وظائف مندوب علاقات عامه - عمّان الأردن
٩٧٧ وظائف شاغرة
<p><h4>Job summary</h4>
<p>Assists in leading the property’s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong></p>
<ul>
<li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR</li>
<li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li>
</ul>
<h4>Core work activities</h4>
<p><strong>Developing & executing sales strategies</strong></p>
<ul>
<li>Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.</li>
<li>Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.</li>
<li>Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.</li>
<li>Assists with the development and implementation of promotions, both internal and external.</li>
</ul>
<p><strong>Maximizing revenue</strong></p>
<ul>
<li>Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).</li>
<li>Recommends booking goals for sales team members.</li>
</ul>
<p><strong>Managing sales activities</strong></p>
<ul>
<li>Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.</li>
<li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li>
<li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li>
</ul>
<p><strong>Analyzing & reporting on sales and financial data</strong></p>
<ul>
<li>Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.</li>
<li>Assists Revenue Management with completing accurate six period projections.</li>
<li>Reviews sales and catering guest satisfaction results to identify areas of improvement.</li>
</ul>
<p><strong>Ensuring exceptional customer service</strong></p>
<ul>
<li>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.</li>
<li>Interacts with guests to obtain feedback on product quality and service levels.</li>
<li>Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.</li>
<li>Empowers employees to provide excellent customer service.</li>
<li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li>
<li>Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.</li>
<li>Ensures that a customer recognition program is in effect throughout Sales.</li>
<li>Executes and supports the company’s Customer Service Standards and property’s Brand Standards.</li>
<li>Participates in and practices daily service basics of the brand.</li>
<li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li>
<li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li>
<li>Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li>
</ul>
<p><strong>Building successful relationships</strong></p>
<ul>
<li>Develops and manages relationships with key stakeholders, both internal and external.</li>
<li>Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.</li>
<li>Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.</li>
<li>Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p>
<p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates</p><p></p>
<p><strong>Jordan Economic Reform Activity (ERA)</strong></p>
<p>Scope of Work</p>
<p><strong>Senior Public Private Partnerships (PPP) Financial Expert</strong></p>
<p><strong>Project Background:</strong></p>
<p>The Jordan Economic Reform Activity Task Order 1 (ERA TO1) is a 5-year, $54 million program funded by USG, which aims to support the Government of Jordan (GOJ) to prioritize and implement economic reforms. Through coordination with the GOJ, the Jordanian and international private sector, other donors, and Jordanian civil society, ERA TO 1 will (1) advance economic reforms, (2) strengthen the business enabling environment, (3) increase exports and local, regional, and international investments, and (4) respond to emerging priorities. </p>
<p>Public-Private Partnerships (PPPs) are a key mechanism for mobilizing private capital, improving public service delivery, and enabling the development of strategic infrastructure and public assets. As Jordan advances its reform priorities and strengthens private sector participation in public investment, government institutions responsible for PPP oversight continue to play a leading role in screening, structuring, and coordinating PPP opportunities across sectors.</p>
<p>While Jordan has an established legal and institutional framework governing PPPs, continued institutional strengthening is needed to build capacity in screening, structuring, and advancing PPP transactions. Strengthening the ability of government counterparts to assess transaction readiness, review financial documentation, and manage active pipeline projects remains a priority for deepening private sector participation in public investment.</p>
<p><strong>Purpose of the Assignment:</strong></p>
<p>ERA will engage a senior finance advisor to provide transactional advisory review support for PPP pipeline projects. Throughout the assignment, the advisor will deliver structured on-the-job support to government counterparts, integrating capacity building within core work processes.</p>
<p><strong>Responsibilities:</strong></p>
<p><strong>Task 1: Senior Transactional Advisory Review for PPP Pipeline Projects</strong></p>
<p>The Senior PPP Financial Expert will provide targeted transactional advisory review support for PPP projects currently under preparation. This assignment is designed to strengthen transaction readiness while deepening institutional capacity through direct engagement with active transactions.</p>
<p><strong>Task 1a: Senior Financial Advisory Review</strong></p>
<p>The Senior PPP Financial Expert will:</p>
<ul>
<li>Review the financial structuring of PPP projects, including revenue models, risk allocation frameworks, value-for-money assessments, and government support or guarantee mechanisms;</li>
<li>Assess the transaction readiness of pipeline projects from a financial perspective, identifying gaps in financial documentation, bankability considerations, or investor readiness;</li>
<li>Provide written financial review notes or assessment memoranda for each project reviewed, with specific, actionable recommendations;</li>
<li>Advise on financial terms and conditions in draft PPP contracts, concession agreements, or related transaction documents, with reference to international good practice;</li>
<li>Conduct targeted working sessions with government counterparts on financial review findings, providing explanations of financial analysis methodology and recommendations to support staff learning;</li>
<li>Contribute to a consolidated advisory review summary report covering all pipeline projects reviewed during this assignment.</li>
</ul>
<p><strong>Task 2: Structured On-the-Job Support</strong></p>
<p>The expert will deliver structured on-the-job support to government counterparts, parallel to the transactional advisory review work. The support is designed to build capacity to independently assess, manage, and advance PPP transactions over time, using live pipeline projects as the learning vehicle.</p>
<p><strong>Task 2a: Financial On-the-Job Support Component</strong></p>
<p>The Senior PPP Financial Expert will:</p>
<p><strong>Briefing & Debrief Sessions:</strong> Conduct structured briefings and debriefs with government counterparts following each financial review, explaining the methodology, findings, and recommendations in accessible, practical terms.</p>
<p><strong>Financial Review Frameworks:</strong> Guide government counterparts through core financial assessment frameworks, including revenue model evaluation, bankability analysis, risk allocation principles, and value-for-money techniques.</p>
<p><strong>Hands-On Coaching:</strong> Coach staff in identifying financial red flags and key risks in PPP transaction documentation, progressively building independent review capability over the course of the assignment.</p>
<p><strong>Annotated Templates & Reference Guides:</strong> Prepare and share practical financial review templates and reference guides that government counterparts can apply independently to future transactions.</p>
<p><strong>OJT Summary Note:</strong> Contribute to a joint Summary Note documenting learning objectives, support delivered, key outcomes by domain, and recommended next steps for continued staff development.</p>
<p>Illustrative work products for the advisory services may include the following types of tasks/deliverables:</p>
<table align="left" border="1" cellpadding="0" cellspacing="0">
<thead>
<tr>
<th>
<p><strong>Task</strong></p>
</th>
<th>
<p><strong>Description</strong></p>
</th>
</tr>
</thead>
<tbody>
<tr>
<td>
<p><strong>Senior Financial Advisory Review Notes / Assessment Memoranda</strong></p>
</td>
<td>
<p>Written financial review notes and advisory memoranda for PPP pipeline projects, covering financial structuring, bankability, risk allocation, and transaction readiness. Includes working sessions with government counterpart staff and contribution to consolidated advisory summary.</p>
</td>
</tr>
<tr>
<td>
<p><strong>On-the-Job Summary Note</strong></p>
</td>
<td>
<p>Structured on-the-job support delivered to government counterparts using live pipeline projects as the learning vehicle. Includes domain-specific briefing and debrief sessions, annotated review templates, and a joint Summary Note documenting learning outcomes and recommended next steps for continued capacity development.</p>
</td>
</tr>
<tr>
<td>
<p><strong>Transactional Advisory Review Summary Report</strong></p>
</td>
<td>
<p>A consolidated summary report of financial advisory review findings across all pipeline projects reviewed, with integrated recommendations for government counterparts.</p>
</td>
</tr>
</tbody>
</table>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p><strong>Skills and Qualifications:</strong></p>
<ul>
<li>Advanced degree (Master’s or higher) in finance, economics, financial engineering, public policy, business administration, or a closely related discipline.</li>
<li>Minimum 10 years of relevant professional experience, of which at least 5 years must be in senior-level PPP financial advisory, infrastructure finance, or transaction structuring roles.</li>
