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<p><strong>Position: Information Manager</strong></p>
<p><strong>Country Office: Afghanistan - Remotely </strong></p>
<p><strong>Work Location: </strong><strong> Amman, Jordan</strong></p>
<p><strong>Closing Date:</strong> <strong>20 August</strong></p>
<p><strong>Expected Start Date: 1 October 2026</strong></p>
<p> </p>
<h1>About INSO</h1>
<p>Founded in 2011, the International NGO Safety Organization (INSO) is an international NGO that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations, and training. INSO provides daily support to more than 1,500 NGOs operating in 24 of the world’s most insecure countries. INSO is registered in the Netherlands, with its headquarters located in The Hague, a city renowned for its international focus on peace and justice.</p>
<p>Job Summary</p>
<p>INSO is seeking an experienced Information Manager to lead the Afghanistan team’s Information Management function. The role ensures the effective management and use of security and operational data that supports humanitarian organisations operating in complex environments.</p>
<p>The Information Manager oversees key systems such as the Conflict & Humanitarian Data Centre (CHDC) and the INSO Partner Portal, while transforming data into clear visual products—charts, maps, and dashboards—used in reports and analysis.</p>
<p>Working closely with programme teams, partners, and HQ, the Information Manager helps strengthen data systems and workflows that enable humanitarian actors to operate more safely and effectively.</p>
<p>Main responsibilities</p>
<p><strong>Manage the Conflict & Humanitarian Data Centre (CHDC)</strong></p>
<ul>
<li>Act as the country focal point for the Conflict & Humanitarian Data Centre (CHDC).</li>
<li>Ensure incidents are correctly categorised, verified, and maintained in line with INSO methodology.</li>
<li>Monitor and improve the quality and integrity of security incident data.</li>
<li>Train and support INSO staff and Partners on CHDC and its methodology.</li>
</ul>
<p><strong>Develop Data Visualisations and Analytical Products</strong></p>
<ul>
<li>Transform data into clear and impactful charts, maps, dashboards, and visual products.</li>
<li>Support programme teams in using data and visualisations to strengthen reporting and analysis.</li>
<li>Improve tools, workflows, and processes used to produce visual outputs.</li>
</ul>
<p><strong>Manage the INSO Portal and other Platforms</strong></p>
<ul>
<li>Manage the INSO Partner Portal and related platforms.</li>
<li>Support partners in accessing and using the Portal and INSO App.</li>
<li>Monitor partner registration and ensure the accuracy of partner data.</li>
</ul>
<p><strong>Lead the Information Management Team</strong></p>
<ul>
<li>Lead and support the Information Management team, ensuring high standards in data management and analysis.</li>
<li>Recruit, mentor, and develop team members while fostering a collaborative and supportive work environment.</li>
<li>Organise team priorities and delegate tasks to ensure the timely delivery of information products and services.</li>
</ul>
<p><strong>Coordination and Global Collaboration</strong></p>
<ul>
<li>Coordinate information management activities across the Country Office.</li>
<li>Work closely with programme teams to identify data needs and improve information workflows.</li>
<li>Work with programme teams to improve information workflows and data use.</li>
<li>Contribute to INSO’s global information management initiatives and systems.</li>
</ul>
<p><strong>Provide IT Support (when applicable)</strong></p>
<ul>
<li>Provide basic IT troubleshooting and user support to staff.</li>
<li>Maintain shared information platforms such as SharePoint.</li>
<li>Coordinate with HQ IT on technical issues and system updates.</li>
</ul>
<h1>Requirements</h1>
<p><strong>Essential</strong></p>
<ul>
<li>Fluency in English and the working language of the CO, both written and verbal.</li>
<li>Minimum 5 years of experience in data management, data visualisation, or information management.</li>
<li>Minimum 2 years of experience managing a team.</li>
<li>Experience with Power BI and DAX, or similar BI software (such as Tableau).</li>
<li>Proficiency in database management using SQL.</li>
<li>Working knowledge of scripting languages such as Python or R.</li>
<li>Basic knowledge in GIS software and systems (e.g. using QGIS or ArcGIS).</li>
<li>Demonstrated ability to communicate technical information clearly to non-technical audiences.</li>
</ul>
<p><strong>Nice to have</strong></p>
<ul>
<li>Master’s degree or equivalent in Information Systems, Computer Science, Data Management, GIS, or relevant field.</li>
<li>Experience working with humanitarian organisations, particularly NGOs operating in complex contexts.</li>
<li>Proficiency or familiarity with Persian and/or Pashto</li>
<li>Knowledge of the regional context or previous professional experience in the region.</li>
<li>Experience delivering training or capacity building related to data or information management tools.</li>
</ul>
<p><strong>Core Competencies</strong></p>
<ul>
<li>Attention to details – Ensures accuracy and quality by carefully reviewing data, reports, and processes.</li>
<li>Analytical Thinking – Interprets complex data with accuracy to support decision-making.</li>
<li>Leadership – Guides and develops team members through mentoring, clear direction, and effective delegation.</li>
<li>Collaboration – Fosters teamwork and shared goals across diverse groups.</li>
<li>Diplomacy – Builds trust and inclusion through empathy and listening.</li>
<li>Communication – Conveys information clearly and adapts to the audience.</li>
<li>Proactivity – Anticipates issues and suggests practical, forward-thinking solutions.</li>
</ul>
<h1>INSO’s Safeguarding Policy</h1>
<p>INSO is fully committed to the safe recruitment, selection and vetting of all potential new staff, trustees and volunteers, and we will ensure rigorous compliance with our Code of Conduct and Safeguarding policy throughout the recruitment process.</p>
<p>Terms & Conditions</p>
<p>12-month renewable contract, <strong>USD 4200</strong> per month salary, 1.75 days annual leave per month, medical coverage.</p>
<p>How to apply</p>
<p>Please submit completed applications to <strong><u>jobs@afg.ngosafety.org</u></strong> and reference <strong>‘IM - AFG’</strong> in the subject line. Applications should be in English and include:</p>
<ul>
<li>An updated CV</li>
<li>A one-page cover letter detailing why you are interested in working for INSO and how your qualifications align specifically with the competencies required for the role.</li>
</ul>
<p> </p>
<p><strong>Position: Information Manager</strong></p>
<p><strong>Country Office: Afghanistan - Remotely </strong></p>
<p><strong>Work Location: </strong><strong> Amman, Jordan</strong></p>
<p><strong>Closing Date:</strong> <strong>20 August</strong></p>
<p><strong>Expected Start Date: 1 October 2026</strong></p>
<p> </p>
<h1>About INSO</h1>
<p>Founded in 2011, the International NGO Safety Organization (INSO) is an international NGO that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations, and training. INSO provides daily support to more than 1,500 NGOs operating in 24 of the world’s most insecure countries. INSO is registered in the Netherlands, with its headquarters located in The Hague, a city renowned for its international focus on peace and justice.</p>
<p>Job Summary</p>
<p>INSO is seeking an experienced Information Manager to lead the Afghanistan team’s Information Management function. The role ensures the effective management and use of security and operational data that supports humanitarian organisations operating in complex environments.</p>
<p>The Information Manager oversees key systems such as the Conflict & Humanitarian Data Centre (CHDC) and the INSO Partner Portal, while transforming data into clear visual products—charts, maps, and dashboards—used in reports and analysis.</p>
<p>Working closely with programme teams, partners, and HQ, the Information Manager helps strengthen data systems and workflows that enable humanitarian actors to operate more safely and effectively.</p>
<p>Main responsibilities</p>
<p><strong>Manage the Conflict & Humanitarian Data Centre (CHDC)</strong></p>
<ul>
<li>Act as the country focal point for the Conflict & Humanitarian Data Centre (CHDC).</li>
<li>Ensure incidents are correctly categorised, verified, and maintained in line with INSO methodology.</li>
<li>Monitor and improve the quality and integrity of security incident data.</li>
<li>Train and support INSO staff and Partners on CHDC and its methodology.</li>
