&nbsp;asset&nbsp;or societal loss.&nbsp;&nbsp;</p><br><br><p>Act and promote an interdependent and transparent safety culture fostering the&nbsp;utilization&nbsp;of preventive/predictive approach in line with Open+/IOS&nbsp;</p><br><br><br><p>PRODUCTION SUPPORT&nbsp;</p><br><br><p>Support production teams by providing Quality guidance and support in case of issues. Share knowledge and&nbsp;expertise&nbsp; to&nbsp;stakeholders (Q Champions) on new processes, requirements,&nbsp;methods&nbsp;or guidelines.&nbsp;</p><br><br><p>Train the floor on Quality practices and&nbsp;procedures, and&nbsp;ensure the operational staff&nbsp;remains&nbsp;up to date with our Quality requirements. Provide first level support for DIM troubleshooting and relevant trials.&nbsp;&nbsp;</p><br><br><p>Support brand change activities related to Gate 4 and VSU projects.&nbsp;&nbsp;</p><br><br><p>for RRP products: Coordinate the availability and testing of samples according to the sampling plan and the control strategy.&nbsp;</p><br><br><br><br><br><p>NC MANAGEMENT&nbsp;&nbsp;</p><br><br><p>Support investigation&nbsp;in a timely manner&nbsp;of non-conformities and deviation,&nbsp;leveraging&nbsp;on OPEN+ problem solving tools. Support investigation and resolution&nbsp;of&nbsp; critical&nbsp;deviations, contribute to&nbsp;define&nbsp;disposal actions and when&nbsp;appropriate corrective&nbsp;actions.&nbsp;</p><br><br><p>Based on recommendation from stakeholders,&nbsp;participate&nbsp;to&nbsp;the decision of releasing or destroying the non-conforming products blocked due to quality issues and&nbsp;monitor&nbsp;the related costs. Support BUBD activities for Semis and Finished Goods.&nbsp;</p><br><br><br><p>DOCUMENTATION MANAGEMENT &amp; QMS SUPPORT&nbsp;</p><br><br><p>Provide support to the production team whenever needed&nbsp;</p><br><br><p>Participate to the creation and review of procedures, work&nbsp;instructions&nbsp;and other Quality Documents. Provide support and training according to the training management system.&nbsp;&nbsp;</p><br><br><p>for RRP products: Ensure availability of Batch Record before the production in&nbsp;a timely&nbsp;manner.&nbsp;</p><br><br><br><p>CONTINUOUS IMPROVEMENT&nbsp;</p><br><br><p>Propose and follow-up quality improvement ideas in production or other processes in Operations.&nbsp;&nbsp;</p><br><br><p>Analyze the information and&nbsp;participate&nbsp;in small projects with&nbsp;influence&nbsp;on product quality.&nbsp;</p><br><br><br><p>MATERIALS MANAGEMENT&nbsp;&nbsp;</p><br><br><p>Ensure support to manufacturing&nbsp;in order to&nbsp;improve DIMs performance and its impact on product quality, machines efficiency and production costs.&nbsp;</p><br><br><br><p>NON-CONFORMITIES MANAGEMENT &amp; CAPA&nbsp;</p><br><br><p>Support investigation&nbsp;in a timely manner&nbsp;of non-conformities and deviation,&nbsp;leveraging&nbsp;on OPEN+ problem solving tools.&nbsp;&nbsp;Support&nbsp; the&nbsp;decision making&nbsp;process to quarantine the non-conforming material/products and liaise with interested parties to reveal the root cause and take relevant preventive/corrective actions. Ensure proper follow up and reporting of open actions and&nbsp;maintain&nbsp;the related database up to date. Ensure the proper flow is in place to manage and keep under control the costs related to goods destroyed (LOGD)&nbsp;</p><br><br><br><p>Communicate all useful information for the flow of Quality processes to colleagues and to support teams&nbsp;in order to&nbsp;meet productivity and quality. Support the development of the Q Champions and Equipment Owners through Quality&nbsp;trainings. Support Q Pillar&nbsp;deployment&nbsp; (e.g.Training, HC, QBOS).&nbsp;&nbsp;</p><br><br><br><p>For&nbsp;RRP :&nbsp;perform critical review of executed production batch records and manage intermediate and finished product&nbsp;non conformities&nbsp;and related corrective and preventive actions held with relevant stakeholders and&nbsp;ultimately confirm&nbsp;to the final approver that the product can be released for commercial manufacturing.&nbsp;</p><br><br><p>For RRP: Perform&nbsp;timely&nbsp;calibration and maintenance of&nbsp;at line&nbsp;Quality instruments and ensure proper functionality.&nbsp;</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>Successfully design, develop, implement, and maintain enterprise Business Intelligence and AI solutions that improve data accessibility, reporting, analytics, and decision-making across UNRWA. Deliver high-quality data warehouse models, ETL/ELT solutions, Power BI dashboards, AI-enabled analytics, and technical documentation while ensuring data quality, adherence to enterprise architecture standards, and knowledge transfer to relevant technical teams.