<li>Demonstrated track record as lead financial advisor on PPP or major infrastructure transactions, with responsibility for financial structuring, risk allocation, and investor-ready documentation.</li>
<li>Experience advising governments or PPP units on pipeline development, feasibility assessment, and transaction readiness.</li>
<li>Expertise in PPP financial modelling, bankability assessment, government support mechanisms, and PPP fiscal risk management.</li>
<li>Fluency in English; proficiency in Arabic is an asset.</li>
</ul>
<p><strong>Reporting:</strong></p>
<p>The senior advisory team will report directly to ERA’s Senior Investment Advisor and will work in close coordination with government counterparts throughout the assignment.</p>
<p><strong>Location of Assignment:</strong></p>
<p>This assignment is to be conducted in Amman from the consultant’s home of record.</p>
<p><strong>Note: </strong>CVs will be screened on a rolling basis.</p>
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<h3 >Engineering Assistant (INT11662)</h3>
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>Job title: HR and Admin Assistant</b></p>
<p>Location: Amman, Jordan</p>
<p>Industry: Food Manufacturing</p>
<p>We are looking for an HR and Admin Assistant with the following requirements:</p>
<ul>
<li>Bachelor's degree in a relevant field</li>
<li>(1-2) years of experience in Administrative work</li>
<li>Excellent Follow-up and Communication Skills</li>
<li>Excellent in Time management, multitasking, and flexibility</li>
<li>Very Good English Language skills</li>
<li>Excellent Computer Skills</li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in a relevant field</p>
<ul>
<li>(1-2) years of experience in Administrative work</li>
<li>Excellent Follow-up and Communication Skills</li>
<li>Excellent in Time management, multitasking, and flexibility</li>
<li>Very Good English Language skills</li>
<li>Excellent Computer Skills</li>
</ul><p></p></section>
<p><h4>Position summary</h4>
<p>Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.</p>
<br>
<p>No matter what position you are in, there are a few things that are critical to success – ensuring a safe workplace, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts – to get it right for our guests and our business each and every time.</p>
<br>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<br>
<p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p>
<br>
<p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.</p>
<br>
<p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p>
<br>
<p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
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<p dir="ltr" ><span >Location: </span><span >Jordan - Amman</span></p>
<p dir="ltr" ><span >Job Summary:</span></p>
<p dir="ltr" ><span ><span >The Receptionist and Administration Assistant is responsible for providing front desk services and day-to-day administrative support to ensure the smooth operation of the office. The role includes welcoming visitors, managing office communications, coordinating office services, supporting employee administrative needs, maintaining office supplies and facilities, and assisting with procurement and logistics activities while ensuring a professional and organized workplace .</span></span></p>
<h4 ><em >International Medical Corps never asks job applicants for a fee, payment, or other monetary transaction. If you are asked for money in connection with this recruitment, please report to International Medical Corps at the website for reporting misconduct: </em><a href="http://www.internationalmedicalcorps.ethicspoint.com/" ><em >www.InternationalMedicalCorps.ethicspoint.com</em></a><em >. Please do not submit your CV or application to this website, it will not be considered for review. </em></h4>
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<p ><strong >Job Title: Procurement Assistant</strong><em><strong > </strong>(Maternity Cover)</em></p>
<p ><strong >Location: Amman</strong></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are seeking a highly organised, professional, and customer-oriented Receptionist & Administrative Assistant to be the first point of contact for our customers, visitors, and business partners. This role combines front desk responsibilities with administrative support to ensure the smooth daily operation of the office.</p><p>Key Responsibilities</p><p>Front Desk & Customer Service</p><ul><li>Welcome visitors, customers, and business partners in a professional and friendly manner.</li><li>Answer, screen, and direct incoming phone calls.</li><li>Handle customer inquiries and provide accurate information about the company's products and services.</li><li>Coordinate visitor appointments and meeting schedules.</li><li>Maintain a clean, organised, and professional reception area.</li></ul><p>Administrative Support</p><ul><li>Provide administrative support to management and various departments.</li><li>Manage incoming and outgoing correspondence, emails, and courier services.</li><li>Prepare letters, reports, presentations, and other business documents.</li><li>Organise and maintain company records, files, and documentation.</li><li>Schedule meetings, prepare meeting rooms, and assist with meeting logistics.</li><li>Monitor and order office supplies when needed.</li><li>Assist with travel arrangements and hotel bookings for management when required.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree or Diploma in Business Administration or a related field.</li><li>0-2 years of experience as a Receptionist, Administrative Assistant, or Office Administrator.</li><li>Excellent verbal and written communication skills in both Arabic and English.</li><li>Strong interpersonal and customer service skills.</li><li>Excellent organisational and multitasking abilities.</li><li>Professional appearance and positive attitude.</li><li>High level of integrity and confidentiality.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).</li><li>Experience using office equipment (printers, scanners, telephone systems).</li><li><strong>Key Competencies</strong></li><li>Professional communication</li><li>Time management</li><li>Attention to detail</li><li>Problem-solving</li><li>Teamwork</li><li>Customer-focused mindset</li><li>Ability to work under pressure</li><li>Initiative and accountability</li></ul><p></p></section>
<p>Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at <a href="http://www.amideast.org/">www.amideast.org</a>.</p>
<p><strong>POSITION DESCRIPTION</strong></p>
<p>Under the supervision of the Human Resources and Operations Manager, the incumbent is responsible for the management of the daily operations and procurement activities at the Office from the request to the delivery of supplies, works and services. S/he should align directly with the Amideast’s Procurement Policy. S/he plays a key role in procuring high-quality and cost-efficient supplies. Also, s/he ensures that the Office obtains quality products for competitive prices in a timely fashion and plays an integral role in ensuring the Office sticks to budgets and operates efficiently. The incumbent is responsible for the follow up on the building’s maintenance and the coordination with the related parties to ensure that the building is well-maintained. S/he oversees the providers for services including security, cleaning, catering, and so on. The incumbent supervises and monitors the work of the cleaning, and security staff along with the maintenance workers ensuring that basic facilities, such as water and heating, are well-maintained. The incumbent also backs up the HR and Operations Assistant, on need basis.</p>
<p><strong>RESPONSIBILITIES</strong><br>
<strong>Main Duties:</strong></p>
<p><u>Procurement:</u></p>
<ul>
<li>Records all details of contracts, purchase requisitions and purchase orders in the related database</li>
<li>Maintain and update the SOPs for procurement procedures at the Office which should always align with the Amideast’s Procurement Policy</li>
<li>Overseas inventory control and ordering of supplies</li>
<li>Coordinates between vendors and suppliers</li>
<li>Liaises with various businesses to determine the quality and cost of their products and services</li>
<li>Monitors businesses and products availability to pay the best price for the products and services required at the Office without sacrificing the quality or delivery times</li>
<li>Nurtures relationships with suppliers to negotiate the best prices for the products and services required at the Office</li>
<li>Identifies and researches potential new suppliers</li>
<li>Prepares the required procurement documents, review, and process purchase requisitions in line with Amideast's policies, procedures, and processes</li>
<li>Recommends vendors for award and develops preferred vendor lists</li>
<li>Monitors Office supply (inventory) levels, and reorder when appropriate</li>
<li>Supports the Finance team in distributing cheques</li>
<li>Enters the required data into Aramex application to deliver the required documents</li>
<li>Procures the services required for all Amideast’s events</li>
<li>Adds and/or removes a member to Careem account</li>
<li>Any other work-related tasks</li>
</ul>
<p><u>Facility Management</u>: (In coordination with the HR and Operations Assistant)</p>
<ul>
<li>Maintains and updates SOPs for the facility management and maintenance requests which should always align with Amideast’s Guidelines</li>
<li>Manages the presentation of the Office and coordination with the cleaning team</li>
<li>Handles catering and other related services during events</li>
<li>Acts as a focal point for maintenance requests and cleaning duties</li>