</ul>
<p><strong>Develop Data Visualisations and Analytical Products</strong></p>
<ul>
<li>Transform data into clear and impactful charts, maps, dashboards, and visual products.</li>
<li>Support programme teams in using data and visualisations to strengthen reporting and analysis.</li>
<li>Improve tools, workflows, and processes used to produce visual outputs.</li>
</ul>
<p><strong>Manage the INSO Portal and other Platforms</strong></p>
<ul>
<li>Manage the INSO Partner Portal and related platforms.</li>
<li>Support partners in accessing and using the Portal and INSO App.</li>
<li>Monitor partner registration and ensure the accuracy of partner data.</li>
</ul>
<p><strong>Lead the Information Management Team</strong></p>
<ul>
<li>Lead and support the Information Management team, ensuring high standards in data management and analysis.</li>
<li>Recruit, mentor, and develop team members while fostering a collaborative and supportive work environment.</li>
<li>Organise team priorities and delegate tasks to ensure the timely delivery of information products and services.</li>
</ul>
<p><strong>Coordination and Global Collaboration</strong></p>
<ul>
<li>Coordinate information management activities across the Country Office.</li>
<li>Work closely with programme teams to identify data needs and improve information workflows.</li>
<li>Work with programme teams to improve information workflows and data use.</li>
<li>Contribute to INSO’s global information management initiatives and systems.</li>
</ul>
<p><strong>Provide IT Support (when applicable)</strong></p>
<ul>
<li>Provide basic IT troubleshooting and user support to staff.</li>
<li>Maintain shared information platforms such as SharePoint.</li>
<li>Coordinate with HQ IT on technical issues and system updates.</li>
</ul>
<h1>Requirements</h1>
<p><strong>Essential</strong></p>
<ul>
<li>Fluency in English and the working language of the CO, both written and verbal.</li>
<li>Minimum 5 years of experience in data management, data visualisation, or information management.</li>
<li>Minimum 2 years of experience managing a team.</li>
<li>Experience with Power BI and DAX, or similar BI software (such as Tableau).</li>
<li>Proficiency in database management using SQL.</li>
<li>Working knowledge of scripting languages such as Python or R.</li>
<li>Basic knowledge in GIS software and systems (e.g. using QGIS or ArcGIS).</li>
<li>Demonstrated ability to communicate technical information clearly to non-technical audiences.</li>
</ul>
<p><strong>Nice to have</strong></p>
<ul>
<li>Master’s degree or equivalent in Information Systems, Computer Science, Data Management, GIS, or relevant field.</li>
<li>Experience working with humanitarian organisations, particularly NGOs operating in complex contexts.</li>
<li>Proficiency or familiarity with Persian and/or Pashto</li>
<li>Knowledge of the regional context or previous professional experience in the region.</li>
<li>Experience delivering training or capacity building related to data or information management tools.</li>
</ul>
<p><strong>Core Competencies</strong></p>
<ul>
<li>Attention to details – Ensures accuracy and quality by carefully reviewing data, reports, and processes.</li>
<li>Analytical Thinking – Interprets complex data with accuracy to support decision-making.</li>
<li>Leadership – Guides and develops team members through mentoring, clear direction, and effective delegation.</li>
<li>Collaboration – Fosters teamwork and shared goals across diverse groups.</li>
<li>Diplomacy – Builds trust and inclusion through empathy and listening.</li>
<li>Communication – Conveys information clearly and adapts to the audience.</li>
<li>Proactivity – Anticipates issues and suggests practical, forward-thinking solutions.</li>
</ul>
<h1>INSO’s Safeguarding Policy</h1>
<p>INSO is fully committed to the safe recruitment, selection and vetting of all potential new staff, trustees and volunteers, and we will ensure rigorous compliance with our Code of Conduct and Safeguarding policy throughout the recruitment process.</p>
<p>Terms & Conditions</p>
<p>12-month renewable contract, <strong>USD 4200</strong> per month salary, 1.75 days annual leave per month, medical coverage.</p>
<p>How to apply</p>
<p>Please submit completed applications to <strong><u>jobs@afg.ngosafety.org</u></strong> and reference <strong>‘IM - AFG’</strong> in the subject line. Applications should be in English and include:</p>
<ul>
<li>An updated CV</li>
<li>A one-page cover letter detailing why you are interested in working for INSO and how your qualifications align specifically with the competencies required for the role.</li>
</ul>
<p> </p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. The Site Manager (SM) is responsible for delivering high-quality food service in accordance with the performance work statement. Responsibilities include, but are not limited to scheduling of personnel, work supervision and quality control. Functional authority and task completion are the responsibility of the Site Manager. Services provided shall include Food Services and DFAC Equipment Maintenance and Repair, Inspection, Cleaning and Maintenance of Hood and Duct Systems, Bottled Water Delivery Distribution and Storeroom functions as specified in the Performance Work Statement. The SM is responsible for direct oversight of the successful performance of key subcontracts put in place to support contract requirements. Responsibilities + Responsible for the overall management, execution, and personnel supervision of Food Services and DFAC Equipment Maintenance and Repair, Inspection, Cleaning and Maintenance of Hood and Duct Systems, Bottled Water Delivery Distribution and Storeroom Functions as specified in the Performance Work Statement. + Responsible for providing services on a 24/7/365 basis. + Responsible for successful implementation of all contractual matters and CDRL reports at designated site/location. + Shall meet with the contracting officer, contract administrator, government’s quality assurance person and other government personnel as needed to ensure a successful partnership. + Responsible for ensuring a safe, clean, sanitary, healthy, presentable, professional atmosphere, free of dust, clutter and trash in all working facilities and areas. + Responsible for establishing and maintaining a documented training program. + Responsible for proper utilization and safeguarding of all government and contractor provided property (e.g., to include government facilities, equipment and tools). + Manage subcontracts put in place to support contract requirements. + Responsible for precise execution of company time reporting procedures and accurate completion of timesheet. + Shall perform escort duties. + Performs other duties as assigned in accordance with contractual, functional, and mission requirements. + The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities and qualifications required of employees to perform this job. Qualifications Minimum Qualifications Education/Certifications: + Must have a High School diploma or equivalent, bachelor’s degree preferred. + Must have or shall be able to pass and maintain a current Serve-Safe certification. + Must be certified or shall be willing to receive certification to drive up to a 10K forklift. + Must be able to or shall be willing to learn to drive manual transmission vehicles. + Must have a current, valid U.S. Passport and US or Local Driver’s License. + Must have and maintain a valid U.S. SECRET or Interim Secret Security Clearance prior to deployment. + Must be able to read, write, speak and understand English fluently. + Must be able to pass MOD15 employment and deployment qualification requirements that include psychological, medical, dental, drug testing, background checks, etc. Experience: + Military food service experience in the grade of Master Sergeant (E-7) or above within the ten (10) years, three (3) year must have been served as a manager or assistant manager. + Additional managerial experience to include: performance management of employees, training, completing required reports, and excellent customer satisfaction results. Skills: + Must be knowledgeable in Tri-Service Food Code, Food Safety Program AFI 34-239, AFMAN 34-240, Food Service Program Management Armed Forces Recipe System, inventory control, HACCP, and the U.S Department of Health and Human Services Food Code standards. + Thorough understanding of quality customer food service and preparation of nutritional meals. + Must be able to work under pressure. + Service oriented. + Excellent communication, analytical, project management and supervisory skills. + Must be skilled with Microsoft programs such as Excel, Word, and Power Point. + Able and willing to work periods of long hours to meet mission requirements + Military experience in a contingency environment and knowledge and experience working with government contracts preferred. Supervisory/Budget Responsibilities: + Must be willing to familiarize self with program financials to include PMRs and EACs. Working Environment: + Work will be indoors and outdoors. + Exposure to heat, cold, dust, noise, chemicals may occur. + Overtime and shift work may be required depending on contractual needs. + Employee must comply with all Federal, State and Local regulations and published Company work rules as well as written instructions. + Task specific work environment training will be provided as required. + Must be prepared to function in a wartime environment to support U.S. interests. + 100% Overseas Assignment. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</p> </div>
