Programming in Jordan
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<p><h4>About Lucidya<\/h4>\n<p>Lucidya is building the next generation of AI-powered customer experience solutions for enterprises across the MENA region. Our new AI Agents business line focuses on deploying intelligent, enterprise-grade AI agents that automate, assist, and augment customer-facing and operational workflows - securely, reliably, and at scale.<\/p>\n<p>This role sits at the heart of turning AI agent concepts into live, business-impacting solutions.<\/p>\n<h4>About the Role<\/h4>\n<p>The Project \/ Delivery Manager owns one critical question:<\/p>\n<p><strong>\"How do we execute what we promised?\"<\/strong><\/p>\n<p>You take the Solution Consultant\u2019s vision and turn it into a clear execution plan, structured backlog, and predictable delivery rhythm - from initial scoping through go-live and stabilization.<\/p>\n<p>You are the operational backbone of AI agent pilots and enterprise deployments, ensuring alignment across clients, engineering, data, and AI teams while keeping delivery on track.<\/p>\n<h4>Key Responsibilities<\/h4>\n<ol>\n <li><strong>Scoping & Handover from Solution Consultant<\/strong>\n <p>You step in once a pilot or project is conceptually approved.<\/p>\n <p><strong>Formal Handover<\/strong><\/p>\n <p>Receive full delivery context, including:<\/p>\n <ul>\n <li>Discovery findings<\/li>\n <li>Workflow maps and agent logic<\/li>\n <li>Success criteria and KPIs<\/li>\n <li>Pilot narrative and client expectations<\/li>\n <\/ul>\n <p>Clarify:<\/p>\n <ul>\n <li>Scope, constraints, dependencies, and assumptions<\/li>\n <li>Technical and operational boundaries<\/li>\n <\/ul>\n <p><strong>Scope Confirmation<\/strong><\/p>\n <p>Translate high-level workflows into clear delivery components:<\/p>\n <ul>\n <li>AI Agent versions (v0, v1, v2\u2026)<\/li>\n <li>Integrations, channels, and data sources<\/li>\n <li>Dashboards, reporting, and monitoring<\/li>\n <li>Training, enablement, and documentation<\/li>\n <\/ul>\n <p>Align internally and with the client on:<\/p>\n <ul>\n <li>What is in scope vs out of scope for each phase<\/li>\n <\/ul>\n <\/li>\n <li><strong>Detailed Planning & Backlog Management<\/strong>\n <p>This is where ideas become execution.<\/p>\n <p>You own:<\/p>\n <ul>\n <li><strong>Building the delivery plan and timeline:<\/strong><\/li>\n <ul>\n <li>Milestones, sprints, and go-live checkpoints<\/li>\n <li>Cross-team dependencies (AI, backend, integrations, data, CX ops)<\/li>\n <\/ul>\n <li><strong>Creating and maintaining the delivery backlog:<\/strong><\/li>\n <ul>\n <li>Break down deliverables into tasks and subtasks<\/li>\n <li>Assign clear owners (AI Agent Engineers, Backend, Frontend, Data, Solutions)<\/li>\n <\/ul>\n <li><strong>Keeping tools accurate and trusted:<\/strong><\/li>\n <ul>\n <li>Trello \/ Jira \/ Notion as the single source of truth<\/li>\n <li>Task status, blockers, due dates, and changes<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>Coordination & Day-to-Day Execution<\/strong>\n <p>You are the operational heartbeat of each pilot or project.<\/p>\n <p>Responsibilities include:<\/p>\n <ul>\n <li>Running regular execution cadences:<\/li>\n <ul>\n <li>Standups and check-ins<\/li>\n <li>Progress reviews and decision syncs<\/li>\n <\/ul>\n <li>Ensuring tight collaboration between:<\/li>\n <ul>\n <li>Solution Consultants (business & workflows)<\/li>\n <li>Engineering and AI teams (implementation)<\/li>\n <li>Client stakeholders (CX, IT, Operations, Compliance)<\/li>\n <\/ul>\n <li>Driving execution discipline:<\/li>\n <ul>\n <li>Clear meeting notes<\/li>\n <li>Action items with owners and deadlines<\/li>\n <li>Relentless follow-up until closure<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>Risk, Change & Stakeholder Management<\/strong>\n <p>AI agent delivery comes with moving parts - you own visibility and control.<\/p>\n <p>You will:<\/p>\n <ul>\n <li>Maintain a risk & issues log covering:<\/li>\n <ul>\n <li>Technical risks (data access, integrations, latency, environments)<\/li>\n <li>Business risks (scope creep, stakeholder shifts, external dependencies)<\/li>\n <\/ul>\n <li>Manage change transparently:<\/li>\n <ul>\n <li>Assess impact on scope, timelines, and delivery<\/li>\n <li>Align with stakeholders before execution<\/li>\n <\/ul>\n <li>Provide clear, consistent communication:<\/li>\n <ul>\n <li>Status updates<\/li>\n <li>Escalations when needed<\/li>\n <li>Expectation management throughout the lifecycle<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>UAT, Go-Live & Post-Go-Live Stabilization<\/strong>\n <p>Plan and coordinate:<\/p>\n <ul>\n <li>UAT cycles and acceptance criteria<\/li>\n <li>Go-live readiness and rollout plans<\/li>\n <\/ul>\n <p>Ensure smooth transition:<\/p>\n <ul>\n <li>Monitor early performance and issues<\/li>\n <li>Coordinate fixes and optimizations<\/li>\n <\/ul>\n <p>Own final handover:<\/p>\n <ul>\n <li>Documentation<\/li>\n <li>Support transition<\/li>\n <li>Clear ownership post-delivery<\/li>\n <\/ul>\n <\/li>\n<\/ol>\n<h4>Requirements<\/h4>\n<ul>\n <li>5-8 years in:\n <ul>\n <li>SaaS implementation<\/li>\n <li>Technical project management<\/li>\n <li>Digital or platform delivery<\/li>\n <\/ul>\n <\/li>\n <li>3+ years delivering enterprise projects with multiple stakeholders (business & IT)<\/li>\n <li>Proven experience with:\n <ul>\n <li>Integrations, APIs, and data-driven workflows<\/li>\n <li>Background in CX, contact centers, CRM, or customer-facing platforms is a strong plus<\/li>\n <li>Experience working closely with product and engineering teams in Agile\/Scrum environments<\/li>\n <\/ul>\n <\/li>\n<\/ul>\n<h4>Must-Have Skills<\/h4>\n<ul>\n <li><strong>Project & Delivery Excellence<\/strong>\n <ul>\n <li>Strong command of:\n <ul>\n <li>Scoping, timelines, milestones<\/li>\n <li>RAID (Risks, Assumptions, Issues, Dependencies)<\/li>\n <\/ul>\n <\/li>\n <li>Confident running:\n <ul>\n <li>Standups, execution reviews, steering meetings<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Technical Literacy (Non-Coding)<\/strong>\n <ul>\n <li>Comfortable with:\n <ul>\n <li>API-based integrations and webhooks<\/li>\n <li>Data flows between systems<\/li>\n <\/ul>\n <\/li>\n <li>Able to:\n <ul>\n <li>Read basic API documentation and JSON payloads<\/li>\n <li>Translate technical constraints into delivery decisions<\/li>\n <\/ul>\n <\/li>\n <li>Solid conceptual understanding of:\n <ul>\n <li>SaaS platforms<\/li>\n <li>LLMs and AI agent workflows<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Stakeholder Management & Communication<\/strong>\n <ul>\n <li>Can confidently manage:\n <ul>\n <li>CX leadership<\/li>\n <li>IT and engineering teams<\/li>\n <li>Internal product and AI stakeholders<\/li>\n <\/ul>\n <\/li>\n <li>Produces:\n <ul>\n <li>Clear documentation<\/li>\n <li>Actionable recaps<\/li>\n <li>Concise, honest status updates<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Execution Mindset<\/strong>\n <ul>\n <li>Turns ideas into:\n <ul>\n <li>Tasks, owners, and deadlines<\/li>\n <\/ul>\n <\/li>\n <li>Keeps delivery tools always current and reliable<\/li>\n <li>Strong sense of ownership and follow-through<\/li>\n <\/ul>\n <\/li>\n <li><strong>AI Project Awareness<\/strong>\n <ul>\n <li>Comfortable with:\n <ul>\n <li>Iterative AI delivery (experiments, versions, evaluation cycles)<\/li>\n <li>Data privacy, guardrails, and quality metrics<\/li>\n <\/ul>\n <\/li>\n <li>Understands that AI delivery is adaptive, not linear<\/li>\n <\/ul>\n <\/li>\n<\/ul>\n<h4>Why Join Lucidya\u2019s AI Agents Team<\/h4>\n<ul>\n <li>Work at the intersection of AI, CX, and enterprise delivery<\/li>\n <li>Shape how AI agents are deployed in real-world, high-impact environments<\/li>\n <li>Partner with strong product, AI, and engineering teams<\/li>\n <li>Own delivery end-to-end - not just coordination<\/li>\n <li>Help define delivery standards for a brand-new AI business line<\/li>\n<\/ul>\n<p>Apply now and help us redefine the future of customer experience with AI agents.<\/p><\/p><p><\/p>
<p>Manage daily accounting transactions and ensure accuracy in financial records.</p><p>Prepare and maintain financial statements, reports, and budgets.</p><p>Handle accounts payable and receivable processes.</p><p>Reconcile bank statements and maintain general ledger entries.</p><p>Support month-end and year-end closing procedures.</p><p>Ensure compliance with financial policies and regulations.</p><p>Coordinate with internal departments to ensure accurate cost allocation and reporting.</p><p>Assist in audits and provide necessary documentation.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree or Diploma in Accounting, Finance, or a related field.</p><p>1 to 3 years of proven accounting experience.</p><p>Strong knowledge of accounting principles and practices.</p><p>Basic knowledge about gulf financial laws .</p><p>Ability to deal with many branches for the company .</p><p>Experience with accounting software and MS Excel.</p><p>Flexibility to work across different branches in KSA.</p><p>Strong attention to detail and high level of accuracy.</p><p>Excellent analytical and problem-solving skills.</p><p>Strong organizational and time-management abilities.</p><p>Good communication and interpersonal skills.</p><p>Ability to work independently and as part of a team.</p><p>Ability to travel .</p><p>Integrity and confidentiality in handling financial data.</p>
