وظائف مندوب مبيعات في الأردن

<p>Senior Procurement Officer (Supervisor) Confidential - A leading company in Jordan (Retail / Electronics) Jordan Retail, Our client, A leading company in Jordan (Retail / Electronics), is looking for Senior Procurement Officer (Supervisor) to be based in Amman Jordan and reports to Procurement Manager Interested candidates who meet the criteria can apply by forwarding their CVs directly to the below email address and put in the subject (Senior Procurement Officer (Supervisor) - Retail /Electronics- Jordan ) EMAIL_ADDRESS-impact.jo The Senior Procurement Officer (Supervisor) will develop and Implement Procurement strategy within specified categories and establish performance for each, managing the interface with suppliers. Senior Procurement Officer will lead the development of appropriate relationships with key partners. Senior Procurement Officer engage and gain buy in from key stakeholders in developing and implementing category strategy. In addition, responsible for running the purchasing in an efficient manner and contribute to achieve the profitable growth of Store.</p><p><b>Principal Duties and Responsibilities:</b></p><ul><li>Fixed and Intangible Assets:</li><li>Keep the company's equipment s and assets in good condition.</li><li>Follow the hygiene and safety rules of the store and local authorities.</li><li>Keep Ensure sufficient supply of consumer goods.</li><li>Human Resources:</li><li>Motivate and empower staff and redress their requirements periodically.</li><li>Train the staff &amp; prepare succession planning for potential candidates and high performers.</li><li>Schedule staff's working hours and delegate appropriate responsibilities and monitor their appearance (uniforms, badges, cleanliness, and attendance record).</li><li>Report immediately to the superior or concerned Reporting Manager, of any incidents/irregularities that could affect the operation of store.</li><li>Provide guidance and education to employees on procurement policies and procedures.</li><li>Communicate effectively with management, coworkers and store staff.</li><li>Monitor feedback to improve product mix and manpower planning.</li><li>check the number of promoters of each supplier</li><li>Merchandise:</li><li>Ensure to have an appropriate &amp; adequate assortment of items in terms of quantity, quality and price range.</li><li>Ensure that the best purchasing terms are obtained from supplier in terms of purchasing price, rebate and terms of payment.</li><li>Plan and negotiate promotions frequently in order to get best deals.</li><li>Study and check the competitor's price level frequently and take the appropriate decision.</li><li>Control stock carefully and adjust accordingly by monitoring purchase order and sales.</li><li>Control the supplier s manpower that performs the role of merchandises/promoters.</li><li>Build strong relationships with vendors.</li><li>Specifying market requirements for current and future products by conducting market research supported by on-going visits to vendors, and exhibitions. Correspondence with all local suppliers, and setting the deals with them. Getting new agencies/vendors. Setting deals with suppliers/vendors. Ordering, &amp; purchasing, &amp; Merchandising (Offers, Shelf Arrangement, Shelf Leasing, and Promotional Items. To maintain reference files of catalogs and literature, gather information on new products, and study new procedures which might be applicable to Extra line of business. Check the display of supplier s podiums in all branches and the location of each item. Check the display of each department in all branches. Follow up the sales with showroom managers. Make transfer between branches Follow up the display of items of all branches</li><li>Finance:</li><li>Utilize the stores available budget and prepare the monthly report.</li><li>Check the gross margin and monitor the shrinkage by inventory.</li><li>Follow and make sure that all the rebates are paid.</li><li>Ensure the stock level is according to the budget.</li><li>Agreement Payment Minus P.Os Marketing Contributions Supplier s stock</li><li>Supply Chain :</li><li>Requesting purchasing orders</li><li>Requesting minus</li><li>Information &amp; Communication:</li><li>Report any action that might interfere with proper functioning of the company.</li><li>Insure the circulation of information within the hierarch.</li><li>Report any information that might affect the result of the company.</li><li>Communicate social information that can affect the activities and/or image of the company.</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration, Supply Chain, Logistics, Accounting, or related field.</li><li>4 - 7 years of procurement experience, preferably in retail, electronics, appliances, IT, or FMCG.</li><li>Strong supplier negotiation and follow-up skills.</li><li>Good knowledge of purchase orders, quotations, contracts, and logistics documentation.</li><li>Strong Excel and ERP/system experience.</li><li>Good English communication skills.</li><li>Organized, detail-oriented, and able to work under pressure.</li></ul><p>Preferred</p><ul><li>Experience in consumer electronics or retail procurement.</li><li>Vendor management with international brands.</li><li>Knowledge of import procedures, warranties, and after-sales coordination</li></ul>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <ul> <li>Handle customer interactions across all channels, including voice, email, WhatsApp, live chat, and social media.</li> <li>Deliver timely, accurate, and personalized responses aligned with luxury service standards and brand tone of voice.</li> <li>Provide a seamless omnichannel experience, ensuring continuity across customer touchpoints.</li> <li>Manage and document all customer interactions in Salesforce Service Cloud, with strong focus on First Contact Resolution (FCR).</li> <li>Maintain a professional, empathetic, and solution-oriented approach in all customer engagements.</li> <li>Deliver personalized, high-quality service that reflects the values, image, and standards of Chalhoub Group’s luxury Maisons.</li> <li>Proactively identify and act on sales and assisted-selling opportunities during customer interactions.</li> <li>Support revenue-generating initiatives such as pay-by-link, product recommendations, and cross-sell opportunities.</li> <li>Escalate complex or sensitive cases appropriately while maintaining customer confidence and satisfaction.</li> <li>Consistently meet and exceed defined KPIs, including: <ul> <li>Quality and customer satisfaction</li> <li>Productivity and adherence</li> <li>Sales contribution</li> <li>Service level targets</li> </ul> </li> <li>Adhere strictly to internal processes, compliance requirements, and luxury communication guidelines.</li> <li>Contribute to continuous improvement by flagging customer pain points and process gaps.</li> </ul> <h4>What you’ll need to succeed</h4> <ul> <li>Strong written and verbal communication aligned with luxury service standards.</li> <li>Commercial and sales-oriented mindset.</li> <li>High emotional intelligence and strong customer empathy.</li> <li>Excellent problem-solving and ownership mentality.</li> <li>Strong multitasking and prioritization skills.</li> <li>Ability to perform effectively in a fast-paced, KPI-driven environment.</li> <li>Digital fluency and openness to AI-enabled tools and automation.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

