Call Center Jobs in Jordan

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Instruct group fitness classes (e.g., aerobics, spinning, strength training) at all ability levels. Provide advice to individuals on the correct method of exercising with fitness equipment. Assess individual's current exercise program and level of fitness to develop personalized exercise programs and provide fitness counseling. Promote a fun and relaxing atmosphere for guests. Observe activity in the recreational facility and respond appropriately/in accordance with local operating procedure in the event of an emergency. Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational area, equipment, and supplies. Call Maintenance or an outside service company if machines require service.<br>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. In addition some states may have additional licensing/registration requirements to be considered for this position. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>REQUIRED QUALIFICATIONS<br>License or Certification: CPR Certification<br>First Aid Certification<br>Fitness Equipment<br>Fitness Instruction<br>Any certification or training required by local and state agencies.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><strong>Questscope for Social Development</strong></p> <p><strong>POSITION TITLE: </strong>Monitoring, Evaluation and Learning (MEL) Officer</p> <p><strong>REPORTS TO: </strong>Programs Development Manager</p> <p><strong>DEPARTMENT / COUNTRY PROGRAM DESCRIPTION</strong></p> <p>Questscope has a long history of impactful work in Jordan and the wider region. In partnership with the Ministry of Social Development and the World Bank, Questscope developed one of the largest civic engagement programs in Jordan, training more than 4,000 university student volunteers to mentor 6,000 young people in conflict with the law and at risk of delinquency and incarceration.</p> <p>In collaboration with the Ministry of Education, Questscope introduced an accredited non-formal education program—unique in the Arab world—that has enabled thousands of out-of-school young men and women to continue their studies.</p> <p>In the Za’atari Refugee Camp, Questscope adapted its mentoring approach to address the needs of young people displaced by war and violence. A Youth Center was established, reaching more than 15,000 young people in the camp, fully led and directed by a core team of 40 dedicated Syrian volunteers.</p> <p>Over the years, Questscope has implemented successful mentoring, education, and emergency aid initiatives for thousands of disadvantaged youth, in partnership with USAID, UNICEF, UNFPA, the European Union, the World Bank, and others. Its programs extend across Jordan, Syria, Lebanon, Northern Iraq, Yemen, Germany, and Sudan.</p> <p><strong>PRIMARY PURPOSE OF THE POSITION</strong></p> <p>Questscope is recruiting a Monitoring, Evaluation &amp; Learning (MEL) Officer to support the development and improvement of its programs and service delivery under its area of operations. The MEL Officer will be responsible for supporting the development, execution, and maintenance of a robust results-based MEL system to help improve the life conditions and self-reliance of refugees and host communities.</p> <p>The MEL Officer will oversee monitoring, evaluation, accountability, and research functions across the program portfolio, providing evidence-based insights to support management decision-making, adaptive programming, and continuous organizational learning.</p> <p><strong>PRIMARY DUTIES AND RESPONSIBILITIES</strong></p> <p><strong>1. Technical and Systems Development</strong></p> <ul> <li>Support the design, measurement, and reporting of qualitative and quantitative performance indicators (output, outcome, and impact levels) across all country programs.</li> <li>Contribute to the development and regular update of Country MEL Plans, Theories of Change, and Results Frameworks integrating all Questscope activities and grants.</li> <li>Support the creation and regular maintenance of a Country Monitoring Dashboard integrating program results with budget spending rates.</li> <li>Oversee and strengthen country-level data management architecture to ensure accuracy, integrity, security, and timeliness of data in line with Data Protection Policies.</li> <li>Develop and refine standardized project MEL plans, data collection tools, sampling methodologies, and analysis frameworks.</li> <li>Promote innovative MEL practices and tools to enhance organizational effectiveness and project management.</li> </ul> <p><strong>2. MEL Implementation and Quality Assurance</strong></p> <ul> <li>Coordinate monitoring systems including field data collection, compilation, verification, analysis, and reporting.</li> <li>Deploy and manage digital data collection tools (e.g., KoboToolbox) for field monitoring, baseline/endline surveys, rapid assessments, and market studies.</li> <li>Analyze program progress against planned targets and milestones, producing accurate monthly, quarterly, annual, and donor progress reports.</li> <li>Document qualitative findings, success stories, and social impact indicators for internal and external stakeholders.</li> <li>Act as the technical focal point for external evaluations, drafting Terms of Reference (ToR), facilitating field access, and reviewing methodologies.</li> <li>Represent Questscope in MEL working groups, technical forums, and coordination networks.</li> </ul> <p><strong>3. Accountability, Learning &amp; Research</strong></p> <ul> <li>Design, implement, and manage Community-based Feedback and Complaint Response Mechanisms (CRM) ensuring accessibility, confidentiality, and adherence to Accountability to Affected Populations (AAP) principles.</li> <li>Lead research initiatives, including concept note design, research questions, methodologies, data collection operations, and technical coordination with government partners and key stakeholders.</li> <li>Facilitate reflection and learning sessions with program teams to translate MEL findings into actionable program adaptations and strategic planning.</li> <li>Build MEL capacity among Questscope staff, field volunteers, and local implementing partners through training, mentoring, and technical guidance.</li> <li>Ensure core thematic areas (gender mainstreaming, social inclusion, and mental wellbeing) are integrated into MEL frameworks and project designs through tailored KPIs.</li> <li>Support proposal development by assisting in drafting Theories of Change, results frameworks, and MEL narratives for new funding opportunities.</li> </ul> <p><strong>EDUCATION, SKILLS &amp; COMPETENCIES</strong></p> <ul> <li>Education: Bachelor’s degree in Social Sciences, Development Studies, Economics, Statistics, or a related discipline.</li> <li>Experience: 3–6 years of professional experience in results-based monitoring, evaluation, and learning within humanitarian or development programs (experience in Protection and Education programs strongly preferred).</li> <li><strong>Technical Skills:</strong> <ul> <li>Proven proficiency in digital data collection platforms (e.g., KoboToolbox).</li> <li>Strong knowledge of qualitative and quantitative research methodologies, sampling strategies, and data analysis software (Excel, SPSS, STATA, or similar).</li> <li>Experience designing and managing community feedback mechanisms (CRM) and data protection protocols.</li> </ul> </li> <li>Donor Knowledge: Experience working with international donors (USAID, UN agencies, EU, World Bank) is highly desirable.</li> <li>Languages: Excellent written and verbal communication skills in both Arabic and English.</li> </ul> <p><strong>KEY BEHAVIORS &amp; ABILITIES</strong></p> <ul> <li>Ability to prioritize tasks, manage multiple deliverables, and meet strict deadlines in fast-paced environments.</li> <li>Analytical thinking, critical analysis, and attention to detail.</li> <li>Strong interpersonal, presentation, and facilitation skills.</li> <li>Cultural, gender, and ethical sensitivity with a strong commitment to safeguarding and Do No Harm principles.</li> <li>Demonstrated flexibility, problem-solving skills, and ability to work both independently and collaboratively.</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li><b>Job Title:&nbsp;Help Desk Specialist</b></li><li><b>Hours:&nbsp;Monday to Friday 4pm-1am</b></li><li><b>Location:&nbsp;Amman</b></li><li><b>Travel:&nbsp;None</b></li></ul><p><br></p><p><b>Job Description</b></p><p>Our organization is a fast growing professional services firm that manages Information Technology (IT) for our clients.&nbsp;Our clients are small and medium businesses that usually range between 10 to 100 employees located in the United States.&nbsp;Our firm acts as the IT department for our clients.&nbsp;</p><p>In thise role, you will remotely manage and monitor client networks and systems. As a Help Desk Specialist, you are responsible for handling support requests across core IT systems, including Microsoft 365 and other cloud-based services, as well as workstations, servers, printers, networks, and vendor-specific hardware and software.</p><p>Typical hours are Monday through Friday from 4pm to 1am local time ranging from 40 to 48 hours per week and available for emergencies.&nbsp;Candidates should possess strong problem-solving, analytical and communications skills in addition to in-depth technical knowledge of systems hardware and software.</p><p><br></p><p><b>Job Summary</b></p><p>The Help Desk Specialist provides support for service requests across core IT systems for a select group of clients, including cloud-based services such as Microsoft 365, as well as workstations, servers, printers, networks, and vendor-specific hardware and software.</p><p><br></p><p><b>5 ways we're going to invest in you</b></p><ul><li><b>You’ll be paid very well</b>: We know that’s an important concern with any new job. We pay at the top of the scale because it's the only way to get the best people.</li><li><b>You’ll get a career, not a job</b>: Regardless of where you are in your career path, we sincerely want you to be successful for the long-term. We will align this position with your long-term career goals to fast track you on your chosen career path. You’ll get lots of training, professional development, and support from our team.</li><li><b>You’ll maintain a great work/life balance:</b>&nbsp;We love our work, but we love our families more. So we get our work done to the highest standard, then go home. The better the quality of our work, the fewer emergencies stop us going home.</li><li><b>You’ll be welcomed into a team of high performers, just like you:</b>&nbsp;It’s important to belong to a team that fits your personality. It makes the work more rewarding and fun. We are a group of high achievers that are focused on creating a world class customer experience in the most positive and upbeat environment possible.</li><li><b>You’ll do work that matters:</b>&nbsp;We provide mission critical IT services for our customers so they can achieve their business goals. At the end of the day, we do what we do to help people and make the world a better place. We get involved in our community through volunteering and other fun projects.