<li>Oversees building repairs and maintenance</li>
<li>Follows up on maintenance orders and ensures they are effectively handled in a timely manner</li>
<li>Communicates and coordinates frequently, accurately, and responsibly with Office staff</li>
<li>Oversees the work of the cleaning and security staff and monitors their attendance</li>
<li>Schedules the daily work for the cleaners</li>
<li>Sets up daily building rounds inspections to identify potential safety and cleaning issues, as well as any required maintenance</li>
<li>Highlights the necessities to the cleaning and security team</li>
</ul>
<p><u>Human Resources:</u> (In coordination with the HR and Operations Assistant)</p>
<ul>
<li>Screens CVs for Amideast vacancy announcements </li>
<li>Adds new employees to the medical insurance plan</li>
<li>Removes employees from the medical insurance plan</li>
</ul>
<p><strong>QUALIFICATIONS AND SKILLS</strong><br>
<strong><em>Required</em></strong></p>
<ul>
<li>A bachelor’s degree</li>
<li>A minimum of 1 year of relevant experience</li>
<li>Proficiency in English is B2 (CEFR Level Alignment) and above</li>
<li>Proficiency in Arabic (speaking and writing)</li>
<li>Ability to work within a team environment</li>
<li>Computer literacy in MS Office</li>
<li>Ability to multi-task and prioritize responsibilities</li>
<li>Excellent oral communication and interpersonal skills</li>
<li>Must possess problem-solving skills</li>
<li>Organization skills</li>
<li>Manage time efficiently</li>
<li>Able to work under pressure and meet short deadlines</li>
<li>Dependable, approachable and professional</li>
<li>Service-oriented: Actively looking for ways to help people</li>
<li>A self-starter, positive work attitude</li>
<li>Respects and exercises confidentiality</li>
</ul>
<p><strong>WORK ENVIRONMENT</strong></p>
<p>The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office.</p>
<ul>
<li>Computer (laptop or desktop)</li>
<li>Printer/Photocopier/Scanner/Fax</li>
<li>Telephone</li>
</ul>
<p>Up to 5% business travel may be needed to support the department as needed.</p>
<p>The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<p>This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.</p>
<p>Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.</p>
<p>Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.</p>
<p><strong>Amideast provides covered training opportunities for its staff within its current portfolio of offered services and that it invests in the advancement of its staff’s capabilities and skills to better perform at their roles.</strong></p>
<p><strong>Please note only the shortlisted candidates will be contacted. Interviews will be conducted on rolling basis and the vacancy will be closed when filled.</strong></p>
<p><h4>Description</h4>
<p>A CEO personal assistant provides comprehensive administrative and personal support to the Chief Executive Officer, ensuring smooth daily operations and enabling the CEO to focus on strategic priorities. This role requires exceptional organization, discretion, flexibility, and the ability to manage both business and personal matters with professionalism and confidentiality.</p>
<h4>Responsibilities</h4>
<ul>
<li>Manage and maintain the CEO’s complex calendar, including scheduling meetings, appointments, and events.</li>
<li>Coordinate domestic and international travel arrangements (flights, accommodation, itineraries).</li>
<li>Act as a primary point of contact between the CEO and internal/external stakeholders.</li>
<li>Screen calls, emails, and correspondence; respond or prioritize as needed.</li>
<li>Prepare reports, presentations, meeting agendas, and briefing materials.</li>
<li>Take minutes during meetings and follow up on action items.</li>
<li>Handle confidential documents and sensitive information with discretion.</li>
<li>Support in organizing company events, board meetings, and executive sessions.</li>
<li>Manage personal tasks for the CEO when required (appointments, reservations, etc.).</li>
<li>Track deadlines and ensure timely completion of tasks and projects.</li>
<li>Assist in basic project coordination and follow-ups across departments.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Bachelor’s degree in business administration or any related field.</li>
<li>1-3 years in a similar role.</li>
</ul>
<h4>Preferred skills</h4>
<ul>
<li>Strong sense of ownership, initiative-taker with a passion for change.</li>
<li>Organizational skills.</li>
<li>Problem-solving skills.</li>
<li>Confidentiality.</li>
<li>Tech savviness.</li>
<li>Resourcefulness.</li>
<li>Professionalism.</li>
</ul></p><p></p>
<p><h4>Description</h4>
<p>A CEO personal assistant provides comprehensive administrative and personal support to the Chief Executive Officer, ensuring smooth daily operations and enabling the CEO to focus on strategic priorities. This role requires exceptional organization, discretion, flexibility, and the ability to manage both business and personal matters with professionalism and confidentiality.</p>
<h4>Responsibilities</h4>
<ul>
<li>Manage and maintain the CEO’s complex calendar, including scheduling meetings, appointments, and events.</li>
<li>Coordinate domestic and international travel arrangements (flights, accommodation, itineraries).</li>
<li>Act as a primary point of contact between the CEO and internal/external stakeholders.</li>
<li>Screen calls, emails, and correspondence; respond or prioritize as needed.</li>
<li>Prepare reports, presentations, meeting agendas, and briefing materials.</li>
<li>Take minutes during meetings and follow up on action items.</li>
<li>Handle confidential documents and sensitive information with discretion.</li>
<li>Support in organizing company events, board meetings, and executive sessions.</li>
<li>Manage personal tasks for the CEO when required (appointments, reservations, etc.).</li>
<li>Track deadlines and ensure timely completion of tasks and projects.</li>
<li>Assist in basic project coordination and follow-ups across departments.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Bachelor’s degree in business administration or any related field.</li>
<li>1-3 years in a similar role.</li>
</ul>
<h4>Preferred skills</h4>
<ul>
<li>Strong sense of ownership, initiative-taker with a passion for change.</li>
<li>Organizational skills.</li>
<li>Problem-solving skills.</li>
<li>Confidentiality.</li>
<li>Tech savviness.</li>
<li>Resourcefulness.</li>
<li>Professionalism.</li>
</ul></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Role Summary The Finance Helpdesk Team Assistant supports the finance function by ensuring the accurate and timely processing of supplier invoices, maintaining financial records, and assisting with vendor and internal stakeholder communications. This role plays an important part in supporting smooth financial operations, including month-end and year-end activities.</p><p>Job Responsibilities Process supplier invoices and ensure timely and accurate data entry into the accounting system. Assist with vendor communications by responding to inquiries and resolving basic invoices or payment-related issues. Support month-end and year-end closing activities related to vendor payments and invoicing. Help reconcile invoice and payment transactions and maintain accurate, up-to-date records. Assist in preparing reports and supporting documentation as required by the finance team. Collaborate with internal departments to ensure proper invoice approvals and resolve discrepancies. Maintain organized electronic and manual filing systems for financial documents. Adhere to internal financial controls, policies, and procedures.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree or diploma in Finance, Accounting, Business Administration, or related field.</li><li>Basic understanding of financial processes, invoicing, and documentation.</li><li>Strong attention to detail and accuracy in data entry.</li><li>Good communication skills with the ability to interact professionally with vendors and internal teams.</li><li>Proficiency in Microsoft Office, especially Excel; experience with finance or accounting systems is a plus.</li><li>Ability to manage multiple tasks, prioritize work, and meet deadlines.</li><li>Strong organizational skills and a proactive, team-oriented attitude.</li></ul><p></p></section>
Monitoring, Evaluation, Learning, and Information Management Assistant
اللوجستيات وسلاسل الإمداد والمشتريات
<p ><span >About Mercy Corps</span></p>
<p ><span >Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.</span></p>
<p > </p>
<p ><span >The Program / Department / Team</span></p>
<p ><span >Informal Livelihoods Advancement Activity (Iqlaa)</span><span >, funded by the United States Government, is a program that started in May 2022 and aims to support Jordan's HBBs and MSEs to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments.</span></p>
<p ><span >Through research and adaptive collaborative learning, Iqlaa has identified opportunities, incentives, and market constraints that facilitate or restrict formalization and growth. Based on the findings, Iqlaa implements best practices in enterprise strengthening and MSE-focused financial sector development within a market systems development (MSD) framework. Iqlaa also leverages innovative behavioral change methodologies to facilitate long-term, sustainable changes in the MSEs ecosystem in Jordan.</span></p>
<p ><span >Implementing Organizations: Mercy Corps (lead implementer), Andersen for Legal and Tax Consultancy, Dalberg Design, Expectation State, Middle East Investment Initiative (MEII), Migrate-Jordan, and American Chamber of Commerce in Jordan (AmCham).</span></p>
<p > </p>
<p ><span >The Position</span></p>
