وظائف ممرضات في الأردن

<p>JOB CONTEXT: Join Humanity &amp; Inclusion (HI) as an Inclusive Education Consortium Coordinator and help shape inclusive education programming in Palestine, with a focus on education in emergencies and protracted crises. In this role, you will lead the coordination of the grant consortium, working closely with partners to ensure effective implementation, strong programme quality, and donor compliance. You will also provide technical guidance on Inclusive Education, support capacity strengthening and advocacy, and contribute to shaping HI s strategy and future engagement in the sector. YOUR MISSION: Under the line management of the Operations manager and with support from the Global Inclusive Education Specialist, the Inclusive Education Consortium Coordinator contributes to the implementation of the HI mandate and the operational strategy of HI Palestine mission in the field of Inclusive Education, specifically education in emergencies. The Inclusive Education Consortium Coordinator provides strategic and technical guidance for HI's Inclusive Education portfolio in Palestine (40%) while leading the coordination of the ECHO-funded consortium (60%). The position ensures high-quality programme implementation, effective consortium governance and donor compliance, while supporting the positioning and development of Inclusive Education within the Palestine mission. The role combines technical support, consortium coordination, strategic planning and resource mobilisation to strengthen HI's impact and influence in the sector. Your main missions will be : • Ensure the optimal management of the consortium with appropriate oversight mechanisms • Lead the day-to-day coordination of the ECHO-funded consortium. • Act as the primary focal point for consortium partners and ECHO on consortium management matters. • Coordinate consortium governance, including Steering Committee meetings, technical working groups and bilateral meetings. • Ensure effective communication, collaboration and information sharing among consortium partners. • Coordinate the development, implementation and monitoring of consortium workplans and action plans. • Monitor compliance with consortium agreements, donor requirements and internal procedures. • Identify, anticipate and proactively address implementation bottlenecks, operational risks and partnership challenges. • Ensure project implementation remains aligned with the approved logical framework, workplan and allocated budget. • Promote effective coordination between operational, technical, MEAL and support functions to ensure timely implementation. 2. Ensure programme quality, MEAL coordinationand donor compliance • Lead the preparation, consolidation and submission of donor reports, Modification Requests and other contractual deliverables. • Ensure project monitoring, evaluation, accountability and learning (MEAL) systems are implemented in close coordination with project and MEAL teams. • Ensure accurate project data management, monitoring and reporting. • Monitor project performance against indicators and support evidence-based decision-making. • Ensure compliance with donor contractual obligations and HI internal quality standards. • Contribute to project reviews, lessons learned and adaptive management processes. 3. Provide Technical support to HI teams and HI partners on Inclusive Education with a focus on emergency settings and protracted crisis contexts • Provide overall technical leadership for all Inclusive Education interventions implemented by the consortium. • Ensure technical quality and compliance with HI technical frameworks, global standards and donor requirements. • Provide strategic technical oversight to ensure the meaningful inclusion of children and persons with disabilities across all education interventions. • Support programme implementation across consortium partners through technical guidance and problem-solving. • Develop, adapt and harmonize technical tools, methodologies, guidance and educational materials. • Provide technical supervision, coaching and capacity strengthening to consortium staff and partners. • Provide technical advice to consortium members, HI teams, partners and external stakeholders on Inclusive Education approaches and practices. • Contribute to technical quality monitoring, quality assurance processes and field support. • Ensure projects are adequately equipped with the technical resources required for quality implementation. • Promote technical learning, innovation and capitalization across the consortium. 4. Lead the review of HI's Inclusive Education portfolio and provide strategic recommendations regardingthe future of the sector within the mission. • Generate a data-driven evidence base regarding the situation of children with disabilities in coordination with other humanitarian actors. • Advocacy for the inclusion of children with disabilities in humanitarian leadership and in relevant coordination fora and processes. • Review the existing IE strategy for Palestine and regularly update it as appropriate. • Assess the relevance and added value of HI's engagement in Inclusive Education. • Analyse needs, operational opportunities and constraints. • Strengthen technical partnerships and representation. • Lead sectoral learning and capitalization. • Define inclusive education strategy including education in emergencies/chronic settings for HI in Palestine • Undertake need assessment exercises through field visits and literature reviews and develop recommendations on the future positioning of the sector</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 6 years of relevant professional experience, including at least 5 years in IE or allied field, and 3 years in humanitarian or emergency settings. - Minimum 3 years of experience as Project manager or operations manager - Proven experience in consortium coordination, preferably within ECHO funded projects, and in working with local partners - Strong technical knowledge of Inclusive Education, education in Emergencies, Disability Inclusion, Child Protection, home based support for parents, inclusive pedagogy and practical strategies for teachers including UDL(universal design for learning), and accessible learning environments - Demonstrated experience in sector strategy development, representation, resource mobilization proposal development, consortium management and donor coordination - Demonstrated problem solving, communication, and advocacy skills - Good interpersonal, communication, coordination and networking skills - Flexibility and ability to handle multiple tasks simultaneously. - Strong oral and written communications skills in English. - Ability to work in a fast-paced environment and meet deadlines under pressure - Fluency in Arabic language is a strong asset - Previous experience with HI and/or in in the Middle East is a strong asset, particularly in Palestine</p>

<p>Org. Setting and Reporting UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Audit and Verification Specialist reports to the Deputy Director of Finance and Chief, Accounts Division.</p><p>Responsibilities</p><p>Acts as a focal point for the Agency in coordinating verification missions across the Fields; provides technical leadership at strategic and operational levels in support of the missions, with a particular focus on planning and leading interactions and coordination of UNRWA activities and information with multiple levels; including understanding the terms and reference of the verification, providing guidance to External Relations Department (ERD), Communications Department (CD) and Field leads on verification queries, review of responses, coordination of responses with Field, Department of Legal Affairs (DLA), ERD and CD, and follow up on post verification actions.</p><p>Assesses approach of internal audits and verifications for consistency with the techniques and standards of the profession and audit best practices, as well as applicable Accounting Standards, Financial Regulations and Instructions of the Agency; ensures the findings are in line with the terms of references agreed with the mission and the audit/verification; identifies issues and trends and makes recommendations to improve the Agency s timeliness and quality of data provided in response of audit and verification missions; reviews the submission of documents as required for verification missions, to ensure accuracy and completeness of supporting documents; highlights risk areas and takes the lead in coordinating corrective actions; performs proper reconciliations.</p><p>In coordination with main UNBOA focal point of the Agency, manages the interim and final audit by UN Board of Auditors (UNBoA), including engagement with department/field directors, preparation of plan, entrance and exit meetings with the management team, communication including; collecting, interpreting and dissemination of audit requests, observation and recommendations; develops and leads the functioning of Agency-wide mechanism for data collection and consolidation to oversee and control the collection, review, consolidation and submission of responses from department /field directors after due verification and quality control in coordination with the department directors; coordinates with concerned parties to ensure timely responses to audit queries and observations, drafts management responses to audit queries; backfills main UNBOA focal point of the Agency as necessary.</p><p>Provides support in managing the timely implementation of UNBoA, internal audits, donor verification recommendations by proper tracking and monitoring; ensures audit recommendations implementation rate meets the required benchmark; takes the lead in implementing initiatives with respect to system, tools, policies, guidance to improve audit recommendations tracking and implementation.</p><p>Acts as the focal point in Finance Department for Department of Internal Oversight Services (DIOS) audits, Advisory Committee of Internal Oversight (ACIO) visits and coordinating other inspections including planning the timing of audits, coordination and collection of data within Finance department and submission to the relevant bodies.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><h2>Education</h2><p>Advanced university degree (Master or equivalent) from an accredited educational institution in accounting, finance, business administration or related field.</p><p>Job - Specific Qualification Not available.</p><h2>Work Experience</h2><p>At least seven years of progressively responsible and relevant experience in the application of the knowledge acquired accounting, finance, business administration or related field is required.</p><p>At least three years at the international level, in a large multinational, governmental, or non-profit organization in the areas of budgeting, accounting, financial management or related work, using computer-based financial systems is required.</p><p>Unless already serving as an international staff member in the UN Common System, a candidate for an international post must have a minimum of two continuous years of relevant international experience outside UNRWA, and outside the country(s) of which the candidate is a national or holds citizenship, a passport or a national identity number is required.</p><p>Advanced university degree (Master or equivalent) from an accredited educational institution in accounting, finance, business administration or related field is required.</p><p>Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired.</p><h2>Desirable Qualifications</h2><p>Experience in budget or finance office of an organization in the UN common system is desirable.</p><p>Membership in a professional body of accountants (e.g. Institute of Chartered Accountants, Institute of Certified Public Accountants) is desirable.</p><p>Basic knowledge of Arabic is desirable.</p><h2>Languages</h2><p>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is desirable.</p><p>The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Background</strong></p><br> <p>The Regional Bureau for Arab States (RBAS) is the headquarters for UNDP's regional programme and country programmes in 17 countries in the Arab region. The Bureau engages with internal units and external partners, including the UN Secretariat, Permanent Missions, donors and the Executive Board, to facilitate UNDP's work in the region. RBAS conducts strategic analysis and monitors development trends to inform the Bureau's forward-looking direction and to support policies and programmes at the regional and country levels, in line with the SDGs, the UNDP Strategic Plan 2026–2029 and the RBAS Regional Programme Document 2026–2029. The Bureau also provides strategic, programmatic and operational oversight of the regional and country programmes.&nbsp;<br> As part of the RBAS Regional Programme, UNDP has launched the Green Financing Platform (GFP) for Arab States, led by RBAS as part of its Regional Programme. The GFP is a catalytic mechanism designed to unlock and channel private and blended capital to green development projects by strengthening sustainable finance ecosystems, developing bankable project pipelines and improving access to finance for SMEs.<br> The GFP's overall objective is to mobilize private green finance and strengthen sustainable private investment ecosystems to accelerate inclusive green growth in the Arab States. This is pursued through two interconnected outcomes: (1) enabling environments and green investment pipelines strengthened; and (2) private capital mobilized and green investment pipelines expanded.To advance these outcomes, the GFP will undertake a Sustainable Finance Landscape Assessment (SFLA) to strengthen the evidence base for sustainable finance policy and investment, alongside the development of a Common Framework of Green Finance Taxonomies for Gulf Cooperation Council (GCC) countries to promote greater alignment and coherence in sustainable finance frameworks across the region. Together, these activities will contribute to strengthening the enabling environment for sustainable finance, enhancing institutional capacities and facilitating the mobilization of green investment.<br> In this context, the Regional Programme seeks a Sustainable Finance Analyst to support the implementation of the Sustainable Finance Landscape Assessment (SFLA) and the Common Framework of Green Finance Taxonomies for GCC countries, contributing to the design and scale up of sustainable finance solutions through analytical work, programmatic support, policy dialogue and technical assistance.</p><br> <p><strong>Duties and Responsibilities</strong></p><br> <p><strong>Part 1: Sustainable Finance Landscape Assessment (SFLA)</strong></p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;Support the implementation and finalization of the SFLA milestones 2-4, working with consultants, UNDP Country Offices and national counterparts to assess policy, regulatory and institutional frameworks, market actors, financial instruments and capital flows.&nbsp;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Coordinate country deep dives in selected Arab States, in close collaboration with UNDP Country Offices, national authorities and consultants, to assess each country’s sustainable finance ecosystem in depth.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Support the preparation of country diagnostic reports and the regional synthesis report, consolidating findings on sustainable finance policies, regulatory frameworks, institutional capacities, market actors and financing mechanisms.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Support the development of the first phase of the digital Sustainable Finance Landscape Platform, coordinating technical consultants and relevant UNDP teams to translate assessment findings into structured digital content.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Identify gaps, barriers and investment opportunities, and translate assessment findings into policy recommendations, technical guidance for national institutions and entry points for UNDP support.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Support the organization of capacity building, consultations and validation workshops with governments, regulators, financial institutions and the private sector to ensure national ownership of the findings.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Contribute to knowledge products, including assessment reports, policy briefs and investor guides, and document lessons learned, case studies and trends in green and sustainable finance.