وظائف اخصائي العمليات في الأردن

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking a talented DevOps Engineer with a focus on CI/CD and Environments to join our dynamic team in Amman, Jordan. This role is designed for individuals who are passionate about streamlining development processes and enhancing operational efficiencies. As a key member of our engineering team, you will play a crucial role in implementing and managing continuous integration and continuous deployment pipelines that will drive our software development lifecycle forward.</p><p>In this position, you will have the opportunity to work alongside a diverse group of professionals who are committed to innovation and excellence. Our company fosters a collaborative culture where team members are encouraged to share ideas, learn from one another, and grow their skill sets. We believe in investing in our employees, providing access to training and development resources that will help you advance your career in DevOps and related fields.</p><p>As you contribute to our projects, you will gain hands-on experience with cutting-edge technologies and tools that are shaping the future of software development. This is not just a job; it’s a chance to build a rewarding career in a fast-paced environment where your contributions will have a significant impact on our success. We are excited to welcome a new member to our team who is eager to learn, grow, and make a difference.</p><p><b>Responsibilities:</b></p><ol><li>Design and implement robust CI/CD pipelines using tools such as Jenkins and GitLab CI to automate the deployment process, ensuring faster and more reliable releases.</li><li>Collaborate with software developers and system operators to ensure seamless integration of development and operations, enhancing overall productivity and efficiency.</li><li>Monitor and maintain cloud infrastructure, using tools like AWS or Azure, to ensure optimal performance and scalability of applications in production environments.</li><li>Develop and maintain scripts for automation using languages like Python or Bash, facilitating routine tasks and reducing manual intervention in deployment processes.</li><li>Conduct performance tuning and troubleshooting of applications, leveraging monitoring tools to identify bottlenecks and propose effective solutions.</li><li>Implement security best practices in the CI/CD pipeline to protect sensitive data and ensure compliance with industry standards.</li><li>Document processes and workflows, ensuring that knowledge is shared across the team and that best practices are followed consistently.</li><li>Participate in code reviews and provide constructive feedback to peers, fostering a culture of continuous improvement and learning.</li><li>Stay updated with the latest industry trends and technologies related to DevOps, contributing innovative ideas that can enhance our processes and tools.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Proficiency in CI/CD tools like Jenkins, GitLab CI, or CircleCI for automating build and deployment processes.</li><li>Strong understanding of cloud platforms such as AWS, Azure, or Google Cloud for managing scalable infrastructure.</li><li>Experience with containerization technologies like Docker and orchestration tools like Kubernetes for application deployment.</li><li>Solid scripting skills in languages such as Bash, Python, or Ruby to automate routine tasks.</li><li>Familiarity with configuration management tools like Ansible or Terraform for automating infrastructure provisioning.</li><li>Knowledge of monitoring and logging tools such as Prometheus, Grafana, or ELK Stack to ensure system reliability.</li><li>Ability to work collaboratively in a team-oriented environment, demonstrating excellent communication skills.</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At the lowest point on earth, overlooking one of the world's most magical seas and one of the most spectacular natural and spiritual landscapes, at the shore of legendary Dead Sea sits the new <strong>Holiday Inn Resort Dead Sea&nbsp;</strong></p><br><p>Here you can relax and rejuvenate with the year-round sunshine, low humidity, ozone rich air and of course the healing mineral loaded waters of the Dead Sea itself.</p><br><p>The hotel is just 70 km from Amman Queen Alia International Airport and 55km from the capital Amman. Guest staying at the <strong>Holiday Inn Resort Dead Sea</strong> will enjoy a fresh new family hotel with spacious rooms complete with a wide variety of leisure activities with free mini bar and free internet access.</p><br><p><span><strong>Carpenter</strong></span></p><br><p><strong>About the Role:</strong></p><br><p>In this hands-on role, you will help keep our resort looking its best by maintaining and repairing furniture, fixtures, and wooden structures throughout the property. Your responsibilities will include:</p><br><ul><li>Repairing and maintaining doors, frames, cabinets, furniture, and other wooden fittings.</li><li>Carrying out carpentry installations and adjustments according to approved specifications.</li><li>Inspecting wooden fixtures and identifying maintenance needs.</li><li>Responding promptly to maintenance requests in guest rooms and public and colleague areas.</li><li>Using tools, equipment, and materials safely and efficiently.</li><li>Coordinating with the Engineering team to complete preventive maintenance and assigned projects.</li><li>Keeping work areas clean and minimizing disruption to guests and hotel operations.</li></ul><p><strong>About You:</strong></p><br><ul><li>Minimum 1–2 years of practical carpentry experience, preferably in a hotel or similar environment.</li><li>A vocational qualification or trade training in carpentry is preferred.</li><li>Good knowledge of woodworking techniques, materials, fittings, and repair methods.</li><li>Ability to take accurate measurements and follow drawings and instructions.</li><li>Confidence in using hand and power tools safely.</li><li>Attention to detail and a commitment to quality workmanship.</li><li>Basic English communication skills and the ability to work effectively with the team.</li><li>Flexibility to work shifts and respond to operational maintenance needs.</li></ul><p><strong>What you can expect from us:</strong></p><br><p>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.&nbsp;</p><br><p>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.&nbsp;</p><br><p>IHG gives every member of the team&nbsp;the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our Wellbeing</p><br><p>Framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. </p><br><p>So, join us and you’ll become part of our ever-growing global family.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p>At JTI we celebrate differences, and everyone truly belongs. <strong>46,000 people from all over the world</strong> are continuously building their unique success story with us.