Operation Specialist Jobs - Amman Jordan
1851 Jobs Found
IKEA -Al Homaizi Limited
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and Morocco.</p><br><p>We are an equal opportunities employer. We hire and treat our co-workers in a manner that does not discriminate with regards to gender, race, colour, religion, age, disability, sexual orientation, marital status, nationality, political opinion, union affiliation, social or ethnic origin.</p><br><p>Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion!</p><br><p>Join us to bridge your dreams and unique ideas within an organization that believes in People !</p><br><br>Job Description<br><p>To enable an easy buying experience for all customers throughout the complete payment process.</p><br><p>This includes in particular:</p><br><ul><li>Anchoring a pragmatic approach to true customer focus in decision-making. </li><li>Setting the foundation for an easy payment experience when meeting the customer.</li><li>Maximizing potential improvements for an effective, efficient and secure payment process</li><li>Ensure a safe operation and transfer the money in the store and make sure that all cash handling process in the right place.</li></ul><p><strong>Key Assignment</strong></p><br><ul><li>Ready and available to help customers when needed and I have the knowledge, confidence, and desire to make customer payment easy.</li><li>Process a cash - credit card and other payment methods transaction accurately and with safety Measures against forgery according to operating procedures.</li><li>Accurately register products and register payment from customers according to given routines & understanding the importance of accurate stock inventory and how my own actions impact on this.</li><li>Listening to feedback from customer when given and passing this on to managers</li><li>work together with other functions to improve the shopping experience for our customers in order to generate more sales.</li><li>Know the check-out action plan and support the goals and targets given by the manager, which ensures the delivery of department action plan, also overview of the store and customer Experience action plans & understand how checkout action plan supports this.</li><li>Follow cash handling procedures to ensure the security of money handling and find more effective ways of working to reduce costs.</li><li>Understand the impact the actions on the financial results of my area and know which results I have influence over and how to balance this with the needs of my customers.</li><li>Pass on knowledge to colleagues and encourage them to do the same, keep colleagues informed so that they can perform their roles effectively.</li><li>Know levels of authorisation to solve payment problems when they occur and recognise when need to escalate an issue to someone with higher authorization.</li></ul><p><strong>Functional / Technical Skills :</strong></p><br><ul><li>Solid understanding of all aspects of the home-to home shopping experience, especially within the payment process</li><li>Proven leadership knowledge in a people-centric organization.</li><li>Change management. IKEA Brand, IKEA culture and values. Local customer insights, including sources..</li><li>Knowledge of working methods according to work focus.</li><li>Legal requirements and third-party contracts.</li><li>Ability to work independently and reliably on agreed working methods.</li><li>Good communication, negotiation and influencing skills. </li><li>Ability to find solutions for customer and operational issues.</li><li>Good attention to details by being persistent, structured and accurate.</li><li>Very perceptive with that ability to implement solutions quickly.</li></ul><br>Qualifications<br><ul><li>Experience of working in a high volume and fast-paced retail environment.</li><li>Ability to priorities and organize own work to make efficient use of time available.</li><li>Ability to handle several tasks at the same time.</li><li>Ability to work in a multi-tasking environment.</li><li>Experience of customer focus and customer service.</li><li>Good at quickly building rapport with people from different (cultural) backgrounds</li><li>Emotional resilience and ability to handle conflict (assertive and able to remain calm when confronted with angry and/or upset customers).</li><li>Ability to use and take personal initiatives and to make considered decisions.</li><li>Ability to work alone but also as a team player.</li><li>Common sense.</li><li>Attention to detail.</li><li>A flexible approach/open to change.</li><li>Computer literate.</li></ul><br>Additional Information<br><p><strong>* Local employment regulations applies</strong></p><br><br><br> </div>
AccorHotels
Jordan - Amman
<p><h4>Company Description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job Description</h4>
<ul>
<li>Consistently offer professional, friendly and engaging service</li>
<li>Assist in the operation of all spa departments and have knowledge of all spa treatments</li>
<li>Maintain linen inventory to and from laundry on a scheduled basis</li>
<li>Direct members and guests to appointments and assist them with the use of sauna, steam, whirlpool etc.</li>
<li>Prepare rooms for treatments according to specified guidelines</li>
<li>Maintain the facility in peak sanitary condition at all times and report any equipment deficiencies</li>
<li>Maintain locker rooms in a tidy manner and ensure all amenities are stocked</li>
<li>Follow departmental policies and procedures</li>
<li>Follow all safety and sanitation policies</li>
<li>Other duties as assigned</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Previous spa or hospitality experience preferred</li>
<li>CPR and First Aid certification preferred</li>
<li>Excellent communication and organizational skills</li>
<li>Strong interpersonal and problem solving abilities</li>
<li>Highly responsible and reliable</li>
<li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li>
</ul></p><p></p>
AccorHotels
Jordan - Amman
<p><h4>Company Description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job Description</h4>
<ul>
<li>Consistently offer professional, friendly and engaging service</li>
<li>Assist in the operation of all spa departments and have knowledge of all spa treatments</li>
<li>Maintain linen inventory to and from laundry on a scheduled basis</li>
<li>Direct members and guests to appointments and assist them with the use of sauna, steam, whirlpool etc.</li>
<li>Prepare rooms for treatments according to specified guidelines</li>
<li>Maintain the facility in peak sanitary condition at all times and report any equipment deficiencies</li>
<li>Maintain locker rooms in a tidy manner and ensure all amenities are stocked</li>
<li>Follow departmental policies and procedures</li>
<li>Follow all safety and sanitation policies</li>
<li>Other duties as assigned</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Previous spa or hospitality experience preferred</li>
<li>CPR and First Aid certification preferred</li>
<li>Excellent communication and organizational skills</li>
<li>Strong interpersonal and problem solving abilities</li>
<li>Highly responsible and reliable</li>
<li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li>
</ul></p><p></p>
Jordan - Amman
<p><strong style="font-size: 11px;">Key Duties and Responsibilities</strong></p><p><strong>Program Design & Business Development</strong></p><p>Support designated MENAU country and regional programs to design winning submissions and generally position IRC for continued success in our Education and ECD technical domains:</p><ul><li>Support designated country programs proposal technical lead through participation in and/or facilitation of program design meetings</li><li>Promote and support design collaboration with partners and clients</li><li>Advise on program modalities and strategic partnership development based on how we can best support, complement, and reinforce local systems</li><li>Advise on and/or provide hands-on support on assessments, including application and contextualization of technical standards</li><li>Review technical design quality, including alignment of narratives, log-frames, and budgets to IRC standards and outcomes</li></ul><p><strong>Implementation Support</strong></p><p>Support MENAU country program staff and other key stakeholders in implementing technical interventions:</p><ul><li>Support country and regional programs and other stakeholders with the recruitment and training of technical coordinators</li><li>Assess program quality and inform improvements, providing follow-up support to country programs as needed</li><li>Collaborate with country and regional program colleagues to monitor and analyze key indicators to inform periodic review, program adaptation, and course-correction as needed</li><li>Provide technical capacity strengthening through ongoing mentoring, coaching, and trainings with country program focal points</li></ul><p><strong>Knowledge & Learning</strong></p><p>Support continuous sectoral learning and IRC technical leadership within the MENAU region:</p><ul><li>Document learnings from program activities and share takeaways and opportunities</li><li>Share cross-contextual learnings with country program staff across the MENAU region</li><li>Refresh the sectoral evidence base in collaboration with global and regional staff to influence approaches</li><li>Collaborate with other technical advisors within the region to promote integrated programming leadership</li><li>Contribute to the delivery of education strategic priorities</li><li>Maintain currency with sectoral best practices through continual learning and development</li><li>Coordinate closely and maintain a regular check-in with the ECD Content Specialist and relevant Regional ECD Portfolio Team to align on country requests, agree on division of labor between program-level technical assistance and content/curricula work, and avoid duplicative deliverables</li></ul><p>Success in this position requires an individual with expertise in designing and delivering Education and ECD technical assistance and with a keen ability to work across the range of cultural, societal, and political contexts found across the MENAU region.