<br> Work Location<br>HQA and open for remote consultancy in the UNRWA fields of operation<br> Expected duration<br>12 months<br> Duties and Responsibilities<br>The Consultant will be responsible for providing senior technical expertise in Business Intelligence, Data Analytics, Data Warehousing, and Artificial Intelligence solutions. The Consultant will work closely with the Enterprise Architecture &amp; Business Intelligence (EBI) team to deliver enterprise reporting and analytics capabilities. Specific outputs/tasks include, but are not limited to: • Analyze business requirements and translate them into technical BI and AI solutions. • Design and develop dimensional data warehouse models and analytical/semantic models. • Design and develop OLAP cubes and support database objects. • Develop, maintain, and optimize ETL/ELT processes and data integration solutions. • Design, develop, deploy, and maintain Power BI reports, dashboards, KPI scorecards, and AI-powered dashboards. • Support implementation and adoption of Microsoft Copilot and other AI capabilities within BI solutions. • Ensure data quality, consistency, completeness, and accuracy through profiling, validation, cleansing, and monitoring activities. • Provide technical advice and recommendations related to BI, Power BI, analytics, AI, and data architecture. • Coordinate with the Enterprise Architecture &amp; Business Intelligence team on technical design, architecture, deployment, and production support. • Provide technical guidance and knowledge transfer to BI developers and relevant technical staff. • Prepare and maintain technical documentation including solution designs, specifications, operational procedures, and user manuals. • Perform other related duties as required.<br> Qualifications/special skills<br>Bachelor's Degree in Computer Science, Information Technology, Data Science, Artificial Intelligence, Software Engineering, or another related discipline. Minimum seven (6) years of relevant professional experience. Nature of required experience: Professional experience in Business Intelligence, Data Analytics, Data Engineering, Data Warehousing, Software Development, or related fields, including experience with Power BI, SQL Server, ETL/ELT development, dimensional modelling, AI-powered analytics, and Microsoft BI technologies. • Extensive experience with Microsoft Power BI. • Extensive experience with SQL Server, SQL development, and database scripting. • Strong experience in Data Warehouse design and dimensional modelling. • Strong experience in ETL/ELT development and data integration. • Strong experience writing DAX and SQL. • Experience with Microsoft SSIS and SSAS. • Experience implementing AI-powered analytics, Microsoft Copilot, or Generative AI solutions. • Experience translating business requirements into analytical solutions. • Experience preparing technical documentation. • Experience with Microsoft Azure and/or Microsoft Fabric is desirable<br> Languages<br>English and Arabic are the working languages of UNRWA. For this assignment, fluency in both Arabic and English are required.<br> Additional Information<br>CONDITIONS OF SERVICE • The consultancy is based in UNRWA HQA Amman with possibility for remote consultancy in the fields of UNRWA operations. • The consultancy is for local candidates. • The selected candidate will receive a monthly remuneration that is amounting to JOD 1,190.44 or equivalent in USD for every fully completed month. • The duration of the Contract is for 12 months, and the possibility of extension is subject to the availability of funds and continuing need and satisfactory performance. • As part of Digital Impact, Technology and Innovation Department (DITID)and digital workspace the role works under the overall supervision of the head, Digital Impact Strategy and Data Officer and in coordination with EBI team.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<p>Thrive is a leading behavior change technology company founded by Arianna Huffington in 2016 with the mission to end the stress and burnout epidemic. Thrive helps individuals and organizations improve well-being, performance and mental resilience with its AI-powered behavior change technology platform. Thrive s Microsteps small, science-backed steps to improve health and productivity have been adopted by employees at more than 125 organizations in over 140 countries, from frontline and call center workers to executives at multinational companies. If you re not sure that you re 100% qualified, but this sounds like a role you would Thrive in we want you to apply! We believe skills are transferable and passion for our mission goes a long way.</p><p>The Wellbeing Coordinator is the strategy &amp; operations lead for a dedicated region within our Microsoft partnership, responsible for ensuring regional programming aligns with both Thrive s and Microsoft s global wellbeing strategy and mission. You will partner closely with the regional Health &amp; Wellness Coach to drive program goals through a strategic, data-driven approach balancing local relevance with scalability. This role covers a complex, multi-country region spanning the Middle East, including Israel and Africa, and requires someone who can operate confidently across time zones (UTC+2 to +4) and cultural contexts. You will be the primary regional point of contact for Microsoft stakeholders, owning program delivery end-to-end from stakeholder discovery and event logistics to post-event follow-up and impact reporting.</p><p><b>How You ll Contribute</b></p><p>This role spans regional strategy and hands-on program delivery. You will set the direction for wellbeing programming in your region and own its execution end-to-end.