<p ><span >The Monitoring, Evaluation, Learning (MEL) and Information Management (IM) Assistant is part of Iqlaa’s Program Quality and Learning (PQL) Department. S/He will support the implementation of MEL and IM activities across Iqlaa’s portfolio of interventions, including data collection, data verification, field visits, documentation, and timely reporting. S/He will contribute to routine data collection and support the implementation of intervention MEL Plans in line with donor and Mercy Corps requirements.</span></p>
<p ><span >Working closely with relevant technical teams, the PQL team, partners, and sub-grantees, the MEL and IM Assistant will support the review and updating of result chains, indicators, and MEL plans to track and report on intervention activities and indicators.</span></p>
<p ><span >The MEL and IM Assistant will support the timely maintenance and implementation of MEL plans and data collection tools to contribute to high-quality reporting to the donor and Mercy Corps. S/He will assist in developing and updating data collection tools for the Iqlaa team, partners, and sub-grantees as assigned, with the goal of collecting high-quality data for reporting, adaptive management, and program decision-making. S/He will work closely with the PQL team, partners, and sub-grantees to support the implementation of MEL activities.</span></p>
<p > </p>
<p ><span >The MEL and IM Assistant will support the drafting, testing, and updating of data collection tools and instruments, and will contribute to ensuring that Iqlaa MEL activities follow applicable policies and guidance notes. S/He will support the PQL team in ensuring that data collection tools are clear, practical, and aligned with Iqlaa’s MEL frameworks, systems, and automated tools.</span></p>
<p ><span >The MEL and IM Assistant will support the MEL and IM Manager in drafting, revising, and implementing MEL plans and tools for Iqlaa’s partners and sub-grantees. S/He will also support basic quantitative and qualitative data analysis and reporting to help track progress and document the results of Iqlaa interventions.</span></p>
<p > </p>
<p > </p>
<p ><span >Essential Responsibilities</span></p>
<p > </p>
<p ><em ><u >Monitoring, Evaluation, and Learning</u></em></p>
<p ><span >• Support the implementation and maintenance of the Activity Monitoring, Evaluation, and Learning Plan (AMELP) in alignment with donor and Mercy Corps requirements.</span></p>
<p ><span >• Support the development, implementation, and updating of intervention MEL plans for assigned interventions, ensuring alignment with donor and Mercy Corps MEL standards.</span></p>
<p ><span >• Support the implementation of qualitative and quantitative MEL activities, including data collection and verification, using Iqlaa's MEL systems and automated platforms.</span></p>
<p ><span >• Maintain MEL documentation, including MEL folders, datasets, supporting evidence, data collection tools, and related documentation to ensure completeness and accessibility.</span></p>
<p ><span >• Conduct field visits, desk reviews, spot checks, and remote quantitative and qualitative data collection activities across assigned interventions.Contribute to intervention-level quality reports and support donor and internal reporting requirements as assigned by the supervisor.Support the integration of MEL requirements into RFAs, RFPs, and partner documentation as requested.</span></p>
<p ><span >• Development of evaluation questions, methodologies, and data collection tools for measuring the impact of assigned interventions.</span></p>
<p ><span >• Coordinate the implementation of surveys, focus group discussions, interviews, and follow-up on evaluation exercises for the assigned interventions.</span></p>
<p ><span >Supports the MEL and IM Manager and the PQL Director in the annual surveys. Mid-line evaluation, and final internal performance review and evaluation.</span></p>
<p ><span >• Support consortium partners in their MEL plans, reporting processes, and close-out requirements.</span></p>
<p ><span >• Collaborate closely with the PQL team, technical leads, and partners on MEL-related tasks as assigned.</span></p>
<p ><span >• Ensure data protection in accordance with Responsible Data Policy and evaluation requirements.</span></p>
<p ><span >• Ensure monitoring and evaluation plans and tools, data collection, entry, cleaning, and storage are appropriately implemented by the subordinates.</span></p>
<p ><span >• Analyze monitoring and evaluation qualitative data to an appropriate standard and use analysis results to inform project decision-making.</span></p>
<p ><span >• Coordinate the implementation of surveys, focus group discussions, interviews, and follow-up on monitoring and evaluation exercises for various initiatives in targeted communities.</span></p>
<p ><span >• Ensure compliance with relevant Mercy Corps MEL policy and donor MEL policies and regulations.</span></p>
<p ><span >• Complete any other duties assigned.</span></p>
<p > </p>
<p ><em ><u >Information Management</u></em></p>
<p ><span >• Maintain and operationalize Iqlaa’s Data Management Protocol and ensure data accountability, quality, and verification across all interventions.</span></p>
<p ><span >• Lead the development, testing, and management of data collection tools and instruments in coordination with the PQL team, technical teams, partners, and implementing partners.</span></p>
<p ><span >• Facilitate data demand and ensure that collected data flows accurately into IM systems.</span></p>
<p ><span >• Establish data collection tools and instruments that will be used by the Iqlaa team, including consortium and all implementing , and ensure timely and quality development, testing, and management of MEL data as well as monitor progress of interventions against set milestones and evaluate the impact of implemented interventions as requested by the supervisor. </span></p>
<p ><span >• Develop and maintain the required digitized data collection methods, such as ODK collection built on XLS forms.</span></p>
<p ><span >• Ensure a comprehensive and updated database for interventions is maintained and reflected on Iqlaa information management system.</span></p>
<p ><span >• Coordinate with all relevant partners, sub-grantees, and technical leads to ensure adherence with Iqlaa MEL plans and data collection requirements.</span></p>
<p > </p>
<p ><em ><u >Capacity Building and Mentoring</u></em></p>
<p ><span >• Train field staff and partners on basic MEL tools and ethical data practices.</span></p>
<p ><span >• Supervise and provide technical guidance to the subordinate, ensuring they effectively carry out their duties and responsibilities.</span></p>
<p ><span >• Develop individual work plans and provide regular feedback.</span></p>
<p ><span >• Foster a positive team environment, learning culture, encourage collaboration, and recognize team members’ contributions to the project’s success.</span></p>
<p > </p>
<p ><em ><u >Reporting</u></em></p>
<p ><span >• Ensure high quality and timely preparation of MEL data for reports as requested by the supervisor.</span></p>
<p ><span >• Ensure appropriate internal communication and feedback systems are in place and functioning so that MEL data informs project planning and implementation.</span></p>
<p ><span >• Contribute to the regular MEL reports.</span></p>
<p > </p>
<p ><em ><u >Project Coordination Activities</u></em></p>
<p ><span >• Ensure the integration of team members and partners into MEL-relevant decision-making processes.</span></p>
<p ><span >• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and not jeopardize its humanitarian and development missions.</span></p>
<p ><span >• Ensure implementation of safeguarding policies and procedures.</span></p>
<p > </p>
<p ><em ><u >Hardware and Software Management</u></em></p>
<p ><span >• Oversee the responsible management and maintenance of ICT equipment in the MEL team according to Mercy Corps asset management policies and procedures.</span></p>
<p ><span >• Manage the purchase/subscription and renewal of technology software and platforms used in IQLAA in close coordination with the country MEL Advisor.</span></p>
<p ><span >• Prepare a data protection plan in coordination with the relevant stakeholders.</span></p>
<p > </p>
<p ><em ><u >Safeguarding Responsibilities</u></em></p>
<p ><span >• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.</span></p>
<p ><span >• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.</span></p>
<p ><span >• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.</span></p>
<p > </p>
<p ><span >Supervisory Responsibility: NA</span></p>
<p ><span >Reports Directly To:</span><span > Senior MEL Officer</span></p>
<p ><span >Works Directly With:</span><span > Program Quality and Learning (PQL) Director, PQL team, program teams, Communications team, procurement team, and finance teams.</span></p>
<p > </p>
<p > </p>
<p ><span >Accountability to Participants and Stakeholders</span></p>
<p ><span >Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.</span></p>
<p > </p>
<p > </p>
<p ><span >Knowledge and Experience</span></p>
<p ><span >▪ Bachelor’s degree in any relevant field, such sa but not limited to: engineering, Management, Information management, Sociology, Economics, Statistics, International Development.</span></p>
<p ><span >▪ Master’s degree in is highly preferred.</span></p>
<p ><span >▪ Minimum of 2 years of experience. The specific experience in MSEs/HBBs development is a plus.</span></p>
<p ><span >▪ Proven experience in leading a team.</span></p>
<p ><span >▪ Demonstrated skills in data collection, statistical analysis methods, and database management.</span></p>
<p ><span >▪ Demonstrated experience in building log-frame, indicators, and relevant data collection tools.</span></p>
<p ><span >▪ Experience developing and delivering training on MEL.</span></p>
