وظائف تخليص جمركى في الأردن

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Assistant Manager, Customs Clearance Company: Nestl Jordan POSITION SUMMARY Administrate delivery of all cargo, process of all custom releases, monitor all receivables and ensure work within required timeframe. Assist Import supervisor to resolve all transactional issues. Manage all cargo custom clearance and ensure full alignment with the intermarket supply team and relevant stakeholders (DSP - Transport team - Physical Logistics team). Managing the relationship with customs authorities &amp; local customs agent. Up to date knowledge about all regulations related to all authorities involved in the clearance. A DAY IN THE LIFE 'Execute all the steps for clearance of Raw/Packaging Materials and Finished Goods 'Monitor the shipments arrival, maintain status report for all shipments and obtain delivery orders from the shipping lines and forwarding companies 'Obtain any permissions required for clearance 'Proactively check and follow status of shipping documents, update the KPI on a weekly basis and present and address documents errors/delays within the right forums 'Monitor and track inland transit of shipments. Ensure on time customs sampling and follow with laboratories to receive the test result at the earliest Ensure on time customs declaration of the shipments, check and validate the goods information in it Coordinate shipements and sampling with JFDA and all relevant local and transit authorities Daily follow up on Lane status and release timelines. 'Track and forecast goods delivery timing and share the weekly deliveries with the stakeholders Coordinate all deliveries to Nestl s Warehouse/DC Coordinate with DSP Team on prioritization of the clearance and testing shipment to ensure supply as needed Coordinate with Warehouse Team on the arrival of shipments and any handling of sampling needed 'Validate all local clearance charge invoices 'Monitor and coordinate with 3rd party clearance companies to work according to Nestl s strategies and requirement. 'Resolve discrepancies, reduce delays and expedite delivery. 'Manage DO extension if delay in pulling the container or deposit empty container back to port 'Ensure correct HS code is used for clearing the product and coordinate with HO in case of doubts</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What will make you successful At least 3 years relevant and successful operational experience in one or more of the following: - Import - Logistic 1- Knowledge on HS code , existing custom duty agreements between receiving country and supplier 2. Network with custom officers and municipality representative in receiving country 3. Core knowledge of the 10 Corporate Business Principles and expert knowledge in our areas of responsibility. (mandatory - do not remove or change) 4. Knowledge of the WHO International Code of Marketing of Breast-milk Substitutes &amp; the FTSE4Good responsible investment index. (mandatory - do not remove or change). 5.Knowledge of SAP transactions related to shipment tracking 6. Knowledge in best practice, principles and regulation of Quality, Safety, Health and Environment</p><p></p></section>

<p>Manage end-to-end purchasing activities, including reviewing requisitions, sourcing suppliers, comparing quotations, and issuing purchase orders. Coordinate with local and international suppliers to ensure competitive pricing, favorable terms, and timely delivery of materials. Manage international shipments, transportation arrangements, import documentation, and customs clearance processes. Monitor purchase orders and delivery schedules, proactively resolving supplier shortages, delays, and quality-related issues. Maintain accurate procurement, supplier, shipping, and delivery records while ensuring timely updates in the ERP system. Collaborate with Production, Warehouse, Finance, and other internal teams to align procurement activities with operational requirements. Build and maintain effective supplier relationships through strong negotiation, communication, planning, and follow-up.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Industrial Engineering, Supply Chain, Procurement, Logistics, Business Administration, or a related field. 3-5 years of experience in purchasing, procurement, and logistics, preferably within a manufacturing environment. Strong experience in international purchasing, import procurement, supplier management, and purchase order execution. Good knowledge of shipping, transportation, customs clearance procedures, and international logistics processes. Hands-on experience using ERP systems for purchasing, supplier, and delivery management. Strong negotiation, problem-solving, organizational, communication, and attention-to-detail skills. Fluent written and spoken English; procurement or supply chain certification is an advantage.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Procurement Assistant Manager (Food Production) <ul> <li><span>Posting Date</span>: 18/07/2026</li> <li><span>Ref</span>: E9890</li> <li><span>Position</span>: Procurement Assistant Manager (Food Production)</li> <li> </li><li><span>Location</span>: Jordan</li> <li><span>City</span>: Amman</li> <li> </li><li><span>Sector</span>: Manufacturing</li> <li><span>Years of Experience</span> 7+Years</li> <li> </li><li><span>Qualification</span>: Degree in Supply Chain Management, Business Administration, Industrial Engineering, or a related field</li> <li><span>Salary</span>: Up to 1,500 JOD</li> <li><span>Workdays</span>: 6 Working Days</li> <li> </li><li><span>Description</span>: ►Responsibilities<br> •Lead daily procurement activities for ingredients, packaging materials, and machinery components from local and international suppliers.<br> •Source, evaluate, and negotiate with vendors to secure competitive pricing, reliable delivery, and consistent quality standards.<br> •Coordinate with Production and Warehouse teams to forecast material requirements, prevent production downtime, and minimize excess inventory.<br> •Monitor food commodity and packaging market trends, conduct cost analyses, and implement cost-reduction initiatives without compromising quality.<br> •Ensure supplier compliance with JFDA requirements, HACCP principles, ISO standards, and internal food safety specifications.<br> •Oversee the issuance, tracking, reconciliation, and documentation of purchase orders through the company’s ERP system.<br> •Coordinate inbound logistics, customs clearance, and supplier performance reporting, including lead times, defect rates, and cost variances.<br> ►Qualifications<br> •Bachelor’s degree in Supply Chain Management, Business Administration, Industrial Engineering, or a related field.<br> •Minimum of 7 years of procurement experience, including proven experience within food production or manufacturing.<br> •Strong knowledge of raw material sourcing, supplier qualification, inventory planning, logistics, and customs clearance processes.<br> •Practical understanding of JFDA regulations, HACCP principles, ISO standards, and food safety requirements.<br> •Proficiency in ERP systems, purchase order management, cost analysis, and procurement performance reporting.<br> •Excellent organizational, negotiation, communication, and cross-functional coordination skills.<br> •Fluent Arabic and good written and spoken English. <br> More<br> </li> </ul> <br> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Responsibilities</strong></p><ul><li>Serve as the primary point of contact for freight customers, ensuring excellent customer service and timely communication.</li><li>Coordinate with Operations, Customs Clearance, Shipping Lines, Airlines, and overseas agents to ensure smooth shipment execution.</li><li>Monitor import and export shipments, provide status updates, and resolve customer inquiries and issues.</li><li>Prepare and verify freight documentation, ensuring accuracy and compliance with company and regulatory requirements.</li><li>Coordinate billing, invoicing, and shipment documentation with the Finance and Operations teams.</li><li>Maintain accurate shipment records and update the company's operating system.</li><li>Support customer retention by building strong relationships and identifying opportunities for additional business.</li><li>Ensure compliance with company policies, SOPs, and service quality standards.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Job Requirements</strong></p><ul><li>Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field.</li><li>2 4 years of customer service experience in freight forwarding or logistics.