</p><p><strong>Work Experience</strong></p><ul><li>A minimum of 10 years of relevant experience in implementing and/or managing ECD education programs, preferably with on-the-ground programmatic experience in humanitarian or crisis-affected contexts</li><li>Experience and familiarity with related donors, peer agencies, and national contexts required, preferably in humanitarian and transitional, post-crisis contexts within the MENAU region</li><li>Demonstrated expertise in technical program design, monitoring and evaluation, research methods, and data analysis, with the ability to turn concepts and strategy into measurable action</li></ul><p><strong>Demonstrated Skills and Competencies</strong></p><ul><li>Excellent verbal and written communication skills</li><li>Strong organizational and time-management skills; proven ability to prioritize and deliver projects on time and independently</li><li>Demonstrated ability to navigate a dynamic, cross-functional, global team structure in a large multi-national organization</li><li>Demonstrated ability to work effectively with internal and external stakeholders at all levels</li><li>Strong analytic problem-solving skills, data analysis, and data visualization skills</li><li>Highly proficient in Microsoft Office suite</li><li>Ability to manage and work through change in a proactive and positive manner</li><li>Strong cross-cultural communication skills and familiarity with the MENAU region s humanitarian context</li></ul><p><strong>Education</strong></p><p>Bachelor s degree in Education or a relevant field required; Master s degree preferred.</p><p><strong>Language Skills</strong></p><p>Fluency in Arabic (spoken and written) is required. Excellent spoken and written English is also required.</p><p><strong>Key Working Relationships</strong></p><p>This position reports to the Global Practice Lead and Director of Research, Early Childhood Development, in close coordination with the Education Technical Advisor for MENAU, based in Amman for the duration of the parental leave cover. This role is expected to play an active role in the Education Technical Unit and regularly engage with other Technical Advisors and colleagues through meetings and virtual events. Communication and coordination with other technical unit staff, MENAU regional and country program teams, awards management and grants management staff, and other internal stakeholders is expected.</p><p>This is a remote, fixed-term position and may be based within the MENAU region or relevant timezone. This role may require some travel within the MENAU region (up to approximately 40% of the time), conditions permitting. </p><p><strong>Desired Candidate Profile</strong></p><p>Success in this position requires an individual with expertise in designing and delivering Education and ECD technical assistance and with a keen ability to work across the range of cultural, societal, and political contexts found across the MENAU region.</p><p><strong>Work Experience</strong></p><ul><li>A minimum of 10 years of relevant experience in implementing and/or managing ECD education programs, preferably with on-the-ground programmatic experience in humanitarian or crisis-affected contexts</li><li>Experience and familiarity with related donors, peer agencies, and national contexts required, preferably in humanitarian and transitional, post-crisis contexts within the MENAU region</li><li>Demonstrated expertise in technical program design, monitoring and evaluation, research methods, and data analysis, with the ability to turn concepts and strategy into measurable action</li></ul><p><strong>Demonstrated Skills and Competencies</strong></p><ul><li>Excellent verbal and written communication skills</li><li>Strong organizational and time-management skills; proven ability to prioritize and deliver projects on time and independently</li><li>Demonstrated ability to navigate a dynamic, cross-functional, global team structure in a large multi-national organization</li><li>Demonstrated ability to work effectively with internal and external stakeholders at all levels</li><li>Strong analytic problem-solving skills, data analysis, and data visualization skills</li><li>Highly proficient in Microsoft Office suite</li><li>Ability to manage and work through change in a proactive and positive manner</li><li>Strong cross-cultural communication skills and familiarity with the MENAU region s humanitarian context</li></ul><p><strong>Education</strong></p><p>Bachelor s degree in Education or a relevant field required; Master s degree preferred.</p><p><strong>Language Skills</strong></p><p>Fluency in Arabic (spoken and written) is required. Excellent spoken and written English is also required.</p>
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Join One of the Fastest-Growing Online Education Companies in the World At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.<br> Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries.<br> To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.<br> Now we're looking for an experienced Sales Retention Manager to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue.<br> If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.<br> This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.<br> Why This Role Is Different At ELVTR, customer relationships don't end after enrollment—they're just beginning.<br> As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.<br> You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty.<br> Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.<br> You'll Love This Role If You: Enjoy solving complex customer challenges with creative solutions Thrive in a fast-paced, KPI-driven environment Are an exceptional negotiator who can create win-win outcomes Love using data to improve processes and business performance Enjoy coaching others and sharing best practices Are highly organized and take ownership of your work Communicate confidently with customers and cross-functional teams Believe outstanding customer experiences drive long-term business success What You'll Do Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions Recover overdue installment payments by proactively engaging customers and resolving billing-related issues Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience Identify opportunities to automate retention processes and improve operational efficiency Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses What We Offer Competitive Compensation :Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally Learn and Grow :Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team Health & Wellbeing: Gym membership reimbursement,Mental health support, Generous paid vacation allowance Why Join ELVTR?<br> Make an Impact: Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.<br> Grow Your Career:We're committed to developing our people.<br> As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.<br> Join a Winning Team: Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.<br> Ready to Help Shape the Future of Online Learning?<br> If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.<br> Apply today and become part of ELVTR's next chapter of growth.<br> ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.<br> What We're Looking For 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role Excellent English communication skills, both written and spoken Proven experience supporting customers in the US market Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue Experience managing refund requests, payment recovery, billing issues, and installment collections Ability to navigate difficult customer conversations with empathy while protecting company interests A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement Strong ownership, problem-solving, and decision-making skills Excellent organizational skills and attention to detail Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams Previous leadership, mentoring, or process improvement experience is a strong plus Nice to Have Experience in the online education or EdTech industry Experience in high-ticket B2C sales environments Previous experience leading or mentoring a retention team Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems Experience working with subscription or installment payment models Knowledge of billing operations, chargebacks, and payment recovery processes Experience analyzing customer retention metrics to drive business improvements Comfortable working in a fast-paced, performance-driven environment Experience collaborating across Sales, Finance, Product, and Customer Success teams Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms</span> </div>
Jordan - Amman
<p><br></p><p>Reporting to the Regional Policy, Advocacy and Communications Lead, the Communications & Visibility Officer will support the implementation of the regional ECD portfolio communications and visibility activities across the MENA region. The role will contribute to storytelling, content collection, visibility materials, event coverage, communications products, and coordination with country, regional, and global communications colleagues. The Communications & Visibility Officer will serve as a central coordination point for communications and visibility efforts across the MENA ECD portfolio country programs, ensuring the timely collection, development, management, and dissemination of high-quality content that showcases program impact, learning, and achievements, in close coordination with country program communication leads. The Communications & Visibility Officer will play a key role in ensuring high-quality documentation of program activities, capturing impact stories from children, caregivers and communities, maintaining communications assets, and supporting the production of donor-facing and public-facing communications materials.</p><p><b>Specific Responsibilities:</b></p><p>The Communications and Visibility Officer will support the planning, coordination, and implementation of communications and visibility activities across the regional ECD portfolio. The role will work closely with country teams, regional colleagues, partners, and external service providers to strengthen storytelling, visibility, content management, and communications products that showcase program impact, learning, and achievements.</p><ul><li>Content Development and Storytelling<ul><li>Draft and edit blogs, human-interest stories, case studies, newsletters, talking points, press releases, and media materials in English and Arabic.</li><li>Adapt communications content for digital and social media channels.</li></ul></li><li>Content Collection and Asset Management<ul><li>Coordinate collection of photos, videos, testimonials, and other assets from country teams and partners, including through field visits and event attendance, ensuring timely submission against donor and content calendars.