Restaurant Assistant Manager Jobs in Jordan
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Jordan - Amman
<h2 class="h5">Job description</h2>
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<p><span><span><strong>NTD Hotels is hiring a Cluster Director of Marketing</strong></span></span></p><br><p><span><span>We are looking for an exceptional and commercially driven marketing leader to shape and lead the marketing strategy across NTD Hotels’ prestigious portfolio of <strong>IHG-branded hotels in Jordan</strong>, representing some of the world’s most recognized hospitality brands, including <strong>InterContinental, Crowne Plaza and Holiday Inn</strong>.</span></span></p><br><p><span><span>As <strong>Cluster Director of Marketing</strong>, you will provide strategic leadership across a diverse portfolio of city, resort and destination hotels. You will lead the development and execution of integrated marketing, brand, digital, communications and public relations strategies—strengthening brand positioning, driving demand and delivering measurable commercial results.</span></span></p><br><p><span><span><strong>Key responsibilities:</strong></span></span></p><br><ul><li>Develop and lead the cluster marketing strategy in alignment with NTD Hotels’ business priorities and IHG brand direction</li><li>Drive integrated campaigns that increase awareness, engagement, demand and revenue across all hotels</li><li>Strengthen the market positioning of each hotel while protecting the identity and standards of its respective IHG brand</li><li>Lead digital marketing, social media, content strategy, public relations and marketing communications</li><li>Partner closely with hotel leadership, commercial teams, IHG regional teams, agencies and other key stakeholders</li><li>Identify market opportunities and use performance insights to continuously improve marketing effectiveness and return on investment</li><li>Guide and develop hotel marketing teams while ensuring consistent execution and high-quality brand representation</li></ul><p><span><span><strong>The ideal candidate will bring:</strong></span></span></p><br><ul><li>Significant marketing leadership experience within the luxury and upscale hospitality sector</li><li>Strong knowledge of international hotel brands and multi-property marketing</li><li>A proven record of building brands, driving demand and delivering measurable commercial impact</li><li>Deep expertise in digital marketing, content, social media, public relations and integrated campaigns</li><li>Strong commercial awareness, strategic thinking and stakeholder-management capabilities</li><li>Inspiring leadership and the ability to influence across multiple hotels and functions</li><li>Excellent command of Arabic and English</li></ul><p><span><span>This is a high-impact leadership opportunity to shape the marketing direction of a growing IHG hotel portfolio and contribute to the continued success of NTD Hotels in Jordan.</span></span></p><br><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>
Jordan - Amman
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<span>General Cashier / Paymaster</span><p><span><strong>Holiday Inn Resort Dead Sea</strong></span></p><br><span>Role Purpose</span><p><span>As a <strong>General Cashier / Paymaster</strong>, you will support the Finance & Business Support team by ensuring accurate handling of hotel cash transactions and timely, accurate payroll administration. You will maintain proper financial records, safeguard cash and confidential payroll information, and ensure compliance with hotel policies, IHG standards, and applicable local regulations.</span></p><br><span>Key Responsibilities</span><ol><li><span>Handle daily cash collections, deposits, and reconciliation of hotel revenues in accordance with established procedures.</span></li><li><span>Verify cash received from hotel outlets and departments against supporting reports and documentation.</span></li><li><span>Prepare daily bank deposits and maintain accurate General Cashier records.</span></li><li><span>Maintain and control petty cash, cash floats, and related supporting documentation.</span></li><li><span>Investigate and follow up on cash discrepancies and report any irregularities promptly.</span></li><li><span>Prepare and process the monthly payroll accurately and within the required timeline.</span></li><li><span>Review attendance, overtime, allowances, deductions, unpaid leave, and other payroll-related information before processing.</span></li><li><span>Maintain accurate payroll records and ensure confidentiality of all colleague salary and personal information.</span></li><li><span>Process final settlements, leave payments, deductions, and other payroll adjustments as required.</span></li><li><span>Coordinate closely with Human Resources regarding colleague movements, salary changes, attendance, and other payroll-related matters.</span></li><li><span>Support payroll reconciliation and ensure proper allocation and recording of payroll-related expenses.</span></li><li><span>Maintain organized records and supporting documents in accordance with hotel procedures, internal controls, and audit requirements.</span></li><li><span>Support internal and external audits by providing required cashier and payroll documentation.</span></li><li><span>Perform other Finance & Business Support duties as assigned.</span></li></ol><span>Key Skills & Experience</span><ul><li><span>Bachelor’s degree or Diploma in Accounting, Finance, Business Administration, or a related field.</span></li><li><span>Previous experience in General Cashier, Paymaster, Payroll, or Accounting, preferably within the hospitality industry.</span></li><li><span>Good understanding of payroll processing, cash handling, reconciliation, and basic accounting principles.</span></li><li><span>Knowledge of Jordanian payroll requirements, Social Security, income tax, and applicable labour regulations is an advantage.</span></li></ul><span>Technical Skills, Knowledge & Other Skills</span><ul><li><span>Good command of English, both written and spoken.</span></li><li><span>Strong numerical and analytical skills with excellent attention to detail.</span></li><li><span>Strong administrative, documentation, and follow-up skills.</span></li><li><span>High level of integrity, confidentiality, and accuracy when handling cash and payroll information.</span></li><li><span>Proficient in Microsoft Office, particularly Microsoft Excel.</span></li><li><span>Experience with hotel accounting, payroll, or HR systems is an advantage.</span></li><li><span>Ability to meet strict payroll and financial reporting deadlines.</span></li><li><span>Strong communication and coordination skills with Finance, Human Resources, and hotel departments.</span></li></ul><br> </div>
Q2Impact
Jordan - Amman
<p><strong>Job Description</strong></p>
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<p ><strong>Position:</strong></p>
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<p >Director of Finance and Administration</p>
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<p ><strong>Type of Contract:</strong></p>
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<p >Full-time, fixed term contract</p>
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<p ><strong>Project: </strong></p>
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<p >Youth Grow Activity</p>
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<p ><strong>Reports to:</strong></p>
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<p >Chief of Party</p>
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<p ><strong>Location:</strong></p>
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<p >Amman, Jordan</p>
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<p><strong>About Youth Grow Activity </strong></p>
<p>Launched in 2023, Youth Grow Activity (YGA) is a five-year US Government (USG)-funded initiative that aims to transform the economic trajectory of Jordan’s youth while strengthening resilient, opportunity-rich local systems to promote long-term stability and security. YGA reflects a growing strategic consensus: youth economic empowerment is no longer just a development objective; it is a tool for socioeconomic prosperity. YGA tackles the root causes of economic exclusion and youth unemployment—key drivers of social unrest, destabilized vulnerable communities, and brain drain and migration. By aligning local and national economic opportunities with shared regional and global strategic interests, YGA leverages economic empowerment as a force to foster resilient partnerships that help co-create future-ready systems.</p>
<p> </p>
<p><strong>About Q2IMPACT (QED Group, LLC DBA Q2 Impact) </strong></p>
<p>Q2IMPACT, a QED Group company, brings over 25 years of expertise in data-driven, impact-focused solutions at the intersection of development, diplomacy, and defense. Rooted in this dynamic history, Q2IMPACT leverages cutting-edge technology, data-driven insight, and strategic expertise to tackle today’s most pressing challenges. Evolving with global priorities, Q2IMPACT blends its rich legacy in Monitoring, Evaluation, and Learning (MEL), Collaboration, Learning, and Adaptation (CLA); data analytics; systems strengthening; and adaptive programming with a renewed focus on strategic relevance, economic growth, and national security. Launched in 2023, Youth Grow Activity (YGA) is a U.S. Government-funded initiative working with national partners in Jordan to help youth build practical skills and connect to income opportunities, leading to stable communities in Jordan by supporting lawful work, productive routines, and positive engagement for youth themselves. The primary beneficiaries of YGA are youth aged 10 to 29. Additionally, YGA engages with key stakeholders including MOY, MODEE, CPF and AQACA, JREEF as well as private sector stakeholders. YGA activities are being implemented across all 12 governorates (Mafraq, Irbid, Ajloun, Jerash, Balqa, Amman, Zarqa, Madaba, Karak, Tafilah, Ma’an, Aqaba). YGA delivers structured upskilling programs, income-generating opportunities, and positive engagement through MOY centers and other national institutions. All of YGA's programs and activities are designed in alignment with Jordan's EMV and built to prepare a youth workforce capable of contributing to national priority sectors, including the National Conveyor Project and Jordan's growing digital economy.</p>
<p> </p>
<p><strong>Position Summary and Purpose</strong></p>
<p>Q2IMPACT is seeking a Director of Finance and Administration (DFA) for YGA. The role involves cooperative agreement budgeting, expense monitoring, financial reporting, adherence to donor guidelines, and compliance with USG regulations. The DFA also ensures conformity with local laws, oversees audits, and manages budget projections and forecasts. This position is critical for the timely preparation and submission of financial reports, operational and procurement management, and safeguarding the organization’s financial sustainability.</p>