</li><li>Knowledge of Air, Sea, and Land Freight operations and shipping documentation.</li><li>Strong communication, organizational, and problem-solving skills.</li><li>Proficiency in Microsoft Office and freight management systems.</li><li>Fluent in English and Arabic.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Naouri Group is seeking an experienced, dynamic, and results-oriented Forwarding Manager to lead and develop its forwarding operations. This is an exciting opportunity for a logistics professional with a strong background in freight forwarding, operational excellence, customer relationship management, and team leadership.</p><p>Key Responsibilities</p><ul><li>Lead and manage all forwarding operations to ensure service excellence and operational efficiency</li><li>Develop strong relationships with customers, agents, shipping lines, airlines, and business partners</li><li>Monitor operational performance and drive continuous improvement initiatives</li><li>Ensure timely and cost-effective movement of shipments</li><li>Lead, coach, and develop a high-performing team</li><li>Ensure compliance with company policies, regulations, and industry standards</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 5 years of experience in freight forwarding and logistics</li><li>Strong knowledge of sea freight, air freight, customs clearance, and transportation operations</li><li>Proven leadership and people management skills</li><li>Excellent communication, negotiation, and problem-solving abilities</li><li>Fluency in Arabic and English</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong><u>JOB PURPOSE</u></strong><br>The Imports/Export agent is responsible on the daily import or export activities at AMM GATEWAY operations, reporting to different shifts, AMM GATEWAY agent will be holding tasks related to inbound flights recovery/clearance or outbound flights export. The agent is also responsible in helping to achieve Gateway KPI’s through effectively working together as a team with the rest of the Gateway staffs and while holding different tasks depending on shifts roster. <br><br><strong><u>PRINCIPAL ACCOUNTABILITIES</u></strong><br><ul><li>Provide a high level of customer service while processing inbound or outbound tasks, taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.</li><li>Follow Gateway inbound clearance procedures as outlined in the GATEWAY manual to comply with the GSOP procedures and safe working practices.</li><li>Maintain a clean desk policy and file all documents required for storing paper works in a systematic way which are easy to access when required.</li><li>Daily updates on clearance status of all shipments held in AMM GATEWAY for clearance using different DHL applications.</li><li>Daily check points to be created for network visibility using appropriate exception codes for different activities at AMM GATEWAY.</li><li>Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on transit time, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.</li><li>Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.</li><li>Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit by learning all activities within the department.</li></ul><br><strong><u>NATURE AND SCOPE</u></strong><br><strong>Context</strong><br>The Gateway import agent department has been structured to provide telephone assistance to customers (internal and external) when making inquiries, logging in customer requests, assisting customers on clearance requirements and inquiries with regards to delayed or missing shipments. The department expands DHL’s capabilities, both re-actively and pro-actively, to ensure that all customers (internal and external) experience consistently high levels of service at all times. <br>The multifunctional Gateway import Agent must ensure that service levels are constantly met and exceeded through accurate updates, trace escalations and regular communication with both the network and the customer. <br><strong>Reporting Relationships</strong><br>Reports directly to the Gateway supervisor.<br><strong>Contact</strong><br>External<br><ul><li>Customers</li><li>DHL Network</li></ul><br>Internal <br><ul><li>Ground Operation</li><li>Customer Care </li><li>CS Manager &amp; Supervisors</li><li>Air operations </li><li>Sales</li><li>Accounts</li><li>Customer Accounting</li><li>Service center T/L</li></ul><br><strong>Problem Solving</strong><br>The job holder must take ownership of all customer inquiries and queries and provide alternatives and solutions closing it out at their end. Traces must be logged and followed up regularly to deliver optimum levels of service at all time. For escalations the jobholder must follow the network standards and consult with the Team Leader/Supervisor if unsure.<br><strong>Decision Making</strong><br>The jobholder will be responsible for giving accurate clearance information to customs agents as instructed by the importer with the ultimate objective being service excellence and customer satisfaction. They must communicate all delays and other service issues to the Team leader/ Supervisor.<br><strong>Planning and Organization</strong><br><br>The job holder must be highly organized in while holding tasks at AMM GATEWAY, daily follow – ups and plan a course of action to ensure that set targets and goals are achieved consistently.<br><br><strong>Job Challenge</strong><br><br>The jobholder must always be pro-active and energetic when dealing with customers efficiency in work practices and effective and friendly communication will be key to delighting our customers, adopt DHL “Right from first time” principle.<br>The jobholder must constantly strive to keep self-updated on all DHL processes, systems, products, technology and set and strive to achieve higher standards, ready to work on different shifts and Gateway operations task.<br><strong>KNOWLEDGE, SKILLS AND EXPERIENCE</strong><br><ul><li>Sound educational back ground with knowledge of the Service Industry, an added advantage.</li><li>Sound knowledge of custom clearance procedures. </li><li>Working knowledge of Microsoft Word, Excel and Power Point.</li><li>Good oral and written communication skills – English &amp; Arabic. </li><li>Self motivated individual capable of taking ownership and working independently.</li><li>Tolerance for stress in a fast paced working environment.</li><li>Excellent planning and organising skills.</li><li>Passion for delighting customers.</li><li>Good team player.</li><li>Adheres to policies and procedures.</li><li>Possesses good relationship building and interpersonal skills.</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Functions / Key Results Expected<br> <br> Administrative Support<br> <br> •Coordinate and manage the daily schedule and appointments of the Head of Country Office.<br> •Liaise with government counterparts and stakeholders, coordinate and schedule meetings, and sustain strong professional relationships with them.<br> •Provide administrative support for conferences, workshops and retreats.<br> •Research and retrieve statistical data from internal and external sources. Prepare statistical charts, tables and reports by extracting and analyzing data from multiple sources.<br> •Compile and organize information for periodic audits.<br> •Follow up on deadlines, commitments and actions, coordinating the collation and submission of reports as required.<br> •Manage petty cash transactions in accordance with established procedures.<br> •Provide administrative and HR support, such as but not limited to recruitment coordination, interview scheduling and reporting, contract monitoring for consultants, maintenance of staffing databases, preparation of HR reports, and updating staff attendance records.<br> <br> Travel and Logistics<br> <br> •Process travel transactions (authorizations and claims) in the ERP system, including requests for visas, identity cards, and other documentation for personnel, UN officials and visitors, ensuring compliance with UN rules and regulations.<br> •Provide information on air services, rates, and schedules for specific itineraries.<br> •Process travel claims, purchase orders, payments, and contracts for travel-related activities.<br> •Organize shipments and customs clearance arrangements, ensuring the preparation of all required documentation for UNOPS shipments (incoming and outgoing) and timely follow-up actions.<br> •Prepare documentation for security clearances.<br> •Arrange hotel reservations and organize airport pickups, hospitality, protocol, customs, and immigration support for visiting UN/ UNDP officials.