Insurance Coordinator Jobs in Jordan

<p><h4>Description</h4> <p>We're hiring an AI agent designer to build, prompt-engineer, and continuously improve the AI agents that power OpenCX. You'll work directly with customers and our product team to translate real customer use cases into agent behavior that just works — designing conversation flows, writing and iterating on prompts, and measuring agent performance against real customer outcomes.</p> <p>You'll develop deep expertise in the platform and the underlying LLMs we use, and partner with the product engineering team to push the boundaries of what our agents can do. Prompt engineering is the core of this role — you'll be writing, testing, and iterating on prompts daily, while constantly tuning agents based on real-world customer feedback.</p> <p>The scope of agents you'll own and the depth of prompt iteration you'll drive will scale with your experience and ability to ship.</p> <p>This is a hands-on AI/prompt engineering role with heavy customer exposure — not pure internal R&D, and not pure support.</p> <h4>What you'll do</h4> <ul> <li>Design and build new AI agents end-to-end: define behavior, write the prompts, set up tool/function calls, and ship to customers.</li> <li>Iterate on prompts based on real customer conversations and edge cases — measuring quality, latency, and accuracy.</li> <li>Work directly with customers to understand their use cases, then translate them into agent behavior that just works.</li> <li>Run experiments across models, prompt structures, and agent architectures to push performance higher.</li> <li>Collaborate closely with the product engineering team: feed real customer needs back into platform improvements.</li> <li>Build deep expertise in our agent stack — LLMs, tools, evaluations — so you can advise customers on what's possible.</li> <li>Document agent design patterns, prompt templates, and evaluation playbooks to strengthen internal and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Hands-on experience with prompt engineering and AI agents — you've built, tuned, and shipped LLM-powered features.</li> <li>Strong technical foundation — you can read code, work with APIs, and run evaluations to measure agent quality.</li> <li>Solid understanding of how modern LLMs behave, where they fail, and how to design prompts and tools to make them reliable.</li> <li>Customer-facing experience or strong willingness to engage directly with customers to learn their use cases.</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Comfortable working remotely with customers across multiple global time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the OpenCX product. You'll respond quickly to customer queries via Slack or video calls, lead onboarding and implementation, debug issues (including complex third-party integrations), and ship fixes or enhancements yourself in our Node.js + TypeScript codebase.</p> <p>You'll develop deep expertise in the platform — including how customers use our AI agents — and work closely with the Product Engineering team to turn real customer needs into product improvements. Prompt engineering is a significant part of the role, as you'll help customers get the most out of our AI capabilities.</p> <p>The size of your contributions to the codebase will vary based on your appetite and ability to execute product changes, but the responsibilities below represent the minimum expectation.</p> <p>This is a hands-on engineering role with heavy customer exposure — not pure support, and not pure internal development.</p> <h4>What you'll do</h4> <li>Act as the primary technical point of contact for enterprise customers: respond fast to queries, join video calls, and own resolution end-to-end.</li> <li>Lead technical onboarding and implementation: guide customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others.</li> <li>Debug and troubleshoot complex issues in live customer environments.</li> <li>Implement fixes, integration enhancements, or small features directly in the Node.js / TypeScript codebase.</li> <li>Collaborate closely with the Product Engineering team: share customer context, escalate systemic problems, and help prioritize and plan changes.</li> <li>Build strong expertise in the platform (including AI agents and prompt engineering) so you can effectively advise customers on solving their communication and support challenges.</li> <li>Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources.</li> <h4>Requirements</h4> <li>Strong software engineering experience with Node.js and TypeScript — you'll be writing and shipping production code.</li> <li>Hands-on experience using AI agents and prompt engineering (this is important, as OpenCX is an AI-native platform and you'll help customers optimize their use of it).</li> <li>Previous customer-facing technical work: onboarding, debugging integrations, or similar roles in a SaaS environment.</li> <li>Good understanding of (or fast ability to learn) customer support / helpdesk tools and their APIs (Zendesk, Intercom, HubSpot, etc.).</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Comfortable working remotely with customers across multiple global time zones.</li> <h4>Benefits</h4> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li></p><p></p>

<p><h4>Description</h4> <p>We're hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the OpenCX product. You'll respond quickly to customer queries via Slack or video calls, lead onboarding and implementation, debug issues (including complex third-party integrations), and ship fixes or enhancements yourself in our Node.js + TypeScript codebase.</p> <p>You'll develop deep expertise in the platform — including how customers use our AI agents — and work closely with the Product Engineering team to turn real customer needs into product improvements. Prompt engineering is a significant part of the role, as you'll help customers get the most out of our AI capabilities.</p> <p>The size of your contributions to the codebase will vary based on your appetite and ability to execute product changes, but the responsibilities below represent the minimum expectation.</p> <p>This is a hands-on engineering role with heavy customer exposure — not pure support, and not pure internal development.</p> <h4>What you'll do</h4> <li>Act as the primary technical point of contact for enterprise customers: respond fast to queries, join video calls, and own resolution end-to-end.</li> <li>Lead technical onboarding and implementation: guide customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others.</li> <li>Debug and troubleshoot complex issues in live customer environments.</li> <li>Implement fixes, integration enhancements, or small features directly in the Node.js / TypeScript codebase.</li> <li>Collaborate closely with the Product Engineering team: share customer context, escalate systemic problems, and help prioritize and plan changes.</li> <li>Build strong expertise in the platform (including AI agents and prompt engineering) so you can effectively advise customers on solving their communication and support challenges.</li> <li>Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources.</li> <h4>Requirements</h4> <li>Strong software engineering experience with Node.js and TypeScript — you'll be writing and shipping production code.</li> <li>Hands-on experience using AI agents and prompt engineering (this is important, as OpenCX is an AI-native platform and you'll help customers optimize their use of it).</li> <li>Previous customer-facing technical work: onboarding, debugging integrations, or similar roles in a SaaS environment.</li> <li>Good understanding of (or fast ability to learn) customer support / helpdesk tools and their APIs (Zendesk, Intercom, HubSpot, etc.).</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Comfortable working remotely with customers across multiple global time zones.</li> <h4>Benefits</h4> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p> <b>Amman, Jordan | Consultancy | Field-based</b></p><p>Bareeq Al Ebikar is seeking an enthusiastic and motivated <b>Sales &amp; Marketing Consultant</b> to support our business development activities in Amman.</p><p>This opportunity is suitable for a fresh graduate or early-career professional who enjoys meeting people, building relationships, and developing new business opportunities.</p><p><b>Responsibilities</b></p><ul><li>Visit businesses and organisations across Amman to introduce Bareeq Al Ebikar’s services.</li><li>Present and explain our offering clearly to potential partners and clients.</li><li>Identify relevant decision-makers and develop new business leads.</li><li>Conduct meetings and presentations with prospective partners and clients.</li><li>Follow up with leads and maintain professional relationships.</li><li>Support the registration and onboarding of new partners and clients.</li><li>Maintain accurate records of visits, contacts, meetings, follow-ups, and outcomes.</li><li>Provide feedback on market needs, customer responses, and potential business opportunities.</li><li>Support outreach campaigns and other sales and marketing activities as required.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Sales &amp; Marketing Consultant</b></p><p><b> Amman, Jordan | Consultancy | Field-based</b></p><p><b>Bareeq Al Ebikar is seeking an enthusiastic and motivated Sales &amp; Marketing Consultant</b> to support our business development activities in Amman.</p><p>This opportunity is suitable for a fresh graduate or early-career professional who enjoys meeting people, building relationships, and developing new business opportunities.</p><p><b>Responsibilities</b></p><ul><li>Visit businesses and organisations across Amman to introduce Bareeq Al Ebikar’s services.</li><li>Present and explain our offering clearly to potential partners and clients.</li><li>Identify relevant decision-makers and develop new business leads.</li><li>Conduct meetings and presentations with prospective partners and clients.</li><li>Follow up with leads and maintain professional relationships.</li><li>Support the registration and onboarding of new partners and clients.</li><li>Maintain accurate records of visits, contacts, meetings, follow-ups, and outcomes.</li><li>Provide feedback on market needs, customer responses, and potential business opportunities.</li><li>Support outreach campaigns and other sales and marketing activities as required.</li></ul><p><b>Requirements</b></p><ul><li>0–3 years of experience in sales, marketing, business development, customer service, or a related field.</li><li>Fresh graduates are encouraged to apply.</li><li>Excellent communication and interpersonal skills in Arabic.</li><li>English language skills are an advantage.</li><li>Confident, presentable, proactive, and comfortable meeting new people.</li><li>Willing to conduct regular field visits across Amman.</li><li>Good organizational and follow-up skills.</li><li>Have a driving license, and car is a must.</li><li>Comfortable using smartphones, email, spreadsheets, and social media.</li><li>Motivated to learn and contribute to a growing business.</li></ul><p><b>Consultancy Terms &amp; Benefits</b></p><ul><li>Consultancy-based engagement in Amman.</li><li>Flexible working hours based on agreed assignments, field visits, and deliverables.</li><li>Engagement of up to <b>15 service days per calendar month</b>.</li><li>Maximum monthly consultancy fee: <b>JOD 350</b>.</li><li>Transportation support: <b>JOD 100 per month</b>, subject to the agreed arrangement.</li><li>Health insurance provided after 3 months.</li><li>Consultancy fees are subject to applicable taxes and statutory withholding requirements under Jordanian law.</li><li>Social Security obligations, if applicable, will be handled in accordance with Jordanian law and the consultant’s legal status.</li></ul><p><br></p></div>