<p ><span >▪ Very strong writing skills, including reports, best practices, case studies, etc.</span></p>
<p ><span >▪ Proficiency in Microsoft Office applications, including Excel and Word.</span></p>
<p ><span >▪ Proficiency in developing XLS forms and using ODK is required.</span></p>
<p ><span >▪ Fluency in spoken and written Arabic and English.</span></p>
<p > </p>
<p > </p>
<p ><span >Success Factors</span></p>
<p ><span >▪ Deep commitment to humanitarian principles and values.</span></p>
<p ><span >▪ Willingness to learn new skills and methodologies.</span></p>
<p ><span >▪ Ability to work under pressure, independently, and with limited supervision.</span></p>
<p ><span >▪ Demonstrated organizational skills.</span></p>
<p ><span >▪ Demonstrated creative problem-solving skills.</span></p>
<p ><span >▪ Security, political and cultural awareness.</span></p>
<p ><span >▪ Ability to provide a high-quality report in English.</span></p>
<p ><span >▪ Ability to multi-task while meeting several pressing deadlines.</span></p>
<p ><span >▪ Mature, responsible, and diplomatic in their interactions with others.</span></p>
<p ><span >▪ Pays attention to detail and is meticulous, thorough, and results-oriented.</span></p>
<p > </p>
<p > </p>
<p ><span >Living Conditions / Environmental Conditions</span></p>
<p ><span >The position is based in Amman, Jordan and it may require up to 10% to travel regularly to Mercy Corps field offices and project sites. Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs, and MC's policies, procedures, and values at all times and in all in-country venues.</span></p>
<p > </p>
<p ><span >Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive</span></p>
<p > </p>
<p ><span >Ongoing Learning</span></p>
<p ><span >In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development</span></p>
<p > </p>
<p ><span >Team Efficiency and Effectiveness</span></p>
<p ><span >Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.</span></p>
<p ><span >We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.</span></p>
<p > </p>
<p ><span >Equal Employment Opportunity</span></p>
<p ><span >Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.</span></p>
<p ><span >We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.</span></p>
<p > </p>
<p ><span >Safeguarding & Ethics</span></p>
<p ><span >Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.</span></p>
<p ><span >As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).</span></p>
<p > </p>
<p > </p>
<p class="ql-align-right" ><span >الصون و الأخلاق </span></p>
<p class="ql-align-right" ><span >ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.</span></p>
<p class="ql-align-right" ><span >كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).</span></p>
<p class="ql-align-justify" > </p>
<p class="ql-align-justify" > </p>
<p class="ql-align-justify" ><span >RECRUITMENT SCAMS & FRAUD WARNING</span></p>
<p class="ql-align-justify" ><span >Mercy Corps has become aware of scams involving false job offers. Please be advise:</span></p>
<p class="ql-align-justify" ><span >Recruiters will never ask for a fee during any stage of the recruitment process.</span></p>
<p class="ql-align-justify" ><span >All active jobs are advertised directly on Akhtaboot.</span></p>
<p class="ql-align-justify" ><span >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</span></p>
<p class="ql-align-justify" ><span >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</span></p>
<p ><span >About Mercy Corps</span></p>
<p ><span >Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions. Into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.</span></p>
<p > </p>
<p ><span >Program / Department Summary </span></p>
<p ><span >As an organization, Mercy Corps is committed to preventing all forms of exploitation and abuse. It gives individuals, organizations, and local groups a means of raising concerns or sharing feedback (positive and negative) with Mercy Corps, independently from program operations. In the context of Jordan, rolling out CARM across the country will ensure that the country will ensure that the country team’s programs will continue to uphold Mercy Corps’ high standards of accountability. </span></p>
<p > </p>
<p ><span >General Position Summary </span></p>
<p ><span >Under the umbrella of Technical Support, Evidence, and Program Quality (TEQ) Unit, supervised by the Multi-Country CARM & Program Standards Coordinator, the Community Accountability Reporting Mechanism (CARM) Assistant is a key position in handling day-to-day collection, management, and response to all feedback cases within certain program location – including both for directly implemented activities and for activities implemented with or via partners. The CARM Assistant will help the CARM & Program Standards Coordinator to ensure responding directly to all feedback concerns and complaints raised by program participants and community members through a safe, accessible, transparent, and confidential CARM system. The CARM Assistant will help in managing in-person, field, and community-based feedback channels, such as face-to-face, feedback boxes, and community ambassadors, ensuring all proper procedures of managing and responding to all feedback are followed by all Mercy Corps team members and partners. Additionally, the CARM Assistant will to conduct community engagement and sensitization by providing guidance on key community accountability and safeguarding messages – including reference to existing Mercy Corps policies, and expected ethical behavior from all Mercy Corps, enumerators, consultants and partners.</span></p>
<p > </p>
<p ><span >Essential Job Responsibilities </span></p>
<p > </p>
<p ><em ><u >Implementation and Program Quality</u></em></p>
<p ><span >Working under the direction of the CARM & Program Standards Coordinator, they will handle the following responsibilities:</span></p>
<p ><span >• Assist the CARM & Program Standards Coordinator to ensure each program has at least three active, context-appropriate feedback channels informed by community preferences and by following proper procedures.</span></p>
<p ><span >• Collect all feedback received via community-based feedback channels, like feedback boxes, face-face, and community ambassadors in all intervention sites and ensure documentation of all feedback in the CARM database.</span></p>
<p ><span >• Translate feedback from Arabic to English, for example prior to inputting it into the CARM database and provide a summary.</span></p>
<p ><span >• Ensure the CARM database is accurate and up to date on a daily basis according to CARM database guidelines.</span></p>
<p ><span >• Ensure feedback received through each feedback channel is following proper protocol procedures and ensure all community members are aware of their rights and entitlements.</span></p>
<p ><span >• Assist in training partner team members of proper procedures for collecting, logging, and grading based on Mercy Corps’ or partner’s standard grading system, and that appropriate action is taken based on feedback grade.</span></p>
<p ><span >• Contact informants who provided non-anonymous feedback seeking additional information – only when necessary – (place, name, details of the case...) to resolve their feedback more appropriately.</span></p>
<p ><span >• Ensure closure of all feedback cases by following up closely with relevant team member(s). </span></p>
<p ><span >• Help the Coordinator contact informants who provided non-anonymous feedback to inform them about case resolution and collect data on overall satisfaction; ensure this is documented in the Country-level CARM database.</span></p>
<p ><span >• Support the Coordinator in tasks related to community engagement, sensitization and distributing Information, Education, and Communication (IEC) materials across all intervention sites.</span></p>
<p ><span >• Together with the CARM team, support the development and implementation of a CARM for direct implementation tracking trends in feedback received.</span></p>
<p ><span >• Assist in compiling regular reports on channel activity, including trends, common issues, and feedback received.</span></p>
<p ><span >• Support the analysis of data to identify areas for improvement in programs or services.</span></p>
<p ><span >• Contribute to the documentation of CARM lessons learned and success stories.</span></p>
<p > </p>
<p ><em ><u >Team performance</u></em></p>
<p ><span >• Actively participate in team tasks to ensure effective performance</span></p>
<p ><span >• Regularly provide feedback to the team to ensure responsiveness of CARM to changing context and concerns from communities</span></p>
<p > </p>
<p ><em ><u >SAFEGUARDING RESPONSIBILITIES </u></em></p>
<p ><span >• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.</span></p>
<p ><span >• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.</span></p>
<p ><span >• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.</span></p>
<p > </p>
<p ><em ><u >SECURITY </u></em></p>
<p ><span >• Ensure compliance with security procedures and policies as determined by the country leadership. Proactively ensure that team members operate in a secure environment and are aware of policies. </span></p>
<p > </p>
<p ><span >Supervisory Responsibility</span></p>
<p ><span >• None.</span></p>
<p > </p>
<p ><span >Accountability </span></p>
<ul >
<li ><em ><u >Reports directly to: </u></em><span >the Multi-Country CARM & Program Standards Coordinator,</span></li>
<li ><em ><u >Works Directly with: </u></em><span >Other Program Teams, MEL, Ethics/Assurance/ Safeguarding</span></li>
</ul>
<p > </p>
<p ><span >Skills and Experience </span></p>
<ul >
<li ><span >Bachelor’s degree in social work, communications, social sciences, International Development, Human Rights, or other relevant field.</span></li>