<br> •Ensure punctual delivery of official protocol certificates and coordinate with UN departments on documentation related to visas, work permits, security requirements, and health clearances for international staff.<br> •Coordinate with UN departments on import/export or transfer of goods for official purposes.<br> •Provide accurate, up-to-date information to staff on required supporting documents for themselves and their dependents, including import/export or transfer requirements. Track the status of submitted documentation for staff and dependents through individual monitoring sheets, ensuring adherence to schedules.<br> •Provide timely updates to individuals or units on administrative steps, project file status, and pending issues.<br> <br> Inventory and Facilities Management Support<br> <br> •Conduct physical inventory checks and prepare periodic inventory and asset reports.<br> •Serve as custodian for office stationery suppliers, maintaining accurate stock lists, distributing supplies as needed, and keeping detailed distribution logs.<br> •Conduct and report on surveys assessing office maintenance needs and client satisfaction.<br> <br> Knowledge Building and Sharing<br> <br> •Provide planning support for logistics, travel, inventory and facilities management-related training sessions and learning initiatives.<br> •Participate in the delivery and facilitation of knowledge-sharing activities to build administrative, logistics, travel, inventory and facilities management capacity within the organization.<br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Education Requirements<br> <br> Required<br> <br> •Secondary school (or equivalent) with 5 years of relevant experience OR<br> •Bachelor’s degree (or equivalent) in business administration, languages, or any related fields with 1 year of relevant experience is required.<br> <br> Desired<br> <br> •A globally or nationally recognized professional certificate in Administration is desired.<br> <br> Experience Requirements<br> <br> Required<br> <br> •Relevant experience is work in administration, logistics, operations or related areas.<br> •Experience in the use of collaboration and productivity tools (e.g. MS Office, G-Suite, etc) and web-based management systems is required.<br> <br> Desired<br> <br> •Experience of working in multicultural environments or UN system organizations in a developing country is desired.<br> •Experience in development or humanitarian contexts is desired.<br> <br> Language Requirements<br> <br> LanguageProficiency LevelRequirement English Fluent Required Arabic Fluent Required<br> <br> Additional Information<br> <br> •UNOPS does not accept unsolicited resumes.<br> •UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.<br> •Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered.<br> •Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments.<br> •UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.<br> •UNOPS evaluates all applications based on the skills, qualifications and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.<br> •We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.<br> •UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct, including discrimination, abuse of authority, and harassment. By applying for a position with UNOPS, candidates acknowledge and consent to these verification processes.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Key Responsibilities Demand Planning Own the rolling demand forecast across all brands, SKUs, markets, and key customers Run a structured monthly forecast cycle with sales and commercial teams in each market, validating and challenging promotional uplifts, new listings, distributor orders, and baseline assumptions rather than simply aggregating them Reconcile sell-in, sell-out, and distributor stock-on-hand data to separate true consumer demand from pipeline fill Measure forecast accuracy and bias at SKU and market level, and close the loop with commercial teams on misses Supply Planning Convert the consensus demand plan into supplier-level purchase plans, accounting for production lead times, minimum order quantities, transit times, customs clearance, and shelf-life constraints Sequence purchase orders and shipments so stock lands in the right market, at the right time, with the right remaining shelf life Set stock cover targets by SKU and market, balancing service levels against working capital Monitor inventory ageing and escalate at-risk stock early, before it becomes a near-expiry liquidation S&amp;OP and Team Leadership Lead the monthly S&amp;OP process, aligning commercial, finance, and supply chain around a single set of numbers Manage, coach, and develop the Demand Planner Build documented, repeatable planning processes and tools so the function runs on process rather than individual heroics Report a monthly planning scorecard to the CEO covering forecast accuracy and bias, service level, stock cover, ageing and near-expiry stock, and liquidation losses Qualifications &amp; Experience • 7+ years in demand and supply planning within FMCG, ideally including import/distribution businesses rather than purely local manufacturing • Proven experience planning across multiple markets and/or through third-party distributors • A track record of constructively challenging sales and commercial teams on their forecasts, this role requires commercial backbone, not just analytical skill • Hands-on experience converting demand plans into purchase plans with international suppliers across varying production and transit lead times • Experience with shelf-life-sensitive categories strongly preferred • Prior experience managing or mentoring junior planners • Strong ERP proficiency (SAP Business One an advantage) and advanced Excel and analytical skills • Bachelor’s degree in Supply Chain, Engineering, Business, or a related field • Strong written and spoken English; Arabic is an advantage given the regional footprint</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Key Responsibilities Demand Planning Own the rolling demand forecast across all brands, SKUs, markets, and key customers Run a structured monthly forecast cycle with sales and commercial teams in each market, validating and challenging promotional uplifts, new listings, distributor orders, and baseline assumptions rather than simply aggregating them Reconcile sell-in, sell-out, and distributor stock-on-hand data to separate true consumer demand from pipeline fill Measure forecast accuracy and bias at SKU and market level, and close the loop with commercial teams on misses Supply Planning Convert the consensus demand plan into supplier-level purchase plans, accounting for production lead times, minimum order quantities, transit times, customs clearance, and shelf-life constraints Sequence purchase orders and shipments so stock lands in the right market, at the right time, with the right remaining shelf life Set stock cover targets by SKU and market, balancing service levels against working capital Monitor inventory ageing and escalate at-risk stock early, before it becomes a near-expiry liquidation S&amp;OP and Team Leadership Lead the monthly S&amp;OP process, aligning commercial, finance, and supply chain around a single set of numbers Manage, coach, and develop the Demand Planner Build documented, repeatable planning processes and tools so the function runs on process rather than individual heroics Report a monthly planning scorecard to the CEO covering forecast accuracy and bias, service level, stock cover, ageing and near-expiry stock, and liquidation losses Qualifications &amp; Experience • 7+ years in demand and supply planning within FMCG, ideally including import/distribution businesses rather than purely local manufacturing • Proven experience planning across multiple markets and/or through third-party distributors • A track record of constructively challenging sales and commercial teams on their forecasts, this role requires commercial backbone, not just analytical skill • Hands-on experience converting demand plans into purchase plans with international suppliers across varying production and transit lead times • Experience with shelf-life-sensitive categories strongly preferred • Prior experience managing or mentoring junior planners • Strong ERP proficiency (SAP Business One an advantage) and advanced Excel and analytical skills • Bachelor’s degree in Supply Chain, Engineering, Business, or a related field • Strong written and spoken English; Arabic is an advantage given the regional footprint</span> </div>