</li></ul><p><br></p><p><b>Typical Duties</b></p><ul><li>IT Support relating to technical issues involving Microsoft’s core business applications and operating systems</li><li>Support of disaster recovery solutions</li><li>Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security</li><li>Basic remote access solution implementation and support</li><li>Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets</li><li>System documentation maintenance and review</li><li>Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages&nbsp;</li></ul><p><br></p><p><b>Responsibilities</b></p><ul><li>Improve customer service, perception and satisfaction</li><li>Fast turnaround of customer requests</li><li>Ability to work in a team and communicate effectively</li><li>Work with the Service Team Coordinator to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently</li><li>Escalate service requests if needed</li><li>Responsible for entering time as it occurs</li><li>Understand company processes by completing assigned training materials and blueprints</li><li>Enter all work as service tickets</li><li>Provide backup for other Help Desk Specialists</li><li>On call for after-hours service when required</li><li>Update job knowledge by participating in education opportunities and reading professional publications</li><li>Protect organization’s value by keeping information confidential</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Technical Skills</b></p><ul><li>Advanced understanding of operating systems, business applications, printing systems and network systems</li><li>Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care</li><li>Diagnosis skills of technical issues</li><li>Ability to multi-task and adapt to changes quickly</li><li>Technical awareness: ability to match resources to technical issues appropriately</li><li>Service awareness of all organization’s key IT services for which support is being provided</li><li>Understanding of support tools, techniques, and how technology is used to provide IT services</li><li>Typing skills to ensure quick and accurate entry of service request details</li><li>Self-motivated with the ability to work in a fast moving environment</li><li>Servers - Microsoft Windows Server</li><li>Workstations - Windows desktop OS</li><li>Strong working knowledge of LAN/WAN technology including TCP/IP</li></ul><p><br></p><p><b>Education &amp; Experience</b></p><ul><li>BS/BA or equivalent experience and training required&nbsp;</li><li>Actively pursuing advanced technical certifications such as MCSE, CCNA,&nbsp;etc…</li><li>Excellent command of the English language (written and verbal)</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li><b>Job Title:&nbsp;Help Desk Specialist</b></li><li><b>Hours:&nbsp;Monday to Friday 4pm-1am</b></li><li><b>Location:&nbsp;Amman</b></li><li><b>Travel:&nbsp;None</b></li></ul><p><br></p><p><b>Job Description</b></p><p>Our organization is a fast growing professional services firm that manages Information Technology (IT) for our clients.&nbsp;Our clients are small and medium businesses that usually range between 10 to 100 employees located in the United States.&nbsp;Our firm acts as the IT department for our clients.&nbsp;</p><p>In thise role, you will remotely manage and monitor client networks and systems. As a Help Desk Specialist, you are responsible for handling support requests across core IT systems, including Microsoft 365 and other cloud-based services, as well as workstations, servers, printers, networks, and vendor-specific hardware and software.</p><p>Typical hours are Monday through Friday from 4pm to 1am local time ranging from 40 to 48 hours per week and available for emergencies.&nbsp;Candidates should possess strong problem-solving, analytical and communications skills in addition to in-depth technical knowledge of systems hardware and software.</p><p><br></p><p><b>Job Summary</b></p><p>The Help Desk Specialist provides support for service requests across core IT systems for a select group of clients, including cloud-based services such as Microsoft 365, as well as workstations, servers, printers, networks, and vendor-specific hardware and software.</p><p><br></p><p><b>5 ways we're going to invest in you</b></p><ul><li><b>You’ll be paid very well</b>: We know that’s an important concern with any new job. We pay at the top of the scale because it's the only way to get the best people.</li><li><b>You’ll get a career, not a job</b>: Regardless of where you are in your career path, we sincerely want you to be successful for the long-term. We will align this position with your long-term career goals to fast track you on your chosen career path. You’ll get lots of training, professional development, and support from our team.</li><li><b>You’ll maintain a great work/life balance:</b>&nbsp;We love our work, but we love our families more. So we get our work done to the highest standard, then go home. The better the quality of our work, the fewer emergencies stop us going home.</li><li><b>You’ll be welcomed into a team of high performers, just like you:</b>&nbsp;It’s important to belong to a team that fits your personality. It makes the work more rewarding and fun. We are a group of high achievers that are focused on creating a world class customer experience in the most positive and upbeat environment possible.</li><li><b>You’ll do work that matters:</b>&nbsp;We provide mission critical IT services for our customers so they can achieve their business goals. At the end of the day, we do what we do to help people and make the world a better place. We get involved in our community through volunteering and other fun projects.</li></ul><p><br></p><p><b>Typical Duties</b></p><ul><li>IT Support relating to technical issues involving Microsoft’s core business applications and operating systems</li><li>Support of disaster recovery solutions</li><li>Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security</li><li>Basic remote access solution implementation and support</li><li>Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets</li><li>System documentation maintenance and review</li><li>Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages&nbsp;</li></ul><p><br></p><p><b>Responsibilities</b></p><ul><li>Improve customer service, perception and satisfaction</li><li>Fast turnaround of customer requests</li><li>Ability to work in a team and communicate effectively</li><li>Work with the Service Team Coordinator to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently</li><li>Escalate service requests if needed</li><li>Responsible for entering time as it occurs</li><li>Understand company processes by completing assigned training materials and blueprints</li><li>Enter all work as service tickets</li><li>Provide backup for other Help Desk Specialists</li><li>On call for after-hours service when required</li><li>Update job knowledge by participating in education opportunities and reading professional publications</li><li>Protect organization’s value by keeping information confidential</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Technical Skills</b></p><ul><li>Advanced understanding of operating systems, business applications, printing systems and network systems</li><li>Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care</li><li>Diagnosis skills of technical issues</li><li>Ability to multi-task and adapt to changes quickly</li><li>Technical awareness: ability to match resources to technical issues appropriately</li><li>Service awareness of all organization’s key IT services for which support is being provided</li><li>Understanding of support tools, techniques, and how technology is used to provide IT services</li><li>Typing skills to ensure quick and accurate entry of service request details</li><li>Self-motivated with the ability to work in a fast moving environment</li><li>Servers - Microsoft Windows Server</li><li>Workstations - Windows desktop OS</li><li>Strong working knowledge of LAN/WAN technology including TCP/IP</li></ul><p><br></p><p><b>Education &amp; Experience</b></p><ul><li>BS/BA or equivalent experience and training required&nbsp;</li><li>Actively pursuing advanced technical certifications such as MCSE, CCNA,&nbsp;etc…</li><li>Excellent command of the English language (written and verbal)</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Scope of Work Review DGE's existing "TranslationHub" inventory (user type, feature, category, description) and the comprehensive Figma user-journey document, and use them as the source material for course scoping.<br> Break down features and processes into course modules, grouped by workflow ("flow") and by persona, using logical/module-based grouping rather than a strict feature-by-feature structure.<br> Design and build storyboards for each course (in Figma or PowerPoint, per DGE's internal decision).<br> Develop each course as an interactive Articulate course, including: An introduction/welcome segment A conversational Q&amp;A segment that sets the baseline objective A guided, step-by-step process simulation A graded assessment Write the two-person conversational scripts used for each course's intro/Q&amp;A segment for AI voiceover generation.<br> Build guided, click-through process simulations that mimic the live TranslationHub platform screens end to end.<br> Write MCQ-based question banks for each course's assessment.<br> Package finished courses as SCORM-compliant files and hand them over to the CDP platform team for upload.<br> The freelancer/DGE side will not have production upload access.<br> Coordinate with Hashem Adnan Jadan on Arabic localization, terminology alignment, and course QA sign-off.<br> Participate in recurring weekly syncs with the CDP platform team, as well as a technical kickoff/recap call early in the engagement.<br> Required Skills &amp; ToolsMandatory Proven, hands-on experience with Articulate (Storyline or equivalent).<br> This is the client's licensed, standard authoring tool, so candidates must already have experience using it.<br> Experience packaging and delivering SCORM-compliant e-learning courses.<br> Instructional design experience for enterprise, process, or system training, particularly software walkthroughs and role-based workflows rather than general knowledge courses.<br> Comfortable designing from a Figma or PowerPoint storyboard and building guided platform simulations (click-through, step-by-step process walkthroughs).<br> Experience designing course assessments, including MCQ question banks, pass thresholds, and section-based question pools.<br> Preferred / Nice to Have Experience with AI voiceover tools (the client's platform team uses ElevenLabs) and writing conversational, two-presenter scripts for voiceover generation.<br> Arabic-language e-learning localization experience, particularly Modern Standard/official Arabic rather than colloquial dialects.<br> Prior experience building courses for a government or public-sector ERP/HR platform, or a similar large-scale enterprise rollout.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.<br>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Org. Setting and Reporting<br>In its Resolution A/RES/72/279, the United Nations General Assembly endorsed the transformation of the Development Coordination Office (DCO) as a stand-alone coordination office within the United Nations Secretariat. DCO exercises managerial and oversight functions of the resident coordinator system under the oversight of the Chair of United Nations Sustainable Development Group (UNSDG). In 2026, DCO undertook a recalibration to ensure the RC system remains optimally configured to support the acceleration of the 2030 Agenda and embodies the UN 2.0 shift, anchored in data, digital, innovation, behavioral science, strategic foresight, and a mission-driven organizational culture. The position is located in the United Nations Development Coordination Office (UNDCO) Regional Office for Arab States in Amman and reports to the Regional Team Leader/Senior Programme Management Officer as First Reporting Officer, with the Regional Director as Second Reporting Officer. The Chief of Policy and SDG Financing serves as an additional reporting officer to enable matrixed collaboration.