<p><h4>About Jeeny</h4>
<p>Jeeny is a mobile application that facilitates daily commuting and transportation. By connecting users with their preferred mode of transport, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all.</p>
<p>We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Jeeny was established in 2014 as Easy Taxi. However, in 2016, it was revamped as Jeeny to cater to other services. Currently, we are operational in Saudi Arabia and Jordan.</p>
<p>We have offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and Karachi.</p>
<h4>Role overview</h4>
<p>We are looking for a senior talent acquisition specialist to join our people team in Amman, Jordan. This role will be responsible for managing end-to-end recruitment across different departments and markets, while partnering closely with hiring managers to ensure a smooth, structured, and high-quality hiring process.</p>
<p>The ideal candidate has strong sourcing skills, solid stakeholder management experience, and the ability to build effective candidate pipelines in a fast-paced environment. This role requires someone proactive, organized, and confident in managing multiple roles while maintaining a strong candidate experience.</p>
<h4>Responsibilities</h4>
<li>Own and manage end-to-end recruitment across technical, product, and business roles.</li>
<li>Partner closely with hiring managers to understand hiring needs, define role requirements, and align on hiring strategies.</li>
<li>Proactively source and build strong candidate pipelines through LinkedIn, job boards, referrals, and other channels.</li>
<li>Conduct structured screening and behavioral interviews to assess candidate fit.</li>
<li>Coordinate and manage the full interview process, ensuring a smooth and efficient candidate experience.</li>
<li>Provide market insights, talent mapping, and hiring recommendations to support decision-making.</li>
<li>Manage offer negotiations and support closing candidates effectively.</li>
<li>Track and analyze recruitment metrics (e.g., time to hire, pipeline health) to improve hiring efficiency and quality.</li>
<li>Ensure all recruitment activities are aligned with company policies and local labor regulations.</li>
<li>Continuously improve recruitment processes and contribute to building a strong employer brand.</li>
<h4>Requirements</h4>
<li>Minimum of 3-5 years of experience in full-cycle recruitment, preferably in technology or fast-paced environments.</li>
<li>Proven experience hiring for a mix of technical, product, and business roles.</li>
<li>Strong sourcing capabilities, with hands-on experience using LinkedIn Recruiter, job boards, and direct search techniques.</li>
<li>Ability to manage multiple roles simultaneously while maintaining quality and speed.</li>
<li>Strong stakeholder management skills, with the ability to influence and challenge hiring managers when needed.</li>
<li>Solid interviewing and assessment skills.</li>
<li>Good understanding of recruitment metrics and pipeline management.</li>
<li>Experience working with an ATS and maintaining accurate candidate data.</li>
<li>Excellent communication and negotiation skills.</li>
<li>Fluency in English and Arabic is required.</li></p><p></p>
<p><h4>About Jeeny</h4>
<p>Jeeny is a mobile application that facilitates daily commuting and transportation. By connecting users with their preferred mode of transport, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all.</p>
<p>We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Jeeny was established in 2014 as Easy Taxi. However, in 2016, it was revamped as Jeeny to cater to other services. Currently, we are operational in Saudi Arabia and Jordan.</p>
<p>We have offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and Karachi.</p>
<h4>Role overview</h4>
<p>We are looking for a senior talent acquisition specialist to join our people team in Amman, Jordan. This role will be responsible for managing end-to-end recruitment across different departments and markets, while partnering closely with hiring managers to ensure a smooth, structured, and high-quality hiring process.</p>
<p>The ideal candidate has strong sourcing skills, solid stakeholder management experience, and the ability to build effective candidate pipelines in a fast-paced environment. This role requires someone proactive, organized, and confident in managing multiple roles while maintaining a strong candidate experience.</p>
<h4>Responsibilities</h4>
<li>Own and manage end-to-end recruitment across technical, product, and business roles.</li>
<li>Partner closely with hiring managers to understand hiring needs, define role requirements, and align on hiring strategies.</li>
<li>Proactively source and build strong candidate pipelines through LinkedIn, job boards, referrals, and other channels.</li>
<li>Conduct structured screening and behavioral interviews to assess candidate fit.</li>
<li>Coordinate and manage the full interview process, ensuring a smooth and efficient candidate experience.</li>
<li>Provide market insights, talent mapping, and hiring recommendations to support decision-making.</li>
<li>Manage offer negotiations and support closing candidates effectively.</li>
<li>Track and analyze recruitment metrics (e.g., time to hire, pipeline health) to improve hiring efficiency and quality.</li>
<li>Ensure all recruitment activities are aligned with company policies and local labor regulations.</li>
<li>Continuously improve recruitment processes and contribute to building a strong employer brand.</li>
<h4>Requirements</h4>
<li>Minimum of 3-5 years of experience in full-cycle recruitment, preferably in technology or fast-paced environments.</li>
<li>Proven experience hiring for a mix of technical, product, and business roles.</li>
<li>Strong sourcing capabilities, with hands-on experience using LinkedIn Recruiter, job boards, and direct search techniques.</li>
<li>Ability to manage multiple roles simultaneously while maintaining quality and speed.</li>
<li>Strong stakeholder management skills, with the ability to influence and challenge hiring managers when needed.</li>
<li>Solid interviewing and assessment skills.</li>
<li>Good understanding of recruitment metrics and pipeline management.</li>
<li>Experience working with an ATS and maintaining accurate candidate data.</li>
<li>Excellent communication and negotiation skills.</li>
<li>Fluency in English and Arabic is required.</li></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p>The IT and Digital Team, within the Joint Delivery Unit (JDU) at GIZ Jordan, is seeking talented individuals for upcoming internship opportunity to support IT operations, documentation and digitalisation tasks.</p>
<p><strong>About the project?</strong></p>
<p>The Joint Delivery Unit (JDU) provides cross-cutting operational and administrative support to GIZ Jordan's programmes and projects, ensuring efficient, compliant and secure service delivery. The IT and Digital Team, part of the JDU, is responsible for information technology operations, information security and digitalisation across the Country Office and field locations.</p>
<p>Working within a RUN, PROTECT and TRANSFORM framework, the team keeps core IT services running reliably, safeguards data and information in line with GIZ security standards, and supports the organisation's ongoing digital transformation, including Microsoft 365 and SharePoint-based solutions.</p>
<p><strong>Main Responsibilities:</strong></p>
<ul>
<li>Documentation and data management: assisting in updating IT documentation, inventories and databases.</li>
<li>Basic technical support: helping with simple troubleshooting tasks, for example printer setup and software installation.</li>
<li>Operational support: organising IT assets and handling general user requests during peak workload.</li>
<li>Digitalisation and communication: supporting digital awareness materials, SharePoint updates and workflow documentation.</li>
<li>Learning exposure: gaining hands-on experience in IT service management processes and the Microsoft 365 environment.</li>
</ul>
<p><strong>Who Are We Looking For?</strong></p>
<ul>
<li>Recent university graduates (within 24 months of graduation) or Master student in fields such as Computer Science, Information Technology, Management Information Security, or a related field.</li>
<li>Strong academic credentials and a commitment to excellence.</li>
<li>Proficient in both written and spoken English and Arabic.</li>
<li>Excellent communication and organizational skills.</li>
<li>Keen to learn new skills and adapt to a public - international work environment.</li>
</ul>
<p><strong>How to Apply:</strong></p>
<ul>
<li>Please submit your resume (maximum of 2 pages) along with a cover letter (maximum of 1 page).</li>
<li>In your cover letter, explain your enthusiasm for joining GIZ and the team in this internship opportunity and how you can contribute to our efforts to the project.</li>
<li>Deadline: Applications will be accepted for two weeks, closing on 12.10.2026. Initial reviews will occur after one-week, remaining applications retained for future consideration.</li>
</ul>
<p><h4>About Us</h4>