</li><li>Maintain organized, tagged archives in Brandfolder (the IRC content library) and other content management platforms for reporting, donor engagement, and future use.</li></ul></li><li>Country and Regional Communications Coordination<ul><li>Serve as the primary coordination point between the regional ECD portfolio team and country communications focal points, supporting them in identifying communications opportunities, in close coordination with IRC s regional Polic, Advocacy and Communications team and relevant global communications team.</li><li>Facilitate sharing of products and lessons learned across country, regional, and global teams, and identify opportunities to amplify regional ECD portfolio achievements.</li></ul></li><li>Visibility, Branding and Vendor Management<ul><li>Ensure safeguarding, consent, and IRC/donor branding compliance across all communications materials and assets, coordinating sign-off on branded items as needed.</li><li>Act as day-to-day focal point for communications, photography, videography, and content production vendors, including external consultants and agencies, tracking deliverables, timelines, and quality standards.</li><li>Support visibility activities across regional and country programs, including event communications packages and on-site visibility support.</li></ul></li><li>Reporting and Administrative Support<ul><li>Maintain communications trackers, content calendars, and visibility monitoring tools, and support donor and project reporting requirements.</li><li>Provide day-to-day communications support to the Regional Policy, Advocacy and Communications Lead and the wider regional ECD portfolio team.</li></ul></li></ul><p>Supervisory Responsibilities: None.</p><p><b>Requirements</b>:</p><ul><li>Bachelor s degree in communications, Journalism, Media, Marketing, International Development or a related field; previous experience in an NGO in a similar role is a plus.</li><li>Minimum 4 years of professional experience in communications, media, public relations, storytelling, journalism, or related fields.</li><li>Excellent written and verbal communication skills in English and Arabic is required required.</li><li>Strong storytelling and case study writing and editing skills, with the ability to identify strong stories and adapt communication style to different audiences.</li><li>Experience collecting and developing human-interest stories, interviews and beneficiary testimonials.</li><li>Experience coordinating communications activities across multiple stakeholders and locations.</li><li>Strong organizational skills and ability to manage multiple priorities and deadlines.</li><li>Experience working with photography, videography and content management processes; knowledge of Adobe Creative Suite (Premiere Pro, Illustrator, Photoshop, and InDesign) is highly desirable.</li><li>Familiarity with, Brandfolder, Box, SharePoint or similar content management systems.</li><li>Experience in humanitarian, development, education or early childhood development programs is highly desirable.</li><li>Work-related travel within the MENA region (Jordan, Lebanon, Syria), up to 30%, is expected.</li></ul><p>Preferred Experience</p><ul><li>Experience working with humanitarian, development, education, early childhood development, or donor-funded programs.</li><li>Experience coordinating communications activities across multiple countries or regional programs is highly desirable.</li><li>Photography, videography, content editing, or multimedia production experience is an asset.</li></ul><p>Reporting Line The Communications and Visibility Officer reports directly to the Regional Policy, Advocacy and Communications Lead for the regional ECD Portfolio, with a technical reporting line to the regional Content and Digital Specialist, and works closely with the country program teams, regional and global communications colleagues, implementing partners, and external communications service providers.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in communications, Journalism, Media, Marketing, International Development or a related field; previous experience in an NGO in a similar role is a plus.</li><li>Minimum 4 years of professional experience in communications, media, public relations, storytelling, journalism, or related fields.</li><li>Excellent written and verbal communication skills in English and Arabic is required required.</li><li>Strong storytelling and case study writing and editing skills, with the ability to identify strong stories and adapt communication style to different audiences.</li><li>Experience collecting and developing human-interest stories, interviews and beneficiary testimonials.</li><li>Experience coordinating communications activities across multiple stakeholders and locations.</li><li>Strong organizational skills and ability to manage multiple priorities and deadlines.</li><li>Experience working with photography, videography and content management processes; knowledge of Adobe Creative Suite (Premiere Pro, Illustrator, Photoshop, and InDesign) is highly desirable.</li><li>Familiarity with, Brandfolder, Box, SharePoint or similar content management systems.</li><li>Experience in humanitarian, development, education or early childhood development programs is highly desirable.</li><li>Work-related travel within the MENA region (Jordan, Lebanon, Syria), up to 30%, is expected.</li><li>Experience working with humanitarian, development, education, early childhood development, or donor-funded programs.</li><li>Experience coordinating communications activities across multiple countries or regional programs is highly desirable.</li><li>Photography, videography, content editing, or multimedia production experience is an asset.</li></ul>
Médecins Sans Frontières
Jordan - Amman
<h2><strong> RECRUITMENT NOTICE</strong></h2>
<h2><strong> INTERNAL & EXTERNAL</strong></h2>
<p >The French section of Médecins Sans Frontières is recruiting for its project in <strong>Amman</strong></p>
<p><strong><u>Watsan Agent - Daily Worker Pool</u></strong></p>
<p> </p>
<p><strong>CONTEXT</strong><br>
Médecins Sans Frontières is a private, non-profit international humanitarian organization dedicated to providing medical assistance to populations in crisis, without discrimination and regardless of race, religion, creed, or political affiliation. <strong>For more information, visit our Arabic website</strong>, <a href="http://www.msf-me.org/">www.msf-me.org</a><u>.</u></p>
<p>Médecins Sans Frontières is running a reconstructive surgery program in Amman, which opened in 2006, is giving access to reconstructive surgery (orthopedic, plastic, and maxillo-facial) to war-wounded people providing comprehensive health care, MSF aims at identifying and referring patients from neighboring countries (Iraq, Yemen, Syria, and other countries with conflicts) then ensuring their medical follow-up after discharge.</p>
<p>Médecins Sans Frontières Reconstructive Surgery in Amman are seeking a <strong>Watsan Agents for our Daily Worker Pool.</strong></p>
<p><strong>DIMENSION OF POST</strong></p>
<p>Reconstructive Surgery Hospital with an average of 550 admissions per year, over 1000 surgeries annually, 72 surgical beds and 126 rehabilitation beds, 2 OTs for orthopedic, maxillo-facial and plastic reconstructive surgeries, OPD with an average 550 consultations / month, physiotherapy and psychosocial department, and Antimicrobial Resistance activity (Stewardship, IPC and Micro laboratory) within the hospital.</p>
<p><strong>SCOPE OF RESPONSIBILITIES:</strong></p>
<p>Operating, monitoring, maintaining, and trouble-shooting the Water Hygiene Sanitation (Watsan) facility and its processes, according to hygiene and sanitation standards and MSF protocols, in order to ensure a proper functioning of Watsan activities to improve the health conditions of the target population.</p>
<p class="MsoListBullet" ><b><span lang="EN-GB" >ACCOUNTABILITIES:</span></b></p>
<p class="MsoListBullet" ><span ><span>•<span > </span></span></span><span >Performing the Watsan day-to-day activities such as collecting and sorting wastes before disposal, keeping the incinerator in good working order, ensuring the cleaning and correct hygiene status of the latrines, cleaning the water storage and treatment tanks, etc.</span></p>
<p class="MsoListBullet" ><span ><span>•<span > </span></span></span><span >Knowing and applying security and hygiene standards regarding the operation of WHS infrastructure, taking care of his/her own safety.</span></p>
<p class="MsoListBullet" ><span ><span>•<span > </span></span></span><span >Informing the line manager and/or technical adviser of any incidents that might compromise his/her (or that of others) safety or security. </span></p>
<ul>
<li>Ensuring the availability and correct usage of all material and equipment.</li>
</ul>
<p class="MsoListBullet" ><span > </span></p>
<p class="MsoListBullet" ><b><u><span lang="EN-GB" >MSF Section/Context Specific Accountabilities </span></u></b></p>
<p><strong>Waste Segregation & Management</strong></p>
<ul>
<li><strong>Source Segregation:</strong> Separate routine operational, hazardous, and medical waste at the point of generation using color-coded containers in compliance with hygiene guidelines.</li>
<li><strong>Daily Inspections:</strong> Conduct daily audits of all site collection points to ensure strict compliance with segregation protocols.</li>
</ul>
<p > </p>
<p><strong>Medical Waste Handling & Handover</strong></p>
<ul>
<li><strong>Safe Storage:</strong> Collect and secure medical waste in designated holding areas pending disposal</li>
<li><strong>Accurate Tracking:</strong> Weigh all medical waste containers with calibrated scales and log the exact quantities in the tracking logbook.</li>
<li><strong>Contractor Handover:</strong> Coordinate waste transfers exclusively with authorized disposal contractors, ensuring all chain-of-custody forms and transfer receipts are signed and filed.</li>
</ul>
<p> </p>
<p><strong>Facility Cleanliness & Sanitation</strong></p>
<ul>
<li><strong>Perimeter Maintenance:</strong> Conduct daily grounds checks to clear litter around building perimeters and external areas.</li>
<li><strong>Storage Zone Upkeep:</strong> Maintain waste storage areas in a sanitized, organized, and hazard-free condition at all times.</li>
<li><strong>Equipment Hygiene:</strong> Clean and sanitize all water dispensers on a monthly basis.</li>
</ul>
<p> </p>
<p><strong>Reporting & Monitoring</strong></p>
<ul>
<li><strong>Daily Status Logs:</strong> Submit daily reports detailing overall waste management operations and segregation compliance levels.