<br> Responsibilities<br>Within delegated authority, the Sustainable Development Officer (Regional Policy Specialist) will be responsible for the following duties: • Monitors and analyzes regional and sub-regional SDG acceleration bottlenecks, identifies emerging policy, financing and implementation risks, and initiates or supports corrective and follow-up actions in coordination with relevant stakeholders. • Performs policy advisory assignments in collaboration with Regional Offices, UN Country Teams, Member States and external partners by facilitating strategic policy dialogue and supporting the development of integrated and actionable responses to sustainable development and SDG-related challenges. • Researches and analyzes sustainable development issues, including integrated policy, cross-border and political economy dimensions, and prepares strategic assessments and analysis informed by regional and country-level realities. • Contributes to the development of DCO policy recommendations and analytical products through reviews of regional and sub-regional trends, institutional frameworks, financing dynamics and policy developments affecting SDG implementation and economic transformation. • Supports Resident Coordinators, UN Country Teams and Member States in the development and implementation of Integrated National Financing Frameworks (INFFs), SDG financing strategies, fiscal space analysis and financing prioritization aligned with Cooperation Frameworks and SDG acceleration pathways. • Engages and coordinates with International Financial Institutions (IFIs), Multilateral Development Banks (MDBs), regional financing institutions and development partners on issues related to SDG financing, debt vulnerabilities, financing reform, economic resilience and innovative financing mechanisms. • Provides analytical and advisory support to RCs, RCOs and UNCTs in identifying SDG priorities, sequencing policy interventions and assessing financing trade-offs under constrained fiscal and development environments. • Provides analytical support to countries in special situations, including SIDS, LLDCs and MICs, as relevant, in coordination with relevant UN entities and partners. • Designs and undertakes surveys, analytical scans and data collection exercises; reviews and interprets findings; and prepares evidence-based conclusions and recommendations to support data-driven planning and decision-making. • Prepares high-quality written outputs on sustainable development and SDG financing issues, including policy briefs, thematic analysis, reports, speeches, presentations, background papers and inputs to regional and corporate analytical products. • Provides substantive support to regional consultative processes, inter-agency coordination mechanisms, Regional Platform for Integration and other policy and financing-related fora, including through agenda development, preparation of analytical materials and stakeholder engagement. • Provides analytical inputs to Common Country Analyses, Cooperation Frameworks and regional horizon scans, and supports integrated policy approaches, strategic foresight and anticipatory analysis in line with the UN 2.0 agenda. • Participates in and contributes to inter-agency task forces, expert groups, policy networks and communities of practice at regional and global levels, including support to the regional community of practice of RC economists. • Develops and sustains engagement with regional organizations, development partners, academia, think tanks, private sector actors and financing coalitions to strengthen regional policy dialogue, partnerships and SDG financing cooperation. • Initiates and coordinates outreach, training workshops, seminars and knowledge-sharing activities, and contributes to the strategic communication and positioning of regional policy and SDG financing priorities. • Leads and/or participates in complex field missions, including the provision of guidance to consultants, government counterparts, RCOs and UN Country Teams, and prepares related mission reports and recommendations. • Collects and analyzes data to identify trends and generate insights through data visualization and analytical tools to support evidence-based planning, decision-making and reporting. • Initiates and coordinates outreach activities, conducts training, seminars, and presents on assigned topics. • Prepares speeches and other inputs for presentations by senior staff on sustainable development and other issues within UN working streams, including cross-pillar, as relevant. • Performs other duties as required.<br> Competencies<br>PROFESSIONALISM: Ability to apply sustainable development theories, concepts and approaches. Ability to identify issues, analyze and participate in the resolution of issues/problems. Ability to conduct data collection using various methods. Conceptual analytical and evaluative skills to conduct independent research and analysis, including familiarity with and experience in the use of various research sources, including electronic resources on the internet, intranet and other databases. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Able to analyze and interpret data in support of decision-making and convey resulting information to management. PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.<br> Education<br>Advanced university degree (Master’s degree or equivalent) in sustainable development, political science, economics, public policy, public administration, finance, social sciences or related field. A first level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree.<br> Job - Specific Qualification<br>Not available.<br> Work Experience<br>A minimum of seven (7) years of progressively responsible experience programme or project management, sustainable development, public policy, development cooperation or a related area is required. Experience producing policy analysis and advising senior stakeholders on complex development issues is required. Experience supporting countries on SDG acceleration, Integrated National Financing Frameworks, fiscal space, innovative financing or related financing reforms is desirable. Experience in international or multi-country settings and work relevant to the Arab States region is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIUN Level IIUN Level IIUN Level II<br>Desirable LanguagesLanguageReadingWritingListeningSpeaking<br><b>Arabic</b>UN Level IUN Level IUN Level IUN Level I<br> <br> Assessment<br>Evaluation of qualified candidates may include an assessment exercise, which may be followed by competency-based interview.<br> Special Notice<br>This recruitment and any subsequent appointment remain subject to budgetary, classification, and intergovernmental approvals, including General Assembly approval, as applicable. Appointment against this post is open for an initial period of one year and may be subject to extension, subject to legislative body funding availability. Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. Pursuant to section 7.11 of ST/AI/2012/2/Rev.1, candidates recruited through the young professionals programme who have not served for a minimum of two years in the position of their initial assignment are not eligible to apply to this position. Individual contractors and consultants (Non-Staff Personnel) who have worked within the UN Secretariat in the last six months, irrespective of the administering entity, are ineligible to apply for professional and higher temporary or fixed-term positions and their applications will not be considered. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening. Online applications will be acknowledged where an email address has been provided. If you do not receive an email acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please resubmit the application, if necessary. If the problem persists, please seek technical assistance through the Inspira "Need Help?" link.<br> United Nations Considerations<br>According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Org. Setting and Reporting<br>In its Resolution A/RES/72/279, the United Nations General Assembly endorsed the transformation of the Development Operations Coordination Office (DCO) as a stand-alone coordination office within the United Nations Secretariat. DCO exercises managerial and oversight functions of the resident coordinator system under the oversight of the Chair of United Nations Sustainable Development Group (UNSDG). In 2026, DCO undertook a recalibration to ensure the RC system remains optimally configured to support the acceleration of the 2030 Agenda and embodies the UN 2.0 shift- anchored in data, digital, innovation, behavioral science, strategic foresight, and a mission driven organizational culture. The position is located in the United Nations Development Coordination Office (UNDCO) Regional Office and reports to the Regional Team Leader/Senior Programme Management Officer as First Reporting Officer, with the Regional Director as Second Reporting Officer. The Chief of Policy and SDG Financing serves as an additional reporting officer to enable matrixed collaboration.<br> Responsibilities<br>Within delegated authority, the Programme Management Officer (Regional Policy Specialist) will be responsible for the following duties: Programme development, implementation and policy coordination: • Develops, implements, monitors and evaluates assigned regional policy, sustainable development and SDG financing programmes and activities; analyzes regional and sub-regional SDG acceleration bottlenecks, financing and implementation risks; reviews relevant documents and reports; identifies problems and issues to be addressed; initiates or supports corrective actions; liaises with relevant parties and ensures follow-up actions. • Coordinates policy development, including the review and analysis of regional and sub-regional trends, institutional frameworks, financing dynamics and policy developments affecting SDG implementation and economic transformation; develops and supports policy recommendations and analytical products, including work related to Integrated National Financing Frameworks, SDG financing strategies, fiscal space analysis and financing prioritization aligned with Cooperation Frameworks and SDG acceleration pathways. • Coordinates activities related to programme and resource planning, including programme/project preparation and submissions, workplans, progress reporting and related documentation, and contributes to policy and financing initiatives that support SDG acceleration and implementation. 2. Policy advisory, research and analytical support: • Performs policy advisory and consulting assignments, in collaboration with Regional Offices, Resident Coordinators, UN Country Teams, Member States and other partners, by facilitating strategic policy dialogue, workshops and other interactive sessions and assisting in developing integrated and actionable responses to sustainable development and SDG-related challenges. • Researches, analyzes and presents information gathered from diverse sources on sustainable development issues, including integrated policy, cross-border and political economy dimensions, and prepares strategic assessments informed by regional and country-level realities. • Generates survey and analytical initiatives; designs data collection tools; reviews, analyzes and interprets findings; identifies problems and issues and prepares evidence-based conclusions and recommendations to support data-driven planning and decision-making. • Collects and analyzes data to identify regional and sub-regional trends or patterns and provides insights through graphs, charts, tables and reports using data visualization and analytical methods to enable evidence-based planning, decision-making, presentation and reporting; contributes analytical inputs to Cooperation Frameworks, regional horizon scans, strategic foresight and anticipatory analysis in line with the UN 2.0 agenda. 3. Regional coordination, partnerships and stakeholder engagement: • Provides substantive backstopping to regional consultative processes, inter-agency coordination mechanisms, the Regional Platform for Integration and other policy and financing-related meetings and fora, including proposing agenda topics, identifying participants, preparing analytical materials, documents and presentations, and supporting stakeholder engagement. • Initiates and coordinates outreach and partnership activities with regional organizations, development partners, International Financial Institutions, Multilateral Development Banks, academia, think tanks, private sector actors and financing coalitions; conducts workshops and seminars and makes presentations on assigned policy, sustainable development and SDG financing topics. 