<p>Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.<br>
Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p>
<p>With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through assurance, tax and advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.</p>
<h4>Line of Service Overview</h4>
<p>At PwC Consulting, we lead with insight and deliver with purpose. You’ll work alongside experts across industries to design and deliver forward-looking solutions in areas such as strategy and enterprise transformation, operational excellence, digital innovation, cyber resilience, and risk management. Our reimagined operating model brings together sector-aligned, solution-led teams empowered to move fast, think boldly, and create real impact. Whether transforming finance, enabling digital change, or shaping national visions, you’ll be part of a collaborative, forward-thinking community—built to grow with you and the world around us.</p>
<h4>Business Unit Overview</h4>
<p>As part of the Management Consulting team, you’ll shape how organizations operate, perform, and grow. We deliver end-to-end consulting solutions across finance transformation, accounting transformation, workforce transformation, supply chain & efficiency transformation, enterprise solutions and capability building through PwC Academy. It’s where business performance meets human potential, backed by technology, powered by purpose.</p>
<h4>Solution Unit Overview</h4>
<p>PwC Academy is the talent and skills development business of PwC Middle East. We build capabilities at scale so governments and organizations can accelerate the region’s transformation agenda through a future-fit workforce. We are a tech-forward, people-powered community of educators, bringing together the strength of the global PwC network, our deep-rooted regional insights, and our expert learning and development resources and strategic alliances, to deliver upskilling solutions that create sustained impact. At PwC Academy, we shape the future of learning – driving transformation through talent.</p>
<h4>How You’ll Contribute? (Roles & Responsibilities)</h4>
<p>As an L&D Project Management – Project Admin Support Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:</p>
<ul>
<li><strong>Project Setup & Planning</strong><br>
Create and maintain project IDs and profitability trackers following internal approvals.<br>
Support revenue and cost phasing in collaboration with project managers.<br>
Maintain revenue forecasts and client invoicing plans.</li>
<li><strong>Financial Monitoring & Control</strong><br>
Track project costs, vendor invoices, and expense recharges.<br>
Update project financials, including revenue, cost, and margin.<br>
Upload approved invoices to client portals and coordinate billing milestones.</li>
<li><strong>Invoicing & Cash Collection</strong><br>
Monitor accounts receivable, work in progress, and aged debt.<br>
Follow up on overdue invoices and escalate payment issues as required.<br>
Liaise with finance and vendors on payment status and queries.</li>
<li><strong>Project Closure</strong><br>
Support final financial reconciliation, accruals, and reporting.<br>
Close project IDs upon completion and approval.<br>
Meeting the project team across the region and ensuring financial reports are updated.</li>
<li>Based on the requirements of the business, additional responsibilities as assigned.</li>
</ul>
<h4>What You’ll Bring</h4>
<p><strong>Years of experience:</strong> 1-2 years experience in related role</p>
<p><strong>Education:</strong> Bachelors or Masters in Management. Finance specialization preferred</p>
<p><strong>Technical Skills:</strong></p>
<ul>
<li>Project financial management, including revenue forecasting, cost tracking, work in progress and margin monitoring.</li>
<li>Proficiency in MS Excel (trackers, reconciliations, phasing) and MS PowerPoint for reporting support.</li>
<li>Experience with project setup, project IDs, billing milestones, and invoicing processes.</li>
<li>Understanding of accounts receivable, aged debt, accruals, and basic financial controls.</li>
<li>Familiarity with ERP/finance systems and client invoicing portals (e.g. SAP, Oracle or similar).</li>
<li>Strong documentation and record-keeping skills aligned with audit and compliance requirements.</li>
</ul>
<p><strong>Soft Skills:</strong></p>
<ul>
<li>Strong attention to detail with the ability to manage multiple tasks and deadlines accurately.</li>
<li>Effective communication skills to coordinate with project teams, finance, vendors, and stakeholders.</li>
<li>Organised, proactive, and able to work independently while supporting regional teams.</li>
<li>Problem-solving mindset with the ability to flag risks, discrepancies, and follow through on resolutions.</li>
<li>Adaptability and willingness to take on additional responsibilities in a fast-paced environment.</li>
<li>Collaborative team player with a professional and service-oriented approach.</li>
</ul>
<p><strong>Language Skills:</strong> Fluent in Arabic and English</p>
<p><strong>Travel Requirements:</strong> No travel required</p>
<h4>How You’ll Make a Difference</h4>
<p>At PwC Middle East, we expect all our people to embody the skills and behaviours of the PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.</p>
<h4>Why You’ll Love Working at PwC</h4>
<p>At PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here.</p></p><p></p>
<p><h4>About Us</h4>
<p>Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.<br>
Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p>
<p>With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through assurance, tax and advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.</p>
<h4>Line of Service Overview</h4>
<p>At PwC Consulting, we lead with insight and deliver with purpose. You’ll work alongside experts across industries to design and deliver forward-looking solutions in areas such as strategy and enterprise transformation, operational excellence, digital innovation, cyber resilience, and risk management. Our reimagined operating model brings together sector-aligned, solution-led teams empowered to move fast, think boldly, and create real impact. Whether transforming finance, enabling digital change, or shaping national visions, you’ll be part of a collaborative, forward-thinking community—built to grow with you and the world around us.</p>
<h4>Business Unit Overview</h4>
<p>As part of the Management Consulting team, you’ll shape how organizations operate, perform, and grow. We deliver end-to-end consulting solutions across finance transformation, accounting transformation, workforce transformation, supply chain & efficiency transformation, enterprise solutions and capability building through PwC Academy. It’s where business performance meets human potential, backed by technology, powered by purpose.</p>
<h4>Solution Unit Overview</h4>
<p>PwC Academy is the talent and skills development business of PwC Middle East. We build capabilities at scale so governments and organizations can accelerate the region’s transformation agenda through a future-fit workforce. We are a tech-forward, people-powered community of educators, bringing together the strength of the global PwC network, our deep-rooted regional insights, and our expert learning and development resources and strategic alliances, to deliver upskilling solutions that create sustained impact. At PwC Academy, we shape the future of learning – driving transformation through talent.</p>
<h4>How You’ll Contribute? (Roles & Responsibilities)</h4>
<p>As an L&D Project Management – Project Admin Support Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:</p>
<ul>
<li><strong>Project Setup & Planning</strong><br>
Create and maintain project IDs and profitability trackers following internal approvals.<br>
Support revenue and cost phasing in collaboration with project managers.<br>
Maintain revenue forecasts and client invoicing plans.</li>
<li><strong>Financial Monitoring & Control</strong><br>
Track project costs, vendor invoices, and expense recharges.<br>
Update project financials, including revenue, cost, and margin.<br>
Upload approved invoices to client portals and coordinate billing milestones.</li>
<li><strong>Invoicing & Cash Collection</strong><br>
Monitor accounts receivable, work in progress, and aged debt.<br>
Follow up on overdue invoices and escalate payment issues as required.<br>
Liaise with finance and vendors on payment status and queries.</li>
<li><strong>Project Closure</strong><br>
Support final financial reconciliation, accruals, and reporting.<br>
Close project IDs upon completion and approval.<br>
Meeting the project team across the region and ensuring financial reports are updated.</li>
<li>Based on the requirements of the business, additional responsibilities as assigned.</li>
</ul>
<h4>What You’ll Bring</h4>
<p><strong>Years of experience:</strong> 1-2 years experience in related role</p>
<p><strong>Education:</strong> Bachelors or Masters in Management. Finance specialization preferred</p>
<p><strong>Technical Skills:</strong></p>
<ul>
<li>Project financial management, including revenue forecasting, cost tracking, work in progress and margin monitoring.</li>
<li>Proficiency in MS Excel (trackers, reconciliations, phasing) and MS PowerPoint for reporting support.</li>