</p><br> <p><strong>Part 2: GCC Common Framework for Green Finance Taxonomies</strong></p><br> <p><br> •&nbsp;&nbsp;&nbsp;&nbsp;Assist in coordinating the development of the Common Framework of Green Finance Taxonomies for the GCC under the GFP.&nbsp;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Provide day-to-day assistance to the senior taxonomy consultant, including background research, data collection, stakeholder introductions and review of draft deliverables.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Contribute to the mapping and analysis of the taxonomy landscape in GCC Member States, benchmarked against the G20 voluntary principles for alignment approaches, the EU Sustainable Finance Taxonomy, the ASEAN Taxonomy and the Common Framework for Latin America and the Caribbean. This includes inputs on sector prioritization, technical screening criteria and Do No Significant Harm (DNSH) approaches.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Support engagement with the GCC Secretariat, the GCC Presidency, ministries of finance, central banks and financial regulators on the governance of the Framework. This includes setting up regional and national coordination structures and drafting political statements.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Organize awareness-raising sessions and technical consultations on the Framework and consolidate stakeholder feedback into successive drafts.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Ensure regular communication with the European Commission (DG INTPA), including monthly progress updates and the review of draft documents before external sharing.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Help with the Arabic translation, dissemination and launch of the final Framework.</p><br> <p><strong>Competencies</strong></p><br> <p>The Sustainable Finance Analyst will work under the direct supervision of the Sustainable Finance and Private Sector Specialist, RBAS and the overall guidance of the Regional Programme Manager. &nbsp;</p><br> <p><strong>Core</strong></p><br> <p><br> Achieve Results:&nbsp;&nbsp;&nbsp;&nbsp;Level 1: Replicate Reliably: Carry out work, as directed, and demonstrate motivation to develop<br> Think Innovatively:&nbsp;&nbsp;&nbsp;&nbsp;Level 1: Replicate Reliably: Carry out work, as directed, and demonstrate motivation to develop<br> Learn Continuously:&nbsp;&nbsp;&nbsp;&nbsp;Level 1: Replicate Reliably: Carry out work, as directed, and demonstrate motivation to develop<br> Adapt with Agility:&nbsp;&nbsp;&nbsp;&nbsp;Level 1: Replicate Reliably: Carry out work, as directed, and demonstrate motivation to develop<br> Act with Determination: &nbsp;&nbsp;&nbsp;&nbsp;Level 1: Replicate Reliably: Carry out work, as directed, and demonstrate motivation to develop<br> Engage and Partner:&nbsp;&nbsp;&nbsp;&nbsp;Level 1: Replicate Reliably: Carry out work, as directed, and demonstrate motivation to develop<br> Enable Diversity and Inclusion:&nbsp;&nbsp;&nbsp;&nbsp;Level 1: Replicate Reliably: Carry out work, as directed, and demonstrate motivation to develop</p><br> <p><strong>Cross-Functional &amp; Technical competencies:</strong></p><br> <p><br><strong>2030 Agenda: Partnerships &nbsp;</strong>&nbsp;&nbsp;&nbsp;</p><br> <p>SDG Finance : Micro, Small &amp; Medium Enterprises (MSMEs)</p><br> <p><strong>2030 Agenda: Partnerships&nbsp;</strong>&nbsp;&nbsp;&nbsp;</p><br> <p>SDG Finance&nbsp;:Private Sector Services</p><br> <p><strong>Business Direction &amp; Strategy&nbsp;</strong>&nbsp;&nbsp;</p><br> <p>&nbsp;Entrepreneurial Thinking:&nbsp;identify and seize opportunities to service and add&nbsp;<br> value to clients, Ability to create clarity around UNDP value proposition to beneficiaries and partners and to develop service offers responding to client needs based on UNDP’s organizational priorities and mandate</p><br> <p><br><strong>Business Managemen</strong>t&nbsp;</p><br> <p>Partnerships Management&nbsp;&nbsp;&nbsp;&nbsp;Ability to build and maintain partnerships with wide networks of stakeholders, Governments, civil society and private sector partners, experts and others in line with UNDP strategy and policies<br> &nbsp;</p><br> <p><strong>Business Management</strong>&nbsp;&nbsp;&nbsp;&nbsp;</p><br> <p>Project Management: Ability to plan, organize, prioritize and control resources, procedures and protocols to achieve specific goals</p><br> <p><br><strong>Business Development&nbsp;&nbsp;</strong>&nbsp;</p><br> <p>&nbsp;Knowledge Generation: Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need .Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches. Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations.<br> &nbsp;</p><br> <p><strong>Required Skills and Experience</strong></p><br> <p>Min. Education requirements&nbsp;&nbsp;&nbsp;&nbsp;<br> Advanced university degree (master's degree or equivalent) in Economics, Development Economics, Finance, Development Finance, International Development, International Relations or a closely related field is required; or<br> A first-level university degree (bachelor's degree) in the above fields, in combination with an additional two years of qualifying experience, will be given due consideration in lieu of the advanced university degree.</p><br> <p>Min. years of relevant work experience &nbsp;&nbsp;&nbsp;&nbsp;<br> 1.&nbsp;&nbsp;&nbsp;&nbsp;Minimum 2 years (with master's degree) or 4 years (with bachelor's degree) of relevant professional experience in sustainable finance, development finance, financial sector policy or a closely related field, at the national or international level, is required.<br> 2.&nbsp;&nbsp;&nbsp;&nbsp;Experience in sustainable finance or financial sector assessments, diagnostics, or policy and regulatory analysis (e.g. taxonomies, green bond and sukuk frameworks, ESG disclosure, central bank and regulatory frameworks) is required.<br><br><strong>Required skills &nbsp;&nbsp;&nbsp;</strong></p><br> <p>&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated technical knowledge of sustainable finance, including taxonomies, green and sustainable bonds and sukuk, blended finance and de-risking instruments, and financial sector regulation.</p><br> <p><br><strong>Desired skills&nbsp;</strong></p><br> <p><br> •&nbsp;&nbsp;&nbsp;&nbsp;Strong analytical, research and drafting skills, with the ability to produce assessment reports, policy briefs, concept notes and donor proposals.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with Islamic finance instruments and with the financial sector and regulatory landscape of the GCC and the wider Arab region is desirable.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Strong coordination and organizational skills, with the ability to manage multiple workstreams and stakeholders under tight deadlines<br> •&nbsp;&nbsp;&nbsp;&nbsp;Experience supporting partnership development and resource mobilization with donors, IFIs/DFIs or private sector partners, including drafting concept notes and proposals, is desirable.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Experience in programme or project coordination, including work planning, monitoring and reporting, and coordinating multiple stakeholders and consultants, is desirable.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Experience working with ministries, central banks, financial regulators or other national policy bodies is an advantage.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Experience in emerging markets, particularly in the Arab region and the GCC, is desirable.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of the UN system is an asset.[RD1.1]</p><br> <p><strong>Required Language(s) &nbsp;&nbsp;&nbsp;&nbsp;</strong><br> Fluency in written and spoken English is required. Knowledge of Arabic is desirable; knowledge of French is an asset.</p><br> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br> <p><strong>Data Privacy</strong></p><br> <p>Please click here&nbsp;to view UNDP Data Privacy Statement</p><br><br><br> </div>

<p>The GIZ Jordan Project <strong>“Cash for Green Services” </strong>is seeking to hire a&nbsp;“<strong>Social Protection Advisor &nbsp;- Focus: Cash for Work and Social Cohesion</strong>”&nbsp;based in Jordan- for full-time base employment.</p> <p>Jordan continues to face pressure on municipal services in communities hosting large numbers of Syrian refugees. At the same time, Syrian refugees and vulnerable Jordanians face significant socio-economic challenges and limited income opportunities.</p> <p>The aim of the project is to improve the living conditions of particularly vulnerable Syrian refugees and Jordanians, especially women and persons with disabilities, in selected municipalities in Jordan. At the same time, the project contributes to improving municipal solid waste management services.</p> <p>The project supports the creation of temporary employment opportunities (Cash for Work, CfW) that generate income for Syrian refugees and vulnerable Jordanians. To this end, it cooperates with the Jordanian Ministry of Local Administration (MoLA) as its political partner.</p> <p>The CfW opportunities are created in municipalities that host Syrian refugees. Partner municipalities are responsible for organising and implementing the CfW activities, while the project provides financial, technical and procedural support and strengthens municipal capacities. The CfW activities help municipalities address temporary personnel and resource constraints and improve municipal waste management services. They include, among others, cleaning of public areas as well as the collection, sorting and recycling of suitable materials.</p> <p>By providing temporary income opportunities to Syrian refugees and vulnerable Jordanians and bringing participants from different backgrounds together in the workplace, the project also aims to contribute to social cohesion. Particular attention is given to the participation and inclusion of women and persons with disabilities. At the same time, the activities contribute to cleaner cities, improved recycling and environmental protection.</p> <p>The project supports municipalities in integrating relevant improvements and approaches into their waste management planning to strengthen their sustainability beyond individual CfW rotations. In addition, the project advises municipalities and relevant waste management actors on organisation, operation and economic efficiency. Occupational health and safety, gender equality and social inclusion are considered throughout the implementation of CfW activities.</p> <p><strong><u>Qualifications and specialist knowledge</u></strong></p> <ul> <li>Bachelor’s/Master’s degree or equivalent in social sciences, development studies, public administration, project management, environmental management or another relevant field.</li> <li>At least 5 years of relevant professional experience in development cooperation, municipal development, Cash for Work, refugee response or a related field.</li> <li>At least 3 years of professional experience working with municipalities or other local-level public institutions in Jordan.</li> <li>Experience in managing grant agreements or similar financial instruments with public sector entities, ideally municipalities in Jordan.</li> <li>Good understanding of the situation of refugees and host communities in Jordan, proven experience with approaches to foster social cohesion; expertise in gender and/or inclusion approaches is a strong advantage.</li> <li>Excellent written and oral command of English and Arabic, including the ability to independently prepare concise and high-quality written documents in English.</li> <li>Strong analytical and problem-solving skills, combined with a high degree of self-organization, ownership and ability to work independently.</li> <li>High degree of integrity, reliability and accountability, as well as strong teamwork and interpersonal skills and the ability to communicate effectively with counterparts at different levels.</li> </ul> <p><strong><u>Main Responsibilities</u></strong>&nbsp;</p> <ul> <li>Independently coordinate and implement project activities with assigned partner municipalities, other partners, consultants and relevant GIZ colleagues.</li> <li>Coordinate Cash for Work activities with municipalities, including planning, participant selection and recruitment, implementation, monitoring and follow-up.</li> <li>Support partner municipalities in the implementation and management of financing agreements and ensure compliance with agreed procedures and standards.</li> <li>Advise and support municipalities in organizing Cash for Work activities in the field of municipal solid waste management, in close coordination with the project’s waste management expertise.</li> <li>Monitor implementation progress, identify challenges and risks at an early stage and develop practical solutions jointly with project partners and the project team.</li> <li>Ensure high-quality documentation, results-based monitoring and reporting for assigned municipalities and contribute to project learning and reporting.</li> <li>Develop and coordinate practical approaches to strengthen social cohesion, gender equality and inclusion within all of the project’s Cash for Work activities, including related sensitization and capacity development measures for municipal staff.</li> <li>Contribute to exchange and learning across partner municipalities and within the project team and, where appropriate and reasonable, perform tasks outside the scope of the job description.</li> </ul> <p><em>The brief profile is not intended to provide a full and complete description.</em></p> <p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p><em><strong>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</strong></em></p> <p><em><strong>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</strong></em></p> <p><em><strong>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</strong></em></p> <p><em><strong>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</strong></em></p>

<p>The GIZ Jordan Project <strong>“Cash for Green Services” </strong>is seeking to hire a&nbsp;“<strong>Social Protection Advisor &nbsp;- Focus: Cash for Work Operations &amp; Records</strong>”&nbsp;based in Jordan- for full-time base employment.</p> <p>Jordan continues to face pressure on municipal services in communities hosting large numbers of Syrian refugees. At the same time, Syrian refugees and vulnerable Jordanians face significant socio-economic challenges and limited income opportunities.</p> <p>The aim of the project is to improve the living conditions of particularly vulnerable Syrian refugees and Jordanians, especially women and persons with disabilities, in selected municipalities in Jordan. At the same time, the project contributes to improving municipal solid waste management services.</p> <p>The project supports the creation of temporary employment opportunities (Cash for Work, CfW) that generate income for Syrian refugees and vulnerable Jordanians. To this end, it cooperates with the Jordanian Ministry of Local Administration (MoLA) as its political partner.</p> <p>The CfW opportunities are created in municipalities that host Syrian refugees. Partner municipalities are responsible for organising and implementing the CfW activities, while the project provides financial, technical and procedural support and strengthens municipal capacities. The CfW activities help municipalities address temporary personnel and resource constraints and improve municipal waste management services. They include, among others, cleaning of public areas as well as the collection, sorting and recycling of suitable materials.</p> <p>By providing temporary income opportunities to Syrian refugees and vulnerable Jordanians and bringing participants from different backgrounds together in the workplace, the project also aims to contribute to social cohesion. Particular attention is given to the participation and inclusion of women and persons with disabilities. At the same time, the activities contribute to cleaner cities, improved recycling and environmental protection.</p> <p>The project supports municipalities in integrating relevant improvements and approaches into their waste management planning to strengthen their sustainability beyond individual CfW rotations. In addition, the project advises municipalities and relevant waste management actors on organisation, operation and economic efficiency. Occupational health and safety, gender equality and social inclusion are considered throughout the implementation of CfW activities.</p> <p><strong><u>Qualifications and specialist knowledge</u></strong></p> <ul> <li>Bachelor’s/Master’s degree or equivalent in public administration, project management, business administration, environmental management, development studies or another relevant field.