</p><ul><li>Strategize &amp; Align</li><li>Lead regional program strategy and planning, ensuring initiatives align with Microsoft s priorities and Thrive s global wellbeing strategy</li><li>Balance regional needs with global consistency, tailoring programming to local context without losing alignment to the broader strategy</li><li>Serve as the primary regional point of contact, building relationships with Microsoft regional leaders and wellbeing champions</li><li>Partner closely with the regional Health &amp; Wellness Coach to align on shared program goals and a coordinated approach</li><li>Review content for alignment with Thrive frameworks, Microsoft requirements, and program goals before it reaches stakeholders</li><li>Deliver &amp; Measure</li><li>Own regional program delivery end-to-end, from intake and stakeholder discovery through logistics, content coordination, and day-of readiness</li><li>Manage post-event follow-up, ensuring feedback and outcomes are captured and acted on</li><li>Track engagement, impact, and risk indicators using data and stakeholder feedback</li><li>Report progress and insights to leadership, flagging risks early and proactively improving programming</li><li>Navigate the practical realities of a multi-country region time zones, local context, and logistics so programming lands well everywhere it needs to</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>3+ years of experience in program coordination or management, employee wellbeing, HR, Customer Success, or a related field</li><li>Strong project and event management skills, with the ability to run multiple initiatives end-to-end simultaneously</li><li>Experience operating in a co-delivery or partnership model</li><li>International experience working across regions or in a complex, virtual environment</li><li>Based in or able to work core hours across UTC+2 to +4, with genuine familiarity with the Middle East region, including Israel</li><li>An excellent communicator and relationship-builder who builds trust easily across diverse stakeholder groups, from wellbeing champions to regional business leaders</li><li>Analytical by instinct comfortable tracking metrics, pulling reports, and turning data into insights that shape program decisions</li><li>A proactive problem-solver who adapts quickly when priorities shift</li><li>Culturally aware, with a genuine focus on inclusivity and accessibility in program design</li><li>Comfortable operating in ambiguity and navigating grey areas with confidence</li><li>Skilled at balancing local relevance with global scalability able to tailor programming to a region while staying aligned to a broader strategy</li><li>Genuinely familiar with the Middle East and its cultural context, with real or lived experience in or near the region</li></ul>

<p><h4>Job description</h4> <h4>Synopsis</h4> <p>Perform, coordinate and execute sales activities for assigned dealt accounts, overview and monitor the market and the competitors to ensure established Etihad sales targets are reached contributing to Etihad’s profitability objectives achievement.</p> <h4>Accountabilities</h4> <ul> <li>Establish, develop and maintain business relationships with assigned and prospective accounts to generate revenues for the organization using modern nurturing techniques.</li> <li>Communicate and meet regularly with relevant accounts to inform about new products, services and promotions to increase sales in order to reach the expected sales target.</li> <li>Build your status as a ‘trusted advisor’ to ensure a long-lasting fruitful business relationship with major accounts.</li> <li>Research, gather, share and analyze competitor, market and wider industry information to define the best-selling approach to increase Etihad market share and visibility.</li> <li>Cooperate with global sales enablement to determine the best promotion sales techniques.</li> <li>Communicate and regularly meet with accounts to inform about new products and promotions to ensure the best and most updated value proposal is timely communicated to the market.</li> <li>Coordinate and draft contractual agreements with accounts to ensure customer requirements are captured effectively and in compliance with existing policies.</li> <li>Interact with various regional and HQ stakeholders.</li> <li>Represent Etihad in client meetings or external events when required.</li> <li>Lead and initiate the strategy in developing any new station or territories, be the primary point of contact for GSA (if any).</li> <li>Lead country or area commercial projects as defined by the department.</li> <li>Act as a coach or mentor for any new sales representative in the country or region, supporting the new joiner by establishing a training plan, accompanying them on initial client visits, supporting in familiarization with internal tools and processes, and being a day-to-day point of reference.</li> <li>Define, agree and execute plan of sales activity to ensure targets are reached using all the available tools, data and insights provided by sales strategy and planning.</li> <li>Analyze the market potential to determine the value of existing and prospective customers in terms of sales opportunities and use the sales toolkit to convert them to revenue premium.</li> <li>Collect, review and consolidate information to support the identification of intervention areas for the regional business development to ensure sales target achievement and introduction of new products and services relevant to your customer.