<p>POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><div>Education: High school diploma or G.E.D. equivalent.</div><div>Related Work Experience: At least 2 years of related work experience.</div><div>Supervisory Experience: At least 1 year of supervisory experience.</div><div>License or Certification: None</div>
<p><b> POSITION DESCRIPTION T</b>he Proposal Writing & Business Development Manager leads Amideast Jordan s efforts to expand its donor and client portfolio by identifying funding opportunities, building strategic partnerships, and advancing new business in alignment with the organization s strategic priorities. The role works closely with the Country Director, headquarters, technical teams in the Jordan office as well as regionally, and external partners to strengthen Amideast s market positioning and pursue new opportunities. The incumbent manages the business development process from opportunity identification through proposal submission by researching donor priorities and client needs, pursuing and meeting with new potential clients, assessing Amideast s service portfolio, and working with technical and operational teams to design responsive, feasible solutions. The role prepares competitive technical and cost proposals, ensures compliance with Amideast s internal processes, secures required approvals, meets submission deadlines, and maintains relationships with current and prospective donors and clients to support sustainable organizational growth. RESPONSIBILITIES Business Development & Partnerships • Coordinate the development and implementation of business development plans in collaboration with the Country Director. • Conduct market research and monitor relevant trends to identify potential opportunities and help determine which ones to pursue. • Maintain relationships with donors, local and international government entities, UN agencies, NGOs, private sector organizations, and implementing partners. • Maintain an updated pipeline of opportunities and support the development of partnerships that contribute to organizational priorities. Proposal Development, Writing & Knowledge Sharing • Manage the development of proposals, concept notes, expressions of interest, and related documents from initial review through final submission. • Coordinate technical, operational, and financial inputs with subject matter experts, program teams, Finance, Operations, and headquarters teams to develop clear, responsive, and feasible solutions aligned with Amideast s expertise and client needs. • Ensure proposals meet submission requirements through effective review processes, quality checks, internal approvals, and adherence to Amideast procedures. • Develop and maintain proposal tools, templates, and guidance materials, and provide staff with support and best practices to strengthen proposal writing and business development capacity. Organizational Contribution • Contribute to organizational discussions related to growth, funding priorities, and strategic initiatives. • Undertake additional responsibilities as assigned by the Country Director. QUALIFICATIONS AND SKILLS Required Education: Bachelor s degree in International Development, Education, International Relations, Business Administration, Communications, or a related field. Professional Experience: • Minimum of 7 years of professional experience in the international development sector, with exposure to areas such as education, academic testing, workforce development, and youth programming. • At least 3 years of experience in business development, including identifying funding opportunities, developing partnerships, and supporting organizational growth. • Minimum of 6 years of experience in proposal development, including preparing successful technical and cost proposals for U.S. Government agencies, foundations, corporations, and bilateral or multilateral donors (e.g., EU, World Bank, UN agencies). Technical Skills • Strong knowledge of donor procurement processes, compliance requirements, and funding mechanisms. • Understanding of monitoring, evaluation, accountability, and learning (MEAL) principles and their application in program design. • Familiarity with Amideast s technical areas, including education, workforce development, STEM, and youth programming. • Ability to conduct donor and market research and translate findings into effective proposal strategies. • Demonstrated ability to develop competitive proposals and respond to complex donor solicitations, including RFPs, RFAs, and EOIs. • Ability to develop proposals and pitches for private sector companies. Communication & Interpersonal Skills • Excellent English writing, editing, and communication skills, with the ability to develop clear, persuasive, and technically strong proposal content. • Fluency in English required; proficiency in Arabic highly desirable. • Ability to build and maintain effective relationships with donors, NGOs, government entities, and private sector partners. Personal & Leadership Competencies • Strong organizational and coordination skills with the ability to manage multiple priorities, deadlines, and complex proposal processes involving technical, finance, operations, and senior leadership teams. • Ability to work effectively under pressure while maintaining quality and attention to detail. WORK ENVIRONMENT The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a full time, temporary, or hybrid basis). • Computer (laptop) • Printer/Photocopier/Scanner/Fax </p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in International Development, Education, International Relations, Business Administration, Communications, or a related field.</li><li>Minimum of 7 years of professional experience in the international development sector, with exposure to areas such as education, academic testing, workforce development, and youth programming.</li><li>At least 3 years of experience in business development, including identifying funding opportunities, developing partnerships, and supporting organizational growth.</li><li>Minimum of 6 years of experience in proposal development, including preparing successful technical and cost proposals for U.S. Government agencies, foundations, corporations, and bilateral or multilateral donors (e.g., EU, World Bank, UN agencies).</li><li>Strong knowledge of donor procurement processes, compliance requirements, and funding mechanisms.</li><li>Understanding of monitoring, evaluation, accountability, and learning (MEAL) principles and their application in program design.</li><li>Familiarity with Amideast's technical areas, including education, workforce development, STEM, and youth programming.</li><li>Ability to conduct donor and market research and translate findings into effective proposal strategies.</li><li>Demonstrated ability to develop competitive proposals and respond to complex donor solicitations, including RFPs, RFAs, and EOIs.</li><li>Ability to develop proposals and pitches for private sector companies.</li><li>Excellent English writing, editing, and communication skills, with the ability to develop clear, persuasive, and technically strong proposal content.</li><li>Fluency in English required; proficiency in Arabic highly desirable.</li><li>Ability to build and maintain effective relationships with donors, NGOs, government entities, and private sector partners.</li><li>Strong organizational and coordination skills with the ability to manage multiple priorities, deadlines, and complex proposal processes involving technical, finance, operations, and senior leadership teams.</li><li>Ability to work effectively under pressure while maintaining quality and attention to detail.</li></ul>