<p><b>Your role:</b><br>Technical Leadership &amp; Architecture<br>Lead the design and implementation of scalable, secure, and high-performance enterprise applications.<br>Define and contribute to system architecture, technical standards, and best practices.<br>Translate business and functional requirements into robust technical solutions.<br>Provide technical guidance and mentorship to junior and mid-level developers.<br>Backend &amp; API Development<br>Design, develop, and optimize backend services using PHP 8+ and Laravel.<br>Build and maintain RESTful APIs to support web, mobile, and third-party integrations.<br>Implement secure authentication and authorization mechanisms (JWT, OAuth2, Laravel Passport/Sanctum).<br>Optimize application performance using caching, queues, and Laravel advanced features.<br>Frontend &amp; Integration<br>Develop and integrate front-end components, preferably using Angular or similar modern frameworks.<br>Support integration with internal systems, third-party platforms, and enterprise services.<br>Collaborate with UI/UX teams to ensure consistent and user-friendly interfaces.<br>Database &amp; Performance<br>Design and maintain efficient database schemas.<br>Optimize complex SQL queries and ensure MySQL performance and reliability.<br>Support data integrity, backup strategies, and performance tuning.<br>Quality, Security &amp; Maintenance<br>Lead code reviews and enforce clean code, security, and enterprise development standards.<br>Refactor, modernize, and optimize legacy systems when required.<br>Ensure compliance with security best practices and enterprise policies.<br>Troubleshoot complex technical issues and support production incidents when needed.<br>DevOps &amp; Delivery<br>Works with DevOps on CI/CD pipelines, automated deployments, and release processes.<br>Support containerized environments (Docker) and modern deployment workflows.<br>Participate in environment planning (development, staging, production) and release readiness.<br>Documentation &amp; Communication<br>Produce and maintain technical documentation, system designs, and architecture diagrams.<br>Communicate technical concepts clearly to both technical and non-technical stakeholders.<br>Act as a technical bridge between development, business, and external teams</p><p><strong>Desired Candidate Profile</strong></p><p><b>Your Profile:</b><br>Bachelor s degree in Computer Science, Software Engineering, or a related discipline.<br>6 10+ years of proven experience in full stack development with strong emphasis on PHP and Laravel.<br>Demonstrated experience delivering and maintaining enterprise-scale applications.<br>Experience mentoring developers or leading technical initiatives.<br>Experience in insurance or financial systems is considered an advantage.<br>Expert-level proficiency in Laravel (Eloquent, Queues, Events, Service Container).<br>Strong command of PHP 7/8, MySQL, and SQL performance optimization.<br>Experience with Angular or other modern JavaScript frameworks.<br>Strong understanding of API design, security, and integration best practices.<br>Familiarity with Java backend technologies (e.g., Spring Boot) is a plus.<br>Experience with Git, CI/CD pipelines (preferably GitLab CI), and automated deployments.<br>Working knowledge of Linux environments and web servers (Nginx/Apache).<br>Experience with caching, message queues, and distributed system patterns.<br>Exposure to Docker and container-based environments.<br>Strong analytical, troubleshooting, and problem-solving skills.<br>Backend support for mobile applications (authentication, performance tuning, APIs).<br>Exposure to Docker or container-based environments is beneficial.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><strong><u>The Team You Will Join</u></strong><br> <br> <p><span>On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.</span></p><br><br> <br> <br><strong><u>The Opportunity</u></strong><br> <br> <p><span>The Metrics, Efficiency &amp; AI Enablement Lead is responsible for driving enterprise performance management, operational excellence, business intelligence, KPI governance, and AI-enabled transformation initiatives across MetLife Jordan. The role serves as a key enabler of data-driven decision making, ensuring that performance metrics, operational insights, governance frameworks, and continuous improvement initiatives support the achievement of business and New Frontier objectives.</span></p><br><br><p><span>This is an exciting opportunity to lead the evolution of how operational performance is measured, managed, and optimized while accelerating the adoption of analytics, automation, and AI across the organization. The successful candidate will work closely with senior leaders to identify opportunities, challenge existing ways of working, and translate data into measurable business outcomes that improve customer experience, efficiency, productivity, and growth.</span></p><br><br> <br> <br><strong><u>Key Responsibilities</u></strong><br> <br> <ul><li><span>Lead enterprise KPI governance, scorecard management, and performance reporting to support business decision-making and operational oversight.</span></li><li><span>Develop executive dashboards, analytics, and actionable insights while driving data quality and reporting standards across the organization.</span></li><li><span>Drive operational excellence, process improvement, automation, and AI enablement initiatives to improve productivity, efficiency, and customer outcomes.</span></li><li><span>Partner with business leaders to identify performance gaps, conduct root cause analyses, and implement sustainable corrective actions.</span></li><li><span>Manage transformation benefit realization, governance activities, and continuous improvement programs to support New Frontier strategic priorities.</span></li></ul><br> <br> <br><strong><u>Required Qualifications</u></strong><br> <br> <ul> <li><span>Bachelor's degree in Industrial Engineering, Business Analytics, Data Science, Information Systems, Statistics, Computer Science, Business Administration, or a related field.</span></li> <li><span>Minimum 5 years of experience in business intelligence, operational excellence, analytics, performance management, process improvement, or transformation roles.</span></li> <li><span>Advanced proficiency in Power BI, Microsoft Excel, data visualization, and business analytics tools with the ability to translate complex data into actionable business insights.</span></li> <li><span>Demonstrated experience leading cross-functional initiatives, influencing stakeholders, and driving measurable business improvements.</span></li> <li><span>Practical experience using AI-powered tools (e.g., Microsoft Copilot or similar AI solutions) to improve productivity, analytics, reporting, or business processes.</span></li> </ul> <br> <br> <br><strong><u>Preferred Qualifications</u></strong><br> <br> <ul><li><span>Experience within the insurance, financial services, consulting, or shared services sectors.</span></li><li><span>Lean Six Sigma Green Belt/Black Belt certification or formal continuous improvement training.</span></li><li><span>Experience in Power Platform, Power Automate, robotic process automation (RPA), or low-code development.</span></li><li><span>Experience establishing KPI governance frameworks, data governance practices, and benefits realization methodologies.</span></li><li><span>Advanced knowledge of AI, automation, predictive analytics, or digital transformation initiatives.</span></li></ul><br> <br><br> </div>

<p><h4>About us</h4> <p>Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p> <p>With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through assurance, tax and advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.</p> <h4>Line of service overview</h4> <p>Our Middle East Assurance practice includes over 2,300 people based in 12 countries across the region and is part of PwC’s global network that is operating worldwide. PwC Middle East’s Assurance practice combines the right mix of human-led and tech powered solutions to provide our clients with quality audits and other risk services that create confidence and impact in our region and across society.</p> <h4>Business unit overview</h4> <p>Middle East Assurance Center of Excellence is the PwC ME’s assurance alternative delivery setup. Since launching in 2013, the delivery center has been providing a broad range of services to the Assurance business enabling growth and value creation by driving new ways of working to deliver quality and operational efficiency.</p> <p>Our center of excellence was established to help the business meet unique resource and service delivery needs, become more competitive in the market and to enhance our value proposition - to our clients and our people.</p> <h4>How you’ll contribute</h4> <p>As an External Audit Remote Team Member Senior Associate at our Assurance alternative delivery center, you will provide virtual client engagement assistance for our key clients across the region, gaining wide exposure to the GCC market and contributing in delivering the best service to our clients.</p> <p>You’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Your responsibilities include but are not limited to:</p> <ul> <li>Using your analytical skills to analyse the client's financial statements and ensure they adhere to financial regulations.</li> <li>Examining financial and accounting records, other documents, and tangible items such as inventory, or plant and equipment.</li> <li>Asking a range of questions – from formal written questions to informal oral questions – to a range of individuals at our client organizations.</li> <li>Testing the client organization's internal controls and processes.</li> <li>Building trust and credibility with the clients by understanding their expectations and delivering high quality services.</li> <li>Taking accountability for researching and understanding key facts on the client’s industry information before the engagement begins.</li> <li>Communicating with the Manager and/or Partner in a timely manner with respect to engagement progress – risks, issues, variances from plan in terms of time, budget, etc.</li> <li>Taking full ownership of external file completion.</li> <li>Analyzing engagement economics of self and field staff and explaining variances from the budgets.</li> <li>Reviewing the work of the associate levels and providing them on-job training, coaching and timely constructive feedback to help them grow in their career.</li> <li>Ensuring you are adhering to compliance with the risk, quality and independence matters.</li> <li>Having an understanding in business development activities to help identify and research opportunities on new or existing clients along with building and maintaining strong relationships with clients.</li> <li>Engaging and dealing effectively with diverse teams from the planning through the completion phase of the audit as well as closely following up on the progress of the requested tasks to ensure meeting the timeline and the firm’s internal KPIs.</li> <li>Taking part in the digital initiatives and upskilling areas which aligns most with your team’s business needs.</li> <li>Perform other procedures as necessary to support issuance of the assurance deliverables.</li> </ul> <h4>What you’ll bring</h4> <p>You are ambitious and you utilize opportunities to grow and develop. In addition, you recognise yourself in the following characteristics:</p> <ul> <li>A bachelor's degree in accounting, finance or any other related academic major.</li> <li>Completed or pursuing a professional qualification, such as ACCA, CA, ACA, CPA (preferably).</li> <li>Progressive experience at the Senior Associate level working with a range of external audit clients in a Big 4 professional services firm.</li> <li>Experience in auditing banking or insurance clients is considered an asset.</li> <li>Excellent communication, presentation, and interpersonal skills that allow you to thrive in a team environment.</li> <li>Bilingual proficiency in Arabic and English (oral and written) is a plus.</li> <li>Business development and client relationship building skills.</li> <li>Willingness to challenge the ‘norms’ and to create a cohesive and effective working team.</li> <li>Excellent project management skills.