Program Officer Jobs in Jordan

<p><h4>Company description</h4> <p>Why work for Accor?</p> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <p>Do what you love, care for the world, dare to challenge the status quo! <strong>#Hospitality</strong> is a work of heart.</p> <h4>Job description</h4> <p>You will be the sales point of contact for all existing and potential customers to the hotel and will negotiate and confirm all events within the guidelines of the hotel's sales strategy. Additionally, you will identify up-selling opportunities, maximize revenue through catering and group bookings, and provide efficient and effective service to handle customer inquiries within predefined parameters in order to close sales. You will report directly to the sales manager.</p> <h4>Qualifications</h4> <ul> <li>Bachelor degree in any field</li> <li>At least 1-2 years' experience in sales and marketing</li> <li>Strong interpersonal and leadership skills</li> <li>Experience in hotel/property management or the entertainment business</li> <li>Proficiency in English communication</li> <li>Strong in driving results and good negotiation techniques</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> We are dream makers and committed to creating memorable moments for our guests and colleagues inspired by our authentic warmth and essence of generosity.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Job description</h4> <p>At EY, we’re all in to shape your future with confidence.<br> We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.<br> Join EY and help to build a better working world.</p> <h4>The opportunity</h4> <p>EY is looking for a Senior Manager to join its Audit team at Jordan office to lead on complex audit engagements and support business growth. In this role, you will build and strengthen internal and external relationships while ensuring high-quality work is delivered to clients. You will identify and escalate risks, foster a positive learning culture, and mentor junior team members to support their development.</p> <h4>Your key responsibilities</h4> <p>As a Senior Manager, you'll manage the delivery of audit engagements by defining the audit strategy in consultation with the Associate Partners or Partners and executing it in compliance with Ernst & Young's policies and protocols. When required, you'll personally execute complex audit procedures and lead teams or parts of teams on engagements, depending on the size of the engagement. You’ll also assist in managing the financial aspects of engagements by organizing staffing, tracking fees and communicating issues to project leaders as well as participate in business development initiatives.</p> <h4>Skills and attributes for success</h4> <p>Pro-activity, accountability and results-driven people will flourish in this environment. Dealing with competing priorities, understanding how to manage resources and communicating effectively are key skills. This will have a huge impact on those around you and help promote a positive work ethic.</p> <h4>Qualifications & experience</h4> <ul> <li>Nine years of professional experience in external audit</li> <li>Strong academic record and professional accounting qualification such as ACCA/ CPA/ CA</li> <li>Experience with a Big 4 accounting firm</li> </ul> <p><strong>Ideally, you’ll also have:</strong></p> <ul> <li>Experience of risk-based audit process</li> <li>Coaching, mentoring and counselling experience</li> <li>Experience in the Middle East & North Africa (MENA) region</li> <li>Proficiency in Arabic language</li> </ul> <h4>What we look for</h4> <p>We are interested in entrepreneurs who have the confidence to develop and promote a brand-new strategic vision both internally and externally. You will be business savvy with a passion for innovation as well as the motivation to create your own EY journey.</p> <h4>What we offer you</h4> <p>At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.</p> <p>Are you ready to shape your future with confidence? Apply today.</p> <p>To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.</p> <h4>About EY</h4> <p>EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</p> <p>Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.</p> <p>EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</p></p><p></p>

<p><h4>Job description</h4> <p>At EY, we’re all in to shape your future with confidence.<br> We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.<br> Join EY and help to build a better working world.</p> <h4>The opportunity</h4> <p>EY is looking for a Senior Manager to join its Audit team at Jordan office to lead on complex audit engagements and support business growth. In this role, you will build and strengthen internal and external relationships while ensuring high-quality work is delivered to clients. You will identify and escalate risks, foster a positive learning culture, and mentor junior team members to support their development.</p> <h4>Your key responsibilities</h4> <p>As a Senior Manager, you'll manage the delivery of audit engagements by defining the audit strategy in consultation with the Associate Partners or Partners and executing it in compliance with Ernst & Young's policies and protocols. When required, you'll personally execute complex audit procedures and lead teams or parts of teams on engagements, depending on the size of the engagement. You’ll also assist in managing the financial aspects of engagements by organizing staffing, tracking fees and communicating issues to project leaders as well as participate in business development initiatives.</p> <h4>Skills and attributes for success</h4> <p>Pro-activity, accountability and results-driven people will flourish in this environment. Dealing with competing priorities, understanding how to manage resources and communicating effectively are key skills. This will have a huge impact on those around you and help promote a positive work ethic.</p> <h4>Qualifications & experience</h4> <ul> <li>Nine years of professional experience in external audit</li> <li>Strong academic record and professional accounting qualification such as ACCA/ CPA/ CA</li> <li>Experience with a Big 4 accounting firm</li> </ul> <p><strong>Ideally, you’ll also have:</strong></p> <ul> <li>Experience of risk-based audit process</li> <li>Coaching, mentoring and counselling experience</li> <li>Experience in the Middle East & North Africa (MENA) region</li> <li>Proficiency in Arabic language</li> </ul> <h4>What we look for</h4> <p>We are interested in entrepreneurs who have the confidence to develop and promote a brand-new strategic vision both internally and externally. You will be business savvy with a passion for innovation as well as the motivation to create your own EY journey.</p> <h4>What we offer you</h4> <p>At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.</p> <p>Are you ready to shape your future with confidence? Apply today.</p> <p>To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.</p> <h4>About EY</h4> <p>EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</p> <p>Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.</p> <p>EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</p></p><p></p>

<p><h4>Job description</h4> <p>At EY, we’re all in to shape your future with confidence.<br> We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.<br> Join EY and help to build a better working world.</p> <h4>The opportunity</h4> <p>EY is looking for a Senior Manager to join its Audit team at Jordan office to lead on complex audit engagements and support business growth. In this role, you will build and strengthen internal and external relationships while ensuring high-quality work is delivered to clients. You will identify and escalate risks, foster a positive learning culture, and mentor junior team members to support their development.</p> <h4>Your key responsibilities</h4> <p>As a Senior Manager, you'll manage the delivery of audit engagements by defining the audit strategy in consultation with the Associate Partners or Partners and executing it in compliance with Ernst & Young's policies and protocols. When required, you'll personally execute complex audit procedures and lead teams or parts of teams on engagements, depending on the size of the engagement. You’ll also assist in managing the financial aspects of engagements by organizing staffing, tracking fees and communicating issues to project leaders as well as participate in business development initiatives.