وظائف فني انتاج في الأردن

<p>POSITION SUMMARY Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food &amp; Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 3 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<p>POSITION SUMMARY Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food &amp; Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 3 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food &amp; Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods.</p> <p> </p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p>PREFERRED QUALIFICATION</p> <p>Education: Technical, Trade, or Vocational School Degree.</p> <p>Related Work Experience: At least 3 years of related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food &amp; Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods.</p> <p> </p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p>PREFERRED QUALIFICATION</p> <p>Education: Technical, Trade, or Vocational School Degree.</p> <p>Related Work Experience: At least 3 years of related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food &amp; Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods.</p> <p> </p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p>PREFERRED QUALIFICATION</p> <p>Education: Technical, Trade, or Vocational School Degree.</p> <p>Related Work Experience: At least 3 years of related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p>

<p><b>POSITION SUMMARY</b> Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food &amp; Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>PREFERRED QUALIFICATION</strong></p> <p>Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 3 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<p>POSITION SUMMARY Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food &amp; Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>PREFERRED QUALIFICATION Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 3 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<p>Accountabilities and Key Roles: Collaborate with cross-functional teams to design, test, and implement related products and services. Analyze product performance metrics and customer feedback to optimize offerings and ensure alignment with business goals. Stay updated with industry advancements and regulatory requirements to inform product development decisions. Coordinate with stakeholders across departments including Compliance, Risk, IT, and Operations. Ensuring requirements alignment with compliance, risk standards, and operational goals. Contribute to shaping the product roadmap across Arab Bank, BAAS, and Open Banking initiatives, focusing on Digital Accounts and Virtual IBAN by identifying opportunities, providing analysis, and supporting execution efforts. Streamline banking operations and processes related to consumer digital solutions digital accounts utilizing the application of AI technologies Lead the requirements gathering and support the delivery of consumer digital solutions, ensuring alignment with operational needs and a focus on improving customer experience, efficiency, and innovation Support the development of scalable, reusable, and modular solutions by advocating for the use of APIs and service-oriented architectures across multiple initiatives.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Job Requirements:</strong></p><ul><li>Education : Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.</li><li>Experience : Minimum of 8 years of experience in product analysis or management within the financial technology or banking sector.</li><li>Competencies : Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions. Excellent communication and collaboration skills to work effectively with cross-functional teams. Proven track record of managing product lifecycles and driving strategic initiatives. Familiarity with regulatory standards and compliance requirements in the digital payment s domain. Ability to adapt to rapidly changing technologies and market conditions. High attention to detail, with the ability to manage and prioritize multiple tasks and projects simultaneously. Strong understanding of banking operations, digital channels, and customer journeys. Familiarity with APIs, digital onboarding, e-payments, and compliance requirements</li></ul>

<p><h4>Description</h4> <p>We are seeking a skilled IT infrastructure systems associate with 1–3 years of experience to provide technical assistance to end users, troubleshoot hardware and software issues, and support server maintenance activities. The ideal candidate will have hands-on experience with Windows and Linux server environments, strong problem-solving skills, and excellent customer service abilities.</p> <h4>Responsibilities</h4> <ul> <li>Provide first and second-level IT support via phone, email, chat, or in-person.</li> <li>Troubleshoot and resolve hardware, software, and network issues (Windows, macOS, Office 365, etc.).</li> <li>Assist with Windows server administration and Linux OS administration (user management, permissions, backups, updates).</li> <li>Install, configure, and maintain laptops, printers, and peripherals.</li> <li>Manage Active Directory, DNS, DHCP, and Group Policy in a Windows server environment.</li> <li>Document IT incidents and resolutions in a ticketing system (e.g., Workflow, K2).