</li> <li>Experience in applying the international standards on auditing (ISAs) on the external audit of financial services with excellent IFRS knowledge relevant to the FS practice (such as IFRS 9, 17) and financial services regulations.</li> <li>Knowledge in any audit technologies, and experience using data analytics tools is a plus.</li> <li>Commitment to valuing differences and working alongside diverse people and perspectives.</li> <li>Thorough technical skills and experience regarding applicable accounting reporting and auditing standards, with demonstrated exceptional performance.</li> <li>Experience in the design of engagement procedures based on risk and materiality.</li> <li>Previous experience in coaching and leading engagement teams.</li> <li>Strong technical knowledge and having the ability to research issues, present alternatives and conclusions to client or Manager.</li> </ul> <h4>How you’ll make a difference</h4> <p>At PwC Middle East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.</p> <h4>Why you’ll love working at PwC</h4> <p>At PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Org. Setting and Reporting<br>UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA’s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. • Supervisor: The incumbent of this post is responsible to the Senior Fleet Management Officer or the designated officer. S/he will oversee efficient transport operations are provided in support to the Field Office operations. • Supervisees: Manages a large team of general support staff.<br> Responsibilities<br>• Plans, controls and coordinates the allocation, operating schedule and other use of Agency vehicles and drivers in a cost effective and rational manner; • Monitors and executes ERP and agency fleet management systems (Feetwave, Fleetlog) to ensure efficient and up to date record keeping and efficient use of the Fleet is maintained; • Ensures the care, custody, cleanliness, safety and effective utilization of Agency vehicles and fuel is maintained. Enforces vehicle movement discipline, undertakes spot checks to ensure compliance with the agency standards instructions, damage reporting, and safety breaches have been correctly reported and investigated; Prepares investigation reports, manages losses, mishandling and damages involving Agency vehicles as well as dealing with insurance agents and prepares survey reports as and when required; • Prepares and maintains accurate records in relation to drivers’ responsibility, travel subsistence and other allowances. Administers the issue of transport permits for home/office home transport in coordination with other departments as necessary. Ensures all charges for home/office/private transport are accounted for and coordinates with Finance to recover charges from Staff Members as necessary; • Plans and obtains vehicles licensing, and ensures that all Agency drivers are licensed to drive assigned vehicles. Manages and supervises the armored vehicles transportation programs in coordination with Safety and Security Section and ensures safety measures are applied by both drivers and passengers; • Utilizes the budget transaction within ERP to assist the Fleet Management Officer in preparing the annual budget for the vehicle control operations; • Oversees the surveying and disposal of the old fleet in line with the property management manual; • Performs other duties as may be assigned by the supervisor.<br> Competencies<br>UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default • Analyzing • Planning and Organizing • Coping with Pressure and Setbacks • Learning and Researching<br> Education<br>• A university degree from an accredited educational institution in transportation management, business administration, public administration, commerce or other related field.<br> Job - Specific Qualification<br>Not available.<br> Work Experience<br>Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A “yes” answer doesn’t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. • You are required to have a minimum of three years of relevant experience in logistics, vehicle and transport management related function. • Experience in managing vehicle insurances, overseeing and scheduling vehicle inspections is required. • Experience in vehicle registration and disposal/ write off processes and procedures including obtaining approvals with relevant authorities is required. • Are you currently residing in Duty Station. It is required that you specify your current location.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIIUN Level IIIUN Level IIIUN Level III<br><b>Arabic</b>UN Level IIIUN Level IIIUN Level IIIUN Level III<br> <br> Assessment<br>During the assessment, the applications will be given preference based on the following desirable qualifications: • Experience in working with the UN rules and regulations; • Experience in overseeing regular vehicle maintenance and servicing to minimize downtime; • Experience in maintaining vehicle information and inspection records; • Experience in using transport management specific software or database applications. • Good knowledge of local traffic rules and regulations; • Possession of a valid local driving license; • Possession of CILT Certificate. • Provided very good understanding of the context of Palestine refugees and UNRWA operations. The shortlisted candidates will be afterward evaluated based on: • Technical Test • Competency-based Interview Candidates who meet the post requirements and the required language level will be considered for the ongoing competitive process. To ensure alignment with the UN language levels, please refer to the guidance below: Level 1: Basic knowledge of English. Level 2: Good to very good command of English. Level 3: Excellent English language skills. Level 4: Expert level or native proficiency.<br> Special Notice<br>Providing incorrect, incomplete or misleading information on an application form will result in the immediate disqualification of the candidate. UNRWA has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNRWA, including sexual exploitation and abuse (SEA), sexual harassment, racism/racial discrimination and other forms of conduct, including but not limited to discrimination, abuse of authority and harassment. To uphold these standards, background checks are conducted for all recommended candidates and those placed on a roster to help ensure that individuals with a history of such conduct are not hired. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s), employment history, ClearCheck and INTERPOL, as well as certification of non-conviction, where available. Selected candidates may be required to provide additional information to conduct a background check. By applying for a position with UNRWA, candidates acknowledge and consent to these verification processes. Contract Type: Fixed Term Appointment for 1 year; 1 year probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance, and continuing need. Grade and Salary: Grade 13 Monthly basic salary JD 843.500 fils. The salary may be subject to a reduced work schedule. Other benefits: Other benefits include monthly Provident Fund contribution (15.4% of basic salary paid by the Agency), compulsory medical insurance, 30 days of annual leave, and dependency allowance (if applicable). Additional benefits: - 2 days of sick leave for each completed month of service. - 14 weeks of Maternity Leave. - 2 weeks paternity leave. Department/Office: UNRWA - Administration &amp; Support Services - Jordan Duty Station: Amman - Jordan Other Information: • The incumbent may be required to work beyond normal duty hours. Equivalency: Equivalency may apply for this post. • Candidates with a combination of additional relevant academic qualifications and/or additional years of progressive work experience may also be considered on equivalency. NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. General Information: • This vacancy notice is open to internal and external candidates. Only candidates residing in Jordan, and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply. • The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in Jordan, and without a valid work permit, the appointment may be rescinded. • Since the Vacancy is an Area Staff post, the Agency will not provide coverage for relocation costs. • Preference will be given to registered Palestine refugees and candidates assisting the Agency to meet its commitment to gender parity. UNRWA welcomes applications from qualified candidates with disabilities. • To ensure efficiency and timeliness of the recruitment process, if a large number of applicants pass the test, the Agency may decide to invite to the interview only the candidates with the top scores to ensure a manageable number of candidates to proceed to the personal interview stage. • UNRWA is committed to achieving gender balance in its workforce. Qualified and experienced female candidates are strongly encouraged to apply. • A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post. In the case of multiple or recurring posts, that a roster will be created from which the candidates will be selected for appointment; • Only applications that have been fully completed in UNRWA's online e-recruitment system inspira will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Please make sure that your application is filled in properly, correctly, and completely; any missing or incomplete information may lead to the rejection of the application by the system. Applicants applying to positions for Grades 12 to 20 or LDC Bands E to H must submit a cover letter/motivational statement in order to be considered. Additionally, providing incorrect or misleading information on an application will result in the immediate disqualification of a candidate. • Applicants will be disqualified when it becomes apparent that he or she provided incorrect, incomplete or misleading information on his or her personal history profile or during the recruitment process. If the applicant is also a staff member, the provision of incorrect, incomplete or misleading information in the personal history profile may also amount to misconduct. The Agency may indefinitely refuse to accept applications from an applicant who has previously provided incorrect, incomplete or misleading information on his or her personal history profile or during a recruitment process or committed plagiarism. • For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under "Category" RLG, scroll down to see all categories, then select their local grade. • Please find below the link to a video that guides applicants on how to apply to Job Openings: https://drive.google.com/file/d/1MH-IYA6Y8kxA1fgao5qyTV8VwNajgx4u/view?usp=sharing • Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered. • The Agency may disqualify applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated whilst misconduct processes were pending. • The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework. • UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers about staff members who have been separated for misconduct, or who have separated while an investigation and/or disciplinary process for misconduct was underway; and those individuals may be prohibited from employment with the United Nations. • UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. For more details on UNRWA, please visit: https://www.unrwa.org • Applications from UNRWA staff member who had been demoted with deferred eligibility for promotion will not be considered. • Applications from Staff members who were recipients under the Early Voluntary Retirement or Exceptional Voluntary Separation Schemes will not be considered. • Applications from Internal candidates serving for less than one year in their current post will not be considered. • The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description or to change the contract Modality. • A candidate is not eligible for consideration if he or she was short-listed and found not suitable for the same post within the previous 12 months unless the post description has since been altered by 30% or more, as determined by ODCS. • UNRWA reserves the right to proceed only with internal candidates or proceed with the candidates of an under-represented gender for any vacancy announcement when it determines that the short-list for a single post at any grade level is excessively long.