<li>Experience with project setup, project IDs, billing milestones, and invoicing processes.</li>
<li>Understanding of accounts receivable, aged debt, accruals, and basic financial controls.</li>
<li>Familiarity with ERP/finance systems and client invoicing portals (e.g. SAP, Oracle or similar).</li>
<li>Strong documentation and record-keeping skills aligned with audit and compliance requirements.</li>
</ul>
<p><strong>Soft Skills:</strong></p>
<ul>
<li>Strong attention to detail with the ability to manage multiple tasks and deadlines accurately.</li>
<li>Effective communication skills to coordinate with project teams, finance, vendors, and stakeholders.</li>
<li>Organised, proactive, and able to work independently while supporting regional teams.</li>
<li>Problem-solving mindset with the ability to flag risks, discrepancies, and follow through on resolutions.</li>
<li>Adaptability and willingness to take on additional responsibilities in a fast-paced environment.</li>
<li>Collaborative team player with a professional and service-oriented approach.</li>
</ul>
<p><strong>Language Skills:</strong> Fluent in Arabic and English</p>
<p><strong>Travel Requirements:</strong> No travel required</p>
<h4>How You’ll Make a Difference</h4>
<p>At PwC Middle East, we expect all our people to embody the skills and behaviours of the PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.</p>
<h4>Why You’ll Love Working at PwC</h4>
<p>At PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here.</p></p><p></p>
<p><h4>Established in the region for 40 years</h4>
<p>PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p>
<h4>About us</h4>
<p>With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through assurance, tax and advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.</p>
<h4>Line of service overview</h4>
<p>At PwC Consulting, we lead with insight and deliver with purpose. You’ll work alongside experts across industries to design and deliver forward-looking solutions in areas such as strategy and enterprise transformation, operational excellence, digital innovation, cyber resilience, and risk management. Our reimagined operating model brings together sector-aligned, solution-led teams empowered to move fast, think boldly, and create real impact. Whether transforming finance, enabling digital change, or shaping national visions, you’ll be part of a collaborative, forward-thinking community—built to grow with you and the world around us.</p>
<h4>Business unit overview</h4>
<p>As part of the Management Consulting team, you’ll shape how organizations operate, perform, and grow. We deliver end-to-end consulting solutions across finance transformation, accounting transformation, workforce transformation, supply chain & efficiency transformation, enterprise solutions and capability building through PwC Academy. It’s where business performance meets human potential, backed by technology, powered by purpose.</p>
<h4>Solution unit overview</h4>
<p>PwC Academy is the talent and skills development business of PwC Middle East. We build capabilities at scale so governments and organizations can accelerate the region’s transformation agenda through a future-fit workforce. We are a tech-forward, people-powered community of educators, bringing together the strength of the global PwC network, our deep-rooted regional insights, and our expert L&D resources and strategic alliances, to deliver upskilling solutions that create sustained impact. At PwC Academy, we shape the future of learning – driving transformation through talent.</p>
<h4>How you’ll contribute (roles & responsibilities)</h4>
<p>As an L&D Project Management – Project Admin Support Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:</p>
<ul>
<li><strong>Project setup & planning</strong><br>
Create and maintain project IDs and profitability trackers following internal approvals.<br>
Support revenue and cost phasing in collaboration with Project Managers.<br>
Maintain revenue forecasts and client invoicing plans.
</li>
<li><strong>Financial monitoring & control</strong><br>
Track project costs, vendor invoices, and expense recharges.<br>
Update project financials, including revenue, cost, and margin.<br>
Upload approved invoices to client portals and coordinate billing milestones.
</li>
<li><strong>Invoicing & cash collection</strong><br>
Monitor accounts receivable, WIP, and aged debt.<br>
Follow up on overdue invoices and escalate payment issues as required.<br>
Liaise with Finance and vendors on payment status and queries.
</li>
<li><strong>Project closure</strong><br>
Support final financial reconciliation, accruals, and reporting.<br>
Close project IDs upon completion and approval.<br>
Meet the project team across the region and ensure financial reports are updated.<br>
Based on the requirements of the business, additional responsibilities as assigned.
</li>
</ul>
<h4>What you’ll bring</h4>
<p><strong>Years of experience:</strong> 1-2 years experience in related role</p>
<p><strong>Education:</strong> Bachelors or Masters in Management. Finance specialization preferred</p>
<h4>Designations & certifications</h4>
<p><strong>Technical skills:</strong></p>
<ul>
<li>Project financial management, including revenue forecasting, cost tracking, WIP and margin monitoring.</li>
<li>Proficiency in MS Excel (trackers, reconciliations, phasing) and MS PowerPoint for reporting support.</li>
<li>Experience with project setup, project IDs, billing milestones, and invoicing processes.</li>
<li>Understanding of accounts receivable, aged debt, accruals, and basic financial controls.</li>
<li>Familiarity with ERP/finance systems and client invoicing portals (e.g. SAP, Oracle or similar).</li>
<li>Strong documentation and record-keeping skills aligned with audit and compliance requirements.</li>
</ul>
<p><strong>Soft skills:</strong></p>
<ul>
<li>Strong attention to detail with the ability to manage multiple tasks and deadlines accurately.</li>
<li>Effective communication skills to coordinate with project teams, Finance, vendors, and stakeholders.</li>
<li>Organised, proactive, and able to work independently while supporting regional teams.</li>
<li>Problem-solving mindset with the ability to flag risks, discrepancies, and follow through on resolutions.</li>
<li>Adaptability and willingness to take on additional responsibilities in a fast-paced environment.</li>
<li>Collaborative team player with a professional and service-oriented approach.</li>
</ul>
<p><strong>Language skills:</strong> Fluent in Arabic and English</p>
<p><strong>Travel requirements:</strong> No travel required</p>
<h4>How you’ll make a difference</h4>
<p>At PwC Middle East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.</p>
<h4>Why you’ll love working at PwC</h4>
<p>At PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here.</p></p><p></p>
<p><h4>Established in the region for 40 years</h4>
<p>PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p>
<h4>About us</h4>
<p>With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through assurance, tax and advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.</p>
<h4>Line of service overview</h4>
<p>At PwC Consulting, we lead with insight and deliver with purpose. You’ll work alongside experts across industries to design and deliver forward-looking solutions in areas such as strategy and enterprise transformation, operational excellence, digital innovation, cyber resilience, and risk management. Our reimagined operating model brings together sector-aligned, solution-led teams empowered to move fast, think boldly, and create real impact. Whether transforming finance, enabling digital change, or shaping national visions, you’ll be part of a collaborative, forward-thinking community—built to grow with you and the world around us.</p>
<h4>Business unit overview</h4>
<p>As part of the Management Consulting team, you’ll shape how organizations operate, perform, and grow. We deliver end-to-end consulting solutions across finance transformation, accounting transformation, workforce transformation, supply chain & efficiency transformation, enterprise solutions and capability building through PwC Academy. It’s where business performance meets human potential, backed by technology, powered by purpose.</p>
<h4>Solution unit overview</h4>
<p>PwC Academy is the talent and skills development business of PwC Middle East. We build capabilities at scale so governments and organizations can accelerate the region’s transformation agenda through a future-fit workforce. We are a tech-forward, people-powered community of educators, bringing together the strength of the global PwC network, our deep-rooted regional insights, and our expert L&D resources and strategic alliances, to deliver upskilling solutions that create sustained impact. At PwC Academy, we shape the future of learning – driving transformation through talent.</p>
<h4>How you’ll contribute (roles & responsibilities)</h4>
<p>As an L&D Project Management – Project Admin Support Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:</p>
<ul>
<li><strong>Project setup & planning</strong><br>
Create and maintain project IDs and profitability trackers following internal approvals.<br>
Support revenue and cost phasing in collaboration with Project Managers.<br>
Maintain revenue forecasts and client invoicing plans.