<p>The DFA is a senior leadership role central to YGA’s success, and reports to the YGA Chief of Party. This position ensures the project’s financial integrity, operational efficiency, and regulatory compliance while fostering strategic decision-making and promoting excellence in operational, administrative, and human resource functions. The role currently oversees a team of four key professionals: a) Accountant b) Senior Grants & Subcontracting Lead, c) HR Officer, and d) Office Driver, ensuring effective collaboration, performance, and alignment with project goals. The DFA also leads coordination with YGA technical leads for timely planning of procurements and budget projections.</p>
<p>The role collaborates closely with home office, including the YGA Project Director, Director of Finance & HR, and Finance Department. Additionally, this role regularly interfaces with financial teams of YGA stakeholder partners and service providers for timely coordination of joint procurements.</p>
<p><br>
<strong>Primary Responsibilities</strong></p>
<ul>
<li><strong>Daily Financial Management</strong>
<ul >
<li>Oversee the day-to-day field office financial management, accounting, and operations.</li>
<li>Maintains and manages field office accounts, in coordination with Q2IMPACT home office.</li>
<li>Reviews vouchers and payment requests, including proper backup documentation, to ensure compliance with Q2IMPACT policies and procedures and USG rules and regulations.</li>
<li>Ensures timely payments to staff, consultants, and vendors.</li>
<li>Calculates and issues payroll; calculates and submits payroll taxes to the proper Jordanian authorities.</li>
<li>Maintains and oversees internal controls with direction from the home office Director of Finance and HR.</li>
<li>Manages treasury functions, including daily supervision of cash position, accounts, and petty cash.</li>
<li>Manages the field office financial filing system, both paper and electronic, in coordination with Q2IMPACT guidelines.</li>
</ul>
</li>
<li><strong>Budget Monitoring, Projections, and Financial Planning</strong>
<ul >
<li>Leads the development and regular updating of project budget projections, working closely with technical leads to obtain timely, accurate activity forecasts and spending assumptions.</li>
<li>Proactively identifies and resolves issues affecting forecast accuracy, including delays in technical input, changing implementation timelines, or gaps between planned activities and available budget.</li>
<li>Communicates projection updates, risks, and recommended adjustments to Q2IMPACT home office to support timely decision-making and effective financial management.</li>
<li>Prepares estimates of monthly cash requirements and submits them to Q2IMPACT’s Project Management.</li>
</ul>
</li>
<li><strong>Audit and Financial Reporting</strong>
<ul >
<li>Maintains complete, accurate, and timely financial records in compliance with USG and Q2IMPACT policies and procedures; prepares and submits monthly financial reports to Q2IMPACT home office promptly, as directed.</li>
<li>Prepares monthly, quarterly, annual, and ad hoc financial reports to USAID, including accruals, expenditures, and related reporting.</li>
<li>Coordinates with Q2IMPACT’s local legal and accounting advisors and serves as the liaison between local external auditing authorities and Q2 Impact headquarters.</li>
</ul>
</li>
<li><strong>Operational Coordination</strong>
<ul >
<li>Helps design and implement policies and procedures for achieving project efficiencies.</li>
<li>Supervises financial, operational, and administrative staff, as required.</li>
<li>Oversees procurement and inventory management of project supplies, services, and other items in accordance with USG rules and regulations.</li>
<li>Conducts organizational capacity assessments for sub-awardees and partners and develops partner capacity-building plans covering financial management systems, procurement processes, human resource management, social security, tax procedures, and related areas.</li>
<li>Leads the delivery of capacity-building activities to partners and coordinates with the MEAL Lead to identify and measure indicators that capture improvement.</li>
<li>Oversees smooth project closeout in compliance with contract terms and USG regulations.</li>
</ul>
</li>
</ul>
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<p><strong>Skills</strong></p>
<ul>
<li>Proven ability to lead and mentor multidisciplinary teams in dynamic environments.</li>
<li>Strong organizational and decision-making skills to manage complex financial and administrative operations.</li>
<li>Sound judgment, able to troubleshoot problems and develop creative solutions while identifying issues that need to be escalated.</li>
<li>Ability to influence and pull through key financial data and metrics to ensure accuracy of projections and meeting monthly revenue targets. </li>
<li>Expertise in financial analysis, risk assessment, and strategic planning.</li>
<li>Ability to synthesize data into actionable insights for senior leadership.</li>
<li>Operational, logistics, and procurement skills;</li>
<li>Ability to prioritize.</li>
<li>Superior organization skills and high accuracy, rigor, and attention to detail.</li>
<li>Strong teamwork and collaboration skills; ability to collaborate with colleagues and partners nationally and internationally.</li>
<li>Ability to adapt and work in a flexible, fluid, and evolving environment.</li>
<li>Proactive self-starter with the ability to independently multitask and prioritize.</li>
</ul>
<p> </p>
<p><br>
<strong>MINIMUM EDUCATION, EXPERIENCE, SKILLS & QUALIFICATIONS</strong></p>
<ul>
<li>Jordanian citizen.</li>
<li>Bachelor’s degree in Accounting, Business Administration, or related field or a Certified Public or Chartered Accounting qualification</li>
<li>A minimum of ten years of experience managing, in increasing roles of responsibility, finance, procurement, contracts management, operations, logistics, and/or human resource-related matters activities of similar dollar value;</li>
<li>Demonstrated supervisory experience.</li>
<li>Familiarity with USG financial reporting and compliance requirements; and</li>
<li>Experience managing donor-funded procurements and subcontracts/grants.</li>
<li>Excellent written and verbal communication skills in English required.</li>
</ul>
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Jordan - Amman
<p><b>description of the role:</b></p><ul><li>Provides leadership to the Forum by encouraging delegation, accountability and teamwork.</li><li>Strategic Coordination and Representation - Ensure transparent coordination mechanisms and regular information sharing between INGOs and other stakeholders. Enable INGOs to coordinate at strategic and operational level in Jordan by facilitating high quality, regular meetings of Country Directors, thematic working groups.</li><li>Provides leadership to the Forum by encouraging delegation, accountability and teamwork.</li><li>High level representation of INGO interests in external meetings and planning efforts nationally and globally; and strategically guide and encourage common advocacy and policy engagement.</li><li>Proactive agenda setting; facilitating a space for INGO-INGO collaboration and with other stakeholders; enabling sharing of information and analysis for effective decision-making.</li><li>Oversees the development, review and implementation of JIF Advocacy Strategy in close collaboration with the JIF Advocacy Working Group, while mobilizing and leveraging support from member organizations.</li><li>Responsible for the budgeting, budget management and accountability with the support of NRC s finance and grants teams.</li><li>Able to appreciate political necessity and delicate policy issues in humanitarian, development, and peacebuilding work and the application of principles to programming.</li><li>Acting as focal point for information/experience sharing with and among NGOs on relevant issues including managing NGO Forum and INGO membership, contact lists and mailing lists</li><li>Manages the Secretariat staff and consultants. Ensure responsiveness to staff, ready to support them as needed, an advocate for staff well-being.</li><li>Ensures the development of and compliance with procedures for the Forum and ensure compliance with and adherence to JIF approved policies and procedures and to and donor policies, guidance, and procedures.</li><li>Fundraise for the JIF, in coordination with the SC, to ensure sufficient funds to maintain operations of the Forum.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels) with additional experience working in a coordination role in not only a humanitarian but a development setting is preferred. Proven high profile management and strong advocacy experience in conflict-affected countries in humanitarian context. Knowledge of the Jordan context or previous experience working in the region is required with experience in administration and coordination of coalition or secretariat functions an asset. Fluency in English, both written and verbal, with strong writing and editing skills. Knowledge of Arabic is an added value.</p><p>Undergraduate/postgraduate qualifications in international relations, political science, development or other relevant field.</p><p>5+ years of experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels). Additional experience working in a coordination role in not only a humanitarian but a development setting is preferred.</p><p>Proven high profile management, coordination and strong advocacy experience in conflict-affected countries in humanitarian context.</p><p>Demonstrated communication, leadership skills, interpersonal and negotiation/diplomatic skills.</p><p>Documented skills in developing proposals, budgets and reports and familiarity with alternative funding modalities.</p><p>Knowledge of international humanitarian law and humanitarian reform is a plus, and demonstrated knowledge of humanitarian architecture, the UN system, and development coordination and familiarity with HDP Nexus contexts, Durable Solutions, and Localization.</p><p>Strong understanding of protection and conflict sensitivity.</p><p>Understanding of internal NRC operational and administrative system is an asset.</p>
Arab Potash
Jordan - Amman
<h2 class="h5">Job description</h2>
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<p ><b><span>Job Summary</span></b></p>
<p ><span>APC seeks to appoint a highly organized and detail-oriented <b>Document Controller</b> to oversee the administration, control, and coordination of project documentation for industrial EPC/EPCM projects. The appointed candidate shall be responsible for maintaining robust document control processes, safeguarding the accuracy and integrity of project records, administering revisions and approvals, and ensuring the timely distribution and retrieval of project information</span><span>. </span><span>The position<span> requires comprehensive knowledge of document management systems, engineering documentation practices, and project lifecycle requirements to ensure that accurate, approved, and current documentation is available to all relevant stakeholders</span></span><span>.</span></p>
<p> </p>
<p ><b><u><span>Duties and Responsibilities</span></u></b></p>
<p ><span><span>·<span> </span></span></span><span>Administer<span> document version control and ensure that only the latest approved revisions are issued and available for use.</span></span></p>