<p><h4>Description</h4> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe. Octopus by RTG is hiring a Senior Salesforce Product Owner for one of our partners.</p> <h4>Job overview</h4> <p>We are seeking a highly experienced Senior Salesforce Product Owner to lead the strategy, roadmap, and delivery of Salesforce-based solutions. This role bridges business needs and technical execution, ensuring that Salesforce capabilities are leveraged to drive business value, improve user experience, and support scalable growth.</p> <h4>Role responsibilities</h4> <ul> <li>Own and manage the Salesforce product roadmap aligned with business objectives</li> <li>Collaborate with stakeholders to gather, analyze, and prioritize business requirements</li> <li>Translate business needs into clear user stories, acceptance criteria, and backlog items</li> <li>Act as the primary point of contact between business teams and Salesforce development teams</li> <li>Prioritize backlog based on business value, technical feasibility, and dependencies</li> <li>Lead sprint planning, backlog grooming, and product demos in Agile environments</li> <li>Ensure successful delivery of Salesforce solutions (Sales Cloud, Service Cloud, etc.)</li> <li>Monitor product performance and drive continuous improvement</li> <li>Define KPIs and track success metrics for Salesforce initiatives</li> <li>Ensure best practices in Salesforce configuration, customization, and integrations</li> <li>Support change management, user training, and adoption strategies</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Business, IT, Computer Science, or related field</li> <li>5+ years of experience as a Product Owner, Business Analyst, or similar role</li> <li>Strong hands-on experience with Salesforce platform (e.g., Sales Cloud, Service Cloud)</li> <li>Proven experience working in Agile/Scrum environments</li> <li>Strong understanding of Salesforce capabilities, limitations, and best practices</li> <li>Experience writing user stories and managing product backlogs</li> <li>Excellent stakeholder management and communication skills</li> <li>Ability to translate technical concepts into business-friendly language</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe. Octopus by RTG is hiring a Senior Salesforce Product Owner for one of our partners.</p> <h4>Job overview</h4> <p>We are seeking a highly experienced Senior Salesforce Product Owner to lead the strategy, roadmap, and delivery of Salesforce-based solutions. This role bridges business needs and technical execution, ensuring that Salesforce capabilities are leveraged to drive business value, improve user experience, and support scalable growth.</p> <h4>Role responsibilities</h4> <ul> <li>Own and manage the Salesforce product roadmap aligned with business objectives</li> <li>Collaborate with stakeholders to gather, analyze, and prioritize business requirements</li> <li>Translate business needs into clear user stories, acceptance criteria, and backlog items</li> <li>Act as the primary point of contact between business teams and Salesforce development teams</li> <li>Prioritize backlog based on business value, technical feasibility, and dependencies</li> <li>Lead sprint planning, backlog grooming, and product demos in Agile environments</li> <li>Ensure successful delivery of Salesforce solutions (Sales Cloud, Service Cloud, etc.)</li> <li>Monitor product performance and drive continuous improvement</li> <li>Define KPIs and track success metrics for Salesforce initiatives</li> <li>Ensure best practices in Salesforce configuration, customization, and integrations</li> <li>Support change management, user training, and adoption strategies</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Business, IT, Computer Science, or related field</li> <li>5+ years of experience as a Product Owner, Business Analyst, or similar role</li> <li>Strong hands-on experience with Salesforce platform (e.g., Sales Cloud, Service Cloud)</li> <li>Proven experience working in Agile/Scrum environments</li> <li>Strong understanding of Salesforce capabilities, limitations, and best practices</li> <li>Experience writing user stories and managing product backlogs</li> <li>Excellent stakeholder management and communication skills</li> <li>Ability to translate technical concepts into business-friendly language</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe. Octopus by RTG is hiring a Senior Salesforce Product Owner for one of our partners.</p> <h4>Job overview</h4> <p>We are seeking a highly experienced Senior Salesforce Product Owner to lead the strategy, roadmap, and delivery of Salesforce-based solutions. This role bridges business needs and technical execution, ensuring that Salesforce capabilities are leveraged to drive business value, improve user experience, and support scalable growth.</p> <h4>Role responsibilities</h4> <ul> <li>Own and manage the Salesforce product roadmap aligned with business objectives</li> <li>Collaborate with stakeholders to gather, analyze, and prioritize business requirements</li> <li>Translate business needs into clear user stories, acceptance criteria, and backlog items</li> <li>Act as the primary point of contact between business teams and Salesforce development teams</li> <li>Prioritize backlog based on business value, technical feasibility, and dependencies</li> <li>Lead sprint planning, backlog grooming, and product demos in Agile environments</li> <li>Ensure successful delivery of Salesforce solutions (Sales Cloud, Service Cloud, etc.)</li> <li>Monitor product performance and drive continuous improvement</li> <li>Define KPIs and track success metrics for Salesforce initiatives</li> <li>Ensure best practices in Salesforce configuration, customization, and integrations</li> <li>Support change management, user training, and adoption strategies</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Business, IT, Computer Science, or related field</li> <li>5+ years of experience as a Product Owner, Business Analyst, or similar role</li> <li>Strong hands-on experience with Salesforce platform (e.g., Sales Cloud, Service Cloud)</li> <li>Proven experience working in Agile/Scrum environments</li> <li>Strong understanding of Salesforce capabilities, limitations, and best practices</li> <li>Experience writing user stories and managing product backlogs</li> <li>Excellent stakeholder management and communication skills</li> <li>Ability to translate technical concepts into business-friendly language</li> </ul></p><p></p>

<p>Main Objective of the Position u200b Our mission is to Simplify Life. avertra helps highly regulated, customer-centric industries, led by utilities and energy, deliver exceptional experiences through our MiCustomer platform and digital services. This is a hybrid growth role for someone who is equal parts relationship builder, analyst, and problem solver. You will grow client and partner relationships, represent avertra and MiCustomer in the market, and, just as importantly, dig into customer data to find the insight that drives the next opportunity, for the client and for our own product and growth teams. It is the kind of role that suits a consulting or industrial-engineering mind that also loves being in front of people. We are hiring more than one, and everyone starts broad, across accounts, client relationships, partnerships, and our MiCustomer User Group (MUG), so we can see where each person shines before specializing. You will begin by carrying conversations, extracting insight, and following up independently on live accounts. Within your second year, the path leads to owning accounts and pursuits end to end. Because these relationships are largely with US clients, a flexible schedule with some evening overlap is part of the rhythm. You can work US hours if you prefer, or split your day in a way that keeps you present for the meetings that matter.