</li>
<li><strong>Financial monitoring & control</strong><br>
Track project costs, vendor invoices, and expense recharges.<br>
Update project financials, including revenue, cost, and margin.<br>
Upload approved invoices to client portals and coordinate billing milestones.
</li>
<li><strong>Invoicing & cash collection</strong><br>
Monitor accounts receivable, WIP, and aged debt.<br>
Follow up on overdue invoices and escalate payment issues as required.<br>
Liaise with Finance and vendors on payment status and queries.
</li>
<li><strong>Project closure</strong><br>
Support final financial reconciliation, accruals, and reporting.<br>
Close project IDs upon completion and approval.<br>
Meet the project team across the region and ensure financial reports are updated.<br>
Based on the requirements of the business, additional responsibilities as assigned.
</li>
</ul>
<h4>What you’ll bring</h4>
<p><strong>Years of experience:</strong> 1-2 years experience in related role</p>
<p><strong>Education:</strong> Bachelors or Masters in Management. Finance specialization preferred</p>
<h4>Designations & certifications</h4>
<p><strong>Technical skills:</strong></p>
<ul>
<li>Project financial management, including revenue forecasting, cost tracking, WIP and margin monitoring.</li>
<li>Proficiency in MS Excel (trackers, reconciliations, phasing) and MS PowerPoint for reporting support.</li>
<li>Experience with project setup, project IDs, billing milestones, and invoicing processes.</li>
<li>Understanding of accounts receivable, aged debt, accruals, and basic financial controls.</li>
<li>Familiarity with ERP/finance systems and client invoicing portals (e.g. SAP, Oracle or similar).</li>
<li>Strong documentation and record-keeping skills aligned with audit and compliance requirements.</li>
</ul>
<p><strong>Soft skills:</strong></p>
<ul>
<li>Strong attention to detail with the ability to manage multiple tasks and deadlines accurately.</li>
<li>Effective communication skills to coordinate with project teams, Finance, vendors, and stakeholders.</li>
<li>Organised, proactive, and able to work independently while supporting regional teams.</li>
<li>Problem-solving mindset with the ability to flag risks, discrepancies, and follow through on resolutions.</li>
<li>Adaptability and willingness to take on additional responsibilities in a fast-paced environment.</li>
<li>Collaborative team player with a professional and service-oriented approach.</li>
</ul>
<p><strong>Language skills:</strong> Fluent in Arabic and English</p>
<p><strong>Travel requirements:</strong> No travel required</p>
<h4>How you’ll make a difference</h4>
<p>At PwC Middle East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.</p>
<h4>Why you’ll love working at PwC</h4>
<p>At PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here.</p></p><p></p>
<p><h4>Role overview</h4>
<p>We are seeking a customer-facing infrastructure professional to provide end-to-end operational support, technical guidance, and service coordination. The ideal candidate will combine strong hands-on technical expertise with excellent stakeholder management to ensure high availability, proactive risk mitigation, and exceptional customer service.</p>
<h4>Key responsibilities</h4>
<li>Act as the primary technical contact for customer operational issues, escalations, and service reviews.</li>
<li>Manage and support infrastructure including storage, compute, SAN, and backup platforms.</li>
<li>Monitor infrastructure health, performance, capacity, and lifecycle, providing proactive recommendations and risk mitigation.</li>
<li>Plan and coordinate hardware/software upgrades and change activities.</li>
<li>Coordinate field services, work orders, engineer dispatch, spare parts, and partner activities.</li>
<li>Deliver regular reports on asset health, incidents, capacity, and service improvements.</li>
<li>Build strong customer relationships while ensuring SLA compliance and continuous service optimization.</li>
<h4>Requirements</h4>
<li>5+ years of experience in infrastructure support, storage engineering, or technical account management.</li>
<li>Strong hands-on experience with Dell technologies: <br>
<strong>Storage:</strong> PowerStore, PowerMax, Unity, PowerScale, ECS, Data Domain<br>
<strong>Compute:</strong> Dell PowerEdge Servers, MX Platform<br>
<strong>SAN:</strong> Connectrix, Brocade</li>
<li>Good understanding of SAN/NAS/Object Storage, VMware, networking fundamentals, performance monitoring, capacity planning, and infrastructure troubleshooting.</li>
<li>Knowledge of ITIL processes (Incident, Problem, and Change Management).</li>
<li>Excellent communication, stakeholder management, and customer-facing skills.</li>
<li>Dell certifications are a plus.</li></p><p></p>
<p>All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships. </p>
<p>The Humanitarian Partnership Hub (HPH) is an NRC initiative launched in January 2023 as an innovative platform that aims to address the protection and assistance needs of people on the move in the context of North Africa. HPH’s approach relies on the collaboration and partnership with local organisations, host communities, and people on the move themselves. By co-designing and co-implementing with people on the move and local partners, the HPH aims to provide a tailored, localised, and multi-disciplinary response focussed on legal, education and emergency response programming.</p>
<p><strong>1.Role and responsibilities</strong></p>
<p>The ICLA Technical Coordinator supports legal aid partners throughout the project cycle by providing technical oversight, strengthening programme quality and compliance, and supporting partner capacity. The role contributes to legal research and analysis, monitoring, evaluation and learning, donor reporting, risk management, and coordination with internal teams and external stakeholders to ensure effective and high-quality legal aid programming.</p>
<p>The purpose of the ICLA Technical Coordinator position is to provide support on specific technical competences related to programme development. The position has no line management responsibility.</p>
<p> </p>
<p>The following is a brief description of the role.</p>
<p><u>Generic responsibilities</u></p>
<ol>
<li>Adherence to NRC policies, guidance and procedures</li>
<li>Ensure that projects target beneficiaries most in need of protection, explore and asses new and better ways to assist</li>
<li>Promote the rights of IDPs/returnees in line with the advocacy strategy</li>
<li>Contribute with ICLA specific technical competence to the development of ICLA strategy, Micro LogFrame, and Plan of Action</li>
<li>Conduct ICLA specific technical research and document findings and recommendations</li>
<li>Provide ICLA specific technical input to coordination mechanism (e.g. cluster coordination) and working groups</li>
<li>Develop ICLA specific technical indicators and mechanism for M&E</li>
<li>Develop ICLA specific technical guidance, tools and mechanism</li>
<li>Contribute to organisational learning through the provision specific technical analysis, lessons learned and reports</li>
<li>Develop training modules and provide specific technical learning or/and training for partners. </li>
</ol>
<p><u>Specific responsibilities</u></p>
<ol>
<li><strong>Partners PCM:</strong> Lead and coordinate technical support to partners across all PCM phases, including proposal development, implementation, monitoring, and reporting, in alignment with HPH strategy and grant management workflows - in close coordination with grants, partnerships and finance focal points. </li>
<li><strong>Partner technical support: </strong>Provide timely and relevant legal and technical support to partners on issues related to civil documentation, legal status, and housing rights affecting refugees and host communities. </li>
</ol>
<ol>
<li value="3"><strong>Partner technical quality assurance: </strong>Support the development and implementation of technical quality standards, guidance, SOPs and tools for legal aid partners; conduct regular technical reviews of partner case management systems, legal aid methodologies and service delivery approaches, and support partners to address identified quality gaps and development areas. </li>
</ol>
<ol>
<li value="4"><strong>Legal research and analysis: </strong>assist in conducting legal research and producing analysis of laws, regulations and policies, in coordination with the Head of Legal Unit and partners. </li>
</ol>
<ol>
<li value="5"><strong>Partner organisational development: </strong>Contribute to the identification of partner technical capacity needs and support the design, delivery and follow-up of partner capacity sharing plans in coordination with the Head of Legal Unit. </li>
</ol>
<ol>
<li value="6"><strong>Technical reporting and donor compliance:</strong> Review partner narrative reports, case studies, assessments and technical deliverables to feed into donor reporting and ensure quality, consistency and alignment with donor commitments and programme objectives - in close coordination with grants team. </li>
</ol>
<ol>
<li value="7"><strong>Learning and evidence generation: </strong>Support the documentation of promising practices, lessons learned, legal trends and partner innovations, and contribute to regional learning products, guidance notes and external representation opportunities, in coordination with the Head of Legal Unit and MEL team. </li>
</ol>
<ol>
<li value="8"><strong>Monitoring, Evaluation and Learning:</strong> Work closely with the MEL team and partners to ensure legal aid indicators, methodologies and data collection tools are technically sound; support interpretation of legal aid outcomes and contribute to programme learning and adaptive management. </li>
</ol>
<ol>
<li value="9"><strong>Risk management:</strong> Support partners in identifying and mitigating legal aid, protection, confidentiality and data protection risks related to programme implementation and case management, in coordination with the Head of Legal Unit and Risk and Compliance Coordinator. </li>
</ol>
<ol>