4. Knowledge products, reporting and substantive communications: • Organizes and prepares high-quality written outputs on sustainable development and SDG financing issues, including policy briefs, thematic analyses, reports, speeches, presentations, background papers and inputs to regional and corporate analytical products. • Synthesizes programme, policy and analytical findings into substantive inputs and knowledge products to support regional and country-level planning, decision-making and reporting. 5. Field missions and other substantive assignments: • Leads and/or participates in large, complex field missions, including the provision of guidance to consultants, government counterparts, Resident Coordinator Offices and UN Country Teams, and prepares mission summaries, reports and recommendations. • Performs other duties as required.<br> Competencies<br>PROFESSIONALISM: Ability to apply sustainable development theories, concepts and approaches. Ability to identify issues, analyze and participate in the resolution of issues/problems. Ability to conduct data collection using various methods. Conceptual analytical and evaluative skills to conduct independent research and analysis, including familiarity with and experience in the use of various research sources, including electronic resources on the internet, intranet and other databases. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Able to analyze and interpret data in support of decision-making and convey resulting information to management. PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.<br> Education<br>Advanced university degree (Master’s degree or equivalent) in sustainable development, political science, economics, public policy, public administration, finance, social sciences, or a related field. A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree. Successful completion of both degree and non-degree programs in data analytics, business analytics, or data science programs is an advantage.<br> Job - Specific Qualification<br>Not available.<br> Work Experience<br>A minimum of seven years of progressively responsible experience in programme or project management, sustainable development, public policy, economic analysis, development cooperation or a related area is required. Two years or more experience in data analytics or related area is desirable. Experience in the United Nations system or a comparable international organization is desirable. Experience with sustainable development policy in the Arab States region is desirable. Experience in the private sector and its engagement for SDG financing and acceleration is desirable. Experience of partnerships involving civil society actors is desirable. Experience with assessment and reporting in a development context is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIUN Level IIUN Level IIUN Level II<br>Desirable LanguagesLanguageReadingWritingListeningSpeaking<br><b>Arabic</b>UN Level IUN Level IUN Level IUN Level I<br> <br> Assessment<br>Evaluation of qualified candidates may include an assessment exercise, which may be followed by competency-based interview.<br> Special Notice<br>Appointment against this post is open for an initial period of one year and may be subject to extension subject to legislative body funding availability. Staff members are subject to the authority of the Secretary General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. Individual contractors and consultants (Non-Staff Personnel) who have worked within the UN Secretariat in the last six months, irrespective of the administering entity, are ineligible to apply for professional and higher temporary or fixed-term positions and their applications will not be considered. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening. Online applications will be acknowledged where an email address has been provided. If you do not receive an email acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please resubmit the application, if necessary. If the problem persists, please seek technical assistance through the Inspira "Need Help?" link. Please note that pursuant to the Staff selection system policy (ST/AI/2025/2): (1) Applicants for positions in the Field Service category cannot be of the nationality of the country where the position is located, and (2) Applicants for positions in the Professional and higher categories in a mission, field operation, or resident coordinator’s office cannot be of the nationality of the country where the position is located. For currently serving staff of a United Nations Common System organization, only the UN-recognized nationality will be considered for the purposes of these restrictions.<br> United Nations Considerations<br>According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section 2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>

<p>This is to announce that Amman delegation has a <strong><u>vacancy</u></strong> for&nbsp;a Fleet New Technology Adviser at the <strong>Logistics Sup</strong><strong>port Center </strong><strong>in Amman, Jordan.</strong></p> <p>The Fleet Technology Adviser guides fleet technical staff worldwide towards achieving a high level of maintenance and service standards and is the know-how leader for ICRC delegations on new transportation technologies.</p> <p><strong><u>RELATIONSHIPS </u></strong></p> <ul> <li>Internally, interacts with Logistics Country managers, Finance and administration managers and Vehicle Fleet managers, workshop managers and mechanics in the delegations</li> <li>Externally, interacts with manufacturers, technical and driving training centres, local authorities and their energy departments.</li> </ul> <p><strong><u>GENERAL DUTIES</u></strong></p> <ul> <li>Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement</li> <li>Understands and adheres to the ICRC Code of Conduct and Procurement Code of Ethics</li> <li>Understands the roles of the components of the International Red Cross and Red Crescent Movement</li> <li>Respects and observes staff regulations and security rules at all times.</li> <li>Represents the ICRC in a professional manner at all times.</li> <li>Develops and maintains a pleasant and conducive working environment with colleagues and line managers</li> <li>Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC</li> <li>May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary</li> <li>Advocate for a sustainable solution when possible and working in close contact with the GVA sustainability team.</li> </ul> <p><strong><u>ACCOUNTABILITIES AND RESPONSIBILITIES</u></strong></p> <p><strong>Technical support</strong></p> <ul> <li>Supports users by proposing technical solutions and providing the necessary training.</li> <li>Centralize all the technical requests and liaise with the delegations to solve the issues.</li> <li>Organize or upon request field visits,</li> <li>Communicate with vehicle manufacturers' technical hubs for technical support when required.</li> <li>Ensure that ICRC technicians have access to all specialized tools and manufacturer technical websites.</li> <li>Create technical notes or repair manuals related to technical issues and share them worldwide.</li> <li>Liaise with the delegations using Renault Trucks and proposes &amp; organizes preventive or curative visits with the Renault Diagnostic Tool.</li> <li>Advises technicians worldwide on troubleshooting and repairing both complex electrical and mechanical problems.</li> <li>Provides the LOG Fleet/GVA &amp; his Fleet New Technology colleague in Amman with the latest technical manuals needed in the field.</li> </ul> <p><strong>Technical Training</strong></p> <ul> <li>Organize or outsource Renault truck trainings globally and upon request,</li> <li>Organize or outsource other manufacturer technical trainings for AFENG region (Truck, boat, lifting equipment etc.)</li> <li>Organize or outsource trainings of the AFENG mechanics on new technologies (electric/hybrid vehicles).</li> <li>Act as global administrator for ELECTUDE e-learning. Monitor and support trainees. Update frequently Vehicle fleet managers trainees’ evolution.</li> </ul> <p><strong>Driving and operation Training</strong></p> <ul> <li>Organize or outsource Truck defensive/off-road, Lifting equipment operation and boat handling trainings</li> <li>Set and monitor ICRC standards minimum requirement for in-house and outsourced trainings,</li> <li>Acts as global administrator for Truck defensive/off-road, Lifting equipment operation and boat handling trainings. Register trainings and monitor certification</li> </ul> <p><strong>Diagnostic Tools</strong></p> <ul> <li>Keep the AFENG diagnostic tools inventory list up to date and makes sure all the diagnostic tools are registered, in working condition and updated properly.</li> <li>Organize or outsource trainings for mechanics on all the diagnostic tools available in AFENG region and supervises their use.</li> <li>Liaise and guide the delegations in the choice of purchase of diagnostics or specialized tools.</li> </ul> <p><strong>New technologies</strong></p> <ul> <li>Follows up the latest technologies in relation to vehicle fleet needs worldwide</li> <li>Proposes processes and structural changes related to vehicle service when required.</li> <li>Assume and organize implementing fleet environmental solutions and future vehicle innovations. (i.e. Hybrid / electric / solar).</li> </ul> <p><strong><u>ADDITIONAL DUTIES</u></strong></p> <ul> <li>Follows up on all work-related messages and correspondence with the relevant contacts and departments</li> <li>Is aware of the delegation’s objectives and has a good knowledge of the Movement and other contacts relevant to the position</li> <li>Represents the ICRC in an appropriate way during activities, in meetings and in the field, and avoids any activity that may reflect negatively on the ICRC’s image</li> <li>Takes responsibility for their own professional learning and development</li> <li>The employee may be asked to perform duties and tasks not covered in this job description as well as to provide support to other departments when necessary</li> </ul> <ol > <li><strong>Reporting</strong></li> </ol> <p>Writes visit reports after each support mission.</p> <p>After each training, writes summary report with feedback and recommendations.</p> <p>Provides contributions to technical reports when required.</p> <ol > <li value="2"><strong>Administration – Finance</strong></li> </ol> <p>Knows, applies and complies with all the administrative procedures linked to his work (financial procedures, time reporting, budget follow up …etc)</p> <p>Keeps training files up to date at all times</p> <ol > <li value="3"><strong>Information</strong></li> </ol> <p>Informs his supervisor about dysfunctions in the daily work and report anything abnormal referring to a delegation to the RVFM / AM Fleet support technical manager</p> <p>Has a proactive approach and participates to a constructive dialogue with the delegations (shares propositions, difficulties, experiences, constraints).</p> <p><strong><u>PROFESSIONAL EXPERIENCE AND EDUCATION REQUIRED</u></strong></p> <ul> <li>Relevant Degree from a recognized university,</li> <li>Mechanical and electrical engineering degree in industrial vehicle technology,</li> <li>Minimum experience of 5 years as Industrial vehicle mechatronic, Lifting equipment and boats experience as an asset,</li> <li>Experience in an international organization or NGO is an asset</li> <li>Excellent command of written and spoken English <strong>(Knowledge of French is an asset),</strong></li> <li>Advanced computer skills (Word, Excel, Power Point), with experience in asset management ERPs</li> <li>Certificate of good conduct,</li> <li>Valid truck driving license mandatory, forklift and/or boat certification is an asset,</li> <li>Precise, rigorous with high sense of confidentiality and integrity,</li> <li>Strong negotiation and communication skills,</li> <li>High organizational and analytical skills,</li> <li>Able to work efficiently under pressure with minimum supervision,</li> <li>Independent with sense of responsibility and initiative,</li> <li>Strong team leadership skills and supervision experience is an asset,</li> <li>Able to develop and sustain a network of key contacts.