<p ><span><span>·<span> </span></span></span><span>Regulate<span> document access, distribution, and transmittal processes in accordance with established project requirements.</span></span></p>
<p ><span><span>·<span> </span></span></span><span>Coordinate document review, approval, and authorization workflows in line with applicable procedures.</span></p>
<p ><span><span>·<span> </span></span></span><span>Maintain a structured document management system to support the efficient storage, retrieval, and archiving of project records.</span></p>
<p ><span><span>·<span> </span></span></span><span>Monitor document revisions, maintain change records, and ensure that approved updates are accurately reflected across all relevant document registers and repositories.</span></p>
<p ><span><span>·<span> </span></span></span><span>Maintain engineering drawing registers, document registers, and formal correspondence logs.</span></p>
<p ><span><span>·<span> </span></span></span><span>Track vendor document submissions, technical submittals, requests for information, and project deliverables.</span></p>
<p ><span><span>·<span> </span></span></span><span>Support project teams in ensuring compliance with document control procedures, quality requirements, and applicable record management standards.</span></p>
<p ><span><span>·<span> </span></span></span><span>Ensure accurate filing, indexing, and retention of records throughout the project lifecycle.</span></p>
<p ><span><span>·<span> </span></span></span><span>Prepare<span> document status reports and follow up on overdue submissions, reviews, and approvals.</span></span></p>
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5+ years </div>
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Bachelor's degree / higher diploma </div>
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Norwegian Refugee Council (NRC)
Jordan - Amman
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<p ><span ><span >What we are looking for</span></span></p>
<p ><span >Experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels) with additional experience working in a coordination role in not only a humanitarian but a development setting is preferred. </span></p>
<p > </p>
<p ><span >Proven high profile management and strong advocacy experience in conflict-affected countries in humanitarian context.</span></p>
<p > </p>
<p ><span >Knowledge of the Jordan context or previous experience working in the region is required with experience in administration and coordination of coalition or secretariat functions an asset.</span></p>
<p > </p>
<p ><span >Fluency in English, both written and verbal, with strong writing and editing skills. Knowledge of Arabic is an added value.</span></p>
<p > </p>
<p ><span ><span >What you will do</span></span></p>
<p ><span >The Jordan INGO Forum Director is overall responsible for facilitating, leading and quality management of the work of the INGO Forum ensuring it remains relevant to the needs of its members and is appropriate to the context.</span></p>
<p > </p>
<p ><span >The INGO Forum Director will have purview of INGO engagement across JIF and engage predominantly at the high-level elevating operational concerns in strategic decision-making mechanisms and processes and also engaging in regional and global platforms to raise the profile of the JIF context.</span></p>
<p > </p>
<p ><span >The following is a brief description of the role:</span></p>
<ul >
<li class="ortl-align-justify" >
<p ><span >Provides leadership to the Forum by encouraging delegation, accountability and teamwork.</span></p>
</li>
<li >
<p ><span ><span >Strategic Coordination and Representation - E</span>nsure transparent coordination mechanisms and regular information sharing between INGOs and other stakeholders. Enable INGOs to coordinate at strategic and operational level in Jordan by facilitating high quality, regular meetings of Country Directors, thematic working groups.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Provides leadership to the Forum by encouraging delegation, accountability and teamwork.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >High level representation of INGO interests in external meetings and planning efforts nationally and globally; and strategically guide and encourage common advocacy and policy engagement. </span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Proactive agenda setting; facilitating a space for INGO-INGO collaboration and with other stakeholders; enabling sharing of information and analysis for effective decision-making.</span></p>
</li>
<li ><span >Oversees the development, review and implementation of JIF Advocacy Strategy in close collaboration with the JIF Advocacy Working Group, while mobilizing and leveraging support from member organizations.</span></li>
<li class="ortl-align-justify" >
<p ><span >Responsible for the budgeting, budget management and accountability with the support of NRC’s finance and grants teams.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Able to appreciate political necessity and delicate policy issues in humanitarian, development, and peacebuilding work and the application of principles to programming.</span></p>
</li>
<li ><span >Acting as focal point for information/experience sharing with and among NGOs on relevant issues including managing NGO Forum and INGO membership, contact lists and mailing lists</span></li>
<li class="ortl-align-justify" >
<p ><span >Manages the Secretariat staff and consultants. Ensure responsiveness to staff, ready to support them as needed, an advocate for staff well-being.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Ensures the development of and compliance with procedures for the Forum and ensure compliance with and adherence to JIF approved policies and procedures and to and donor policies, guidance, and procedures.</span></p>
</li>
</ul>
<p ><span >•<span > </span>Fundraise for the JIF, in coordination with the SC, to ensure sufficient funds to maintain operations of the Forum.</span></p>
<p > </p>
<p ><span ><span >What you will bring</span></span></p>
<ul >
<li class="ortl-align-justify" >
<p ><span >Undergraduate/postgraduate qualifications in international relations, political science, development or other relevant field.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >5+ years of experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels). Additional experience working in a coordination role in not only a humanitarian but a development setting is preferred. </span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Proven high profile management, coordination and strong advocacy experience in conflict-affected countries in humanitarian context.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Demonstrated communication, leadership skills, interpersonal and negotiation/diplomatic skills.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Documented skills in developing proposals, budgets and reports and familiarity with alternative funding modalities.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Knowledge of international humanitarian law and humanitarian reform is a plus, and demonstrated knowledge of humanitarian architecture, the UN system, and development coordination and familiarity with HDP Nexus contexts, Durable Solutions, and Localization.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Strong understanding of protection and conflict sensitivity. </span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Understanding of internal NRC operational and administrative system is an asset.</span></p>
</li>
</ul>
<p ><span >Please download </span><a href="https://norwegianrefugeecouncil.sharepoint.com/:w:/s/JDsforNRCPeople/IQDs7WgC4o5IT7RgnYhVmCs9AcZgaRxs9vzqxg1wvX8q3lo?e=v3nHbT" rel="noopener noreferrer" ><span >the detailed job description</span></a><span > to learn more about the position.</span></p>
<p ><span ><span >What we offer</span></span></p>
<ul >
<li ><span >Duty station: Amman, Jordan.</span></li>
<li ><span >Duration of contract: 6 months with possibility for extension.</span></li>
<li ><span >Travel: Up to 10%.</span></li>
<li ><span >Salary/benefits: Grade 11 on NRC's grading structure. </span></li>
<li ><span >NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.</span></li>
<li ><span >We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.</span></li>
</ul>
<p ><a href="https://www.nrc.no/career/what-we-offer/" rel="noopener noreferrer" ><span >Find out more about the benefits of working for NRC</span></a></p>
<p ><span >Important information about the application process</span></p>
<ul >
<li ><span >We invite applications from all qualified candidates matching the profile. </span></li>
<li ><span >Please ensure you attach copies of your academic and professional certificates. </span></li>
<li ><span >To apply as an internal candidate, log in with your official email address or click on Opportunity Marketplace.</span></li>
<li ><span >When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.</span></li>
<li ><span >Submit your application and CV in English, taking care to attach your latest CV.</span></li>
<li ><span >Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.</span></li>
<li ><span >Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.</span></li>
</ul>
<p ><span ><span >Why NRC?</span></span></p>
<p ><span >The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.</span></p>
<p ><a href="https://vimeo.com/736782633" rel="noopener noreferrer" ><span >Watch this short video</span></a><span > to see NRC in action.</span></p>
<p ><span >We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:</span></p>
<ul >
<li ><span >do demanding and professional work, often in challenging contexts</span></li>
<li ><span >join a work culture that empowers every employee to share ideas and take responsibility</span></li>
<li ><span >be part of a welcoming and supportive community committed to human dignity</span></li>
</ul>
<p ><a href="https://www.nrc.no/" rel="noopener noreferrer" ><span >Learn more about NRC</span></a></p>
<p ><a href="https://www.nrc.no/countries/middle-east/jordan" rel="noopener noreferrer" ><span >Learn more about NRC Jordan</span></a></p>
<p ><a href="https://jordaningoforum.org/" rel="noopener noreferrer" ><span >Learn more about the Jordan INGO Forum</span></a></p>
Confidential
Jordan - Amman
<p><strong>1. Purpose of the Position:</strong></p>
<p>Reporting to the CEO, the Finance Director provides strategic financial leadership for the organisation and its relevant entities, ensuring that financial resources, systems and controls enable the effective delivery of the organisation's strategy. The role is responsible for financial sustainability, planning, stewardship, governance, risk management, compliance, grant and programme finance, financial systems, and high-quality decision support to the CEO, Senior Management Team and Board.</p>
<p>The Finance Director leads the Finance Department and works across all departments to ensure strong financial accountability, value for money, timely and reliable financial information, donor and statutory compliance, and a culture of responsible resource management. The role also contributes to strengthening the financial management capacity of local partners and organisational entities in line with the organisation's commitment to localisation, system strengthening and sustainable organisational effectiveness.</p>