</p> <h4>Skills and attributes for success</h4> <p>Pro-activity, accountability and results-driven people will flourish in this environment. Dealing with competing priorities, understanding how to manage resources and communicating effectively are key skills. This will have a huge impact on those around you and help promote a positive work ethic.</p> <h4>Qualifications & experience</h4> <ul> <li>Nine years of professional experience in external audit</li> <li>Strong academic record and professional accounting qualification such as ACCA, CPA, CA</li> <li>Experience with a Big 4 accounting firm</li> </ul> <p><strong>Ideally, you’ll also have:</strong></p> <ul> <li>Experience of risk-based audit process</li> <li>Coaching, mentoring and counselling experience</li> <li>Experience in the Middle East & North Africa (MENA) region</li> <li>Proficiency in Arabic language</li> </ul> <h4>What we look for</h4> <p>We are interested in entrepreneurs who have the confidence to develop and promote a brand-new strategic vision both internally and externally. You will be business savvy with a passion for innovation as well as the motivation to create your own EY journey.</p> <h4>What we offer you</h4> <p>At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.</p> <p>Are you ready to shape your future with confidence? Apply today.</p> <p>To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.</p> <h4>About EY</h4> <p>EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</p> <p>Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.</p> <p>EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</p></p><p></p>

<p><h4>Description</h4> <p>Chain Reaction is an award-winning digital marketing agency based in GCC and Levant. We develop bespoke digital strategies to help our clients achieve their growth goals, bringing together online marketing techniques including online advertising, SEO, content marketing, social media, influencer marketing, and more.</p> <p>We are looking for a skilled senior social media executive to support in the execution of social media strategies by managing content schedules, optimizing content, and ensuring consistency across all platforms. Provide guidance to junior team members and support the creation of engaging and strategic social media content.</p> <h4>Requirements</h4> <ul> <li>Lead content ideation and development of content plans, collaborating with the social media manager.</li> <li>Oversee the creation and finalization of monthly editorial calendars, ensuring strategic alignment and visual accuracy.</li> <li>Develop and manage content lineups, detailing titles, formats, captions, and publication dates.</li> <li>Plan, schedule, and post content across social media platforms, ensuring timely and consistent delivery.</li> <li>Manage community interactions, addressing engagements, and ensuring a positive online presence.</li> <li>Create and analyze monthly social media performance reports, providing insights and recommendations.</li> <li>Maintain trackers for monthly deliverables and manage day-to-day tasks to support the social media team.</li> <li>Stay updated with social media trends, especially on emerging platforms like TikTok, and incorporate them into content strategies.</li> <li>Assist the video production team with shoot setups, styling, and props, ensuring alignment with social media strategies.</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor's degree in marketing, mass communication, or a related field.</li> <li>3-5 years of agency experience in social media management, with a focus on content creation and strategy.</li> <li>Excellent written and verbal communication skills.</li> <li>Advanced proficiency with social media platforms (e.g., TikTok, Instagram, Facebook).</li> <li>Experience with social media management and scheduling tools.</li> <li>Strong ability to create, schedule, and optimize content.</li> <li>Experience in performance reporting, data extraction, and analysis.</li> <li>Familiarity with basic video production and editing.</li> </ul> <h4>Benefits</h4> <p>Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, learning opportunities, and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well-being and health. Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.</p></p><p></p>

<p><h4>Our MENA Insurance practice</h4> <p>Our MENA Insurance practice empowers some of the region’s largest insurance companies to solve their most complex business problems and transform their organizations.</p> <p>You will have the opportunity to work alongside a dynamic, experienced team of individuals within the insurance practice. We want you to learn how to deliver impactful projects and solutions. You will also gain exposure to some of the biggest insurance companies in MENA and find out why our clients value our insights and experience.</p> <h4>The opportunity</h4> <p>EY Jordan is seeking an experienced manager to join its risk consulting practice. The successful candidate will lead advisory engagements across the insurance and financial services sectors, focusing on internal audit, insurance regulatory compliance, corporate governance, enterprise risk management (ERM), internal controls, and business continuity management.</p> <h4>Key responsibilities</h4> <strong>Client delivery</strong><br> <li>Lead and manage advisory engagements across internal audit, insurance regulatory compliance, corporate governance, enterprise risk management, internal controls, and business continuity management.</li> <li>Conduct governance, risk, and compliance reviews and identify opportunities for improvement.</li> <li>Develop policies, frameworks, methodologies, and procedures aligned with regulatory requirements and industry best practices.</li> <li>Facilitate workshops, interviews, and stakeholder discussions.</li> <li>Prepare high-quality reports, presentations, and recommendations for senior management and boards.</li> <li>Support clients in implementing governance, risk, and compliance enhancements.</li> <li>Ensure engagement deliverables meet EY quality standards and client expectations.</li> <br> <strong>Project management</strong><br> <li>Manage project plans, budgets, timelines, and resources.</li> <li>Coordinate engagement teams and monitor progress against milestones.</li> <li>Review work performed by team members and provide technical guidance.</li> <li>Manage client communications and engagement governance.</li> <li>Identify and escalate project risks and issues as appropriate.</li> <li>Ensure timely delivery of project outcomes.</li> <br> <strong>Technical leadership</strong><br> <li>Provide subject matter expertise in internal audit, insurance regulatory compliance, corporate governance, and enterprise risk management.</li> <li>Stay current with emerging regulatory requirements and industry developments.</li> <li>Support the development of methodologies, templates, and knowledge-sharing initiatives within the practice.</li> <li>Contribute to maintaining EY’s technical excellence and quality standards.</li> <h4>Skills and experience</h4> <p>Strong knowledge of internal audit standards (IIA), insurance regulatory frameworks, corporate governance, enterprise risk management (COSO and ISO 31000), internal controls, compliance management, business continuity management, operational risk management, three lines model, and risk appetite frameworks.</p> <h4>Qualifications</h4> <li>Bachelor’s degree in accounting, finance, risk management, business administration, economics, actuarial science, or a related field.</li> <li>Minimum 7–10 years of relevant professional experience.</li> <li>Minimum 3 years of experience managing teams and client engagements.</li> <li>Strong report writing, presentation, and stakeholder management skills.</li> <li>Fluent in English and Arabic.</li> <h4>Preferred professional certifications</h4> <li>CIA</li> <li>CFIRM / CMIRM</li> <li>CRMA</li> <li>CISA</li> <li>CPA / ACCA</li> <li>CFA</li> <li>FRM</li> <li>ISO 31000 certification</li></p><p></p>