</p><p><b><br></b></p><p><b>Main Job Responsibilities</b></p><ul><li>Accounts &amp; Growth Planning: Research assigned accounts and their industry context, map stakeholders, and identify whitespace and expansion opportunities. Contribute to and, over time, own account plans that connect client goals to avertra's capabilities.</li><li>Client Relationships &amp; Discovery: Build, maintain, and grow assigned relationships across our community, carrying the conversation and following up independently. Run discovery that goes beyond surface answers, surfacing the goals, constraints, and friction that reveal where we can help.</li><li>Customer Data &amp; Insight: Analyze usage and adoption data to spot patterns, risks, and expansion signals across accounts. Translate what you find into clear, actionable insight, both for the client and as voice-of-customer input to product and growth.</li><li>Pre-Sales &amp; Solutioning: Support pursuits with a product-owner mindset, shaping the right solution to a client's need alongside product and engineering. Articulate the value of the MiCustomer platform (MiPortal, MiAgent, MiComm) in terms the client's decision-makers care about.</li><li>MiCustomer User Group (MUG): Onboard new members, drive engagement and follow-ups, and contribute to planning and content, turning the community into insight and advocacy.</li><li>Events &amp; Process: Represent avertra and MiCustomer at conferences and sessions, on-site and virtual, and own the client follow-ups that come out of them. Design repeatable growth processes, templates, and lightweight tooling that make the whole team faster and sharper, and measure the impact.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Genuinely Curious: You ask the question behind the question, and you know how to turn curiosity into insight that others walk past.</li><li>Value Articulator: You connect what we do to the outcomes a client actually cares about, in plain, compelling language, without hiding behind feature lists.</li><li>Relationship Builder: You bring warmth and energy that make clients want to keep talking to you. In a client-facing role, presence is not optional.</li><li>Analytical: You are comfortable in usage and adoption data, and you can separate signal from noise to find a real opportunity.</li><li>Process-Minded: You see a better way to run things and you design it, an industrial-engineering instinct applied to how growth actually gets done.</li><li>Product-Owner Mindset: In a pre-sales moment you translate a client's real need into a feasible, valuable solution, partnering naturally with product and engineering.</li><li>Knowledge, Skills and Abilities: Strong process design: you can map how work is done and redesign it for speed and quality. Pre-sales and product-owner mindset: you translate client needs into feasible, valuable solutions. Advanced data analytics: you can analyze customer usage and adoption data and turn it into insight for product and growth. Excellent client engagement, discovery, and relationship-building skills, with an engaging, high-energy presence. Strong spoken and written English for US clients</li><li>Education: Bachelor's degree in business, marketing, MIS, engineering, or a related field.</li><li>Experience: Around 2 to 4 years of experience. Exceptional candidates with more experience are welcome. Any external, client-facing experience is required. Experience in customer success or customer relationships, B2B or product marketing, market research, voice-of-customer, or project management is a strong plus.</li><li>Preferences: Background from a top-tier consulting firm (The big 4). Comfort with AI tools (for example Claude Code) is a plus, not a must.</li></ul>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <ul> <li>Build and maintain supplier/retailer relationships in order to build a strong working relationship</li> <li>Cascade targets to sales team leads</li> <li>Handle and respond to existing products queries from clients quickly, effectively and accurately</li> <li>Provide customers with the appropriate selection, sampling of products in response to their inquiries and provide quotations accordingly</li> <li>Anticipate the clients’ needs and provide appropriate solutions to meet these needs</li> <li>Facilitate prospecting of new clients to identify and develop new accounts</li> <li>Introduce the company’s profile and communicate the selection of products available</li> <li>Support in increasing the sales and following up on orders, stock and deliveries</li> <li>Oversee collection of receivables in timely fashion</li> <li>Provide market feedback to the commercial team regarding movement of goods / brands</li> <li>Coordinate with the marketing team on the budget requirements and limits</li> <li>Coordinate with sales team to ensure quality and accuracy of merchandising</li> <li>Keep abreast of the market conditions and trends in the field pertinent to brands / products</li> <li>Support the team with new product launch strategy and information</li> <li>Liaise with rewards and people partner to design updated commission schemes</li> <li>Participate in relevant projects and community activities as and when needed</li> <li>Develop and motivate team members to ensure transfer of know-how and continuous positive work environment</li> <li>Assign individual objectives for employee performance management purposes, manage performance, empower team, and provide formal and informal feedback in order to support professional development and maximize performance</li> </ul> <h4>What you’ll need to succeed</h4> <ul> <li>Minimum 8 years of relevant experience within the realm of luxury fashion brands</li> <li>Proficiency in English with fluency in Arabic</li> <li>Strong leadership capabilities</li> <li>An intuitive ability to anticipate and address customer needs</li> <li>Proactive monitoring of industry trends and competition to uphold optimal customer satisfaction levels</li> <li>Willingness to adapt work methods for enhanced performance</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <ul> <li>Handle customer interactions across all channels, including voice, email, WhatsApp, live chat, and social media.</li> <li>Deliver timely, accurate, and personalized responses aligned with luxury service standards and brand tone of voice.</li> <li>Provide a seamless omnichannel experience, ensuring continuity across customer touchpoints.</li> <li>Manage and document all customer interactions in Salesforce Service Cloud, with strong focus on First Contact Resolution (FCR).</li> <li>Maintain a professional, empathetic, and solution-oriented approach in all customer engagements.</li> <li>Deliver personalized, high-quality service that reflects the values, image, and standards of Chalhoub Group’s luxury Maisons.</li> <li>Proactively identify and act on sales and assisted-selling opportunities during customer interactions.</li> <li>Support revenue-generating initiatives such as Pay-by-Link, product recommendations, and cross-sell opportunities.</li> <li>Escalate complex or sensitive cases appropriately while maintaining customer confidence and satisfaction.</li> <li>Consistently meet and exceed defined KPIs, including: <ul> <li>Quality and customer satisfaction</li> <li>Productivity and adherence</li> <li>Sales contribution</li> <li>Service level targets</li> </ul> </li> <li>Adhere strictly to internal processes, compliance requirements, and luxury communication guidelines.