<br> United Nations Considerations<br>Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups. At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS RELIEF AND WORKS AGENCY FOR PALESTINE REFUGEES IN THE NEAR EAST (UNRWA) DOES NOT CHARGE A FEE OR REQUEST MONEY FROM CANDIDATES AT ANY STAGE OF THE RECRUITMENT AND ONBOARDING PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING, ONBOARDING). UNRWA DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Org. Setting and Reporting<br>The UN Secretary-General launched on 1 January 2019 a bold and new global reform which repositioned the UN Development System to deliver more effectively and efficiently the achievement of the 2030 Agenda and the Sustainable Development Goals. As part of this reform, UN Resident Coordinator Offices (UN RCO), under the leadership of an empowered and independent UN Resident Coordinator, support countries in the achievement of their development priorities and the attainment of the SDGs. The position is located in the United Nations Resident Coordination Office (RCO) in Amman, Jordan. Under the direct supervision of the Head of Office and guidance of the RC and in full confidentiality, the Executive Assistant ensures effective and efficient functioning of the RC Front-Office, overall management of the RC's schedule and logistical requirements, maintenance of protocol procedures, management of information flow, and follow-up on deadlines and commitments made.<br> Responsibilities<br>Within delegated authority, the Executive Assistant will be responsible for the following duties: 1. ENSURE EFFECTIVE AND EFFICIENT FUNCTIONING OF THE RC FRONT OFFICE: • Maintain the Resident Coordinator’s calendar and representation schedule, arrange appointments and meetings of the RC, coordinates logistical and protocol arrangements for official functions, liaises with diplomatic missions, government counterparts and UN entities; ensure compliance with UN and host country protocol requirements, and act as an interpreter and/or take minutes of meetings when required. • Coordinate high-quality briefing materials for the RC for appointments, meetings, events, and missions and ensure that all correspondence and documents submitted to the RC are according to UN norms and standards, including directives. Coordinate comments on behalf of RC for signature and action/follow-up when required. • Draft key correspondence, including notes to files, minutes of meetings and Note Verbales, and provide translation for official correspondence. • Manage RC travel and missions, prepare travel requests, ensure flight bookings and provision of logistics information, and follow up on trip reports and travel claims. • Maintain contact lists of high-level partners, UN Agencies, and Diplomatic Corps. • Assist in organizing official events: travel (booking flights, request for security clearance, arrangements at airport, etc.) for local and high-level visitors as required. • In collaboration with the RCO team, prepare and maintain checklists and templates for relevant processes (high-level visits, meetings preparation, etc). • Provide all similar services and support to RC. 2. PROVIDE ADMINISTRATIVE AND COMMUNICATIONS SUPPORT TO THE OFFICE: • Maintain the filing system (in Microsoft Teams/SharePoint), ensuring the safekeeping of confidential materials. Use of automated filing system. • Screen RC incoming calls and correspondence. • Support the organization and communication of various coordination meetings, including UNCT meetings. • Participate in the organization of official UN Days, public events, joint UN events and provide secretariat and administrative support to the UNCT. • Follow up on deadlines, commitments made, actions taken and coordination of collection and submission of the reports to RC. • Support the Head of Office on engagement with external partners, preparation of and follow-up on events/high-level missions/official engagements and management of administrative processes. • Assists with visualizations and updating information material such as web pages or brochures. 3. GENERAL ADMINISTRATION: • Act as an alternate to the RCO Administrative Assistant when required to support RCO in day-to-day administrative tasks as required, including contract administration, office time management, budget and finance, and human resource management. • Coordinate the activities of the RC driver. • Provide support to the RC in matters such as documentation, visas, travel arrangements, house and school search, etc. • Provide support to the office on protocol matters and liaise with related departments in UN entities and in the Government • Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. • Ensures that requirements and background information used for data analysis are documented. • Performs other relevant duties as assigned.<br> Competencies<br>PROFESSIONALISM: Ability to apply sustainable development theories, concepts and approaches. Ability to conduct independent research and analysis on sustainable development topics, determine suitability, validity and accuracy of data provided by different sources. Shows skill in developing sources for data collection. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.<br> Education<br>Completion of a High school diploma or equivalent is required. Bachelor's or Advanced University Degree in Business Administration, Office Management, Communication or related fields would be an advantage.<br> Job - Specific Qualification<br>Not available.<br> Work Experience<br>A minimum of seven (7) years of experience in executive assistance, administrative support or front office functions at senior management level is required. The minimum years of relevant experience is reduced by two (2) years for candidates who possess a first level University degree. Demonstrated experience in supporting senior officials or executive offices, including protocol arrangements is required. Demonstrated experience in organizing meetings, missions and high-level events, including coordination with internal and external stakeholders is required. Work experience with the United Nations, international organization, diplomatic mission or government institution is desirable. One(1) year or more of experience in data analytics or related area is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English <b>and</b> Arabic are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIUN Level IIUN Level IIUN Level II<br><b>Arabic</b>UN Level IIUN Level IIUN Level IIUN Level II<br> <br> Assessment<br>Evaluation of qualified candidates for this position may include a substantive assessment, such as a written test, which will be followed by a competency-based interview by phone/Teleconference (MS Teams) or in-person where possible.<br> Special Notice<br>This is a Temporary Job Opening. Appointment against this position is for a duration of Three Hundred and Sixty-Four (364) days, a limited duration and does not carry any expectancy, legal or otherwise, of renewal. This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Internal Applicants: When completing the form, ensure ALL fields, ALL professional experience and contact information are completed and up to date. This information is the basis for the hiring manager to assess your eligibility and suitability for the position and to contact you. Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening. Online applications will be acknowledged where an email address has been provided. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please resubmit the application, if necessary. ease resubmit the application, if necessary. If the problem persists, please seek technical assistance through the Inspira "Need Help?" link.<br> United Nations Considerations<br>According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Title <br>Operations Manager<br><br>Job Scope <br></span><p>The Operations Manager is accountable for fulfilling a smooth ordering and delivery process for strategic partners through the optimization of shipments and logistics activities. S/He handles RMA processes and procedures and submits insurance claims in a timely and efficient manner.</p><br><br><br>Main Duties and Responsibilities <br><p><strong>Operations &amp; Order Management</strong></p><br> <ul> <li>Oversee and coordinate daily order processing activities with vendors and business units across all product lines.</li> <li>Manage the end-to-end sales order cycle, ensuring timely processing, fulfillment, and delivery.</li> <li>Handle customer and partner inquiries related to order processing, shipments, and license delivery requirements.</li> <li>Administer and manage vendor portals, ensuring data accuracy and operational compliance.</li> <li>Lead and supervise Operations teams across Jordan and Iraq, ensuring efficient execution of daily activities.</li> <li>Monitor shipment progress and delivery performance to ensure compliance with agreed lead times.</li> <li>Manage customer communications related to contract renewals, invoice submissions, and operational requirements.</li> <li>Build and maintain strong relationships with vendor representatives to facilitate smooth procurement activities.</li> <li>Support the onboarding of new distributors and provide operational guidance throughout the setup process.</li> <li>Conduct compliance reviews of customers and orders while coordinating with internal Audit and Compliance teams.</li> <li>Ensure distributors maintain up-to-date export compliance documentation and regulatory requirements.</li> <li>Collaborate with Finance teams on credit management, credit holds, goods-in-transit monitoring, and cost allocation processes.</li> <li>Manage warehouse operations and coordinate product deliveries and collections across multiple locations.</li> <li>Review project cost sheets, purchase orders (POs), and Bills of Quantities (BOQs) within project management processes.</li> <li>Process project bookings in the ERP system and oversee issuance of invoices and delivery notes.Monitor inventory-related provisions, including stock, work-in-progress (WIP), and advance billing provisions.</li> <li>Lead stakeholder communications and negotiations with vendors, distributors, service providers, and external partners.</li> </ul> <p><strong>Logistics Management</strong></p><br> <ul> <li>Select and manage logistics service providers, negotiate transportation contracts, and secure competitive freight rates.</li> <li>Evaluate and implement optimal shipping routes and transportation solutions to ensure efficient delivery operations.</li> <li>Manage the complete logistics cycle, including inbound and outbound shipments, while maintaining high service levels and customer satisfaction.</li> <li>Coordinate and monitor outbound shipments, ensuring timely clearance and delivery through close collaboration with forwarding and clearing agents.</li> <li>Track shipments proactively and provide regular status updates to internal and external stakeholders.</li> <li>Collaborate closely with Sales and Warehouse teams to ensure seamless order fulfillment and shipment execution.Liaise with customs authorities and clearing agents to maximize operational efficiency, quality, and compliance.</li> <li>Review and validate export documentation, customs requirements, and ownership transfer documents.Oversee inventory storage and stock movement through effective coordination with warehouse operations.</li> <li>Conduct monthly inventory audits and ensure inventory accuracy.</li> <li>Ensure adherence to warehouse health, safety, security, and hygiene standards.Work with shipping and customs service providers to optimize costs related to freight, customs clearance, and final delivery.</li> <li>Lead communications and commercial negotiations with logistics partners and external service providers.&nbsp;</li> </ul> <br><br>Position Requirements <br><ul> <li>Lead cross-functional teams across multiple countries.Drive operational efficiency, service quality, and process improvements.</li> <li>Ensure compliance with company policies, vendor requirements, and regional regulations.</li> <li>Support business growth through effective supply chain, logistics, and operational management.&nbsp;</li> </ul> <br><br>Education <br><p>Bachelor’s degree in Business Administration, Supply Chain Management or any other related field</p><br><br><br>Experience <br><p>At least 7 years of relevant experience.</p><br> <p>#LI-SK</p><br><br><br><br> </div>