<p><h4>Our MENA Insurance practice</h4> <p>Our MENA Insurance practice empowers some of the region’s largest insurance companies to solve their most complex business problems and transform their organizations.</p> <p>You will have the opportunity to work alongside a dynamic, experienced team of individuals within the insurance practice. We want you to learn how to deliver impactful projects and solutions. You will also gain exposure to some of the biggest insurance companies in MENA and find out why our clients value our insights and experience.</p> <h4>The opportunity</h4> <p>EY Jordan is seeking an experienced manager to join its risk consulting practice. The successful candidate will lead advisory engagements across the insurance and financial services sectors, focusing on internal audit, insurance regulatory compliance, corporate governance, enterprise risk management (ERM), internal controls, and business continuity management.</p> <h4>Key responsibilities</h4> <strong>Client delivery</strong><br> <li>Lead and manage advisory engagements across internal audit, insurance regulatory compliance, corporate governance, enterprise risk management, internal controls, and business continuity management.</li> <li>Conduct governance, risk, and compliance reviews and identify opportunities for improvement.</li> <li>Develop policies, frameworks, methodologies, and procedures aligned with regulatory requirements and industry best practices.</li> <li>Facilitate workshops, interviews, and stakeholder discussions.</li> <li>Prepare high-quality reports, presentations, and recommendations for senior management and boards.</li> <li>Support clients in implementing governance, risk, and compliance enhancements.</li> <li>Ensure engagement deliverables meet EY quality standards and client expectations.</li> <br> <strong>Project management</strong><br> <li>Manage project plans, budgets, timelines, and resources.</li> <li>Coordinate engagement teams and monitor progress against milestones.</li> <li>Review work performed by team members and provide technical guidance.</li> <li>Manage client communications and engagement governance.</li> <li>Identify and escalate project risks and issues as appropriate.</li> <li>Ensure timely delivery of project outcomes.</li> <br> <strong>Technical leadership</strong><br> <li>Provide subject matter expertise in internal audit, insurance regulatory compliance, corporate governance, and enterprise risk management.</li> <li>Stay current with emerging regulatory requirements and industry developments.</li> <li>Support the development of methodologies, templates, and knowledge-sharing initiatives within the practice.</li> <li>Contribute to maintaining EY’s technical excellence and quality standards.</li> <h4>Skills and experience</h4> <p>Strong knowledge of internal audit standards (IIA), insurance regulatory frameworks, corporate governance, enterprise risk management (COSO and ISO 31000), internal controls, compliance management, business continuity management, operational risk management, three lines model, and risk appetite frameworks.</p> <h4>Qualifications</h4> <li>Bachelor’s degree in accounting, finance, risk management, business administration, economics, actuarial science, or a related field.</li> <li>Minimum 7–10 years of relevant professional experience.</li> <li>Minimum 3 years of experience managing teams and client engagements.</li> <li>Strong report writing, presentation, and stakeholder management skills.</li> <li>Fluent in English and Arabic.</li> <h4>Preferred professional certifications</h4> <li>CIA</li> <li>CFIRM / CMIRM</li> <li>CRMA</li> <li>CISA</li> <li>CPA / ACCA</li> <li>CFA</li> <li>FRM</li> <li>ISO 31000 certification</li></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p><b><br></b></p></div><ul><li><div><b> About the role: </b><br><p>We re looking for a Senior Commercial Manager to lead and grow Careem Shops in Jordan. You will own the commercial strategy and P&amp;L, build and scale partnerships across key retail categories, and work closely with cross-functional teams to deliver sustainable growth and an exceptional customer experience.<br> <br>This role combines strategic thinking with hands-on execution. You ll be responsible for driving business performance, identifying new growth opportunities, and shaping the future of quick commerce in Jordan. Reporting directly to the GM of Careem Shops for UAE &amp; Jordan, you ll have the opportunity to influence strategy, execute at scale, and make a measurable impact on one of Careem s fastest-growing businesses.<br> <br>You ll inherit a business with strong foundations and a clear opportunity to accelerate its next phase of growth.</p><b> What You Will Own </b><br> 1. P&amp;L and Commercial Strategy <br><ul> <li> <p> <strong>Full ownership</strong> of the Jordan Shops P&amp;L.</p> </li> <li> <p> <strong>Set and defend category strategy</strong> across supermarkets, pharmacy, flowers, butcheries, electronics, and other sub-verticals.</p> </li> <li> <p> <strong>Build the annual and quarterly business plans</strong>, reporting performance and forecasts to the GM with public-company rigour.</p> </li> </ul> 2. Merchant and Partner Store Operations <br><ul> <li> <p> <strong>Lead merchant acquisition and account management</strong> across all categories, growing the base of local SMEs on the platform while improving mutual unit economics.</p> </li> <li> <p> <strong>Own partner store operational standards</strong> (catalogue/menu quality, stock accuracy, and order-acceptance times) to safeguard our sub-25-minute delivery promise.</p> </li> <li> <p> <strong>Partner with Category and Captain Ops teams</strong> to maintain high availability during peak demand and seasonal surges (e.g., Ramadan, back-to-school).</p> </li> </ul> 3. Everything App Synergy <br><ul> <li> <p> <strong>Collaborate with Careem Pay</strong> to ensure frictionless checkout and drive wallet adoption across Shops orders.</p> </li> <li> <p> <strong>Partner with Captain Ops</strong> to protect delivery reliability and Captain earnings.</p> </li> <li> <p> <strong>Identify cross-sell opportunities</strong> with Rides and Food to maximize customer lifetime value within a single Careem Super App session.</p> </li> </ul> 4. People and Culture <br><ul> <li> <p> <strong>Lead and develop</strong> a local team of commercial, operations, and category colleagues, hiring the next layer of Jordan Shops leadership.</p> </li> <li> <p> <strong>Represent Jordan Shops</strong> in regional forums, ensuring local market realities directly inform Group strategy.</p> </li> </ul> What Success Looks Like<br><p> <strong>Growth:</strong> GMV growth ahead of the market, quarter over quarter, without sacrificing contribution margin.</p> <p> <strong>Efficiency:</strong> Improved last-mile unit economics through smarter partner density, order batching, and Captain utilisation.</p> <p> <strong>Retention:</strong> A growing, loyal merchant base measured by repeat listings and reduced churn.</p> <p> <strong>Sustainability:</strong> A Captain network that views Careem Shops as reliable, well-paid work.</p> <strong>What We Are Looking For</strong> <ul> <li> <p> <strong>Experience:</strong> 8+ years in commercial, operations, or general management roles ideally within quick-commerce, retail, or on-demand delivery.</p> </li> <li> <p> <strong>Financial Acumen:</strong> Demonstrated P&amp;L ownership with comfort being evaluated on GMV, AOV, and margin.</p> </li> <li> <p> <strong>Market Knowledge:</strong> Deep familiarity with the Jordanian market, including consumer behaviour, the merchant landscape, and local regulations.</p> </li> <li> <p> <strong>Mindset:</strong> A builder's mindset hands-on with data, unfazed by ambiguity, and quick to execute solutions.</p> </li> <li> <p> <strong>Languages:</strong> Arabic and English fluency is preferred.</p> </li> </ul> </div> </li> </ul> <p> <strong>What we ll provide you</strong> </p> <p>We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:</p> <ul> <li>Work and learn from great minds by joining a community of inspiring colleagues.</li> <li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li> <li>Explore new opportunities to learn and grow every day.</li> <li>Work remotely from any country in the world for 30 days a year with unlimited vacation days per year.</li> <li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li> </ul> <p> </p> <p> </p></div></section>