</li> <li>At least 5 years of relevant professional experience in development cooperation, municipal development, project implementation, Cash for Work or a related field.</li> <li>At least 3 years of professional experience working with municipalities or other local-level public institutions in Jordan</li> <li>Experience in managing grant agreements or similar financial instruments with public sector entities, ideally municipalities in Jordan, is a strong advantage.</li> <li>Good understanding of municipal service delivery, ideally of solid waste management, and the situation of refugees and host communities in Jordan; experience with project documentation and compliance standards is an advantage.</li> <li>Excellent written and oral command of English and Arabic, including the ability to independently prepare concise and high-quality written documents in English.</li> <li>Strong analytical, organizational and problem-solving skills, combined with a high degree of self-organization, ownership and ability to work independently.</li> <li>High degree of integrity, reliability and accountability, as well as strong teamwork and interpersonal skills and the ability to communicate effectively with counterparts at different levels.</li> </ul> <p><strong><u>Main Responsibilities</u></strong>&nbsp;</p> <ul> <li>Independently coordinate and implement project activities with assigned partner municipalities, other partners, consultants and relevant GIZ colleagues.</li> <li>Coordinate Cash for Work activities with municipalities, including planning, participant selection and recruitment, implementation, monitoring and follow-up.</li> <li>Support partner municipalities in the implementation and management of financing agreements and ensure compliance with agreed procedures and standards.</li> <li>Advise and support municipalities in organizing Cash for Work activities in the field of municipal solid waste management, in close coordination with the project’s waste management expertise.</li> <li>Monitor implementation progress, identify challenges and risks at an early stage and develop practical solutions jointly with project partners and the project team.</li> <li>Ensure high-quality documentation, results-based monitoring and reporting for assigned municipalities and contribute to project learning and reporting.</li> <li>Take the lead in establishing and maintaining efficient operational processes, documentation standards and a clear records management and filing structure across the project’s portfolio.</li> <li>Support consistent implementation and quality assurance across partner municipalities and within the project team and, where appropriate and reasonable, perform tasks outside the scope of the job description.</li> </ul> <p><em>The brief profile is not intended to provide a full and complete description.</em></p> <p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p><em><strong>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</strong></em></p> <p><em><strong>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</strong></em></p> <p><em><strong>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</strong></em></p> <p><em><strong>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</strong></em></p>

<p><b>&nbsp;Scope of work</b></p><p>The consultant will lead the development of a cross-field capacity-building package, informed by field readiness. Specific Outputs/Tasks include but not limited to:</p><p>3.1 Inception &amp; Stocktaking</p><ul><li>3.1.1 Cross Field Mapping and Analysis: Structured review, analysis and stocktaking of all existing teacher capacity building activities related to the digital pedagogy practices across the five fields, including inventory of the existing training materials designed in Arabic language, workshop outlines, and field-specific packages. Identifies gaps, overlaps, and entry points for the agile capacity plan.</li><li>3.1.2 Review of existing resources developed by Headquarters on ICT education particularly Digital Pedagogy Competency Framework, Digital Pedagogy Handbook and workshop plans developed on specific aspects.</li><li>3.1.3 Develop a workplan for the deliverables of the consultancy including an outline for the systemic review and design/development of training package.</li></ul><p>3.2 Systemic review of Educational technology (EdTech) literacy of teaching personnel across fields</p><ul><li>3.2.1 Rapid systemic review: Undertake consultations with key stakeholders, the consultant will engage a wide range of education stakeholders, particularly Education Specialists (ESs), Education Coordinators (ECs), and Digital Education Officers (DEOs) to design an appropriate methodology to undertake a systemic review of Edtech literacy of teaching personnel. This may include design of an online survey/assessment and review of previous baseline reports on teacher ICT readiness.</li><li>3.2.2 Undertake the systemic review and compile a report with specific inputs to inform the development of a capacity development program</li><li>3.2.3 The systemic review report should provide advice to enrich and revise the existing teacher digital competency framework, possibly mapped to various stages of education (primary, secondary etc.) and to the ICT operational tools of UNRWA (Teams, Manara, Tamkeen etc.)</li></ul><p>3.3 Design and development of a Technology Enhanced Pedagogy training programme/package for teachers, informed by the findings of the inception period and systemic review</p><ul><li>3.3.1 Design a modular, hybrid classroom-focused technology enhanced pedagogy programme directly linked to the competency framework in Arabic language with the following elements:</li><li>3.3.1.1 A program which is designed around the key aspects of UNRWA delivery mechanism i.e. MS Teams, Manara (online repository of digital resources) and Tamkeen (online community of practice for teachers)</li><li>3.3.1.2 A program which can be delivered in a variety of modalities- online/blended/physical as per requirement.</li><li>3.3.1.3 A program designed to impact teaching learning, including digital lesson planning as a core component, covering different delivery modes and the purposeful use of Teams, Manara, TAMKEEN, tablets, and interactive panels.</li><li>3.3.1.4 Building-on existing resources, the program should be practice-based learning, including ready-to-use classroom tools and subject specific examples, facilitator guide, participant materials.</li><li>3.3.1.5 Micro-MEL Framework for assessment: Develop a simple MEL framework (in Arabic and English) that can implemented by education stakeholders primarily, School Principals and teachers providing evidence/practical information on improving classroom practice. It should include designed instruments at each level containing key questions and indicators with guidance for data collection. Also, develop pre/post teacher self-assessment tools.</li><li>3.3.1.6 Piloting of the training package and Micro MEL Framework before finalizing the package based on feedback.</li><li>3.3.1.7 Work directly with a small 3-4 member UNRWA team throughout the process and ensure feedback loops and/or beta testing for fine tuning.</li><li>3.3.1.8 Broad advice as key recommendations on updating and further development of the programme in near future.</li></ul><p>3.4 Orientation &amp; Coordination Activities</p><ul><li>3.4.1 Orient a 5 6-member team of UNRWA facilitators to implement the designed training program.</li><li>3.4.2 Capacity development of the team to cascade the training to UNRWA fields of work.</li><li>3.4.3 Coordinate with relevant team members at UNRWA and provide periodic reports on progress.</li></ul><p><strong><br></strong></p><p><strong>Qualifications/special skills</strong></p><p>5. Qualification Requirements Advanced university degree (Master's or equivalent) from an accredited institution in in Education, Education Technology, Information Technology, Social Sciences or relevant fields Minimum 10 years of experience in training design and facilitation in the areas of education technology, ICT for education for school-based stakeholders like teachers and school principals. School teaching experience is desirable. demonstrable experience in designing teacher professional development programs in low-resource or crisis-affected contexts; integrating EdTech and digital pedagogy frameworks, including the UNESCO ICT Competency Framework for Teachers; working across multiple countries or field contexts; and facilitating participatory, co-design processes with diverse education teams. Excellent oral and written communication skills in Arabic and English. Wide international experience in working on education technology projects preferably in the Arab World and Levant. Experience with UNRWA or comparable UN education programs is an advantage.</p><p>Languages Excellent oral and written communication skills in Arabic and English.</p><p>Additional Information</p><p>6. Reporting and administration The Consultant will coordinate with and report to Education Specialist, HQA</p><p>7. Schedule/Work modality Online /remote, deliverable based as per schedule in section 4. No Fee THE UNITED&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Advanced university degree (Master's or equivalent) from an accredited institution in in Education, Education Technology, Information Technology, Social Sciences or relevant fields</li><li>Minimum 10 years of experience in training design and facilitation in the areas of education technology, ICT for education for school-based stakeholders like teachers and school principals.</li><li>School teaching experience is desirable.</li><li>Demonstrable experience in designing teacher professional development programs in low-resource or crisis-affected contexts; integrating EdTech and digital pedagogy frameworks, including the UNESCO ICT Competency Framework for Teachers; working across multiple countries or field contexts; and facilitating participatory, co-design processes with diverse education teams.</li><li>Excellent oral and written communication skills in Arabic and English.</li><li>Wide international experience in working on education technology projects preferably in the Arab World and Levant.</li><li>Experience with UNRWA or comparable UN education programs is an advantage.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Join One of the Fastest-Growing Online Education Companies in the World At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.<br> Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries.<br> To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.<br> Now we're looking for an experienced Sales Retention Manager to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue.<br> If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.<br> This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.<br> Why This Role Is Different At ELVTR, customer relationships don't end after enrollment—they're just beginning.<br> As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.<br> You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty.<br> Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.<br> You'll Love This Role If You: Enjoy solving complex customer challenges with creative solutions Thrive in a fast-paced, KPI-driven environment Are an exceptional negotiator who can create win-win outcomes Love using data to improve processes and business performance Enjoy coaching others and sharing best practices Are highly organized and take ownership of your work Communicate confidently with customers and cross-functional teams Believe outstanding customer experiences drive long-term business success What You'll Do Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions Recover overdue installment payments by proactively engaging customers and resolving billing-related issues Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience Identify opportunities to automate retention processes and improve operational efficiency Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses What We Offer Competitive Compensation :Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally Learn and Grow :Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team Health &amp; Wellbeing: Gym membership reimbursement,Mental health support, Generous paid vacation allowance Why Join ELVTR?<br> Make an Impact: Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.<br> Grow Your Career:We're committed to developing our people.<br> As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.<br> Join a Winning Team: Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.<br> Ready to Help Shape the Future of Online Learning?<br> If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.<br> Apply today and become part of ELVTR's next chapter of growth.<br> ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.<br> What We're Looking For 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role Excellent English communication skills, both written and spoken Proven experience supporting customers in the US market Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue Experience managing refund requests, payment recovery, billing issues, and installment collections Ability to navigate difficult customer conversations with empathy while protecting company interests A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement Strong ownership, problem-solving, and decision-making skills Excellent organizational skills and attention to detail Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams Previous leadership, mentoring, or process improvement experience is a strong plus Nice to Have Experience in the online education or EdTech industry Experience in high-ticket B2C sales environments Previous experience leading or mentoring a retention team Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems Experience working with subscription or installment payment models Knowledge of billing operations, chargebacks, and payment recovery processes Experience analyzing customer retention metrics to drive business improvements Comfortable working in a fast-paced, performance-driven environment Experience collaborating across Sales, Finance, Product, and Customer Success teams Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong>What we are looking for</strong></span></span></p><br><p><span><span>Candidates with management/advisory level experience within the humanitarian context, specifically those with deep understanding of the Syria context, displacement dynamics, and durable solutions frameworks.</span></span></p><br><p><span><span>To succeed in this role candidates will need to be strong and experienced in donor engagement, business development, and grant management, as well as experience in project management i.e. coordinating and managing programmes across multiple countries and stakeholders.</span></span></p><br><p><span><span>Strong strategic planning, analytical, and communication skills are also a requirement for this position.</span></span></p><br><p><span><span><strong>What you will do</strong></span></span></p><br><p><span><span>The <strong>Norwegian Refugee Council (NRC)</strong> is seeking a strategic and experienced humanitarian professional to join our MENA Regional Office as <strong>Syria Solutions Adviser</strong>.</span></span></p><br><p><span><span>As the region continues to navigate displacement, return preparedness, and durable solutions for Syrians, this pivotal role will drive regional collaboration, strengthen programme quality, and support innovative, multi-country responses across <strong>Syria, Jordan, Lebanon, and the wider MENA region</strong>.</span></span></p><br><p><span><span>You will play a leading role in shaping NRC's regional Syria response by:</span></span></p><br><ul><li><p><span><span>Providing strategic programme support and guidance to country offices.</span></span></p><br></li><li><p><span><span>Strengthening cross-country coordination, learning, and regional coherence.</span></span></p><br></li><li><p><span><span>Leading the development and management of regional and multi-country grants.</span></span></p><br></li><li><p><span><span>Identifying and securing new funding opportunities and donor partnerships.</span></span></p><br></li><li><p><span><span>Supporting return preparedness and durable solutions initiatives for Syrian refugees and returnees.</span></span></p><br></li><li><p><span><span>Coordinating scenario planning, information sharing, and regional analysis.</span></span></p><br></li><li><p><span><span>Representing NRC in relevant regional forums and stakeholder engagements.</span></span></p><br></li><li><p><span><span>Promoting evidence-based programming, learning, and advocacy across the Syria response.