<p><strong>2. Responsibilities:</strong></p>
<p><strong>Strategic Financial Leadership and Sustainability</strong></p>
<ul>
<li>Translate the organisation's strategy into multi-year financial plans, annual budgets, forecasts and financial scenarios.</li>
<li>Advise the CEO, SMT and Board on financial performance, sustainability, affordability, trade-offs and strategic financial choices.</li>
<li>Lead analysis of restricted and unrestricted income, cost recovery, reserves, liquidity, funding concentration and organisational financial sustainability.</li>
<li>Develop financial scenarios and recommendations to support growth, contraction, new investments, programme expansion and changing funding conditions.</li>
<li>Ensure the organisational operating model and resource allocation remain aligned with strategic priorities and available resources.</li>
<li>Support the development of sustainable revenue and funding models while maintaining appropriate financial controls and risk parameters.</li>
</ul>
<p><strong>Budgeting, Forecasting and Financial Performance</strong></p>
<ul>
<li>Lead the annual organisational budgeting process and ensure departmental and programme budgets are aligned with strategic and operational priorities.</li>
<li>Maintain rolling forecasts and cash-flow projections and identify emerging financial pressures or opportunities early.</li>
<li>Provide regular budget-versus-actual analysis, forecasts, dashboards and management information to budget holders, SMT, CEO and Board.</li>
<li>Work with Directors and budget holders to strengthen financial ownership, forecasting accuracy and corrective action.</li>
<li>Ensure timely completion of monthly and annual accounts, reconciliations and financial statements.</li>
</ul>
<p><strong>Financial Governance, Risk and Compliance</strong></p>
<ul>
<li>Maintain and continuously improve the organisation's financial policies, procedures, delegated authorities and internal control framework.</li>
<li>Ensure compliance with applicable laws, taxation, social security requirements, accounting standards, donor requirements and organisational policies.</li>
<li>Lead financial risk identification and mitigation, including liquidity, fraud, foreign exchange, banking, partner, procurement and grant-related risks.</li>
<li>Maintain appropriate fraud prevention, detection, reporting and response controls in coordination with the CEO and relevant functions.</li>
<li>Maintain organisational readiness for internal and external audits, facilitate audit processes, respond to findings and ensure timely implementation of agreed actions.</li>
<li>Escalate significant financial, compliance or control risks promptly to the CEO and, where appropriate, the Board.</li>
<li>D. Grant, Programme and Donor Financial Management</li>
</ul>
<p><strong>Grant, Programme and Donor Financial Management</strong></p>
<ul>
<li>Provide financial leadership throughout the full grant cycle: proposal development, budgeting, contracting, implementation, reporting, amendment and close-out.</li>
<li>Ensure proposal budgets are realistic, competitive, fully costed and compliant with donor requirements, including appropriate recovery of direct and indirect costs.</li>
<li>Ensure timely, accurate and complete donor financial reports and supporting documentation.</li>
<li>Monitor grant burn rates, co-financing obligations, exchange-rate exposure, cost recovery and financial performance, and flag risks early.</li>
<li>Work closely with Programmes, Partnerships/Fundraising and other departments to ensure financial considerations inform programme design and donor negotiations.</li>
<li>Provide guidance and training to staff on donor financial requirements and sound grant management.</li>
</ul>
<p><strong>Treasury, Accounting and Financial Operations</strong></p>
<ul>
<li>Oversee all financial transactions, bank accounts, petty cash, credit cards, ledgers, reconciliations, creditors and debtors for the organisation and its relevant entities.</li>
<li>Ensure effective cash and treasury management, maintaining adequate liquidity while maximising responsible use of available funds.</li>
<li>Oversee payroll-related financial processes, statutory deductions, tax compliance and financial aspects of staff benefits.</li>
<li>Ensure appropriate authorisation, segregation of duties, documentation and record retention for financial transactions.</li>
<li>Maintain accurate fixed-asset records, depreciation schedules and planned replacement information.</li>
</ul>
<p><strong>Procurement, Contracting and Value for Money</strong></p>
<ul>
<li>Provide financial oversight and guidance for procurement and contracting processes in coordination with relevant departments.</li>
<li>Support maintenance of appropriate supplier information and financial due diligence processes.</li>
<li>Promote value for money through cost analysis, competitive procurement, responsible resource use and identification of efficiency opportunities.</li>
<li>Review significant financial and commercial commitments within delegated authority and advise the CEO on material commitments and risks.</li>
<li>Provide financial oversight of significant procurement and contractual commitments, without assuming responsibility for the procurement function.</li>
<li>Ensure significant financial commitments are affordable, appropriately budgeted, authorised and compliant with the organisation's financial policies and delegated authorities.</li>
<li>Provide independent financial analysis and challenge on material commitments, pricing, financial exposure and value for money.</li>
<li>Advise the CEO and SMT on the financial implications, risks and affordability of significant commercial and contractual commitments.</li>
<li>Ensure appropriate financial controls are applied before financial commitments are approved.</li>
</ul>
<p><strong>Financial Systems, Data and Digital Transformation</strong></p>
<ul>
<li>Lead the effective use, development and continuous improvement of the organisation's ERP and financial management systems.</li>
<li>Drive appropriate automation and digitalisation of financial processes to improve efficiency, accuracy, controls and timely reporting.</li>
<li>Ensure financial data quality, integrity, security and accessibility for authorised decision-makers.</li>
<li>Develop clear financial dashboards and analytical tools that turn financial data into actionable management information.</li>
</ul>
<p><strong>Partner Financial Management, Localisation and System Strengthening</strong></p>
<ul>
<li>Lead or support financial due diligence of local partners and other recipients of organisational funds using proportionate, risk-based approaches.</li>
<li>Strengthen partner financial management capacity through assessment, coaching, guidance and practical capacity-development support.</li>
<li>Ensure partner financial monitoring balances accountability and compliance with the organisation's commitment to localisation and locally led delivery.</li>
<li>Support locally registered entities, offices and partners to strengthen financial systems, controls and sustainability.</li>
</ul>
<p><strong>Finance Team Leadership and Organisational Contribution</strong></p>
<ul>
<li>Lead, coach and develop the Finance team, establishing clear responsibilities, performance expectations, delegation and accountability.</li>
<li>Build succession and professional development within the Finance Department and reduce dependency on individual staff members.</li>
<li>Represent Finance as an active member of SMT, contributing beyond the finance portfolio to organisational strategy, risk, culture and performance.</li>
<li>Build financial literacy across the organisation by providing practical guidance and training to budget holders and relevant staff.</li>
<li>Promote constructive cross-departmental relationships and a culture in which Finance is both a strong control function and an effective strategic partner.</li>
<li>Undertake other responsibilities reasonably assigned by the CEO consistent with the seniority and purpose of the role.</li>
</ul>
<p><strong>3. Key Results Areas:</strong></p>
<ul>
<li>Strategic Financial Planning and Sustainability - multi-year financial plans, annual budgets and scenarios are aligned with the organisation's strategy and support organisational sustainability.</li>
<li>Financial Performance and Decision Support - CEO, SMT and Board receive timely, accurate and decision-useful financial analysis, forecasts and dashboards.</li>
<li>Financial Governance, Risk and Compliance - effective controls are maintained; material risks are identified early; statutory, donor and organisational requirements are met.</li>
<li>Grant and Programme Financial Management - proposal budgets, grant monitoring, donor reporting and grant close-out are timely, accurate and compliant.</li>
<li>Organisational Efficiency and Value for Money - resources are used responsibly and opportunities for efficiency, cost control and improved cost recovery are actively pursued.</li>
<li>Systems, Data and Digital Transformation - financial systems and processes provide reliable data, efficient workflows and strong controls.</li>
<li>Partner Financial Management and Localisation - partner due diligence and capacity strengthening support accountable and sustainable locally led delivery.</li>
<li>Finance Team Leadership and Succession - the Finance Department demonstrates strong performance, accountability, delegation, learning and succession readiness.</li>
<li>Audit and Assurance - statutory and donor audits are completed effectively and agreed recommendations are addressed in a timely manner.</li>
</ul>
<p><strong>4. Organisational Values:</strong></p>
<ul>
<li><strong>Integrity: </strong>Transparency, accountability, sound stewardship and ethical conduct in all decisions and actions.</li>
<li><strong>Resilience: </strong>Adaptability, perseverance, responsible risk management and teamwork through changing conditions.</li>
<li><strong>Impact: </strong>Using resources strategically to achieve measurable and meaningful results.</li>
<li><strong>Innovation: </strong>Continuous improvement, intelligent use of technology and context-based solutions.</li>
</ul>
<p><strong>5. Education, Qualifications, Competences, Skills Required:</strong></p>
<p><em>Essential:</em></p>
<ul>
<li>Bachelor's degree in Accounting, Finance, Business Administration or a closely related field.</li>
<li>At least 12 years of progressively responsible experience in finance, accounting and financial management, including significant senior leadership responsibility.</li>
<li>At least five years of relevant professional experience in the NGO/international development sector, including international or multi-country financial management exposure.</li>
<li>Demonstrated experience in strategic financial planning, organisational budgeting, forecasting, cash-flow management and financial sustainability analysis.</li>
<li>Strong experience with institutional donor financial management, grant budgeting, reporting, compliance and audits.</li>
<li>Strong knowledge of financial controls, risk management, statutory compliance and audit processes.</li>