</li> <li>Expected to travel regularity in various countries</li> </ul> <p>Please note that:</p> <ul> <li>Submission deadline for applicants: 12^th October 2026, taking into consideration, that Akhtaboot applicants, due to system capacity, need to apply before 12^th October midnight.</li> <li>The position will be filled once we find the right candidate.</li> <li>The position is open for Jordanian nationals, and eligible dependents governed by Jordanian law.</li> <li>Only applications with a cover letter and resume in English will be considered.</li> <li>The salary range is between 1,725 – 2,041 Jordanian Dinar.</li> </ul> <p><strong>ICRC does not charge a fee or any favors at any stage of the recruitment process. </strong>if the candidate is asked for any fee or any service against our Code of Conduct, he/she must report to <a href="mailto:code_of_conduct@icrc.org">code_of_conduct@icrc.org</a> or <a href="http://icrc.integrityplatform.org/">http://icrc.integrityplatform.org/</a></p> <p><strong>Kindly be informed that ICRC manages recruitment through a third party and doesn’t keep files of applicants.</strong> However, after receiving/downloading applications, note that the ICRC will keep your application file for a year, after which it will be deleted. If you’d like us to delete your file before this, kindly let us know.</p> <p><strong>We encourage applications from people with disabilities.</strong> We are committed to providing an inclusive and accessible recruitment process and to creating a workplace where everyone can contribute and thrive.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company:MarshDescription:<p><span><b>Counsel</b></span></p><br><p><span>Marsh People &amp; Investments / Marsh Risk<br>Location: Amman, Jordan<br>Hybrid | 3 days per week in office</span></p><br><br><p><span><b>About the role</b></span></p><br><p><span>Marsh People &amp; Investments, part of Marsh’s India, Middle East &amp; Africa business, is seeking a talented Counsel to join our regional legal team in Amman.</span></p><br><p><span>This is a fantastic opportunity to work at the centre of a fast-paced, high-profile regional business, supporting colleagues across the Middle East on a broad mix of legal, regulatory, and commercial matters. You will gain exposure to challenging and varied work, while building trusted relationships with senior stakeholders and helping shape practical legal solutions that support the business.</span></p><br><br><p><span><b>What you can expect</b></span></p><br><ul><li><span>A regional role with real breadth, visibility, and impact across Marsh and Mercer businesses in the Middle East</span></li><li><span>Exposure to a diverse portfolio of matters spanning corporate, commercial, regulatory, disputes, and advisory work</span></li><li><span>The opportunity to partner closely with experienced senior counsel in Dubai while developing confidence and independence</span></li><li><span>A collaborative environment where your input helps strengthen risk management, improve processes, and support business growth</span></li><li><span>Strong development potential within a respected global organisation</span></li></ul><br><p><span><b>We will count on you to</b></span></p><br><ul><li><span>Provide practical legal advice on a wide range of corporate and commercial matters supporting Marsh and Mercer businesses in the Middle East</span></li><li><span>Draft, review, and negotiate contracts, subcontracts, vendor agreements, and related legal documents in line with business objectives</span></li><li><span>Support stakeholders on contentious matters, including disputes, pre-litigation issues, employment matters, and commercial concerns</span></li><li><span>Manage external counsel on complex legal matters, including instructions, progress tracking, and review of legal outputs</span></li><li><span>Assist with the end-to-end handling of E&amp;O claims, including triage, investigation, resolution, closure, and trend analysis</span></li><li><span>Support internal investigations, document preservation, matter intake, document review, reporting, and records management</span></li><li><span>Stay current on relevant legal and regulatory developments and assess their implications for the business</span></li><li><span>Identify legal and commercial risk and help develop practical strategies to mitigate it</span></li><li><span>Contribute to training, awareness, policy development, and process improvement across the LCPA function</span></li><li><span>Assist with responses to RFPs and other business development initiatives where legal input is required</span></li><li><span>Manage your workload effectively in a dynamic environment with shifting priorities and deadlines</span></li></ul><br><p><span><b>What you need to have</b></span></p><br><ul><li><span>Recognised legal qualification and admission to practice in Jordan, another Middle East jurisdiction, and/or a common law jurisdiction</span></li><li><span>3–5 years of post-qualification experience, ideally in a law firm or in-house legal team</span></li><li><span>Strong experience in contentious matters and litigation, particularly commercial and employment disputes</span></li><li><span>Proven ability to draft and negotiate contracts with a clear understanding of legal and contractual risk</span></li><li><span>Excellent analytical, organisational, and drafting skills</span></li><li><span>The ability to work independently, use sound judgment, and manage competing priorities</span></li><li><span>Excellent written and spoken English</span></li></ul><br><p><span><b>What makes you stand out</b></span></p><br><ul><li><span>Experience in professional liability insurance or claims-related work</span></li><li><span>Regulatory advisory experience, ideally within insurance or financial services</span></li><li><span>Arabic language skills</span></li><li><span>A proactive, business-minded approach with strong stakeholder management skills</span></li></ul><br><p><span><b>Why join our team</b></span></p><br><ul><li><span>We support your growth through professional development, meaningful work, and strong leadership</span></li><li><span>You’ll be part of an inclusive and collaborative culture where your contribution matters</span></li><li><span>Our scale creates opportunity — across teams, markets, and career paths — supported by benefits that help you thrive</span></li></ul>Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong><u>JOB PURPOSE</u></strong><br>The Imports/Export agent is responsible on the daily import or export activities at AMM GATEWAY operations, reporting to different shifts, AMM GATEWAY agent will be holding tasks related to inbound flights recovery/clearance or outbound flights export. The agent is also responsible in helping to achieve Gateway KPI’s through effectively working together as a team with the rest of the Gateway staffs and while holding different tasks depending on shifts roster. <br><br><strong><u>PRINCIPAL ACCOUNTABILITIES</u></strong><br><ul><li>Provide a high level of customer service while processing inbound or outbound tasks, taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.</li><li>Follow Gateway inbound clearance procedures as outlined in the GATEWAY manual to comply with the GSOP procedures and safe working practices.</li><li>Maintain a clean desk policy and file all documents required for storing paper works in a systematic way which are easy to access when required.</li><li>Daily updates on clearance status of all shipments held in AMM GATEWAY for clearance using different DHL applications.</li><li>Daily check points to be created for network visibility using appropriate exception codes for different activities at AMM GATEWAY.</li><li>Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on transit time, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.</li><li>Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.</li><li>Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit by learning all activities within the department.</li></ul><br><strong><u>NATURE AND SCOPE</u></strong><br><strong>Context</strong><br>The Gateway import agent department has been structured to provide telephone assistance to customers (internal and external) when making inquiries, logging in customer requests, assisting customers on clearance requirements and inquiries with regards to delayed or missing shipments. The department expands DHL’s capabilities, both re-actively and pro-actively, to ensure that all customers (internal and external) experience consistently high levels of service at all times. <br>The multifunctional Gateway import Agent must ensure that service levels are constantly met and exceeded through accurate updates, trace escalations and regular communication with both the network and the customer. <br><strong>Reporting Relationships</strong><br>Reports directly to the Gateway supervisor.<br><strong>Contact</strong><br>External<br><ul><li>Customers</li><li>DHL Network</li></ul><br>Internal <br><ul><li>Ground Operation</li><li>Customer Care </li><li>CS Manager &amp; Supervisors</li><li>Air operations </li><li>Sales</li><li>Accounts</li><li>Customer Accounting</li><li>Service center T/L</li></ul><br><strong>Problem Solving</strong><br>The job holder must take ownership of all customer inquiries and queries and provide alternatives and solutions closing it out at their end. Traces must be logged and followed up regularly to deliver optimum levels of service at all time. For escalations the jobholder must follow the network standards and consult with the Team Leader/Supervisor if unsure.<br><strong>Decision Making</strong><br>The jobholder will be responsible for giving accurate clearance information to customs agents as instructed by the importer with the ultimate objective being service excellence and customer satisfaction. They must communicate all delays and other service issues to the Team leader/ Supervisor.<br><strong>Planning and Organization</strong><br>The job holder must be highly organized in while holding tasks at AMM GATEWAY, daily follow – ups and plan a course of action to ensure that set targets and goals are achieved consistently.<br><strong>Job Challenge</strong><br>The jobholder must always be pro-active and energetic when dealing with customers efficiency in work practices and effective and friendly communication will be key to delighting our customers, adopt DHL “Right from first time” principle.<br>The jobholder must constantly strive to keep self-updated on all DHL processes, systems, products, technology and set and strive to achieve higher standards, ready to work on different shifts and Gateway operations task.<br><strong>KNOWLEDGE, SKILLS AND EXPERIENCE</strong><br><ul><li>Sound educational back ground with knowledge of the Service Industry, an added advantage.</li><li>Sound knowledge of custom clearance procedures. </li><li>Working knowledge of Microsoft Word, Excel and Power Point.</li><li>Good oral and written communication skills – English &amp; Arabic. </li><li>Self motivated individual capable of taking ownership and working independently.</li><li>Tolerance for stress in a fast paced working environment.</li><li>Excellent planning and organising skills.</li><li>Passion for delighting customers.</li><li>Good team player.</li><li>Adheres to policies and procedures.</li><li>Possesses good relationship building and interpersonal skills.</li></ul><br><br> </div>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.</p> <h4>About the role</h4> <p>As a member of the Commercial Team, the Sales Manager is responsible for driving sales activities, developing key accounts, and securing group and individual business opportunities to maximize revenue, profitability, and guest satisfaction. The role focuses on building strong client relationships, identifying new business opportunities, and supporting the hotel's overall sales and marketing objectives.