<p><strong>SUMMARY</strong></p> <p>The NATO Liaison Office (NLO) Jordan in Amman represents NATO in Jordan, with the aim of enhancing political dialogue and practical cooperation in areas of common interest between the Alliance and Jordan, building on their longstanding partnership bilaterally and in the framework of the Mediterranean Dialogue (MD). The NLO enables regular engagement between NATO and the Jordanian authorities and contributes to the development and implementation of partnership programmes and activities.</p> <p>The Driver provides reliable and safe driving and delivery services for the NLO, NATO staff, and visitors in Jordan, ensuring the highest standards of reliability, integrity and safety. As a member of the Administrative Support Section, the incumbent performs secondary tasks related to the smooth running of the NLO. The incumbent should be flexible to work outside of normal working hours.&nbsp;</p> <p><strong>QUALIFICATIONS AND EXPERIENCE</strong></p> <p><strong>ESSENTIAL</strong></p> <p>The incumbent must:</p> <ul> <li>be a citizen of Jordan;</li> <li>possess a good general education at the higher secondary level;</li> <li>have a minimum of three years of work experience as a professional driver;</li> <li>hold a driver’s licence valid in Jordan (Category 3-1) with knowledge of basic vehicle maintenance;</li> <li>have local know-how of Jordanian administrative procedures and local services;</li> <li>possess the following language levels: English, Level III (Intermediate); Arabic Level VI (Proficiency);</li> <li>have no criminal record, no traffic record, and pass security vetting.&nbsp;</li> </ul> <p><strong>DESIRABLE</strong></p> <p>The following would be considered an advantage:</p> <ul> <li>experience driving a civilian armoured vehicle and a professional driver training such as defensive driver training, and other specialized training;</li> <li>a certificate of basic first aid training;</li> <li>the ability to use radio communications and basic computer skills.&nbsp;</li> </ul> <p><strong>MAIN ACCOUNTABILITIES </strong></p> <ul> <li>Provide support for the everyday transportation of the NLO staff and, when needed, related officials/visitors;</li> <li>Maintain an overall situational awareness regarding the security situation in the area of operations and keep updated on the local traffic situation and current/planned roadworks and traffic conditions;</li> <li>Conduct all administrative tasks related to cars and road moves (e.g. drafting journey management plans, maintaining car logbooks, handling car registration, insurance and customs clearance);</li> <li>Drive safely, following applicable regulations governing vehicle operation including implementing all security and safety procedures to ensure the safety of passengers;</li> <li>Load and unload vehicles, pick up office supplies and deliver and collect packages, publications, correspondence, government documents including accreditations and visas, as well as other materials as directed;</li> <li>Maintain the cleanliness of vehicles, garages and related work areas;</li> <li>Inspect vehicles and perform daily vehicle maintenance such as regulating tire pressure and fuel/lubricants/water and other minor maintenance procedures as necessary;</li> <li>Ensure the appropriate response to any road accidents and complete incident and accident reports when necessary and provide first aid to passengers in case of injuries caused by an accident;</li> <li>Provide interpretation services to facilitate vehicle movements at entry gates, checkpoints, and at any other time during the transport of passengers;</li> <li>Provide local know-how and practical support to the NLO staff in their day-to-day activities and interactions with Jordanian administration and structures, as well as local services.</li> </ul> <p>Perform other related duties, as required</p> <p><strong>INTERRELATIONSHIPS</strong></p> <p>The Driver reports to the Head of the NATO Liaison Office, through the Coordinator (Finance &amp; Administration) in Jordan. The incumbent works closely with the NLO Staff and interacts with the official visitors by maintaining a professional, courteous, and responsible client-oriented manner.</p> <ul> <li>Direct Reports: N/a.</li> <li>Indirect Reports: N/a.&nbsp;</li> </ul> <p><strong>COMPETENCIES</strong></p> <p>The incumbent must demonstrate:</p> <ul> <li>Achievement: Works to meet standard;</li> <li>Customer Service Orientation: Takes personal responsibility for correcting problems;</li> <li>Flexibility: Accepts the need for flexibility;</li> <li>Initiative: Reacts to short term opportunities or problems;</li> <li>Organisational Commitment: Models Loyalty;</li> <li>Self-Control: Responds calmly;</li> <li>Teamwork: Cooperates.</li> </ul> <p><strong>EMPLOYMENT CONDITIONS</strong></p> <p>The <strong>monthly basic salary</strong> for this post is <strong>1087,71 JOD (subject to local taxation)</strong>. The monthly basic salary will be reviewed every <strong>two years</strong> and is not exempt from taxation. Additional allowances or adjustments may be applied.</p> <p>NATO may offer a one-year contract to the successful candidate, which may be renewed for subsequent periods.This possibility is based on the needs of NATO and on the performance of the incumbent.</p> <p>The nature of this position may require the staff member to travel for work and/or to work outside normal office hours. It may also require periods of teleworking from home for administrative related tasks.</p> <p>The NATO Liaison Office in Jordan is a <strong>non-smoking environment.</strong></p> <p><strong>HOW TO APPLY</strong></p> <p><strong>We only accept applications sent to the following email address</strong><b>&nbsp;</b><a href="mailto:nlo.jordan@hq.nato.int">nlo.jordan@hq.nato.int</a> indicating the job title in the subject line and <strong>attaching your CV, and a short motivation letter in English.</strong> In case you successfully <strong>participated in a professional driver training or defensive driving training,</strong> or any other specialised training, please attach a <strong>copy of the certificates.</strong> Please also provide contact details for at least <strong>three people who can provide reference</strong> regarding your performance in your previous position(s).</p> <p><strong>Please only use the latest Microsoft Office file formats (e.g. .docx, .xlsx, .pptx) or send&nbsp;your application documents in pdf.</strong></p> <p><strong>We will not be accepting any applications submitted or applied through Akhtaboot.</strong></p> <p><strong>Applications submitted by other means (e.g. post, fax, etc) will not be accepted</strong>.</p> <p>Appointment will be subject to receipt of security vetting and approval of the candidate’s medical file by the NATO Medical Adviser, verification of your studies and work experience.</p> <p>NATO will not accept any phase of the recruitment or selection prepared, in whole or in part, by means of generative artificial-intelligence (AI) tools, including and without limitation to chatbots, such as Chat Generative Pre-Trained Transformer (Chat GPT), or other language generating tools. NATO reserves the right to screen applications to identify the use of such tools. All applications prepared, in whole or in part, by means of such generative or creative AI applications may be rejected without further consideration at NATO’s sole discretion, and NATO reserves the right to take further steps in such 3 cases as appropriate.&nbsp;</p> <p>The deadline for applications is <strong>23:59 on 15 August 2026.</strong> NATO will accept no applications beyond this deadline.</p> <p><strong>ADDITIONAL INFORMATION</strong></p> <p>Building Integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.</p> <p>NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement and retention, independent of gender, age, ethnic origin, religion or belief, cultural background, sexual orientation, and disability.&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p>