<strong> 83% of employees feel happy </strong> working at JTI.</p><br> <p>To make a difference with us, all you need to do is bring your <strong> human best.</strong></p><br> <p>What will your story be? Apply now! &nbsp;</p><br> <p><strong>Learn more: jti.com</strong></p><br> <p><strong><span>Syria Sales Manager</span></strong></p><br> <p>The Syria Sales Manager is responsible for driving sales performance and market execution across the Syria market to deliver volume, distribution, market share, and commercial objectives. The role translates commercial strategy into disciplined field execution through effective distributor management, cross-functional collaboration, and proactive issue resolution. The position monitors market performance, identifies commercial opportunities and risks, ensures excellence in execution, and provides timely market insights and recommendations to the Sales Director while ensuring compliance with company policies and standards.</p><br> <p><strong>Position:</strong></p><br> <ul> <li>Support Sales Director in engaging with key internal and external stakeholders while leading the execution of the commercial plan across Syria to ensure alignment with business priorities and the achievement of agreed volume, market share, distribution, and revenue targets through effective distributor management and disciplined sales execution</li> <li>Manage and develop the distributor to ensure high execution standards, strong route-to-market performance, optimal stock availability, forecasting accuracy, and achievement of agreed KPIs</li> <li>Ensure excellence in field execution through regular market visits, coaching, performance reviews, and continuous development of the distributor sales force to improve execution quality and commercial effectiveness</li> <li>Monitor sales performance, market dynamics, competitor activities, pricing, stock levels, and distribution gaps. Provide timely analysis, recommendations, and corrective actions to improve business performance</li> <li>Support weekly review meetings with internal marketing teams and distributor counterparts to assess progress, address gaps, and align on upcoming actions. Ensure all marketing initiatives are fully reconciled with the overall operational plan and business strategy</li> <li>Mapping the Syrian customer universe, including wholesalers, retailers, channels, and priority territories</li> <li>Managing the commercial budget and monitoring distributor investment effectiveness(financial planning)</li> </ul> <p><strong>Requirements:</strong></p><br> <ul> <li>University Bachelor Degree (required)</li> <li>5 +years of experience in sales operations, trade marketing and wholesale management</li> <li>Sales Performance Analysis &amp; Reporting</li> <li>Route-to-Market (RTM) Execution &amp; Optimization</li> <li>Distributor Management skills</li> <li>Market Intelligence &amp; Competitive Analysis skills</li> <li>KPI Monitoring &amp; Performance skills</li> <li>Commercial Planning &amp; Forecasting skills</li> <li>Sales Analytics skills</li> <li>Industry, Regulatory &amp; Compliance Knowledge</li> <li>Fluency in Arabic &amp; English</li> <li>Strong knowledge or previous experience of the Syrian market -&nbsp;preferred&nbsp;</li> <li>Willingness to travel extensively across Syria, subject to company security protocols</li> </ul> <p>Are you ready to join us? Build your success story at JTI. Apply now!</p><br> <p>Next Steps:</p><br> <p>After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor &gt; Assessment tests &gt; Interviews &gt; Offer. Each step is eliminatory and may vary by role type.</p><br> <p>At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><u>Job Summary / Main Purpose</u></strong></p><br> <p><span>The Medical Representative is responsible for promoting Julphar’s products and services to healthcare providers, KOLs &amp; other key stakeholders in an assigned territory or market.</span></p><br> <p><span>The Med Rep. is working as a trusted advisor for Julphar’s customers and facilitates their buying decisions by providing therapeutic solutions that meet their needs and expectations.</span></p><br> <p><span>The Medical Rep. is the on-ground Ambassador of the Organization and should always showcase Julphar’s core values and business ethics in every action, while maintaining the company’s image &amp; reputation</span></p><br> <p><span>The position also requires identifying and evaluating the new customer, maintaining the loyal customer and ensuring proper implementation of Julphar CRM strategy.</span></p><br> <p><strong> Key Responsibilities:</strong></p><br> <p><strong><u>&nbsp;Key Result Areas</u></strong></p><br> <ul> <li><span>Meets or exceeds sales targets within agreed budgets and timeline</span></li> <li><span>Develops and manages the assigned sales territory, in terms of customers, retailer and other key stakeholders</span></li> <li><span>Implementation of Company’s sales and marketing plan in the assigned territory.</span></li> <li><span>Implement territory coverage plan (No. of sales call &amp; Visit frequency)</span></li> <li><span>Delivers customer-centric activities in coordination with Line Manager</span></li> <li><span>Maintains records system, daily reports, customer profile &amp; marketing feedback reports.</span></li> <li><span>Plans work schedules and weekly and monthly timetables. </span></li> <li><span>Submits daily &amp; monthly report and CRM reports as per country reporting system.</span></li> <li><span>Participate and contribute in all company meetings &amp; present the Territory snapshot </span></li> <li><span>Drives increased revenue and profit to achieve the Company’s ambitious growth. </span></li> <li><span>Ensure self-learning, knowledge updating, building desired skill &amp; competency, proper interpreting of knowledge and presenting / discussing this information with health professionals.</span></li> </ul> <p><strong><u><span>Territory Development &amp; Strategy Implementation</span></u></strong></p><br> <ul> <li><span>Organizes audio-visual activities for healthcare providers as per business need in coordination Line Manager &amp; Marketing Manager</span></li> <li><span>Responsible for keeping up-to-date knowledge level with the latest clinical data supplied by the Medical &amp; Marketing Department</span></li> <li><span>Monitors competitor’s sales and marketing activities and report these Market Intelligence appropriately</span></li> <li><span>Stays informed about the important activities of health services in a particular area.</span></li> <li><span>Effective use of company promotional tools, FMS (Free medical sample) and service to achieve assigned target.</span></li> <li><span>Responsible for ongoing prospecting for new business opportunities.