</span></span></p><br></li></ul><p><span><span><strong>What you will bring&nbsp;</strong></span></span></p><br><p><span><span>We are seeking a collaborative and forward-thinking adviser with:</span></span></p><br><ul><li><p><span><span>6-8 years of humanitarian, recovery, or development experience, including 3 years in advisory or management roles.</span></span></p><br></li><li><p><span><span>Specialist knowledge and expertise equivalent to an advanced university degree in a relevant field (e.g., international development, politics, social science)</span></span></p><br></li><li><p><span><span>Strong knowledge of development and other institutional donors’ strategies, priorities, and compliance requirements for relevant donors.</span></span></p><br></li><li><p><span><span>Track record of successful proposal development, or similar in funding or partnerships</span></span></p><br></li><li><p><span><span>Experience from working in complex and volatile contexts, with preference for previous experience in the region</span></span></p><br></li><li><p><span><span>Understanding of, and commitment to working collaboratively with technical and operational colleagues within a matrix structure, including capacity building</span></span></p><br></li><li><p><span><span>Fluency in English, both written and verbal</span></span></p><br></li></ul><p><span><span><strong>Context related skills, knowledge and experience</strong></span></span></p><br><ul><li><p><span><span>Deep knowledge and understanding of the Syria context</span></span></p><br></li><li><p><span><span>Experience with coordination role across different countries</span></span></p><br></li><li><p><span><span>Experience working with overall strategy development and planning</span></span></p><br></li><li><p><span><span>Experience of developing learning and development tools and resources to support capacity building</span></span></p><br></li><li><p><span><span>Understanding of durable solutions concepts and frameworks and previous experience in working on return contexts</span></span></p><br></li><li><p><span><span>Experience with project management, including budget monitoring, monitoring, evaluation and learning, donor reporting, modification requests and evaluations</span></span></p><br></li><li><p><span><span>Knowledge of and interest in new business opportunities, including different partnerships modalities, grants and commercial opportunities</span></span></p><br></li><li><p><span><span>Experience of working with cross-country programmes and donors</span></span></p><br></li></ul><p><span><span>Please download&nbsp;</span></span><span><span>the detailed job description</span></span><span><span> to learn more about the position.</span></span></p><br><p><span><span><strong>What we offer</strong></span></span></p><br><ul><li><p><span><span>Duty station: Amman Jordan, Syria or Lebanon. <strong>Please note that this is a non-accompanied position.</strong></span></span></p><br></li><li><p><span><span>Fixed term contract: Until November 2027 (extension possible if additional funding is secured)</span></span></p><br></li><li><p><span><span>Travel: Up to 30% to Field locations.</span></span></p><br></li><li><p><span><span>Salary/benefits: Grade 9 on NRC's grading structure. &nbsp;</span></span></p><br></li><li><p><span><span>NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.</span></span></p><br></li><li><p><span><span>We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.</span></span></p><br></li></ul><p><span><span>Find out more about the benefits of working for NRC</span></span></p><br><p><span><span>Important information about the application process</span></span></p><br><ul><li><p><span><span>We invite applications from all qualified candidates.&nbsp;</span></span></p><br></li><li><p><span><span>Please ensure you attach copies of your academic and professional certificates.&nbsp;</span></span></p><br></li><li><p><span><span>To apply as an internal candidate, log in with your official email address or click on Opportunity Marketplace.</span></span></p><br></li><li><p><span><span>When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.</span></span></p><br></li><li><p><span><span>Submit your application and CV in English, taking care to attach your latest CV.</span></span></p><br></li><li><p><span><span>Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.</span></span></p><br></li><li><p><span><span>Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.</span></span></p><br></li></ul><p><span><span><strong>Why NRC?</strong></span></span></p><br><p><span><span>The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.</span></span></p><br><p><span><span>Watch this short video</span></span><span><span>&nbsp;to see NRC in action.</span></span></p><br><p><span><span>We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:</span></span></p><br><ul><li><p><span><span>do demanding and professional work, often in challenging contexts</span></span></p><br></li><li><p><span><span>join a work culture that empowers every employee to share ideas and take responsibility</span></span></p><br></li><li><p><span><span>be part of a welcoming and supportive community committed to human dignity.</span></span></p><br></li></ul><p><span><span>Learn more about NRC</span></span></p><br><p><span><span><strong>If you're passionate about regional leadership, partnership-building, and developing solutions for displaced populations, we'd love to hear from you.</strong></span></span></p><br><p><span><span><strong>Apply today and help shape the future of NRC's Syria response.</strong></span></span></p><br><br> The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.&nbsp;<br> Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.&nbsp;<br> At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.&nbsp;<br> Together, we save lives and rebuild futures.<br> Safeguarding is central to NRC’s work. We expect all employees to:&nbsp;<br> • treat everyone with respect and dignity&nbsp;<br> • contribute to building a safe environment for all&nbsp;<br> • never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)&nbsp;<br> • always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH<br> </div>

<p>As an Incident Management Coordinator, you will coordinate high-impact and complex incidents across SITA Global Services 5 portfolio s and customer-facing services, ensuring rapid restoration of service while minimizing business and customer impact. You will lead incident coordination activities, facilitate collaboration across technical and operational teams, manage stakeholder communications, and drive accountability throughout the incident lifecycle. The role works closely with cross-functional teams across SITA Global Services portfolios: C&amp;DE (Communication &amp; Data Exchange), including Network, Security and Value Added Services (VAS) Baggage Services Airport Operations Passenger Processing Border Services You will also collaborate with cross functional teams, engineering groups, service owners, suppliers, customer support organizations, and operational stakeholders to ensure service stability, operational excellence, and continual service improvement. Beyond incident coordination, the team contributes to operational governance, service quality improvement, trend analysis, post-incident reviews, problem identification, knowledge management, and continuous improvement initiatives designed to enhance service availability and customer experience across SITA's global ecosystem. Reporting to the Lead Incident Manager, you will be part of the Incident Management Team within the Digital Customer Organisation (DCO), responsible for coordinating and driving the end-to-end Incident Management process across SITA's global service portfolio. The team acts as the central point of coordination during service disruptions, ensuring incidents are assessed, prioritized, communicated, escalated, and resolved in accordance with ITIL best practices, agreed service levels, and operational governance standards. Role outcome: Incidents are controlled, communicated, escalated and documented consistently, with service restoration and customer impact at the centre of every decision.</p> <p>Own and coordinate the end-to-end incident lifecycle, from detection and impact assessment through containment, service restoration, validation and closure, in accordance with ITIL practices, priority models, SLAs, OLAs and operational procedures. Manage high-impact and complex incidents across multiple service domains, including applications, infrastructure, networks, cloud, data centres, security and end-user technology services, maintaining operational control until stable service is confirmed. Assess business and customer impact, urgency, service criticality and operational risk, validating incident priority and initiating functional, hierarchical, Major Incident or crisis escalation when established thresholds are met. Lead incident bridges, war rooms and collaboration channels, engaging DCO teams, SGS portfolios, Service Desk, NOC, engineering teams, suppliers, service owners and Enterprise IT stakeholders to drive the fastest safe restoration of service. Establish and maintain a structured recovery plan, assigning clear owners and target times, managing dependencies and risks, constructively challenging delays and ensuring accountability across resolver teams. Serve as the central communication point throughout the incident, providing timely, accurate and business-focused updates to stakeholders, service owners, Customer Service Managers, operational leaders and senior management at agreed intervals. Maintain complete, accurate and time-stamped incident records in ServiceNow or the approved ITSM platform, documenting impact, diagnostics, actions, decisions, escalations, communications, workarounds and service-restoration evidence. Coordinate shift and regional handovers and confirm successful service restoration, ensuring continuity of ownership, clear communication of outstanding actions and risks, and validation of service stability before incident closure. Lead or support post-incident reviews and Problem Management activities, contributing timelines and evidence, identifying lessons learned, and ensuring corrective and preventive actions are assigned, tracked and integrated with Change, Knowledge and Continual Improvement processes. Monitor incident performance, trends and process quality, including recurring failures, backlog, SLA exposure, customer impact and resolution performance, while driving service improvements, strengthening operational readiness and coaching junior coordinators in Incident Management best practices.</p> <p>ITIL Foundation certification or an equivalent recognized IT Service Management qualification. Advanced ITIL certification, such as ITIL Managing Professional, Practice Manager or Specialist, would be an advantage. Relevant technical or platform certifications, such as CCNA, CCNP, CompTIA Network+, CompTIA Security+, Microsoft Azure, AWS, ServiceNow, or comparable cloud, cybersecurity, networking and infrastructure qualifications. Experience coordinating Major Incidents, critical service outages, cybersecurity-related disruptions or business-continuity events involving multiple technical teams, suppliers, customers and senior stakeholders. Experience supporting airline, airport, aviation, travel, transport, telecommunications or other regulated and business-critical service environments. Working knowledge of aviation technology services, such as passenger processing, baggage services, airport operational systems, border-management solutions, communication platforms and aviation network services. Practical experience across one or more enterprise technology domains, including networking and telecommunications, information security, cloud and data-centre services, airport systems, passenger or baggage-processing platforms, APIs, messaging and application integration. Experience using ServiceNow across Incident, Major Incident, Problem, Change, Service Request, Knowledge and Service Level Management, including reporting, dashboards, SLA monitoring and operational performance analysis. Experience facilitating post-incident reviews, service-improvement initiatives or operational-readiness exercises, applying structured analysis techniques and supporting automation, observability, AIOps, knowledge transfer or coaching activities.</p> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p>You have 2 to 5 years of relevant experience in Incident Management, Major Incident Management, Service Desk, NOC, Command Centre, IT Operations or another customer-focused enterprise support environment. You possess a strong working knowledge of ITIL-based Incident Management, including its integration with Major Incident, Problem, Change, Event, Knowledge, Service Level and Continual Improvement practices. You have practical experience using ServiceNow or an equivalent enterprise ITSM platform to manage incidents, monitor SLAs, maintain accurate records and produce operational reports. You understand enterprise technology services, including applications, networks, cloud, data centres, infrastructure, identity, security, monitoring and end-user services, and can recognize service dependencies and operational risks. You demonstrate strong incident coordination, prioritization and escalation skills, with the ability to manage multiple assignments and maintain progress in a fast-paced, 24x7 operational environment. You communicate clearly and professionally, translating technical information into concise, business-focused updates for customers, technical teams, service owners and senior stakeholders. You apply structured analytical thinking and sound judgement to assess impact, evaluate incomplete information, challenge assumptions and support timely service-restoration decisions. You work effectively across global, multicultural and virtual teams, using collaboration, influence and constructive challenge to maintain accountability without relying on direct reporting authority. You demonstrate customer centricity, ownership, integrity, resilience and attention to detail, remaining calm and professional during high-impact or time-sensitive incidents. You hold a diploma, degree or equivalent practical experience in Computer Science, Information Technology, Electronics, Telecommunications or a related discipline. ITIL Foundation certification and experience in airline, airport, travel or other business-critical environments are desirable.</p>