<li>Demonstrated experience leading and developing finance teams and working effectively as part of senior management.</li>
<li>Strong experience with ERP/financial management systems and their implementation, development or optimisation.</li>
<li>Ability to translate complex financial information into clear analysis and recommendations for non-finance leaders and governance bodies.</li>
<li>Excellent analytical, problem-solving, judgement and decision-support skills.</li>
<li>Excellent written and spoken English and Arabic.</li>
<li>Strong understanding of the international development and peacebuilding operating environment and commitment to the organisation's mission and values.</li>
</ul>
<p><em>Preferred:</em></p>
<ul>
<li>Postgraduate degree and/or recognised professional finance/accounting qualification such as CMA, CPA, ACCA or equivalent.</li>
<li>Experience in multi-entity or international non-profit financial management, including US non-profit structures.</li>
<li>Experience with partner financial due diligence and capacity strengthening in locally led programmes.</li>
<li>Experience leading finance digitalisation, ERP optimisation, automation and management dashboards.</li>
<li>Experience advising Boards, Finance/Audit Committees or equivalent governance bodies.</li>
<li>Experience with contracts, procurement and non-profit legal or regulatory structures.</li>
</ul>
<p><strong>6. Core Leadership Competencies</strong></p>
<ul>
<li>Strategic thinking and financial judgement</li>
<li>Financial stewardship and accountability</li>
<li>Risk awareness and proactive problem-solving</li>
<li>Decision support and business partnering</li>
<li>People leadership, coaching and delegation</li>
<li>Collaboration and constructive challenge</li>
<li>Change leadership and continuous improvement</li>
<li>Data-driven analysis and clear communication</li>
<li>Integrity, discretion and professional independence</li>
</ul>
<p><strong>7. Authority and Representation</strong></p>
<p>The Finance Director is authorised to represent the organisation in financial discussions with auditors, banks, donors/partners, suppliers, contractors and relevant authorities, and to approve or commit financial transactions within the delegated authority limits established by the Board, President and/or CEO. Material commitments, exceptions and risks must be escalated in accordance with the organisation's approved delegation and governance framework.</p>
<p><strong>* Candidates are encouraged to apply before the deadline 13 September 2026.</strong></p>
<p><strong>** If a suitable candidate is recruited , the position will be closed</strong></p>
<p> </p>
<p> </p>
Nuqtat Al Taknalojia
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<strong>Role</strong>: Customer Service Associate<br><strong>Job Type</strong>: full-time – 6 Month contract<br><strong>Location</strong>: AMM15 – Amman, Jordan<br><strong>Pay Rate:</strong> 500 JOD <br>Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.<br><strong>What will you do as a Customer Service Associate? </strong><br>As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our (United Kingdom /English) customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.<br><strong>What are your hours?</strong><br>This role requires working variable hours to match customers need us most. you will work 9 hours per shift and your work week is minimum 40 hours order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 12 am for male employees – 6 am and 10 pm for female employees Monday to Sunday. You will receive your work schedule at least 1 week in advance and your shifts may change every week. You may be required to work national holidays and will be compensated accordingly . You will learn more about your exact schedule closer to your start date. <br><strong>What benefits will you receive?</strong><br>One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
<ul><li>Medical Insurance, </li><li>Amazon employee discount.</li><li>Life insurance.</li><li>Nursery benefit.</li><li>Rethink benefit.</li><li>Employee Assistance Program (EAP)</li></ul><br><strong>What qualifications do we need from you?</strong>
<ul><li>Minimum age: 18 years old</li><li>Have the right to work in Jordan</li><li>Minimum qualification of high school (Tawjihi/IGCSE/IBDP) – Passed</li><li>Strong communication skills in English and Arabic both written and oral fluency.</li><li>The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 12 am for male employees – 6 am and 10 pm for female employees</li><li>Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and voluntary overtime)</li></ul>
<strong>What strengths will you bring?</strong>
<ul><li>Hard-working, articulate, and detail-oriented. </li><li>Friendly and customer-focused in every situation</li><li>Ability to learn quickly and embrace change</li><li>Comfortable multi-tasking in a high-energy environment.</li></ul>
<strong>If this role sounds like it’s for you, then click on the link below to start the application process!</strong><br>You’ll need to allow 2 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.<br>If successful, we will contact you about next steps!<br><em>Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.</em><br><em>Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.</em><br> <br> </div>
International Organization for Migration
Jordan - Amman
<p><br></p><p>Organizational Context and Scope IOM is the only international inter-governmental agency with a specific mandate for migration and is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing technical expertise to support governments, migrants and host communities through a wide range of sustainable solutions contributing to end forced migration and/or improve displacement conditions. In Jordan, IOM works with the Jordanian Government and a range of partners to assist migrants in need, promote migrants rights, and respond to growing migration management challenges. IOM also participates in inter-agency coordinated humanitarian and resilience responses to the diverse impacts of the Syria crisis. Within the IOM Jordan Mission, the Programme Support Unit (PSU) is a cross-sectoral unit working closely with all thematic units to support the development, implementation, monitoring and reporting of projects and other initiatives. The unit coordinates closely with HQ and regional colleagues, as well as external counterparts and donors to support quality and well-coordinated programming and oversight. This includes supporting the implementation and monitoring of the mission-wide IOM Jordan strategy. Under the overall supervision of the Head of Programmes and the direct supervision of the Programme Support Unit Officer, and in close coordination with the Project Support Unit Coordinator, the Senior Programme Support Associate will be responsible for supporting the implementation of programming across projects and programmes in OPT.</p><p>Support PSU in research and drafting of project proposals, and in preparing for meetings with PMs and donors. Provide timely inputs to the IOM project management system (PRIMA) in support of the project development process. Support the PSU in maintaining information tools required to track service delivery and identify gaps, including reports, mapping, spreadsheets, and others as required. Support budget monitoring and timely implementation of projects by helping to organize the collection, processing, analysis, documentation of project data for reporting purposes, and by contributing to a systematic approach in data management, monitoring and evaluation. Assist in drafting and coordinating communications and advocacy products, such as talking points, briefs, newsletters, presentations, and key messages, as required. Assist in reviewing cross-cutting issues such as gender, children, environment and accountability to affected populations, and in reflecting these considerations during programme development and implementation. Perform such other duties as may be assigned.</p><p>Notes Please refer to this link for guidance on IOM Job Category. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts. IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here ). The online tool also allows candidates to track the status of their application. No late applications will be accepted. Only shortlisted candidates will be contacted. </p><p><strong>Desired Candidate Profile</strong></p><ul><li><b>Education</b>: Bachelor's degree in International Relations, Political or Social Sciences, Business or Public Administration, Law or a related field from an accredited academic with four years of relevant professional experience. High school diploma with six years of relevant experience. Accredited Universities are those listed in the UNESCO World Higher Education Database.</li><li><b>Experience</b>: Experience in monitoring and evaluation, data collection, accountability, or programme support within government, non-government, or international organization. Familiarity with community feedback mechanisms and accountability processes. Experience supporting third-party monitoring (TPM) activities is desirable. Prior working experience with UN agencies, INGOs, and NGOs is an asset.</li><li><b>Skills</b>: Excellent written and oral communication skills. Strong reporting, writing and research skills. Strong interpersonal and teamwork skills, with the ability to work effectively with people of diverse cultural and national backgrounds. Proficient use of Microsoft office (Outlook, Word, Excel).</li><li><b>Languages</b>: All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). For this position, fluency in English is required (oral and written). Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</li><li><b>Required Competencies</b>: IOM's competency framework can be found at this link. Competencies will be assessed during the selection process.</li><li><b>Values</b>: all IOM staff members must abide by and demonstrate these five values: Inclusion and respect for diversity; Integrity and transparency; Professionalism; Courage; Empathy.</li><li><b>Core Competencies behavioural indicators Level 2</b>: Teamwork, Delivering results, Managing and sharing knowledge, Accountability, Communication.</li><li><b>Managerial Competencies behavioural indicators Level 2, if with direct reports</b>: Leadership, Empowering others, Building Trust, Strategic thinking and vision, Humility.</li></ul>
Associate/Experienced Associate | Audit & Assurance | External Audit | JRC - Qatar
Accounting, Finance & Banking
Deloitte Middle East
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Position Summary </b></p><br>
<p>Experienced Associate| Audit &
Assurance | External Audit | Jordanian
Resources Center
– Qatar
</p><br>
<p><b>About Deloitte: </b>When you work for
us, you commit to a career at one of the largest and most prestigious
professional services firms in the world. We have received numerous awards over
the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &
Development Excellence Award. </p><br>
<p><b>Our Purpose </b></p><br>
<p>Deloitte makes an impact that
matters. Every day we challenge ourselves to do what matters most—for clients,
for our people, and for society. We serve clients distinctively, bringing