</li> <li>Contribute to continuous improvement by flagging customer pain points and process gaps.</li> </ul> <h4>What you’ll need to succeed</h4> <ul> <li>Previous experience in customer care or contact center environments.</li> <li>Experience in luxury retail, fashion, beauty, or e-commerce is highly preferred.</li> <li>Proven experience managing end-to-end customer journeys (orders, delivery, returns, refunds).</li> <li>Hands-on experience handling customers across multiple digital and voice channels.</li> <li>Salesforce Service Cloud (case management).</li> <li>Genesys (telephony and omnichannel platform).</li> <li>Sprinklr (social media engagement and case handling).</li> </ul> <h4>Core capabilities</h4> <ul> <li>Strong written and verbal communication aligned with luxury service standards.</li> <li>Commercial and sales-oriented mindset.</li> <li>High emotional intelligence and strong customer empathy.</li> <li>Excellent problem-solving and ownership mentality.</li> <li>Strong multitasking and prioritization skills.</li> <li>Ability to perform effectively in a fast-paced, KPI-driven environment.</li> <li>Digital fluency and openness to AI-enabled tools and automation.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

<p><h4>Description</h4> <p>Sarmad is a Saudi fintech group building technology, platforms, and ventures for the financial sector, with a focus on enabling financial institutions in emerging markets.</p> <p>We are hiring a content strategist to create clear, credible content for Sarmad and Thamar across LinkedIn, website pages, thought leadership, sales collateral, case studies, white papers, and campaign assets.</p> <h4>Job description</h4> <ul> <li>Build and manage the content plan for Sarmad and Thamar</li> <li>Write LinkedIn content, website copy, articles, case studies, sales collateral, and thought leadership pieces</li> <li>Turn product, market, and leadership insights into clear content</li> <li>Support product launches, announcements, PR, and campaign communication</li> <li>Work closely with product marketing, design, sales, product, and leadership</li> <li>Maintain a consistent tone of voice across Sarmad and Thamar</li> </ul> <h4>Requirements</h4> <ul> <li>5+ years of experience in B2B content strategy, fintech content, financial services content, investment technology content, or banking content</li> <li>Experience writing for senior B2B audiences</li> <li>Ability to simplify complex products without making the message generic</li> <li>Strong editing and content planning skills</li> <li>Portfolio or writing samples are required</li> </ul> <p>Applications without relevant B2B technology, fintech, banking, investment, or financial services experience will not be considered.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b style="font-size: 11px;">About the Role</b></p> <p>Our Restaurant &amp; Bar Manager (Resto-Bar Manager) is responsible for the overall management, profitability, guest satisfaction, and operational excellence of the restaurant and bar. This role oversees daily operations, leads and develops the service and bar teams, ensures compliance with health and safety regulations, drives revenue growth, and delivers an exceptional dining and beverage experience aligned with the brand standards.</p> <p> </p> <p> <b>What you will do:</b> </p> <p> <b>Beverage Service Management</b> </p> <ul> <li>Lead and oversee all bar operations, ensuring the delivery of exceptional beverage experiences and service standards.</li> <li>Lead the design, implementation, and continuous enhancement of beverage manuals, Seasonal beverage menus, cocktail menus, wine selections, and promotional strategies to optimize operational consistency, guest engagement, and profitability.</li> <li>Train, coach, and develop bartenders and bar service team members on product knowledge, mixology techniques, sales skills, and guest engagement.</li> <li>Ensure the highest standards of beverage preparation, presentation, service delivery, consistency, and quality across all shifts in accordance with brand standards and operational requirements.</li> <li>Optimize fast moving items availability, inventory and cost efficiency.</li> <li>Drive beverage revenue and profitability by analyzing sales performance, identifying growth opportunities, and implementing strategic upselling, menu engineering, pricing, and promotional initiatives that enhance both guest experience and commercial results.</li> <li>Maintain exceptional standards of bar presentation, cleanliness, organization, and equipment maintenance to support operational excellence and an outstanding guest experience.</li> <li>Safeguard beverage assets and ensure accurate inventory reconciliation, stock accountability, and financial controls.</li> <li>Oversee and enforce compliance with responsible alcohol service standards, health and safety regulations, and licensing requirements, ensuring operational integrity, regulatory compliance, and a safe environment for guests and team members.</li> </ul> <p> </p> <p> <b>Food Service Management</b> </p> <ul> <li>Oversee the daily operations of the restaurant, ensuring efficient service delivery and exceptional guest experiences and consistently high service standards.</li> <li>Ensure compliance with established food service standards, operational procedures, and brand requirements.</li> <li>Collaborate with the culinary team to maintain food quality, consistency, presentation, and menu execution.</li> <li>Ensure effective coordination between kitchen and service teams to support seamless operations</li> <li>Handle guest feedback, complaints, and service recovery professionally to ensure complete guest satisfaction.</li> <li>Collaborate closely with the Executive Chef and Food &amp; Beverage leadership to develop complementary food and beverage pairings and enhance the overall dining experience.</li> <li>Monitor restaurant operations to ensure service efficiency, product quality, cleanliness, and compliance with Four Seasons standards.</li> <li>Observe the condition of restaurant facilities and equipment, recommending improvements when needed to maintain a luxury environment.</li> <li>Monitor dining room performance, reservation management, table turnover, and guest flow to optimize revenue opportunities.</li> <li>Analyze food sales performance and recommend improvements to menu offerings, pricing strategies, and service delivery.</li> <li>Manage food cost controls through effective inventory management, waste reduction initiatives, and portion control measures.</li> <li>Support the planning and execution of promotions, special events, and seasonal food-related initiatives.</li> <li>Maintain the highest standards of food safety, hygiene, sanitation, and regulatory compliance.</li> <li>Select, train, coach, motivate, evaluate, and develop team members to achieve exceptional performance and uphold Four Seasons service standards.</li> <li>Control labor costs and operating expenses through effective scheduling, budgeting, purchasing decisions, inventory management, and cash controls.</li> <li>Conduct daily briefings and regular departmental meetings to communicate operational updates, promote engagement, and support continuous learning.</li> <li>Attend operational meetings to ensure effective communication and collaboration with other hotel departments.</li> <li>Foster a positive, collaborative, and high-performing team culture built on coaching, accountability, and continuous development.</li> <li>Adhere to company policies, grooming standards, and performance expectations.