</p> <h4>What you will do</h4> <li>Follow up on all leads and maintain strong relationships with Worldwide Sales Offices (WSOs) and other Four Seasons Hotels.</li> <li>Create and maintain permanent files for all groups with strong room-night potential.</li> <li>Conduct property tours for meeting planners and potential clients.</li> <li>Negotiate with clients to achieve maximum revenue and profitability while meeting client needs.</li> <li>Evaluate, solicit, sell, and confirm business in line with individual goals and the hotel's overall sales and profitability targets.</li> <li>Qualify prospective leads based on their profitability and business potential.</li> <li>Develop proposals and recommend programs that meet client needs, including alternative options where appropriate.</li> <li>Promote and sell all hotel services.</li> <li>Maintain an effective correspondence and follow-up plan.</li> <li>Report monthly performance against established plans and goals.</li> <li>Keep supervisors promptly and fully informed of significant problems or unusual matters to ensure timely corrective action.</li> <li>Coordinate with other Department Heads to ensure a high level of guest and group satisfaction.</li> <li>Follow up on the progress of confirmed business and ensure appropriate coordination.</li> <li>Assist in developing and executing projects for assigned market areas to increase sales activity, volume, and profitability.</li> <li>Maintain assigned files in accordance with the guidelines outlined in account coverage programs.</li> <li>Participate in sales meetings and relevant industry organizations to represent the hotel and the company.</li> <li>Maintain comprehensive knowledge of local competition, including their services, facilities, and market positioning.</li> <li>Provide input on the local segment of the Marketing Plan and budget.</li> <li>Maintain a professional appearance at all times and demonstrate mature, professional business conduct when representing the hotel or company.</li> <li>Perform other tasks and projects as assigned by hotel management.</li> <h4>What you bring</h4> <li>A high school diploma or equivalent qualification, with relevant experience considered.</li> <li>A minimum of three years of experience in a similar sales role, preferably within the hospitality industry.</li> <li>Excellent verbal communication skills in both Arabic and English.</li> <li>Strong attention to detail.</li> <li>Strong interpersonal and relationship-building skills.</li> <li>A proactive approach to identifying sales opportunities and achieving business objectives.</li> <h4>What we offer</h4> <li>Competitive salary and comprehensive benefits package.</li> <li>Excellent training and development opportunities.</li> <li>Employee discounts and complimentary stays at Four Seasons Hotels and Resorts worldwide.</li> <li>Recognition programs and employee wellness initiatives.</li> <h4>Schedule & hours</h4> <p>Full time job.</p> <p>Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.</p></p><p></p>

<p><h4>About Four Seasons</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location</h4> <p>Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you to stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.</p> <h4>About the role</h4> <p>As part of the Commercial Team, the Sales Executive is responsible for driving revenue and developing business opportunities by building strong relationships with clients, identifying new accounts, and promoting the full range of hotel services. This role works closely with clients, Four Seasons hotels, and industry partners to maximize sales opportunities while delivering exceptional service and supporting the hotel’s overall commercial objectives.</p> <h4>What you will do</h4> <ul> <li>Make telephone and personal sales calls on accounts within assigned market areas and follow up promptly with appropriate action.</li> <li>Prospect and develop new accounts and business opportunities.</li> <li>Follow up on all leads and maintain strong relationships with Worldwide Sales Offices (WSOs) and other Four Seasons Hotels.</li> <li>Negotiate with clients to achieve maximum revenue and profitability while meeting client needs.</li> <li>Evaluate, solicit, sell, and confirm business to achieve individual goals and overall budgeted sales and profitability.</li> <li>Qualify prospective leads based on their potential profitability.</li> <li>Develop client data and recommend programs and alternative proposals to meet clients’ needs.</li> <li>Report monthly performance against assigned plans and goals.</li> <li>Maintain comprehensive knowledge of the competitive local landscape.</li> <li>Promote and sell all hotel services.</li> <li>Maintain an effective and professional plan of correspondence with clients and business partners.</li> <li>Keep supervisors promptly and fully informed of any problems or matters of significance requiring attention and corrective action.</li> <li>Participate in sales meetings and relevant industry organizations to represent the hotel and Four Seasons professionally.</li> <li>Maintain a professional appearance and conduct personal behavior in a mature and professional manner when representing the hotel or company.</li> <li>Follow all hotel policies, safety protocols, and cleanliness standards.</li> <li>Maintain discretion and professionalism when interacting with guests, clients, and business partners.</li> <li>Work professionally and cooperatively with colleagues and supervisors, contributing to a positive and respectful team atmosphere.</li> <li>Participate in regular team meetings and ongoing training to support service excellence.</li> <li>Adhere to company policies, grooming standards, and performance expectations.</li> <li>Comply with Four Seasons Category One & Two Work Rules and Standards of Conduct (EmPact).</li> </ul> <h4>What you bring</h4> <ul> <li>Bachelor’s degree or diploma in Business Administration.</li> <li>A minimum of 1 year of experience in the same or a similar position.</li> <li>Excellent verbal communication skills in both Arabic and English.</li> <li>Strong attention to detail.</li> <li>Strong interpersonal, negotiation, and relationship-building skills.</li> </ul> <h4>What we offer</h4> <ul> <li>Competitive salary and comprehensive benefits package.</li> <li>Excellent training and development opportunities.</li> <li>Employee discounts and complimentary stays at Four Seasons Hotels and Resorts worldwide.</li> <li>Recognition programs and employee wellness initiatives.</li> </ul> <h4>Schedule & hours</h4> <ul> <li>Full-time job.</li> <li>Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Position: Executive Director</b></p><p><b>Sector: Jordanian Universities Network (JUNet)</b></p><p><b>Location: Amman, Jordan</b></p><p><b>Employment Type: Full-Time</b></p><p>The Jordanian Universities Network (JUNet) invites applications for the position of Executive</p><p>Director. JUNet is a non -profit company, serving as the Research and Education Network for</p><p>Jordanian Universities, connecting public universities and national sta keholders through a</p><p>high-performance digital infrastructure. It provides advanced ICT services including high -speed</p><p>internet, datacenter solutions, cybersecurity frameworks, and Microsoft cloud solution s.</p><p>The Executive Director will lead JUNet's operational growth, expand its services, and position</p><p>it as a leading enabler of research, education, and technological innovation both nationally and</p><p>regionally.</p><p><b>Responsibilities:</b></p><p>1. Lead the formulation and execution of JUNet's operational objectives, reporting to the</p><p>Board of Directors.</p><p>2. Directly oversee the three operational sections (IT Infrastructure &amp; Cybersecurity,</p><p>Financial and Administration, and Projects, Partnerships &amp; Planning ) ensuring</p><p>coordinated, efficient service delivery .</p><p>3. Oversee all operational aspects of the network in coordination with the IT Infrastructure</p><p>&amp; Cybersecurity Section, including network engineering, systems engineering, data</p><p>center operations, and cybersecurity .</p><p>4. Establish and manage advanced digital services such as CERT, Internet Peering,</p><p>Routing, Interconnectivity for universities, and Educational Licensing Solutions,</p><p>including Microsoft 365, Azure for Education, and academic licensing management.</p><p>5. Supervise, through the Projects, Partnerships &amp; Planning Section, the planning and</p><p>implementation of projects, proposal development, and documentation, ensuring</p><p>compliance with applicable requirements. Including contracts and legal matters.</p><p>6. Participate in procurement processes and public tenders in accordance with</p><p>Government Procurement Bylaws.</p><p>7. Foster and develop partnerships with local and international stakeholders, including</p><p>universities, ministries, and funding agencies, through Projects, Partnerships &amp;</p><p>Planning Section.</p><p>8. Ensure operational and financial sustainability - in coordination with the Financial and</p><p>Administration Section - through efficient service delivery, financial lifecycle</p><p>Jordanian Universities Network (JUNet) - Job Vacancies Form</p><p>management, cost optimization, and the development of new services and funding</p><p>models.</p><p>9. Engage the Strategic Advisory Council (SAC) for strategic input and recommendations,</p><p>and the Technical Advisory Council (TAC) and Technical Task Forces for technical</p><p>guidance on network, infrastructure, and cybersecurity matter s.</p><p>10. Coordinate with the Executive Secretary on administrative and governance matters, and</p><p>support the Audit and Control function's oversight of JUNet operations.</p><p>11. Represent JUNet in regional forums, promoting Jordan's presence in regional and</p><p>global research and education networks.</p><p>12. Promote JUNet's vision, services, achievements, and strategic initiatives across</p><p>professional networks (e.g., LinkedIn) and social media platforms (e.g., Facebook,</p><p>YouTube), enhancing visibility and engagement with stakeholders.</p><p><b>Candidate Profile:</b></p><p>1. Strong ICT track record in managing national -level digital infrastructure, datacenter</p><p>services, and IT networks, preferably within the higher education or a related secto r.</p><p>2. Strategic thinker with knowledge of ITIL -based service delivery, public tenders, and</p><p>stakeholder engagement across academia, government, and other partners .</p><p>3. Demonstrated ability to lead and coordinate multiple functional teams or sections</p><p>(technical, financial/administrative, and projects/partnerships) toward unified strategic</p><p>goals.</p><p><b>Minimum Qualifications:</b></p><p>1. A bachelor's degree in Information Technology, Computer Engineering, or a closely</p><p>related field. Rating: GOOD.</p><p>2. At least 5+ years of progressively responsible experience in the ICT field and IT</p><p>profession, preferably within the education sector, research institutions, or</p><p>government-affiliated digital transformation initiatives.</p><p>3. Jordanian citizen.</p><p>4. Proven track record in managing equivalent-scale IT businesses or organizations with</p><p>comparable operational structures.</p><p>5. Preferred IT Professional Certificates and Trainings: CCNA, MCSA, CISSP, CEH, CISM,</p><p>CISA, ITIL, or equivalent are a plus.</p><p>Preferred Qualifications:</p><p>1. Familiarity with international IT governance and frameworks .</p><p>2. Experience in managing multi-stakeholder projects in academic or national contexts.</p><p>3. Demonstrated ability to lead multidisciplinary teams and manage organizational</p><p>change.</p><p>4. Demonstrated ability to create and manage taskforce -based projects, including</p><p>engagement with advisory councils and technical task forces.</p><p>Jordanian Universities Network (JUNet) - Job Vacancies Form</p><p><b>Application Process:</b> Qualified candidates are invited to submit the following documents via</p><p>email to:<b> "Please visit JUNet Website"</b></p><p><b><span></span></b></p><p>1. Detailed CV including names and contact details of three professional references.