<p>MedNet Jordan is one of the leading managed care service organizations that caters to healthcare needs. We are currently seeking to hire a <strong>Senior Network Officer</strong> (on <strong>Hybrid working modules</strong> basis) with the following tasks and responsibilities:<br> </p> <p> <span> </span>Expansion of the network access modules (Geographically, Service / Specialty mix, Innovation in network access).</p> <p> <span> </span>Train the health care service provider s staff on product s offerings to ensure the effective achievement of defined managed health care objectives and optimal customer satisfaction.</p> <p> <span> </span>Communicating the network access modules to the clients (Internal and external) in an understandable and structured manner.</p> <p> <span> </span> <span>Maintaining and reviewing </span> <span>internal and</span> <span> on-going benchmarks of MedNet s </span> <span>medical </span> <span>network.</span> </p> <p> <span> </span> <span>Maintaining MedNet s network competitiveness by expanding the network access locally as required by business needs.</span> </p> <p> <span> </span> <span>Conducting provider credentialing</span> <span> a</span> <span>nd new provider tariff negotiations. Lead the identification, selection, evaluation, negotiation, contracting and re - contracting process of health care service providers within the established corporate guidelines to ensure that all services are provided cost efficiently in accord to defined quality standards and procedures ensuring optimum protection for business interest.</span> </p> <p> <span> </span> <span>Handling provider requests for tariff revisions to ensure a continued and sustained competitive edge to MedNet.</span> </p> <p> <span> </span> <span>Study and prepare the needed requirement to evaluate provider s reconciliation requests. </span> </p> <p> <span> </span> <span>Conduct trainings and orientation programs to health care service provider in an efficient manner and as per need.</span> </p> <p> <span> </span> <span>Establish and maintain excellent relationship with health care service providers.</span> </p> <p> <span> </span> <span>Manage all health care service provider requests.</span> </p> <p> <span> </span> <span>Ensuring information related to the provider network is accessible to end-users.</span> </p> <p> <span> </span> <span>Deliver training to new staff members in order to improve their knowledge and ensure their professional development.</span> </p> <p> <span> </span> <span>Support the manager in reviewing and evaluation of provider performance against benchmarks/ established performance standards and ensure timely development of performance reports in order to keep the decision makers informed about network performance while recommending areas of improvement to enhance service levels.</span> </p> <p> <span> </span> <span>Ensure functional relationship between internal departments and the network team and high level of communication and efficient &amp; timely transfer of information takes place during operations.</span> </p> <p> <span> </span> <span>Assist in identify opportunities for continuous improvement of the network development, operations management, systems, processes, and practices.</span> </p> <p> <span> </span> <span>Follow and implement all Network s department policies and procedures to ensure that all relevant procedural requirements are fulfilled while delivering a quality, cost-effective service.</span> </p> <p> <span> </span> <span>Support the network manager in the maintenance of monthly statistical reports to facilitate benchmarking and the performance management of network operations for management decision making</span> </p> <p> <span> </span> <span>Liaison with all operational departments on health care service provider s queries.</span> </p> <p> </p> <p> </p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Your Profile</strong> </p> <p> <span>- BA in Nursing, Pharmacy, General Medicine, or any related field.</span> </p> <p> <span>- From 4-7 years of experience in working in TPA/Medical Insurance sector.</span> </p> <p> <span>- Very good Knowledge of medical terminology.</span> </p> <p> <span>- Good knowledge in local healthcare services system is a plus.</span> </p> <p> <span>- Good knowledge and experience in Coding is a plus.</span> </p> <p> <span>- Good interpersonal and negotiation skills.</span> </p> <p> <span>- Excellent written and verbal communication skills.</span> </p> <p> <span>- Strong planning and organizational skills.</span> </p> <p> <span>- Analytical and problem solving skills.</span> </p> <p> <span>- Ability to handle stress.</span> </p> <p> <span>- Computer literacy (MS Office, Excel, PowerPoint)</span> </p> <p> <span>- Jordanian Driving license &amp; have a car.</span> </p> <p> <span>- </span> <span>Willingness to travel extensively locally and internationally.</span> </p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Do you want to make a difference in people's lives?&nbsp;</strong></p><br><p><span>We are looking for a </span><strong>Customer Service Representative </strong><span>(</span><strong>English Speaker</strong><span>) to join our growing team!&nbsp;</span></p><br><p><strong>Who we are:</strong></p><br><p><strong>WUDUH </strong><span>is the Jordanian operations hub servicing a U.S.-based company specializing in financial settlement solutions. At the heart of our work, we help people manage and navigate their financial future with confidence. </span></p><br><p><span>Beyond our work, we are passionate about nurturing talent and promoting a culture of innovation, creativity, and endless possibilities. If you are looking for a place to develop your skills and make a real impact, </span><strong>WUDUH </strong><span>is where you can grow and succeed.&nbsp;</span></p><br><p><strong>Job Objectives:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong></p><br><p><span>The Customer Service Representative (CSR) is responsible for delivering exceptional support to clients by addressing inquiries, resolving service-related issues, and guiding customers through WUDUH's financial programs. Operating within a fast-paced call center environment, the CSR ensures that each interaction is handled with clarity, empathy, and professionalism while maintaining compliance with company standards.</span></p><br><p><strong>What you'll be doing:</strong></p><br><p><strong>Customer Interaction</strong></p><br><ul> <li><span>Handle incoming customer inquiries, feedback, and requests through various channels such as phone calls, and emails.</span></li> <li><span>Proactively reach out to customers for follow-ups, updates, or issue resolutions.</span></li> </ul><p><strong>Issue Resolution</strong></p><br><ul> <li><span>Assist customers in resolving program or service-related issues, providing accurate information and solutions.</span></li> <li><span>Escalate complex issues to higher-level support or management as needed, ensuring timely resolution.</span></li> </ul><p><strong>Product/Service Knowledge</strong></p><br><ul><li><span>Stay updated on program/service updates to provide informed assistance by timely completion of self-directed learning modules and active engagement in team huddles and meetings.</span></li></ul><p><strong>Communication</strong></p><br><ul> <li><span>Communicate with customers in a clear, concise, and professional manner, ensuring understanding and satisfaction.</span></li> <li><span>Practice active listening to fully understand customer needs and concerns.</span></li> <li><span>Demonstrate empathy and understanding towards customers, especially when dealing with complaints or challenging situations.</span></li> <li><span>Exercise patience when interacting with customers to ensure a positive experience.</span></li> </ul><p><strong>Customer Education</strong></p><br><ul> <li><span>Educate customers about program features, usage, policies, and procedures.</span></li> <li><span>Guide customers on utilizing self-service options and online resources.</span></li> </ul><p><strong>Compliance</strong></p><br><ul> <li><span>Ensure compliance with company policies, procedures, and service standards.</span></li> <li><span>Manage time effectively by maintaining commitment to published schedules and ensuring timely responses and resolutions to customer inquiries.</span></li> <li><span>Prioritize tasks based on urgency and importance.</span></li> </ul><p><strong>Qualifications:</strong></p><br><p><span>• Diploma in Business Administration, Communications, or a related field</span></p><br><p><span>• Bachelor’s degree is a plus “Students are also encouraged to apply”</span></p><br><p><strong>Years of Experience:</strong></p><br><p><span>Less than a year of experience “a high-volume call center environment preferred”</span></p><br><p><span>Fresh graduates and students are also encouraged to apply.</span></p><br><p><strong>Competencies / Behavioral Requirements:</strong></p><br><p><span>• Strong problem-solving skills with the ability to de-escalate tense situations.</span></p><br><p><span>• High attention to detail and reliable in follow-up.</span></p><br><p><span>• Self-motivated with a strong sense of initiative and independence.</span></p><br><p><span>• Able to work in a dynamic, fast-paced team environment.</span></p><br><p><strong>Technical Requirements:</strong></p><br><p><span>• Basic understanding of CRM systems and call center tools.</span></p><br><p><span>• Ability to navigate and update client records with accuracy and efficiency.</span></p><br><p><span>• Fluent English speaker (verbal and written).</span></p><br><p><strong>What we offer:</strong></p><br><ul> <li><span>Comprehensive health insurance&nbsp;</span></li> <li><span>Competitive compensation package&nbsp;</span></li> <li><span>Prime central location&nbsp;</span></li> <li><span>Discounts on food, beverages, and wellness services&nbsp;</span></li> <li><span>Continuous learning and development opportunities&nbsp;</span></li> <li><span>A dynamic, inclusive, and supportive work environment&nbsp;</span></li> <li><span>A workplace led by Gen Z and Millennials&nbsp;</span></li> </ul><p><strong>Employment type:</strong></p><br><ul> <li><span>Full-time&nbsp;</span></li> <li><span>On-site&nbsp;</span></li> </ul><p><strong>Working days:</strong></p><br><ul> <li><span>Monday to Friday: Night Shift&nbsp;</span></li> <li><span>6th day: Based on need, managed fairly based on priorities and urgency&nbsp;</span></li> </ul><p><strong>Ready to make your mark?</strong></p><br><p><span>Apply now for a career that merges your talents with innovation. At </span><strong>WUDUH</strong><span>, your journey to a fulfilling career is just a click away!&nbsp;</span></p><br><p><span>Learn more at </span><strong><em>wuduh.zenats.com</em></strong></p><br><p><strong>Students and fresh graduates are encouraged to apply. </strong></p><br><p><strong>Stay connected</strong></p><br><p><em>We invite you to follow us on our social media platforms to stay updated on the latest news, events, and career opportunities at </em><strong><em>WUDUH</em></strong><em>.&nbsp;</em></p><br><p><em>You can find us on:&nbsp;</em></p><br><ul> <li> <em>LinkedIn</em> </li> <li> <em>Instagram</em> </li> </ul><p><em>Wuduh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees — regardless of gender, race, religion, or disability.</em></p><br> <br> </div>