</li> <li>Ensure compliance with Four Seasons Category One and Two Work Rules and Standards of Conduct (EmPact).</li> </ul> <p> </p> <p> <b>What you bring:</b> </p> <ul> <li>High School Diploma or equivalent; a degree or diploma in Hospitality Management or a related field is preferred.</li> <li>Minimum 5 7 years of experience in restaurant, bar, or hospitality operations.</li> <li>At least 2 3 years in a leadership role within luxury hospitality or a high-volume restaurant or bar environment.</li> <li>Strong knowledge of food and beverage operations, including mixology and wine service.</li> <li>Proficiency in POS systems, inventory management, and financial reporting.</li> <li>A results-oriented and highly organized professional with strong decision-making abilities, capable of performing effectively under pressure while demonstrating adaptability, resilience, and a consistently professional appearance and demeanour.</li> <li>Brings strong guest experience management and service excellence through effective problem solving, relationship building, and exceptional communication skills that foster exceptional guest experience.</li> <li>Leverages strong expertise in food and beverage operations, quality assurance, health and safety compliance, and event management to ensure efficient operations and exceptional guest experiences.</li> <li>Exhibit strong financial acumen, revenue management, cost control, commercial awareness, and strategic thinking to drive profitability, optimize business performance, and support sustainable growth.</li> <li>Provides effective team leadership by fostering employee engagement, delivering coaching and development, managing performance, and resolving conflicts to build a motivated, high-performing workforce.</li> <li>Driven by a passion for crafting exceptional beverage experiences and creating memorable moments that exceed guest expectations.</li></ul><ul> </ul> <p> </p> <p> </p> <p> </p> <p> </p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Do you want to make a difference in people's lives? </p><br><p>We are looking for a Digital Marketing Specialist to join our growing team! </p><br><p>Who we are:</p><br><p>WUDUH is the Jordanian operations hub servicing a U.S.-based company specializing in financial settlement solutions. At the heart of our work, we help people manage and navigate their financial future with confidence. </p><br><p>Beyond our work, we are passionate about nurturing talent and promoting a culture of innovation, creativity, and endless possibilities. If you are looking for a place to develop your skills and make a real impact, WUDUH is where you can grow and succeed. </p><br><p>Job Objectives: </p><br><p>The Digital Marketing Specialist is responsible for planning, executing, and optimizing digital marketing initiatives to drive brand awareness, qualified traffic, and lead generation. This role combines performance marketing, search engine optimization, analytics, and content strategy to support business growth and revenue objectives.</p><br><p>Responsibilities and Duties:</p><br><p>1. Digital Marketing &amp; Campaign Management</p><br><p>• Plan, execute, and optimize paid and organic digital campaigns across Google, Meta, LinkedIn, and other relevant platforms.</p><br><p>• Assist in executing campaigns while monitoring budgets, tracking performance, and optimizing ROI.</p><br><p>• Develop data-driven marketing strategies aligned with broader business and sales goals.</p><br><p>• Coordinate with content, design, and development teams to ensure consistent brand messaging across all channels.</p><br><p>• Conduct A/B testing on ads, landing pages, and funnels to improve conversion rates.</p><br><p>• Manage the website customer journey and CRM integrations, including tracking leads, optimizing flows, and maintaining customer data.</p><br><p>2. SEO &amp; Website Optimization</p><br><p>• Execute and optimize on-page, off-page, and technical SEO strategies to improve website visibility and organic performance.</p><br><p>• Conduct keyword research, competitor analysis, and search intent mapping to identify growth opportunities.</p><br><p>• Manage website content, structure, and functionality to ensure an optimal user experience and support business objectives.</p><br><p>• Monitor website and SEO performance using analytics and reporting tools, providing actionable insights and recommendations.</p><br><p>• Continuously optimize website performance, usability, SEO, and conversion funnels to improve lead generation and conversion rates.</p><br><p>• Coordinate with developers and designers to implement website enhancements, technical fixes, landing pages, and Conversion Rate Optimization (CRO) initiatives.</p><br><p>3. Email &amp; SMS Marketing</p><br><p>• Develop and manage email and SMS marketing campaigns to nurture leads and engage customers.</p><br><p>• Design and segment email and SMS lists based on current leads, target audience needs, and preferences.</p><br><p>• Track campaign performance metrics (open rates, click-through rates, conversions) and optimize campaigns for improved results.</p><br><p>4. Analytics &amp; Reporting</p><br><p>• Track and analyze campaign performance using dashboards and KPIs.</p><br><p>• Prepare weekly and monthly performance reports with actionable insights.</p><br><p>• Monitor CTR, CPC, CPA, CAC, conversion rates, and organic growth metrics.</p><br><p>• Continuously refine strategies based on data and performance trends to optimize ongoing and future campaigns.</p><br><p>Qualifications: </p><br><p>Bachelor’s degree in marketing or any related field</p><br><p>Years of Experience: </p><br><p>2 - 4 years of experience in digital marketing</p><br><p>Competencies / Behavioral Requirements:</p><br><p>• Strong problem-solving and strategic thinking abilities.</p><br><p>• Excellent communication and collaboration skills.</p><br><p>• Ability to manage multiple projects simultaneously and meet deadlines.</p><br><p>• Positive attitude, strong work ethic, and a passion for learning and growth.</p><br><p>Technical Requirements:</p><br><p>• Proficiency in digital marketing and analytics tools, including Google Ads, Meta Ads Manager, LinkedIn Campaign Manager, Google Analytics 4 (GA4), Google Tag Manager, and SEO tools (e.g., SEMrush, Ahrefs).</p><br><p>• Experience with website management, CRM, and marketing automation platforms.</p><br><p>• Familiarity with CMS management, email/SMS tools, conversion tracking, and the basic implementation of CRO and tracking setups (funnels, UTMs, pixels)</p><br><p>What we offer: </p><br><p>Comprehensive health insurance </p><br><p>Competitive compensation package </p><br><p>Prime central location </p><br><p>Discounts on food, beverages, and wellness services </p><br><p>Continuous learning and development opportunities </p><br><p>A dynamic, inclusive, and supportive work environment </p><br><p>A workplace led by Gen Z and Millennials </p><br><p>Employment type: </p><br><p>Full-time </p><br><p>On-site </p><br><p>Working days: </p><br><p>Monday to Friday</p><br><p>6th day: Based on need, managed fairly based on priorities and urgency </p><br><p>Ready to make your mark? </p><br><p>Apply now for a career that merges your talents with innovation. At WUDUH, your journey to a fulfilling career is just a click away! </p><br><p>Learn more at wuduh.zenats.com </p><br><p>Stay connected </p><br><p>We invite you to follow us on our social media platforms to stay updated on the latest news, events, and career opportunities at WUDUH. </p><br><p>You can find us on: </p><br><p>LinkedIn </p><br><p>Instagram </p><br><p>Wuduh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees — regardless of gender, race, religion, or disability.