<p>SRD Center is seeking a qualified Team Leader / Evaluation Manager for a proposed final external evaluation of a development programme in Madaba Governorate, Jordan. The programme links women s economic empowerment, entrepreneurship, cultural heritage, tourism, local economic development, municipal capacity-building, and gender-responsive urban and tourism planning. The Team Leader will provide overall technical and managerial leadership for a mixed-methods evaluation based on the OECD-DAC evaluation criteria, including relevance, coherence, effectiveness, efficiency, emerging impact, and sustainability. The assignment will combine desk review, stakeholder consultations, interviews, focus group discussions, field observations, evidence triangulation, analysis, stakeholder reflection, and preparation of evaluation reports. The assignment is expected to take place during the period September December 2026 and will include field engagement in Madaba. Tasks: • Provide overall technical leadership and management of the evaluation assignment. • Lead the development and refinement of the evaluation methodology, analytical framework, evaluation matrix, and sampling approach. • Ensure appropriate application of OECD-DAC evaluation criteria and mixed-methods evaluation principles. • Review programme documentation, monitoring data, implementation records, financial information, and other relevant evidence. • Lead and/or supervise key informant interviews, focus group discussions, stakeholder consultations, and other primary data collection. • Ensure that the evaluation applies gender-responsive, participatory, inclusive, conflict-sensitive, and ethical approaches. • Lead analysis and triangulation of qualitative and quantitative evidence. • Assess programme relevance, effectiveness, efficiency, coherence, emerging outcomes, sustainability, institutional ownership, and potential for replication or scaling. • Coordinate the work of technical specialists and field researchers. • Lead preparation of the inception report, preliminary findings presentation, draft evaluation report, and final evaluation report. • Facilitate stakeholder reflection and learning discussions on preliminary findings. • Develop evidence-based conclusions, lessons learned, and practical recommendations. • Ensure quality assurance, data protection, confidentiality, informed consent, and independence throughout the evaluation. • Ensure timely completion of all outputs in accordance with the agreed work plan.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Advanced university degree in evaluation, development studies, economics, social sciences, gender studies, urban development, cultural heritage, tourism, business development, public policy, or another relevant field.</li><li>At least 8 years of professional experience in programme and project evaluation.</li><li>Demonstrated experience leading mixed-methods evaluations.</li><li>Strong knowledge and practical experience applying OECD-DAC evaluation criteria.</li><li>Relevant experience evaluating programmes related to one or more of the following: <ul><li>Women s economic empowerment;</li><li>Entrepreneurship;</li><li>Local economic development;</li><li>Cultural heritage;</li><li>Tourism;</li><li>Municipal or urban development;</li><li>Community-based development.</li></ul></li><li>Demonstrated experience designing and conducting stakeholder consultations, interviews, focus group discussions, and qualitative data analysis.</li><li>Strong analytical, facilitation, stakeholder engagement, and report-writing skills.</li><li>Previous experience with internationally funded development programmes, UN agencies, international organizations, donors, municipalities, or civil society organizations is highly desirable.</li><li>Experience in Jordan or the wider MENA region is an advantage.</li><li>Excellent written and spoken English is required.</li></ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>VirtuStaff is seeking an experienced and hands-on Regional Sales Manager to join its Jordan-based pre-launch team and build the company’s commercial operations ahead of its GCC launch. The role will lead a cross-country sales structure consisting of inside-sales officers in Egypt and a Business Development & Partnerships Manager in the UAE. The successful candidate will establish the sales process, manage incoming digital leads, develop the team, maintain CRM and pipeline discipline, oversee forecasts, support strategic opportunities and ensure that sales convert into paying clients, active remote-agent seats and retained recurring revenue. This position will work directly with the Founders and collaborate closely with Marketing, HR, Operations and Technology.</p><p>Key Responsibilities</p><ul><li>Build and manage VirtuStaff’s launch-stage sales process and commercial plan.</li><li>Lead, coach and evaluate the Egypt Sales Officers and UAE Business Development & Partnerships Manager.</li><li>Manage the distribution and follow-up of high-volume UAE digital leads.</li><li>Establish lead-response standards, qualification rules, sales scripts and follow-up procedures.</li><li>Conduct daily sales briefings, weekly pipeline reviews and regular call coaching.</li><li>Maintain accurate CRM records, pipeline stages, forecasts and source attribution.</li><li>Monitor conversion from lead through meeting, proposal, payment, client activation and active seats.</li><li>Support strategic, high-value and multi-seat corporate opportunities.</li><li>Oversee affiliate and corporate-partnership performance in coordination with the UAE team.</li><li>Protect approved pricing, payment terms and service scope.</li><li>Coordinate with HR and Operations to ensure that sales commitments match candidate availability and delivery capacity.</li><li>Monitor client handover, early satisfaction, retention and account-expansion opportunities.</li><li>Provide management with clear weekly and monthly commercial reports.</li></ul><p><br></p><p>The position is responsible for one unified commercial system covering high-volume inside sales, UAE partnerships and selected strategic accounts. Success is measured through collected revenue, net seat growth and client retention</p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>four to seven years of B2B sales experience, including at least two years managing salespeople.</li><li>Experience in SaaS, HR technology, outsourcing, recruitment, BPO, managed services or recurring professional services is strongly preferred.</li><li>Proven experience managing a measurable sales funnel, targets, pipeline and forecast.</li><li>Experience leading inside-sales teams and coordinating remote or cross-country employees.</li><li>Strong CRM, reporting and sales-data discipline.</li><li>Strong coaching, call-review and performance-management ability.</li><li>Experience with GCC or UAE clients and business decision-makers.</li><li>Understanding of recurring revenue, client activation, retention, churn and account expansion.</li><li>Experience managing affiliate, referral or corporate-partnership channels is an advantage.</li><li>Strong qualification, negotiation and commercial judgment.</li><li>Professional Arabic and English communication.</li><li>Ability to work full-time from the VirtuStaff office in Jordan.</li><li>Comfortable working in a fast-moving pre-launch environment with direct Founder involvement.</li></ul><p><br></p><p>These requirements reflect the experience level stated in the original manual, including 4–7 years in B2B sales, people-management experience, GCC exposure and strong CRM and forecasting capabilities.</p></div>
<p><h4>Description</h4>
<p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p>
<p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p>
<h4>Responsibilities</h4>
<ul>
<li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li>
<li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li>
<li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li>
<li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li>
<li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li>
<li>Audit usage data to optimize platform performance and identify underutilized features.</li>
<li>Translate technical documentation into clear training resources for non-technical teams.</li>
<li>Conduct business review health checks to align product performance with client goals.</li>
<li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li>
<li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li>
<li>Advocate for customers by converting feedback into structured product feature requests.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li>