innovative insights, solving complex challenges and unlocking sustainable
growth. We inspire our talented professionals to deliver outstanding value to
clients, providing an exceptional career experience and an inclusive and
collaborative culture. We contribute to society, building confidence and trust
in the markets, upholding the integrity of organizations and supporting our
communities. </p><br>
<p>Our shared values guide the way we
behave to make a positive, enduring impact: </p><br>
<ul>
<li>Lead the way</li>
<li>Serve with integrity</li>
<li>Take care of each
other</li>
<li>Foster inclusion</li>
<li>Collaborate for measurable
impact</li>
</ul>
<p>During your tenure as an
Experienced Associate in Audit & Assurance (JRC), you will demonstrate and
develop your capabilities in the following areas: </p><br>
<ul>
<li>Builds trust and credibility with
stakeholders by seeking to understand their service levels expectations and
what matters to them individually</li>
<li>Delivers high quality services by
demonstrating a practical awareness of the impact of regulation and risk
management on business processes and controls</li>
<li>Takes responsibility for
understanding key statistics and industry matters about entity before
engagement begins</li>
<li>Adapts template referral
instructions to clearly outline the scope of procedures to be performed,
including the areas of audit focus. Understands the structure of the group
audit and for whom the referral instructions are intended</li>
<li>Liaises effectively with onshore
and offshore Centres of Excellence in the delivery of relevant tasks,
understanding the scope of work delegated to them and the importance of
providing accurate and complete information to them</li>
<li>Assists in tracking deliverables
from component auditors and seeks to understand the relevance and importance of
these</li>
<li>Appropriately links risks,
controls, procedures and findings from allocated sections across the EMS file on a timely basis</li>
<li>Can articulate the audit quality
milestones, the ways in which teams demonstrate completeness of milestones, and
how the audit quality milestones contribute to audit quality</li>
<li>Understands the rationale behind
the timings of the audit plan and is prepared to offer challenge around whether
work can be performed earlier in the audit cycle</li>
<li>Prepares documentation by
anticipating questions that reviewers may ask and distinguishes accounting
judgements and conclusions from auditing judgements and conclusions</li>
<li>Understands that it is important
to develop relationships beyond the finance function in order to better
understand the entity's business and apply professional scepticism</li>
<li>Has a practical awareness of the
risks around the engagement lifecycle and regulatory environment, and relevant
practice protection policies</li>
<li>Demonstrates ability to apply AI
in an audit context to improve efficiency and quality (e.g., relevant use
cases), including prompt engineering fundamentals and structured
problem-solving.</li>
<li>Exercises professional scepticism
when using AI-generated outputs—validates accuracy, completeness, and
appropriateness before use in audit documentation/workpapers.</li>
<li>Understands responsible AI
expectations in professional services, including governance/risk
considerations, confidentiality and data integrity, and use of firm-approved AI
tools (including Deloitte-specific tools where applicable).</li>
</ul>
<p><b>Leadership Capabilities:
</b></p><br>
<ul>
<li>Builds own understanding of our
purpose and values; explores opportunities for impact</li>
<li>Demonstrates strong commitment to
personal learning and development; acts as a brand ambassador to help attract
top talent</li>
<li>Understands expectations and
demonstrates personal accountability for keeping performance on
track</li>
<li>Actively focuses on developing
effective communication and relationship-building skills Understands how their
daily work contributes to the priorities of the team and the
business</li>
</ul>
<p><b>Qualifications: </b></p><br>
<ul>
<li>Degree in Accounting or related
field. Graduate degree is desired.</li>
<li>2+ years of experience in public
auditing and accounting, preferably with Big Audit Firms.</li>
<li>Supervise staff, inspect client
financial records, compile and analyze data, prepare detailed audit reports and
resolve accounting research issues.</li>
<li>Demonstrate ability to plan and
manage engagements and people along with ensuring deliverables meet work plan
specifications and deadlines.</li>
<li>International accounting
qualification is desired: CA, ACCA, or CPA. Preferably CA.</li>
<li>Fluent in English (Reading,
Speaking and Writing). Preference will be given to Bilingual candidates
(Arabic/English).</li>
<li>Location Amman
Jordan – Working on Qatar
Market</li>
<li>Can travel to Qatar when
needed</li>
</ul>
<p>For further information, and to
apply, please visit our website via the “Apply” button below. </p><br><br> </div>
Associate/Experienced Associate | Audit & Assurance | External Audit | JRC - Qatar
Accounting, Finance & Banking
Deloitte Middle East
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Position Summary </b></p><br>
<p>Experienced Associate| Audit &
Assurance | External Audit | Jordanian
Resources Center
– Qatar
</p><br>
<p><b>About Deloitte: </b>When you work for
us, you commit to a career at one of the largest and most prestigious
professional services firms in the world. We have received numerous awards over
the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &
Development Excellence Award. </p><br>
<p><b>Our Purpose </b></p><br>
<p>Deloitte makes an impact that
matters. Every day we challenge ourselves to do what matters most—for clients,
for our people, and for society. We serve clients distinctively, bringing
innovative insights, solving complex challenges and unlocking sustainable
growth. We inspire our talented professionals to deliver outstanding value to
clients, providing an exceptional career experience and an inclusive and
collaborative culture. We contribute to society, building confidence and trust
in the markets, upholding the integrity of organizations and supporting our
communities. </p><br>
<p>Our shared values guide the way we
behave to make a positive, enduring impact: </p><br>
<ul>
<li>Lead the way</li>
<li>Serve with integrity</li>
<li>Take care of each
other</li>
<li>Foster inclusion</li>
<li>Collaborate for measurable
impact</li>
</ul>
<p>During your tenure as an
Experienced Associate in Audit & Assurance (JRC), you will demonstrate and
develop your capabilities in the following areas: </p><br>
<ul>
<li>Builds trust and credibility with
stakeholders by seeking to understand their service levels expectations and
what matters to them individually</li>
<li>Delivers high quality services by
demonstrating a practical awareness of the impact of regulation and risk
management on business processes and controls</li>
<li>Takes responsibility for
understanding key statistics and industry matters about entity before
engagement begins</li>
<li>Adapts template referral
instructions to clearly outline the scope of procedures to be performed,
including the areas of audit focus. Understands the structure of the group
audit and for whom the referral instructions are intended</li>
<li>Liaises effectively with onshore
and offshore Centres of Excellence in the delivery of relevant tasks,
understanding the scope of work delegated to them and the importance of
providing accurate and complete information to them</li>
<li>Assists in tracking deliverables
from component auditors and seeks to understand the relevance and importance of
these</li>
<li>Appropriately links risks,
controls, procedures and findings from allocated sections across the EMS file on a timely basis</li>
<li>Can articulate the audit quality
milestones, the ways in which teams demonstrate completeness of milestones, and
how the audit quality milestones contribute to audit quality</li>
<li>Understands the rationale behind
the timings of the audit plan and is prepared to offer challenge around whether
work can be performed earlier in the audit cycle</li>
<li>Prepares documentation by
anticipating questions that reviewers may ask and distinguishes accounting
judgements and conclusions from auditing judgements and conclusions</li>
<li>Understands that it is important
to develop relationships beyond the finance function in order to better
understand the entity's business and apply professional scepticism</li>
<li>Has a practical awareness of the
risks around the engagement lifecycle and regulatory environment, and relevant
practice protection policies</li>
<li>Demonstrates ability to apply AI
in an audit context to improve efficiency and quality (e.g., relevant use
cases), including prompt engineering fundamentals and structured
problem-solving.</li>
<li>Exercises professional scepticism
when using AI-generated outputs—validates accuracy, completeness, and
appropriateness before use in audit documentation/workpapers.</li>
<li>Understands responsible AI
expectations in professional services, including governance/risk
considerations, confidentiality and data integrity, and use of firm-approved AI
tools (including Deloitte-specific tools where applicable).</li>
</ul>
<p><b>Leadership Capabilities:
</b></p><br>
<ul>
<li>Builds own understanding of our
purpose and values; explores opportunities for impact</li>
<li>Demonstrates strong commitment to
personal learning and development; acts as a brand ambassador to help attract
top talent</li>
<li>Understands expectations and
demonstrates personal accountability for keeping performance on
track</li>
<li>Actively focuses on developing
effective communication and relationship-building skills Understands how their
daily work contributes to the priorities of the team and the
business</li>
</ul>
<p><b>Qualifications: </b></p><br>
<ul>
<li>Degree in Accounting or related
field. Graduate degree is desired.</li>
<li>2+ years of experience in public
auditing and accounting, preferably with Big Audit Firms.</li>
<li>Supervise staff, inspect client
financial records, compile and analyze data, prepare detailed audit reports and
resolve accounting research issues.</li>
<li>Demonstrate ability to plan and
manage engagements and people along with ensuring deliverables meet work plan
specifications and deadlines.</li>
<li>International accounting
qualification is desired: CA, ACCA, or CPA. Preferably CA.</li>
<li>Fluent in English (Reading,
Speaking and Writing). Preference will be given to Bilingual candidates
(Arabic/English).</li>
<li>Location Amman
Jordan – Working on Qatar
Market</li>
<li>Can travel to Qatar when
needed</li>
</ul>
<p>For further information, and to
apply, please visit our website via the “Apply” button below. </p><br><br> </div>