<li ><span >Previous work experience in an international or local Non-Governmental Organization (NGO) is preferred. </span></li>
<li ><span >At least 1 year’s work experience working with communities in roles that include feedback and complaints management, call-center management, and customer care </span></li>
<li ><span >Proven experience in remote data collection, and data management.</span></li>
<li ><span >Excellent Computer skills: proficiency in MS Office package, and strong knowledge of database management is required. </span></li>
<li ><span >Excellent listening, interpersonal, communication and networking skills; ability to work with diversified populations..</span></li>
<li ><span >High level of self-awareness and self-development with the maturity to deal with constructive feedback.</span></li>
<li ><span >Ability to interact effectively with other team members, partners and community members. </span></li>
<li ><span >Experience in conducting trainings</span></li>
<li ><span >Fluency in Arabic and English is required.</span></li>
</ul>
<p > </p>
<p ><span >Success Factors </span></p>
<p ><span >A successful incumbent will have good communication and interpersonal skills, demonstrated attention to details, and will be committed working ethically with Mercy Corps stakeholders regardless of race, religion, ethnicity, abilities, or gender. S/he will be highly motivated, and capable of working with or without direct supervision. Other factors include: </span></p>
<ul >
<li ><span >The ability to work under pressure. </span></li>
<li ><span >Willingness and ability to quickly learn new information/concepts and implement them. </span></li>
<li ><span >Strong team player with initiative and positive attitude towards problem solving. </span></li>
<li ><span >A learning approach to work with excellent capacity building skills. </span></li>
<li ><span >Attention to detail and patience to double check data results. </span></li>
<li ><span >Self-starter, multi-tasker, solution-seeker, and innovator. </span></li>
</ul>
<p > </p>
<p ><span >Living Conditions / Environmental Conditions</span></p>
<p ><span >The position is based in Amman and it requires up to 30% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. The staff will have access to good medical services. </span></p>
<p > </p>
<p ><span >Ongoing Learning </span></p>
<p ><span >In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development</span></p>
<p > </p>
<p > </p>
<p ><span >Team Engagement and Effectiveness </span></p>
<p ><span >Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.</span></p>
<p ><span >We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.</span></p>
<p > </p>
<p > </p>
<p ><span >Equal Employment Opportunity </span></p>
<p ><span >Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.</span></p>
<p > </p>
<p > </p>
<p ><span >Safeguarding & Ethics</span></p>
<p ><span >Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.</span></p>
<p ><span >As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).</span></p>
<p class="ql-align-right" > </p>
<p class="ql-align-right" ><span >الصون و الأخلاق</span></p>
<p class="ql-align-right" > </p>
<p class="ql-align-right" ><span >ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.</span></p>
<p class="ql-align-right" ><span >كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).</span></p>
<p > </p>
<p ><span >RECRUITMENT SCAMS & FRAUD WARNING</span></p>
<p > </p>
<p ><span >Mercy Corps has become aware of scams involving false job offers. Please be advise:</span></p>
<ul >
<li ><span >Recruiters will never ask for a fee during any stage of the recruitment process.</span></li>
<li ><span >All active jobs are advertised directly on Akhtaboot.</span></li>
<li ><span >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</span></li>
<li ><span >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</span></li>
</ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>During your tenure as a Manager/Assistant Manager Information Technology Digital Applications, you will demonstrate and develop your capabilities in the following areas:</p><p>Provide first-line support for D365 application (intake and ticket management in ServiceNow, including request logging, triage, and user communication)</p><p>Validation of user tickets, issues, requirements to ensure completeness, confirms severity, and resolve issues that can be handled at first level.</p><p>Escalate ServiceNow tickets to Deloitte India D365 support team via Azure DevOps when second-level investigation or engineering action is required</p><p>Continuous monitoring and governance of D365 tickets to ensure resolution as per priority and within SLAs</p><p>Capture recurring issues and business context to improve the overall application quality and user experience</p><p>Upskilling on existing resources</p><p>Periodic review of user access and license utilization</p><p>Review and approval of releases / code deployments via Azure DevOps</p><p>Support internal, external audit related requirements for D365 application</p><p>Responsible for engaging and interacting with the Deloitte Finance teams and extended organization with a focus on expediting issues resolution</p><p>Leadership Capabilities:</p><p>Builds own understanding of our purpose and values; explores opportunities for impact.</p><p>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</p><p>Understands expectations and demonstrates personal accountability for keeping performance on track.</p><p>Actively focuses on developing effective communication and relationship-building skills.</p><p>Understands how their daily work contributes to the priorities of the team and the business.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications:</h2><p>Bachelors / master s degree (B.E./ B.Tech./ MCA) or equivalent</p><p>8 Years of experience in Application development and support experience, including but not limited to</p><ul><li>Expertise with Microsoft Dynamics 365 (D365) application with following modules: Finance & Operations Project Management Time & Expense Management Payroll processing</li><li>Good knowledge of Azure DevOps code deployment, branching, pipelining, review and approval of deployment requests etc</li><li>Working experience of D365 reports, integrations & APIs</li><li>Working experience of D365 user accesses and license requirements</li><li>Excellent analytical and troubleshooting skills to diagnose application issues</li><li>Working experience with Microsoft GP (Great Plains) will be an advantage</li><li>Awareness and capability of appropriate communications with multiple teams. Will utilize effective communications with patience and customer service skills in situations with impatient users'</li></ul><p></p></section>
<table align="center" border="0" cellpadding="0" cellspacing="0" width="715">
<tbody>
<tr>
<td >
<p><strong>JOB TITLE Health Informatics Assistant </strong></p>
<p><strong>JOB SUMMARY </strong></p>
<p>We are looking for a motivated Health Informatics Assistant with a background in IT and training in health informatics to support the ongoing success of the Pharmaceutical Information Management System (PIMS). PIMS is a comprehensive digital platform that integrates pharmaceutical logistics, prescribing, dispensing, and reporting to strengthen supply chain management and optimize patient care. The Health Informatics Assistant will play a critical role in bridging the gap between clinical practice and digital health, ensuring PIMS delivers maximum value to its users and stakeholders.</p>
<p> </p>
</td>
</tr>
<tr>
<td >
<p>MAIN TASKS AND RESPONSABILITIES</p>
<p> </p>
<p><strong>1. Software Support (50%)</strong></p>
<ul>
<li>Provide Tier-1 Technical and Functional Support:</li>
<li>Act as the primary point of contact for all PIMS-related inquiries, troubleshooting system issues ranging from user access and data entry questions to workflow configuration and system navigation challenges.</li>
<li>Issue Triage and Escalation:</li>
<li>Log, categorize, and resolve user-reported incidents in a structured manner. When issues require deeper technical intervention, escalate them to the development, DevOps, or engineering teams with clear documentation and replication steps to ensure rapid diagnosis and resolution.</li>
<li>System Monitoring and Quality Assurance:</li>
<li>Continuously monitor system stability, performance indicators, and error logs to detect potential issues before they affect users. Recommend improvements or preventive fixes based on observed patterns.</li>
<li>Feedback Loop for Continuous Improvement:</li>
<li>Gather structured user feedback through support interactions and report them to the product and engineering teams to influence future enhancements, usability improvements, and feature development.</li>
<li>Other support related tasks assigned by supervisor</li>
</ul>
<p> </p>
<p><strong>2. User Training (20%)</strong></p>
<ul>
<li>Curriculum Design and Training Strategy:<br>
Develop and implement a structured training methodology tailored to diverse audiences, including pharmacists, clinicians, supply chain officers, and program managers. Training approaches should accommodate varying levels of digital literacy and contextual needs.</li>
<li>Delivery of Training Sessions:<br>
Organize and deliver remote and in-person training workshops, onboarding sessions, and hands-on demonstrations to ensure proficiency in PIMS modules such as inventory management, prescription processing, reporting, and facility-level workflows.</li>
<li>Creation of Learning Materials:<br>
Produce high-quality training resources, including user manuals, SOPs, quick reference guides, walkthrough videos, and FAQs that support ongoing user self-learning and ensure sustainability after deployment.</li>