</span></li> </ul> <p><strong><u>Core Competency</u></strong></p><br> <ul> <li><span>In terms of Competency, you are highly result oriented, dedicated with strong sense of accountability &amp; ownership</span></li> <li><span>Having strong learning ability to accept, implement new learnings and new changes in the market</span></li> <li><span>Excellent interpersonal, communications, public speaking, and presentation skills with multitask and strong negotiation.</span></li> <li><span>Strong planning and monitoring skills, and experience in understanding the market trends and forecasting certain products basis trends </span></li> <li><span>Should be calm and composed to work in complex and </span><span>dynamite <span>situations</span></span></li> <li><span>You are a team player with a proactive and collaborative approach and enthusiastically manage stakeholders in good spirit.</span></li> </ul> <p><strong><u>Qualifications, </u></strong></p><br> <p><strong><u>Key Experiences / Functional Knowledge Requirements: </u></strong></p><br> <ul> <li><span>Bachelor’s degree in pharmacy is mandatory.</span></li> <li><span>Minimum 2-4 years of experience in the pharmaceutical industry.</span></li> <li><span>Must possess strong working knowledge of Distributor/Agents operations, Government accounts, tendering processes, contracting and pricing methods (wherever applicable in the country).</span></li> <li><span>Functional knowledge of the clinical aspects of the pharmaceutical industry, moderate understanding of Pharma supply chain, dispensing requirements and drug distribution channels etc.</span></li> <li><span>Proven ability to build strong partnerships with the own country teams, Marketing &amp; Medical teams in HO.</span></li> </ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>About IRAP</span></strong></p><br> <p><span>The International Refugee Assistance Project (“IRAP”) is a dynamic and growing legal and policy advocacy organization that works to develop and enforce a system of legal and human rights for refugees and displaced people around the world. We are the leading organization providing free and comprehensive legal services to people in need of a safe place to live and a safe way to get there.</span></p><br> <p><span>IRAP operates offices in the US (New York City), Jordan (Amman), Lebanon (Beirut), and Germany (Berlin).</span></p><br> <br> <p><strong><span>IRAP Jordan</span></strong></p><br> <br> <p><span>IRAP Jordan, a team of eight operational and program staff, provides legal aid to displaced people in Jordan. The team provides legal assistance to individuals navigating refugee resettlement, humanitarian protection pathways, and family reunification processes through in-house representation, legal information, and the mentorship of pro bono attorneys, students, and interns.</span></p><br> <br> <p><strong><span>Opportunity</span></strong></p><br> <br> <p><span>IRAP Jordan is seeking the consultancy services of a Safety and Security expert to conduct an independent, comprehensive evaluation of the physical security arrangements, operational procedures, and facility-related risks affecting IRAP Jordan Country Office. The assessment will identify vulnerabilities that could impact the safety of staff, interns, clients, visitors, assets, and confidential information, and will provide practical, risk-based recommendations to strengthen organizational resilience while maintaining a safe, accessible, and client-centered environment.</span></p><br> <p><strong><span>Context and Objective</span></strong></p><br> <ul> <li> <p><span>Proximity to conflict-affected populations (Syrian, Iraqi, Yemeni, Sudanese caseloads)</span></p><br> </li> <li> <p><span>Potential for client psychological distress, coercion, or external third-party pressure</span></p><br> </li> <li> <p><span>Intern and junior staff exposure to high-stress client interactions</span></p><br> </li> <li> <p><span>Regulatory oversight of NGOs under Jordan's Law on Societies (No. 51/2008, amended 2009), including the Ministry of Social Development's supervisory authority over registration, foreign funding approval, and organizational dissolution</span></p><br> </li> </ul> <p><span>The objective of this assessment is to develop appropriate measures in place pertaining to:</span></p><br> <ul> <li> <p><span>Physical security of the building envelope and entry systems</span></p><br> </li> <li> <p><span>Interview room safety for staff, interns, and clients</span></p><br> </li> <li> <p><span>Incident response and evacuation procedures</span></p><br> </li> <li> <p><span>Information security related to physical access</span></p><br> </li> <li> <p><span>Staff and intern security awareness and preparedness&nbsp;</span></p><br> </li> </ul> <br><br><p><b>Scope of Work, Key Deliverables, and Methodology</b></p><br><p><span><strong><span>Scope of Work</span></strong></span></p><br> <br> <ul> <li> <p><span>In Scope</span></p><br> <br></li> </ul><p><strong><span>Domain</span></strong></p><br> <p><strong><span>Specific Areas</span></strong></p><br> <br> <p><span>Physical perimeter</span></p><br> <p><span>Exterior doors, security door systems, gate/barrier assessment, CCTV coverage, lighting, blind spots</span></p><br> <br> <p><span>Access control</span></p><br> <p><span>Entry protocols, visitor management, and tailgating vulnerabilities</span></p><br> <br> <p><span>Reception &amp; waiting areas</span></p><br> <p><span>Client flow, separation from staff-only zones, sight lines, furniture placement</span></p><br> <br> <p><span>Interview rooms</span></p><br> <p><span>Door configurations, furniture layout, acoustic privacy, sight lines, and duress protocols</span></p><br> <br> <p><span>Staff-only zones</span></p><br> <p><span>Staff offices, HR &amp; Finance files, communications equipment</span></p><br> <br> <p><span>Emergency systems</span></p><br> <p><span>Fire, evacuation routes, muster points, first aid, communication trees</span></p><br> <br> <p><span>Intern &amp; staff protocols</span></p><br> <p><span>Briefing adequacy, lone worker risk, incident reporting, and de-escalation training coverage</span></p><br> <br> <p><span>Information security (physical)</span></p><br> <p><span>Document handling, clean desk, screen visibility from client areas</span></p><br> <br> <p><span>External threat environment</span></p><br> <p><span>Neighborhood risk profile, historical incident mapping within a 500m radius</span></p><br> <br> <p><span>Game-theory threat mapping</span></p><br> <p><span>Adversarial actor analysis — who benefits from compromising this office, and how</span></p><br> <br> <br> <ul> <li> <p><span>Out of Scope</span></p><br> <ul> <li> <p><span>IT/cybersecurity (unless directly linked to physical access)</span></p><br> </li> <li> <p><span>Field operations outside the office</span></p><br> </li> <li> <p><span>Personnel vetting/HR background checks&nbsp;</span></p><br> <br></li> </ul><p><strong><span>Risk Framework</span></strong></p><br> <br> <ul> <li> <p><span>Risk Rating Scale</span></p><br> <br></li> </ul><p><strong><span>Rating</span></strong></p><br> <p><strong><span>Probability</span></strong></p><br> <p><strong><span>Impact</span></strong></p><br> <p><strong><span>Required Response Timeline</span></strong></p><br> <br> <p><span>CRITICAL</span></p><br> <p><span>Likely–Almost Certain</span></p><br> <p><span>Severe</span></p><br> <p><span>Immediate (within 72 hours)</span></p><br> <br> <p><span>HIGH</span></p><br> <p><span>Possible–Likely</span></p><br> <p><span>Major</span></p><br> <p><span>Within 2 weeks</span></p><br> <br> <p><span>MEDIUM</span></p><br> <p><span>Unlikely–Possible</span></p><br> <p><span>Moderate</span></p><br> <p><span>Within 60 days</span></p><br> <br> </li></ul> </div>