<p><strong>Re-Advertised Announcement</strong></p> <h1><strong>Human Resources Operational Partner Support&nbsp;</strong><strong>OCG - Cell 5</strong></h1> <p><em>Family: Human Resources</em></p> <p><em>Level: 10 IRFFG (2,234 JOD Monthly Gross)</em></p> <p><em>Workplace: Amman</em></p> <p><em>Hierarchical and Functional line management of: Cell 5 Human Resources Operational Partner (HROP)</em></p> <p><em>Mobility: Possible travels to Cell 5 mission countries (currently Iraq, Lebanon and Yemen) and other HQ locations</em></p> <p><em>Starting date: 1^st November 2026</em></p> <p><em>Duration: 12 Months.</em></p> <p><strong>Context</strong></p> <p><strong>OCG presence in Amman Hub:</strong></p> <p>OCG has been developing its presence in Amman with a delocalized structure created to support the quality of our operations in the region and beyond. It includes:&nbsp;</p> <ul> <li>The Operational Cell 5 directly managed by a Program Responsible, which current portfolio includes Syria, Iraq, Lebanon and Yemen. The team is composed of the Program Responsible, Deputy Program Responsible, Medical Program Responsible, HR Operational Partner, Fin Controller, Log Operational Responsible, Strategic Communication Advisor, Supply Referent, Flying Pharma and HROp Support.</li> <li>The MESO (Middle East Support Office) is directly managed by the Head of MESO, that includes advisory, implementers and support positions providing technical and operational support to the field missions. The team is composed by Strategic Medical Advisor/Team Leader, Lab, IPC, Nursing Care and AMR Advisors and flyings, Humanitarian Affairs Advisor, Project Officer, Legal Advisor, Ops and Med Flying, Staff Mobility Coordinator and Implementer, Regional Technical Referent Energy and HVAC, Water &amp; Sanitation and a MESO Assistant.</li> <li>Delocalized &amp; Hosted positions.</li> <li>An intersectional Amman Mutualized Support Office (AMSO) for Finance/HR/Admin/Log/IT that supports both OCG, OCBA and OCA teams in Amman. The AMSO is under the direct management of OCBA.</li> </ul> <p>&nbsp;</p> <p>At the heart of the Operations Department of the Operational Center of Geneva (OCG), the "cells" are multidisciplinary teams of 8 to 9 experts (Program Manager, Deputy Program Manager, Programme Medical Referent, Operational HR Partner, Operational Logistics Manager, Operational Finance Controller, Operational Communication Advisor, Supply referent and flying Pharma Referent). The cells supervise and coordinate MSF's activities in several countries and are the direct interface between the headquarters and the field. Each member oversees a specific field of activity under the supervision (functional link) of a Program Manager and with a hierarchical link to the coordinator of the relevant department.</p> <p>The HROP centralizes and acts as a referent for mission’s HR and administrative issues in front of the various HR units at HQ and other members of the cell, mission’s Human Resources Coordinator (HRCo) or Head of Mission (HoM) and other MSF operational centers (OCs).</p> <p>With the need to focus more on strategic HR mentoring and support to missions, the HROP support will be the focal point of different HR files identified and delegated by the HROP.</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong><em>Scope of responsibilities:</em></strong></p> <ol> <li value="NaN"><strong>Operational Planning &amp; Translation of Ambitions into HR Needs:</strong></li> </ol> <p ><em>Participates in discussions on optimal setup requested by the field to ensure staffing is sufficient in number and coherent in composition to meet operational and institutional ambitions, especially during MYR and POA.</em></p> <table border="1" cellpadding="0" cellspacing="0"> <tbody> <tr> <td > <p><strong>IMS Staffing Requests</strong></p> </td> <td > <ul> <li>Verifies IMS staffing requests formalized by HRCos for compliance with planning, accuracy and clarity</li> <li>Identifies inconsistencies against POA/MYR HR guidance and works with the HROP to adjust setups (IMS and LHS) and HR ambitions</li> <li>Propose changes to the cell and missions based on analysis of long-term HR objectives.</li> </ul> </td> </tr> <tr> <td > <p><strong>MYR &amp; POA Review</strong></p> </td> <td > <ul> <li>1^st round review of MYR and POA HR matrices and reports to HROP any issues (technical, settings, analytical)</li> <li>Provides first feedback to HROP on forecast and variances compared to last validated budget</li> <li>Follows up with missions on job descriptions of international staff (MI); flags missing or outdated MIs and files received MIs.</li> </ul> </td> </tr> <tr> <td > <p><strong>Gap-fill &amp; DEI Planning</strong></p> </td> <td > <ul> <li>Follows up on IMS staffing setups based on HR planning as per LVB.</li> <li>Carries out DEI checks and follow-up linked to HR planning</li> <li>Follows up gap-fill and back-up plans in coordination with HRCo and GPO.</li> </ul> </td> </tr> </tbody> </table> <p>&nbsp;</p> <ol> <li value="NaN"><strong>IMS Lifecycle Management — from Opening to Return:</strong></li> </ol> <p ><em>Single point of contact for IMS administrative and HR management, owning the relationship with the FMR, FAR and GPO across the full cycle. Manages the informed consent process, HR restriction table, BIC documents, mandatory mission documents and POL follow-up.</em></p> <table border="1" cellpadding="0" cellspacing="0"> <tbody> <tr> <td colspan="2" > <p><strong>2a&nbsp; Job Openings &amp; Matching</strong></p> </td> </tr> <tr> <td > <p><strong>Job Openings</strong></p> </td> <td > <ul> <li>Follows up job openings in HRIS/Ligo in coordination with HRCo and cell.</li> <li>Compiles a weekly table of cell 5 missions’ positions to be opened as long as the system of TDM lives in parallel of Ligo.</li> <li>Follows up on position management and vacancy tracking.</li> </ul> </td> </tr> <tr> <td > <p><strong>Matching Process</strong></p> </td> <td > <ul> <li>Support HRCo (as per the need) in the matching process for IMS profiles, including liaison with GPO and mobility officers.</li> <li>Keeps a close follow up to ensure all proposed IMS are compliant with missions' HR restrictions</li> <li>Organizes and follows up on 'PAPOUs' (ad hoc meetings for urgent positions to be filled).</li> <li>Prepares and maintains the Tour du Monde document and cell TDM document.</li> </ul> </td> </tr> <tr> <td colspan="2" > <p><strong>2b&nbsp; Pre-Departure &amp; Departure</strong></p> </td> </tr> <tr> <td > <p><strong>Movement &amp; Visas</strong></p> </td> <td > <ul> <li>Coordinates with FMR for visa and movement logistics, including Schengen visas, mission-country visas.</li> <li>Provides support to FMRs in case of specific movements or visa complexity.</li> <li>Follows up with international staff on all documents required for departure (informed consents BIC, proof of life, digital hygiene policy etc.).</li> <li>Updates and maintain tracker table for BIC, POL etc. at the cell level.</li> <li>Consolidates, monitors and updates pre-departure briefing materials for international staff.</li> </ul> </td> </tr> <tr> <td > <p><strong>Admin &amp; Contract Setup</strong></p> </td> <td > <ul> <li>Follows up on briefing plans and BIC documents.</li> <li>Ensures Ligo updates for departing IMS are completed.</li> </ul> </td> </tr> <tr> <td > <p><strong>HR Briefings</strong></p> </td> <td > <ul> <li>Carries out or participates in HR briefings according to policy.</li> <li>Ensure all documents in the mission welcome package are updated for all cell 5 missions.</li> <li>Arrange BIC briefing with RP/ARP and ensure all IMS have received BIC briefing before their departure.</li> </ul> </td> </tr> <tr> <td colspan="2" > <p><strong>2c&nbsp; During Mission</strong></p> </td> </tr> <tr> <td > <p><strong>Monthly Follow-up</strong></p> </td> <td > <ul> <li>Monthly salary verification of IMS in post: start/end date changes and project/position allocations with FAR.</li> <li>Keeps the IMS HR Update file continuously updated, with collaboration from HRCos.</li> <li>Ensures updating of the international staff tracking table (HR Update) and communicates discrepancies to HROP and HRCos.</li> <li>Confirms monthly IMS payroll information to FAR as part of IMS salary payment.</li> </ul> </td> </tr> <tr> <td > <p><strong>Indicators &amp; Tracking</strong></p> </td> <td > <ul> <li>Tracks first and second mission indicators.</li> <li>Ensure statistics and indicators are collected and analyzed, at minimum at POA, MYR and year-end (HRNS).</li> <li>Liaises with FMR and FAR for any mid-mission administrative change; follows up on salary advance requests when PD process disappears.</li> </ul> </td> </tr> <tr> <td colspan="2" > <p><strong>2d&nbsp; Return from Mission</strong></p> </td> </tr> <tr> <td > <p><strong>Early Return</strong></p> </td> <td > <ul> <li>Coordinates early returns: administrative processing and support to HRCo and HoM.</li> <li>Follows up on anticipated returns of IMS and files related documents.</li> </ul> </td> </tr> <tr> <td > <p><strong>Debriefings &amp; Formalities</strong></p> </td> <td > <ul> <li>Ensure SHU is alerted when needed at return.</li> <li>Tracks mission-end formalities with FAR.</li> </ul> </td> </tr> </tbody> </table> <p >&nbsp;</p> <ol> <li value="NaN"><strong>HRIS (Ligo) — Maintenance, Quality &amp; Deployment Support&nbsp;:</strong></li> </ol> <p><em>Act as focal point in the cell for the monitoring, follow-up and deployment of Ligo, providing first-line support to HRCos and cell members.</em></p> <table border="1" cellpadding="0" cellspacing="0"> <tbody> <tr> <td > <p><strong>Routine Maintenance</strong></p> </td> <td > <ul> <li>Verifies routine HR updates in Ligo: positions, Contracts, amendements, allocations.</li> <li>Follow up on position management and job opening status.</li> <li>Follow up on mandatory mission documents and compliance tracking.</li> </ul> </td> </tr> <tr> <td > <p><strong>Data Quality</strong></p> </td> <td > <ul> <li>Performs data quality checks and maintains dashboards for IMS indicators.</li> <li>Identifies and resolves discrepancies in the IMS tracking system; escalates to HROP where needed.</li> </ul> </td> </tr> <tr> <td > <p><strong>Deployment Support</strong></p> </td> <td > <ul> <li>Acts as first-line support for HRCos and cell members on Ligo usage.</li> <li>Monitors progress and challenges in Ligo deployment across cell missions.</li> </ul> </td> </tr> </tbody> </table> <p>&nbsp;</p> <ol> <li value="NaN"><strong>Focal Point for Specific HR Dossiers (under HROP supervision):</strong></li> </ol> <p><em>Act as focal point for specific cross-cutting dossiers, ensuring coordination between missions, HQ units and the HROP.</em></p> <table border="1" cellpadding="0" cellspacing="0"> <tbody> <tr> <td > <p><strong>Mobility Programme</strong></p> </td> <td > <ul> <li>Initiates and streamlines communication between HRCos, PDMs and Mobility Coordinators on mobility needs.</li> <li>Coordinates and laise with mission and mobility team, administrative formalities related to LHS detachment process from/to cell missions.</li> </ul> </td> </tr> <tr> <td > <p><strong>Compensation &amp; Benefits</strong></p> </td> <td > <ul> <li>Focal point for all topics related to IMS Compensation &amp; Benefits (IRFFG, IMS benefits, etc.) with special focus on Rewards Review.</li> <li>Manages information flow and streamlines communication between missions and HQ on rewards changes.</li> <li>Supports the HROP on Benchmark topics: manages BM requests, coordinates with hosting sections and follows up on timely submission of requested information.</li> <li>Solicits and coordinates the intervention of Comp&amp;Ben referents when needed.</li> <li>Supports HRCos facing questions on the implementation of rewards changes.</li> </ul> </td> </tr> </tbody> </table> <p>&nbsp;</p> <ol> <li value="NaN"><strong>Information, Reporting &amp; Meetings&nbsp;:</strong></li> </ol> <p><em>Acts as a pivot between the HR department and the missions, ensuring sufficient information sharing to allow the HR department to provide appropriate and timely support.</em></p> <table border="1" cellpadding="0" cellspacing="0"> <tbody> <tr> <td > <p><strong>Reporting &amp; Indicators, information sharing</strong></p> </td> <td > <ul> <li>Ensure statistics and indicators (FM, 2M, LHS in coordination positions, DEI) are collected, passed on and analyzed — at least at POA, MYR and year-end.</li> <li>Participates in the analysis of HR data and contributes to reporting to the HROP.</li> <li>Ensure cell SharePoint is updated with mission HR policies, reports and other relevant documents from the mission and relevant cell members are having access to those documents.</li> </ul> </td> </tr> <tr> <td > <p><strong>Meetings</strong></p> </td> <td > <ul> <li>Participates in the monthly 'Tour du Monde' meetings to open IMS positions and present the cell's HR/operational news.</li> <li>Participate in the weekly mini-desk of the cell and take minutes of the meeting.</li> <li>Participates in regular catchup meetings between HRCo and HROP and keep the follow up points updated.</li> </ul> </td> </tr> </tbody> </table> <p>&nbsp;</p> <p><strong>Profile Requirements:</strong></p> <p><strong>Education:</strong></p> <ul> <li>Master’s degree in HR management (People Management or similar), Social Sciences, Political Science, Humanitarian or Development Studies, or other relevant degrees</li> <li>Additional operational &amp; HR MSF training an asset.</li> </ul> <p >&nbsp;</p> <p><strong>Experience:</strong></p> <ul> <li>At least one year’s experience as Field/office HR Admin with MSF or Cell Assistant with MSF OCG.</li> </ul> <p >&nbsp;</p> <p><strong>Technical Competencies:</strong></p> <ul> <li>IT: Windows 10, database, Excel (use of macros), Power BI.</li> <li>HR Tools and HR Fundamentals.</li> </ul> <p>&nbsp;</p> <p><strong>Languages:</strong></p> <ul> <li>English</li> <li>French and/or Arabic an advantage.</li> </ul> <p >&nbsp;</p> <p><strong>Other:</strong></p> <ul> <li>This position is open to both Jordanian and non-Jordanian applicants.</li> </ul> <p >&nbsp;</p> <p><strong>Compensation &amp; Benefit: </strong></p> <ul> <li>MSF loyalty will be considered on the gross salary.</li> <li>Relocation package will be applicable for non-Jordanian staff.</li> </ul> <p>&nbsp;</p> <p><strong>If you recognize yourself in this profile, we welcome you to send your resume (CV, 2 pages max) and a cover letter (1-page max) in English by </strong><strong>Wednesday 30^th September 2026</strong><strong>.</strong></p> <p>&nbsp;</p> <p><strong>To:&nbsp; </strong><a href="https://msfamman.recruitee.com/o/re-advertised-announcement-human-resources-operational-partner-support"><strong>https://msfamman.recruitee.com/o/re-advertised-announcement-human-resources-operational-partner-support</strong></a></p> <p>&nbsp;</p> <p><strong><em>Any incomplete application will not be considered (ie no letter of motivation). Kindly note ONLY shortlisted applicants will be contacted.</em></strong></p>

<p>The GIZ Jordan Project&nbsp;<strong><em>&nbsp;"Innovative Private Sector Development Approaches for Employment Promotion" (I-PSD)”</em></strong> is seeking to hire an&nbsp;<strong><em>“Economic Cooperation and Private Sector Development Advisor - Focus: Policy Development (MoITS)”&nbsp;</em></strong>based in Jordan- for full-time base employment.</p> <p>GIZ in Jordan works on the core topic of private sector development. The position as an Advisor on Innovation Ecosystem Development is part of the project “Innovative Private Sector Development Approaches for Employment Promotion (I-PSD)”. I-PSD is entrusted by the German Federal Ministry for Economic Cooperation and Development (BMZ) with advising the Jordanian Ministry of Industry on the implementation of national economic strategies and the further development of innovative economic concepts and the promotion of sustainable jobs in the Jordanian private sector. To this end, the project is working to improve the competitive situation of Jordanian companies in growth sectors, to cooperate with actors in the local economy, e.g. chambers and associations, and to increase the innovative strength of local companies. The programme also focuses on diversity and inclusion in the Jordanian economy.</p> <p><strong><u>Qualifications and specialist knowledge</u></strong></p> <ul> <li>University degree in Economics, Business Administration, International Development, Political Science or other relevant discipline.&nbsp;      </li> <li>Proven in-depth knowledge and experience in private sector development, including in policy and organizational development and implementation.&nbsp;      </li> <li>7 years of professional experience in the Jordanian economic development including international development cooperation.</li> <li>Advisory experience including contracting and managing consultancy contracts, grant agreements, organization of workshops, events, and capacity development programs.&nbsp;&nbsp;&nbsp;     Commitment, team spirit, reliability, communication skills, gender competence and inter-cultural understanding.     </li> <li>Project management skills including good working knowledge of IT tools (phone, email, MS Office applications).</li> <li>Fluent in English and Arabic, both spoken and written.</li> </ul> <p><strong><u>Main Responsibilities</u></strong>&nbsp;</p> <ul> <li>Implementing private sector development measures in Output (1) focusing on policy development and implementation at the Ministry of Industry,Trade and Supply (MoITS).&nbsp;      </li> <li>Providing professional advisory services to public sector institutions including MoITS, which support the implementation of government’s policies and strategies (e.g. Economic Modernization Vision, National Export Strategy, Industrial Development Policy, etc..).</li> <li>Building and maintaining professional networks and relationships with relevant public and governmental oganizations, especially MoITS, for GIZ Jordan and supporting the design, implementation and coordination of activities with such stakeholders under projects implemented by GIZ or other development partners.&nbsp;&nbsp;</li> <li>Ensuring proper monitoring and reporting of results and outcomes in Field of Activity (1) and supporting the development of information and communications products.   </li> <li>Developing and updating the project’s management tools including operational plans, results models, stakeholders map, and contributing to knowledge management.</li> </ul> <p><em>The brief profile is not intended to provide a full and complete description.</em></p> <p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p><em><strong>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</strong></em></p> <p><em><strong>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</strong></em></p> <p><em><strong>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</strong></em></p> <p><em><strong>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</strong></em></p>