<li value="10"><strong>Representation and coordination:</strong> Represent the HPH in relevant legal aid, protection and displacement coordination forums, networks and technical working groups, as delegated by the Head of Legal Aid Unit. </li>
</ol>
<p><u>Critical interfaces</u></p>
<p>By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:</p>
<ul>
<li>Legal aid partners </li>
<li>Head of Legal Aid Unit </li>
<li>HoPSU </li>
<li>Country Manager </li>
<li>Grants Manager </li>
<li>Partnerships Coordinator </li>
<li>MEL Manager and Coordinator </li>
</ul>
<ul>
<li>Finance Manager </li>
</ul>
<ul>
<li>Digital Coordinator </li>
</ul>
<ul>
<li>Legal Coordinator </li>
</ul>
<ul>
<li>Risk and Compliance Coordinator </li>
</ul>
<ul>
<li>ICLA teams in countries of origin. </li>
</ul>
<p>The Legal Coordinator will have no direct line management responsibilities.</p>
<p><strong>2.Competencies</strong></p>
<p> <u>1. Professional competencies </u></p>
<p>These are skills, knowledge and experience that are important for effective performance.</p>
<p><strong>Generic professional competencies for this position</strong>:</p>
<ul>
<li>Bachelor’s degree in law</li>
<li>Minimum 3 years of relevant experience within the legal aid field of expertise</li>
<li>Legal aid technical specific knowledge from the humanitarian sector</li>
<li>Previous experience from working in complex and volatile contexts</li>
<li>Documented technical competences related to the position’s responsibilities</li>
<li>Documented results related to the position’s responsibilities</li>
<li>Fluency in Arabic and English, both written and verbal</li>
</ul>
<p><strong>Context related skills, knowledge and experience</strong>:</p>
<ul>
<li>Familiar with the North Africa context. </li>
<li>Experience working with local civil society. </li>
<li>Experience working in managing PCM. </li>
<li>Experience providing technical accompaniment, mentoring or capacity sharing support to local civil society organisations. </li>
</ul>
<p><u>2. Behavioural competencies</u></p>
<p>These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are <strong>essential</strong> for this position:</p>
<ul>
<li>Strategic thinking</li>
<li>Planning and delivering results</li>
<li>Working with people</li>
<li>Communicating with impact and respect</li>
<li>Analysing</li>
<li>Handling insecure environments</li>
</ul>
<p><strong>3. Performance Management</strong></p>
<p>The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:</p>
<ul>
<li>The Job Description</li>
<li>The individual Work- and Professional Development Plan</li>
<li>The Competency Framework</li>
</ul>
<p ><strong>What we offer:</strong></p>
<ul>
<li>Duty station: Amman, Jordan.</li>
<li>Contract: Fixed-term contract, 12 months, with possibility of renewal based on performance and funding. </li>
<li>Travel: 40%</li>
<li>Salary/benefits: Grade 7 According to NRC’s Jordan salary scale and terms and conditions.</li>
<li>Please refer to the <a href="https://norwegianrefugeecouncil-my.sharepoint.com/:b:/g/personal/diana_haddad_nrc_no/IQC46lwFatIrQrA9wErLDqKKASBmCVkPSDBAKQewMpD5Xgg?e=20PobM">Job Description </a>for additional details.</li>
<li>NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.</li>
<li>We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.</li>
</ul>
<p ><strong>Important information about the application process</strong></p>
<ul>
<li>Internal candidates: To apply as an internal candidate, log in with your official email or click on Opportunity Marketplace. Use your official email address when applying.</li>
<li>Submit your application and CV in English, taking care to attach your latest CV.</li>
<li>We receive many applications for each vacant position and so only shortlisted candidates will be contacted. </li>
<li>Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered. </li>
<li>If you have any questions about this role, please email <a href="mailto:mero.recruitment@nrc.no">mero.recruitment@nrc.no</a> with the job title as the subject line.</li>
</ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>About REACH and IMPACT </p><p>REACH was created in 2010 as a joint initiative of two International NGOs (IMPACT Initiatives and ACTED) and the United Nations Operational Satellite Applications Programme (UNOSAT). REACH’s purpose is to facilitate the development of information products that enhance the humanitarian community’s decision-making and planning capacity for emergency, recovery, and development contexts. REACH supports information management for aid actors through three complementary services: (a) needs and situation assessments by REACH teams; (b) situation analysis using satellite imagery; (c) provision of database and (web)-mapping facilities and expertise.</p><p>IMPACT Initiatives is a humanitarian NGO, based in Geneva, Switzerland. The organisation manages several initiatives, including the REACH Initiative. IMPACT was launched at the initiative of ACTED, an international NGO whose headquarter is based in Paris and is present in thirty countries. The two organizations have a strong complementarity formalized in a global partnership, enabling IMPACT to benefit from ACTED’s operational support on its fields of intervention.</p><p><b>Greening strategy:</b></p><p>ACTED’s greening strategy aims to tackle environmental degradation and climate change while meeting the needs of the most vulnerable who are often those most affected by the deepening environmental crisis. Each ACTED employee will adhere to these principles through key green programming responsibilities:</p><ul><li>Contribute towards the adherence and development of the greening strategy plan.</li><li>Explore innovative green programming opportunities and/or solutions within your realm of responsibilities and roles</li><li>Encouraging and promoting environmental safeguarding processes and environmental programming standards in accordance with SOPs and technical guideline notes</li></ul><p><b>ACTED PSEAH Policy:</b></p><p>The Research Officer has the responsibility to adhere to the PSEAH Policy (Protection against Sexual Exploitation, Abuse and Harassment). The research officer has the obligation to complete all mandatory trainings related to the Code of Conduct and the PSEA policy and report any safeguarding concern such as breaches of organisational policies or codes of conduct according to ACTED’s procedures. The research officer carries out work duties in a way that does not harm children, vulnerable adults or other staff or volunteers.</p><p><b><u>Job Purpose</u></b></p><p><b>JOB PURPOSE</b></p><p>REACH is currently seeking qualified applicants with experience in research, assessments, and/or data to serve as a Assessment Officer. Depending on organizational needs and the successful candidate's profile, the position may be based within either the <b>Public Health and Prioritisation</b>, <b>Shelter and Site Management, or Cash, Markets & Livelihoods Units</b> supporting REACH's humanitarian research portfolio in the Occupied Palestinian Territory (oPt).</p><p>The REACH Assessment Officer (SAO) will lead and support the design, implementation, and analysis of humanitarian assessments and research across one or more thematic sectors. This includes leading the development of assessment methodologies and tools, overseeing data collection and quality assurance processes, conducting quantitative and qualitative analysis, and producing high-quality analytical outputs to inform humanitarian response planning, coordination, advocacy, and decision-making.</p><p>Previous experience conducting humanitarian assessments, research, or data analysis is required, along with experience managing and processing large datasets (including in Microsoft Excel). Excellent written and spoken English is essential. Experience with Kobo Toolbox and capacity building is preferred. Familiarity with statistical software (e.g. R, SPSS, or Stata) and/or data visualisation tools (e.g. Power BI or Tableau) is an asset but not required. The ideal candidate has strong analytical, communication, and organisational skills, demonstrates initiative and attention to detail, and is able to manage multiple priorities in a fast-paced humanitarian environment.</p><p> Objectives</p><p><br></p><p><b><u>Objective 1: Research Design, Implementation, and Coordination</u></b></p><p>Under the supervision of the Research Manager, the Assessment Officer (SAO) will contribute to the design and refinement of research methodologies and data collection tools. The SAO will lead the planning, coordination, implementation, and follow-up of research activities in line with project objectives, methodological standards, and deadlines.</p><p>This will include designing quantitative and qualitative data collection tools (e.g. household surveys, key informant interviews, focus group discussions, and other research instruments); developing research protocols and supporting documentation; training and supervising field staff on research tools and methodologies; and overseeing data collection, quality assurance, and data cleaning processes. The SAO will ensure regular reporting on research progress, coordinate closely with internal and external stakeholders as required, and actively participate in internal planning and coordination meetings.</p><p><br></p><p><b><u>Objective 2: Analysis and Information Product Creation</u></b></p><p>With the support of the Data Officer, the SAO will contribute to the analysis of key research findings and incorporate them into information products such as factsheets, briefings, reports, dashboards, etc. The SAO will work to ensure the quality and accuracy of information products and to ensure that products are delivered to key stakeholders in a timely and professional manner. </p><p><br></p><p><b><u>Objective 3: External Engagement</u></b></p><p>The SAO will contribute to the engagement with the relevant response stakeholder to identify research priorities and facilitate the use of key findings in planning and programming. The SAO may also be requested to represent REACH in coordination meetings, donor presentations, or meetings with partner organisations as relevant.