<p><b>Responsibilities</b></p><ul><li>Lead daily procurement activities for ingredients, packaging materials, and machinery components from local and international suppliers.</li><li>Source, evaluate, and negotiate with vendors to secure competitive pricing, reliable delivery, and consistent quality standards.</li><li>Coordinate with Production and Warehouse teams to forecast material requirements, prevent production downtime, and minimize excess inventory.</li><li>Monitor food commodity and packaging market trends, conduct cost analyses, and implement cost-reduction initiatives without compromising quality.</li><li>Ensure supplier compliance with JFDA requirements, HACCP principles, ISO standards, and internal food safety specifications.</li><li>Oversee the issuance, tracking, reconciliation, and documentation of purchase orders through the company s ERP system.</li><li>Coordinate inbound logistics, customs clearance, and supplier performance reporting, including lead times, defect rates, and cost variances.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Supply Chain Management, Business Administration, Industrial Engineering, or a related field.</li><li>Minimum of 7 years of procurement experience, including proven experience within food production or manufacturing.</li><li>Strong knowledge of raw material sourcing, supplier qualification, inventory planning, logistics, and customs clearance processes.</li><li>Practical understanding of JFDA regulations, HACCP principles, ISO standards, and food safety requirements.</li><li>Proficiency in ERP systems, purchase order management, cost analysis, and procurement performance reporting.</li><li>Excellent organizational, negotiation, communication, and cross-functional coordination skills.</li><li>Fluent Arabic and good written and spoken English.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Purchasing &amp; Logistics Officer <ul> <li><span>Posting Date</span>: 16/08/2026</li> <li><span>Ref</span>: E9898</li> <li><span>Position</span>: Purchasing &amp; Logistics Officer</li> <li> </li><li><span>Location</span>: Jordan</li> <li><span>City</span>: Amman</li> <li> </li><li><span>Sector</span>: Energy </li> <li><span>Years of Experience</span> 3 - 5 Years</li> <li> </li><li><span>Qualification</span>: Degree in Industrial Engineering, Supply Chain, Procurement, Logistics, Business Administration, or a related field</li> <li><span>Salary</span>: Undisclosed</li> <li><span>Workdays</span>: 5 Working Days</li> <li> </li><li><span>Description</span>: ➤Responsibilities<br> ▪Manage end-to-end purchasing activities, including reviewing requisitions, sourcing suppliers, comparing quotations, and issuing purchase orders.<br> ▪Coordinate with local and international suppliers to ensure competitive pricing, favorable terms, and timely delivery of materials.<br> ▪Manage international shipments, transportation arrangements, import documentation, and customs clearance processes.<br> ▪Monitor purchase orders and delivery schedules, proactively resolving supplier shortages, delays, and quality-related issues.<br> ▪Maintain accurate procurement, supplier, shipping, and delivery records while ensuring timely updates in the ERP system.<br> ▪Collaborate with Production, Warehouse, Finance, and other internal teams to align procurement activities with operational requirements.<br> ▪Build and maintain effective supplier relationships through strong negotiation, communication, planning, and follow-up.<br> ➤Qualifications<br> ▪Bachelor's degree in Industrial Engineering, Supply Chain, Procurement, Logistics, Business Administration, or a related field.<br> ▪3-5 years of experience in purchasing, procurement, and logistics, preferably within a manufacturing environment.<br> ▪Strong experience in international purchasing, import procurement, supplier management, and purchase order execution.<br> ▪Good knowledge of shipping, transportation, customs clearance procedures, and international logistics processes.<br> ▪Hands-on experience using ERP systems for purchasing, supplier, and delivery management.<br> ▪Strong negotiation, problem-solving, organizational, communication, and attention-to-detail skills.<br> ▪Fluent written and spoken English; procurement or supply chain certification is an advantage. <br> More<br> </li> </ul> <br> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Handle supplier communications and RFQs.</p><p>Follow up on purchase orders, shipments, and deliveries.</p><p>Coordinate with freight forwarders and customs brokers.</p><p>Maintain procurement records and the supplier database.</p><p>Coordinate with internal departments to ensure smooth operations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in business administration, Supply Chain, or any related field.</p><p>1-2 years of experience in Procurement, Logistics, Shipping, or a related field.</p><p>Good knowledge of procurement and logistics processes.</p><p>Experience in supplier communication and shipment follow-up.</p><p>Familiarity with customs clearance procedures is a plus.</p><p>Good command of English.</p><p>Good Knowledge in Microsoft Office, especially Excel.</p><p>Detail-oriented with strong organizational and multitasking skills.</p><p></p></section>

<p>Own the rolling demand forecast across all brands, SKUs, markets, and key customers. Run a structured monthly forecast cycle with sales and commercial teams in each market, validating and challenging promotional uplifts, new listings, distributor orders, and baseline assumptions rather than simply aggregating them. Reconcile sell-in, sell-out, and distributor stock-on-hand data to separate true consumer demand from pipeline fill. Measure forecast accuracy and bias at SKU and market level, and close the loop with commercial teams on misses. Convert the consensus demand plan into supplier-level purchase plans, accounting for production lead times, minimum order quantities, transit times, customs clearance, and shelf-life constraints. Sequence purchase orders and shipments so stock lands in the right market, at the right time, with the right remaining shelf life. Set stock cover targets by SKU and market, balancing service levels against working capital. Monitor inventory ageing and escalate at-risk stock early, before it becomes a near-expiry liquidation. Lead the monthly S&amp;OP process, aligning commercial, finance, and supply chain around a single set of numbers. Manage, coach, and develop the Demand Planner. Build documented, repeatable planning processes and tools so the function runs on process rather than individual heroics. Report a monthly planning scorecard to the CEO covering forecast accuracy and bias, service level, stock cover, ageing and near-expiry stock, and liquidation losses.</p><p><strong>Desired Candidate Profile</strong></p><p>7+ years in demand and supply planning within FMCG, ideally including import/distribution businesses rather than purely local manufacturing. Proven experience planning across multiple markets and/or through third-party distributors. A track record of constructively challenging sales and commercial teams on their forecasts, this role requires commercial backbone, not just analytical skill. Hands-on experience converting demand plans into purchase plans with international suppliers across varying production and transit lead times. Experience with shelf-life-sensitive categories strongly preferred. Prior experience managing or mentoring junior planners. Strong ERP proficiency (SAP Business One an advantage) and advanced Excel and analytical skills. Bachelor s degree in Supply Chain, Engineering, Business, or a related field. Strong written and spoken English; Arabic is an advantage given the regional footprint.</p>

<p>Operations &amp; Order Management</p> <ul> <li>Oversee and coordinate daily order processing activities with vendors and business units across all product lines.</li> <li>Manage the end-to-end sales order cycle, ensuring timely processing, fulfillment, and delivery.</li> <li>Handle customer and partner inquiries related to order processing, shipments, and license delivery requirements.</li> <li>Administer and manage vendor portals, ensuring data accuracy and operational compliance.</li> <li>Lead and supervise Operations teams across Jordan and Iraq, ensuring efficient execution of daily activities.</li> <li>Monitor shipment progress and delivery performance to ensure compliance with agreed lead times.</li> <li>Manage customer communications related to contract renewals, invoice submissions, and operational requirements.</li> <li>Build and maintain strong relationships with vendor representatives to facilitate smooth procurement activities.</li> <li>Support the onboarding of new distributors and provide operational guidance throughout the setup process.</li> <li>Conduct compliance reviews of customers and orders while coordinating with internal Audit and Compliance teams.</li> <li>Ensure distributors maintain up-to-date export compliance documentation and regulatory requirements.</li> <li>Collaborate with Finance teams on credit management, credit holds, goods-in-transit monitoring, and cost allocation processes.</li> <li>Manage warehouse operations and coordinate product deliveries and collections across multiple locations.