<p class="MsoBodyText2" ><strong><span >REQUIRED PROFILE:</span></strong></p>
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<td valign="top" width="19%">
<p class="MsoNormal" ><b><span lang="EN-GB">Education</span></b></p>
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<p class="MsoNormal"><span>Literacy essential</span></p>
</td>
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<tr>
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<p class="MsoNormal" ><b><span lang="EN-GB">Experience</span></b></p>
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<td valign="top" width="80%">
<p class="MsoNormal"><span>Not required</span></p>
</td>
</tr>
<tr>
<td valign="top" width="19%">
<p class="MsoNormal" ><b><span lang="EN-GB">Languages</span></b><span lang="EN-GB"><span> </span></span></p>
</td>
<td valign="top" width="80%">
<p class="MsoNormal"><span>Local language essential. Mission language desirable.</span></p>
</td>
</tr>
<tr>
<td valign="top" width="19%">
<p class="MsoNormal" ><b><span lang="EN-GB">Competencies</span></b></p>
</td>
<td valign="top" width="80%">
<p class="MsoListBullet" ><span lang="EN-GB" ><span>•<span > </span></span></span><span lang="EN-GB" >Commitment to MSF Principles <b>L1</b> </span></p>
<p class="MsoListBullet" ><span lang="EN-GB" ><span>•<span > </span></span></span><span lang="EN-GB" >Behavioural Flexibility <b>L1</b> </span></p>
<p class="MsoListBullet" ><span lang="EN-GB" ><span>•<span > </span></span></span><span lang="EN-GB" >Stress Management <b>L1</b> </span></p>
<p class="MsoListBullet" ><span lang="EN-GB" ><span>•<span > </span></span></span><span lang="EN-GB" >Results and Quality Orientation <b>L1</b> </span></p>
<p class="MsoListBullet" ><span lang="EN-GB" ><span>•<span > </span></span></span><span lang="EN-GB" >Team work and Cooperation <b>L1</b> </span></p>
<p class="MsoListBullet" ><span lang="EN-GB" ><span>•<span > </span></span></span><span lang="EN-GB" >Service Orientation <b>L1</b> </span></p>
</td>
</tr>
</tbody>
</table>
<p ><strong> </strong><strong> WORK LOCATION: </strong> Amman, Jordan</p>
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<p ><strong>CONTRACT: </strong> In case of current contract with MSF, amendment to the original contract with the same terms and conditions, with modifications on function and salary only.</p>
<p ><strong>STARTING DATE: </strong> October 2026</p>
<p > </p>
<p>Interested applicants should submit their application in English containing curriculum vitae, letter of motivation no later than <strong>14<sup>th</sup> September</strong> to the following email:</p>
<p><a href="mailto:msff-amman-recruitment@paris.msf.org">msff-amman-recruitment@paris.msf.org</a></p>
<p><strong>O</strong><strong>nly candidates meeting the requirements will be called for interviews through their email addresses</strong></p>
<p>Notice: No monetary transactions, neither demands of favors in kind, nor other types of favoritism will be tolerated in the recruitment process. MSF reserves the right to refuse hiring of a candidate who has benefitted from such acts. All illicit demands of these types may be pursued through the judicial system.</p>
</li>
</ul>
<p class="MsoListBullet" > </p>
Hikma Pharmaceuticals PLC
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<strong><span>JOB PURPOSE </span></strong><br><span>Responsible for overseeing and leading key financial processes, including planning, budgeting, forecasting, and analytics. This role involves collaborating with departments and providing strategic financial insights to support executive-level decision-making. The focus is on contributing to the organization's financial success by implementing planning strategies, assessing financial performance, and aligning long-term goals with broader organizational objectives.</span><br><strong><span>KEY ACCOUNTABILITIES</span></strong><br><p><strong><span>Budgeting and Forecasting:</span></strong></p><br><ul><li><span>Oversee the development of annual budgets and periodic forecasts.</span></li><li><span>Ensure accuracy and completeness of budget submissions from various departments.</span></li><li><span>Analyze budget variances and provide recommendations to improve financial performance.</span></li><li><span>Contribute to the development of long-term strategic plans (Business Plan).</span></li><li><span>Provide financial insights and analysis to support strategic decision-making.</span></li><li><span>Preparing regional segmental P&Ls for both standalone and consolidation for reporting and constant currency.</span></li><li><span>Monitoring and controlling Gross-to-Net sales and promotional tools.</span></li></ul><p><strong><span>Financial Analysis:</span></strong></p><br><ul><li><span>Lead financial analysis initiatives to identify trends, risks, and opportunities.</span></li><li><span>Provide analysis of key financial metrics to support executive decision-making.</span></li><li><span>Present financial reports and insights to the executive team and stakeholders.</span></li></ul><p><strong><span>Financial Modelling:</span></strong></p><br><ul><li><span>Build and maintain financial models to support forecasting and decision-making.</span></li><li><span>Evaluate the financial impact of various scenarios and initiatives.</span></li></ul><p><strong><span>Reporting:</span></strong></p><br><ul><li><span>Generate and distribute regular financial reports to key stakeholders.</span></li><li><span>Develop and enhance financial dashboards and reporting tools.</span></li><li><span>Ensure timely and accurate distribution of financial reports to key stakeholders.</span></li><li><span>Improve reliability and data accuracy.</span></li><li><span>Unifying accounting treatment across the local finance teams in the region.</span></li><li><span>Preparing regional segmental P&Ls for both standalone and consolidation for reporting and constant currency.</span></li></ul><p><strong><span>Managing and supporting finance related activities in sites.</span></strong></p><br><p><strong><span>Communication and Collaboration with business partners and stakeholders.</span></strong></p><br><ul><li><span>Partnering with HR, R&D, Operation and Commercial teams to discuss and analyse all outcomes from their end.</span></li></ul><br><strong><span> COMMUNICATIONS & WORKING RELATIONSHIPS</span></strong><br><p><strong><span>Internal</span></strong></p><br><ul><li><span>Local Management, Finance Local Teams and Department’s Heads, Centrals and VPs</span></li></ul><br><p><strong><span>External: </span></strong></p><br><ul><li><span>Vendors and Licensors</span></li></ul><br><strong><span> QUALIFICATIONS, EXPERIENCE, & SKILLS </span></strong><br><p><strong><span>QUALIFICATIONS</span></strong></p><br><ul><li><strong><span>Minimum:</span></strong><span>BA degree in Accounting /finance or similar field </span></li><li><strong><span>Preferred:</span></strong><span>CMA</span></li></ul><br><p><strong><span>EXPERIENCE</span></strong></p><br><ul><li><strong><span>Minimum:</span></strong><span>9 years’ experience in same fields</span></li><li><strong><span>Preferred:</span></strong><span>SAP experience, working in pharmaceutical field</span></li></ul><br><p><strong><span>SKILLS</span></strong></p><br><ul><li><span>Computer skills, excellent in Excel and Power BI</span></li><li><span>English language and communication skills</span></li><li><span>System knowledge</span></li></ul><br> </div>
Client of Aroma City Group
Jordan - Amman
<p>We are seeking an experienced, detail-oriented Chief Accountant to manage end-to-end accounting operations and financial reporting for our manufacturing facility in Amman, Jordan. Reporting directly to the General Manager (GM), the Chief Accountant will oversee General Ledger (GL) activities, production cost tracking, inventory control, and financial statement preparation. The ideal candidate brings over 7 years of solid accounting experience within an industrial or manufacturing environment, alongside hands-on proficiency in Tier-1 ERP platforms (SAP, Oracle, or Microsoft Dynamics)</p><p>Key Responsibilities</p><ul><li>General Ledger & Financial Closing<ul><li>Direct full-cycle accounting operations across Accounts Payable, Accounts Receivable, Fixed Assets, and General Ledger reconciliations.</li><li>Lead timely and accurate month-end and year-end closing processes, generating trial balances, journal vouchers, and complete financial statements for the General Manager.</li><li>Conduct regular bank reconciliations, vendor statement reviews, and intercompany balance verifications.</li></ul></li><li>Manufacturing Cost Accounting & Inventory Control<ul><li>Oversee factory cost accounting processes, tracking raw material consumption, direct labor, overhead allocations, and work-in-progress (WIP) valuation.</li><li>Perform variance analysis on production yield, standard vs. actual costs, and scrap/wastage levels in close coordination with plant operations.</li><li>Supervise regular physical inventory counts and reconcile physical stocks with ERP inventory records.</li></ul></li><li>ERP Systems & Reporting<ul><li>Drive the daily operation and financial integrity of advanced ERP platforms (SAP, Oracle, or Microsoft Dynamics).</li><li>Maintain robust internal controls and standardized accounting documentation within the ERP environment.</li><li>Generate management reporting packs, cash flow statements, and operational expense summaries to guide executive decision-making.</li></ul></li><li>Tax & Statutory Compliance<ul><li>Ensure full compliance with Jordanian tax laws, including General Sales Tax (GST/VAT), Income Tax, Withholding Tax, and Social Security filings.</li><li>Act as the main liaison for external and internal auditors, preparing required audit files, working papers, and statutory disclosures.</li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience: 7+ years of progressive accounting experience, with substantial direct exposure to a manufacturing or production environment.</li><li>ERP Mastery: Practical, hands-on experience using Tier-1 ERP systems such as SAP, Oracle, or Microsoft Dynamics is strictly required.</li><li>Languages: Professional fluency in English (very good to fluent) alongside native or fluent Arabic.</li><li>Cost Accounting Knowledge: Strong understanding of manufacturing costing methods, Bills of Materials (BOM), and inventory accounting standards.</li></ul>