<p><h4>About Careem Shops</h4> <p>Careem Shops is a third-party marketplace inside the Everything App, connecting customers to a wide network of local partner stores—including supermarkets, pharmacies, florists, butcheries, electronics shops, pet shops, and more.</p> <p>Every order is picked and packed by the partner themselves, with our Captain network delivering it in 30 minutes. Our mission is simple: simplify and improve lives across the region, one order at a time.</p> <h4>About the role</h4> <p>We’re looking for a Senior Commercial Manager to lead and grow Careem Shops in Jordan. You will own the commercial strategy and P&L, build and scale partnerships across key retail categories, and work closely with cross-functional teams to deliver sustainable growth and an exceptional customer experience. This role combines strategic thinking with hands-on execution. You’ll be responsible for driving business performance, identifying new growth opportunities, and shaping the future of quick commerce in Jordan. Reporting directly to the GM of Careem Shops for UAE & Jordan, you’ll have the opportunity to influence strategy, execute at scale, and make a measurable impact on one of Careem’s fastest-growing businesses. You’ll inherit a business with strong foundations and a clear opportunity to accelerate its next phase of growth.</p> <h4>What you will own</h4> <p><strong>1. P&L and Commercial Strategy</strong><br> Full ownership of the Jordan Shops P&L.<br> Set and defend category strategy across supermarkets, pharmacy, flowers, butcheries, electronics, and other sub-verticals.<br> Build the annual and quarterly business plans, reporting performance and forecasts to the GM with public-company rigour.</p> <p><strong>2. Merchant and Partner Store Operations</strong><br> Lead merchant acquisition and account management across all categories, growing the base of local SMEs on the platform while improving mutual unit economics.<br> Own partner store operational standards (catalogue/menu quality, stock accuracy, and order-acceptance times) to safeguard our sub-25-minute delivery promise.<br> Partner with Category and Captain Ops teams to maintain high availability during peak demand and seasonal surges (e.g., Ramadan, back-to-school).</p> <p><strong>3. Everything App Synergy</strong><br> Collaborate with Careem Pay to ensure frictionless checkout and drive wallet adoption across Shops orders.<br> Partner with Captain Ops to protect delivery reliability and Captain earnings.<br> Identify cross-sell opportunities with Rides and Food to maximize customer lifetime value within a single Careem Super App session.</p> <p><strong>4. People and Culture</strong><br> Lead and develop a local team of commercial, operations, and category colleagues, hiring the next layer of Jordan Shops leadership.<br> Represent Jordan Shops in regional forums, ensuring local market realities directly inform Group strategy.</p> <h4>What success looks like</h4> <p>Growth: GMV growth ahead of the market, quarter over quarter, without sacrificing contribution margin.<br> Efficiency: Improved last-mile unit economics through smarter partner density, order batching, and Captain utilisation.<br> Retention: A growing, loyal merchant base measured by repeat listings and reduced churn.<br> Sustainability: A Captain network that views Careem Shops as reliable, well-paid work.</p> <h4>What we are looking for</h4> <p>Experience: 8+ years in commercial, operations, or general management roles—ideally within quick-commerce, retail, or on-demand delivery.<br> Financial acumen: Demonstrated P&L ownership with comfort being evaluated on GMV, AOV, and margin.<br> Market knowledge: Deep familiarity with the Jordanian market, including consumer behaviour, the merchant landscape, and local regulations.<br> Mindset: A builder's mindset—hands-on with data, unfazed by ambiguity, and quick to execute solutions.<br> Languages: Arabic and English fluency is preferred.</p> <h4>What we’ll provide you</h4> <p>We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full-time Careem colleague, you will be able to:</p> <ul> <li>Work and learn from great minds by joining a community of inspiring colleagues.</li> <li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li> <li>Explore new opportunities to learn and grow every day.</li> <li>Work remotely from any country in the world for 30 days a year with unlimited vacation days per year.</li> <li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>A unique, future-proof computer programming institute aims to train Jordan’s next generation of coders and problem solvers.</p><p>Inclusivity and accessibility are at the core of our institution. The premises is fully equipped with state-of-the-art computers and high-speed internet and is open 24 hours a day, seven days a week. </p><p>Centered around a gamified coding approach, where no teachers, no classrooms and no lectures. Instead, it uses a hands-on method of learning which consists of practical experience and peer collaboration. This peer-to-peer, project-based, methodology creates a supportive community of creative problem solvers with a spirit of collaboration and generates the finest digital developers.</p><p><br></p><p><b>Job Summary</b></p><p>The Senior Project Manager is responsible for planning, executing, and delivering complex projects on time, within budget, and according to defined quality standards. This role provides strategic leadership across cross-functional teams, manages stakeholders and project risks, and ensures successful achievement of business objectives.</p><p><br></p><p><b>Key Responsibilities</b></p><ul><li>Lead projects from initiation through planning, execution, monitoring, and closure.</li><li>Develop detailed project plans, timelines, budgets, milestones, and resource requirements.</li><li>Manage cross-functional teams and coordinate activities across multiple departments.</li><li>Establish project objectives, deliverables, KPIs, and success criteria.</li><li>Monitor project progress, costs, schedules, scope, and quality.</li><li>Identify, assess, and mitigate project risks and issues.</li><li>Manage project changes and ensure appropriate approval and documentation.</li><li>Communicate project status, challenges, and recommendations to senior leadership.</li><li>Build and maintain strong relationships with clients, vendors, and internal stakeholders.</li><li>Facilitate project meetings and ensure clear ownership of actions and deliverables.</li><li>Ensure projects comply with organizational policies, standards, and applicable regulations.</li><li>Lead post-project reviews and implement lessons learned and continuous improvements.</li><li>Mentor and support project managers and junior team members.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Qualifications</b></p><ul><li>Bachelor’s degree in project management, Business Administration, Engineering, IT, or a related field.</li><li>7+ years of project management experience, preferably managing complex or large-scale projects.</li><li>Proven experience managing budgets, schedules, resources, risks, and stakeholders.</li><li>Strong leadership, communication, negotiation, and problem-solving skills.</li><li>Excellent organizational and analytical abilities.</li><li>Proficiency with project management tools such as Microsoft Project, Jira, Asana, Monday.com, or similar platforms.</li><li>Strong knowledge of project management methodologies such as Agile, Scrum, or Waterfall.</li><li>PMP, PRINCE2, or equivalent certification is preferred.</li></ul><p><br></p><p><b>Key Competencies</b></p><ul><li>Strategic thinking</li><li>Leadership and team management</li><li>Stakeholder management</li><li>Risk and issue management</li><li>Financial and budget management</li><li>Decision-making</li><li>Communication and presentation</li><li>Conflict resolution</li><li>Change management</li><li>Results orientation</li></ul><p><br></p><p><b>Key Performance Indicators (KPIs)</b></p><ul><li>On-time project delivery</li><li>Budget adherence</li><li>Project quality and scope compliance</li><li>Stakeholder/client satisfaction</li><li>Risk and issue resolution</li><li>Team performance and resource utilization</li><li>Achievement of project business objectives</li></ul></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: At least 2 years of related work experience.</p><p>Supervisory Experience: At least 1 year of supervisory experience.</p><p>License or Certification: None</p><p></p></section>