</li> <li>Review project cost sheets, purchase orders (POs), and Bills of Quantities (BOQs) within project management processes.</li> <li>Process project bookings in the ERP system and oversee issuance of invoices and delivery notes.Monitor inventory-related provisions, including stock, work-in-progress (WIP), and advance billing provisions.</li> <li>Lead stakeholder communications and negotiations with vendors, distributors, service providers, and external partners.</li> </ul> <p>Logistics Management</p> <ul> <li>Select and manage logistics service providers, negotiate transportation contracts, and secure competitive freight rates.</li> <li>Evaluate and implement optimal shipping routes and transportation solutions to ensure efficient delivery operations.</li> <li>Manage the complete logistics cycle, including inbound and outbound shipments, while maintaining high service levels and customer satisfaction.</li> <li>Coordinate and monitor outbound shipments, ensuring timely clearance and delivery through close collaboration with forwarding and clearing agents.</li> <li>Track shipments proactively and provide regular status updates to internal and external stakeholders.</li> <li>Collaborate closely with Sales and Warehouse teams to ensure seamless order fulfillment and shipment execution.Liaise with customs authorities and clearing agents to maximize operational efficiency, quality, and compliance.</li> <li>Review and validate export documentation, customs requirements, and ownership transfer documents.Oversee inventory storage and stock movement through effective coordination with warehouse operations.</li> <li>Conduct monthly inventory audits and ensure inventory accuracy.</li> <li>Ensure adherence to warehouse health, safety, security, and hygiene standards.Work with shipping and customs service providers to optimize costs related to freight, customs clearance, and final delivery.</li> <li>Lead communications and commercial negotiations with logistics partners and external service providers.</li> </ul> <p>Position Requirements</p> <ul> <li>Lead cross-functional teams across multiple countries.Drive operational efficiency, service quality, and process improvements.</li> <li>Ensure compliance with company policies, vendor requirements, and regional regulations.</li> <li>Support business growth through effective supply chain, logistics, and operational management.</li> </ul><p><strong>Desired Candidate Profile</strong></p><p>Education Bachelor s degree in Business Administration, Supply Chain Management or any other related field</p> <p>Experience At least 7 years of relevant experience.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Title <br>Operations Manager<br><br>Job Scope <br></span><p>The Operations Manager is accountable for fulfilling a smooth ordering and delivery process for strategic partners through the optimization of shipments and logistics activities. S/He handles RMA processes and procedures and submits insurance claims in a timely and efficient manner.</p><br><br><br>Main Duties and Responsibilities <br><p><strong>Operations &amp; Order Management</strong></p><br> <ul> <li>Oversee and coordinate daily order processing activities with vendors and business units across all product lines.</li> <li>Manage the end-to-end sales order cycle, ensuring timely processing, fulfillment, and delivery.</li> <li>Handle customer and partner inquiries related to order processing, shipments, and license delivery requirements.</li> <li>Administer and manage vendor portals, ensuring data accuracy and operational compliance.</li> <li>Lead and supervise Operations teams across Jordan and Iraq, ensuring efficient execution of daily activities.</li> <li>Monitor shipment progress and delivery performance to ensure compliance with agreed lead times.</li> <li>Manage customer communications related to contract renewals, invoice submissions, and operational requirements.</li> <li>Build and maintain strong relationships with vendor representatives to facilitate smooth procurement activities.</li> <li>Support the onboarding of new distributors and provide operational guidance throughout the setup process.</li> <li>Conduct compliance reviews of customers and orders while coordinating with internal Audit and Compliance teams.</li> <li>Ensure distributors maintain up-to-date export compliance documentation and regulatory requirements.</li> <li>Collaborate with Finance teams on credit management, credit holds, goods-in-transit monitoring, and cost allocation processes.</li> <li>Manage warehouse operations and coordinate product deliveries and collections across multiple locations.</li> <li>Review project cost sheets, purchase orders (POs), and Bills of Quantities (BOQs) within project management processes.</li> <li>Process project bookings in the ERP system and oversee issuance of invoices and delivery notes.Monitor inventory-related provisions, including stock, work-in-progress (WIP), and advance billing provisions.</li> <li>Lead stakeholder communications and negotiations with vendors, distributors, service providers, and external partners.</li> </ul> <p><strong>Logistics Management</strong></p><br> <ul> <li>Select and manage logistics service providers, negotiate transportation contracts, and secure competitive freight rates.</li> <li>Evaluate and implement optimal shipping routes and transportation solutions to ensure efficient delivery operations.</li> <li>Manage the complete logistics cycle, including inbound and outbound shipments, while maintaining high service levels and customer satisfaction.</li> <li>Coordinate and monitor outbound shipments, ensuring timely clearance and delivery through close collaboration with forwarding and clearing agents.</li> <li>Track shipments proactively and provide regular status updates to internal and external stakeholders.</li> <li>Collaborate closely with Sales and Warehouse teams to ensure seamless order fulfillment and shipment execution.Liaise with customs authorities and clearing agents to maximize operational efficiency, quality, and compliance.</li> <li>Review and validate export documentation, customs requirements, and ownership transfer documents.Oversee inventory storage and stock movement through effective coordination with warehouse operations.</li> <li>Conduct monthly inventory audits and ensure inventory accuracy.</li> <li>Ensure adherence to warehouse health, safety, security, and hygiene standards.Work with shipping and customs service providers to optimize costs related to freight, customs clearance, and final delivery.</li> <li>Lead communications and commercial negotiations with logistics partners and external service providers.&nbsp;</li> </ul> <br><br>Position Requirements <br><ul> <li>Lead cross-functional teams across multiple countries.Drive operational efficiency, service quality, and process improvements.</li> <li>Ensure compliance with company policies, vendor requirements, and regional regulations.</li> <li>Support business growth through effective supply chain, logistics, and operational management.&nbsp;</li> </ul> <br><br>Education <br><p>Bachelor’s degree in Business Administration, Supply Chain Management or any other related field</p><br><br><br>Experience <br><p>At least 7 years of relevant experience.</p><br> <p>#LI-SK</p><br><br><br><br> </div>