Arab Potash
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p> </p>
<p style="text-align:justify;"><b><u><span>Job Summary:</span></u></b></p>
<p style="text-align:justify;"><span>Arab Potash Company is </span><span>looking for </span><span>a dedicated</span><span>,</span><span>results-oriented </span><span>Maintenance Manager to lead the mechanical, electrical, instrumentation, and automation maintenance functions at the Aqaba Site. The successful candidate will play a key role in ensuring optimal equipment availability, maintaining high safety standards, controlling maintenance costs, and driving continuous improvement in alignment with the objectives of the <b>Aqaba Site</b> Directorate.</span></p>
<p style="text-align:justify;"><b><u><span>Duties and Responsibilities:</span></u></b></p>
<ul>
<li style="text-align:justify;"><span>Lead regular meetings with team members to monitor progress, ensure smooth workflow, and promote alignment with best maintenance practices.</span></li>
<li style="text-align:justify;"><span>Prepare periodic reports on the Maintenance Department’s activities, achievements, and key performance indicators for submission to the Site Director.</span></li>
<li style="text-align:justify;"><span>Identify workforce requirements for the Aqaba Site Maintenance Department in line with approved human resources planning practices.</span></li>
<li style="text-align:justify;"><span>Recommend training needs for team members and evaluate training outcomes in coordination with the Personnel Affairs Division.</span></li>
<li style="text-align:justify;"><span>Conduct performance appraisals according to approved schedules and recommend appropriate actions in accordance with adopted procedures.</span></li>
<li style="text-align:justify;"><span>Follow up on team members’ administrative matters, including vacations, leaves, and other related requirements.</span></li>
<li style="text-align:justify;"><span>Coordinate with the Operations Manager and Superintendents on planned, preventive, and corrective maintenance activities at the Aqaba Site.</span></li>
<li style="text-align:justify;"><span>Ensure effective implementation of preventive maintenance programs, evaluate maintenance outcomes, and improve work methods through structured feedback and best practices.</span></li>
<li style="text-align:justify;"><span>Lead, promote, and enforce safety programs across maintenance sections, including safety meetings, weekly tours, review of safety records, and follow-up on corrective actions from Taproot investigations.</span></li>
<li style="text-align:justify;"><span>Ensure compliance with Company policies, regulations, ISO procedures, and quality, environmental, health, and safety standards.</span></li>
<li style="text-align:justify;"><span>Monitor the Maintenance Department’s annual budget in coordination with the Site Director by reviewing maintenance plans, estimating operational and capital resource requirements, and controlling costs.</span></li>
<li style="text-align:justify;"><span>Ensure effective and efficient operation of all equipment and machinery by planning and scheduling maintenance activities in coordination with area superintendents.</span></li>
<li style="text-align:justify;"><span>Ensure maintenance work is performed in accordance with safe engineering standards, sound technical practices, and approved standard operating procedures.</span></li>
<li style="text-align:justify;"><span>Ensure the smooth maintenance of shared loading lines by communicating with surrounding external companies and coordinating related activities.</span></li>
<li style="text-align:justify;"><span>Achieve departmental maintenance objectives and maintain accurate performance records.</span></li>
</ul>
<p> </p>
<p> </p>
</div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
15+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Gender">
<b>Gender</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Gender">
Male </div>
</div>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Chief Accountant
<ul>
<li><span>Posting Date</span>: 16/08/2026</li> <li><span>Ref</span>: JOR-448</li> <li><span>Position</span>: Chief Accountant</li>
<li> </li><li><span>Location</span>: Jordan</li>
<li><span>City</span>: Amman</li>
<li> </li><li><span>Sector</span>: Manufacturing</li> <li><span>Years of Experience</span> 6 to 8 years</li>
<li> </li><li><span>Qualification</span>: Bachelor’s degree in Accounting, Finance, or a related field; professional certifications (JCPA, CMA, or SOCPA) are an added advantage.</li> <li><span>Salary</span>: JOD 1,000 – JOD 1,200 per month</li> <li><span>Workdays</span>: </li> <li> </li><li><span>Description</span>: Our client is a prominent, medium-scale Manufacturing company located in Sahab, Amman, Jordan. Operating a high-capacity production facility, the company is seeking an experienced and analytical Chief Accountant to lead daily accounting operations, manage manufacturing cost controls, oversee inventory reconciliations, execute financial closings, and ensure statutory tax compliance while reporting directly to the Finance Manager. Key Responsibilities <ul>
<li>General Ledger & Financial Closing: Direct the full accounting cycle (AP, AR, payroll, fixed assets, GL reconciliations); execute timely month-end and year-end closings, trial balances, and financial schedules.</li>
<li>Cost Accounting & Inventory Control: Track manufacturing costs, direct material usage, labor allocations, and overhead absorption; perform regular physical-to-ERP inventory reconciliations, variance analyses, and scrap/wastage tracking.</li>
<li>ERP Systems & Tax Compliance: Operate ERP systems daily for transaction logging and cost center monitoring; guarantee total compliance with Jordanian tax regulations (Sales Tax/VAT, Income Tax, Withholding Tax) and Social Security filings.</li>
<li>Audits & Team Supervision: Guide and review the daily work of junior accountants; prepare schedules for internal/external audits and collaborate with factory operations, procurement, and warehouse teams to enforce internal controls.</li>
</ul> Key Qualifications <ul>
<li>Experience: 6 to 8 years of progressive accounting experience, with substantial direct exposure to a manufacturing or industrial environment.</li>
<li>Education & Credentials: Bachelor’s degree in Accounting, Finance, or a related field; professional certifications (JCPA, CMA, or SOCPA) are an added advantage.</li>
<li>Technical Mastery: Expertise in manufacturing cost accounting, bill of materials (BOM), inventory valuation, general ledger management, ERP operation (SAP, Dynamics, Odoo, or local Tier-2/3 ERPs), and Jordanian tax laws.</li>
<li>Languages: Native-level command of Arabic; good professional working command of English.</li>
<li>Location/Mobility: Based in Jordan (accessible to Sahab Industrial City; inside Jordan candidates preferred).</li>
<li>Work Logistics: 5 working days per week; immediate to 30-day joining preference.</li>
</ul>
<br>
<br>
More<br>
</li>
</ul>
<br>
<br> </div>
Hikma Quality
Jordan - Amman
<p>We are looking for a talented Operator, Manufacturing , to join us. At Hikma, you'll be supported by a culture of progress and belonging where people are encouraged to develop, well-being is prioritized, and our inclusive approach values contributions from all. We're seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</p><p>If you want to be part of a team that cares about impact, this is the place for you.</p><p><strong>Key Responsibilities:</strong></p><p>Ensuring adherence to cGMPs, safety, quality, health, and environmental procedures throughout all manufacturing activities to ensure a healthy and safe work environment.</p><p>Cleaning of manufacturing Equipment & utensils according to the relevant standard operating procedures and protocols.</p><p>Operation of equipment & machines according to relevant standard operating procedures.</p><p>Proper implementation of steps mentioned in the manufacturing batch and packaging batch records (MPRs).</p><p>Proper documentation for all manufacturing & cleaning activities on related logbooks, batch records, and packaging records on a daily basis.</p><p>Provides input and suggestions for troubleshooting operational problems, process improvements, as well as for procedure writing and revision.</p><p>Preparing daily reports and shift handling communications on a shift basis.</p><p>All other duties as assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</p><p><strong>Experience:</strong></p><p>0 3 years of relevant experience as an operator.</p><p><strong>Education:</strong></p><p>Diploma in chemical engineering, pharmacy, chemistry, or any related field.</p><p><strong>Additional Requirements:</strong></p><p>Ability to perform tasks requiring physical effort.</p><p><strong>Required Skills:</strong></p><p>Ability to use computers to perform a variety of data-entry transactions and to retrieve information (procedures; safety, employment, and other information).</p><p>Preferred to have the ability to perform data entry/maintenance in SAP or equivalent systems.</p><p>Good English language skills (especially in reading and writing) is required.</p><p>Pharmaceutical or other regulatory (GMP) experience is preferred.</p><p>Employee may be required to stand continually throughout the shift.</p><p>Employee may be required to attend on morning or night shift with long shift is required.</p><p>Employee may be required to attend weekend.</p><p>Job involves frequent bending, twisting, pushing, pulling and lifting.</p>
Jordan - Amman