</p><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Mission and objectives</p><p>UNICEF was established in 1946 to supply emergency relief to millions of children suffering in the aftermath of World War II. The organization still functions to ease the suffering of millions of children in emergency situations across the world. UNICEF also focuses on the protection and promotion of child rights, working for the survival, protection, education and healthy development of every child.</p><p><br></p><p>UNICEF has worked in Jordan since 1952 to promote and protect the rights of children. In the following decades, significant progress has been achieved for children. Since the beginning of the Syrian crisis in 2013, UNICEF has significantly increased its operation to respond to the challenges faced by both refugee children and those in the communities where they live.</p><p><br></p><p>Building on the lessons learned from this emergency response, UNICEF Jordan moved to a vulnerability approach in 2018 - supporting interventions that target the most vulnerable children in the country, regardless of their nationality.</p><p>Context</p><p>UNICEF Jordan Country Office (JCO) is currently in the fourth year of its Country Programme Cycle (2023–2027), a period marked by continuous efforts to support targeted interventions and mainstreaming in gender equality and adolescent girl empowerment across programming and institutional work. Guided by a Gender &amp; Disability Action Plan (2025-27) and a Gender Programmatic Review (completed in October 2025), JCO has invested in building gender capacity, establishing a well-staffed team, and aligning its interventions with UNICEF’s global Gender Action Plan (GAP 2022–2025), the Strategic Plan (2022–2025), and positioned itself for alignment to the current UNICEF Strategic Plan (2026–2029) and Gender Equality Plan (2026-29). UNICEF JCO needs to continue to strengthen a robust knowledge management system as a core strategy to advance its work on gender and disability inclusion. UNICEF JCO is looking for a young volunteer, passionate for gender equality and inclusion outcomes, willing to learn and develop, with strong documentation and communication skills.</p><p><br></p><p>Additional Information:</p><p><br></p><p>National UN Associate Volunteers in Jordan are entitled to (short-term benefit package applies for this assignment):</p><p>• Monthly Volunteer Living Allowance (VLA) at the amount of JOD 916.06;</p><p>• Insurance coverage for service-incurred accidents</p><p><br></p><p>Task description</p><p>Under the direct supervision of the International Gender Programme Specialist or his/her designated mandated representative(s), the National UN Volunteer Gender Knowledge Management Assistant will undertake tasks in the following key areas:</p><p><br></p><p>1) Strengthen Gender and Disability Team Documentation and Communication work:</p><p><br></p><p>o Collate and maintain AI-generated monthly Gender &amp; Disability focal point meetings and upload in SharePoint knowledge repository.</p><p>o Maintain documentation of case studies on Gender and Disability work in development and humanitarian context (including UNICEF and</p><p>implementing partner work).</p><p>o Support editing, formatting, and documentation of knowledge products.</p><p>o Support organizing and documentation of internal Brown Bag and staff capacity building sessions in gender and disability.</p><p>o Document external gender related training and/or advocacy work undertaken by the Gender and Disability team e.g., Women-led CSOs training.</p><p>o Update and maintain the Jordan Country Office Gender and Disability SharePoint site.</p><p>o Assist in producing flyers, visibility materials for internal and external dissemination, as required.</p><p>o Assist in strengthening the Jordan country office public website with Communication and Gender and Disability Team.</p><p>o Assist in convening internal and external technical meetings, including logistics and administrative work.</p><p>o Undertake any other knowledge management task assigned by the supervisor.</p><p><br></p><p>2) Map, collate and co-create gender equality and disability knowledge products for internal and external dissemination:</p><p><br></p><p>o Assist in identifying evidence-based good practice programming on gender responsive and transformative programming.</p><p>o Assist in the knowledge management of technical gender programming work, undertaken by various programme sectors.</p><p>o Assist in producing evidence-based knowledge products together with the Gender and Disability Team. e.g., technical briefs, checklists in</p><p>user-friendly formats.</p><p><br></p><p>application deadline is on 02 August 2026</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Age</p><p>18 - 80</p><p>Required experience</p><p><br></p><p>1 month</p><p>Nationality</p><p>Candidate must be a national, legal resident or hold refugee status in the country of assignment.</p><p><br></p><p>Assignment requirements</p><p>Relevant experience</p><p><br></p><p>1 month</p><p>Languages</p><p>English, Level: Fluent, Required</p><p>Arabic, Level: Fluent, Required</p><p>Required education level</p><p>Bachelor's degree in Communications, Journalism, Public Relations, International Development, Gender Studies, Disability Studies, Social Sciences, Development Studies, Knowledge Management, Public Administration, or another relevant field.</p><p>Competencies and values</p><p>• Accountability and Integrity</p><p>• Adaptability and flexibility</p><p>• Creativity</p><p>• Planning and organising</p><p>• Professionalism</p><p>• Self-management</p><p><br></p><p>Skills and experience</p><p>1 month and up to 3 years of relevant work in assisting with documentation, digital communication, and dissemination work through volunteering and/ or paid job.</p><p><br></p><p>• Excellent oral and written skills; excellent drafting, formulation, reporting skills.</p><p>• Accuracy and professionalism in document production and editing.</p><p>• Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development.</p><p>• Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel.</p><p>• Solid overall computer literacy, including proficiency in various Microsoft Office applications (Excel, Word, among others), email, and internet; familiarity with database management; and office technology equipment.</p><p>• Self-motivated, ability to work; ability to work with tight deadlines.</p><p>• Sound security awareness.</p><p>• Have affinity with or interest in gender and inclusion, volunteerism as a mechanism for durable development, and the UN system.</p><p>Area(s) of expertise</p><p>Communication, advocacy, public information, Community development</p><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>Location:</span></strong><span> Amman, Jordan</span></p><br> <p><strong><span>Job Type:</span></strong><span> Full-time</span></p><br> <p><strong><span>Hashtag:</span></strong><span> #LI-OS1</span></p><br> <p><strong><span>About Us</span></strong><span>:</span></p><br> <p><span>For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,500+ empowered employees are central to this mission. </span></p><br> <p><span>As a trusted and reliable partner of over 800 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 9 R&amp;D centers across the MENA, North America and Europe, our footprint allows us to play a critical role in serving patients.