<p>The GIZ Jordan Project&nbsp;<strong><em>&nbsp;"Innovative Private Sector Development Approaches for Employment Promotion" (I-PSD)”</em></strong> is seeking to hire an&nbsp;<strong><em>“Economic Cooperation and Private Sector Development Advisor - Focus:</em></strong> <strong><em>Women-led SMEs”&nbsp;</em></strong>based in Jordan- for full-time base employment.</p> <p>GIZ in Jordan works on the core topic of private sector development. The position as an Advisor on Innovation Ecosystem Development is part of the project “Innovative Private Sector Development Approaches for Employment Promotion (I-PSD)”. I-PSD is entrusted by the German Federal Ministry for Economic Cooperation and Development (BMZ) with advising the Jordanian Ministry of Industry on the implementation of national economic strategies and the further development of innovative economic concepts and the promotion of sustainable jobs in the Jordanian private sector. To this end, the project is working to improve the competitive situation of Jordanian companies in growth sectors, to cooperate with actors in the local economy, e.g. chambers and associations, and to increase the innovative strength of local companies. The programme also focuses on diversity and inclusion in the Jordanian economy.</p> <p><strong><u>Qualifications and specialist knowledge</u></strong></p> <ul> <li>University degree in Economics, Business Administration, International Development, Political Science or other relevant discipline.&nbsp;      </li> <li>Proven in-depth knowledge and experience in private sector development, including in the area of women economic empowerment and SMEs growth and competitiveness.&nbsp;&nbsp;      </li> <li>5 years of professional experience in the Jordanian economic development including international development cooperation.</li> <li>Advisory experience including contracting and managing consultancy contracts, grant agreements, organization of workshops, events, and capacity development programs.</li> <li>Experience in the conceptualization and delivery of business development and financial services to businesses, especially to women-led SMEs.</li> <li>Commitment, team spirit, reliability, communication skills, gender competence and inter-cultural understanding.     </li> <li>Project management skills include good working knowledge of IT tools (phone, email, MS Office applications).</li> <li>Fluent in English and Arabic, both spoken and written.</li> </ul> <p><strong><u>Main Responsibilities</u></strong>&nbsp;</p> <ul> <li>Implementing private sector development measures in Output (4) focusing on improving the competitiveness and growth of women-led SMEs.</li> <li>Managing advisory services to private sector institutions including women-led SMEs, chambers, business associations and service providers in line with the government’s strategies (e.g. Eco-nomic Modernization Vision).&nbsp;&nbsp;      </li> <li>Supporting private sector organizations including women-led SMEs to develop their innovative capacity through facilitating partnerships and capacity development measures.&nbsp;  </li> <li>Building and maintaining professional networks with relevant private and public oganisations, as well as other donor-funded projects.</li> <li>Technically advising and actively supporting the cooperation between GIZ-implemented projects on women economic empowerment and the promotion of gender equality incl. the design and implementation of related activities of other projects and technical teams&nbsp;&nbsp;&nbsp;</li> <li>Ensuring proper monitoring and reporting of results and outcomes in Output 4 and supporting the development of information and communications products.   </li> <li>Developing and updating the project’s management tools including operational plans, results models, stakeholders map, and contributing to knowledge management.</li> </ul> <p><em>The brief profile is not intended to provide a full and complete description.</em></p> <p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p><em><strong>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</strong></em></p> <p><em><strong>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</strong></em></p> <p><em><strong>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</strong></em></p> <p><em><strong>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</strong></em></p>

<p>The GIZ Jordan Project <strong>“Cash for Green Services” </strong>is seeking to hire a&nbsp;“<strong>Feedback &amp; Complaints Mechanism Advisor – Cash for Work</strong>”&nbsp;based in Jordan- for full-time base employment.</p> <p>Jordan continues to face pressure on municipal services in communities hosting large numbers of Syrian refugees. At the same time, Syrian refugees and vulnerable Jordanians face significant socio-economic challenges and limited income opportunities.</p> <p>The aim of the project is to improve the living conditions of particularly vulnerable Syrian refugees and Jordanians, especially women and persons with disabilities, in selected municipalities in Jordan. At the same time, the project contributes to improving municipal solid waste management services.</p> <p>The project supports the creation of temporary employment opportunities (Cash for Work, CfW) that generate income for Syrian refugees and vulnerable Jordanians. To this end, it cooperates with the Jordanian Ministry of Local Administration (MoLA) as its political partner.</p> <p>The CfW opportunities are created in municipalities that host Syrian refugees. Partner municipalities are responsible for organising and implementing the CfW activities, while the project provides financial, technical and procedural support and strengthens municipal capacities. The CfW activities help municipalities address temporary personnel and resource constraints and improve municipal waste management services. They include, among others, cleaning of public areas as well as the collection, sorting and recycling of suitable materials.</p> <p>By providing temporary income opportunities to Syrian refugees and vulnerable Jordanians and bringing participants from different backgrounds together in the workplace, the project also aims to contribute to social cohesion. Particular attention is given to the participation and inclusion of women and persons with disabilities. At the same time, the activities contribute to cleaner cities, improved recycling and environmental protection.</p> <p>The project supports municipalities in integrating relevant improvements and approaches into their waste management planning to strengthen their sustainability beyond individual CfW rotations. In addition, the project advises municipalities and relevant waste management actors on organisation, operation and economic efficiency. Occupational health and safety, gender equality and social inclusion are considered throughout the implementation of CfW activities.</p> <p><strong><u>Qualifications and specialist knowledge</u></strong></p> <ul> <li>Bachelor’s/Master’s degree or equivalent in social sciences, development studies, public administration, social work, monitoring and evaluation or another relevant field.</li> <li>At least 5 years of relevant professional experience in development cooperation, humanitarian assistance, refugee response, social protection, accountability, monitoring and evaluation or a related field.</li> <li>Demonstrated experience in establishing or managing feedback, complaints, grievance, accountability or participant monitoring mechanisms; experience related to Cash for Work or employment programmes is an advantage.</li> <li>Experience with qualitative and quantitative feedback methods, such as surveys, interviews and focus group discussions, and with systematically analysing and translating findings into monitoring and management information.</li> <li>Good understanding of data management and M&amp;E processes and experience in coordinating data collection and reporting with M&amp;E and/or digital data management systems.</li> <li>Good understanding of the situation of refugees and vulnerable host communities in Jordan and demonstrated understanding of confidentiality, data protection, safeguarding and the appropriate handling of sensitive complaints.</li> <li>Excellent written and oral command of Arabic and English, combined with strong analytical skills and the ability to independently prepare concise, high-quality reports and recommendations in English.</li> <li>High degree of integrity, discretion, impartiality and reliability, combined with sound judgement, strong interpersonal skills and the ability to work independently while collaborating constructively across different functions within the project team.</li> </ul> <p><strong><u>Main Responsibilities</u></strong>&nbsp;</p> <ul> <li>Develop, establish and independently manage an accessible Feedback and Complaints Mechanism (FCM) for the project’s Cash for Work activities across partner municipalities, complementing municipal-level feedback and complaints structures.</li> <li>Establish and manage appropriate channels for individual feedback, enquiries and complaints, including hotline, written, in-person and, where appropriate, digital channels, and ensure that Cash for Work participants are adequately informed about their use.</li> <li>Develop and maintain procedures and tools for consistent case management, including complaint categories and sensitivity levels, decision and escalation procedures, FAQs and procedures for handling sensitive and personally identifiable information.</li> <li>Receive, assess and follow up on complaints and feedback, coordinate necessary clarification with relevant project staff and partners, and ensure appropriate referral and escalation of sensitive cases while safeguarding confidentiality and impartiality.</li> <li>Develop and coordinate systematic participant feedback mechanisms, including post-rotation surveys, focus group discussions and other appropriate methods, ensuring that the data collected contribute to the project’s monitoring, evaluation and learning system.</li> <li>Work closely with the project’s M&amp;E team and Cash for Work Data Manager to align feedback data collection, indicators, data structures and reporting with the overall M&amp;E and digital data management systems, while ensuring appropriate access restrictions for confidential information.</li> <li>Systematically analyse complaints and participant feedback to identify recurring issues, implementation risks, differences across municipalities and opportunities for improvement, and establish regular feedback and learning loops with project management and colleagues responsible for partner municipalities.</li> <li>Prepare regular monitoring and management reports and assess the operational capacity required for the FCM as implementation expands, coordinating additional support where required.</li> </ul> <p><em>The brief profile is not intended to provide a full and complete description.</em></p> <p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p><em><strong>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</strong></em></p> <p><em><strong>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</strong></em></p> <p><em><strong>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</strong></em></p> <p><em><strong>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</strong></em></p>

<p >The GIZ Jordan Country Office <strong >“Joint Delivery Unit”</strong> is seeking to hire an “<strong >AI Governance and Digital Transformation Advisor</strong><strong >”</strong> for full-time based employment.</p> <p >You help GIZ Jordan adopt digital and AI-enabled solutions in a secure, responsible, and practical way.</p> <p >In this role, you combine two perspectives:</p> <ul > <li >Enable digital transformation, support innovative digital approaches and AI adoption across projects and operations.</li> <li >Ensure information security, data protection, and responsible use of technology.</li> </ul> <p >You are the main advisor for managers and teams on questions related to AI, digital governance, information security, and data management.</p> <p >As part of the IT &amp; Digital Team within the Joint Delivery Unit (JDU), you work across the entire portfolio and support colleagues in turning ideas into solutions, testing and piloting new approaches while managing risks appropriately. You are expected to stay up to date with corporate policies around digital transformation and AI as well as information security and advise colleagues and teams when requested. Where necessary, you will be expected to create written or visual guides for colleagues and teams to be able to easily adopt changes.</p> <p >The job offers you the opportunity to work in an international environment, collaborate with driven individuals and partners, test and support the adoption of innovative approaches and expand your skills as well as build a portfolio of industry-relevant solutions.</p> <p ><strong >Qualifications and Specialist Knowledge</strong></p> <p >Qualifications &amp; experience</p> <ul > <li >Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Data Management, Public Administration, Law or a related field.</li> <li >Minimum 5 years of relevant professional experience in digital transformation, digital governance, information security, data governance, IT advisory, or related fields.</li> <li >Very good oral and written English skills (C1 level and above)</li> <li >Practical experience advising teams or managers on digital solutions, governance, risk, or organizational change.</li> <li >Good understanding of information security principles and experience working with information security standards such as ISO/IEC 27001 or similar frameworks.</li> <li >Good understanding of data protection and privacy principles and willingness to learn on the job.</li> <li >Demonstrated interest in artificial intelligence, digital innovation, and emerging technologies, including evidence of self-learning, professional development, or practical application.</li> <li >Ability to translate complex technical or governance topics into practical guidance for non-technical audiences.</li> <li >Solid understanding of digital systems, data management, and common workplace technologies.</li> <li >Experience working in complex stakeholder environments or matrix organizations is an advantage.</li> </ul> <p >We are looking for someone who:</p> <ul > <li >Enjoys solving problems and helping others succeed.</li> <li >Can balance innovation, risk, and practical implementation.</li> <li >Explains complex topics in a simple and accessible way.</li> <li >Is curious about AI and digital transformation.</li> <li >Works in a structured, reliable, and service-oriented manner.</li> <li >Is comfortable working with colleagues from different professional backgrounds and levels of seniority.</li> </ul> <p ><strong >Main Responsibilities</strong></p> <ul > <li >Advise projects and managers on AI, digital transformation, and digital governance.</li> <li >Support the development, testing and assessment of AI use cases and digital initiatives.</li> <li >Build practical guidance, tools, and learning formats that help colleagues use digital and AI solutions effectively and securely.</li> <li >Contribute to AI readiness, digital governance, and responsible technology use across the portfolio.</li> <li >Lead and continuously improve the Information Security Management System (ISMS). Coordinate information security measures, risk assessments, audits, and awareness activities.</li> <li >Act as the focal point for information security and basic data protection topics.</li> </ul> <p ><em >Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p ><strong ><em >Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</em></strong></p> <p ><strong ><em >GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</em></strong></p> <p ><strong ><em >GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</em></strong></p> <p ><strong ><em >GIZ will send feedback only to the candidates that are shortlisted and interviewed.</em></strong></p>