<p><h4>Position summary</h4> <p>Our jobs aren’t just about moving items from one place to another. Instead, we want to build an experience that is memorable and unique – and each position contributes to making that possible for our guests. At our hotels, runners work across departments to ensure that guests and associates have what they need at the point in time when they need it.</p> <p>Whether delivering items directly to guests in their room or providing support to housekeeping, engineering, banquets, restaurants, the front office, or other areas that need assistance, our runners move about their space to get the job done. They are critical to ensure smooth operations throughout the entire hotel.</p> <p>No matter what position you are in, there are a few things that are critical to success – ensuring a safe workplace, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.</p> <p>Runners will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps), ensure they have what they need to do their work (read and visually verify information in a variety of formats, including small print; visually inspect tools, equipment, or machines), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 55 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).</p> <p>Doing all of these things well, and other reasonable job duties as requested, is critical for runners – to get it right for our guests and our business each and every time.</p> <h4>Preferred qualifications</h4> <ul> <li><strong>Education:</strong> High school diploma or G.E.D. equivalent.</li> <li><strong>Related work experience:</strong> No related work experience.</li> <li><strong>Supervisory experience:</strong> No supervisory experience.</li> <li><strong>License or certification:</strong> None.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>W Hotels’ mission is to ignite curiosity, expand worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life.</p> <p>If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Description<\/h4>\n<p><strong>Who are we?<\/strong><br>\nWe are Servme! A powerhouse guest experience and CRM platform built for modern hospitality. Born to simplify operations, we offer table and seat management, waitlist, guest profiling, commission-free online bookings, a full marketing suite, and razor-sharp analytics. Purpose-built from the front to the back of the house, Servme seamlessly integrates with telephone systems, point of sale, hotel PMS, payments, and major social platforms like Facebook, Google, and Instagram.<br>\nWe're not just another booking tool \u2014 we're the operational brain behind smarter restaurants, cafes, and hotels. And yes, we're growing fast. With a relentless focus on streamlining hospitality, Servme is becoming the go-to guest experience platform in the region and beyond. Ready to serve smarter? That's Servme.<\/p>\n<h4>The job in a nutshell<\/h4>\n<p>At Servme, product is at the core of everything we do. This role is not just about managing roadmaps, it\u2019s about deeply understanding our users, solving real problems, and delivering exceptional product experiences. We\u2019re looking for a talented Senior Backend Developer to help shape the future of hospitality technology.<\/p>\n<h4>What will you do?<\/h4>\n<p>We are seeking a Senior Backend Developer to design and maintain the core services and APIs that power our platform. The ideal candidate has strong expertise in backend frameworks, databases, and distributed systems, with a proven ability to deliver secure and scalable solutions.<\/p>\n<p><strong>Responsibilities:<\/strong><\/p>\n<ul>\n<li>Design, build, and maintain scalable APIs and backend services<\/li>\n<li>Develop clean, efficient, and testable code in PHP 8.4 (Laravel)<\/li>\n<li>Design and optimize relational and non-relational databases<\/li>\n<li>Implement best practices for security, authentication, and authorization<\/li>\n<li>Collaborate with frontend, DevOps, and QA teams to deliver features end-to-end<\/li>\n<li>Review code, enforce standards, and mentor other developers<\/li>\n<li>Monitor system performance, troubleshoot issues, and optimize for scale<\/li>\n<\/ul>\n<h4>Requirements<\/h4>\n<p><strong>What are we looking for?<\/strong><\/p>\n<ul>\n<li>Bachelor's degree in Engineering, Computer Science, or related field<\/li>\n<li>5+ years of product development experience using different technologies<\/li>\n<li>Very good understanding of systems architecture<\/li>\n<li>Previous experience in code optimization<\/li>\n<li>Knowledge of Agile Development Methodology<\/li>\n<li>Strong proficiency in PHP 8.x with Laravel<\/li>\n<li>Expert knowledge in MySQL<\/li>\n<li>Proven experience with RESTful API design and microservices<\/li>\n<li>Solid database skills: MySQL, PostgreSQL, and NoSQL systems (MongoDB, Redis)<\/li>\n<li>Significant experience in dealing with large datasets and managing data<\/li>\n<li>Strong understanding of testing, CI\/CD, and deployment practices<\/li>\n<li>Strong attention to detail<\/li>\n<li>Excellent communicator<\/li>\n<li>Adopts an \"out-of-the-box\" thinking<\/li>\n<li>Ability to break down problems and generate solutions<\/li>\n<\/ul>\n<h4>What we offer you?<\/h4>\n<p>We believe you will love working at Servme!<br>\nWe have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.<br>\nWe offer highly competitive compensation packages, including bonuses and the potential for shares.<br>\nWe prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.<br>\nWe offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.<\/p><\/p><p><\/p>