<li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li>
<li>Experience using AI tools, including prompt engineering and AI-based integrations.</li>
<li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li>
<li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li>
<li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li>
<li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li>
<li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li>
</ul>
<h4>Benefits</h4>
<h4>What we offer</h4>
<ul>
<li>YC-backed with real traction — we are in-market, growing, and trusted by enterprise names you know.</li>
<li>Outsized career trajectory — early team members grow into leadership as we scale globally.</li>
<li>Real ownership — your work will be seen, felt, and talked about company-wide.</li>
<li>High-trust team — no politics, no bureaucracy; we move fast and support each other.</li>
<li>Competitive compensation — top-of-market salary plus equity and full benefits.</li>
</ul></p><p></p>
<p><h4>Description</h4>
<p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p>
<p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p>
<h4>Responsibilities</h4>
<ul>
<li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li>
<li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li>
<li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li>
<li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li>
<li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li>
<li>Audit usage data to optimize platform performance and identify underutilized features.</li>
<li>Translate technical documentation into clear training resources for non-technical teams.</li>
<li>Conduct business review health checks to align product performance with client goals.</li>
<li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li>
<li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li>
<li>Advocate for customers by converting feedback into structured product feature requests.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li>
<li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li>
<li>Experience using AI tools, including prompt engineering and AI-based integrations.</li>
<li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li>
<li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li>
<li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li>
<li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li>
<li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li>
</ul>
<h4>Benefits</h4>
<h4>What we offer</h4>
<ul>
<li>YC-backed with real traction we are in-market, growing, and trusted by enterprise names you know.</li>
<li>Outsized career trajectory early team members grow into leadership as we scale globally.</li>
<li>Real ownership your work will be seen, felt, and talked about company-wide.</li>
<li>High-trust team no politics, no bureaucracy; we move fast and support each other.</li>
<li>Competitive compensation top-of-market salary plus equity and full benefits.</li>
</ul></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>VirtuStaff is seeking a hands-on Growth Marketing Manager to join its Jordan-based pre-launch team and help build the company’s marketing function ahead of its GCC launch. The role will manage two connected growth funnels: high-volume candidate acquisition in Egypt and B2B client demand generation across the UAE and GCC. The successful candidate will personally plan, launch and optimize paid-media campaigns, manage marketing budgets, improve landing-page conversion, establish performance tracking and reporting, and coordinate content, design, SEO, PR and video-production activities. This position will work closely with the Founders, Sales, HR, Operations and Technical teams to build a measurable and scalable growth system for VirtuStaff.</p><p><br></p><p><b>Key Responsibilities</b></p><ul><li>Plan, launch and optimize paid campaigns across Meta, Google, LinkedIn, TikTok and other relevant platforms.</li><li>Manage separate candidate-acquisition and B2B lead-generation strategies.</li><li>Monitor budgets, conversion rates, cost per application, cost per lead and downstream business results.</li><li>Improve website and landing-page performance through analytics, tracking and conversion testing.</li><li>Manage external SEO, PR and video-production suppliers.</li><li>Brief and coordinate the internal design team.</li><li>Develop Arabic and English campaign messaging, content calendars and marketing materials.</li><li>Build weekly and monthly dashboards covering campaign, funnel and business performance.</li><li>Collaborate with Sales and HR to improve the quality—not only the volume—of candidates and leads.</li><li>Support VirtuStaff’s pre-launch preparation and GCC go-to-market execution.</li></ul><p><br></p><p>The original role specifically requires someone who can personally execute campaigns rather than depending entirely on an agency, while also managing specialist suppliers and internal teams.</p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><br></p><ul><li>Three to six years of hands-on growth, performance or digital marketing experience.</li><li>Experience in SaaS, recruitment technology, marketplaces, BPO, e-commerce or another measurable, high-volume business is preferred.</li><li>Strong practical experience managing paid-media campaigns and advertising budgets.</li><li>Proven ability to connect campaign performance with qualified applications, leads, meetings or sales—not only clicks and impressions.</li><li>Strong understanding of landing pages, conversion optimization, analytics, event tracking and attribution.</li><li>Experience working with CRM, recruitment or applicant-tracking data.</li><li>Ability to manage SEO, PR, content, design and video suppliers.</li><li>Strong Arabic and English writing and communication skills.</li><li>GCC B2B marketing experience is strongly preferred.</li><li>Strong analytical, commercial and problem-solving skills.</li><li>Comfortable working in a fast-moving pre-launch environment with significant ownership and accountability.</li></ul><p><br></p></div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>About the Role We are seeking an experienced and technically strong Delivery Manager to lead the successful delivery of IT projects and technology initiatives.<br> In this role, you will oversee cross-functional technical teams, ensure high-quality solution delivery, and act as the primary liaison between IT, business stakeholders, the PMO, and external partners.<br> The ideal candidate combines strong technical expertise with exceptional leadership, communication, and project delivery skills, enabling teams to deliver innovative solutions on time and within scope.<br> Key Responsibilities Lead and coordinate cross-functional technical teams, including software developers, QA engineers, and technical specialists, throughout the project lifecycle.<br> Own the end-to-end technical delivery of multiple IT projects, ensuring successful execution from planning through deployment.<br> Serve as the primary IT point of contact for the PMO, business units, third-party vendors, and technology partners.<br> Translate business requirements into actionable technical plans, priorities, and delivery roadmaps.<br> Provide technical leadership to ensure solutions meet architecture, security, quality, and performance standards.<br> Manage IT project scope, schedules, resource allocation, deliverables, and technical dependencies.<br> Facilitate technical discussions, drive decision-making, and resolve delivery challenges across stakeholders.<br> Identify, assess, and mitigate technical risks while proactively managing project dependencies and blockers.<br> Coordinate smooth transitions between development, testing, release, and production deployment activities.<br> Monitor delivery progress, resource utilization, project health, and technical performance, providing regular updates to IT leadership.<br> Foster collaboration, accountability, and continuous improvement across technical teams to achieve successful project outcomes.<br> Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.<br> 7+ years of experience in software development, IT project delivery, or technology leadership roles.<br> Proven experience managing technical teams and delivering complex IT projects.<br> Strong understanding of software development methodologies, SDLC, Agile, and Scrum practices.<br> Experience working with PMOs, business stakeholders, vendors, and cross-functional teams.<br> Excellent leadership, stakeholder management, communication, and problem-solving skills.<br> Strong understanding of software architecture, application delivery, quality assurance, and deployment processes.<br> PMP, PRINCE2, Scrum Master, or Agile certifications are considered an advantage.<br></span> </div>