&nbsp; </span></p><br> <p><strong><span>Description:</span></strong></p><br> <p><span>We are looking for a talented </span><strong><span>Associate Scientist, Formulation Development </span></strong><span>to join us. At Hikma you’ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We’re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</span></p><br> <p><span>If you want to be part of a team that cares about impact, this is the place for you.</span></p><br> <p><strong><span>JOB PURPOSE:</span></strong></p><br> <p><span>To perform effective transfer of manufacturing know-how and product knowledge across Hikma manufacturing sites, provide technical support for product troubleshooting and process optimization, and support regulatory filing activities by generating and supplying the required technical documentation that is monitored by R&amp;D.</span></p><br> <p><strong><span>Key Responsibilities:</span></strong></p><br> <ul> <li><span>Follows all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner during Day-to-day operations.</span></li> <li><span>Follows the day-to-day operations related to own job to ensure continuity of work Job Specific Accountabilities.</span></li> <li><span>Lead and support the successful transfer of manufacturing processes, technical knowledge, and product know-how for pharmaceutical products across Hikma Pharmaceuticals manufacturing sites. Act as the R&amp;D representative during the, validation batches manufacturing of new product launches, providing on-site technical oversight and support as needed. Conduct comprehensive reviews of manufacturing and packaging batch records to ensure compliance with approved processes, quality standards, and regulatory requirements. Facilitate the effective transfer of technical knowledge from Product Development to Manufacturing by proactively identifying, assessing, and resolving technical risks and gaps. Collaborate closely with cross-functional teams, including Production, Quality, Supply Chain, Regulatory Affairs, Project Management Office and Technical Support Unit to ensure successful execution and alignment during the manufacture of the first three commercial/validation batches and support a smooth transition to routine commercial production.</span></li> </ul> <ul> <li><span>Review and evaluate technical documentation and outsourced products transfer dossiers for pharmaceutical products planned for transfer from Hikma Jordan (HJ)/Outsourcing lab or Licensors to other Hikma manufacturing sites, or between Hikma manufacturing sites. Assess the completeness, technical feasibility, regulatory compliance, and manufacturing readiness of transfer packages, and provide scientifically sound recommendations to support successful technology transfer activities. Ensure all evaluations are completed accurately and within established timelines to support project milestones and business objectives.</span></li> </ul> <ul> <li><span>Preparing and reviewing the supportive and technical documents that are intended to be transferred to other Hikma manufacturing sites or provided to Regulatory Affairs or authorities to complete the registration process at the intended markets, including but not limited to: Product CTDs, declaration letters, comparative dissolution reports, technical transfer reports,and reply to deficiency letters. Ensure all deliverables are completed within the predefined timelines, supported by thorough documentation and, when necessary, targeted research to enable efficient replies and compliant submissions.</span></li> </ul> <ul> <li><span>Executing lab trials and submission batches independently in compliance with Quality standards. Preparing documents and reports necessary for trial execution.</span></li> </ul> <ul> <li><span>Provide support for product troubleshooting. Ensure the implementation of a structured plan, well-defined proposals, and scientifically sound experimental designs to complete the treatment and conclude the solution within the agreed timelines.</span></li> </ul> <ul> <li><span>Efficiently completing all assigned duties and practical work within a predetermined timeline and achieving the goal of the assigned practical work.</span></li> </ul> <ul> <li><span>Perform other related duties or assignments as directed.</span></li> </ul> <ul> <li><span>Executing tasks in compliance with current Good Manufacturing Practices (cGMP), Good Laboratory Practice (GLP), and complying with all relevant safety, quality and environmental management policies, procedures, and controls to ensure a healthy and safe work environment. </span></li> </ul> <p><strong><span>Qualifications:</span></strong></p><br> <p><span>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</span></p><br> <p><strong><span>Experience:</span></strong></p><br> <p><span>1-4 years of experience in pharmaceutical formulation development of different dosage forms or pharmaceutical products technology transfer (Additional knowledge in regulatory and product registration is preferable).</span></p><br> <p><strong><span>Education:</span></strong></p><br> <p><span>BSc Pharmacy (MSc in Pharmaceutical Sciences or Pharmaceutical Industry is preferable).</span></p><br> <p><strong><span>Note: The role includes </span></strong><strong><span>working on night shifts and weekends to accommodate the nature of the work timeframe inside the manufacturing plants</span></strong></p><br> <p><strong><span>Language:</span></strong></p><br> <p><span>Excellent command of the English language (written and verbal).Excellent technical writing and documentation skills</span></p><br> <p><strong><span>Required Skills:</span></strong></p><br> <ul> <li><span>Proficiency in MS Office (Word, Excel, PowerPoint).</span></li> <li><span>Familiarity with SAP (preferred).</span></li> <li><span>Ability to work independently and manage multiple tasks.</span></li> <li><span>Strong teamwork and collaboration skills.</span></li> <li><span>Knowledge of FDA Current Good Manufacturing Practices (cGMP).</span></li> <li><span>Quick learner with flexibility and adaptability.</span></li> <li><span>Active listening and strong motivation.</span></li> <li><span>Excellent communication, strong negotiation and influencing skills</span></li> </ul> <p><strong><span>Learn more about Hikma in Jordan </span></strong><strong><span>hikma-jordan-factsheet-aug-2025-en.pdf</span></strong></p><br> </div>

<p><h4>About Lucidya<\/h4>\n<p>Lucidya is an AI-native platform for customer experience (CX) intelligence that helps organizations understand, engage, and retain customers at scale.<\/p>\n<p>Unlike traditional platforms that stop at reporting and dashboards, Lucidya combines proprietary AI, deep language understanding, and autonomous workflows to help organizations move from insight to action. Our technology is built in-house and trained on millions of multilingual customer conversations, enabling brands across the MENA region to make better decisions, deliver better experiences, and build stronger customer relationships.<\/p>\n<p>As AI reshapes how businesses operate, we're building products that make customer understanding faster, more accurate, and more actionable than ever before.<\/p>\n\n<h4>Why this role matters<\/h4>\n<p>Most organizations today are overwhelmed with customer data.<\/p>\n<p>Conversations are happening across social media, surveys, reviews, support tickets, messaging channels, and countless other touchpoints. The challenge isn't collecting the data anymore. It's knowing what matters and what to do next.<\/p>\n<p>The Monitoring & Research domain sits at the center of that challenge.