</p><p><br></p><p><b>Duties and Responsibilities</b></p><p><br></p><p><b><u>Key Research Activities</u></b></p><p><b>a. Research design and tool development</b></p><p>- Definition of research objectives and questions to address key information gaps;</p><p>- Identification of appropriate research methodologies;</p><p>- Development of data collection tools and questionnaires including the drafting, translating, and reviewing of assessment indicators in coordination with clusters and working groups (household, key informant, FGD).</p><p><b>b. Monitor data collection and cleaning</b></p><p>- Support the training of field data collection staff on research aims and tools;</p><p>- Monitor field data collection in collaboration with REACH Field Managers and Senior Assessment Officers </p><p>- Monitor the quality of data collected, undertake appropriate checks on data collected in the field and resolve discrepancies and quality issues. </p><p><b>c. Preparation and production of information products</b></p><p>- Carry out data analysis in line with research questions and objectives, with the support of REACH data teams where needed;</p><p>- Contribute to factsheet production and reports using InDesign and work closely with REACH GIS Officers to produce mapping outputs. </p><p><b>d. Dissemination of findings and external engagement</b></p><ul><li>Present key findings to relevant response actors and facilitate use of data for evidence-based planning and advocacy;</li><li>Coordinate with relevant actors and partner organisations to ensure research is aligned with priority information needs.</li></ul><p><b><u>Internal Communication Processes</u></b></p><p>The SAO will work directly with other Assessment focal points, Data Officer, GIS officer, and Research Manager in country and liaise with IMPACT HQ in Geneva to ensure the quality and effectiveness of products developed. She/he will ensure effective internal communication with mission and IMPACT HQ colleagues.</p><p><b><u>Confidentiality and Data Protection</u></b></p><p>The REACH SAO will maintain the strictest confidentiality of data and processes. She/he will actively take measures to prevent the unauthorised sharing of information and data.</p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>QUALIFICATIONS</p><p><b><u>Requirements</u></b></p><ul><li>University undergraduate degree or 2+ years relevant experience;</li><li>Experience conducting research/assessments or working with data (academic research experience included);</li><li>Fluency in English, excellent communication and writing skills;</li></ul><p><b><u>Desired</u></b></p><ul><li>Technical skills in any of the following:</li><li>Strong Excel skills;</li><li>Previous experience with mobile data collection (ODK, ONA, KoBo);</li><li>Good understanding of research methods (including sampling frameworks);</li><li>Experience with cleaning and analysing datasets required;</li><li>Knowledge of the Adobe Suite, particularly InDesign an asset</li><li>Good understanding of research methods (including sampling frameworks);</li><li>Experience on dashboards (Power BI, Shiny) an asset;</li><li>Experience working in/on humanitarian or development contexts;</li><li>Experience with external engagement and/or partner coordination;</li><li>Strong analytical skills, including ability to identify and key trends and situate findings in wider context;</li><li>Ability to operate independently in a cross-cultural environment requiring flexibility.</li></ul><p><br></p><p><b>Early applications are strongly encouraged, as applications will be reviewed on a rolling basis</b></p></div>
<p><h4>Description</h4>
<p>The product and design vice president will be responsible for defining the overall product strategy and leading the development of innovative financial technology solutions that deliver value to customers and drive business growth. The role involves translating market insights, customer needs, and business objectives into clear product direction, leading cross-functional teams, and ensuring the successful delivery and scaling of impactful digital products.</p>
<h4>Responsibilities</h4>
<li>Define and drive the overall product vision, strategy, and roadmap aligned with the company’s business objectives and market opportunities.</li>
<li>Translate customer needs, market trends, and regulatory considerations into clear product initiatives and strategic priorities.</li>
<li>Simplify complex financial and regulatory requirements into seamless and user-friendly product experiences.</li>
<li>Lead and develop a high-performing product management team, fostering a culture of ownership, innovation, and accountability.</li>
<li>Collaborate closely with engineering, design, compliance, growth, and executive leadership to ensure alignment and effective product delivery.</li>
<li>Drive product development from ideation through launch and continuous improvement using agile and data-driven methodologies.</li>
<li>Ensure timely execution of product initiatives while maintaining the highest standards of reliability, compliance, and user trust.</li>
<li>Use product metrics and analytics to evaluate performance, identify opportunities, and guide product decisions.</li>
<li>Prioritize initiatives based on customer impact, strategic value, and business growth potential.</li>
<li>Encourage rapid experimentation, learning, and iteration to continuously improve products and customer experiences.</li>
<li>Balance speed of execution with product quality, security, and regulatory compliance.</li>
<li>Ensure the product roadmap remains focused, strategic, and aligned with company priorities.</li>
<li>Promote cross-functional collaboration and eliminate organizational silos to improve efficiency and delivery.</li>
<li>Support the organization in scaling digital financial products while maintaining a strong focus on customer trust and satisfaction.</li>
<h4>Requirements</h4>
<li>Bachelor’s degree in business, computer science, engineering, or any related field. A master’s degree is considered an advantage.</li>
<li>Minimum of 10 years of experience in product management, with several years leading product teams.</li>
<li>Proven experience working in fintech, financial services, or regulated technology environments.</li>
<li>Demonstrated ability to build products from concept to launch and scale them successfully.</li>
<li>Strong leadership skills with the ability to mentor, develop, and inspire high-performing teams.</li>
<li>Ability to translate complex technical or regulatory requirements into clear and actionable product strategies.</li>
<li>Strong communication and stakeholder management skills, with the ability to work effectively with executive leadership.</li>
<li>Familiarity with financial technologies, digital payments, and regulatory compliance is highly desirable.</li>
<h4>Preferred Skills</h4>
<li>Strong communication and stakeholder management skills, with the ability to work effectively with executive leadership.</li>
<li>Strategic thinking and strong business acumen.</li>
<li>Data-driven decision-making and analytical capabilities.</li>
<li>Excellent leadership and team management skills.</li>
<li>Strong problem-solving abilities and adaptability in fast-paced environments.</li>
<li>Deep understanding of product lifecycle management and agile methodologies.</li>
<li>Ability to balance innovation with operational and regulatory requirements.</li>
<li>Experience in payments, digital banking, lending, or financial platforms is considered a strong advantage.</li></p><p></p>
<p><h4>Description</h4>
<p>The product and design vice president will be responsible for defining the overall product strategy and leading the development of innovative financial technology solutions that deliver value to customers and drive business growth. The role involves translating market insights, customer needs, and business objectives into clear product direction, leading cross-functional teams, and ensuring the successful delivery and scaling of impactful digital products.</p>
<h4>Responsibilities</h4>
<li>Define and drive the overall product vision, strategy, and roadmap aligned with the company’s business objectives and market opportunities.</li>
<li>Translate customer needs, market trends, and regulatory considerations into clear product initiatives and strategic priorities.</li>
<li>Simplify complex financial and regulatory requirements into seamless and user-friendly product experiences.</li>
<li>Lead and develop a high-performing product management team, fostering a culture of ownership, innovation, and accountability.</li>
<li>Collaborate closely with engineering, design, compliance, growth, and executive leadership to ensure alignment and effective product delivery.</li>
<li>Drive product development from ideation through launch and continuous improvement using agile and data-driven methodologies.</li>
<li>Ensure timely execution of product initiatives while maintaining the highest standards of reliability, compliance, and user trust.</li>
<li>Use product metrics and analytics to evaluate performance, identify opportunities, and guide product decisions.</li>
<li>Prioritize initiatives based on customer impact, strategic value, and business growth potential.</li>
<li>Encourage rapid experimentation, learning, and iteration to continuously improve products and customer experiences.</li>
<li>Balance speed of execution with product quality, security, and regulatory compliance.</li>
<li>Ensure the product roadmap remains focused, strategic, and aligned with company priorities.</li>
<li>Promote cross-functional collaboration and eliminate organizational silos to improve efficiency and delivery.</li>
<li>Support the organization in scaling digital financial products while maintaining a strong focus on customer trust and satisfaction.</li>
<h4>Requirements</h4>
<li>Bachelor’s degree in business, computer science, engineering, or any related field. A master’s degree is considered an advantage.</li>
<li>Minimum of 10 years of experience in product management, with several years leading product teams.</li>
<li>Proven experience working in fintech, financial services, or regulated technology environments.</li>
<li>Demonstrated ability to build products from concept to launch and scale them successfully.</li>