<p><h4>About Taj HR</h4>
<p>Taj HR Consultancy is a recruitment and HR solutions company that helps organizations build and manage high-performing teams. Our services include recruitment and executive search, as well as HR outsourcing solutions that enable businesses to streamline their HR operations and focus on their core objectives.</p>
<p>We are looking for a motivated Sales Development Specialist to support the growth of our recruitment and HR outsourcing services by identifying new business opportunities and building strong client relationships.</p>
<h4>Job summary</h4>
<p>We are looking for a proactive and ambitious Sales Development Manager with 1–2 years of B2B sales experience to identify new business opportunities, engage potential clients, and contribute to the growth of our recruitment and HR services portfolio.</p>
<p>This is a fully remote position offering a fixed monthly salary plus an attractive sales commission structure based on performance.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Generate new business opportunities for recruitment and HR outsourcing services.</li>
<li>Identify and engage potential clients across different industries.</li>
<li>Conduct outreach through LinkedIn, email, phone calls, and networking activities.</li>
<li>Schedule meetings with decision-makers and present Taj HR's service offerings.</li>
<li>Understand client hiring and HR operational needs and recommend suitable solutions.</li>
<li>Prepare proposals and coordinate with internal teams to ensure successful service delivery.</li>
<li>Build and maintain long-term client relationships.</li>
<li>Achieve monthly sales targets and contribute to company growth.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>1–2 years of experience in B2B sales, business development, or account management.</li>
<li>Strong communication, presentation, and negotiation skills.</li>
<li>Experience in lead generation and outbound sales.</li>
<li>Ability to work independently in a remote environment.</li>
<li>Good command of English and Arabic.</li>
<li>Proficiency in LinkedIn, Microsoft Office, and CRM systems.</li>
<li>Results-driven mindset with a strong focus on achieving targets.</li>
</ul>
<h4>Compensation & benefits</h4>
<ul>
<li>Fixed monthly salary.</li>
<li>Attractive commission scheme based on sales performance.</li>
<li>Fully remote work arrangement.</li>
<li>Career growth opportunities within a growing HR consultancy.</li>
<li>Supportive and collaborative work environment.</li>
</ul>
<p>Join Taj HR Consultancy and help organizations connect with exceptional talent while building a rewarding career in B2B sales.</p></p><p></p>
<p><h4>About Taj HR</h4>
<p>Taj HR Consultancy is a recruitment and HR solutions company that helps organizations build and manage high-performing teams. Our services include recruitment and executive search, as well as HR outsourcing solutions that enable businesses to streamline their HR operations and focus on their core objectives.</p>
<p>We are looking for a motivated Sales Development Specialist to support the growth of our recruitment and HR outsourcing services by identifying new business opportunities and building strong client relationships.</p>
<h4>Job summary</h4>
<p>We are looking for a proactive and ambitious Sales Development Manager with 1–2 years of B2B sales experience to identify new business opportunities, engage potential clients, and contribute to the growth of our recruitment and HR services portfolio.</p>
<p>This is a fully remote position offering a fixed monthly salary plus an attractive sales commission structure based on performance.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Generate new business opportunities for recruitment and HR outsourcing services.</li>
<li>Identify and engage potential clients across different industries.</li>
<li>Conduct outreach through LinkedIn, email, phone calls, and networking activities.</li>
<li>Schedule meetings with decision-makers and present Taj HR's service offerings.</li>
<li>Understand client hiring and HR operational needs and recommend suitable solutions.</li>
<li>Prepare proposals and coordinate with internal teams to ensure successful service delivery.</li>
<li>Build and maintain long-term client relationships.</li>
<li>Achieve monthly sales targets and contribute to company growth.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>1–2 years of experience in B2B sales, business development, or account management.</li>
<li>Strong communication, presentation, and negotiation skills.</li>
<li>Experience in lead generation and outbound sales.</li>
<li>Ability to work independently in a remote environment.</li>
<li>Good command of English and Arabic.</li>
<li>Proficiency in LinkedIn, Microsoft Office, and CRM systems.</li>
<li>Results-driven mindset with a strong focus on achieving targets.</li>
</ul>
<h4>Compensation & benefits</h4>
<ul>
<li>Fixed monthly salary.</li>
<li>Attractive commission scheme based on sales performance.</li>
<li>Fully remote work arrangement.</li>
<li>Career growth opportunities within a growing HR consultancy.</li>
<li>Supportive and collaborative work environment.</li>
</ul>
<p>Join Taj HR Consultancy and help organizations connect with exceptional talent while building a rewarding career in B2B sales.</p></p><p></p>
<p><h4>About the role</h4>
<p>Our client is looking to hire an experienced brand & trade manager to join their growing team in Amman, Jordan. Operating in the FMCG distribution space and representing a portfolio of multinational brands, they are seeking a commercially driven professional who can bridge strategic brand management with impactful trade execution across both modern and traditional channels.</p>
<p>This is a senior individual contributor role with high visibility, offering the opportunity to own brand plans end-to-end, drive trade activations, and work directly with regional distributors and brand principals.</p>
<h4>What you'll do</h4>
<strong>Brand management</strong>
<ul>
<li>Develop and implement annual brand plans aligned with principal guidelines and company objectives.</li>
<li>Manage brand budgets, track ROI, and ensure responsible allocation of spend.</li>
<li>Lead new product launches, including pricing strategy, go-to-market planning, and positioning.</li>
<li>Monitor brand performance via sell-in/sell-out data, market share, and consumer insights.</li>
<li>Maintain strong relationships with multinational brand principals and uphold brand standards.</li>
</ul>
<strong>Trade marketing & activations</strong>
<ul>
<li>Design and execute trade promotions, in-store activations, and visibility programs across all trade channels.</li>
<li>Develop and deploy POS materials, planograms, and channel-specific assets in line with brand guidelines.</li>
<li>Conduct regular market visits to assess execution quality and identify opportunities for improvement.</li>
<li>Track and evaluate the effectiveness of all trade activities, delivering post-promotion analysis and recommendations.</li>
<li>Work closely with the sales team to align trade programs with distribution and volume targets.</li>
</ul>
<strong>Commercial planning & analysis</strong>
<ul>
<li>Prepare accurate sales forecasts and demand plans in collaboration with the sales and supply chain teams.</li>
<li>Develop commercial plans, pricing proposals, and promotional calendars.</li>
<li>Manage budgets within approved limits, with clear variance tracking and reporting.</li>
<li>Analyze market data, competitive landscape, and category trends to inform strategic decisions.</li>
<li>Prepare concise management reports and presentations on brand and trade performance.</li>
</ul>
<strong>Distributor & stakeholder management</strong>
<ul>
<li>Serve as the key liaison between the company and brand principals/distributors.</li>
<li>Manage joint business plans with key distribution partners, ensuring alignment on targets and activations.</li>
<li>Support and coach the sales team on brand messaging, product knowledge, and trade execution tools.</li>
</ul>
<h4>What we're looking for</h4>
<strong>Experience & background</strong>
<ul>
<li>4–6 years of experience in brand management and/or trade marketing within the FMCG industry — this is non-negotiable.</li>
<li>Proven track record of managing multinational brands and collaborating with distributors.</li>
<li>Hands-on experience designing and executing trade activations and promotional campaigns.</li>