<p><h4>Description<\/h4>\n<p><strong>Who are we?<\/strong><br>\nWe are Servme! A powerhouse guest experience and CRM platform built for modern hospitality. Born to simplify operations, we offer table and seat management, waitlist, guest profiling, commission-free online bookings, a full marketing suite, and razor-sharp analytics. Purpose-built from the front to the back of the house, Servme seamlessly integrates with telephone systems, point of sale, hotel PMS, payments, and major social platforms like Facebook, Google, and Instagram.<br>\nWe're not just another booking tool \u2014 we're the operational brain behind smarter restaurants, cafes, and hotels. And yes, we're growing fast. With a relentless focus on streamlining hospitality, Servme is becoming the go-to guest experience platform in the region and beyond. Ready to serve smarter? That's Servme.<\/p>\n<h4>The job in a nutshell<\/h4>\n<p>At Servme, product is at the core of everything we do. This role is not just about managing roadmaps, it\u2019s about deeply understanding our users, solving real problems, and delivering exceptional product experiences. We\u2019re looking for a talented Senior Backend Developer to help shape the future of hospitality technology.<\/p>\n<h4>What will you do?<\/h4>\n<p>We are seeking a Senior Backend Developer to design and maintain the core services and APIs that power our platform. The ideal candidate has strong expertise in backend frameworks, databases, and distributed systems, with a proven ability to deliver secure and scalable solutions.<\/p>\n<p><strong>Responsibilities:<\/strong><\/p>\n<ul>\n<li>Design, build, and maintain scalable APIs and backend services<\/li>\n<li>Develop clean, efficient, and testable code in PHP 8.4 (Laravel)<\/li>\n<li>Design and optimize relational and non-relational databases<\/li>\n<li>Implement best practices for security, authentication, and authorization<\/li>\n<li>Collaborate with frontend, DevOps, and QA teams to deliver features end-to-end<\/li>\n<li>Review code, enforce standards, and mentor other developers<\/li>\n<li>Monitor system performance, troubleshoot issues, and optimize for scale<\/li>\n<\/ul>\n<h4>Requirements<\/h4>\n<p><strong>What are we looking for?<\/strong><\/p>\n<ul>\n<li>Bachelor's degree in Engineering, Computer Science, or related field<\/li>\n<li>5+ years of product development experience using different technologies<\/li>\n<li>Very good understanding of systems architecture<\/li>\n<li>Previous experience in code optimization<\/li>\n<li>Knowledge of Agile Development Methodology<\/li>\n<li>Strong proficiency in PHP 8.x with Laravel<\/li>\n<li>Expert knowledge in MySQL<\/li>\n<li>Proven experience with RESTful API design and microservices<\/li>\n<li>Solid database skills: MySQL, PostgreSQL, and NoSQL systems (MongoDB, Redis)<\/li>\n<li>Significant experience in dealing with large datasets and managing data<\/li>\n<li>Strong understanding of testing, CI\/CD, and deployment practices<\/li>\n<li>Strong attention to detail<\/li>\n<li>Excellent communicator<\/li>\n<li>Adopts an \"out-of-the-box\" thinking<\/li>\n<li>Ability to break down problems and generate solutions<\/li>\n<\/ul>\n<h4>What we offer you?<\/h4>\n<p>We believe you will love working at Servme!<br>\nWe have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.<br>\nWe offer highly competitive compensation packages, including bonuses and the potential for shares.<br>\nWe prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.<br>\nWe offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.<\/p><\/p><p><\/p>

<p><h4>Job summary</h4> <p>Leads inventory management and analysis activities and staff in a given hotel or multi-property market. Manages pricing, positioning and inventory for hotel or hotels within area of purview. Monitors all processes associated with demand, revenue, inventory, forecasting and opportunity analysis. Develops and recommends sales strategy for pricing of the transient customer, wholesale, and group segments. Identifies new revenue opportunities and effectively communicates sales strategy and pricing to all key stakeholders. Acts as primary contact and maintains productive relationships with all stakeholders, including hotel general managers, sales leaders, franchisees and owners.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong><br> A degree in a relevant business discipline preferred or demonstration of equivalent work experience.</p> <h4>Core work activities</h4> <p><strong>Managing revenue management projects and strategy</strong></p> <ul> <li>Determines sales strategy, evaluates effectiveness and prepares historical and future analysis of revenue and profit opportunities.</li> <li>Monitors the annual pricing process for transient, group and catering rooms, and function space.</li> <li>Establishes and maintains effective dynamic and rational pricing strategies for rooms and function space.</li> <li>Develops and executes the hotel(s) strategic plan(s).</li> <li>Prepares sales strategy meeting agenda, monitors preparation of supporting documentation and leads property meetings.</li> <li>Establishes long-range objectives and specifies the strategies and actions to achieve them.</li> <li>Works closely with sales and marketing for business opportunities and aims to increase profitability of the organization.</li> <li>Manages room authorizations, rates and restrictions.</li> <li>Utilizes brand’s revenue management systems and tools to ensure that revenue and profit are maximized.</li> <li>Prepares budgets for transient, group and catering.</li> <li>Updates market knowledge and aligns strategies and approaches accordingly.</li> <li>Serves as a demand expert for team members, GMs, and regional stakeholders.</li> <li>Verifies that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.</li> <li>Promotes and protects brand integrity and positioning.</li> <li>Participates in quarterly regional reviews.</li> <li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li> <li>Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions.</li> <li>Verifies property diagnostic processes (PDP) are used to maximize revenue and profits.</li> <li>Demonstrates knowledge of job-relevant issues, products, systems, and processes.</li> <li>Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.</li> <li>Thinks creatively and practically to develop, execute and implement new business plans.</li> <li>Develops 6-month, 12-month and 2-year strategic action plans for management of property room and catering revenues.</li> <li>Performs regular quality checks to verify strategies are implemented correctly and producing desired results, ensuring any gaps are identified and addressed.</li> </ul> <p><strong>Analyzing and reporting revenue management data</strong></p> <ul> <li>Actively participates in the weekly and long range forecasts.</li> <li>Compiles information, analyzes and monitors actual sales against projected sales.</li> <li>Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Uses computers and computer systems (including hardware and software) to set up functions, enter data, or process information.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Prepares forecasts of revenue, profit, demand and occupancy for rooms for prescribed timeframes.</li> <li>Prepares revenue and profit opportunity analysis.</li> <li>Provides revenue analysis functional expertise and leadership to general managers, property leadership teams and sales leaders.</li> <li>Assists with account diagnostics process and validates conclusions.</li> <li>Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.</li> <li>Checks distribution channels regularly for hotel positioning, information accuracy and competitor positioning.