<p><br></p><p>Scope of the Position The Systems Administrator is responsible for the effective provisioning, installation, configuration, operation, and maintenance of systems hardware, software, and related infrastructure in both Windows and Linux environments. This role ensures that IT systems run efficiently and securely, serving the needs of the organization. The candidate will work with various teams to design and implement solutions that enhance IT service delivery.</p><p>Primary Duties and Responsibilities</p><p>System Administration (Windows & Linux):</p><ul><li>Manage and maintain both Windows Server and Linux environments, ensuring high availability, security, and performance.</li><li>Install, configure, and update server operating systems, applications, and related infrastructure.</li><li>Monitor server health, performance, and security to identify and resolve potential issues.</li><li>Perform system backups, restore operations, and disaster recovery planning.</li><li>Manage user accounts, permissions, and access control on both Windows and Linux systems.</li></ul><p>Security & Compliance:</p><ul><li>Implement and maintain security protocols, patch management, and vulnerability assessments for both environments.</li><li>Ensure systems comply with relevant industry standards and regulations (e.g., SOC2, PCI-DSS , GDPR).</li><li>Administer Active Directory (AD) and domain security policies on Windows systems.</li></ul><p>Networking & Infrastructure:</p><ul><li>Collaborate with network and security teams to optimize system integrations and improve IT infrastructure resilience.</li></ul><p>Automation & Scripting:</p><ul><li>Develop and maintain automation scripts for routine tasks using PowerShell, Bash, Python, or other scripting languages.</li><li>Automate system deployments, monitoring, and updates for both Windows and Linux environments.</li></ul><p>Virtualization & Cloud:</p><ul><li>Manage virtualization platforms such as VMware, Hyper-V, or other hypervisors.</li><li>Support cloud infrastructure (e.g., AWS, Azure) as part of a hybrid environment, managing servers and services deployed in the cloud.</li><li>Migrate workloads between on-premises and cloud platforms when needed.</li></ul><p>Technical Support & Troubleshooting:</p><ul><li>Provide advanced troubleshooting support for system issues, ensuring timely resolution of critical incidents.</li><li>Collaborate with helpdesk and other IT staff to provide technical assistance and training to end-users.</li><li>Document system configurations, procedures, and troubleshooting guides for future reference.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).</li><li>3-5 years of experience as a Systems Administrator or similar role, with experience managing both Windows and Linux environments.</li><li>Strong knowledge of Windows Server (Active Directory, Group Policy, DNS, DHCP) and Linux distributions (Red Hat, Ubuntu, CentOS).</li><li>Proficiency with scripting and automation using PowerShell, Bash, or Python.</li><li>Experience with virtualization technologies (e.g., VMware, Hyper-V).</li><li>Familiarity with cloud environments (AWS, Azure, or GCP).</li><li>Solid understanding of networking concepts and protocols (e.g., TCP/IP, DNS, VPN).</li><li>Relevant certifications are a plus (e.g., Microsoft Certified: Windows Server, CompTIA Linux+, Red Hat Certified System Administrator, AWS Certified SysOps Administrator).</li><li>Working at a desk on a computer for long periods of time.</li><li>Lifting heavy equipment, such as servers.</li><li>Requires occasional on-call support for critical system incidents and maintenance during off-hours.</li></ul>
Confidential
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Systems Administrator is responsible for the effective provisioning, installation, configuration, operation, and maintenance of systems hardware, software, and related infrastructure in both Windows and Linux environments. This role ensures that IT systems run efficiently and securely, serving the needs of the organization. The candidate will work with various teams to design and implement solutions that enhance IT service delivery.</p><p><strong>Primary Duties and Responsibilities</strong></p><p><strong>System Administration (Windows & Linux):</strong></p><ul><li>Manage and maintain both Windows Server and Linux environments, ensuring high availability, security, and performance.</li><li>Install, configure, and update server operating systems, applications, and related infrastructure.</li><li>Monitor server health, performance, and security to identify and resolve potential issues.</li><li>Perform system backups, restore operations, and disaster recovery planning.</li><li>Manage user accounts, permissions, and access control on both Windows and Linux systems.</li></ul><p><strong>Security & Compliance:</strong></p><ul><li>Implement and maintain security protocols, patch management, and vulnerability assessments for both environments.</li><li>Ensure systems comply with relevant industry standards and regulations (e.g., SOC2, PCI-DSS , GDPR).</li><li>Administer Active Directory (AD) and domain security policies on Windows systems.</li></ul><p><strong>Networking & Infrastructure:</strong></p><ul><li>Collaborate with network and security teams to optimize system integrations and improve IT infrastructure resilience.</li></ul><p><strong>Automation & Scripting:</strong></p><ul><li>Develop and maintain automation scripts for routine tasks using PowerShell, Bash, Python, or other scripting languages.</li><li>Automate system deployments, monitoring, and updates for both Windows and Linux environments.</li></ul><p><strong>Virtualization & Cloud:</strong></p><ul><li>Manage virtualization platforms such as VMware, Hyper-V, or other hypervisors.</li><li>Support cloud infrastructure (e.g., AWS, Azure) as part of a hybrid environment, managing servers and services deployed in the cloud.</li><li>Migrate workloads between on-premises and cloud platforms when needed.</li></ul><p><strong>Technical Support & Troubleshooting:</strong></p><ul><li>Provide advanced troubleshooting support for system issues, ensuring timely resolution of critical incidents.</li><li>Collaborate with helpdesk and other IT staff to provide technical assistance and training to end-users.</li><li>Document system configurations, procedures, and troubleshooting guides for future reference.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).</li><li>3-5 years of experience as a Systems Administrator or similar role, with experience managing both Windows and Linux environments.</li><li>Strong knowledge of Windows Server (Active Directory, Group Policy, DNS, DHCP) and Linux distributions (Red Hat, Ubuntu, CentOS).</li><li>Proficiency with scripting and automation using PowerShell, Bash, or Python.</li><li>Experience with virtualization technologies (e.g., VMware, Hyper-V).</li><li>Familiarity with cloud environments (AWS, Azure, or GCP).</li><li>Solid understanding of networking concepts and protocols (e.g., TCP/IP, DNS, VPN).</li><li>Relevant certifications are a plus (e.g., Microsoft Certified: Windows Server, CompTIA Linux+, Red Hat Certified System Administrator, AWS Certified SysOps Administrator).</li><li>Requires occasional on-call support for critical system incidents and maintenance during off-hours.</li></ul><p></p></section>
Confidential
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Own the design and operation of internal automations and AI-powered agents. You'll turn API workflows into reliable, observable systems using n8n and LLMs.</p><p>Key Responsibilities :</p><ul><li>Build and maintain n8n workflows and custom nodes that orchestrate APIs, webhooks, and LLM calls.</li><li>Design AI-assisted flows (classification, extraction, summarization, decision support) with clear guardrails.</li><li>Implement secrets management, RBAC, rate limiting, and prompt-injection defenses.</li><li>Add monitoring, alerting, and cost tracking; set SLOs for critical automations.</li><li>Write concise docs/playbooks; enable self-serve patterns for teammates.</li><li>Continuously improve reliability, latency, and cost via testing and iteration.</li></ul><p>Strong hands-on with n8n (or Make/Zapier/Airflow) and REST/GraphQL APIs. Proficiency in Python or other programming languages for custom logic/integrations. Practical LLM experience (function calling, prompting, evaluation basics). Solid grasp of auth (OAuth2/JWT), webhooks, queues, retries, and idempotency. SQL fundamentals and basic NoSQL familiarity. Security mindset: data handling, secrets, dependency hygiene.</p><p>Nice-to-Haves GCP/AWS, Docker/Kubernetes, GitOps/CI. Observability (logs/metrics/traces). Exposure to LangChain or RPA/BPM concepts.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Do you want to love what you do at work? Do you want to make a difference, an impact, and transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you are looking for , webook.com is Saudi s #1 event ticketing and experience booking platform in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion in sales.</p><p></p></section>
Jordan - Amman
<p>As an Incident Management Coordinator, you will coordinate high-impact and complex incidents across SITA Global Services 5 portfolio s and customer-facing services, ensuring rapid restoration of service while minimizing business and customer impact. You will lead incident coordination activities, facilitate collaboration across technical and operational teams, manage stakeholder communications, and drive accountability throughout the incident lifecycle. The role works closely with cross-functional teams across SITA Global Services portfolios: C&DE (Communication & Data Exchange), including Network, Security and Value Added Services (VAS) Baggage Services Airport Operations Passenger Processing Border Services You will also collaborate with cross functional teams, engineering groups, service owners, suppliers, customer support organizations, and operational stakeholders to ensure service stability, operational excellence, and continual service improvement. Beyond incident coordination, the team contributes to operational governance, service quality improvement, trend analysis, post-incident reviews, problem identification, knowledge management, and continuous improvement initiatives designed to enhance service availability and customer experience across SITA's global ecosystem. Reporting to the Lead Incident Manager, you will be part of the Incident Management Team within the Digital Customer Organisation (DCO), responsible for coordinating and driving the end-to-end Incident Management process across SITA's global service portfolio. The team acts as the central point of coordination during service disruptions, ensuring incidents are assessed, prioritized, communicated, escalated, and resolved in accordance with ITIL best practices, agreed service levels, and operational governance standards. Role outcome: Incidents are controlled, communicated, escalated and documented consistently, with service restoration and customer impact at the centre of every decision.</p>