<p><h4>Job purpose</h4> <p>Coordinate logistics, expediting, and purchasing activities to ensure the timely availability and delivery of materials, equipment, and project requirements. Follow up with suppliers, freight forwarders, and internal departments to minimize delays, maintain accurate documentation, and support smooth operational and project execution.</p> <h4>Functional responsibilities</h4> <p><strong>Logistics coordination</strong><br> Coordinate local and international transportation of materials, equipment, and finished products.<br> Arrange shipments with suppliers, freight forwarders, customs brokers, and transport service providers.<br> Monitor shipment status and ensure delivery in line with project and operational requirements.<br> Coordinate required shipping, customs-clearance, and delivery documentation.<br> Address logistics issues and support the timely resolution of shipment delays or discrepancies.</p> <p><strong>Expediting</strong><br> Follow up with suppliers on purchase orders, production progress, inspection readiness, and committed delivery dates.<br> Monitor critical and long-lead materials against project schedules and required delivery timelines.<br> Identify potential supplier delays and coordinate recovery actions with relevant stakeholders.<br> Provide regular updates on material status, expected delivery dates, and outstanding supplier actions.<br> Escalate significant delays or supply risks that may affect production or project execution.</p> <p><strong>Purchasing</strong><br> Process purchase requirements in accordance with approved specifications, budgets, and company procedures.<br> Request and evaluate supplier quotations in coordination with the relevant technical and commercial teams.<br> Prepare and follow up on purchase orders and ensure alignment with agreed prices, quantities, specifications, and delivery terms.<br> Coordinate with suppliers regarding commercial clarifications, delivery commitments, and required documentation.<br> Support supplier negotiations and purchasing activities to achieve suitable cost, quality, and delivery conditions.</p> <p><strong>Cross-functional coordination</strong><br> Coordinate with Engineering, Planning, Production, Projects, Quality, Finance, and Warehouse teams regarding material requirements and delivery priorities.<br> Follow up on material shortages and support actions required to maintain production and project schedules.<br> Coordinate inspection, receipt, and handover requirements for delivered materials and equipment.<br> Maintain effective communication between suppliers and internal stakeholders throughout the purchasing and delivery process.</p> <p><strong>Reporting & documentation</strong><br> Maintain accurate purchasing, expediting, shipment, and delivery records.<br> Prepare material-status, purchase-order, shipment-tracking, and delay reports.<br> Ensure supplier documents, shipping records, invoices, and supporting documents are complete and properly maintained.<br> Update relevant systems and tracking tools with accurate purchasing and logistics information.</p> <p><strong>General responsibilities</strong><br> <strong>HR proficiency:</strong><br> Ability to obtain updated soft and technical skills related to the job.<br> <strong>Delivery:</strong><br> Perform the planned activities to meet the operational and development targets as per delivery schedules.<br> Utilize resources effectively to achieve objectives within efficient cost and time.<br> Provide a periodic report formatted by detailing the deviation and execution of planned tasks.<br> <strong>Problem-solving:</strong><br> Solve any related problems that arise and escalate any complex operational issues.<br> <strong>Quality:</strong><br> Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.<br> <strong>Business process improvements:</strong><br> Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.<br> <strong>Compliance:</strong><br> Comply with related policy and procedures and work instructions.<br> <strong>Health, safety, and environment:</strong><br> Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</p> <h4>Qualification</h4> <p>Bachelor in Electrical Engineering or Mechanical Engineering</p> <h4>Experience</h4> <p>2 to 4 years</p> <h4>Skills</h4> <ul> <li>Negotiation</li> <li>Procurement</li> <li>Procurement procedures</li> <li>Supply chain best practices</li> <li>Supply chain standards and procedures</li> <li>Logistics analysis</li> <li>Logistics networks</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Director Of Operations &amp; Support Services <ul> <li><span>Posting Date</span>: 22/09/2026</li> <li><span>Ref</span>: SJOR-155 </li> <li><span>Position</span>: Director Of Operations &amp; Support Services </li> <li> </li><li><span>Location</span>: Jordan</li> <li><span>City</span>: Amman </li> <li> </li><li><span>Sector</span>: Retail</li> <li><span>Years of Experience</span> Minimum 12–15 years (including at least 5 years in senior operations leadership)</li> <li> </li><li><span>Qualification</span>: Bachelor’s degree in Business, Engineering, or Supply Chain (MBA preferred)</li> <li><span>Salary</span>: Up to 3500 JOD Basic salary</li> <li><span>Workdays</span>: 5</li> <li> </li><li><span>Description</span>: Our client is a leading, large-scale multi-brand retail and distribution group based in Amman, Jordan. The company is seeking an experienced, strategic, and results-driven Operations &amp; Support Services Director to build, lead, and continuously elevate the operational and support-services platform across the organization.<br> Reporting directly to the Chief Executive Officer (CEO), the Director will oversee Operations (Procurement, Warehousing &amp; Logistics, Maintenance &amp; Facilities, and Government Relations), Human Resources, and Information Technology. The primary mission of this role is to build a scalable operating platform that ensures execution excellence, high productivity, cost efficiency, and business continuity across all brands and locations. The role focuses on: <ul> <li>Driving operational excellence and process standardization across all group functions.</li> <li>Strategically leading supply chain, warehousing, logistics, and non-merchandise procurement.</li> <li>Overseeing facilities management, store readiness, and government relations/licensing.</li> <li>Leading HR infrastructure, workforce planning, and operational IT services.</li> <li>Managing group-wide operational risk, health &amp; safety, and business continuity strategies.</li> </ul> Key Responsibilities 1. Operational Excellence &amp; Process Standardization <ul> <li>Design and continuously improve operational processes across all brands and locations to improve execution speed and eliminate waste.</li> <li>Standardize operating procedures (SOPs) and strengthen cross-functional efficiency.</li> <li>Prepare operational strategies, budgets, and CAPEX plans for CEO recommendation and approval.</li> </ul> 2. Procurement &amp; Supply Chain Execution <ul> <li>Transform non-merchandise procurement into a strategic, cost-optimizing value creator.</li> <li>Oversee warehouse efficiency, inventory movement, customs clearance, and distribution execution (including e-commerce fulfillment).</li> <li>Lead high-level vendor negotiations, strategic sourcing, and contract management.</li> </ul> 3. Maintenance, Facilities &amp; Government Relations <ul> <li>Ensure all retail showrooms and facilities meet brand standards through preventive and corrective maintenance programs.</li> <li>Oversee government relations to maintain all commercial registrations, municipal licenses, and regulatory compliance on schedule.</li> </ul> 4. Information Technology &amp; Systems Operations <ul> <li>Ensure reliable, secure, and cost-effective IT infrastructure and core business systems operations (POS, ERP).</li> <li>Own IT operational KPIs (system uptime, incident response time, cybersecurity compliance) and manage change control processes.</li> </ul> 5. Human Resources &amp; Organizational Capability <ul> <li>Lead workforce planning, recruitment, performance cycle administration, and employee relations.</li> <li>Manage HR administration within CEO-approved compensation and organizational design policies.</li> <li>Oversee first-tier grievance models and disciplinary processes.</li> </ul> 6. Risk Management &amp; Business Continuity <ul> <li>Build organizational resilience by maintaining the Group’s operational risk register.</li> <li>Formulate and test business continuity plans, IT disaster recovery strategies, and health &amp; safety compliance.</li> </ul> 7. Cross-Functional Leadership <ul> <li>Lead direct reports (Operations Manager, HR Manager, and IT Manager).</li> <li>Chair weekly Operational Excellence Meetings to resolve delays, optimize resource allocation, and review group scorecards.</li> <li>Present monthly Executive Operations Reviews and quarterly risk/capability evaluations to executive management.</li> </ul> Key Qualifications <ul> <li>Experience: 12 to 15 years of progressive operational experience, with at least 5 years in senior operations leadership within retail or distribution environments covering supply chain, facilities, and procurement.</li> <li>Regional Experience: Strong preference for candidates with experience in the GCC market.</li> <li>Education: Bachelor’s degree in Business Administration, Engineering, Supply Chain, or a related discipline (MBA is strongly preferred).</li> <li>Functional Scope: Proven experience overseeing non-merchandise procurement, logistics, HR administration, and IT operational support functions.</li> <li>Core Skills: <ul> <li>Strong mastery of operational excellence, process design, and cost management.</li> <li>Sound expertise in governance, risk mitigation, and business continuity planning.