</li> <li>Assist with network troubleshooting (LAN/WAN, VPN, Wi-Fi).</li> <li>Support virtualization technologies (VMware, Hyper-V) as needed.</li> <li>Educate users on IT best practices and security policies.</li> <li>Collaborate with senior IT staff on infrastructure projects.</li> </ul> <h4>Requirements</h4> <ul> <li>1-3 years of experience in system admin, IT support, with expertise in Windows Server, Active Directory, Azure Active Directory (Azure AD), AD Connect, and Linux OS administration.</li> <li>Bachelor’s degree in computer science, information technology, or a related field.</li> </ul> <h4>Preferred Skills</h4> <ul> <li>Hands-on experience with Windows Server (2016/2019/2022) and/or Linux servers.</li> <li>Knowledge of Active Directory, Group Policies, PowerShell commands, Azure AD, and Office 365 administration.</li> <li>Familiarity with ticketing systems and ITIL processes.</li> <li>Basic understanding of networking concepts (TCP/IP, DNS, VPN, firewalls).</li> <li>Experience with remote desktop support tools (SCCM, Microsoft Intune, RDP).</li> <li>Strong troubleshooting and problem-solving skills.</li> <li>Excellent communication and customer service skills.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We are seeking a Data Protection & DLP Design Expert to protect organizational data from leakage and ensure that backups and data protection mechanisms are securely designed and governed. The role focuses on translating data classification requirements into practical, enforceable controls and reviewing existing data protection measures against industry best practices and NCA ECC standards.</p> <h4>Key responsibilities:</h4> <ul> <li>Translate data classification into practical controls — defining what data is sensitive and how it must be protected.</li> <li>Design DLP (Data Loss Prevention) coverage across endpoints, email, web, and cloud, as applicable.</li> <li>Ensure DLP integration with key tools, including Email Gateway, MDM, endpoint agents, and proxy/CASB solutions where used.</li> <li>Review current DLP and backup/data protection setups against best practices and NCA ECC; recommend improvements.</li> <li>Define secure baselines, including policy settings, exception handling, tuning, encryption alignment, and retention policies.</li> <li>Define SOC/SIEM monitoring and response use-cases, such as suspected data exfiltration and policy violations.</li> <li>Deliver evidence artifacts for audits, along with runbooks, SOPs, and training/knowledge transfer materials.</li> </ul> <h4>Requirements</h4> <ul> <li>Arabic speakers</li> <li>6 years of relevant experience in data protection, DLP design, and governance.</li> <li>Strong understanding of data classification frameworks and how to operationalize them into technical controls.</li> <li>Experience reviewing and improving DLP and backup/data protection architectures against compliance standards, particularly NCA ECC.</li> <li>Ability to define secure configuration baselines and exception-handling processes.</li> <li>Experience collaborating with SOC/SIEM teams to define monitoring and incident response use-cases.</li> <li>Strong documentation skills for audit evidence, runbooks, and SOPs.</li> <li>Strong communication skills to deliver training and knowledge transfer to internal teams.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We are seeking a Data Protection & DLP Design Expert to protect organizational data from leakage and ensure that backups and data protection mechanisms are securely designed and governed. The role focuses on translating data classification requirements into practical, enforceable controls and reviewing existing data protection measures against industry best practices and NCA ECC standards.</p> <h4>Key responsibilities:</h4> <ul> <li>Translate data classification into practical controls — defining what data is sensitive and how it must be protected.</li> <li>Design DLP (Data Loss Prevention) coverage across endpoints, email, web, and cloud, as applicable.</li> <li>Ensure DLP integration with key tools, including Email Gateway, MDM, endpoint agents, and proxy/CASB solutions where used.</li> <li>Review current DLP and backup/data protection setups against best practices and NCA ECC; recommend improvements.</li> <li>Define secure baselines, including policy settings, exception handling, tuning, encryption alignment, and retention policies.</li> <li>Define SOC/SIEM monitoring and response use-cases, such as suspected data exfiltration and policy violations.</li> <li>Deliver evidence artifacts for audits, along with runbooks, SOPs, and training/knowledge transfer materials.</li> </ul> <h4>Requirements</h4> <ul> <li>Arabic speakers</li> <li>6 years of relevant experience in data protection, DLP design, and governance.</li> <li>Strong understanding of data classification frameworks and how to operationalize them into technical controls.</li> <li>Experience reviewing and improving DLP and backup/data protection architectures against compliance standards, particularly NCA ECC.</li> <li>Ability to define secure configuration baselines and exception-handling processes.</li> <li>Experience collaborating with SOC/SIEM teams to define monitoring and incident response use-cases.</li> <li>Strong documentation skills for audit evidence, runbooks, and SOPs.