<p>Own and coordinate the end-to-end incident lifecycle, from detection and impact assessment through containment, service restoration, validation and closure, in accordance with ITIL practices, priority models, SLAs, OLAs and operational procedures. Manage high-impact and complex incidents across multiple service domains, including applications, infrastructure, networks, cloud, data centres, security and end-user technology services, maintaining operational control until stable service is confirmed. Assess business and customer impact, urgency, service criticality and operational risk, validating incident priority and initiating functional, hierarchical, Major Incident or crisis escalation when established thresholds are met. Lead incident bridges, war rooms and collaboration channels, engaging DCO teams, SGS portfolios, Service Desk, NOC, engineering teams, suppliers, service owners and Enterprise IT stakeholders to drive the fastest safe restoration of service. Establish and maintain a structured recovery plan, assigning clear owners and target times, managing dependencies and risks, constructively challenging delays and ensuring accountability across resolver teams. Serve as the central communication point throughout the incident, providing timely, accurate and business-focused updates to stakeholders, service owners, Customer Service Managers, operational leaders and senior management at agreed intervals. Maintain complete, accurate and time-stamped incident records in ServiceNow or the approved ITSM platform, documenting impact, diagnostics, actions, decisions, escalations, communications, workarounds and service-restoration evidence. Coordinate shift and regional handovers and confirm successful service restoration, ensuring continuity of ownership, clear communication of outstanding actions and risks, and validation of service stability before incident closure. Lead or support post-incident reviews and Problem Management activities, contributing timelines and evidence, identifying lessons learned, and ensuring corrective and preventive actions are assigned, tracked and integrated with Change, Knowledge and Continual Improvement processes. Monitor incident performance, trends and process quality, including recurring failures, backlog, SLA exposure, customer impact and resolution performance, while driving service improvements, strengthening operational readiness and coaching junior coordinators in Incident Management best practices.</p>
<p>ITIL Foundation certification or an equivalent recognized IT Service Management qualification. Advanced ITIL certification, such as ITIL Managing Professional, Practice Manager or Specialist, would be an advantage. Relevant technical or platform certifications, such as CCNA, CCNP, CompTIA Network+, CompTIA Security+, Microsoft Azure, AWS, ServiceNow, or comparable cloud, cybersecurity, networking and infrastructure qualifications. Experience coordinating Major Incidents, critical service outages, cybersecurity-related disruptions or business-continuity events involving multiple technical teams, suppliers, customers and senior stakeholders. Experience supporting airline, airport, aviation, travel, transport, telecommunications or other regulated and business-critical service environments. Working knowledge of aviation technology services, such as passenger processing, baggage services, airport operational systems, border-management solutions, communication platforms and aviation network services. Practical experience across one or more enterprise technology domains, including networking and telecommunications, information security, cloud and data-centre services, airport systems, passenger or baggage-processing platforms, APIs, messaging and application integration. Experience using ServiceNow across Incident, Major Incident, Problem, Change, Service Request, Knowledge and Service Level Management, including reporting, dashboards, SLA monitoring and operational performance analysis. Experience facilitating post-incident reviews, service-improvement initiatives or operational-readiness exercises, applying structured analysis techniques and supporting automation, observability, AIOps, knowledge transfer or coaching activities.</p>
<p><br></p><p><strong>Desired Candidate Profile</strong></p><p>You have 2 to 5 years of relevant experience in Incident Management, Major Incident Management, Service Desk, NOC, Command Centre, IT Operations or another customer-focused enterprise support environment. You possess a strong working knowledge of ITIL-based Incident Management, including its integration with Major Incident, Problem, Change, Event, Knowledge, Service Level and Continual Improvement practices. You have practical experience using ServiceNow or an equivalent enterprise ITSM platform to manage incidents, monitor SLAs, maintain accurate records and produce operational reports. You understand enterprise technology services, including applications, networks, cloud, data centres, infrastructure, identity, security, monitoring and end-user services, and can recognize service dependencies and operational risks. You demonstrate strong incident coordination, prioritization and escalation skills, with the ability to manage multiple assignments and maintain progress in a fast-paced, 24x7 operational environment. You communicate clearly and professionally, translating technical information into concise, business-focused updates for customers, technical teams, service owners and senior stakeholders. You apply structured analytical thinking and sound judgement to assess impact, evaluate incomplete information, challenge assumptions and support timely service-restoration decisions. You work effectively across global, multicultural and virtual teams, using collaboration, influence and constructive challenge to maintain accountability without relying on direct reporting authority. You demonstrate customer centricity, ownership, integrity, resilience and attention to detail, remaining calm and professional during high-impact or time-sensitive incidents. You hold a diploma, degree or equivalent practical experience in Computer Science, Information Technology, Electronics, Telecommunications or a related discipline. ITIL Foundation certification and experience in airline, airport, travel or other business-critical environments are desirable.</p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>We are looking for an energetic, well-presented, and guest-focused hostess who is passionate about delivering exceptional hospitality with warmth and professionalism in luxury restaurant environments.</p>
<p>As the first point of contact for our guests, you will play a key role in creating memorable first impressions, ensuring every visitor receives a warm welcome and an outstanding dining experience from arrival to departure.</p>
<p>This is approximately a 45-day activation event running from 15 July 2026 to 30 August 2026.</p>
<p>This opportunity is based at a resort in Saudi Arabia, with flights, accommodation, and meals provided by the company.</p>
<h4>Guest experience</h4>
<ul>
<li>Welcome guests with a warm, friendly, and professional attitude.</li>
<li>Manage reservations, walk-ins, and waiting lists efficiently.</li>
<li>Escort guests to their tables while introducing the restaurant experience.</li>
<li>Provide accurate information about the venue, menus, promotions, and events.</li>
<li>Handle guest enquiries and special seating requests promptly and courteously.</li>
<li>Ensure every guest receives a positive first and last impression of the restaurant.</li>
</ul>
<h4>Service excellence</h4>
<ul>
<li>Monitor the dining room to ensure a seamless guest flow.</li>
<li>Coordinate with the restaurant team to optimize table availability and seating.</li>
<li>Anticipate guest needs and resolve concerns professionally.</li>
<li>Balance a warm, engaging personality with the high service standards expected in a premium hospitality environment.</li>
<li>Maintain a polished appearance and uphold the restaurant's luxury brand image at all times.</li>
</ul>
<h4>Team & operations</h4>
<ul>
<li>Work closely with managers, servers, and support staff to ensure smooth restaurant operations.</li>
<li>Assist with opening and closing hostess duties.</li>
<li>Keep the reception, waiting area, and entrance clean, organized, and inviting.</li>
<li>Support the team during busy service periods while maintaining a calm and welcoming presence.</li>
<li>Follow company policies, health and safety standards, and operational procedures.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>2+ years of experience as a hostess or captain waitress in hotels, restaurants, or beach clubs.</li>
<li>Understanding of restaurant service to VIP guests.</li>
<li>Understanding of the flow of service.</li>
<li>Experience in high-energy or fast-paced environments.</li>
</ul>
<h4>Benefits</h4>
<ul>
<li>All travel and flights covered. Full travel arrangements, including flights and transfers, will be arranged ensuring a seamless journey to and from the activation location.</li>
<li>Accommodation provided.</li>
<li>Transport provided.</li>
<li>Meals provided.</li>
<li>Work gaining exposure to world-class hospitality standards.</li>