<p>Content Creator &amp; Social Media Manager</p><p>We are looking for <strong>young, motivated, and, most importantly, passionate applicants</strong> to join our production team as a <strong>Content Creator &amp; Social Media Manager</strong>.</p><p>Before applying, we want to be transparent about the nature of this position.</p><p>We are a <strong>film production company preparing to shoot a television series across Jordan</strong>. While working on a film production may sound exciting, the reality is demanding. This position requires long working days, physical stamina, flexibility, and a genuine passion for filmmaking and content creation.</p><p>The Job</p><p>The expected working schedule will be approximately <strong>12–14 hours per day, 6 days per week</strong>.</p><p>A typical shooting day may look approximately like this:</p><ul><li>1–2 hours of transportation to and from set</li><li>1 hour of setup and preparation</li><li>10 hours of filming</li><li>1-hour break after approximately 6 hours of shooting</li></ul><p>The production will take place across different locations in Jordan, including <strong>remote and challenging environments such as Wadi Rum</strong>.</p><p>You should be prepared to work in conditions that may include <strong>high temperatures during the day and significantly colder temperatures at night</strong>.</p><p>When filming around Amman, applicants may generally return home after the working day. When the production moves to remote locations, <strong>accommodation will be provided by the company</strong> for the duration of the stay.</p><p>Contract Duration</p><p>The initial engagement will be for <strong>60 days</strong>.</p><p>Depending on production requirements, the engagement may be extended to <strong>up to 90 days</strong>. Any extension will be communicated with sufficient advance notice.</p><p>Who We Are Looking For</p><p>We are looking for applicants who are creative, hardworking, adaptable, and genuinely interested in the film and content industry.</p><p>1. Previous Experience</p><p>Ideally, applicants should be able to provide <strong>KPIs or measurable results from previous work</strong> as a social media manager, content creator, or in a similar role.</p><p>However, <strong>experience is not mandatory</strong>.</p><p>We understand that many talented and motivated people are early in their careers, and we encourage promising applicants to apply even if they do not have an extensive professional track record.</p><p>2. Education</p><p>Applicants must have <strong>completed university</strong>.</p><p>Your degree, field of study, and GPA are <strong>not important to us</strong>. We care more about your ability, attitude, creativity, and willingness to work.</p><p>3. Technical Skills</p><p>Applicants should have good working knowledge of:</p><ul><li>Video and photo editing software</li><li>Camera operation</li><li>Content creation tools and workflows</li><li>Social media platforms and content formats</li></ul><p>4. Equipment &amp; Software</p><p>The company will provide:</p><ul><li>Company phone</li><li>Professional microphones</li><li>Required software licences</li></ul><p>Applicants must provide <strong>their own laptop</strong> suitable for editing and content-production work.</p><p>5. Languages</p><p>Applicants must be <strong>fluent in both Arabic and English</strong>, written and spoken.</p><p>6. Remote Production</p><p>Applicants must be comfortable working in <strong>remote locations for prolonged periods of time</strong> and staying in company-provided accommodation when required.</p><p>Compensation</p><p><strong>Base salary starts at 400 JOD per month.</strong></p><p>Final compensation may depend on the applicant's experience, technical ability, and demonstrated skills.</p><p>&nbsp;</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><span>About the Role:</span></b><span><br> We are seeking a highly experienced and strategic Logistics &amp; Forwarding Manager to lead our forwarding operations. This role is pivotal in driving efficiency, profitability, and growth. The ideal candidate will possess deep expertise in multi-modal transportation and a robust network within the Jordanian market and the wider international logistics community.</span></p><br><p><span>You will not only oversee the operational execution of shipments but will also play a critical commercial role</span><span>partnering closely with the sales department to secure business and leveraging your negotiation skills to secure the best transporter deals and competitive rates from providers.</span><br></p><br><span>​</span><br><br><p><b><span>Key Responsibilities:</span></b><br></p><br><p><b><span>Pricing &amp; Procurement by ensuring:</span></b><br></p><br><ul><li><span>All sales requests are attended to, and freight rates are obtained and negotiated from the most suitable agents, shipping lines, and carriers are contacted for competitive rates.</span><br></li><li><span>The best logistics and transport providers are secured to optimize cost at the needed service levels.</span><br></li><li><span>The profitability of offers and that the pricing aligns with market trends and company financial goals.</span><br></li></ul><p><b><span>Operational Excellence (Multi-Modal)</span></b><br></p><br><ul><li><span>Oversee end-to-end forwarding operations across Land (In-land &amp; Out-land), Airfreight (Import &amp; Export), and Ocean Freight (Import &amp; Export).</span><br></li><li><span>Manage the entire shipping lifecycle including booking, documentation, and cargo tracking to ensure adherence to timelines.</span><br></li><li><span>Develop and implement operational policies to enhance efficiency, quality, and service delivery.</span><br></li></ul><p><b><span>Relationship Management (Internal &amp; External)</span></b><br></p><br><ul><li><b><span>Internal:</span></b><span> Collaborate closely with the Sales department to support business development.&nbsp;</span><br></li><li><b><span>External:</span></b><span> Leverage and expand strong relationships with international networks, international/local agents, and shipping lines in Jordan.</span><br></li><li><span>Maintain excellent rapport with clients, ensuring swift resolution of requests, complaints, and problems.</span><br></li></ul><p><b><span>Compliance, Documentation, &amp; Financial Control</span></b><br></p><br><ul><li><span>Ensure strict compliance with international and local shipping regulations, including customs requirements and trade agreements.</span><br></li><li><span>Oversee the preparation and verification of essential shipping documents (Bills of Lading, Commercial Invoices, Certificates of Origin).</span><br></li><li><span>Manage the departmental budget, monitor operational costs, and identify cost-reduction opportunities.</span><br></li><li><span>Prepare and analyze performance reports (revenue, costs, efficiency metrics) and manage risk mitigation strategies, including insurance and claims handling.</span><br></li></ul><span>​</span><br><br><br><span>Requirements</span><p><b><span>Qualifications &amp; Experience:</span></b><br></p><br><ul><li><b><span>Experience:</span></b><span> Minimum of 10-12 years of progressive experience in freight forwarding, specifically managing Land, Air, and Ocean operations (Import &amp; Export).</span><br></li><li><b><span>Industry Knowledge:</span></b><span> Strong knowledge of the local Jordanian logistics market, including key shipping lines, customs regulations, and local agents.</span><br></li><li><b><span>Network:</span></b><span> Established relationships with international networks and local service providers is essential.</span><br></li><li><b><span>Leadership:</span></b><span> Proven experience leading and developing a team.</span><br></li><li><b><span>Negotiation:</span></b><span> Strong commercial acumen with a proven track record of negotiating the best rates and terms with transporters, carriers, and agents.</span><br></li><li><b><span>Commercial Mindset:</span></b><span> Ability to work cross-functionally with Sales and Marketing to support revenue growth.</span><br></li></ul><p><b><span>Key Competencies:</span></b><br></p><br><ul><li><span>Strategic Planning &amp; Analytical Thinking.</span><br></li><li><span>Strong Communication &amp; Interpersonal Skills.</span><br></li><li><span>Problem-Solving &amp; Crisis Management.</span><br></li><li><span>Financial &amp; Budgetary Management.</span><br></li><li><span>Customer-Centric Approach.</span><br></li><li><span>Excellent Follow-up Skills.</span><br></li></ul><br><span>Benefits</span><p><b><span>What We Offer:</span></b><br></p><br><ul><li><span>Competitive salary package.</span><br></li><li><span>Leadership opportunity in a dynamic environment.</span><br></li></ul><ul><li><span><span><span>The chance to manage a diverse and complex supply chain network</span></span><br></span></li></ul><br> </div>