</li> <li>Strong communication skills to deliver training and knowledge transfer to internal teams.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Supervise and coordinate activities of cooks and workers. Determine how food should be presented and create decorative food displays. Ensure proper portion, arrangement, and food garnish to be served. Monitor the quantity of food that is prepared. Inform Food &amp; Beverage service staff of menu specials and out of stock menu items. Prepare special meals or substitute items. Assist cooks and kitchen staff with various tasks. Provide cooks with needed items. Monitor stock of kitchen supplies and food. Maintain kitchen logs for food safety program and food products. Ensure the quality of the food items and notify manager if a product does not meet specifications. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Address guests service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Technical, Trade, or Vocational School Degree. Related Work Experience: 4 to 6 years of related work experience. Supervisory Experience: At least 2 years of supervisory experience. License or Certification: None</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food &amp; Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 3 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food &amp; Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 3 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food &amp; Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 3 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food &amp; Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 3 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><u><span>About CIVIC</span></u></p><br> <p><span>Center for Civilians in Conflict (CIVIC) is an international nonprofit and nongovernmental organization with offices around the world working to improve protection for civilians in conflict zones. Our mission is to support communities affected by conflict in their quest for protection and work with armed actors and relevant institutions to strengthen their resolve and capacity to prevent and respond to civilian harm. We are advocates who believe that no civilian caught in conflict should be ignored, and advisors who provide practical solutions to preventing and responding to civilian harm. Learn more at&nbsp;</span><span>civiliansinconflict.org</span><span>.&nbsp;&nbsp;</span></p><br> <p><u><span>About the Position</span></u></p><br> <p><span>The Center for Civilians in Conflict (CIVIC) seeks an experienced <span>Senior Program Manager</span> to lead the implementation, operational management, and strategic development of its Yemen portfolio.</span></p><br> <p><span>Based in Amman, the Senior Program Manager will oversee programme implementation across Yemen, while ensuring high-quality delivery, donor compliance, financial stewardship, and operational effectiveness. The position serves as the principal day-to-day manager of the Yemen programme and works closely with country-based teams, partners, donors, and regional stakeholders to advance CIVIC's mission of improving the protection of civilians.</span></p><br> <p><span>The Senior Program Manager will supervise programme staff, manage institutional donor grants, contribute to strategic growth, and represent CIVIC with humanitarian, governmental, and international partners.</span></p><br> <p><span><span>Location:</span> Amman, Jordan</span></p><br> <p><span><span>Travel:</span> Frequent travel to Yemen (subject to security and access), Oman, Saudi Arabia, Egypt, and other regional locations as required.</span></p><br> <p><span>Reports to: </span><span>Country Director, Yemen</span></p><br> <p><u><span>Key Responsibilities</span></u></p><br> <p><em><span>Programme Leadership and Management</span></em></p><br> <ul> <li><span><span>Lead the implementation of CIVIC's Yemen programme portfolio.</span></span></li> <li><span><span>Ensure programmes are delivered on time, within budget, and in accordance with donor requirements. </span></span></li> <li><span><span>Oversee project planning, implementation, monitoring and adaptive management. </span></span></li> <li><span><span>Provide technical and managerial guidance to programme teams. </span></span></li> <li><span><span>Identify operational risks and develop mitigation measures. </span></span></li> <li><span><span>Ensure integration of Protection of Civilians principles across all programme activities. </span></span></li> <li><span><span>Support programme learning, quality assurance and organizational accountability.</span></span></li> </ul> <p><span><em><span>Grant and Donor Management</span></em></span></p><br> <ul> <li><span>Lead management of multiple institutional donor grants.</span></li> <li><span>Ensure compliance with donor contractual requirements and CIVIC policies.</span></li> <li><span>Prepare high-quality narrative reports. </span></li> <li><span>Coordinate budget revisions, no-cost extensions and grant amendments.</span></li> <li><span>Maintain regular communication with donors.</span></li> <li><span>Coordinate internal grant management processes across programme, finance and operations teams.&nbsp;</span><br></li> </ul> <p><em><span>Financial Management</span></em></p><br> <ul> <li><span>Manage programme budgets and forecasts. </span></li> <li><span>Monitor expenditures against approved budgets.