<li>Strong leadership skills with the ability to mentor, develop, and inspire high-performing teams.</li>
<li>Ability to translate complex technical or regulatory requirements into clear and actionable product strategies.</li>
<li>Strong communication and stakeholder management skills, with the ability to work effectively with executive leadership.</li>
<li>Familiarity with financial technologies, digital payments, and regulatory compliance is highly desirable.</li>
<h4>Preferred Skills</h4>
<li>Strong communication and stakeholder management skills, with the ability to work effectively with executive leadership.</li>
<li>Strategic thinking and strong business acumen.</li>
<li>Data-driven decision-making and analytical capabilities.</li>
<li>Excellent leadership and team management skills.</li>
<li>Strong problem-solving abilities and adaptability in fast-paced environments.</li>
<li>Deep understanding of product lifecycle management and agile methodologies.</li>
<li>Ability to balance innovation with operational and regulatory requirements.</li>
<li>Experience in payments, digital banking, lending, or financial platforms is considered a strong advantage.</li></p><p></p>
<p><h4>Role overview</h4>
<p>We are seeking a customer-facing infrastructure professional to provide end-to-end operational support, technical guidance, and service coordination. The ideal candidate will combine strong hands-on technical expertise with excellent stakeholder management to ensure high availability, proactive risk mitigation, and exceptional customer service.</p>
<h4>Key responsibilities</h4>
<li>Act as the primary technical contact for customer operational issues, escalations, and service reviews.</li>
<li>Manage and support infrastructure including storage, compute, SAN, and backup platforms.</li>
<li>Monitor infrastructure health, performance, capacity, and lifecycle, providing proactive recommendations and risk mitigation.</li>
<li>Plan and coordinate hardware/software upgrades and change activities.</li>
<li>Coordinate field services, work orders, engineer dispatch, spare parts, and partner activities.</li>
<li>Deliver regular reports on asset health, incidents, capacity, and service improvements.</li>
<li>Build strong customer relationships while ensuring SLA compliance and continuous service optimization.</li>
<h4>Requirements</h4>
<li>5+ years of experience in infrastructure support, storage engineering, or technical account management.</li>
<li>Strong hands-on experience with Dell technologies: <br>
<strong>Storage:</strong> PowerStore, PowerMax, Unity, PowerScale, ECS, Data Domain<br>
<strong>Compute:</strong> Dell PowerEdge Servers, MX Platform<br>
<strong>SAN:</strong> Connectrix, Brocade</li>
<li>Good understanding of SAN/NAS/Object Storage, VMware, networking fundamentals, performance monitoring, capacity planning, and infrastructure troubleshooting.</li>
<li>Knowledge of ITIL processes (Incident, Problem, and Change Management).</li>
<li>Excellent communication, stakeholder management, and customer-facing skills.</li>
<li>Dell certifications are a plus.</li></p><p></p>
<p>WHAT YOU LL DO Incident Management Lead and govern the end-to-end Incident Management process, ensuring the rapid restoration of critical services while minimizing business and customer impact. Act as the senior escalation point for high-severity incidents, coordinating technical, operational, and business teams to drive timely resolution. Lead crisis management activities during service disruptions, providing clear communication and regular updates to executives, customers, and key stakeholders. Drive incident response governance, ensuring adherence to ITIL best practices, escalation procedures, and operational controls. Monitor and improve incident management KPIs, including service availability, resolution times, service restoration metrics, and customer impact. Lead post-incident reviews and root cause analysis to identify corrective actions and prevent recurrence. Collaborate with Network, Infrastructure, Data Center, Application Support, and Service Operations teams to strengthen service resilience and operational stability. Provide leadership during executive-level escalations, effectively managing communications with senior management and strategic customers. Drive continuous improvement initiatives to enhance incident response effectiveness, operational performance, and customer experience. Change Management: Lead and govern the end-to-end Change Management process, ensuring all infrastructure, network, application, and service changes are implemented in a controlled and risk-managed manner. Establish and maintain Change Management policies, standards, and governance frameworks in alignment with ITIL best practices. Chair Change Advisory Board (CAB) meetings, evaluating change risks, business impacts, dependencies, and implementation readiness. Ensure changes are assessed, approved, tested, and deployed with minimal disruption to business operations and customer services. Monitor change effectiveness through KPIs and reporting, including change success rates, failed changes, emergency changes, and change-related incidents. Partner with operational, engineering, and business teams to balance service stability, operational resilience, and business agility. Act as the senior escalation point for high-risk or business-critical changes, providing clear communication and decision-making support to senior stakeholders. Drive continuous improvement initiatives to enhance change governance, reduce operational risk, and improve service reliability across complex enterprise environments. Lead post-implementation reviews and ensure lessons learned are incorporated into future change planning and execution.</p><p><strong>Desired Candidate Profile</strong></p><p>ABOUT YOUR SKILLS Continuous Improvement & Digitalization: Demonstrated ability to use incident, change, SLA and KPI insights to simplify workflows, strengthen controls, automate repeatable activities and improve operational performance. Customer-Centric Thinking: Proven ability to make service decisions based on customer impact, business criticality and transparent communication, while balancing restoration speed, risk and long-term service quality. Self & Business Leadership: Strong executive presence, judgement and accountability, with the ability to remain composed during crises, set direction, influence decisions and lead teams through ambiguity and operational pressure. Advanced hands-on expertise in ITIL Service Management, with deep experience across Incident Management, Change Management, Problem Management, and Service Operations governance. Extensive experience leading large-scale operational environments, ensuring service stability, resilience, and continuous operational excellence. Strong leadership, influencing, and stakeholder management skills, with the ability to drive alignment and decision-making across cross-functional and geographically dispersed teams. Proven capability in Major Incident and Crisis Management, including leading the response to critical service disruptions and coordinating recovery efforts within complex enterprise environments. Demonstrated experience defining, monitoring, and improving Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to drive operational performance and customer satisfaction. Broad technical understanding of enterprise IT environments, including Network Operations, Infrastructure Services, Data Center Operations, and Application Support, enabling effective decision-making during service-impacting events. Experience acting as the senior escalation point for high-priority service issues, effectively managing communications and resolutions involving executive leadership, strategic customers, and business stakeholders. Strong analytical and problem-solving capabilities, with the ability to assess operational risks, identify improvement opportunities, and drive sustainable service enhancements. Proven track record of leading service management teams and fostering a culture of accountability, operational excellence, and continuous improvement. Experience managing major incidents and enterprise change across large customer accounts, third-party suppliers and geographically distributed operations. This role requires approximately 20% travel to support regional operations, strategic customers, and key service-management activities. At least 10 years of experience in incident management, change management experience, escalation manager and crisis management, or a related discipline. Bachelor's degree in, IT, Engineering or a related field, or equivalent relevant professional experience.</p>
<p>Consistently offer professional, friendly and engaging service Lead and supervise Room Attendants to ensure service standards are followed and overall cleanliness Handle Guest concerns and react quickly, logging and notifying the proper areas Actively participate in daily briefing, daily warm up and department meetings as required Ensure Room Attendants are informed daily about priorities in their section Ongoing training, coaching and development of Colleagues to impact overall departmental morale Build strong relationship with other departments (ie. Engineering, Front Office, Food & Beverage) Follow departmental policies and procedures Report necessary maintenance items Follow all safety and sanitation policies Other duties as assigned</p><p><strong>Desired Candidate Profile</strong></p><p>Proficient in English (verbal & written) essential High school diploma or equivalent/Post Secondary Education in hospitality or related field preferred Minimum 2 year experience in a supervisory capacity in a hotel Housekeeping environment Proven training skills Experience with Hotel Property Management System, Micros-Fidelio desirable and proven computer skills required Proactive with a meticulous eye for detail Strong organizational, supervisory and communication skills Able to convey information and ideas clearly Ability to evaluate and select among alternative courses of action quickly and accurately Work well in stressful, high-pressure situations Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision</p>