</li> </ul> <p><strong>Building successful relationships</strong></p> <ul> <li>Develops and manages internal and external key stakeholder relationships.</li> <li>Provides targeted and timely communication of results, achievements and challenges to all stakeholders.</li> <li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li> <li>Develops strong partnerships and relationships with regional team members to successfully achieve regional goals and priorities.</li> </ul> <p><strong>Managing and conducting human resources activities</strong></p> <ul> <li>Interviews and hires employees with the appropriate skills to meet the business needs of the operation.</li> <li>Develops, implements, and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li> <li>Uses all available on the job training tools for employees.</li> <li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li> <li>Conducts employee performance appraisals according to standard operating procedures.</li> <li>Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.</li> <li>Solicits feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems and concerns on a continuous basis.</li> <li>Verifies regular ongoing communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.<br>CORE WORK ACTIVITIES<br>Supporting Developing &amp; Executing Sales Strategies<br>• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.<br>• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.<br>• Assists with the development and implementation of promotions, both internal and external.<br>Maximizing Revenue<br>• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).<br>• Recommends booking goals for sales team members.<br>Managing Sales Activities<br>• Monitors all day to day activities of direct reports.<br>• Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.<br>• Participates in sales calls with members of sales team to acquire new business and/or close on business.<br>• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br>Analyzing &amp; Reporting on Sales and Financial Data<br>• Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.<br>• Assists Revenue Management with completing accurate six period projections.<br>• Reviews sales and catering guest satisfaction results to identify areas of improvement.<br>Ensuring Exceptional Customer Service<br>• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.<br>• Executes and supports the company’s Customer Service Standards and property’s Brand Standards.<br>• Participates in and practices daily service basics of the brand.<br>• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.<br>• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.<br>• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.<br>Building Successful Relationships<br>• Develops and manages relationships with key stakeholders, both internal and external.<br>• Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.<br>• Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.<br>• Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.<br>Managing and Conducting Human Resource Activities<br>• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.<br>• Utilizes all available on the job training tools for employees.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><h4>Job summary</h4> <p>This position overlooks The St. Regis Amman Hotel, W Amman Hotel, Al Manara Luxury Collection and Westin Saraya Aqaba.<br> Leads inventory management and analysis activities and staff in a given hotel or multi-property market. Manages pricing, positioning and inventory for hotel or hotels within area of purview. Monitors all processes associated with demand, revenue, inventory, forecasting and opportunity analysis. Develops and recommends sales strategy for pricing of the transient customer, wholesale, and group segments. Identifies new revenue opportunities and effectively communicates sales strategy and pricing to all key stakeholders. Acts as primary contact and maintains productive relationships with all stakeholders, including hotel General Managers, sales leaders, franchisees and owners.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <p>A degree in a relevant business discipline preferred or demonstration of equivalent work experience.</p> <h4>Core work activities</h4> <h4>Managing revenue management projects and strategy</h4> <ul> <li>Determines sales strategy, evaluates effectiveness and prepares historical and future analysis of revenue and profit opportunities.</li> <li>Monitors the annual pricing process for transient, group and catering rooms, and function space.</li> <li>Establishes and maintains effective dynamic and rational pricing strategies for rooms and function space.</li> <li>Develops and executes the hotel(s) strategic plan(s).</li> <li>Prepares sales strategy meeting agenda, monitors preparation of supporting documentation and leads property meetings.</li> <li>Establishes long-range objectives and specifies the strategies and actions to achieve them.</li> <li>Works closely with Sales and Marketing for business opportunities and aims to increase profitability of the organization.</li> <li>Manages room authorizations, rates and restrictions.</li> <li>Utilizes brand’s revenue management systems and tools to ensure that revenue and profit are maximized.</li> <li>Prepares budgets for transient, group and catering.</li> <li>Updates market knowledge and aligns strategies and approaches accordingly.</li> <li>Serves as a demand expert for team members, GMs, and regional stakeholders.</li> <li>Verifies that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.</li> <li>Promotes and protects brand integrity and positioning.</li> <li>Participates in quarterly regional reviews.</li> <li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li> <li>Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions.</li> <li>Verifies property diagnostic processes (PDP) are used to maximize revenue and profits.</li> <li>Demonstrates knowledge of job-relevant issues, products, systems, and processes.</li> <li>Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.</li> <li>Thinks creatively and practically to develop, execute and implement new business plans.</li> <li>Develops 6-month, 12-month and 2-year strategic action plans for management of property room and catering revenues.</li> <li>Performs regular quality checks to verify strategies are implemented correctly and producing desired results, ensuring any gaps are identified and addressed.</li> </ul> <h4>Analyzing and reporting revenue management data</h4> <ul> <li>Actively participates in the weekly and long range forecasts.</li> <li>Compiles information, analyzes and monitors actual sales against projected sales.</li> <li>Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Uses computers and computer systems (including hardware and software) to set up functions, enter data, or process information.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Prepares forecasts of revenue, profit, demand and occupancy for rooms for prescribed timeframes.