<li>Background in budgeting, forecasting, and commercial planning.</li>
<li>Experience working with regional markets is a strong advantage.</li>
</ul>
<strong>Skills & competencies</strong>
<ul>
<li>Advanced proficiency in Microsoft Excel (pivot tables, data modelling) and PowerPoint.</li>
<li>Strong analytical mindset: you can turn data into clear, actionable recommendations.</li>
<li>Excellent project management skills; comfortable handling multiple brands and workstreams simultaneously.</li>
<li>Exceptional English communication skills, both written and verbal.</li>
<li>Strong interpersonal and stakeholder management skills.</li>
<li>Self-starter who thrives working independently in a fast-paced environment.</li>
<li>Bachelor's degree in Marketing, Business Administration, or a related field. MBA is a plus.</li>
</ul></p><p></p>
<p><h4>The opportunity</h4>
<p>EY is looking for a manager to join the audit team to lead on complex audit engagements and support growth of the audit business.</p>
<h4>Your key responsibilities</h4>
<p>Proactive, accountable, and results-driven individuals will thrive in this environment. Key skills include managing competing priorities, resource management, and effective communication, all of which contribute to a positive work ethic and positively influence those around you.</p>
<h4>Skills and attributes for success</h4>
<ul>
<li>Strong academic background with a degree and accounting qualification (ACCA or CPA).</li>
<li>Over 7 years of experience in external audit, including team management.</li>
<li>Familiarity with current auditing techniques and risk-based audit processes.</li>
<li>Previous experience at a Big 4 accounting firm.</li>
<li>Proficient in Arabic and fluent in English, with effective presentation skills.</li>
<li>Knowledge of applicable and upcoming IFRS standards.</li>
<li>Experience with audit and data analytic tools.</li>
<li>Project management experience and skills in coaching, mentoring, and counseling.</li>
</ul>
<h4>What we look for</h4>
<p>We seek confident entrepreneurs to drive innovative strategic visions and shape their unique EY journey with business acumen.</p>
<h4>What we offer you</h4>
<p>At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.</p>
<p>Are you ready to shape your future with confidence? Apply today.</p>
<p>To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.</p>
<h4>EY | Building a better working world</h4>
<p>EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</p>
<p>Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.</p>
<p>EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions.</p>
<p>Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</p></p><p></p>
<p><h4>The opportunity</h4>
<p>EY is looking for a manager to join the audit team to lead on complex audit engagements and support growth of the audit business.</p>
<h4>Your key responsibilities</h4>
<p>Proactive, accountable, and results-driven individuals will thrive in this environment. Key skills include managing competing priorities, resource management, and effective communication, all of which contribute to a positive work ethic and positively influence those around you.</p>
<h4>Skills and attributes for success</h4>
<ul>
<li>Strong academic background with a degree and accounting qualification (ACCA or CPA).</li>
<li>Over 7 years of experience in external audit, including team management.</li>
<li>Familiarity with current auditing techniques and risk-based audit processes.</li>
<li>Previous experience at a Big 4 accounting firm.</li>
<li>Proficient in Arabic and fluent in English, with effective presentation skills.</li>
<li>Knowledge of applicable and upcoming IFRS standards.</li>
<li>Experience with audit and data analytic tools.</li>
<li>Project management experience and skills in coaching, mentoring, and counseling.</li>
</ul>
<h4>What we look for</h4>
<p>We seek confident entrepreneurs to drive innovative strategic visions and shape their unique EY journey with business acumen.</p>
<h4>What we offer you</h4>
<p>At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.</p>
<p>Are you ready to shape your future with confidence? Apply today.</p>
<p>To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.</p>
<h4>EY | Building a better working world</h4>
<p>EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</p>
<p>Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.</p>
<p>EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions.</p>
<p>Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</p></p><p></p>
<p><h4>The opportunity</h4>
<p>EY is looking for a manager to join the audit team to lead on complex audit engagements and support growth of the audit business.</p>
<h4>Your key responsibilities</h4>
<p>Proactive, accountable, and results-driven individuals will thrive in this environment. Key skills include managing competing priorities, resource management, and effective communication, all of which contribute to a positive work ethic and positively influence those around you.</p>
<h4>Skills and attributes for success</h4>
<ul>
<li>Strong academic background with a degree and accounting qualification (ACCA or CPA).</li>
<li>Over 7 years of experience in external audit, including team management.</li>
<li>Familiarity with current auditing techniques and risk-based audit processes.</li>
<li>Previous experience at a Big 4 accounting firm.</li>
<li>Proficient in Arabic and fluent in English, with effective presentation skills.</li>
<li>Knowledge of applicable and upcoming IFRS standards.</li>
<li>Experience with audit and data analytic tools.</li>
<li>Project management experience and skills in coaching, mentoring, and counseling.</li>
</ul>
<h4>What we look for</h4>
<p>We seek confident entrepreneurs to drive innovative strategic visions and shape their unique EY journey with business acumen.</p>
<h4>What we offer you</h4>
<p>At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.</p>
<p>Are you ready to shape your future with confidence? Apply today.</p>
<p>To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.</p>
<h4>EY | Building a better working world</h4>
<p>EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</p>
<p>Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.</p>
<p>EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions.</p>
<p>Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</p></p><p></p>
<p><h4>The opportunity</h4>
<p>EY is looking for a manager to join the audit team to lead on complex audit engagements and support growth of the audit business.</p>
<h4>Your key responsibilities</h4>
<p>Proactive, accountable, and results-driven individuals will thrive in this environment. Key skills include managing competing priorities, resource management, and effective communication, all of which contribute to a positive work ethic and positively influence those around you.</p>
<h4>Skills and attributes for success</h4>
<ul>
<li>Strong academic background with a degree and accounting qualification (ACCA or CPA).</li>
<li>Over 7 years of experience in external audit, including team management.</li>
<li>Familiarity with current auditing techniques and risk-based audit processes.</li>
<li>Previous experience at a Big 4 accounting firm.</li>
<li>Proficient in Arabic and fluent in English, with effective presentation skills.</li>
<li>Knowledge of applicable and upcoming IFRS standards.</li>
<li>Experience with audit and data analytic tools.</li>
<li>Project management experience and skills in coaching, mentoring, and counseling.</li>
</ul>
<h4>What we look for</h4>
<p>We seek confident entrepreneurs to drive innovative strategic visions and shape their unique EY journey with business acumen.</p>
<h4>What we offer you</h4>
<p>At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.</p>
<p>Are you ready to shape your future with confidence? Apply today.</p>
<p>To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.</p>
<h4>EY | Building a better working world</h4>
<p>EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</p>
<p>Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.</p>
<p>EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions.</p>