<p><h4>Description</h4> <p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p> <p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p> <h4>Responsibilities</h4> <ul> <li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li> <li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li> <li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li> <li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li> <li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li> <li>Audit usage data to optimize platform performance and identify underutilized features.</li> <li>Translate technical documentation into clear training resources for non-technical teams.</li> <li>Conduct business review health checks to align product performance with client goals.</li> <li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li> <li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li> <li>Advocate for customers by converting feedback into structured product feature requests.</li> </ul> <h4>Requirements</h4> <ul> <li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li> <li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li> <li>Experience using AI tools, including prompt engineering and AI-based integrations.</li> <li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li> <li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li> <li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li> <li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li> <li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li> </ul> <h4>Benefits</h4> <h4>What we offer</h4> <ul> <li>YC-backed with real traction — we are in-market, growing, and trusted by enterprise names you know.</li> <li>Outsized career trajectory — early team members grow into leadership as we scale globally.</li> <li>Real ownership — your work will be seen, felt, and talked about company-wide.</li> <li>High-trust team — no politics, no bureaucracy; we move fast and support each other.</li> <li>Competitive compensation — top-of-market salary plus equity and full benefits.</li> </ul></p><p></p>

<p><h4>About Careem Shops</h4> <p>Careem Shops is a third-party marketplace inside the Everything App, connecting customers to a wide network of local partner stores—including supermarkets, pharmacies, florists, butcheries, electronics shops, pet shops, and more.</p> <p>Every order is picked and packed by the partner themselves, with our Captain network delivering it in 30 minutes. Our mission is simple: simplify and improve lives across the region, one order at a time.</p> <h4>About the role</h4> <p>We’re looking for a Senior Commercial Manager to lead and grow Careem Shops in Jordan. You will own the commercial strategy and P&L, build and scale partnerships across key retail categories, and work closely with cross-functional teams to deliver sustainable growth and an exceptional customer experience. This role combines strategic thinking with hands-on execution. You’ll be responsible for driving business performance, identifying new growth opportunities, and shaping the future of quick commerce in Jordan. Reporting directly to the GM of Careem Shops for UAE & Jordan, you’ll have the opportunity to influence strategy, execute at scale, and make a measurable impact on one of Careem’s fastest-growing businesses. You’ll inherit a business with strong foundations and a clear opportunity to accelerate its next phase of growth.</p> <h4>What you will own</h4> <p><strong>1. P&L and Commercial Strategy</strong><br> Full ownership of the Jordan Shops P&L.<br> Set and defend category strategy across supermarkets, pharmacy, flowers, butcheries, electronics, and other sub-verticals.<br> Build the annual and quarterly business plans, reporting performance and forecasts to the GM with public-company rigour.</p> <p><strong>2. Merchant and Partner Store Operations</strong><br> Lead merchant acquisition and account management across all categories, growing the base of local SMEs on the platform while improving mutual unit economics.<br> Own partner store operational standards (catalogue/menu quality, stock accuracy, and order-acceptance times) to safeguard our sub-25-minute delivery promise.<br> Partner with Category and Captain Ops teams to maintain high availability during peak demand and seasonal surges (e.g., Ramadan, back-to-school).</p> <p><strong>3. Everything App Synergy</strong><br> Collaborate with Careem Pay to ensure frictionless checkout and drive wallet adoption across Shops orders.<br> Partner with Captain Ops to protect delivery reliability and Captain earnings.<br> Identify cross-sell opportunities with Rides and Food to maximize customer lifetime value within a single Careem Super App session.</p> <p><strong>4. People and Culture</strong><br> Lead and develop a local team of commercial, operations, and category colleagues, hiring the next layer of Jordan Shops leadership.<br> Represent Jordan Shops in regional forums, ensuring local market realities directly inform Group strategy.</p> <h4>What success looks like</h4> <p>Growth: GMV growth ahead of the market, quarter over quarter, without sacrificing contribution margin.<br> Efficiency: Improved last-mile unit economics through smarter partner density, order batching, and Captain utilisation.<br> Retention: A growing, loyal merchant base measured by repeat listings and reduced churn.<br> Sustainability: A Captain network that views Careem Shops as reliable, well-paid work.</p> <h4>What we are looking for</h4> <p>Experience: 8+ years in commercial, operations, or general management roles—ideally within quick-commerce, retail, or on-demand delivery.<br> Financial acumen: Demonstrated P&L ownership with comfort being evaluated on GMV, AOV, and margin.<br> Market knowledge: Deep familiarity with the Jordanian market, including consumer behaviour, the merchant landscape, and local regulations.<br> Mindset: A builder's mindset—hands-on with data, unfazed by ambiguity, and quick to execute solutions.<br> Languages: Arabic and English fluency is preferred.</p> <h4>What we’ll provide you</h4> <p>We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full-time Careem colleague, you will be able to:</p> <ul> <li>Work and learn from great minds by joining a community of inspiring colleagues.</li> <li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li> <li>Explore new opportunities to learn and grow every day.</li> <li>Work remotely from any country in the world for 30 days a year with unlimited vacation days per year.</li> <li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At IHG Hotels &amp; Resorts, we create unforgettable experiences for our guests by empowering our people. We are looking for an experienced and strategic Human Resources Director to lead our HR function, foster a high-performance culture, and support our hotel's business objectives through exceptional people practices.<br>&nbsp;</p><br><p>A little taste of your day-to-day</p><br><p>As the Human Resources Director, you will provide strategic leadership and operational oversight across all areas of human resources. You will partner closely with the General Manager and the hotel leadership team to develop talent, strengthen employee engagement, ensure compliance, and build a workplace where colleagues can thrive.</p><br><p>Your key responsibilities will include:</p><br><p>People</p><br><p>• Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.<br>• Educate and train managers on HR disciplines to foster productivity and enhance performance.&nbsp;<br>• Oversee maintenance of accurate and up-to-date personnel files and records for all employees.&nbsp;<br>• Ensure hiring standards and applicable laws and regulations are followed.<br>• Build great relations with outside contacts.</p><br><p>Financial</p><br><p>• Help create and work within the HR budget.<br>• Monitor staffing and labor standards to manage costs.&nbsp;<br>• Mitigate financial risks associated with employee relations issues.<br>• Mitigate financial risks associated with employee relations issues.</p><br><p>Guest Experience</p><br><p>• Develop creative ways to inspire and motivate team members to provide guests with a unique experience.&nbsp;<br>• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction.&nbsp;<br>• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.</p><br><p>Responsible Business </p><br><p>• Develop employer awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community. <br>• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes.<br>• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.