</span></li> <li><span>Support financial planning and budget development. </span></li> <li><span>Ensure efficient utilization of programme resources.</span></li> <li><span>Work closely with finance staff to ensure timely financial reporting and compliance.&nbsp;</span><br></li> </ul> <p><em><span><span>Operational</span><span> Management</span></span></em></p><br> <ul> <li><span>Coordinate programme operations across multiple locations.</span></li> <li><span>Support recruitment, procurement, logistics and administrative planning.</span></li> <li><span>Ensure </span><span>operational </span><span>systems support effective programme implementation.</span></li> <li><span>Contribute to security planning and operational risk management.</span></li> <li><span>Coordinate with regional and headquarters teams to resolve operational challenges.&nbsp;</span><br></li> </ul> <p><em><span><span>Business </span><span>Development</span></span></em></p><br> <ul> <li><span>Identify opportunities for programme growth.</span></li> <li><span>Lead or contribute to proposal development.</span></li> <li><span>Prepare concept notes and project designs.</span></li> <li><span>Develop budgets and implementation plans for new funding opportunities.</span></li> <li><span>Support donor engagement and strategic partnerships.&nbsp;</span><br></li> </ul> <p><em><span><span>Representation</span><span> and Partnerships</span></span></em></p><br> <ul> <li><span>Represent CIVIC with donors, UN agencies, NGOs, civil society organizations, and relevant authorities.</span></li> <li><span>Build and maintain productive relationships with humanitarian and development partners.</span></li> <li><span>Engage with protection, humanitarian coordination and security sector actors as appropriate.</span></li> <li><span>Participate in coordination forums and working groups.</span></li> <li><span>Promote CIVIC's mission and technical expertise externally.&nbsp;</span><br></li> </ul> <p><em><span>Staff Management</span></em></p><br> <ul> <li><span>Supervise programme staff.</span></li> <li><span>Support staff development and performance management.</span></li> <li><span>Foster collaboration across programme, operations and technical teams.</span></li> <li><span>Promote a positive and inclusive team culture.</span></li> </ul> <p><span>KeyQualifications</span></p><br> <p><em><span>Education</span></em></p><br> <ul> <li>Master's degree in International Relations<span>, Conflict Studies, Political Science, International Development, Humanitarian Affairs, Public Administration, or another relevant field.</span></li> </ul> <p><em><span>Experience</span></em></p><br> <ul> <li><span><span>Minimum seven (7) years of progressively responsible experience</span><span> managing complex humanitarian, stabilization, peacebuilding or protection programmes.</span></span></li> <li><span><span>Demonstrated experience managing programmes in&nbsp;</span><span>Yemen</span><span> is essential.</span></span></li> <li><span><span>Experience working within the humanitarian response in Yemen, including coordination with national and international partners. </span></span></li> <li><span><span>Experience with ECHO</span><span> is essential</span></span></li> <li><span><span>Proven&nbsp;</span><span>experience </span><span>managing</span><span> multi-million-dollar </span><span>institutional </span><span>donor </span><span>grants</span><span>.</span></span></li> <li><span><span>Strong&nbsp;</span><span>experience</span><span> in programme cycle management.</span></span></li> <li><span><span>Experience developing proposals and securing institutional funding. </span></span></li> <li><span><span>Experience managing programme budgets and financial oversight.</span></span></li> <li><span><span>Experience supervising multidisciplinary and multicultural teams. </span></span></li> <li><span><span>Experience working in insecure and conflict-affected environments.&nbsp;</span></span> <br></li> </ul> <p><em><span><span>Technical </span><span>Competencies</span></span></em></p><br> <ul> <li><span><span>Excellent programme management </span><span>skills</span><span>.</span></span></li> <li><span><span>Strong grant and contract management.&nbsp;</span></span><br></li> <li><span><span>Financial planning and budget management. </span></span></li> <li><span><span>Monitoring, evaluation and adaptive programming. </span></span></li> <li><span><span>Operational</span><span> planning and coordination.</span></span></li> <li><span><span>Risk management. </span></span></li> <li><span><span>Stakeholder engagement and&nbsp;</span><span>representation</span><span>. </span></span> <br></li> <li><span><span>Strong analytical and problem-solving skills. </span></span></li> <li><span><span>Excellent report&nbsp;</span><span>writing</span><span>.</span></span></li> <li><span><span>Excellent interpersonal and negotiation skills.&nbsp;</span></span> <br></li> </ul> <p><span><em><span>Languages</span></em></span></p><br> <p><span><span>• </span><span>Fluency in English (spoken and written).</span><br></span> <span><span>• </span><span>Fluency in Arabic (spoken and written).</span></span><br></p><br> <p><span><span>Other </span><span>Requirements</span></span></p><br> <ul> <li><span><span>Ability to be based full-time in </span><span>Amman, Jordan</span><span>.