<p>The GIZ Jordan Project <strong>“Improved Governance for the Support of Reform Projects in Jordan”</strong><strong> (PARtner II)</strong><strong>” </strong>is seeking to hire a&nbsp;“<strong>Public Administration Advisor</strong>”&nbsp;based in Jordan- for full-time base employment.</p> <p>The project&nbsp;“Improved Governance for the Support of Reform Projects in Jordan” (PARtner II)&nbsp;is commissioned by the German Federal Ministry for Economic Cooperation and Development (BMZ) and implemented from April 2026 to March 2030. The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH will implement the project on behalf of the German government, in partnership with the Prime Ministry of the Government of the Hashemite Kingdom of Jordan.</p> <p>The project builds on its predecessor “PARtner I” and enhances the capacities of the public administration in Jordan. Under the umbrella of the Public Sector Modernization Roadmap and the Economic Modernization Vision, it will continue to support the transformation of the public sector. Aiming at a more efficient, effective public administration which is responsive to citizens’ and businesses’ needs, as well as transparent, evidence-informed decision-making, this project delivers critical support to the wider Jordanian reform agenda.</p> <p><strong><u>Qualifications and specialist knowledge</u></strong></p> <ul> <li>University degree in Political Sciences, Public Administration, Economics, Social Sciences, Public Policy, or a comparable field​. An advanced degree is desirable.</li> <li>5 years of professional experience relevant to the duties.</li> <li>In-depth knowledge and practical experience in promoting innovation in the public sector, e.g. related to innovation structures, agile methods, innovation labs, or change management​.</li> <li>Experience in advising governmental institutions, ideally in the context of the ongoing Jordanian public administration reforms – particularly in the areas of service delivery modernization, human resource and organizational development, and quality management in the public sector​.</li> <li>Knowledge of up-to-date approaches to human resources development, including performance appraisal and competency development.​</li> <li>Practical experience in organizational development and in the planning and implementation of capacity development measures in the public sector​.</li> <li>Ability to strategically position reform and innovation topics within a development cooperation context.</li> <li>Strong ability to use ICT tools, and willingness to continuously upskill in the framework of GIZ’s further digitization.</li> <li>Proven ability to work in an intercultural context, ability to work in a politically sensitive context.</li> <li>Strong analytical and drafting skills.</li> <li>Excellent command of English and Arabic (spoken and written).</li> </ul> <p><strong><u>Main Responsibilities</u></strong>&nbsp;</p> <ul> <li>Lead the technical, content-related, and organizational implementation of all measures and activities of the Output “Public Service/Public Administration” &nbsp;independently, and in close coordination with external and internal stakeholders</li> <li>Provide technical and strategic advisory to governmental counterparts such as the Services and Public Administration Commission (SPAC), with a focus on SPAC’s extended mandate, organizational development, Human Resources management (performance management, competency-based recruitment, competency development), and innovation in the public sector in particular.​</li> <li>Identify needs, and plan and implement/steer relevant Capacity Development measures, in close cooperation with counterparts such as the Jordan Academy for Government Administration (JAGA).</li> <li>Identify international good practice, prepare lessons learnt, ensure institutional knowledge management, and promote technical exchange internally and externally.</li> <li>Provide support to, and lead independently where requested to, the project’s tasks related to monitoring, evaluation, accountability and learning, reporting, as well as communication and visibility​.</li> <li>Proactively establish and maintain contacts with stakeholders outside (e.g. governmental counterparts, experts and consultants, development partners and third parties) and within GIZ that are relevant to the implementation of the tasks.</li> <li>Provide strategic advisory to decision-makers on the positioning and thematic development of the development cooperation portfolio in the respective thematic area.</li> <li>Support the Head of Project and the other technical staff of the project in the implementation of all other areas of the project.</li> </ul> <p><em>The brief profile is not intended to provide a full and complete description.</em></p> <p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p><em><strong>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</strong></em></p> <p><em><strong>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</strong></em></p> <p><em><strong>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</strong></em></p> <p><em><strong>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</strong></em></p>

<p >The GIZ Jordan Project <strong ><em >"</em></strong><strong ><em >Improved Governance for the Support of Reform Projects in Jordan” (PARtner II)</em></strong><strong >” </strong>is seeking to hire a <strong >“Public Administration Advisor – Focus: e-Governance”</strong> for full-time based employment.</p> <p >The project “Improved Governance for the Support of Reform Projects in Jordan” (PARtner II) is commissioned by the German Federal Ministry for Economic Cooperation and Development (BMZ) and implemented by Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH on behalf of the German Government, in partnership with the Prime Ministry of the Hashemite Kingdom of Jordan. From April 2026 to March 2030, PARtner II supports one of Jordan’s key national reform priorities: the modernisation of the public sector. Building on the achievements of its predecessor project, PARtner I, the project contributes to the implementation of the Public Sector Modernisation Roadmap and the Economic Modernisation Vision by strengthening institutional capacities, improving governance processes, and promoting evidence-based decision-making. Through its work with high-level government partners, PARtner II helps foster a more efficient, transparent, and citizen-oriented public administration, creating lasting impact for governance and sustainable development in Jordan.</p> <p >Joining the project offers the opportunity to work at the heart of Jordan’s reform agenda, collaborate closely with senior government stakeholders and international partners, and contribute to meaningful and sustainable institutional change.</p> <p ><strong >Qualifications and Specialist Knowledge</strong></p> <ul > <li >University degree in Public Administration, Economics, Social or Political Sciences, Public Policy, Information Sciences, Digital transformation and e-government, or a comparable field. A technical degree, and an advanced degree are desirable.</li> <li >5 years of professional experience relevant to the duties.</li> <li >Experience working with, or advising governmental institutions (e.g. PMIO, DTU, MoDEE, SPAC), ideally in the context of the ongoing Jordanian public administration reforms, particularly providing expertise on e-governance, the development and implementation of digital public services, user-centred design, service quality, and the standardization and digitization of administrative processes​.​</li> <li >Ability to strategically position reform and innovation topics within a development cooperation context.</li> <li >Strong ability to use ICT tools, and willingness to continuously upskill in the framework of GIZ’s further digitization.</li> <li >Proven ability to work in an intercultural context, ability to work in a politically sensitive context.</li> <li >Strong analytical and drafting skills.</li> <li >Excellent command of English and Arabic (spoken and written).</li> </ul> <p ><strong >Main Responsibilities</strong></p> <ul > <li >Provide technical and strategic advisory support to key governmental counterparts, including the Prime Ministry (Project Management and Implementation Office and Digital Transformation Unit), the Services and Public Administration Commission (SPAC), the Ministry of Digital Economy and Entrepreneurship (MoDEE), and other relevant institutions on digital government and public sector reform</li> <li >Advise on the implementation of Public Sector Modernisation Reform (PSMR) with a focus on citizen-centred, accessible, and high-quality public service delivery.</li> <li >Support the development, standardisation, and digitalisation of public services and e-services, including the strategic adoption and use of AI solutions.</li> <li >Advise on the introduction and institutionalisation of monitoring mechanisms and user satisfaction tools to strengthen evidence-based service improvement and quality assurance.</li> <li >Provide technical guidance on organisational development and organisational effectiveness measures, particularly within MoDEE and related public sector entities.</li> <li >Assess capacity development needs and design, coordinate, and implement appropriate capacity development measures to strengthen institutional capabilities for digital transformation and service delivery reform.</li> <li >Provide strategic input to project implementation and portfolio development, including stakeholder coordination, monitoring and evaluation, reporting, and the thematic advancement of the digital governance agenda.</li> <li >Support the Head of Project, the Senior Component Manager, and the wider technical team in the implementation of project activities and cross-cutting tasks.</li> </ul> <p ><em >The brief profile is not intended to provide a full and complete description.</em></p> <p ><em >Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p ><strong ><em >Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</em></strong></p> <p ><strong ><em >GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</em></strong></p> <p ><strong ><em >GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</em></strong></p> <p ><strong ><em >GIZ will send feedback only to the candidates that are shortlisted and interviewed.</em></strong></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Background</strong></p><br> <p>The United Nations Development Programme (UNDP), the UN’s global development network, operates in over 170 countries to address challenges such as poverty, climate change, governance, crisis response, and gender equality. The Regional Bureau for Arab States (RBAS), headquartered in Amman, oversees the Regional Programme and supports 18 country offices across the Arab region. Leveraging its regional presence and expertise, UNDP is uniquely positioned to drive initiatives that bridge policy gaps and accelerate digital adoption across the Arab region. In 2026, UNDP is launching its new Strategic Plan (2026-2029), focusing on sustainable, inclusive, and future-smart development, coupled with efforts to strengthen resilience, digital and green transitions, and social cohesion. The Regional Programme for the Arab States (2026–2029) translates UNDP’s global ambitions into a regional framework grounded in national and regional priorities.</p><br> <p><strong>Project Background</strong></p><br> <p>Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.</p><br> <p>UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.</p><br> <p>Anchored in the 2030 Agenda for Sustainable Development and in line with the priorities outlined in the UNDP Strategic Plan, the Regional Bureau for Arab States (RBAS) supports the Arab States region to achieve sustainable development by eradicating poverty in all its forms and dimensions, accelerating structural transformations for sustainable development, and building resilience to crises and shocks.</p><br> <p>In addition to its presence in New York, RBAS has its main office in the Regional Hub based in Amman, Jordan. The Amman Regional Hub hosts regional initiatives under the Regional Programme for Arab States 2026-2029 which touches upon the following areas of work: governance and anti-corruption, regional cooperation for the reduction of poverty and inequality, knowledge economy, conflict prevention and peacebuilding, climate security, youth engagement and empowerment, gender equality, resilience building, among others. Through its regional projects, the Regional Programme generates and avails development knowledge, experience and expertise to countries across the region; supports the creation and development of inter-country initiatives and networks among governmental and non-governmental partners to address shared challenges at a sub-regional and regional levels; facilitates inter-country collaboration on cross-border issues, such as trade, environment, and migration; advances regional dialogues, and experience exchange on development issues that may be sensitive where regional level advocacy may enable country level engagement and action, such as with efforts to fight corruption and exclusionary practices targeting certain groups; and promotes experimentation and innovation to help overcome institutional, financial and knowledge barriers that may be too high for an individual country to surmount.</p><br> <p>UNDP is now seeking an intern to support the effective delivery of the Regional Programme for Arab States (2026–2029), with a focus on programme management support, knowledge management and research, and partnership building and communication.</p><br> <p><strong>Duties and Responsibilities</strong></p><br> <p>The intern will be based in Amman, Regional Hub office. Responsibilities will include but are not limited to the following:</p><br> <p>1. Knowledge Management &amp; Research&nbsp;</p><br> <ul> <li>Assist in collecting lessons learned and best practices across regional projects ;&nbsp;</li> <li>Conduct desk-based research on relevant thematic issues (e.g. inclusive growth, governance, digital innovation, green economy);&nbsp;</li> <li>Support the preparation of reports, briefs and other knowledge products;&nbsp;</li> <li>Contribute to the development of knowledge products for internal and external audiences.&nbsp;</li> </ul> <p>2. Partnership Building &amp; Communication</p><br> <ul> <li>Assist in prepare partnerships briefs, presentations, and communication materials (e,g talking points, backgrounders) for partnership engagement.&nbsp;</li> <li>Support the identification of and engagement with prospective partners;&nbsp;</li> <li>Support preparation of partnership proposals and outreach events.</li> </ul> <p>3. Programme Management Support&nbsp;</p><br> <ul> <li>Support the Regional Programme Team in coordinating and monitoring of projects and initiatives under the Regional Programme.&nbsp;</li> <li>Assist in organizing programme activities and events.&nbsp;</li> <li>Provide support to the Results-Based Management specialist in maintaining programme monitoring and reporting.&nbsp;</li> </ul> <p>4. Implementation Support&nbsp;</p><br> <ul> <li>Support the day-to-day administrative and implementation activities of the Regional Programme.&nbsp;</li> <li>Assist in organizing meetings, workshops and events, including logistical arrangements.&nbsp;</li> <li>Support the preparation and follow-up of routine documentation and requests.&nbsp;</li> <li>Assist in maintaining records, updating trackers and organizing programme files.&nbsp;</li> <li>Support information gathering, knowledge sharing and coordination across teams.&nbsp;</li> </ul> <p><strong>Competencies</strong></p><br> <p><i>Functional Competencies:</i></p><br> <ul> <li>Strong sense of collaborative work, excellent communication and interpersonal skills;&nbsp;</li> <li>Keen attention to detail;&nbsp;</li> <li>Proven record of interest and work in the development field;&nbsp;</li> <li>Excellent analytical and research skills;&nbsp;</li> <li>Research experience;&nbsp;</li> <li>Interest in the Arab States region and possibly some background in researching the region;</li> </ul> <p><i>Professionalism:&nbsp;</i></p><br> <ul> <li>Demonstrated problem-solving skills and judgment in applying technical expertise to resolve a wide range of complex issues/problems;&nbsp;</li> <li>Ability to negotiate and to influence others to reach agreement;&nbsp;</li> <li>Ability to work under pressure;</li> <li>Shows pride in work and in achievement;&nbsp;</li> <li>Demonstrates professional competence and mastery of subject matter;&nbsp;</li> <li>Is conscientious and efficient in meeting commitments, observing deadlines and achieving results;&nbsp;</li> <li>Is motivated by professional rather than personal concerns;&nbsp;</li> <li>Shows persistence when faced with difficult problems or challenges;&nbsp;</li> <li>Remains calm in stressful situations;&nbsp;</li> <li>Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work;&nbsp;</li> <li>Takes responsibility for incorporating the perspective of youth and ensuring the equal participation of young people as in all areas of work.