</p><p>2. Cover Letter outlines qualifications, vision, and motivation for applying.</p><p>3. Academic Certificates (Equivalency of foreign academic degrees attested by the Ministry</p><p>of Higher Education and Scientific Research).</p><p>4. Copy of the civil status ID.</p><p><b>Application Deadline: October 10, 2026 at 23:59, Please include "Executive Director - JUNet"</b></p><p><b>in the subject line of your email.</b></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>leadership and Strategic Planning</li><li>ICT Infrastructure Management</li><li>Cybersecurity Governance</li><li>Project Management</li><li>Stakeholder Management</li><li>Business Development</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>Location: </span></strong><span>Amman, Jordan&nbsp;&nbsp;</span></p><br><p><strong><span>Type of engagement</span></strong><span>: Consultancy role, 18 days/month&nbsp;</span></p><br><p><strong><span>Expected start date</span></strong><span>: As soon as possible, ideally early October&nbsp;</span></p><br><p><span>The UK-funded Jordan Security Partnership Programme (SPP) is delivered collaboratively with Jordanian security partners and specifically target areas in the intersection between Jordanian security partners’ asks and UK shared security objectives, in close coordination with international partners. The main beneficiaries of SPP support are the Jordanian Armed Forces (JAF), the Public Security Directorate (PSD) and the National Centre for Security and Crisis Management (NCSCM) and the Central Bank’s Anti-Money Laundering Unit (AMLU). The SPP has been in implementation since April 2025. The programme will run until March 2028.&nbsp;&nbsp;</span></p><br><p><span>ASI is seeking a MREL Officer to be part of the Core Team. The Core Team is responsible for managing the programme and ensuring its strategic value, including designing catalytic and demand-led interventions. The MREL Officer works under the supervision of the Deputy Team Leader and MREL Lead and is expected to collaborate effectively with all members of the team. The MREL Officer is overall responsible for data collection, working closely with intervention teams to ensure data collection and reporting protocols and best practices.&nbsp;&nbsp;<br></span></p><br><p><strong><span>Role and responsibilities&nbsp;</span></strong></p><br><p><span>The MREL Officer is responsible for the following deliverables during the remainder of the implementation phase:&nbsp;&nbsp;</span></p><br><p><strong><span><br>High-quality monitoring and evaluation of interventions under implementation</span></strong><span>:&nbsp;</span></p><br><ul><li><p><u><span>Conducting pre-implementation briefings</span></u><span> to intervention teams on what data needs to be collected and with what tools.&nbsp;&nbsp;</span></p><br></li></ul><ul><li><p><u><span>Design and creation of bespoke Quantitative Data Collection Tools</span></u><span> per intervention using Kobo Toolbox, training of teams and oversight of data collection and analysis for all activities such as workshops, training courses and mentoring sessions.&nbsp;&nbsp;</span></p><br></li></ul><ul><li><p><u><span>Qualitative Data collection (Key Informant Interviews)</span></u><span>: Conducting KIIs and / or Focus Group Discussions as necessary and record comprehensive transcripts by hand in Arabic.&nbsp;</span></p><br></li></ul><ul><li><p><u><span>Generation of PowerBI visualisations </span></u><span>and data analysis.&nbsp;</span></p><br></li></ul><ul><li><p><u><span>MREL Forms:</span></u><span> Inputting relevant data into the MREL Forms and Integrated MREL system at output and outcome level, against agreed indicators and Progress Markers.&nbsp;</span></p><br></li></ul><ul><li><p><span>Compilation of data on conflict sensitivity, Human Rights and GESI.&nbsp;</span></p><br></li></ul><p><strong><span>Timely and high-quality quarterly reporting</span></strong><span>:&nbsp;&nbsp;</span></p><br><ul><li><p><span>Lead the compilation of a comprehensive excel document including progress markers, products tracker, training tracker, beneficiary tracker, lessons learnt tracker, and stakeholder engagement matrix.&nbsp;</span></p><br></li></ul><ul><li><p><span>Lead the compilation of output level data analysis into narrative quarterly reports to the client.&nbsp;&nbsp;</span></p><br></li></ul><ul><li><p><span>Contribute to the drafting of quarterly change stories as outcomes are achieved.&nbsp;&nbsp;</span></p><br></li></ul><p><strong><span>Strategic programme learning and adaptive programming</span></strong><span>:&nbsp;</span></p><br><ul><li><p><u><span>Power BI ToC visualisations</span></u><span>: Maintain and update a complex excel database underpinning evidence-based portfolio level ToCs, update visualisations in Power BI.&nbsp;</span></p><br></li></ul><ul><li><p><u><span>Programme learning sessions</span></u><span>: Co-facilitate, together with the MEL Lead, strategic learning sessions highlighting key programme lessons to BEA, to happen once or twice a year at least.&nbsp;&nbsp;</span></p><br></li></ul><ul><li><p><span>Input on strategic reviews: Periodically as requested by the client.&nbsp;<br></span></p><br></li></ul><p><span>The MREL Officer is expected to effectively liaise with the Team Leader, Deputy Team Leader, Programme Director and Programme Manager on progress towards the above, as well as proactively reporting any incidents that occur in performing their duties.&nbsp;&nbsp;</span></p><br><br><p><strong><span>Role requirements&nbsp;</span></strong></p><br><p><span>The MREL Officer must possess the following attributes:&nbsp;<br></span></p><br><p><strong><span>Essential:</span></strong></p><br><ul><li><p><span>5+ years of experience in MREL for international donor programmes, preferably for UK-funded programmes.&nbsp;&nbsp;</span></p><br></li></ul><ul><li><p><span>Advanced skills in Excel, Power BI, and Kobo Toolbox (additional data management tools a bonus).&nbsp;&nbsp;</span></p><br></li></ul><ul><li><p><span>Strong experience in data collection, creation of feedback forms, MREL visualisations and donor-facing narrative reporting.&nbsp;&nbsp;</span></p><br></li></ul><ul><li><p><span>Excellent interpersonal skills, high emotional intelligence, the ability to build trust quickly and engage individuals from all walks of life.&nbsp;&nbsp;</span></p><br></li></ul><ul><li><p><span>Excellent attention to detail.&nbsp;</span></p><br></li></ul><ul><li><p><span>Dedicated and motivated with a consistent work ethic.&nbsp;</span></p><br></li></ul><ul><li><p><span>Excellent skills in English and Arabic, written and verbal.&nbsp;</span></p><br></li></ul><p><strong><span>Desirable:</span></strong></p><br><ul><li><p><span>Experience working with security sector stakeholders on capacity building programmes.&nbsp;&nbsp;</span></p><br></li></ul><ul><li><p><span>Experience in qualitative data collection, e.g. through key informant interviews, focus group discussions, and delivery of qualitative reporting through Change/Success Stories.&nbsp;</span></p><br></li></ul><ul><li><p><span>Knowledge of coding languages related to data visualisations on PowerBI and other MEL tools.&nbsp;&nbsp;</span></p><br></li></ul><p><span>Interested applicants should submit their CV by </span><strong><span>30th of September 2026.</span></strong><span> Qualified Jordanian experts are strongly encouraged to apply.&nbsp;&nbsp;</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title:</b></p><br><br>AFCAP V: Jordan SWA Transient Aircraft Services: Alternate Site Manager (Secret Clearance)<br><br><p><b><span>Belong, Connect, Grow</span><span>, with</span><span>KBR!&nbsp;</span></b></p><br><br><br><p><b><span>Program Summary</span></b></p><br><br><p><span>KBR, through the AFCAP V Program,assists</span><span>the U.S. Air Force by offering Southwest Asia Transient Aircraft Services (SWA TAS). These services</span><span>facilitate</span><span>essential</span><span>aircraft</span><span>arrivals and departures</span><span>servicesfor United States and Coalition Forces. Alongside SWA Transient Aircraft Services, KBR delivers Engineering Support, NTV Leasing, LAMS, Power Production, BOS-I, and a range of quality-of-life solutions that help sustain base operations.&nbsp;</span></p><br><br><br><p><b><span>Job Summary</span></b></p><br><br><p><span><span>The Alternate Site Manager (ASM)</span><span>is responsible for</span><span>supporting the day-to-day management, coordination, and performance of all Transient Aircraft Services (TAS) operations at an assigned installation within the Southwest Asia Area of Responsibility (AOR). Reporting directly to the Site Manager, the ASM ensures</span><span>aircraft</span><span>servicing operations are executed safely, efficiently, and in full compliance with the Performance Work Statement (PWS), contractual requirements, applicable Technical Orders, airfield safety standards, and U.S. Government/U.S. Air Force directives.</span></span></p><br><br><br><p><span><span>This position provides leadership across all flight line operations, including</span><span>aircraft</span><span>arrival, marshaling, parking, servicing, turn-around, and departure activities, while</span><span>assisting</span><span>in the supervision of all assigned personnel supporting TAS operations. The ASM serves as the designated authority in the absence of the Site Manager and is accountable for</span><span>maintaining</span><span>operational continuity, coordinating with Government stakeholders, and ensuring consistent performance in a high-tempo, 24/7/365 austere environment.</span></span></p><br><br><br><p><b><span>Roles and Responsibilities&nbsp;</span></b></p><br><br><ul><li><p><span><span>Maintain a ZERO Harm workplace by enforcing strict adherence to flight line safety standards, FOD prevention programs, and tool control procedures</span><span>at all times</span><span>.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Ensure full compliance with Environmental, Safety, and Quality Assurance requirements; support documentation, reporting, and enforcement across TAS operations.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assist</span><span>in the daily oversight of TAS operations, including</span><span>aircraft</span><span>arrival, marshaling, parking, servicing, turn-around, and departure activities to ensure PWS performance</span><span>objectives</span><span>are met.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Lead, supervise, and mentor assigned personnel during shifts; reinforce operational discipline, safety standards, and quality execution.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Serve as the acting Site Manager in the absence of the Site Manager,</span><span>maintaining</span><span>full authority over daily operations and decision-making.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Coordinate daily tasking and priorities; assign work,</span><span>monitor</span><span>execution, and resolve operational challenges</span><span>impacting</span><span>aircraft</span><span>flow and mission execution.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Schedule personnel (shifts, rotations, coverage) to</span><span>maintain</span><span>required 24/7/365 service levels, including surge and contingency operations.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Inspect and audit in-process and</span><span>completed</span><span>work to verify compliance with PWS requirements, Technical Orders, and</span><span>airfield</span><span>procedures; implement corrective actions as</span><span>required</span><span>.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Oversee execution of</span><span>aircraft</span><span>ground handling and servicing operations to ensure safety, efficiency, and compliance with applicable standards.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Monitor performance trends,</span><span>identify</span><span>operational risks, and</span><span>assist</span><span>in implementing corrective actions to sustain mission readiness.