</span></span></li> <li><span><span>Willingness and ability to undertake frequent travel throughout the Middle East, including to&nbsp;</span><span>Yemen (subject to security conditions), Oman, Saudi Arabia, Egypt, and other countries as required</span><span>. </span></span> <br></li> <li><span><span>Demonstrated commitment to the protection of civilians, humanitarian principles, and conflict-sensitive programming.&nbsp;</span></span></li> </ul> <p><span><u><span>Additional Details</span>&nbsp;</u></span><br></p><br> <p><span>Application Deadline: August 14, 2026&nbsp;</span><br></p><br> <p><span>Due to the high volume of applications, only candidates selected for an interview will be contacted.&nbsp;<em><span>Shortlisted candidates will receive an email invitation from TestGorilla to submit their resume. Please complete this step promptly to ensure your candidacy is fully considered.</span></em></span></p><br> <p><span>CIVIC is an Equal Opportunities Employer committed to fostering a diverse and inclusive environment, and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic.&nbsp;</span></p><br> <p><span>Note to Recruiters and Placement Agencies: CIVIC does not accept unsolicited agency resumes and does not pay placement fees for candidates submitted by agencies other than its approved partners.</span></p><br> </div>

<p><b style="font-size: 11px;">JOB TITLE: </b>Programme Associate (VAM)</p> <p> <b>TYPE OF CONTRACT: </b>Service Contract L6</p> <p> <b>UNIT/DIVISION: </b>Programme / RAM</p> <p> <b>DUTY STATION (City, Country): </b>Amman, Jordan</p> <p> <b>DURATION: </b>12 months</p> <br> <br> <p> <b>BACKGROUND AND PURPOSE OF THE APPOINTMENT:</b> </p> <p>WFP Jordan works with national institutions and partners to strengthen food security, social protection and evidence-based programming. The Vulnerability, Assessment and Mapping (VAM) function generates and manages evidence to support programme design, targeting, market analysis, monitoring and operational decision-making.</p> <p> </p> <p>The post is based in the WFP Jordan Country Office in Amman. Under the guidance and supervision of the Senior VAM Officer, the VAM Associate will contribute to market analysis, assessment design and implementation, household profiling, targeting analysis, evidence generation and capacity strengthening activities.</p> <p> <b> </b> </p> <p> <b>ACCOUNTABILITIES/RESPONSIBILITIES:</b> </p> <p> <b>Market Analysis and Price Monitoring</b> </p> <p> Lead the planning, coordination, collection, management and analysis of market price data in collaboration with relevant units, including Supply Chain and Field Offices, and prepare monthly, quarterly and ad hoc market monitoring reports and bulletins to support programme and country office decision-making.</p> <p> Serve as a focal point for the resolution of technical and operational queries and problems related to market analysis, price monitoring and economic trends.</p> <p> Lead assessments and analysis related to the Minimum Expenditure Basket (MEB), affordability and household purchasing power.</p> <p> Monitor market trends, inflation and economic risks and support Country Office risk management, including the formulation, updating and monitoring of key economic and market-price risk indicators in the CO risk register.</p> <p> Support the generation of evidence on market conditions and economic factors affecting food security and programme implementation.</p> <p> </p> <p> <b>Assessment, Targeting and Evidence Generation</b> </p> <p> support the design and implementation of quantitative and qualitative assessments, including periodical vulnerability assessments, surveys and regular monitoring activities, under the guidance of the VAM Officer, covering methodology, sampling, tool development, oversight of enumerator training and field data collection, and quality assurance.</p> <p> Conduct data cleaning, validation and analysis using SPSS, R, Excel or similar tools.</p> <p> Conduct household profiling, vulnerability and targeting analyses, including regression analysis where appropriate, to identify factors influencing food security and programme outcomes, assess targeting effectiveness, and inform beneficiary selection, prioritization and programme decision-making.</p> <p> Analyze indicators related to food security, nutrition, markets, vulnerability, resilience and livelihoods, applying gender, accountability to affected populations (AAP) and protection perspectives, and prepare clear reports and evidence products.</p> <p> Support the dissemination of evidence products in accordance with WFP protocols, compile lessons learned and best practices, and contribute to the preparation of external VAM products.</p> <p> Contribute analytical evidence to discussions and implementation of WFP assistance, including general food assistance, school feeding and resilience-based programmes.</p> <p> Support coordination with government institutions, UN agencies, NGOs and other partners to support assessments, analysis and evidence generation.</p> <p> Maintain clear documentation of business processes, methodologies, datasets and analytical processes, and contribute to effective information management and sharing.