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>JOB TITLE</strong><br>Associate - Content | MAF Retail | Head Office Jordan<br><strong>ROLE SUMMARY</strong><br>The Associate - Content is responsible for managing the content of a specific category on the online platform. The role holder is accountable for developing, editing, and updating all the data and content on the online platform. The Content Associate plays an important role in ensuring specific product, promotional, and informational content is presented and published in manor to optimize the online customer experience.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Develop and ensure implementation of online content for specific category for the online platform.</li><li>Produce content for online platform to ensure products to include descriptions, price, scheduled delivery, origin, and ingredients, as relevant.</li><li>Ensure all content for the respective category on the online platform is updated, relevant and published in a timely manner.</li><li>Track and analyze the progress of the different products available on the online platform for the respective category to ensure that low in demand, out of stock or unavailable products are unpublished.</li><li>Manage the online presence of product categories and associated promotional campaigns and provide insights to management for existing and prospective customers.</li><li>Gather information related to products from the Merchandising Department and suppliers to ensure that content is accurate and up-to-date.</li><li>Review and update the content developed prior to publication on digital channels to ensure consistency and accuracy of content designed.</li><li>Develop understanding of the various target audiences for promotional initiatives and tailor the content and communication style based on customer segmentation.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Bachelor’s degree in E- Commerce or Business Administration.</li><li>1-2 years of experience in website content creation and management, with demonstrated achievements and progressive responsibilities.</li><li>Retail industry experience is a plus.</li><li>Sound understanding of social media channels and developing online content for different platforms.</li><li>Team player in a fast-paced environment.</li><li>Strong analytical skills and ability to mine large sets of data for actionable insights.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>
IKEA - Al Homaizi Limited
Jordan - Amman
<p>Key Assignments: Use home furnishing competence to create home furnishing solutions in room settings, homes, vignettes, and sales support areas that reflect the IKEA identity. Actively contribute to the gathering of insights from home visit interviews and translating this knowledge into locally relevant, functional, aesthetic, and commercial home furnishing solutions that exceed customer expectations and reflect home furnishing the IKEA way. Contribute to the creation of a Showroom matrix that reflects a wide variety of styles, living situations, and price levels to create a good tempo with distinct visual impressions. Secure high quality, simplicity, efficiency, and cost consciousness when planning and implementing all range presentation solutions using global tools and best practices. Stay up-to-date and knowledgeable about home furnishing, retailing, and trends in order to contribute to workshops to generate creative ideas. Contribute to the content of the department action plan with initiatives that will grow the business and support long-term profitability and execute the agreed plans together with the Com&In team and other functions. Respect routines and responsibilities, work together with Com&In team and other functions, act quickly to exploit commercial opportunities, and understand the impact of your actions on the financial results. Keep visitors in mind when working on the shop floor, ensure disruption is minimized, and stay aware of the importance of safety and the visual impact for visitors at all times. Any security breaches must be notified concerned authority and manager. Be aware of all security-related emergency responses and follow the policy and procedures.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Degree in Interior Design, Architecture, or a closely related field.</li><li>Relevant experience in interior design and retail environments, with hands-on involvement in home furnishing implementation.</li><li>Excellent communication skills in English.</li><li>Proficient in relevant design software (e.g., AutoCAD, Revit).</li><li>Strong visual competence with a keen eye for aesthetics and detail.</li><li>Flexible and hands-on approach, with the ability to prioritize tasks and meet deadlines.</li><li>Passion for home furnishing, retail, and understanding how people live at home; able to draw, visualize, and present ideas clearly.</li><li>Confident in engaging and communicating effectively with different stakeholders in various situations.</li><li>Enthusiastic team player who collaborates well with others.</li><li>Ability to combine commercial thinking, aesthetic sense, and practical execution.</li></ul>
SYH Jordan
Jordan - Amman
<p>IKEA is all about people, and the interior design team inspires and surprises visitors by presenting and communicating the IKEA home furnishing offer with strong visual impressions that exceed visitors expectations. This will strengthen the IKEA Brand and convert more visitors into customers. To create relevant, functional, aesthetic, and commercial home furnishing solutions that contribute to positioning the IKEA Brand in the local market as the leader in life at home. Key Assignments: Use home furnishing competence to create home furnishing solutions in room settings, homes, vignettes, and sales support areas that reflect the IKEA identity. Actively contribute to the gathering of insights from home visit interviews and translating this knowledge into locally relevant, functional, aesthetic, and commercial home furnishing solutions that exceed customer expectations and reflect home furnishing the IKEA way. Contribute to the creation of a Showroom matrix that reflects a wide variety of styles, living situations, and price levels to create a good tempo with distinct visual impressions. Secure high quality, simplicity, efficiency, and cost consciousness when planning and implementing all range presentation solutions using global tools and best practices. Stay up-to-date and knowledgeable about home furnishing, retailing, and trends in order to contribute to workshops to generate creative ideas. Contribute to the content of the department action plan with initiatives that will grow the business and support long-term profitability and execute the agreed plans together with the Com&In team and other functions. Respect routines and responsibilities, work together with Com&In team and other functions, act quickly to exploit commercial opportunities, and understand the impact of your actions on the financial results. Keep visitors in mind when working on the shop floor, ensure disruption is minimized, and stay aware of the importance of safety and the visual impact for visitors at all times. Any security breaches must be notified concerned authority and manager. Be aware of all security-related emergency responses and follow the policy and procedures.</p><p><strong>Desired Candidate Profile</strong></p><p>Degree in Interior Design, Architecture, or a closely related field. Relevant experience in interior design and retail environments, with hands-on involvement in home furnishing implementation. Excellent communication skills in English. Proficient in relevant design software (e.g., AutoCAD, Revit). Strong visual competence with a keen eye for aesthetics and detail. Flexible and hands-on approach, with the ability to prioritize tasks and meet deadlines. Passion for home furnishing, retail, and understanding how people live at home; able to draw, visualize, and present ideas clearly. Confident in engaging and communicating effectively with different stakeholders in various situations. Enthusiastic team player who collaborates well with others. Ability to combine commercial thinking, aesthetic sense, and practical execution.</p>
International Organization for Migration
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Introduction</strong></p><br><p>Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. </p><br><p>IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.</p><br><p>IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration</p><br><p>Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.</p><br><p><strong>Organizational Context and Scope</strong></p><br><p><span>IOM is the only international inter-governmental agency with a specific mandate for migration and is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing technical expertise to support governments, migrants and host communities through a wide range of sustainable solutions contributing to end forced migration and/or improve displacement conditions. </span><span>In Jordan, IOM works with the Jordanian Government and a range of partners to assist migrants in need, promote migrants’ rights, and respond to growing migration management challenges. IOM also participates in inter-agency coordinated humanitarian and resilience responses to the diverse impacts of the Syria crisis.</span></p><br><p><span><span>Within the IOM Jordan Mission, the Programme Support Unit (PSU) is a cross-sectoral unit working closely with all thematic units to support the development, implementation, monitoring and reporting of projects and other initiatives. The unit coordinates closely with HQ and regional colleagues, as well </span></span><span>as external counterparts and donors to support quality and well-coordinated programming and oversight. This includes supporting the implementation and monitoring of the mission-wide IOM Jordan strategy.</span></p><br><p><span>Under the overall supervision of the Head of Programmes and the direct supervision of the Programme Support Unit Officer, and in close coordination with the Project Support Unit Coordinator, the Senior Programme Support Associate will be responsible for supporting the implementation of programming across projects and programmes in OPT.</span></p><br><br> </div>
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br><br>
</div>
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>7062 Job Description - Operations Senior Associate.pdf</p><br><p>https://nuqul-my.sharepoint.com/:b:/g/personal/lshehadeh_nuqulgroup_com/IQBqOrtwpWEyQIkzWC7Cr9FyARH2buE2EEiNlUynDRFoSLE?e=QBm2FV</p><br><br> </div>
Jordan - Amman
<p>In this role, you will be a key member of the Recruitment team, supporting and managing a range of areas:</p><p>Sourcing and attracting candidates suitable for the business</p><p>Conducting interviews and filtering candidates for open positions</p><p>Maintaining the applicant tracking system and ensuring candidates are at the right stages</p><p>Posting roles on job boards and the Deloitte website</p><p>Assessing applicants relevant knowledge, skills, soft skills, experience, and aptitudes</p><p>Issuing offers and communicating the process to candidates</p><p>Sharing accurate reports each week to update the business</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications/Requirements:</h2><ul><li>Proven work experience as a Recruiter (either in-house or agency)</li><li>At least 4 years experience in professional services or a large organization</li><li>Proficiency in Office Systems skills with good knowledge of Excel, PowerPoint & Outlook</li><li>Solid ability to conduct different types of interviews (structured, competency-based, stress, etc)</li><li>Familiarity with HR databases, Applicant Tracking Systems (ATS), and Candidate Management Systems (CMS)</li><li>Able to work effectively with stakeholders in a matrix and multi-cultural organization</li><li>Comfortable working on a temporary contract basis</li></ul>