&nbsp;</li> </ul> <p><i>Communication:&nbsp;</i></p><br> <ul> <li>Speaks and writes clearly, concisely and effectively;&nbsp;</li> <li>Listens to others, correctly interprets messages from others and responds appropriately;&nbsp;</li> <li>Asks questions to clarify, and exhibits interest in having two-way communication;&nbsp;</li> <li>Tailors language, tone, style and format to match audience;&nbsp;</li> <li>Demonstrates openness in sharing information and keeping people informed.&nbsp;</li> </ul> <p><i>Teamwork:&nbsp;</i></p><br> <ul> <li>Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise;&nbsp;</li> <li>Is willing to learn from others; places team agenda before personal agenda;&nbsp;</li> <li>Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position;&nbsp;</li> <li>Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.&nbsp;</li> </ul> <p><i>Planning and Organizing:&nbsp;</i></p><br> <ul> <li>Develops clear goals that are consistent with agreed strategies;&nbsp;</li> <li>Identifies priority activities and assignments; adjusts priorities as required;&nbsp;</li> <li>Allocates an appropriate amount of time and resources for completing work;&nbsp;</li> <li>Foresees risks and allows for contingencies when planning;&nbsp;</li> <li>Monitors and adjusts plans and actions as necessary;&nbsp;</li> <li>Uses time efficiently.&nbsp;</li> </ul> <p><i>Accountability:&nbsp;</i></p><br> <ul> <li>Takes ownership of all responsibilities and honors commitments;&nbsp;</li> <li>Delivers outputs for which one has responsibility within prescribed time, cost and quality standards;&nbsp;</li> <li>Operates in compliance with organizational regulations and rules;&nbsp;</li> <li>Supports subordinates, provides oversight and take responsibility for delegated assignments;&nbsp;</li> <li>Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.</li> </ul> <p><i>Creativity:&nbsp;</i></p><br> <ul> <li>Actively seeks to improve programmes or services;&nbsp;</li> <li>Offers new and different options to solve problems or meet project needs;&nbsp;</li> <li>Promotes and persuades others to consider new ideas;&nbsp;</li> <li>Takes calculated risks on new and unusual ideas;&nbsp;</li> <li>Thinks “outside the box”;&nbsp;</li> <li>Takes an interest in new ideas and new ways of doing things;&nbsp;</li> <li>Not bound by current thinking or traditional approaches.&nbsp;</li> </ul> <p><i>Technological Awareness:&nbsp;</i></p><br> <ul> <li>Keeps abreast of available technology;&nbsp;</li> <li>Understands the applicability and limitations of technology to the work of the office;&nbsp;</li> <li>Actively seeks to apply technology to appropriate tasks;&nbsp;</li> <li>Shows willingness to learn new technology.</li> </ul> <p><strong>Required Skills and Experience</strong></p><br> <p><i>Education:</i></p><br> <p>Applicants to the UNDP internship programme must at the time of application meet one of the following requirements:&nbsp;</p><br> <ul> <li>(a) Be enrolled in a postgraduate degree programme (such as a master’s programme, or higher) in media studies, journalism, communications, information systems, or a related field;&nbsp;</li> <li>(b) Be enrolled in the final academic year of a first university degree programme (such as bachelor’s degree or equivalent) in media studies, journalism, communications, information systems, or a related field;&nbsp;</li> <li>(c) Have recently graduated with a university degree (as defined in (a) and (b) above) in media studies, journalism, communications, information systems, or a related field and, if selected, must start the internship within one-year of graduation;&nbsp;</li> <li>(d) Be enrolled in a postgraduate professional traineeship program in media studies, journalism, communications, information systems, or a related field and undertake the internship as part of this program.</li> </ul> <p>Experience:</p><br> <ul> <li>Relevant previous experience is a plus;&nbsp;</li> <li>Relevant experience with communication and social media is a plus;&nbsp;</li> <li>Proficiency in Microsoft Office tools;&nbsp;</li> <li>Experience in supporting web and digital initiatives, including assisting with content management, portal updates, and coordination of knowledge or project related activities;&nbsp;</li> <li>Ability to assist in organizing and presenting digital content on the portal and social media, helping ensure users can access and understand the materials.</li> </ul> <p>Languages:&nbsp;</p><br> <ul> <li>Fluency in English (including speaking, writing, and reading) is required. Arabic is an asset.</li> </ul> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br> <p><strong>Data Privacy</strong></p><br> <p>Please click here&nbsp;to view UNDP Data Privacy Statement</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Office/Unit/Project Description</strong></p><br> <p>The United Nations Development Programme (UNDP) in Jordan supports national efforts to achieve sustainable development through integrated programmes aligned with the Country Programme Document (CPD) and the United Nations Sustainable Development Cooperation Framework (UNSDCF). UNDP Jordan works across key pillars including Governance and Social Cohesion, Inclusive Growth, Climate Change and Energy, and Environment and Biodiversity, with a strong focus on advancing resilience, institutional effectiveness, and inclusive development.</p><br> <p>The Governance and Social Cohesion Pillar at UNDP Jordan Country Office leads the design and implementation of integrated programmes that support inclusive governance, social cohesion, rule of law, and peacebuilding. The Pillar focuses on strengthening institutional effectiveness, promoting civic engagement, enhancing accountability and transparency, and supporting national efforts in preventing violent extremism (PVE), human rights, and inclusive political participation.</p><br> <p>The Programme Analyst will contribute to a diverse and evolving portfolio of projects implemented in close partnership with government entities, civil society organizations, development partners, and UN agencies. The role supports evidence-based policymaking, programme innovation, and cross-sectoral collaboration, ensuring alignment with the Country Programme Document (CPD), UN Sustainable Development Cooperation Framework (UNSDCF), and national priorities.</p><br> <p>The position plays a key role in advancing UNDP’s strategic positioning in governance and social cohesion by supporting programme delivery, strengthening partnerships, and contributing to knowledge generation and policy dialogue at national and sub-national levels.</p><br> <p>The Programme Analyst will work under the guidance of the Programme Manager/DRR and will be integrated into a dynamic team focused on Governance and Social Cohesion initiatives.&nbsp;</p><br> <p>The Analyst will contribute to the overarching goals of the Programme and align actions with the objectives of other Office Units such as Climate Change and Energy, Inclusive Growth, and Environment and Biodiversity.</p><br> <p><strong>Scope of Work&nbsp;</strong></p><br> <p>The Programme Analyst will be responsible for the following key functions</p><br> <p><strong>Duties and Responsibilities</strong></p><br> <p><strong>A. Ensure Programme Planning and Implementation</strong></p><br> <ul> <li>Support the design, planning, and implementation of governance and social cohesion programmes in line with CPD priorities and annual workplans.&nbsp;</li> <li>Contribute to the preparation of project documents, budgets, results frameworks, and implementation strategies.&nbsp;</li> <li>Ensure effective delivery of programme outputs in line with UNDP rules, procedures, and quality standards.&nbsp;</li> </ul> <p>B. Provision of <strong>Technical and Analytical Support</strong></p><br> <ul> <li>Provide substantive technical inputs on governance, social cohesion, human rights, PVE, and institutional development.&nbsp;</li> <li>Conduct policy research, analysis, and evidence generation to inform programme development and strategic positioning.&nbsp;</li> <li>Support development of concept notes, policy briefs, and knowledge products.</li> </ul> <p><strong>C. Monitoring, Evaluation, and Reporting</strong></p><br> <ul> <li>Support implementation of monitoring and evaluation frameworks, including tracking of results, risks, and performance indicators.&nbsp;</li> <li>Contribute to preparation of donor reports, internal progress reports, and evaluations.&nbsp;</li> <li>Ensure compliance with results-based management (RBM) principles and reporting requirements.&nbsp;</li> </ul> <p><strong>D. Build Partnership and Coordination</strong></p><br> <ul> <li>Liaise with government counterparts, donors, UN agencies, NGOs, and other stakeholders to support programme delivery.&nbsp;</li> <li>Facilitate coordination mechanisms, technical working groups, and inter-agency platforms.&nbsp;</li> <li>Support resource mobilization efforts through partnership development and proposal preparation.&nbsp;</li> </ul> <p><strong>E. Quality Assurance and Knowledge Management</strong></p><br> <ul> <li>Ensure quality assurance of project documents, deliverables, and communication materials.&nbsp;</li> <li>Capture lessons learned and best practices to support knowledge sharing and programme improvement.&nbsp;</li> <li>Contribute to visibility and communication efforts for programme achievements.&nbsp;</li> </ul> <p><strong>F. Team Support and Supervision</strong></p><br> <ul> <li>Provide guidance and technical oversight to project personnel UNVs, consultants, and interns where applicable.&nbsp;</li> <li>Support team coordination and contribute to effective management of the Governance and Social Cohesion portfolio.&nbsp;</li> </ul> <p>The incumbent performs other duties within their functional profile as required for the efficient functioning of the Office.</p><br> <p><strong>Institutional Arrangement</strong></p><br> <p>The position reports directly to the Programme Manager/DRR and operates within a collaborative environment alongside other programme units. The Programme Analyst will liaise with counterparts in related disciplines to promote interdisciplinary approaches and resource sharing.&nbsp;The incumbent works in close coordination with colleagues across the Climate Change and Energy, Inclusive Growth, and Environment and Biodiversity teams, as well as with project personnel under the Governance and Social Cohesion portfolio</p><br> <p><strong>The incumbent supervises assigned support personnel/project staff as reflected in the approved organigram and delegation of authority.</strong></p><br> <p><strong>Competencies</strong></p><br> <i><strong>Core</strong></i> <br> <strong>Achieve Results:</strong> LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work <br> <strong>Think Innovatively:</strong> LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking <br> <strong>Learn Continuously:</strong> LEVEL 2: Go outside comfort zone, learn from others and support their learning <br> <strong>Adapt with Agility:</strong> LEVEL 2: Adapt processes/approaches to new situations, involve others in change process <br> <strong>Act with Determination:&nbsp;</strong> LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously <br> <strong>Engage and Partner:</strong> LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships <br> <strong>Enable Diversity and Inclusion:</strong> LEVEL 2: Facilitate conversations to bridge differences, considers in decision making&nbsp; <br> <p><i><strong>People Management (Insert below standard sentence if the position has direct reports.)</strong></i></p><br> <p>UNDP People Management Competencies can be found in the dedicated&nbsp;site.&nbsp;</p><br> <p><i><strong>Cross-Functional &amp; Technical competencies</strong></i></p><br> <i><strong>Thematic Area</strong></i> <i><strong>Name</strong></i> <i><strong>Definition</strong></i> <br> Business Direction and Strategy System Thinking <p>&nbsp;Ability to use objective problem analysis and</p><br> <p>judgement to understand how interrelated</p><br> <p>elements coexist within an overall process or</p><br> <p>system, and to consider how altering one element</p><br> <p>can impact on other parts of the system</p><br> <br> Partnership Management Multi-Stakeholder Engagement and funding <p>Knowledge and ability to forge</p><br> <p>multi-stakeholder partnerships,</p><br> <p>and remove any obstacles to</p><br> <p>resource</p><br> <p>mobilization and multi-stakeholder</p><br> <p>funding platforms&nbsp;</p><br> <br> 2030 Agenda: Peace Rule of law, Security and Human Rights Inclusive Political Participation <br> Business Direction &amp; Strategy Results-Based Management <p>Ability to manage the implementation of strategies,</p><br> <p>programmes, and projects with a focus at improved</p><br> <p>performance and demonstrable results. Knowledge</p><br> <p>and understanding of relevant theories, concepts,</p><br> <p>methodologies, instruments, and tools.</p><br> <br> Business Management Risk Management <p>&nbsp;Identify and organize action around reducing,</p><br> <p>mitigating and proactively managing risks.</p><br> <br> Business Management Monitoring &amp; Evaluation <p>Ability to systematically monitor results of</p><br> <p>strategies, programmes, and activities with a view</p><br> <p>to make sure that they are being implemented</p><br> <p>effectively; Ability to provide managers and key</p><br> <p>stakeholders with regular feedback and reporting</p><br> <p>on the consistency or discrepancy between</p><br> <p>planned activities and programme management</p><br> <p>and results.</p><br> <p>Ability to make independent judgment of the</p><br> <p>management and results of strategies,</p><br> <p>programmes and activities based on set criteria</p><br> <p>and benchmark, keeping in mind the needs and</p><br> <p>concerns of client, current and upcoming.</p><br> <p>Knowledge and understanding of monitoring and</p><br> <p>evaluation frameworks, concepts, methodologies,</p><br> <p>systems, processes, and tools. Ability to make an</p><br> <p>independent judgement based on set criteria and</p><br> <p>benchmarks. Ability to anticipate client's upcoming</p><br> <p>needs and concerns.</p><br> <br> <p>Conflict Prevention, Peacebuilding and Responsive Institutions</p><br> <p>2030 Agenda: Peace</p><br> Conflict Prevention, Peacebuilding and Responsive Institutions National Capacities for Conflict Prevention <br> <p><strong>Required Skills and Experience</strong></p><br> <p>Education:</p><br> <ul> <li>Advanced university degree (Master’s degree or equivalent) in Political Science, Law, Social Science, Public Administration, Development, International Relations, or other related fields is required, or&nbsp;</li> <li>A first-level university degree (Bachelor’s degree) in the areas mentioned above in combination &nbsp;with an additional two years of qualifying experience will be given due consideration in lieu of the advanced degree.</li> </ul> <p>Experience:</p><br> <ul> <li>Minimum of two (2) years (with a master’s degree) or four (4) years (with a bachelor’s degree) of relevant experience, focusing on &nbsp;human rights, PVE, peacebuilding, elections, institutional development, and related practice areas is required.</li> </ul> <p>Required Skills:</p><br> <ul> <li>Proven experience in programme and project management within governance, social cohesion, or related fields.&nbsp;</li> <li>Strong experience in stakeholder coordination, including government institutions and development partners.&nbsp;</li> <li>Demonstrated analytical and research skills related to governance systems, accountability, and institutional development.&nbsp;</li> <li>Experience in results-based management (RBM), including planning, monitoring, and reporting.&nbsp;</li> <li>&nbsp; Proven ability to draft high-quality reports, policy briefs, and programme documents.&nbsp;</li> <li>Experience in UNDP rules, procedures, and programme cycles is an asset.&nbsp;</li> <li>Experience working in multi-disciplinary and multi-cultural environments.</li> </ul> <p>Desired skills in addition to the competencies covered in the Competencies section:</p><br> <ul> <li>Experience working with UNDP Demonstrated experience in resource mobilization and donor engagement.&nbsp;</li> <li>Experience in governance reform, peacebuilding, PVE, or human rights programming.&nbsp;</li> <li>Familiarity with Jordan’s institutional and policy landscape.&nbsp;</li> <li>Experience in knowledge management and communication of development results.&nbsp;</li> <li>Experience supervising teams or managing project &nbsp;personnel&nbsp;</li> <li>Experience in the usage of computers and office software packages.</li> </ul> <p>Required Language(s):</p><br> <ul> <li>Fluency in English and Arabic is required</li> </ul> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. 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