</p> <p> </p> <p> <b>Capacity Building and Partnerships</b> </p> <p> in Coordination with the VAM officer, technically support analytical initiatives between WFP, government institutions and other partners in line with WFP corporate policies and data protection and privacy requirements.</p> <p> Support the establishment and implementation of technical agreements and joint analytical activities with national counterparts, including the Department of Statistics of Jordan, as relevant.</p> <p> Support capacity strengthening activities for WFP staff, partners and government counterparts in market monitoring, targeting, household analysis and food security analysis.</p> <p> Provide technical support to government institutions and other partners to strengthen national capacities in food security information, market analysis, early warning systems and evidence-based decision-making, including but not limited to the Food Security Information Management System, administered by the Higher Food Security Council.</p> <p> Perform other related duties as required.</p> <p> </p> <p><br></p> <p> </p> <p> </p><p><strong>Desired Candidate Profile</strong></p><p><b>Education: </b>Completion of secondary school education. A post-secondary certificate in a related functional area is desirable.</p><br><p><b>Experience: </b>At least six years of progressively responsible experience, including relevant experience in assessments, data analysis, market monitoring, targeting or food security analysis.</p><br><p><b>Knowledge &amp; Skills:</b></p><p>Experience in conducting surveys, assessments and quantitative data analysis.</p><p>Good understanding of household vulnerability analysis and targeting approaches.</p><p>Proficiency in SPSS, R, STATA, Excel or other data analysis software.</p><p>Ability to conduct and interpret statistical analysis, including regression analysis, and translate findings into clear recommendations.</p><p>Strong report writing, data presentation and communication skills.</p><p>Experience working with government counterparts and humanitarian or development partners.</p><br><p><b>Other Post Requirements</b></p><p>Previous experience in humanitarian or development contexts.</p><p>Previous experience in conducting assessments, surveys or research.</p><p>Experience in household-level data analysis, targeting, market monitoring or food security analysis.</p><p>Good report writing and communication skills.</p><p> </p><p><b>Languages: </b>Fluency in oral and written Arabic and English</p>

<p> <strong>Title: Strategic Alliance Associate Cyber</strong> </p> <p> <br> </p> <p> </p> <p> <strong>Role Summary</strong> </p> <p>Support the execution of Deloitte Cyber s strategic alliance go-to-market strategy across the Middle East by partnering with global technology alliances to co-create differentiated cyber offerings and drive revenue growth. Collaborate with alliance partners, and market leadership to operationalize joint business plans across business development, enablement, eminence, and governance.</p> <p>This role offers the unique opportunity to work closely with Deloitte s esteemed alliance partners, leveraging cutting-edge technology and solutions to build joint offerings that strengthen Deloitte s market position. You will contribute directly to expanding Deloitte s cyber service portfolio and revenue by executing against a structured Go To Market framework across four core pillars.</p> <p> </p> <p><strong><br></strong></p><p> <strong>Key Responsibilities</strong> </p> <p> <strong> 1. </strong> <strong>Business Development</strong> </p> <p> </p> <ul> <li>Support the development and execution of joint go-to-market plans with strategic cyber alliance partners to expand Deloitte s service footprint and revenue pipeline.</li> <li>Identify and qualify joint business opportunities by collaborating with sales leadership and teams, and partner ecosystems across the Middle East.</li> <li>Coordinate joint solutioning sessions and proof-of-concept engagements, translating partner capabilities into client-relevant cyber offerings.</li> <li>Track and report on alliance-sourced pipeline, revenue attribution, and joint opportunity progression using CRM and internal reporting tools.</li> </ul> <p> <strong> 2. </strong> <strong>Enablement and Training</strong> </p> <p> </p> <ul> <li>Identify and activate enablement programs that equip Deloitte cyber practitioners with knowledge of alliance partner technologies, solutions, and joint value propositions.</li> <li>Coordinate certification pathways and technical training sessions in partnership with alliance vendors, ensuring content aligns with market demand and service line priorities.</li> <li>Maintain enablement assets including solution playbooks, battle cards, and internal knowledge bases ensuring materials remain current and accessible.</li> <li>Monitor practitioner certification completion and competency development against alliance program targets.</li> </ul> <p> <strong> 3. </strong> <strong>Eminence and Marketing</strong> </p> <p> </p> <ul> <li>Support the planning and execution of joint marketing campaigns, industry events, and thought leadership initiatives that elevate Deloitte Cyber s alliance narrative in the market.</li> <li>Collaborate with marketing and communications teams to develop joint collateral, case studies, and eminence materials showcasing co-created solutions and client impact.