</li> <li>Negotiate and manage commercial agreements with assigned accounts to ensure sales can be closed, respecting corporate guidelines and indications.</li> <li>Complete all Etihad commercial training and act as a thought leader in your area of specialism.</li> <li>Maintain the customer data current in Etihad’s CRM tool.</li> </ul> <h4>Qualifications</h4> <h4>Education & experience</h4> <ul> <li>Bachelor’s degree with 4 years of relevant experience in sales.</li> <li>Relevant commercial and analytical work experience.</li> <li>Ability to lead a team, including coaching and mentoring.</li> <li>Understanding of strategic topics and prioritization of projects.</li> <li>Ability to represent the station or country, including ability to collect, sort and present information to different audiences.</li> <li>Managing multiple stakeholders from various departments to achieve our goals.</li> <li>This position requires a mix of sales acumen, customer service excellence, and industry knowledge to effectively represent the airline and drive revenue.</li> </ul> <h4>Additional information</h4> <p>Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.</p> <h4>Recruitment fraud alert</h4> <p>Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video or telephone before any formal offer. If you are asked for money, please treat it as fraudulent.</p></p><p></p>

<p><h4>About Deloitte</h4> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p> <h4>Our Purpose</h4> <p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.</p> <p>Our shared values guide the way we behave to make a positive, enduring impact:</p> <ul> <li><strong>Lead the way</strong></li> <li><strong>Serve with integrity</strong></li> <li><strong>Take care of each other</strong></li> <li><strong>Foster inclusion</strong></li> <li><strong>Collaborate for measurable impact</strong></li> </ul> <h4>Role Overview</h4> <p>During your tenure as Associate, you will act as a trusted advisor to the Deloitte QRS - QRM Team on matters related to monitoring regulatory changes, assisting in the development of compliance programs, and ensuring that the business is compliant with risk learnings and government laws. You will also demonstrate and develop your capabilities in the following areas:</p> <ul> <li>Coordinate between business units and QRM to support effective communication and execution of risk and compliance activities.</li> <li>Analyse and validate data provided by business teams or stakeholders to ensure accuracy, consistency and compliance with internal policies and regulatory requirements.</li> <li>Ensure timely preparation and submission of required filings and compliance reports.</li> <li>Investigate compliance issues and recommend corrective actions.</li> <li>Escalate to the senior team members as appropriate and provide recommendations for resolution of identified challenges.</li> <li>Collaborate with teams across the business unit, DME, and other Deloitte Member Firms to enhance quality and risk management practices.</li> <li>Communicate and follow up with non-compliant members including leadership to ensure they meet their compliance requirements.</li> </ul> <h4>Leadership Capabilities</h4> <ul> <li>Builds own understanding of our purpose and values; explores opportunities for impact.</li> <li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li> <li>Understands expectations and demonstrates personal accountability for keeping performance on track.</li> <li>Actively focuses on developing effective communication and relationship-building skills.</li> <li>Understands how their daily work contributes to the priorities of the team and the business.</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor's degree in business, risk management or a closely related discipline.</li> <li>1-3 years of experience in compliance, risk management or quality role.</li> <li>Team collaboration, showcasing the ability to work effectively within a team environment to achieve project goals.</li> <li>Support and encourage compliance and effectiveness in applying quality and risk management policies and processes.</li> <li>Ability to perform well in a dynamic and deadline-oriented environment.</li> <li>Highly self-motivated with a demonstrated ability to work independently and effectively.</li> <li>Familiarity with international regulatory requirements, standards, and best practices relevant to compliance and risk management.</li> <li>Ability to quickly understand and respond to ad-hoc requests with accuracy and efficiency.</li> <li>Excellent attention to detail with a commitment to finishing tasks to the highest standards.</li> <li>Strong command of Microsoft Excel and PowerPoint, with the ability to analyze data effectively and present insights clearly and professionally.</li> <li>Experience in navigating Outlook and Microsoft Teams for team collaboration and virtual coordination.</li> <li>Strong data analysis skills, demonstrating the ability to interpret complex datasets, identify trends, and provide actionable insights to support decision-making processes.</li> <li>Familiar with latest technology in data and workflow tools e.g., GenAI, CLM, ServiceNow, InTapp is a plus.</li> <li>Excellent written and spoken English communication skills.</li> </ul></p><p></p>