</li> <li>Prepares revenue and profit opportunity analysis.</li> <li>Provides revenue analysis functional expertise and leadership to general managers, property leadership teams and sales leaders.</li> <li>Assists with account diagnostics process and validates conclusions.</li> <li>Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.</li> <li>Checks distribution channels regularly for hotel positioning, information accuracy and competitor positioning.</li> </ul> <h4>Building successful relationships</h4> <ul> <li>Develops and manages internal and external key stakeholder relationships.</li> <li>Provides targeted and timely communication of results, achievements and challenges to all stakeholders.</li> <li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li> <li>Develops strong partnerships and relationships with regional team members to successfully achieve regional goals and priorities.</li> </ul> <h4>Managing and conducting human resources activities</h4> <ul> <li>Interviews and hires employees with the appropriate skills to meet the business needs of the operation.</li> <li>Develops, implements, and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li> <li>Uses all available on the job training tools for employees.</li> <li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li> <li>Conducts employee performance appraisals according to Standard Operating Procedures.</li> <li>Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.</li> <li>Solicits feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems and concerns on a continuous basis.</li> <li>Verifies regular ongoing communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p>Carry out and support coordination of procurement activities in the office, including revision and consolidation of purchase request forms, organization and evaluation of bidding processes and follow up on purchase orders until the successful delivery of the products or services and timely payment to suppliers. Assist supervisors in more complex, higher-value purchases. Support the development of procurement plans to optimize purchasing power and facilitate the implementation of project activities. Participate in negotiations of terms and conditions of purchases and help resolve issues related to the delivery of goods and services. Provide technical guidance to requisitioners and all staff in the office on preparation of specifications and procurement instructions and procedures. Participate in the development, evaluation, and updating of systems and procedures for procurement; suggest areas for improvement and risk-mitigation measures . Identify local and international suppliers and service providers; participate in their evaluation taking into consideration quality, prices, reliability, and services and the organization s best interests. Contribute to the development of tools for tracking of contracts, agreements, and progress toward the achievement of the procurement plans and schedules. Coordinate the maintenance of files with all required documentation and the preparation and timely submission of reports and statistics. Provide specialized support in the planning, implementation and monitoring of supply chain activities related to property and asset management, warehousing, insurance coverage, maintenance, and transportation. Coordinate supply chain operations with other UN Agencies, partners, and government authorities. Plan and coordinate fleet activities of the office and monitor fuel consumption and maintenance of vehicles. Coordinate service and maintenance of office facilities and equipment and a continued supply of all essential utilities and items used in the office. Provide training and guidance to the junior SCM staff of CO, while supervising, monitoring, evaluating and supporting their professional and career development. Participate and engage actively in the UN inter-agency meetings and forums related to supply chain management. Collaborate on sharing resources to achieve common goals and implementation of UN global initiatives Perform other duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>University degree in Business Administration, Accounting, Logistics, Supply Chain Management or a related field from an accredited academic institution with four years of relevant professional experience; or High school diploma with six years of relevant professional experience Certification in Procurement, Logistics or Supply Chain Management is an advantage Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p>Experience in procurement and logistics and working with service providers and vendors; Experience with asset management process; Experience working with IOM/UN Procurement and Logistics Rules and Procedures is an advantage; Experience working in an international organisation in a multi-cultural setting an advantage; Experience in training and coordinating teams.</p><p>High level of computer literacy; Ability to work with national and international institutions; Ability to prepare clear and concise report; Demonstrated ability to and exercise sound judgment; Ability to supervise staff and coordinate administrative activities; Excellent communication and negotiation skills; Ability to establish realistic resource requirements to meet IOM needs.</p><p>All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). For this position, fluency in English and Arabic is required (oral and written). Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The Project Support Consultant will provide day-to-day coordination, administrative, and documentation support for the implementation of the Digital Archive Initiative within the Relief and Social Services Department (RSSD). The Consultant will support the project team by organizing and documenting meetings, tracking project progress and agreed actions, maintaining project records and management tools, following up with stakeholders on outstanding tasks, and preparing routine progress updates, presentations, and other project documentation. The Consultant will help ensure that project information is accurate and up to date, meetings and follow-up actions are well coordinated, deadlines and deliverables are tracked, and management receives timely information on implementation progress and outstanding issues.<br> Work Location<br>Amman, Jordan<br> Expected duration<br>12 months, renewable upon satisfactory performance evaluation and funds availability.<br> Duties and Responsibilities<br>The Project Support Consultant will: 1) Coordinate project meetings, including scheduling, agenda preparation, circulation of materials, and meeting logistics. 2) Take meeting notes and minutes, documenting key discussions, decisions, action points, responsibilities, and deadlines. 3) Maintain action trackers and follow up with project teams, consultants, vendors, and other stakeholders on outstanding actions. 