</li> <li>Coordinate partner participation in Deloitte-hosted and third-party cyber events across the region, managing logistics and content alignment.</li> <li>Contribute to digital eminence and social media activities that amplify joint offerings and reinforce market positioning.</li> </ul> <p> <strong> 4. </strong> <strong>Internal Governance</strong> </p> <p> </p> <ul> <li>Maintain alliance operational rhythms, including business reviews, performance scorecards, and executive reporting dashboards.</li> <li>Ensure compliance with Deloitte s alliance policies, contractual frameworks, and risk management protocols.</li> <li>Support the documentation and tracking of alliance agreements, amendments, and partnership terms in coordination with legal, procurement, and risk teams.</li> <li>Facilitate cross-functional coordination between cyber practices, enabling services, and alliance leadership to ensure alignment on priorities, timelines, and resource allocation.</li> </ul> <p> <strong> 9. </strong> <strong>Certifications (Preferred but Not Required)</strong> </p> <p> </p> <ul> <li>Relevant certifications such as Certified Information Systems Security Professional (CISSP), CompTIA Security+, or vendor-specific cyber credentials are advantageous.</li> <li>Project management or alliance management certifications (e.g., PMP, CAPM, or similar) are a plus.</li> </ul> <br> <p> <br> </p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Qualifications and Experience</strong> </p> <p> <strong> 5. </strong> <strong>Education</strong> </p> <p> </p> <ul> <li>Bachelor s degree in computer science, business administration, or a related discipline. </li> </ul> <p> <strong> 6. </strong> <strong>Professional Experience</strong> </p> <p> </p> <ul> <li>3-4 years of experience in strategic alliances, Channel Management business development, partner management, technology consulting, or a related role within professional services, technology vendors, or cybersecurity firms.</li> <li>Demonstrable exposure to go-to-market execution, joint business planning, or ecosystem partnerships in a consulting environment.</li> <li>Prior experience supporting enablement programs, training coordination, or knowledge management initiatives is highly desirable.</li> <li>Familiarity with the cybersecurity landscape including key technology categories such as identity and access management, threat intelligence, security operations, cloud security, or managed security services is preferred.</li> </ul> <p> <strong> 7. </strong> <strong>Functional and Technical Competencies</strong> </p> <p> </p> <ul> <li>Strong program and project coordination skills with the ability to manage multiple concurrent workstreams, deadlines, and stakeholders across distributed teams.</li> <li>Proficiency in CRM platforms, business intelligence tools, and the Microsoft Office suite; comfort with data analysis and dashboard reporting to track pipeline and alliance performance.</li> <li>Strong background and hands-on experience with collaboration tools to build, automate, and manage internal tracking mechanisms, reporting repositories, and team coordination workspaces.</li> <li>Solid understanding of contractual and governance frameworks governing strategic partnerships, including experience coordinating with legal, procurement, compliance, or risk functions.</li> <li>Ability to synthesize complex technical concepts into clear, client-ready messaging and practitioner-facing enablement content.</li> </ul> <p> <strong> 8. </strong> <strong>Interpersonal and Communication Skills</strong> </p> <p> </p> <ul> <li>Excellent written and verbal communication skills in English; fluency in Arabic is highly advantageous given the regional client and partner landscape.</li> <li>Strong relationship-building and stakeholder management capabilities, with a collaborative style suited to matrixed, multicultural environments.</li> <li>High degree of executive presence and professionalism when interfacing with senior leadership, and alliance partners.</li> <li>Self-directed with a proactive mindset, intellectual curiosity, and the ability to operate effectively with limited supervision in a fast-paced, deadline-driven setting.</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>VirtuStaff is seeking a highly organized and client-focused Senior Client Success &amp; Operations Specialist to join its Jordan-based pre-launch team and help establish the company’s service-delivery operations ahead of launch.</p><p>The successful candidate will support the full client journey after the commercial handover, including onboarding, agent activation, service monitoring, client communication, Day-15 and monthly reviews, incident coordination, replacement follow-up and client-retention activities. The specialist will act as the main day-to-day operational contact for active clients and coordinate closely with Sales, HR, Technical Support and Management to ensure that clients receive a reliable and well-managed service.</p><p><br></p><p>The role will also support VirtuStaff’s training ecosystem by identifying training needs, researching and evaluating training providers, coordinating course launches and monitoring whether training improves agent readiness, performance and client satisfaction. This is a hands-on individual-contributor position with significant operational ownership, but no direct team-management responsibility during the initial phase.