<p><h4>Description</h4> <p>Syarah is on a mission to change how people buy their cars in Saudi and the Middle East. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing, insurance, shipping and many more. Our goal is to turn car buying into an experience of delight, comfort and peace of mind.</p> <p>We are on the lookout for ambitious, competitive, growth-minded professionals to help us continue to harness technology to delight our customers and achieve our ambitious growth objectives in the auto sector.</p> <p>All Syarah employees are expected to work in accordance with Syarah core values: Tolerance, Transparency, Respect, Integrity and Positivity.</p> <h4>Responsibilities:</h4> <ul> <li>Working closely with engineering, product and other business teams to communicate problem impacts and to understand business requirements.</li> <li>Strong knowledge of software testing principles and techniques, verification and validation techniques, and defect management.</li> <li>Defining the scope of testing within the context of each release/delivery.</li> <li>Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues.</li> <li>Maintain and run automation scripts for new functionality and regression testing.</li> <li>Write and implement automation scripts for API, Mobile, and Web.</li> </ul> <h4>Requirements</h4> <ul> <li>Good knowledge of software QA methodologies, tools and processes.</li> <li>Identify, troubleshoot, and document issues thoroughly during bugs tracking.</li> <li>Excellent analytical, logical and problem-solving skills.</li> <li>Conduct all types of testing [Smoke Test, Ad-hoc test, System test, Integration test, etc.].</li> <li>Good experience in APIs testing using tools such as Postman, Soap UI, Katalon.</li> <li>Familiar with SQL queries.</li> <li>Good experience in test frameworks such as Selenium or Appium.</li> <li>Good experience developing automated UI and API tests.</li> <li>Experience with web testing elements such as HTML, CSS, XPath, etc.</li> <li>Ability to work in a fast-paced environment where team collaboration and personal pride in quality of work are highly valued.</li> </ul> <h4>Education and Experience:</h4> <ul> <li>BS/MS degree in Computer Science, Engineering or a related subject.</li> <li>3+ years of progressive professional experience in Quality Control and Testing.</li> <li>2+ years of experience writing automated tests, including integration, API, Mobile, Web and Performance.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Mission and objectives</p><p>UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfil their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling. UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package. </p><p><br></p><p>At the core of UNICEF’s universal mandate is our commitment to protect and uphold the rights enshrined in the Convention on the Rights of the Child (CRC) for all children – without discrimination and without leaving any child behind. The rights enshrined in the CRC apply equally to all children in a country, including children who are non-nationals or stateless, refugee and international migrant children. There is growing evidence that investing in the health, education, social protection, and protection of a society’s most disadvantaged residents — addressing inequity — not only will give all children the opportunity to fulfil their potential, but also will lead to sustained growth and stability of countries. A dedicated focus on children on the move is critical to meet the SDGs commitment to leave no one behind. UNICEF’s Strategic Plan (2026-2029) reflects children on the move across Goal Areas and as an important cross-cutting priority, supporting global commitments such as the Global Compact for Safe, Orderly and Regular Migration and Global Compact on Refugees. The Strategic Plan commits UNICEF to a renewed focus on inclusion of children on the move into education, child protection and social protection systems to tackle root causes for forced displacement or unsafe migration, discrimination and exclusion.</p><p>Context</p><p>The Education Centre of Excellence is advancing its knowledge and evidence base on Children on the Move, refugee inclusion, learning continuity, alternative pathways, and evidence-informed programming as part of its work supported by the PROSPECTS Partnership.</p><p>Thus, the purpose of this assignment is to support the UNICEF Global Program Division (GPD) Education Centre of Excellence (CoE) in strengthening knowledge management, evidence generation, and learning on the inclusion of refugee, displaced, and migrant children and adolescents in education systems, with a particular focus on learning continuity, access, progression, and educational inclusion. The post includes linkages with focused attention on countries that are part of the PROSPECTS Partnership (Egypt, Iraq, Lebanon, Jordan, Sudan, Ethiopia, Kenya and Uganda) and coordination with youth engagement components of PROSPECTS, such as MENA Youth Advisory Group / Network and the PROSPECTS4Youth Initiative.</p><p><br></p><p>The Youth on the Move UNV programme was designed by UNICEF in collaboration with UNV to provide refugee, displaced and migrant youth between the ages of 20-32, who face learning to earning barriers, with a paid 16-months volunteer opportunity.</p><p><br></p><p>Eligibility criteria include:</p><p>• Young people aged 20-32</p><p>• Refugees, asylum seekers, Internally Displaced Persons (IDPs) and migrants</p><p>• In their motivation statement, applicants can demonstrate they face learning to earning barriers</p><p>• Female candidates are strongly encouraged to apply</p><p>• Hosting offices are encouraged to ensure application processes are accessible to youth on the move with disabilities</p><p><br></p><p><br></p><p>Additional Information:</p><p>The UN Associate Volunteers in Jordan are entitled to:</p><p>• Monthly Volunteer Living Allowance (VLA) at the amount of JOD 916.04;</p><p>• Annual and learning leaves;</p><p>• Free Medical and life insurance;</p><p>• Free access to different learning platforms.</p><p><br></p><p>Task description</p><p>Under the direct supervision of the Education Specialist, GPD Education, the UN Volunteer will undertake the following tasks:</p><p><br></p><p>- Support Knowledge Management, Learning and Evidence Related to Education for Children on the Move</p><p>• Develop, maintain and curate a repository of promising practices, tools, policies, and guidance related to education for children on the move.</p><p>• Assist in coordinating with UNICEF country offices to compile lessons learned from UNICEF country offices and partners on refugee and displaced children’s inclusion in national education systems, this includes developing templates, questionnaires and other tools to gather information in a streamlined way.</p><p>• Support development of knowledge products, case studies, blogs, newsletters, and briefing notes on education and children on the move.</p><p>• Support dissemination of UNICEF guidance, evidence, and learning products related to refugee and migrant education through various channels.</p><p>• Support global advocacy milestones under the PROSPETCS4Youth technical facility and the Youth Advisory Board / Network.</p><p><br></p><p>- Support Evidence Generation and Research</p><p>• Conduct literature reviews and desk research on educational inclusion of displaced and migrant children and adolescents in focus countries.</p><p>• Support mapping and analysis of barriers and enablers affecting access, retention, progression, certification, and educational participation for displaced and migrant children and adolescents in focus countries.</p><p><br></p><p>- Contribute to development of country profiles and thematic analyses on refugee inclusion, learning continuity, and alternative education pathways.</p><p>• Support development of templates, briefing notes and other documents on refugee inclusion, learning continuity, and alternative education pathways.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Age</p><p>18 - 80</p><p>Required experience</p><p><br></p><p>1 month</p><p>Nationality</p><p>Candidate must be a national, legal resident or hold refugee status in the country of assignment.</p><p><br></p><p>Assignment requirements</p><p>Relevant experience</p><p><br></p><p>1 year</p><p>Languages</p><p>English, Level: Fluent, Required</p><p>Arabic, Level: Fluent, Required</p><p>French, Level: Fair, Desirable</p><p>Required education level</p><p>Secondary education</p><p>Competencies and values</p><p>• Adaptability and Flexibility</p><p>• Commitment and Motivation</p><p>• Commitment to Continuous Learning</p><p>• Professionalism</p><p>• Working in Teams</p><p>Skills and experience</p><p>At least 1 year demonstrated experience as a volunteer or in community engagement.</p><p>• Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations.</p><p>• Self-motivation and ability to adapt professionally in a challenging environment and work effectively in a multicultural team of international and national personnel</p><p>• Proficient digital skills to deliver the assignment, including proficiency in Microsoft Office applications (Excel, Word, among others), email, and internet.</p><p>• Demonstrate UNICEF’s values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS).</p><p><br></p><p>Remarks:</p><p>Eligibility criteria include:</p><p>• Young people aged 20-32</p><p>• Refugees, asylum seekers, Internally Displaced Persons (IDPs) and migrants</p><p>• In their motivation statement, applicants can demonstrate they face learning to earning barriers</p><p>• Female candidates are strongly encouraged to apply</p><p>• Hosting offices are encouraged to ensure application processes are accessible to youth on the move with disabilities</p><p><br></p></div>

<p>Carry out and support coordination of procurement activities in the office, including revision and consolidation of purchase request forms, organization and evaluation of bidding processes and follow up on purchase orders until the successful delivery of the products or services and timely payment to suppliers. Assist supervisors in more complex, higher-value purchases. Support the development of procurement plans to optimize purchasing power and facilitate the implementation of project activities. Participate in negotiations of terms and conditions of purchases and help resolve issues related to the delivery of goods and services. Provide technical guidance to requisitioners and all staff in the office on preparation of specifications and procurement instructions and procedures. Participate in the development, evaluation, and updating of systems and procedures for procurement; suggest areas for improvement and risk-mitigation measures . Identify local and international suppliers and service providers; participate in their evaluation taking into consideration quality, prices, reliability, and services and the organization s best interests. Contribute to the development of tools for tracking of contracts, agreements, and progress toward the achievement of the procurement plans and schedules. Coordinate the maintenance of files with all required documentation and the preparation and timely submission of reports and statistics. Provide specialized support in the planning, implementation and monitoring of supply chain activities related to property and asset management, warehousing, insurance coverage, maintenance, and transportation. Coordinate supply chain operations with other UN Agencies, partners, and government authorities. Plan and coordinate fleet activities of the office and monitor fuel consumption and maintenance of vehicles. Coordinate service and maintenance of office facilities and equipment and a continued supply of all essential utilities and items used in the office. Provide training and guidance to the junior SCM staff of CO, while supervising, monitoring, evaluating and supporting their professional and career development. Participate and engage actively in the UN inter-agency meetings and forums related to supply chain management. Collaborate on sharing resources to achieve common goals and implementation of UN global initiatives Perform other duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>University degree in Business Administration, Accounting, Logistics, Supply Chain Management or a related field from an accredited academic institution with four years of relevant professional experience; or High school diploma with six years of relevant professional experience Certification in Procurement, Logistics or Supply Chain Management is an advantage Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p>Experience in procurement and logistics and working with service providers and vendors; Experience with asset management process; Experience working with IOM/UN Procurement and Logistics Rules and Procedures is an advantage; Experience working in an international organisation in a multi-cultural setting an advantage; Experience in training and coordinating teams.</p><p>High level of computer literacy; Ability to work with national and international institutions; Ability to prepare clear and concise report; Demonstrated ability to and exercise sound judgment; Ability to supervise staff and coordinate administrative activities; Excellent communication and negotiation skills; Ability to establish realistic resource requirements to meet IOM needs.</p><p>All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). For this position, fluency in English and Arabic is required (oral and written). Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p>