</p><br><p>What we need from you</p><br><p>• Bachelor’s degree / higher education qualification / equivalent. <br>• 4 years of related experience in HR. <br>• Some supervisory experience also preferred. <br>• Professional HR designation preferred.<br>• Ability to maintain confidentiality to the extent possible in all HR related matters. <br>• Must speak local language(s). <br>• Other languages preferred.</p><br><p>What you can expect from us</p><br><p>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.&nbsp;</p><br><p><br>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.&nbsp;</p><br><p><br>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. <br>So, join us and you’ll become part of our ever-growing global family.<br>&nbsp;</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Customer Success Manager is responsible for customer success, project governance, and order-to-cash follow-up across Zain Group and OpCo projects.<br> The role will ensure strong client communication, timely delivery coordination, acceptance tracking, invoicing follow-up, and escalation management to improve customer satisfaction, revenue recognition, and project execution.<br> Responsibilities: Customer Success &amp; Communication Act as the main coordination point for customer updates across active Zain Group and OpCo projects.<br> Ensure regular communication with clients on project status, risks, dependencies, and next steps.<br> Improve customer experience by proactively addressing issues before escalation.<br> Order-to-Cash Governance Track the full project lifecycle from PO issuance to delivery, acceptance, invoicing, and collection.<br> Follow up on pending POs, SOFs, delivery milestones, acceptance certificates, invoices, and payment status.<br> Coordinate with Sales, Delivery, Finance, Legal, Procurement, and Business Units to remove blockers.<br> Project Delivery Follow-up Monitor project progress with delivery teams and ensure timelines are updated and communicated.<br> Highlight delivery delays, pending actions, risks, and dependencies to the account owner and BU leaders.<br> Maintain a clear project tracker covering status, owner, timeline, commercial value, and next action.<br> Escalation Management Identify issues early and escalate internally when support is needed from BU, Finance, Legal, or senior management.<br> Ensure escalations are documented, followed up, and closed with clear ownership.<br> Revenue Recognition Support Support timely revenue recognition by ensuring project milestones, acceptance documents, and invoicing requirements are completed.<br> Work closely with Finance and Delivery teams to minimize delays in billing and collection.<br> Reporting &amp; Governance Prepare weekly project status reports covering delivery, commercial, financial, and customer success updates.<br> Support monthly governance reviews with Zain Group and OpCos.<br> Maintain dashboards for pipeline-to-delivery, order-to-cash, pending approvals, and escalations.<br> Our Culture &amp; Code of Conduct: At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity.<br> We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence.<br> All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.<br> 5+ years of experience in customer success, project coordination, account management, PMO, or delivery governance.<br> Strong understanding of AI, ICT, cloud, cybersecurity, managed services, and digital transformation projects.<br> Experience managing enterprise customers and internal cross-functional teams.<br> Strong follow-up, communication, reporting, and escalation management skills.<br> Ability to work with senior stakeholders across Sales, Delivery, Finance, Legal, Procurement, and Business Units.<br> Experience working with telecom operators or enterprise technology customers.<br> Knowledge of order-to-cash, project acceptance, invoicing, and revenue recognition processes.<br> Bachelor’s degree in Business Administration, IT, Management, or a related field PMP, ITIL, or customer success certification is a plus.<br></span> </div>

<p><h4>Company Overview</h4> <p>Optimiza is a regional systems integration and digital transformation company delivering consulting, business, and technology solutions across multiple industries. We help organizations implement and evolve technology solutions that are secure, reliable, and built to support long-term business needs. Within our Information Technology and Services practice, we work closely with customers to deliver high-quality outcomes across complex enterprise environments.</p> <br> <h4>Role Summary</h4> <p>As a Delivery Manager, you will play a central role in driving the successful delivery of Oracle APEX-based insurance and enterprise applications. This role is focused on delivery ownership, coordination, and accountability, ensuring projects move forward with the right structure, visibility, and operational discipline. You will work across customer, product, development, QA, and implementation teams to keep delivery on track, maintain quality standards, and support strong client relationships throughout the lifecycle.</p> <br> <h4>Responsibilities</h4> <li>Oversee and manage the end-to-end software delivery lifecycle, ensuring adherence to SLAs and client expectations.</li> <li>Lead, mentor, and develop delivery team leads and developer teams.</li> <li>Coordinate with cross-functional teams to deliver business outcomes.</li> <li>Identify process improvements and implement best practices.</li> <li>Manage budgets and resource allocation tied to delivery schedules.</li> <li>Build strong client relationships and provide status reporting, dashboards, and timeline updates.</li> <li>Manage delivery execution for Oracle APEX implementation, customization, enhancement, integration, and support projects.</li> <li>Coordinate scope, schedule, resources, dependencies, risks, and priorities across customers, product, development, QA, and implementation teams.</li> <li>Ensure deliverables are planned, tracked, reviewed, and delivered to agreed quality standards and contractual commitments.</li> <li>Monitor progress, identify blockers, manage escalations, and resolve risks and issues.</li> <li>Facilitate alignment across requirements, design, implementation readiness, testing, deployment, and post-go-live support.</li> <li>Review project status, RAID logs, resource utilization, change requests, acceptance criteria, and delivery KPIs.</li> <li>Support customer communication, steering meetings, and formal handovers.</li> <li>Ensure lessons learned, documentation, release notes, deployment plans, and support transition materials are prepared.</li> <li>Promote delivery governance, continuous improvement, and consistent project execution practices.</li> <br> <h4>Requirements</h4> <h4>Qualifications</h4> <p><strong>Educational qualifications</strong></p> <li>Bachelor’s degree in computer science, software engineering, information systems, computer engineering, or a related technical field.</li> <li>Project management education or equivalent professional training is a must.</li> <br> <p><strong>Experience needed</strong></p> <li>10-12 years of experience in software delivery management, implementation management, project management, or customer-facing technology delivery.</li> <li>Previous experience in managing multiple teams across the SDLC in Waterfall and Agile environments.</li> <li>Previous experience in the insurance field is a plus.</li> <br> <p><strong>Trainings / Certificates</strong></p> <li>PMP, PRINCE2, Agile/Scrum, or equivalent certification is preferred.</li> <li>ITIL Foundation certification is preferred.</li> <li>Training in customer communication, risk management, UAT, and release governance is preferred.</li> <br> <p><strong>Technical Qualifications</strong></p> <li>Knowledge of Oracle APEX product delivery lifecycle and implementation concepts, and Oracle Forms and Reports delivery lifecycle and implementation concepts.</li> <li>Experience with project planning, scope management, risk management, issue tracking, and stakeholder communication.</li> <li>Working knowledge of SQL/PLSQL, system integrations, application testing, deployment processes, and production support.</li> <li>Knowledge of UAT, go-live readiness, cutover planning, and handover practices.</li> <li>Experience with customer-facing communication, reporting, governance, and escalation management.</li> <li>Eligible to work in Jordan.</li> <br> <h4>Benefits</h4> <li>Class A health insurance</li></p><p></p>