<\/p>\n<p>This is where customers come to understand public perception, identify emerging trends, monitor competitors, measure customer sentiment, and uncover the insights that drive business decisions. It is one of the most strategically important parts of Lucidya's platform and one of the biggest opportunities for innovation as AI transforms how research and customer intelligence are done.<\/p>\n<p>As Senior Product Manager, you'll be responsible for shaping how thousands of users discover, trust, and act on insights generated from millions of customer conversations.<\/p>\n<p>You'll be joining a team that values ownership over hierarchy, customer outcomes over feature output, and learning over certainty. We move quickly, challenge assumptions, and expect product leaders to bring strong opinions while remaining open to changing their minds when the evidence says otherwise.<\/p>\n<p>If you're excited by complex customer problems, AI-powered products, and the opportunity to define the future of customer intelligence in a region where world-class solutions are still emerging, this role will give you significant room to make an impact.<\/p>\n\n<h4>What you'll do<\/h4>\n<p><strong>Own the future of Monitoring & Research at Lucidya<\/strong><br>\nYou'll define the vision, strategy, and roadmap across three key product areas:<\/p>\n<ul>\n<li>Social listening<\/li>\n<li>Managed channels analytics<\/li>\n<li>Voice of Customer (VoC)<\/li>\n<\/ul>\n<p>Your responsibility isn't simply delivering features. It's ensuring customers can confidently answer critical business questions about their customers, markets, competitors, and brand performance.<\/p>\n\n<p><strong>Turn customer signals into decisions<\/strong><br>\nYou'll spend significant time understanding how customers currently make decisions, where they struggle to find trustworthy insights, and what prevents them from taking action.<\/p>\n<p>You'll use those learnings to build products that help customers move beyond reporting and toward clear recommendations, meaningful insights, and measurable business outcomes.<\/p>\n\n<p><strong>Lead discovery before delivery<\/strong><br>\nYou'll challenge assumptions, validate problems, and ensure we're solving issues that matter before resources are committed.<\/p>\n<p>You'll regularly engage customers, prospects, Customer Success teams, and internal stakeholders to uncover opportunities and validate product direction.<\/p>\n<p>Success in this role means building the right thing, not simply building things quickly.<\/p>\n\n<p><strong>Raise the quality bar for AI-powered insights<\/strong><br>\nAs AI becomes increasingly central to our platform, you'll help define what \"trustworthy AI\" means in practice.<\/p>\n<p>You'll work closely with AI, Data, Design, and Engineering teams to improve:<\/p>\n<ul>\n<li>Insight accuracy<\/li>\n<li>Sentiment quality<\/li>\n<li>Explainability<\/li>\n<li>Relevance<\/li>\n<li>Customer trust<\/li>\n<\/ul>\n<p>You'll constantly ask whether an insight is genuinely useful, not just technically impressive.<\/p>\n\n<p><strong>Make difficult prioritization decisions<\/strong><br>\nNot every good idea belongs on the roadmap.<\/p>\n<p>You'll evaluate opportunities using customer feedback, product data, market insights, commercial priorities, and strategic impact.<\/p>\n<p>You'll make trade-offs transparently and help the organization understand why certain bets are worth making while others are not.<\/p>\n\n<p><strong>Drive product adoption and business impact<\/strong><br>\nYou'll closely monitor customer behavior, adoption patterns, retention drivers, churn signals, and feedback loops.<\/p>\n<p>You'll use those insights to continuously improve the product and ensure the work being delivered creates measurable value for both customers and the business.<\/p>\n\n<p><strong>Be a leader beyond product<\/strong><br>\nYou'll collaborate across Engineering, Design, AI, Customer Success, Sales, Marketing, and Leadership teams.<\/p>\n<p>You'll help create alignment, provide clarity during ambiguity, and contribute to building a culture where teams are empowered to solve problems rather than simply execute requirements.<\/p>\n\n<h4>Requirements<\/h4>\n<h4>Who you are<\/h4>\n<ul>\n<li>You have strong product fundamentals<br>\nYou have at least 5 years of product management experience, ideally within B2B SaaS environments.<br>\nYou know how to take a problem from discovery through validation, delivery, measurement, and iteration.<br>\nYou understand that product management is ultimately about creating customer and business value, not managing backlogs.<\/li>\n<li>You simplify complexity<br>\nYou're comfortable working with large datasets, analytics platforms, AI-powered products, or technically complex systems.<br>\nMore importantly, you know how to transform complexity into experiences that feel intuitive and useful to customers.<\/li>\n<li>You stay close to customers<br>\nYou don't rely solely on internal opinions to make decisions.<br>\nYou regularly speak with customers, investigate workflows, validate assumptions, and seek evidence before committing to a direction.<br>\nYou're naturally curious about how people work and where products create friction in their lives.<\/li>\n<li>You are comfortable making decisions with incomplete information<br>\nYou won't always have perfect data.<br>\nYou can balance analysis with action, make informed decisions under uncertainty, and adapt when new information becomes available.<\/li>\n<li>You communicate with clarity<br>\nYou can explain technical concepts to non-technical audiences and customer problems to technical teams.<br>\nYou build alignment through clear thinking, structured communication, and transparency.<\/li>\n<li>You care about outcomes<br>\nYou measure success by customer adoption, customer value, and business impact rather than the number of features released.<br>\nYou're willing to challenge existing thinking when you believe there's a better way to solve a problem.<\/li>\n<\/ul>\n\n<h4>Bonus points if you have<\/h4>\n<ul>\n<li>Experience with social listening, media monitoring, Voice of Customer, customer intelligence, or research platforms<\/li>\n<li>Experience building AI-powered, analytics-heavy, or data-intensive products<\/li>\n<li>Familiarity with sentiment analysis, NLP, LLMs, recommendation systems, or automated research workflows<\/li>\n<li>Experience working with Arabic-language products, dialects, or regional customer behaviors<\/li>\n<li>Knowledge of MENA markets, particularly Saudi Arabia and the GCC<\/li>\n<li>Experience with platforms such as Brandwatch, Sprinklr, Meltwater, Talkwalker, Qualtrics, Medallia, or Brand24<\/li>\n<\/ul>\n\n<h4>What success looks like<\/h4>\n<ul>\n<li>Within your first 12 months:<\/li>\n<li>Customers trust Lucidya's insights enough to use them in critical business decisions<\/li>\n<li>Product adoption and engagement across Monitoring & Research increase meaningfully<\/li>\n<li>AI-powered insight experiences become more accurate, actionable, and differentiated<\/li>\n<li>Clear product strategy and prioritization frameworks are established across the domain<\/li>\n<li>Customer feedback consistently influences roadmap decisions<\/li>\n<li>Cross-functional teams have strong alignment around goals, priorities, and outcomes<\/li>\n<\/ul>\n\n<p>Lucidya is an equal opportunity employer. We believe great teams are built through diverse experiences, perspectives, and backgrounds. If you're excited about the opportunity but don't meet every requirement, we encourage you to apply anyway.<\/p><\/p><p><\/p>