<li>Mentorship and On-the-Job Support:<br>
Provide continuous post-training mentorship through shadowing, follow-up sessions, refresher trainings, and personalized coaching to reinforce learning and address real-world workflow challenges.</li>
<li>Capacity Building and Documentation:<br>
Assess user competency levels, identify knowledge gaps, and implement targeted strategies to strengthen system adoption. Maintain detailed documentation on training coverage, attendance, and user progress.</li>
<li>Other software implementation and training related tasks assigned by supervisor</li>
</ul>
<p> </p>
<p><strong>3. Interoperability and Automation (30%)</strong></p>
<ul>
<li>Design, document, and support interoperability solutions between PIMS and external systems, including Electronic Medical Records (EMRs), Logistics Management Information Systems (LMIS), Health Information Systems (HIS), ERPs, DHIS2, and other partner platforms.</li>
<li>Develop and maintain technical integration specifications, interface control documents (ICDs), API documentation, field mapping documents, and data transformation rules.</li>
<li>Analyze partner systems, data models, and workflows to identify integration requirements, interoperability challenges, and opportunities for automation.</li>
<li>Design and maintain data mappings between heterogeneous systems, including terminology mapping, master data harmonization, and reference data alignment.</li>
<li>Support the implementation and validation of interoperability standards such as HL7 FHIR, HL7 v2, RESTful APIs, JSON, XML, CSV, and other data exchange mechanisms used by PIMS.</li>
<li>Configure, develop, and maintain automation workflows for data exchange, data validation, reporting, notifications, synchronization, and routine operational processes.</li>
<li>Monitor integration pipelines and automated processes, investigate failures, perform root cause analysis, and coordinate corrective actions to ensure reliable system operations.</li>
<li>Collaborate with technical teams and external partners to test, validate, and deploy integrations while ensuring data quality, security, and compliance with organizational and industry standards.</li>
<li>Identify opportunities to improve efficiency through automation, reducing manual processes and enhancing the reliability, scalability, and sustainability of PIMS operations.</li>
<li>Develop technical documentation, standard operating procedures, and knowledge resources related to interoperability solutions and automation processes.</li>
<li>Stay current with emerging interoperability standards, integration technologies, and automation best practices to continuously improve PIMS capabilities.</li>
</ul>
<p> </p>
</td>
</tr>
<tr>
<td >
<p><strong>MINIMUM REQUIREMENTS</strong></p>
<ul>
<li>Bachelor’s degree in IT or pharmacy related field with relevant experience in health informatics.</li>
<li>Experience or Internship in health informatics, software training, client support, or software implementation is preferred.</li>
<li>NGO experience is preferred.</li>
<li>Strong communication and interpersonal skills with a client-oriented mindset.</li>
<li>Advanced technical knowledge of software systems and troubleshooting practices.</li>
<li>High attention to detail, organizational skills, and ability to multitask in fast-paced environments.</li>
<li>Fluent English language.</li>
</ul>
</td>
</tr>
<tr>
<td >
<p><strong>Additional Information</strong></p>
</td>
</tr>
<tr>
<td >
<p><strong>Travel Required:</strong> 10 % of Time</p>
</td>
</tr>
<tr>
<td >
<p><strong>Scope (Financial / Non-Financial):</strong></p>
</td>
</tr>
<tr>
<td >
<p><strong>Key Contacts (Internal and External):</strong></p>
</td>
</tr>
<tr>
<td >
<p>This job description is subject to review to ensure that it reflects the requirements of International Medical Corps.</p>
</td>
</tr>
<tr>
<td >
<p><strong>Code of Conduct</strong></p>
<p>As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report.</p>
<p> </p>
<p>If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct and Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct and Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.</p>
<p> </p>
</td>
</tr>
<tr>
<td >
<p><strong>Safeguarding</strong></p>
<p>It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons.</p>
<p> </p>
</td>
</tr>
<tr>
<td >
<p><strong>Equal Opportunities</strong> </p>
<p>International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.</p>
</td>
</tr>
</tbody>
</table>
<div >
<p>The Embassy of Switzerland in Jordan is seeking an <strong>Assistant Admin and Finance Officer (AFO)</strong> for the implementation of the <em>National Flood Mapping Programme (NFMP project)</em>, a Jordan - Swiss initiative for flood management. The project is currently based at the Swiss Cooperation Office (SCO) at the Embassy in Amman and is expected to be hosted within a governmental entity and relocate to a new office location soon.</p>
<p><strong> Duties & Responsibilities</strong></p>
<p>The AFO supports the NFMP Project Manager in the implementation of the Swiss-funded direct action that aims at strengthening flood risk mapping and institutional capacity within Government of Jordan structures. The AFO collaborates closely with key Jordanian partner institutions, including the National Center for Security and Crisis Management (NCSCM) and the Ministry of Water and Irrigation (MWI), as well as the Swiss Cooperation Office team. The role covers project administration, financial follow ups, stakeholder coordination, and a smooth operational functioning of the project team. The role contributes to compliant financial processes, accurate documentation, and efficient coordination of day‑to‑day tasks. The list of tasks includes the following:</p>
<p> </p>
<ul >
<li><strong><u>Financial follow up and administrative support (50%) </u></strong></li>
</ul>
<p>The AFO is responsible for the financial monitoring and administration of the NFMP, including supporting the follow up on deliverables across the programme’s actions. Key tasks include maintaining supporting documentation, following up on payments in coordination with the Project Manager and the Embassy finance team, tracking budgets and expenditures, preparing financial forecasts, flagging deviations, and contributing to budget revisions. The AFO also prepares periodic financial reports and supports audit processes.</p>
<p>The role further includes consolidating and reviewing operational and financial reports submitted; assisting with internal and partner procurement processes in line with established guidelines (e.g., quotes, tender documentation); and supporting the organization of workshops, trainings, and steering committee meetings. Additional responsibilities include drafting official correspondence and administrative documents, preparing for field visits, and ensuring the timely handover of project documents and deliverables to relevant partners and government entities.</p>
<p> </p>
<ul >
<li><strong><u>Programmatic and coordination support (30%) </u></strong></li>
</ul>
<p>The AFO supports the project manager in coordinating with stakeholders, liaising with all project partners, and ensuring effective communication and information flow. The role also includes supporting participation in internal and external coordination and technical meetings related to the project.</p>
<p> </p>
<ul >
<li><strong><u>Internal and external communication (20%) </u></strong></li>
</ul>
<p>In close collaboration with the Project Manager and the Embassy’s Communications Officer, the AFO contributes to internal and external communication related to the NFMP and other relevant topics and initiatives.</p>
<p><strong>Profile & Requirements</strong></p>
<ul>
<li>Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or another relevant field</li>
<li>2-5 years of experience in finance and administration, preferably in international development, NGOs, government projects</li>
<li>Experience with donor‑funded projects is a strong asset</li>
<li>Familiarity with Jordanian procurement rules, tendering, and financial reporting</li>
<li>Strong understanding of accounting principles and financial procedures</li>
<li>Excellent organization and documentation skills</li>
<li>Good understanding of the Jordanian institutional landscape, particularly in the water or</li>
<li>environment sector, is an asset</li>
<li>Experience in stakeholder management in the Jordanian governmental sector is an asset.</li>
<li>Strong attention to detail and accuracy</li>
<li>Reliability, discretion, and a proactive work attitude</li>
<li>Ability to prioritize and meet deadlines</li>
<li>Strong communication and interpersonal skills</li>
<li>Proficiency in MS Office (Word, Excel, PowerPoint), financial management systems and internet research</li>
<li>Fluency in English and Arabic (written and spoken); knowledge of French or German is an asset</li>
</ul>
<p><strong>We offer</strong></p>
<ul>
<li>Diverse and meaningful work environment</li>
<li>Further training opportunities</li>
<li>Competitive salary and social benefits</li>
</ul>
<p><strong>Place of work</strong>: Embassy of Switzerland in Jordan for two months, then move to office location in Shumaysani</p>
<p><strong>Beginning:</strong> August 2026 or upon agreement, local contract</p>
<p><strong>Deadline:</strong> 10.07.2026</p>
<p><u>Important note</u>: Any applications not received through the recruitment site will not be considered.</p>
<p ><span >About Mercy Corps</span></p>
<p ><span >Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.</span></p>
<p > </p>
<p ><span >The Program / Department / Team </span></p>