4) Track project progress against workplans, timelines, milestones, deliverables, and deadlines, highlighting delays or issues requiring attention. 5) Prepare routine project updates, progress summaries, briefing notes, presentations, and other reporting materials for management and stakeholders. 6) Support coordination among RSSD colleagues, archive and research teams, consultants, vendors, service providers, and other project stakeholders.7) Assist with stakeholder consultations, workshops, project reviews, donor-related activities, and other project meetings and events. 8) Perform other project coordination, documentation, and administrative support duties related to the initiative as assigned.<br> Qualifications/special skills<br>EDUCATION An advanced university degree (Master’s degree) in project management, business administration, public administration, management, international relations, development, social sciences, information management, or another relevant field is required. A first-level degree (bachelor’s degree) in the specified fields of studies with two additional years of relevant work experience may be accepted in lieu of the advanced university degree. Professional training or certification in project management, programme management, administration, information management, or a related area is desirable. EXPERIENCE 1) A minimum of two years of relevant experience in project coordination, project support, administration, operations, or a related field is required. This must include at least 1 year of international relevant experience outside of the candidate’s home country, country of citizenship and country where the candidate have permanent residence. 2) Experience organizing meetings, preparing minutes, tracking actions, and following up on deadlines and deliverables is required. 3) Experience preparing progress updates, presentations, reports, and maintaining project documentation is required. 4) Experience coordinating with multiple stakeholders, consultants, vendors, or service providers is desirable. 5) Experience working on issues relating to Palestine refugees, Palestinian history and heritage, or the Middle East region is desirable. 6) Experience with the United Nations or international organizations is desirable. 7) Experience on archive, digitization, or research projects is desirable.<br> Languages<br>Excellent command of written and spoken English. Working knowledge of Arabic would be an asset.<br> Additional Information<br>Remuneration will be set at 5,500 USD per month.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<p>About the role Leads the resolution of critical incidents and crisis situations to minimize business impact and ensure rapid service restoration. Oversees DCO training, team performance, and employee development while driving operational excellence and effective communication. Guides teams in achieving operational objectives through strong leadership, coordination, and resource management. Owns change governance across all portfolios, including managing change requests and chairing the Change Control Board (CCB).</p><p>What you will do - Ability to lead, coach, and motivate the team while taking full accountability for operational performance, escalations, and delivery under pressure. - Strong focus on ticket quality, process adherence, and identifying improvement opportunities through data, trends, and lessons learned to enhance team performance and customer experience. - Provide direction and leadership to the team aligning their efforts with organizational goals. - Monitor assess and provide feedback on individual and team performance ensuring goals are met. - Identify and foster growth opportunities for team members supporting their professional development. - Foster a positive work environment by engaging and motivating the team to support people growth and development. - Address and resolve conflicts within the team in a fair and constructive manner. - Lead the coordination and management of critical incidents from identification through to resolution ensuring timely restoration of affected services. - Act as the primary point of communication during major incidents providing clear and consistent updates to stakeholders senior management and affected teams. - Assess the severity of incidents and when necessary trigger the crisis management process to engage additional resources and leadership support. - Facilitate and lead incident resolution calls ensuring that appropriate technical and functional teams are engaged and aligned on resolution actions. - Document incident details timelines and actions taken to maintain a comprehensive incident log for post-incident reviews. - Work with cross-functional teams to identify the root cause of major incidents and implement corrective actions to prevent future occurrences. - Develop and maintain major incident management policies workflows and escalation procedures to ensure a consistent approach to critical incident handling. - Conduct post-incident reviews to analyze the response identify improvement opportunities and implement lessons learned. - Prepare and present regular reports on major incident trends response times and service impact to improve overall incident management processes - Assess the skill and knowledge requirements across DCO roles identifying training needs based on operational standards and quality goals. - Design and develop training programs including onboarding technical skills case management customer communication and quality standards. - Organize and conduct training sessions workshops and refresher courses to continuously build expertise within the DCO team. - Provide coaching and support to team members as they apply newly acquired skills fostering a continuous learning culture within the DCO. - Stay updated on industry best practices and emerging technologies relevant to DCO training needs incorporating these insights into training content. - Collaborate with quality and operations teams to align training efforts with quality assurance goals and to support ongoing process improvements.</p><p><strong>Desired Candidate Profile</strong></p><p>Who you are - Minimum 7 years of relevant travel industry experience, preferably in airline industry systems application support or delivery. - At least 5 years of experience as a people manager demonstrating leadership, problem-solving and incident management skills.</p><p>KNOWLEDGE &amp; SKILLS - Stakeholder Management. - Customer Success Excellence. - Communication. - Influence and Negotiation. - Strategic Planning. - Problem Solving. - Customer Relationship Management. - Project Management. - Collaboration. - Incident Management. - Service Request Management. - ITiL. - Network. - Application Support. - ITSM Ticketing</p><p>EDUCATION &amp; QUALIFICATIONS Bachelors/University degree in related field or equivalent work experience required. ITIL Foundation Certificate as minimum</p>