<p>We are looking for an experienced Cyber Security Operations Centre (CSOC) Specialist to join our dedicated team. This role is critical to providing continuous monitoring, proactive threat hunting, and incident response for our partners. The CSOC Specialist will work closely with partners and internal teams to ensure comprehensive protection against security threats based on industry standards. Key Responsibilities Security Monitoring and Threat Detection: Monitor and analyse security events across multiple client environments. Correlate security incidents and log data across diverse infrastructures to identify patterns and potential risks. Escalate identified incidents according to pre-defined protocols and client-specific SLAs. Incident Response and Coordination: Lead initial incident triage, investigation, and response to security incidents, adhering to incident classification and escalation procedures. Collaborate with internal teams and stakeholders for effective incident containment, mitigation, and remediation. Ensure detailed documentation for each incident and assist in root cause analysis and developing actionable recommendations to improve security posture. Threat Intelligence and Advanced Defence: Integrate threat intelligence to proactively identify indicators of compromise (IOCs) and strengthen detection mechanisms. Contribute to proactive threat-hunting efforts, utilizing current threat intelligence feeds and vulnerability data to identify potential risks before they impact clients. Research and track emerging threats relevant to client environments, helping to adjust defences accordingly. Client-Focused Reporting and SLA Management: Maintain compliance with SLAs defined in the MSSP agreement by prioritizing and resolving incidents within specified time frames. Produce partner-specific reports on security activities, incident trends, and performance metrics to support transparent and proactive communication. Assist clients with audits and compliance efforts by providing accurate and thorough incident documentation aligned with NIST, ITIL, and other frameworks. Continuous Improvement and Service Excellence: Participate in fine-tuning detection tools and refining processes to reduce false positives and enhance service quality. Collaborate with the MSSP Service Excellence team to identify opportunities for service improvement, process optimization, and client satisfaction. Stay informed on the latest industry practices, contributing to the continual enhancement of our MSSP service offerings. Collaboration and Knowledge Sharing: Work closely with the other departments in the IT team partners to ensure cohesive incident management and response. Share knowledge and insights with team members, fostering a collaborative environment and mentoring junior engineers as needed. Support client security awareness initiatives, assisting with training and tabletop exercises to improve overall security readiness. What We Offer Collaborative and supportive working environment. Medical &amp; Dental insurance Additional holiday days for length of service Personal Days Mental health &amp; wellbeing platform Learning &amp; Development platform Reward and Recognition Programs Gym Membership Contribution TDM Group Amman Office hours are from Monday to Friday, 10:30 AM-7:00 PM.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications and Experience Bachelor s degree in Cybersecurity, Information Technology, Computer Science, or a related field. Experience with Microsoft Sentinel, Microsoft Defender, IDS/IPS, and endpoint detection tools. Familiarity with ITIL processes, NIST standards, and incident response frameworks is highly desirable. Relevant certifications such as CompTIA Security+, Certified SOC Analyst (CSA), or Security Operations Analyst Associate. Skills and Competencies Strong analytical skills and a client-focused approach to managing security incidents. Knowledge of security infrastructure, operating systems, and network protocols. Excellent communication and documentation skills, with the ability to convey technical information clearly to clients. Ability to manage high-pressure situations with a calm, methodical approach.</p>

<p>Develop a standardization plan for Agency-wide fleet. Establish and maintain fleet performance dashboards and reporting mechanisms for the fleet. Develop policies and procedures and monitor fleet KPIs. Support in the deployment of the new fleet tools. Work Location HQ Amman Expected duration 6 months Duties and Responsibilities 1. Develop and maintain fleet policies, procedures, standards, and operational guidelines. Lead fleet planning exercises, including acquisition, replacement, disposal, and standardization initiatives. Define vehicle allocation methodologies and fleet establishment requirements. Support annual budgeting and forecasting for fleet-related expenditures. Promote fleet optimization and long-term sustainability strategies. 2. Establish and maintain fleet performance dashboards and reporting mechanisms. Monitor utilization rates, vehicle availability, downtime, fuel efficiency, and operational performance. Analyse trends and identify underutilized or excess fleet assets. Produce monthly, quarterly, and annual fleet performance reports for management. Develop and monitor fleet KPIs across all field operations. 3. Monitor implementation of preventive and corrective maintenance programmes. Review maintenance costs, vehicle reliability, and workshop performance indicators. Ensure accurate vehicle asset records throughout the asset lifecycle. Support development of vehicle replacement plans based on age, mileage, condition, and operational requirements. Provide technical guidance on vehicle specifications and maintenance standards. 4. Establish fuel management standards and monitoring systems. Monitor fuel consumption and cost-efficiency across all locations. Analyse fuel variances and identify irregularities or potential control weaknesses. Recommend measures to reduce operational costs and improve fleet efficiency. Support implementation of fuel monitoring technologies and reporting tools. 5. Develop and monitor compliance with fleet safety policies and procedures. Review accident reports, investigate trends, and monitor implementation of corrective actions. Ensure compliance with vehicle registration, insurance, licensing, and roadworthiness requirements. Coordinate fleet audits, compliance reviews, and implementation of audit recommendations. Promote driver safety programmes and risk mitigation initiatives. 6. Oversee fleet information systems, telematics, GPS tracking, and reporting platforms. Ensure data integrity and accuracy of fleet records across field offices. Develop analytical tools and visual dashboards to support decision-making. Promote digitalization and automation of fleet management processes. Assess and implement innovative fleet technologies and best practices. 7. Serve as the HQ focal point for fleet management across field operations. Provide technical advice and support to field fleet focal points and management. Develop training materials, SOPs, and operational guidance documents. Conduct fleet reviews, support missions, and capacity-building initiatives. Facilitate knowledge sharing and dissemination of best practices across the organization.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum Qualifications: A first university degree from an accredited educational institution in Mechanical Engineering, Business Administration, Supply Chain Management or a related field. A minimum of six years of responsible and relevant work experience in mechanical engineering, supply/transport operations as well as management experience, especially staff management. Professional Qualifications: Knowledge of personal computer applications. Knowledge of automotive engineering. Desirable Qualifications: Thorough knowledge of local traffic rules and regulations. Possess a valid driving license. Languages Very good knowledge of written and spoken English and Arabic. Additional Information The incumbent of the assignment might be required to carry out local market research to identify local potential Suppliers, as well as carry out field local market visits to identify the capability of the local Suppliers. Competencies: UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. The functional competencies for this assignment include: i. Leading and Supervising ii. Applying Technical Expertise iii. Planning and Organizing iv. Analyzing v. Formulating Strategies and Concepts</p>

<p>We are seeking an experienced and highly professional Board Secretary to manage and coordinate the affairs of the Board of Directors and its committees. This is a senior stakeholder-facing role requiring regular interaction with distinguished Board members, senior executives, investors, and institutional stakeholders. The successful candidate will be responsible for ensuring the effective organization and administration of Board and committee activities, maintaining high standards of governance and documentation, and facilitating professional and timely communication between the Board, management, and relevant stakeholders. The role is primarily focused on Board and Committee Secretariat responsibilities, with additional support for investor and stakeholder relations and reporting as required. Key Responsibilities:</p><p><strong>Board &amp; Committee Management:</strong></p><ul><li>Manage the end-to-end coordination of Board of Directors and Board Committee meetings, including annual calendars, scheduling, invitations, agendas, meeting packs, and logistical arrangements.</li><li>Coordinate with the Chairman, Board members, committee members, senior management, and relevant functions to prepare meeting agendas and required supporting materials.</li><li>Ensure Board and committee members receive complete and accurate meeting materials within the required timelines.</li><li>Attend Board and committee meetings and prepare accurate, comprehensive, and professionally structured minutes of meetings.</li><li>Document resolutions, decisions, recommendations, and action items arising from Board and committee meetings.</li><li>Coordinate the review, approval, circulation, and proper filing of meeting minutes and Board resolutions.</li><li>Maintain an effective action-tracking process and follow up with relevant stakeholders on Board and committee decisions and outstanding actions.</li><li>Maintain the annual Board and committee calendar and proactively coordinate upcoming governance requirements.</li></ul><p><strong>Governance &amp; Board Documentation</strong></p><ul><li>Maintain complete, accurate, and confidential records of Board and committee activities, including minutes, resolutions, meeting materials, official correspondence, and governance documentation.