<p ><span >The Mercy Corps Finance Department is responsible for all financial functions in Jordan, including accounting, payments and banking, payroll, budgeting, financial reporting, and grant financial management and compliance. The Mercy Corps Finance Department ensures compliance with donor regulations as well as Mercy Corps’ internal policies and procedures. In its role as a support to the Program Department, the Finance Department provides timely reports and assistance to the Country Director and the Program team to ensure that financial resources are used efficiently and effectively. </span></p>
<p > </p>
<p ><span >The Position </span></p>
<p ><span >Working in the Finance Department under the direction of the Finance Manager, the Finance Assistant will ensure the accuracy and completeness of Mercy Corps accounting records and will have primary responsibility for managing the monthly accounting cycle. </span></p>
<p > </p>
<p ><span >Essential Responsibilities </span></p>
<p ><span >1. Monitor petty cash payment requests daily and ensure the supporting documents and approval have been taken as per policies.</span></p>
<p ><span >2. Serve as a custodian of the safe boxes, checkbooks, vouchers, and other financial documents/archives</span></p>
<p ><span >3. Managing the petty cash to ensure compliance with the cash management policy and maintain the proper level of available cash in the safe.</span></p>
<p ><span >4. Responsible to perform cash counts on a regular basis, both on a weekly and monthly basis</span></p>
<p ><span >5. Follow up on operational advances clearance and ensure that submission is on time with correct information and supporting documents </span></p>
<p ><span >6. Follow Up on Expat salary advances and expenditures.</span></p>
<p ><span >7. Based on the approved payment request, prepare and process bank payments for the vendors/suppliers.</span></p>
<p ><span >8. Responsible for Entering transactions into Navigator Daily.</span></p>
<p ><span >9. Provide support in the preparation of month-end close-out.</span></p>
<p ><span >10. Check and follow up on the fuel report and enter it into the Navigator Monthly bases.</span></p>
<p ><span >11. Prepare monthly driver overtime and ensure the accuracy of calculations and supporting documents and clear the accrual accounts in the Navigator </span></p>
<p ><span >12. Prepare monthly Bank reconciliation. </span></p>
<p ><span >13. Maintaining a Proper Archiving System for Finance Vouchers in Soft and Hard Copies in Compliance with Mercy Corps' Standard Procedures and Policies.</span></p>
<p ><span >14. Follow up with the suppliers through the Finance direct mobile number and follow up about the outstanding balances.</span></p>
<p ><span >15. Provide support for CFW payments by checking the payment. </span></p>
<p ><span >16. Provide Support in Audit Preparation </span></p>
<p ><span >17. Any other similar duties as above as reasonably assigned by the supervisor.</span></p>
<p > </p>
<p ><span >Supervisory Responsibility</span></p>
<p ><span >No</span></p>
<p > </p>
<p ><span >Accountability </span></p>
<p ><span >Reports Directly To:</span><span > Finance Manager</span></p>
<p ><span >Works Directly With: </span><span >All staff </span></p>
<p > </p>
<p ><span >Accountability to Participants and Stakeholders</span></p>
<p ><span >Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.</span></p>
<p > </p>
<p ><span >Minimum Qualification & Transferable Skills </span></p>
<p ><span >• Bachelor’s degree in accounting, Finance </span></p>
<p ><span >• Minimum of 1–2 years of relevant accounting or finance experience, </span></p>
<p ><span >• Good understanding of accounting principles and financial procedures.</span></p>
<p ><span >• Good Skills in Microsoft Excel and Microsoft Office applications;</span></p>
<p ><span >• The ability to written and verbal communication skills in English</span></p>
<p ><span >• Excellent attention to detail and high level of accuracy.</span></p>
<p ><span >• Ability to work independently and collaboratively within a team</span></p>
<p > </p>
<p > </p>
<p ><span >Living Conditions / Environmental Conditions</span></p>
<p ><span >The position is based in Jordan and it requires up to 5% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in individual housing, and staff will have access to good medical services and the living situation is of a high standard. </span></p>
<p > </p>
<p ><span >Ongoing Learning</span></p>
<p ><span >In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development</span></p>
<p > </p>
<p ><span >Team Efficiency and Effectiveness </span></p>
<p ><span >Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.</span></p>
<p ><span >We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.</span></p>
<p > </p>
<p ><span >Equal Employment Opportunity</span></p>
<p ><span >Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. </span></p>
<p > </p>
<p ><span >We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.</span></p>
<p > </p>
<p ><span >Safeguarding & Ethics</span></p>
<p ><span >Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.</span></p>
<p ><span >As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).</span></p>
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<p class="ql-align-right" ><span >الصون و الأخلاق </span></p>
<p class="ql-align-right" ><span >ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.</span></p>
<p class="ql-align-right" ><span >كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور integrityhotline@mercycorps.org.</span></p>
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<p ><span >RECRUITMENT SCAMS & FRAUD WARNING</span></p>
<p ><span >Mercy Corps has become aware of scams involving false job offers. Please be advised </span></p>
<p ><span >Recruiters will never ask for a fee during any stage of the recruitment process.</span></p>
<p ><span >All active jobs are advertised directly on Akhtaboot.</span></p>
<p ><span >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</span></p>
<p ><span >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</span></p>
<p><h4>Description</h4>
<p>The Business Development Representative (SMB account growth focus) is responsible for driving revenue growth across ZainTECH’s SMB customer portfolio through account expansion, upselling, cross-selling, and new business development activities. The role combines SMB account management with proactive sales development, focusing on high-volume, short-cycle opportunities within the ICT and digital solutions space.</p>
<p>Working closely with account managers and sales teams, the Business Development Representative plays a key role in accelerating pipeline generation, increasing customer engagement, and expanding existing customer relationships while identifying new SMB business opportunities across assigned markets.</p>
<h4>Responsibilities:</h4>
<strong>SMB Account Management & Growth</strong><br>
<li>Own and manage a portfolio of SMB accounts, focusing on account growth, customer retention, upsell and cross-sell opportunities</li>
<li>Build and maintain strong relationships with customer stakeholders to understand evolving business and technology requirements</li>
<li>Conduct regular account reviews to identify expansion opportunities and position relevant ICT and digital solutions</li>
<li>Drive revenue growth through the successful execution of upsell and cross-sell initiatives across assigned accounts</li>
<br>
<strong>Sales Development & New Business Generation</strong><br>
<li>Identify and pursue new business opportunities within the SMB segment through outbound prospecting and lead generation activities</li>
<li>Qualify opportunities by identifying customer requirements, decision-makers, budgets, timelines</li>
<li>Maintain a healthy pipeline of short-cycle opportunities, ensuring consistent progression and deal closure</li>
<li>Support pipeline acceleration and revenue generation initiatives across the SMB portfolio</li>
<br>
<strong>Pipeline & Sales Management</strong><br>
<li>Manage multiple opportunities simultaneously within a high-volume sales environment</li>
<li>Maintain accurate CRM records including pipeline updates, account activities, opportunity tracking, forecasting data</li>
<li>Ensure strong pipeline hygiene and reporting accuracy within Salesforce or similar CRM platforms</li>
<li>Consistently meet or exceed defined sales and activity KPIs</li>
<br>
<strong>Collaboration & Stakeholder Alignment</strong><br>
<li>Collaborate closely with account managers and sales teams to align on account strategies, customer engagement plans, revenue growth opportunities</li>
<li>Support broader sales initiatives and campaigns targeting SMB customers</li>
<li>Coordinate with internal stakeholders to ensure smooth customer engagement and commercial alignment</li>
<h4>Requirements</h4>
<li>2–4 years of experience in B2B sales, SMB account management, inside sales, business development roles</li>
<li>Experience within ICT, technology services, or digital solutions environments is preferred</li>
<li>Proven track record in upselling, cross-selling, closing small to mid-sized deals</li>
<li>Experience managing multiple accounts and short-cycle sales opportunities</li>
<li>Familiarity with Salesforce or similar CRM platforms, sales engagement and prospecting tools</li>
<li>Bachelor’s degree in business administration, marketing, sales, information technology, or a related field</li></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div>
<p> <strong>POSITION SUMMARY</strong> </p>
<p> </p>
<p>Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs.</p>
<p> </p>
<p>Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p>
<p> </p>
<p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 2 years of related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p>
<p> </p>
<p> </p>
</div>
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</div>
<p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p></div></section>