</ul>
<h4>About the company</h4>
<p>At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up. Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.</p>
<h4>Crafting a homegrown legacy</h4>
<p>All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house—from initial vision and brand identity to concept creation, design, execution and operation. We don’t import ideas; we build them—crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.</p>
<h4>Our signature brands</h4>
<p>Every brand under our umbrella proudly reflects the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets—but consistently surpasses—global standards in entertainment, hospitality, F&B, lifestyle, wellness, family & pet entertainment experience.</p>
<p>Our signature ventures to name a few:</p>
<ul>
<li>The Groves</li>
<li>Zodiac Cuisine</li>
<li>Little Krazy</li>
<li>LucaLand</li>
<li>El Lechazo</li>
</ul>
<p>Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco, etc., ensuring full legal protection and readiness for global expansion.</p>
<h4>We are only getting started!</h4>
<p>Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity, and cultural pride.</p>
<h4>People first</h4>
<p>Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.</p>
<h4>Join us</h4>
<p>Whether you’re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history. Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.</p></p><p></p>
AccorHotel
Jordan - Amman
<p>Responsibilities: The Guest Relations Officer is responsible for ensuring exceptional guest experiences by providing personalized service, addressing guest requests and concerns, and maintaining high standards of hospitality throughout the guest journey. The role acts as a key point of contact between guests and hotel departments to ensure guest satisfaction and loyalty. Welcome guests upon arrival and provide a warm, professional, and personalized experience. Maintains the highest standard of professionalism, ethics and attitude towards guests and colleagues. Assist guests with check-in, check-out, and general hotel inquiries. Handle guest requests, concerns, and complaints promptly and professionally, ensuring effective resolution. Coordinate with other hotel departments to ensure seamless guest experiences. Conduct daily guest engagement activities and follow up on guest feedback. Recognize VIP guests, repeated guests, and special occasions, ensuring appropriate arrangements are made. Maintain accurate guest profiles and update relevant information in the hotel system. Promote hotel facilities, services, and special offers to guests. Monitor guest satisfaction levels and contribute to improving service quality. Assist in preparing welcome amenities, guest correspondence, and special arrangements (FOM/AFOM/Duty Manager- allocation of rooms, Housekeeping- amenities and special preferences, Room Service- amenities, and Concierge/Bell Service- luggage handling). Support the Front Office team during peak operational periods when required. Ensure compliance with hotel policies, procedures, and brand standards. Ensure daily Guest courtesy calls are being carried out and logged formally in the Front Office log or OPERA guest profile, assisting as necessary to carry out the calls and compile the reports. Meet the required daily quota for Guest courtesy calls as established by management. Conducts show around of the hotel when requested. Maintain a complete knowledge of: Hotels features/services, hours of operation. Hotels restaurant and menu price range. Hotels room types, numbers, names, amenities and location. All the Repeat Guest/ Special Guest programs and packages. All room rates, special packages and promotions. Co-ordinates and assists with VIP arrival room allocations, meeting, escorting and in-room check-in of VIP guests. Follows Hotel s telephone etiquette standards. Enrollment of new loyalty members and updates certificate maintenance when applicable. Drives Rate and RevPAR through up-selling room brand. Follow departmental policies and procedures. Follow all safety and sanitation policies. Other duties as assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.</p><p>Previous experience in Front Office, Guest Relations or Hospitality Operations preferred.</p><p>Excellent communication and interpersonal skills.</p><p>Strong guests service and problem-solving abilities.</p><p>Professional appearance and positive attitude.</p><p>Ability to work under pressure and handle multiple tasks effectively.</p><p>Strong organizational and time management skills.</p><p>Proficient in the English language (verbal & written).</p><p>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.</p><p>Knowledge of computerized Front Office systems required.</p><p>Must have the ability to handle cash effectively and accurately.</p>
Valoris Offshore
Jordan - Amman
<p>The role of the Driver position is to support the transportation operation that includes covering the movements of the staff and any other official movements assigned to the driver by the fleet management team. The Driver is responsible to drive, manage and administer the vehicle to provide safe and efficient transport all the time.<br> </p> <p> <strong>Professional Competencies</strong> <br>Generic professional competencies for this position:<br> Experience from working within technical expertise area in a humanitarian/ recovery context.<br> Previous experience from working in complex and volatile contexts.<br> Sufficient knowledge of the different routes in Jordan and the ability to travel to all the locations among Jordan including access the refugee camps.<br> Documented results related to the position's responsibilities.<br> Some knowledge of English.</p> <p> <strong>Context/specific skills, knowledge and experience:</strong> </p> <p>Qualification requirement: Tawjihi or equivalent Years of Experience: 5 +</p> <p> English communication Skills<br> Driving license (category 3 ) Manual gear <br> Familiarity with the Jordanian traffic rules and regulations.<br> <br> Good communication and interpersonal skills<br> Highly approachable and trustworthy<br> Strong organizational and team working skills</p> <p>Behavioral Competencies (max 6)<br> Handling insecure environments<br> Planning and delivering results<br> Working with people<br> Communicating with impact and respect<br> </p> <p> <strong>Generic responsibilities</strong> </p> <p> <br> Adhere to NRC policies, tools, handbooks and guidelines.<br> Prepare and develop status reports as required by management.<br> Promote and share ideas for improvement.<br> Perform according to the work and development plan.<br> Transport NRC staff, visitors, documents and goods/materials to designated destinations when officially approved<br> Ensure the safety and security of the passengers, the goods and the vehicle<br> Immediately report accidents, breakdowns and needs of repair and general maintenance/service<br> Respect the local traffic regulations and the NRC logistical/vehicle policies at all times</p> <p> </p> <p> <strong>Specific responsibilities</strong> </p> <p> Maintain the logbook for all trips and ensure that all movements are registered accurately using the needed tools such as EFS (E-Fleet system) and the tablets.<br> Cover responsibilities on daily basis as per the duty roster which includes covering the camps Band C duty shifts.<br> Maintain the vehicle in proper operating condition at all times, including keeping the vehicle clean, ensuring enough fuel, checking the technical state etc and report any issues found directly to the LM.<br> In liaison with the line manager, arrange for repairs and servicing<br> Ensure the assigned vehicle has all the necessary documents and equipment<br> Provide logistical support during trainings and workshops<br> Liaise with field logistics and programme staff to ensure covering NRC operations in smooth way, and to support the logistics and other departments in loading/off-loading materials when needed.</p> <p> </p> <p> <strong>Critical Interfaces</strong> <br>By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:<br>Scale and scope of position</p> <p>Staff: N/A Stakeholders: NRC Staff Budgets: N/A<br>Information: EFS</p> <p>Legal or Compliance: NRC code of conduct, NRC logistics handbook, NRC Jordan Fleet SOPs<br> </p>
Marriott Hotels & Resorts
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.<br>CORE WORK ACTIVITIES<br>Leading Guest Services Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Ensures recognition of employees is taking place across areas of responsibility.<br>• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>Maintaining Guest Services and Front Desk Goals<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.<br>• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Understands the impact of Front Office operations on the Rooms area and overall property financial goals.<br>• Manages department controllable expenses to achieve or exceed budgeted goals.<br>Managing Projects and Policies<br>• Ensures compliance with all Front Office policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Ensuring Exceptional Customer Service <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<br>• Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.<br>• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.<br>• Strives to improve service performance.<br>• Empowers employees to provide excellent customer service.<br>• Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Responds to and handles guest problems and complaints.<br>• Observes service behaviors of employees and provides feedback to individuals and/or managers.<br>Managing and Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Establishes challenging, realistic and obtainable goals to guide operation and performance.<br>• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Ensures employees are treated fairly and equitably.<br>• Manages employee progressive discipline procedures for Front Office Staff.<br>• Administers the performance appraisal process for direct report managers.<br>• Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>