</p><p>The original role covers the client journey after sale as well as training-provider and course coordination, while specialist execution remains with the relevant internal or third-party teams.</p><p><br></p><p><b>Key Responsibilities<span></span></b></p><ul><li>Review sales handovers and confirm that all client, role, billing and operational information is complete.</li><li>Coordinate client onboarding, kickoff meetings and activation plans.</li><li>Confirm client readiness, system access, working hours, supervision and communication requirements.</li><li>Act as the primary day-to-day operational contact for active clients.</li><li>Maintain a clear health status for each client account and assigned agent.</li><li>Conduct documented Day-15 reviews and monthly service reviews.</li><li>Monitor client satisfaction, service quality, attendance concerns and performance risks.</li><li>Coordinate operational incidents with HR, Technical Support, Sales and Management.</li><li>Keep clients informed during service issues using confirmed and accurate information.</li><li>Coordinate corrective-action, additional-training and replacement processes.</li><li>Follow up on replacement cases and ensure client requirements are properly documented.</li><li>Identify clients at risk of cancellation and support service-recovery plans.</li><li>Track client and seat retention, service issues, replacement reasons and recurring concerns.</li><li>Identify potential account-expansion opportunities and refer them to the Sales team.</li><li>Maintain SOPs, checklists, client records, incident logs and operational dashboards.</li><li>Identify training needs based on client feedback, quality concerns, candidate weaknesses and role requirements.</li><li>Research universities, institutes, trainers, online platforms and other potential training providers.</li><li>Compare training providers based on quality, relevance, credibility, language, assessments, certification, rights and cost.</li><li>Coordinate course structure, platform setup, testing, launch and learner access.</li><li>Monitor enrolment, completion, pass rates, learner feedback and training effectiveness.</li><li>Prepare recommendations regarding course providers, costs, pricing and commercial models for Management approval.</li><li>Coordinate with Marketing, Technical Support, Design and external providers when launching training programmes.</li><li>Prepare weekly and monthly reports covering client health, incidents, retention, onboarding and training activity.</li></ul><p>The role is intended to coordinate client onboarding, account health, service recovery, replacements and retention while also supporting the training catalogue and provider network.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Three to five years of experience in client success, operations, service delivery, account management, BPO, outsourcing, staffing, SaaS implementation or a similar service environment.</li><li>Proven experience supporting B2B clients after the sale.</li><li>Experience coordinating client onboarding, service reviews and operational follow-up.</li><li>Strong client communication and relationship-management skills.</li><li>Ability to manage complaints, incidents and service-recovery situations calmly and professionally.</li><li>Strong organizational, documentation and follow-up skills.</li><li>Ability to create and maintain practical SOPs, checklists, workflows and reports.</li><li>Experience using CRM, ticketing, project-management, attendance or workforce-management systems.</li><li>Understanding of client satisfaction, account health, retention and churn.</li><li>Ability to analyze operational information and identify recurring issues.</li><li>Experience coordinating training programmes, training providers, online courses or LMS platforms is strongly preferred.</li><li>Ability to evaluate training quality, relevance and commercial suitability.</li><li>Experience comparing supplier proposals and negotiating costs is an advantage.</li><li>Strong Arabic and English business communication.</li><li>Experience dealing with UAE or GCC clients is strongly preferred.</li><li>Ability to coordinate effectively across Jordan, Egypt and UAE teams.</li><li>Good commercial judgment and the ability to balance client satisfaction with operational feasibility.</li><li>Comfortable working in a fast-moving pre-launch environment.</li><li>Available to work full-time from the VirtuStaff office in Jordan.</li></ul><p><br></p><p>The original requirements emphasize client onboarding, retention, escalations, GCC communication, operational systems and training-provider coordination.</p><p><br></p><p><b>Preferred Background</b></p><p>Candidates with experience in one or more of the following areas will be preferred:</p><ul><li>SaaS or technology platforms.</li><li>Outsourcing or BPO.</li><li>Recruitment or staffing operations.</li><li>Customer success or account management.</li><li>Workforce management.</li><li>Learning and development.</li><li>LMS or online-training operations.</li><li>Client onboarding and implementation.</li><li>Quality assurance or service delivery.</li></ul><p><br></p></div>