<p><h4>Company Overview</h4> <p>Optimiza is a regional systems integration and digital transformation company delivering consulting, business, and technology solutions across multiple industries. We help organizations implement and evolve technology solutions that are secure, reliable, and built to support long-term business needs. Within our Information Technology and Services practice, we work closely with customers to deliver high-quality outcomes across complex enterprise environments.</p> <br> <h4>Role Summary</h4> <p>As a Delivery Manager, you will play a central role in driving the successful delivery of Oracle APEX-based insurance and enterprise applications. This role is focused on delivery ownership, coordination, and accountability, ensuring projects move forward with the right structure, visibility, and operational discipline. You will work across customer, product, development, QA, and implementation teams to keep delivery on track, maintain quality standards, and support strong client relationships throughout the lifecycle.</p> <br> <h4>Responsibilities</h4> <li>Oversee and manage the end-to-end software delivery lifecycle, ensuring adherence to SLAs and client expectations.</li> <li>Lead, mentor, and develop delivery team leads and developer teams.</li> <li>Coordinate with cross-functional teams to deliver business outcomes.</li> <li>Identify process improvements and implement best practices.</li> <li>Manage budgets and resource allocation tied to delivery schedules.</li> <li>Build strong client relationships and provide status reporting, dashboards, and timeline updates.</li> <li>Manage delivery execution for Oracle APEX implementation, customization, enhancement, integration, and support projects.</li> <li>Coordinate scope, schedule, resources, dependencies, risks, and priorities across customers, product, development, QA, and implementation teams.</li> <li>Ensure deliverables are planned, tracked, reviewed, and delivered to agreed quality standards and contractual commitments.</li> <li>Monitor progress, identify blockers, manage escalations, and resolve risks and issues.</li> <li>Facilitate alignment across requirements, design, implementation readiness, testing, deployment, and post-go-live support.</li> <li>Review project status, RAID logs, resource utilization, change requests, acceptance criteria, and delivery KPIs.</li> <li>Support customer communication, steering meetings, and formal handovers.</li> <li>Ensure lessons learned, documentation, release notes, deployment plans, and support transition materials are prepared.</li> <li>Promote delivery governance, continuous improvement, and consistent project execution practices.</li> <br> <h4>Requirements</h4> <h4>Qualifications</h4> <p><strong>Educational qualifications</strong></p> <li>Bachelor’s degree in computer science, software engineering, information systems, computer engineering, or a related technical field.</li> <li>Project management education or equivalent professional training is a must.</li> <br> <p><strong>Experience needed</strong></p> <li>10-12 years of experience in software delivery management, implementation management, project management, or customer-facing technology delivery.</li> <li>Previous experience in managing multiple teams across the SDLC in Waterfall and Agile environments.</li> <li>Previous experience in the insurance field is a plus.</li> <br> <p><strong>Trainings / Certificates</strong></p> <li>PMP, PRINCE2, Agile/Scrum, or equivalent certification is preferred.</li> <li>ITIL Foundation certification is preferred.</li> <li>Training in customer communication, risk management, UAT, and release governance is preferred.</li> <br> <p><strong>Technical Qualifications</strong></p> <li>Knowledge of Oracle APEX product delivery lifecycle and implementation concepts, and Oracle Forms and Reports delivery lifecycle and implementation concepts.</li> <li>Experience with project planning, scope management, risk management, issue tracking, and stakeholder communication.</li> <li>Working knowledge of SQL/PLSQL, system integrations, application testing, deployment processes, and production support.</li> <li>Knowledge of UAT, go-live readiness, cutover planning, and handover practices.</li> <li>Experience with customer-facing communication, reporting, governance, and escalation management.</li> <li>Eligible to work in Jordan.</li> <br> <h4>Benefits</h4> <li>Class A health insurance</li></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Optimiza is a regional systems integration and digital transformation company delivering consulting, business, and technology solutions across multiple industries.<br> We help organizations implement and evolve technology solutions that are secure, reliable, and built to support long-term business needs.<br> Within our Information Technology and Services practice, we work closely with customers to deliver high-quality outcomes across complex enterprise environments.<br> As a Delivery Manager, you will play a central role in driving the successful delivery of Oracle APEX-based insurance and enterprise applications.<br> This role is focused on delivery ownership, coordination, and accountability, ensuring projects move forward with the right structure, visibility, and operational discipline.<br> You will work across customer, product, development, QA, and implementation teams to keep delivery on track, maintain quality standards, and support strong client relationships throughout the lifecycle.<br> Responsibilities Oversee and manage the end-to-end software delivery lifecycle, ensuring adherence to SLAs and client expectations.<br> Lead, mentor, and develop delivery team leads and developer teams.<br> Coordinate with cross-functional teams to deliver business outcomes.<br> Identify process improvements and implement best practices.<br> Manage budgets and resource allocation tied to delivery schedules.<br> Build strong client relationships and provide status reporting, dashboards, and timeline updates.<br> Manage delivery execution for Oracle APEX implementation, customization, enhancement, integration, and support projects.<br> Coordinate scope, schedule, resources, dependencies, risks, and priorities across customers, product, development, QA, and implementation teams.<br> Ensure deliverables are planned, tracked, reviewed, and delivered to agreed quality standards and contractual commitments.<br> Monitor progress, identify blockers, manage escalations, and resolve risks and issues.<br> Facilitate alignment across requirements, design, implementation readiness, testing, deployment, and post-go-live support.<br> Review project status, RAID logs, resource utilization, change requests, acceptance criteria, and delivery KPIs.<br> Support customer communication, steering meetings, and formal handovers.<br> Ensure lessons learned, documentation, release notes, deployment plans, and support transition materials are prepared.<br> Promote delivery governance, continuous improvement, and consistent project execution practices.<br> Class A Health Insurance QualificationsEducational qualifications Bachelor’s degree in computer science, Software Engineering, Information Systems, Computer Engineering, or a related technical field.<br> Project management education or equivalent professional training is a must.<br> Experience needed 10-12 years of experience in software delivery management, implementation management, project management, or customer-facing technology delivery.<br> Previous experience in managing multiple teams across the SDLC in Waterfall and Agile environments.<br> Previous experience in the insurance field is a plus.<br> Trainings/ Certificates PMP, PRINCE2, Agile/Scrum, or equivalent certification is preferred.<br> ITIL Foundation certification is preferred.<br> Training in customer communication, risk management, UAT, and release governance is preferred.<br> Technical Qualifications Knowledge of Oracle APEX product delivery lifecycle and implementation concepts, and Oracle Forms and Reports delivery lifecycle and implementation concepts.<br> Experience with project planning, scope management, risk management, issue tracking, and stakeholder communication.<br> Working knowledge of SQL/PLSQL, system integrations, application testing, deployment processes, and production support.<br> Knowledge of UAT, go-live readiness, cutover planning, and handover practices.<br> Experience with customer-facing communication, reporting, governance, and escalation management.<br> Eligible to work in Jordan.<br></span> </div>