<p>Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</p></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>Job Summary </b>: We are seeking an experienced Information Systems Manager with a strong technical background in full-stack development and team leadership. The role involves leading a team of developers, driving the design and delivery of scalable web applications, and ensuring alignment between technical execution and business objectives. The ideal candidate will combine hands-on expertise with leadership capabilities and a solid understanding of enterprise systems, including ERP environments.</p><p>Key Responsibilities :</p><ul><li>Leadership & Team Management<ul><li>Lead, mentor, and manage a team of software developers.</li><li>Provide technical guidance, coaching, and performance support.</li><li>Foster a collaborative and high-performance team culture.</li><li>Track team progress, identify risks, and ensure timely delivery.</li></ul></li><li>Technical Delivery<ul><li>Design, develop, and maintain scalable web applications.</li><li>Lead architectural discussions and contribute to technical decision-making.</li><li>Ensure adherence to coding standards, best practices, and development processes.</li><li>Conduct code reviews and enforce quality standards.</li></ul></li><li>Collaboration & Communication<ul><li>Act as the primary liaison between development teams and other technical/business teams.</li><li>Collaborate with Product Management to define requirements and technical solutions.</li><li>Work closely with QA teams to ensure quality, testing coverage, and defect resolution.</li><li>Support production environments by troubleshooting and resolving technical issues.</li></ul></li><li>Process & Continuous Improvement<ul><li>Drive Agile practices and improve development workflows.</li><li>Promote knowledge sharing and continuous improvement within the team.</li><li>Maintain proper documentation and system standards.</li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>5+ years of professional experience in full-stack web development.</li><li>2+ years of experience in a leadership or team management role.</li><li>Proven experience in delivering scalable applications in environments.</li><li>Experience working with cross-functional teams and product stakeholders.</li><li>Good knowledge of ERP systems and enterprise integrations.</li><li><strong>Technical Skills</strong><ul><li><strong>Frontend</strong><ul><li>Advanced expertise in Angular:<ul><li>Component-based architecture</li><li>RxJS</li><li>State management</li><li>Modular design</li><li>Unit testing</li></ul></li></ul></li><li><strong>Backend</strong><ul><li>Strong experience with .NET Core:<ul><li>RESTful APIs</li><li>Microservices architecture</li><li>Authentication & authorization</li><li>Integration layers</li></ul></li></ul></li><li><strong>Architecture</strong><ul><li>Experience in microservices design:<ul><li>API gateways</li><li>Service communication</li><li>Distributed systems patterns</li></ul></li><li><strong>Database</strong><ul><li>Strong knowledge of MS SQL Server (MSSQL):<ul><li>Database design</li><li>Stored procedures</li><li>Query optimization</li><li>Performance tuning</li></ul></li></ul></li></ul></li><li><strong>Additional</strong><ul><li>Experience with automated testing frameworks.</li><li>Strong understanding of software development best practices.</li></ul></li></ul></li><li><strong>Soft Skills</strong><ul><li>Strong leadership and mentoring abilities.</li><li>Excellent communication skills (technical & non-technical).</li><li>Problem-solving mindset with focus on performance and quality.</li><li>Ability to manage multiple projects and priorities.</li><li>Strong attention to detail and documentation practices.</li></ul></li><li><strong>Additional Strengths (Preferred)</strong><ul><li>Experience working with UI/UX teams to deliver user-friendly solutions.</li><li>Ability to drive engineering excellence and process improvements.</li></ul></li><li><strong>Education</strong> : (Bachelor s degree in Computer Science, Information Systems, or related field.</li></ul><p></p></section>
<p><br></p><p>The Service Operations Manager is responsible for leading and managing the operational support and service delivery of mission-critical airport and aviation technology solutions. The role ensures high availability, reliability, performance, and continuous improvement of operational services while leading multidisciplinary teams across application support, cloud operations, infrastructure, and service management functions.</p><h2>WHAT YOU WILL DO:</h2><h3>Service Operations Leadership</h3><ul><li>Lead and develop a high-performing Service Operations team.</li><li>Provide leadership, coaching, mentoring, and performance management to operational and technical teams.</li><li>Define operational strategies and support models that ensure service stability, scalability, and resilience.</li><li>Foster a culture of accountability, collaboration, customer focus, and continuous improvement.</li></ul><h3>Service Delivery & Operations</h3><ul><li>Ensure delivery of operational services in accordance with agreed SLAs, OLAs, and customer expectations.</li><li>Manage end-to-end Incident, Problem, Change, and Major Incident processes.</li><li>Lead root cause investigations and drive corrective and preventive actions.</li><li>Oversee service transitions and operational readiness activities for new products, services, and customer deployments.</li><li>Monitor operational health, service performance, availability, and capacity metrics.</li></ul><h3>Cloud & Technical Operations</h3><ul><li>Manage operational support for cloud-based solutions with a strong focus on Microsoft Azure.</li><li>Ensure effective administration and support of:<ul><li>Azure Infrastructure</li><li>Cloud networking</li><li>Application platforms</li><li>Databases</li><li>APIs and integrations</li><li>Monitoring and observability solutions</li></ul></li><li>Drive automation and operational efficiency through scripting and tooling.</li><li>Support modernization initiatives and cloud transformation projects.</li></ul><h3>Application & Platform Support</h3><ul><li>Lead Application Support teams responsible for critical customer-facing systems.</li><li>Ensure timely resolution of production incidents and service requests.</li><li>Collaborate with Development, Engineering, Architecture, and Product teams.</li><li>Manage application deployments, upgrades, and release activities.</li></ul><h3>Operational Excellence & Reliability</h3><ul><li>Implement Site Reliability Engineering (SRE) principles and best practices.</li><li>Drive observability improvements through monitoring, logging, and alerting frameworks.</li><li>Establish service health dashboards, KPIs, SLOs, and SLIs.</li><li>Reduce operational debt through automation, process optimization, and continuous improvement initiatives.</li></ul><h3>Stakeholder & Customer Management</h3><ul><li>Build strong relationships with customers, internal stakeholders, engineering teams, and operational partners.</li><li>Lead operational reviews and customer service discussions.</li><li>Communicate operational risks, service performance, and improvement plans to leadership and customers.</li><li>Act as an escalation point during critical incidents and customer-impacting events.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>WHO YOU ARE:</h2><ul><li>Bachelor's Degree in Computer Science, Engineering, Information Technology, Telecommunications, or equivalent.</li><li>10+ years of experience in IT Operations, Service Management, Application Support, or Technical Operations environments.</li><li>8+ years supporting enterprise or mission-critical systems.</li><li>2-4 years of people management experience leading technical teams.</li><li>Experience managing multidisciplinary teams across:<ul><li>Application Support</li><li>Cloud Operations</li><li>Infrastructure Support</li><li>Service Management</li></ul></li><li>Strong experience managing operational support in 24x7 environments.</li><li>Experience driving operational transformation and continuous improvement initiatives.</li></ul><h3>Technical Skills</h3><ul><li>Microsoft Azure Cloud administration and operations.</li><li>Application Support and Production Support environments.</li><li>Database technologies and administration concepts (SQL/Oracle/PostgreSQL).</li><li>APIs, integrations, and enterprise application architectures.</li><li>Working knowledge of Java and/or C#.</li><li>Monitoring and observability tools such as Application Insights, Dynatrace, Grafana, or Prometheus.</li><li>Understanding of SRE principles, automation, reliability engineering, and operational metrics (SLIs/SLOs).</li></ul><h3>NICE-TO-HAVE:</h3><ul><li>Experience within Aviation, Airports, Air Transport Industry (ATI), or mission-critical operational environments.</li><li>Experience supporting operational airport systems.</li><li>Experience working with geographically distributed teams.</li><li>ITIL processes: Incident, Problem, Change, Request, and Knowledge Management</li></ul>