</li> <li>Service-driven leadership mindset with ability to support commercial and expansion goals.</li> </ul> </li> <li>Languages: Native-level Arabic and fluent English language skills are mandatory.</li> <li>Location: Based in or willing to relocate to Amman, Jordan (open to candidates inside Jordan or returning/relocating from the GCC region).</li> </ul> <br> More<br> </li> </ul> <br> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p><strong>ROLE PURPOSE</strong></p><p>The role reports directly to the Country Director and is a standing member of the Country Management Team (CMT). The Head of Operations and Finance provides strategic leadership and governance across Finance, Grants Management, Operations, Logistics, Security and Counter Fraud, ensuring that Plan Jordan's support functions operate efficiently, in full compliance with organisational policies and donor requirements, and in direct service of programme delivery. The post holder is expected to demonstrate a high degree of strategic acumen, forward thinking and analytical rigour in the execution of this role. S/he will anticipate financial and operational risks, provide evidence-based advisory support to the Country Director and CMT on the financial and operational implications of both strategic and operational plans, and ensure that all resource deployment decisions are grounded in value for money and long-term organisational sustainability.</p><p><strong>Dimensions of the Role</strong></p><p>As part of the Country Management Team, the role is responsible for leading the Operations and Finance teams and ensuring full financial governance of Plan Jordan, including grant budgeting, SAP oversight, donor reporting, audit management, cash flow oversight, and authorisation of payments above the designated threshold. The position also provides full operational governance across procurement strategy, logistics, fleet management, administration, security, and ICT strategic oversight. In addition, the role holds overall security oversight for all Plan Jordan offices and field locations and serves as the Counter Fraud focal point for Plan Jordan.</p><p><strong>Accountabilities</strong></p><p><strong>1. Financial Strategy and Risk Management</strong></p><ul><li>Lead the financial strategy of Plan Jordan and advise the CMT on financial and risk management issues.</li><li>Lead the annual budget, quarterly re-forecasting, and cost ratio management.</li><li>Oversee cash management, cash forecasting, and cash requests to the Regional Office/GH.</li><li>Maintain and update the Delegation of Authority (DOA) matrix with Country Director approval at least annually.</li><li>Authorise payments above the Accounting Coordinator's delegation threshold.</li><li>Ensure compliance with the local Operations Manual and global finance policies, including accurate and timely use of SAP, month-end and year-end closing processes, and coordination with the Regional Office on system upgrades and troubleshooting.</li><li>Maintain and regularly update the PIJO risk register in coordination with the Country Director and CMT, ensuring key financial, operational and reputational risks are identified, rated and mitigated.</li></ul><p><strong>2. Grants and Partner Financial Management</strong></p><ul><li>Oversee the full grant budgeting process, ensuring all grant budgets are adequately costed including fair allocation of shared costs.</li><li>Approve donor financial reports and ensure timely, accurate submission.</li><li>Conduct or oversee financial due diligence of partners as part of partner assessment processes, and monitor operational compliance during implementation through periodic spot checks and risk assessments.</li><li>Lead capacity building support and training for (local) partners in all aspects of financial management, administration and operations.</li></ul><p><strong>3. Audit and Compliance</strong></p><ul><li>Lead audit management Finance and Operations combined ensuring all findings are addressed and corrective actions implemented.</li><li>Oversee the review of agreements and contracts and ensure compliance with Plan policies and Jordanian laws.</li><li>Act as Counter Fraud focal point for Plan Jordan; identify, manage and escalate counter fraud cases in line with global procedures.</li><li>Report all losses and incidents timely and consistently to the International Headquarters and Regional Office.</li></ul><p><strong>4. Procurement and Logistics</strong></p><ul><li>Provide overall management to all operations services procurement, logistics, fleet, administration, assets, and ICT to ensure optimum support to the Country Office and Programme Areas, including field office supply runs, distribution support and customs clearance where applicable.</li><li>Engage effectively with the programme and finance teams to ensure timely procurement support for all major grant start-ups.</li><li>Lead continual review of external service providers to improve competitiveness of procurement contracts and quality of goods and services.</li><li>Oversee LTA management and hold contracting authority above threshold.</li><li>Maintain and oversee the supplier prequalification framework and the PIJO vendor database, ensuring accuracy and compliance with organisational standards.</li><li>Oversee fleet management and asset administration across all PIJO locations, including vehicle allocation, maintenance schedules, fuel monitoring, asset tagging, annual verification and disposal in compliance with Plan's global policies.</li><li>Ensure adequate ICT infrastructure, connectivity, data protection and business continuity across all PIJO offices, and that the ICT Officer provides effective day-to-day technical support to all staff.</li><li>Oversee office management across all PIJO locations, including lease agreements, facilities maintenance, utilities and minimum standards for staff safety and operational functionality.</li><li>Oversee the development and implementation of up-to-date in-country operations policies, procedures and guidelines in compliance with Plan's global standards and donor requirements.</li></ul><p><br></p><p><strong>Technical expertise, skills and knowledge</strong></p><p><strong>Essential</strong></p><ul><li>Degree in Accounting, Finance, Business Management or any related field.</li><li>Minimum 7-10 years of progressively responsible experience spanning both Finance and Operations management in the INGO sector.</li><li>Demonstrated experience leading cross-functional teams covering Finance and Operations.</li><li>Knowledge of Jordanian financial and administrative laws.</li><li>Fluency in Arabic and English written and spoken.</li><li>Experience with SAP or equivalent ERP systems.</li></ul><p><strong>Desirable</strong></p><ul><li>Professional recognised accounting qualification (e.g. ACCA, CPA, CIMA) strongly preferred.</li><li>Previous experience managing donor compliance requirements for FCDO, EU/ECHO, or Danida-funded programmes.</li><li>Experience with security risk management or premises/fleet oversight in a humanitarian or development context.</li><li>Familiarity with Plan International's financial and operational systems and policies.</li><li>Experience managing organisational change processes, including restructuring or downsizing.</li><li>Strong negotiation and vendor/supplier management skills.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Technical expertise, skills and knowledge</strong></p><p><strong>Essential</strong></p><ul><li>Degree in Accounting, Finance, Business Management or any related field.</li><li>Minimum 7-10 years of progressively responsible experience spanning both Finance and Operations management in the INGO sector.</li><li>Demonstrated experience leading cross-functional teams covering Finance and Operations.</li><li>Knowledge of Jordanian financial and administrative laws.</li><li>Fluency in Arabic and English written and spoken.</li><li>Experience with SAP or equivalent ERP systems.</li></ul><p><strong>Desirable</strong></p><ul><li>Professional recognised accounting qualification (e.g. ACCA, CPA, CIMA) strongly preferred.</li><li>Previous experience managing donor compliance requirements for FCDO, EU/ECHO, or Danida-funded programmes.</li><li>Experience with security risk management or premises/fleet oversight in a humanitarian or development context.</li><li>Familiarity with Plan International's financial and operational systems and policies.</li><li>Experience managing organisational change processes, including restructuring or downsizing.</li><li>Strong negotiation and vendor/supplier management skills.</li></ul><p></p></section>