</li><li>Support the implementation and maintenance of effective corporate governance practices and Board procedures.</li><li>Ensure Board-related documentation is properly organized, controlled, archived, and accessible to authorized stakeholders.</li><li>Assist in preparing governance-related reports, Board presentations, briefing notes, and other documentation as required.</li><li>Support the Board and its committees with information and reports required to facilitate effective decision-making.</li></ul><p><strong>Board &amp; Executive Stakeholder Management</strong></p><ul><li>Act as a key coordination point between the Board of Directors, Board committees, senior management, and other relevant stakeholders.</li><li>Manage Board-related correspondence and communications with a high degree of professionalism, discretion, and confidentiality.</li><li>Coordinate requests from Board members and ensure timely follow-up with management and relevant internal departments.</li><li>Build and maintain effective professional relationships with Board members, executives, investors, and institutional stakeholders.</li><li>Handle sensitive and confidential Board matters with appropriate judgment and discretion.</li></ul><p><strong>Investor &amp; Stakeholder Relations</strong></p><ul><li>Provide support for investor and shareholder communications when required.</li><li>Coordinate meetings and communications with investors and other key external stakeholders.</li><li>Assist in preparing reports, presentations, updates, and information requested by investors or the Board.</li><li>Support senior management in responding to stakeholder information and reporting requirements.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Business Administration, Corporate Governance, or a related discipline.</li><li>Proven professional experience in Board Secretariat, Board Affairs, Corporate Governance, or a closely related role.</li><li>Previous experience working within a large, reputable, and professionally structured organization is highly preferred.</li><li>Experience within banking, financial services, investment, insurance, or a related financial-sector organization is strongly preferred.</li><li>Demonstrated experience interacting directly with Board members, C-suite executives, investors, and other senior-level stakeholders.</li><li>Strong experience preparing Board minutes, resolutions, reports, presentations, and formal corporate correspondence.</li><li>Excellent written and verbal communication skills in Arabic and English.</li><li>Strong proficiency in Microsoft Office applications, including Word, PowerPoint, Excel, Outlook, and Teams.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an experienced and highly professional Board Secretary to manage and coordinate the affairs of the Board of Directors and its committees.<br> This is a senior stakeholder-facing role requiring regular interaction with distinguished Board members, senior executives, investors, and institutional stakeholders.<br> The successful candidate will be responsible for ensuring the effective organization and administration of Board and committee activities, maintaining high standards of governance and documentation, and facilitating professional and timely communication between the Board, management, and relevant stakeholders.<br> The role is primarily focused on Board and Committee Secretariat responsibilities, with additional support for investor and stakeholder relations and reporting as required.<br> Key Responsibilities: Board &amp; Committee Management: Manage the end-to-end coordination of Board of Directors and Board Committee meetings, including annual calendars, scheduling, invitations, agendas, meeting packs, and logistical arrangements.<br> Coordinate with the Chairman, Board members, committee members, senior management, and relevant functions to prepare meeting agendas and required supporting materials.<br> Ensure Board and committee members receive complete and accurate meeting materials within the required timelines.<br> Attend Board and committee meetings and prepare accurate, comprehensive, and professionally structured minutes of meetings.<br> Document resolutions, decisions, recommendations, and action items arising from Board and committee meetings.<br> Coordinate the review, approval, circulation, and proper filing of meeting minutes and Board resolutions.<br> Maintain an effective action-tracking process and follow up with relevant stakeholders on Board and committee decisions and outstanding actions.<br> Maintain the annual Board and committee calendar and proactively coordinate upcoming governance requirements.<br> Governance &amp; Board Documentation Maintain complete, accurate, and confidential records of Board and committee activities, including minutes, resolutions, meeting materials, official correspondence, and governance documentation.<br> Support the implementation and maintenance of effective corporate governance practices and Board procedures.<br> Ensure Board-related documentation is properly organized, controlled, archived, and accessible to authorized stakeholders.<br> Assist in preparing governance-related reports, Board presentations, briefing notes, and other documentation as required.<br> Support the Board and its committees with information and reports required to facilitate effective decision-making.<br> Board &amp; Executive Stakeholder Management Act as a key coordination point between the Board of Directors, Board committees, senior management, and other relevant stakeholders.<br> Manage Board-related correspondence and communications with a high degree of professionalism, discretion, and confidentiality.<br> Coordinate requests from Board members and ensure timely follow-up with management and relevant internal departments.<br> Build and maintain effective professional relationships with Board members, executives, investors, and institutional stakeholders.<br> Handle sensitive and confidential Board matters with appropriate judgment and discretion.<br> Investor &amp; Stakeholder Relations Provide support for investor and shareholder communications when required.<br> Coordinate meetings and communications with investors and other key external stakeholders.<br> Assist in preparing reports, presentations, updates, and information requested by investors or the Board.<br> Support senior management in responding to stakeholder information and reporting requirements.<br> Qualifications: Bachelor’s degree in Business Administration, Corporate Governance, or a related discipline.<br> Proven professional experience in Board Secretariat, Board Affairs, Corporate Governance, or a closely related role.<br> Previous experience working within a large, reputable, and professionally structured organization is highly preferred.<br> Experience within banking, financial services, investment, insurance, or a related financial-sector organization is strongly preferred.<br> Demonstrated experience interacting directly with Board members, C-suite executives, investors, and other senior-level stakeholders.<br> Strong experience preparing Board minutes, resolutions, reports, presentations, and formal corporate correspondence.<br> Excellent written and verbal communication skills in Arabic and English.<br> Strong proficiency in Microsoft Office applications, including Word, PowerPoint, Excel, Outlook, and Teams.<br></span> </div>

<p><h4>About Jeeny</h4> <p>Jeeny is a mobile application that facilitates daily commuting and transportation, connecting users with their preferred mode of transport. Established in 2014 as Easy Taxi, it was rebranded in 2016 to expand its services. Jeeny operates in Saudi Arabia, Jordan, and Pakistan, with offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and Karachi.</p> <h4>Role overview</h4> <p>We are looking for a highly creative and strategic Art Director to lead and elevate our visual direction across all touchpoints. As an Art Director, you will be responsible for shaping the brand’s visual identity, guiding the creative team, and ensuring all outputs are conceptually strong, cohesive, and aligned with business objectives. You will not just design, you will define, direct, and inspire.</p> <h4>Responsibilities</h4> <li>Own the visual direction</li> <li>Define and evolve the brand’s visual identity across campaigns, digital platforms, and offline assets.</li> <li>Ensure consistency, quality, and innovation in all creative outputs.</li> <li>Lead creative concepting</li> <li>Translate briefs into strong, original creative concepts and campaign directions.</li> <li>Lead brainstorming sessions and set the creative tone for projects.</li> <li>Direct and mentor the design team</li> <li>Guide senior and junior designers, providing clear direction, feedback, and creative mentorship.</li> <li>Review and refine work to ensure it meets the highest creative standards.</li> <li>Cross functional collaboration</li> <li>Partner closely with marketing, content, product, and other stakeholders to align creative with strategy.</li> <li>Turn business objectives into compelling visual narratives.</li> <li>Oversee end to end creative execution</li> <li>Supervise projects from concept to final delivery, ensuring timelines, quality, and brand alignment.</li> <li>Balance hands on involvement with high level direction.</li> <li>Elevate creative standards</li> <li>Push the team beyond execution into conceptual thinking and storytelling.</li> <li>Introduce new visual approaches, tools, and trends to keep the brand ahead.</li> <li>Quality control and brand guardianship</li> <li>Ensure all deliverables are polished, on brand, and detail perfect.</li> <li>Maintain and evolve brand guidelines as needed.</li> <li>Campaign and production oversight</li> <li>Art direct shoots, video productions, and large scale campaigns.</li> <li>Ensure visual storytelling is consistent across all formats including static, motion, digital, and print.</li> <li>Regional market alignment</li> <li>Lead and adapt creative output to effectively serve both KSA and Jordan markets.</li> <li>Ensure cultural relevance, tone, and visual nuances are tailored to each market while maintaining a unified brand identity.</li> <h4>Requirements</h4> <li>Bachelor’s degree in Graphic Design, Visual Communication, or a related field.</li> <li>6 to 10+ years of experience in design, with proven experience in an Art Director or senior leadership role.</li> <li>Strong agency background with experience working on multiple brands, fast paced campaigns, and high volume creative output is required.</li> <li>A strong portfolio demonstrating concept driven work, campaigns, and visual systems not just execution.</li> <li>Advanced proficiency in Adobe Creative Suite including Photoshop, Illustrator, InDesign, After Effects, and Premiere.</li> <li>Strong understanding of branding, storytelling, typography, and visual systems.</li> <li>Experience leading and mentoring creative teams.</li> <li>Ability to think strategically while executing creatively.</li> <li>Strong communication and presentation skills.</li> <li>Experience in motion, video direction, or 3D is a plus.</li> <li>Experience in fast paced environments including agency or in house is highly preferred.</li> <h4>Benefits</h4> <p><strong>What we offer:</strong><br> Market competitive salary<br> An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set<br> An environment that encourages you to take ownership and produce excellent outcomes every day<br> Health benefits and life insurance<br> Hybrid work model<br> Flexible working hours<br> Monthly codes to commute freely</p> <h4>Company culture</h4> <p>Jeeny is an equal opportunity employer. We are committed to providing a workplace where all aspects of employment are solely based on merit. We value diversity and absolutely do not discriminate in any form based on race, color, ethnicity, nationality, religion, gender, age, or mental or physical disability.</p></p><p></p>