SYH Jordan
Jordan - Amman
<p>Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts. Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to: Your focus area is our Sm land; making sure the Children are in good hands with you. While their companions go shopping, you supervise our little customers playing and painting. When needed, you will also support the other areas of customer service: in the entrance area, in the exchange, and at the checkout. Operate and Support Store activities. Provide a day out for the whole family. Maintain the communications of the shopping tools for any services and campaigns to be up to date. Secure an easy buying process from home to home. Act as a highly efficient, and staffed, sales mechanism. Show home furnishing solutions full of inspiring home furnishing ideas. You re the first one to meet our customers making sure meeting their wishes and needs. Create a welcoming and efficient shopping environment by maintaining the availability, cleanliness, and good condition of shopping tools (such as trolleys, shopping bags, pencils, measuring tapes, and other customer equipment), ensuring they are accessible in designated locations, reporting maintenance needs, and contributing to smooth customer flow throughout the store. Support customers throughout their shopping journey by proactively engaging with customers to understand their needs, providing clear guidance on the store layout, products, services, shopping tools, and self-service solutions, while offering personal assistance and directing customers to the appropriate co-workers whenever additional support is required. Promote IKEA products and services by informing customers about available solutions, including delivery, assembly, Click & Collect, IKEA Family, financing options, and other relevant services, enabling them to make informed purchasing decisions and enjoy a seamless shopping experience. Contribute to operational excellence and commercial success by supporting commercial activities and in-store events, ensuring operational readiness, collaborating with relevant functions, identifying opportunities to improve customer touchpoints and operational processes, escalating issues when needed, and acting as an IKEA ambassador through friendly, knowledgeable, and proactive customer interactions that create positive first and lasting impressions</p><p>Functional / Technical Skills</p><ul><li>Good understanding of Sm land operational routines, including child registration, safety procedures, and capacity control.</li><li>Knowledge of health, safety, and security procedures to ensure a safe environment for children, families, visitors, and co-workers.</li><li>Ability to follow Sm land guidelines for child supervision, check-in and check-out procedures, and emergency protocols.</li><li>Understanding of entrance operations, including welcoming customers, guiding store flow, and supporting a smooth start to the shopping experience.</li><li>Knowledge of store layout and key store functions to effectively guide customers and answer questions.</li><li>Ability to use basic store systems and registration tools for Sm land check-in and customer support tasks.</li><li>Understanding of IKEA customer service standards and tone of voice when interacting with customers and children.</li><li>Ability to maintain cleanliness, organization, and safety standards in the Sm land play area and entrance zone.</li><li>Knowledge of crowd management and queue handling to ensure an efficient and comfortable customer flow at the entrance.</li><li>Ability to identify and respond quickly to customer needs, safety concerns, or operational issues.</li><li>Understanding of IKEA services and offers to provide basic information and guide customers to the correct department.</li><li>Ability to work according to IKEA operational routines and standard procedures to ensure consistency and efficiency in daily operations.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience working in a customer service or retail environment is preferred.</li><li>Experience interacting with children and families, childcare environments, or play areas is considered an advantage.</li><li>Demonstrated ability to provide friendly, helpful, and customer-focused service.</li><li>Ability to work in a fast-paced retail environment while maintaining a positive and welcoming attitude.</li><li>Experience in handling customer enquiries, guiding visitors, or managing reception/entrance areas is an asset.</li><li>Good communication and interpersonal skills when interacting with customers and co-workers.</li><li>Ability to work collaboratively within a team and support colleagues when needed.</li><li>Basic computer and system literacy to support registrations or operational tasks.</li><li>Strong attention to safety and responsibility, particularly when working with children in Sm land.</li><li>Ability to follow operational routines and procedures while maintaining efficiency and service quality.</li><li>Flexibility to work in different store areas and shifts, supporting the overall customer experience.</li></ul>
IKEA -Al Homaizi Limited
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and Morocco.</p><br><p>We are an equal opportunities employer. We hire and treat our co-workers in a manner that does not discriminate with regards to gender, race, colour, religion, age, disability, sexual orientation, marital status, nationality, political opinion, union affiliation, social or ethnic origin.</p><br><p>Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion!</p><br><p>Join us to bridge your dreams and unique ideas within an organization that believes in People !</p><br><br>Job Description<br><ul><li>Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts.</li><li>Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to:</li><li>Your focus area is our Småland; making sure the Children are in good hands with you. While their companions go shopping, you supervise our little customers playing and painting.</li><li>When needed, you will also support the other areas of customer service: in the entrance area, in the exchange, and at the checkout.</li><li>Operate and Support Store activities.</li><li>Provide a day out for the whole family.</li><li>Maintain the communications of the shopping tools for any services and campaigns to be up to date.</li><li>Secure an easy buying process from home to home.</li><li>Act as a highly efficient, and staffed, sales mechanism.</li><li>Show home furnishing solutions full of inspiring home furnishing ideas.</li><li>You’re the first one to meet our customers making sure meeting their wishes and needs.</li><li>Create a welcoming and efficient shopping environment by maintaining the availability, cleanliness, and good condition of shopping tools (such as trolleys, shopping bags, pencils, measuring tapes, and other customer equipment), ensuring they are accessible in designated locations, reporting maintenance needs, and contributing to smooth customer flow throughout the store.</li><li>Support customers throughout their shopping journey by proactively engaging with customers to understand their needs, providing clear guidance on the store layout, products, services, shopping tools, and self-service solutions, while offering personal assistance and directing customers to the appropriate co-workers whenever additional support is required.</li><li>Promote IKEA products and services by informing customers about available solutions, including delivery, assembly, Click & Collect, IKEA Family, financing options, and other relevant services, enabling them to make informed purchasing decisions and enjoy a seamless shopping experience.</li><li>Contribute to operational excellence and commercial success by supporting commercial activities and in-store events, ensuring operational readiness, collaborating with relevant functions, identifying opportunities to improve customer touchpoints and operational processes, escalating issues when needed, and acting as an IKEA ambassador through friendly, knowledgeable, and proactive customer interactions that create positive first and lasting impressions</li></ul><p><strong> Functional / Technical Skills</strong></p><br><ul><li>Good understanding of Småland operational routines, including child registration, safety procedures, and capacity control.</li><li>Knowledge of health, safety, and security procedures to ensure a safe environment for children, families, visitors, and co-workers.</li><li>Ability to follow Småland guidelines for child supervision, check-in and check-out procedures, and emergency protocols.</li><li>Understanding of entrance operations, including welcoming customers, guiding store flow, and supporting a smooth start to the shopping experience.</li><li>Knowledge of store layout and key store functions to effectively guide customers and answer questions.</li><li>Ability to use basic store systems and registration tools for Småland check-in and customer support tasks.</li><li>Understanding of IKEA customer service standards and tone of voice when interacting with customers and children.</li><li>Ability to maintain cleanliness, organization, and safety standards in the Småland play area and entrance zone.</li><li>Knowledge of crowd management and queue handling to ensure an efficient and comfortable customer flow at the entrance.</li><li>Ability to identify and respond quickly to customer needs, safety concerns, or operational issues.</li><li>Understanding of IKEA services and offers to provide basic information and guide customers to the correct department.</li><li>Ability to work according to IKEA operational routines and standard procedures to ensure consistency and efficiency in daily operations.</li></ul><br>Qualifications<br><ul><li>Experience working in a customer service or retail environment is preferred.</li><li>Experience interacting with children and families, childcare environments, or play areas is considered an advantage.</li><li>Demonstrated ability to provide friendly, helpful, and customer-focused service.</li><li>Ability to work in a fast-paced retail environment while maintaining a positive and welcoming attitude.</li><li>Experience in handling customer enquiries, guiding visitors, or managing reception/entrance areas is an asset.</li><li>Good communication and interpersonal skills when interacting with customers and co-workers.</li><li>Ability to work collaboratively within a team and support colleagues when needed.</li><li>Basic computer and system literacy to support registrations or operational tasks.</li><li>Strong attention to safety and responsibility, particularly when working with children in Småland.</li><li>Ability to follow operational routines and procedures while maintaining efficiency and service quality.</li><li>Flexibility to work in different store areas and shifts, supporting the overall customer experience.</li></ul><br>Additional Information<br><p>* Local employment regulations applies</p><br><br><br> </div>
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