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Maintain effective coordination with Government stakeholders (COR, ACO, Airfield Management, Maintenance Operations Center (MOC), and other mission partners).</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Ensure</span><span>accurate</span><span>documentation, reporting, and</span><span>records</span><span>management, including staffing updates, performance metrics, and operational deliverables.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Maintain accountability of on-site equipment, vehicles, and tools; ensure proper use, maintenance, and documentation.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Support training, qualification, and readiness of personnel; ensure all team members meet required certifications and standards.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assist</span><span>with transition, mobilization, and demobilization activities to</span><span>maintain</span><span>continuity of operations.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Plan, organize, and prioritize multiple competing requirements in a dynamic, austere environment while</span><span>maintaining</span><span>mission focus.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Perform</span><span>additional</span><span>duties and special</span><span>projects as</span><span>assigned by the Site Manager.</span></span></p><br><br></li></ul><br><br><p><b><span>Basic Qualifications&nbsp;</span></b></p><br><br><ul><li><p><span><span>U.S. National (USN) with an active Secret Security Clearance&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Minimum 6 years of experience in aviation operations,</span><span>aircraft</span><span>maintenance, or Transient Aircraft Services&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Demonstrated experience in flight line operations and</span><span>aircraft</span><span>servicing&nbsp;</span></span></p><br><br></li><li><p><span><span>Prior experience in a supervisory or leadership role</span></span></p><br><br></li></ul><br><p><b><span><span>Strong knowledge of:&nbsp;</span></span></b></p><br><br><ul><li><p><span><span>Aircraft</span><span>ground handling and servicing procedures&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Airfield safety requirements and flight line operations&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Applicable Technical Orders and maintenance practices&nbsp;</span></span></p><br><br></li></ul><br><br><p><b><span>Preferred Qualifications</span></b></p><br><br><ul><li><p><span><span>Prior experience managing TAS operations at locations such as:</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Prince Sultan Air Base&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Al Udeid Air Base&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Al Dhafra Air Base&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Ali Al Salem Air Base&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Muwaffaq Salti Air Base</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Prior experience supporting U.S. Air Force TAS operations</span></span></p><br><br></li></ul><br><br><br><p><b><span>K</span><span>BR Benefits</span></b></p><br><br><p><span><span>KBR offers a selection of competitive lifestyle benefits which could include</span><span>401</span><span>K plan with company match, medical, dental, vision, life insurance, AD&amp;D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.&nbsp;</span></span></p><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>Job Title:</p><br><br>Technical I, IT Operations<br><p>Job Description</p><br><br>We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.<br>The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.<br>In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.<br>Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.<br>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<br>Join us and be part of this journey towards greater opportunities and brighter future<p>The Technical I, IT Operations role provides end user support across Concentrix’s desktop, network, telephony, and application environments. In this hands-on position, you will maintain, analyze, troubleshoot, repair, replace, and upgrade computer systems, hardware, software, and peripherals while serving as an escalation point to help ensure tickets and incidents are resolved within defined SLAs. This role is ideal for a detail-oriented IT professional with strong communication skills, technical troubleshooting capability, and the flexibility to support a 24/7 operations environment.<br>&nbsp;</p><br><br>Responsibilities<ul><li>Provide end user support across desktops, laptops, hard phones, Wi-Fi devices, applications, and related hardware and software environments.</li><li>Apply service management fundamentals, including Problem Management, Incident Management, Root Cause Analysis, and ticket analysis for deskside equipment and support issues.</li><li>Troubleshoot local servers and network devices in partnership with Network and Server teams through remote support channels.</li><li>Use intermediate knowledge of network, server, and voice infrastructure to support effective troubleshooting and issue resolution.</li><li>Perform technical analysis using tools and commands such as Ping, Tracert, AD Group Policy outputs, DNS troubleshooting, net commands, IP configuration, and related diagnostics.</li><li>Maintain hub room and data center structured cabling, supporting a reliable and compliant IT infrastructure environment.</li><li>Troubleshoot, repair, replace, and upgrade hardware components including motherboards, SMPS, RAM, laptop LCD screens, laptop keyboards, Avaya hard phone configurations, and video conferencing equipment.</li><li>Support software troubleshooting, including Windows 10, MS Office 2013 and above, Outlook configuration, Skype for Business, OneDrive, softphones, antivirus, printers, scanners, biometric devices, data encryption, VPN, Wi-Fi configuration, video conferencing, and HDD imaging/ghosting.</li><li>Perform firmware updates for deskside equipment, including Cisco and Avaya phones.</li><li>Evaluate technical scenarios and recommend inputs to support decision-making on process exceptions.</li><li>Coordinate troubleshooting for high-impact and Severity 1/2 issues, including communicating real-time updates to the BRC team.</li><li>Support IT operations, end-to-end IT service delivery, and shift management activities.</li><li>Assist with onboarding new accounts, ramp-ups, ramp-downs, and account movements.</li><li>Manage BCP testing and failover activities by completing and/or coordinating floor checkouts.</li><li>Help ensure site compliance and security by maintaining systems in alignment with COPC, ISO 27001, and contract compliance requirements.</li><li>Resolve IT tickets using an ITIL-based framework while supporting audits and maintaining compliance standards.</li><li>Raise change requests with required supporting artifacts as defined by process.</li><li>Perform BitLocker desktop validation, OU Users Policy validation, and Computer OU Policy validation.</li><li>Install encryption software on desktops and laptops to help ensure compliance.</li><li>Support high IT VOC scores by delivering responsive, high-quality support to operations teams.</li><li>Work rotational shifts, including predominant night shifts, in a 24/7 environment.</li><li>Complete all assigned, mandatory training within the timeframe provided.</li><li>Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.</li></ul>Qualifications<ul><li>4.5+ years of experience supporting desktop and laptop hardware and software in a Windows-based PC/LAN environment or equivalent.</li><li>Bachelor’s degree or diploma in Computer Science required.</li><li>MCSE or similar certifications preferred.</li><li>Hands-on experience supporting desktops, laptops, Citrix client, Windows software, and hardware.</li><li>Experience troubleshooting MS Office 2010 and above.</li><li>Proven experience in problem management, incident management, customer/client management, change management, root cause analysis, and ticket analysis.</li><li>Strong team management, team motivation, and development skills.</li><li>Prior experience troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones, and Wi-Fi devices.</li><li>Demonstrable experience in ticket resolution using Remedy and an ITIL-based framework.</li><li>Experience maintaining systems compliance and audits aligned with COPC, ISO 27001, and contract compliance standards.</li><li>Flexibility to work overtime as needed.</li></ul><br><br><p>Location:</p><br><br>JOR Amman - Suliman Al Nabulsi St, Abdali Mall Building, Abdali Boulevard, Amman, Jordan<br><p>Language Requirements:</p><br><br>Arabic (Required), English (Required)<br><p>Time Type:</p><br><br>Full time<br> </div>

<p><strong>Driver</strong></p> <p><strong>Contract Duration: </strong>12 months, subject to the applicable contractual terms and arrangements.</p> <p><strong>Expected Pay Range: JOD 500</strong></p> <p><strong>A reputable organization is seeking qualified Jordanian professionals to fill the position of Driver&nbsp;for planned national water projects</strong>.</p> <p>The Driver will be responsible for providing safe, reliable and professional transportation and logistical support, including field missions and other work-related activities across Jordan.</p> <p><strong>Key Responsibilities </strong></p> <ul> <li>Provide safe and reliable driving services to staff and consultants, including during field missions.</li> <li>Use project vehicles strictly for official purposes and in accordance with instructions.</li> <li>On field missions, the Driver will be directed, managed and supervised by the staff member or engaged consultant in charge of the field mission.</li> <li>The Driver will assist this staff/consultant in facilitating logistics to make the mission successful, including arrangements for workshops and training such as lodging, meeting halls, slide shows, printing, photocopying, internet etc., timely provision of refreshments and lunch.</li> <li>The Driver shall carry out other duties and tasks reasonably assigned by the staff/consultant in charge of the mission.</li> <li>The Facilitator/Driver should at any time be on call and near to where the staff/consultant in charge of the mission is and ensure that the vehicle is strictly used for official purposes as per the direction of this staff/Consultant.</li> <li>Provide driving services to staff and consultants in Jordan and on field trips.</li> <li>Operate assigned vehicle in a safe and courteous manner.</li> <li>Following safety and security measures for using vehicles and report any misuse.</li> <li>Assures vehicles are properly and safely secured outside official duty use.</li> <li>Keep the assigned vehicle(s) clean inside and outside.</li> <li>Maintain accurate fuel records, maintenance records, and incident/accident reports. &nbsp;Conduct routine vehicle checks and promptly report maintenance requirements. Runs errands for the project, program or office, e.g. sending letters and messages, paying bills, and buying smaller quantities of office supplies.</li> <li>Report any delay or changes of trip schedules happened in the field.</li> <li>Report any incident (traffic fines) or accident immediately to the Readiness Unit.</li> <li>Perform other duties as may be reasonably assigned by the immediate supervisor.</li> </ul> <p><strong>Minimum Qualifications </strong></p> <ul> <li>Minimum high school degree “Tawjihi”</li> <li>Valid Jordanian driver’s license&nbsp;and at least 5 years of relevant professional driving experience.</li> <li>Basic computer skills sufficient to complete required reports and other documentation.</li> </ul> <p>To apply through Akhtaboot, please submit current curriculum vitae (CV) in reverse chronological order format.</p> <p>Applications that do not meet the minimum requirements listed above will not be considered. Incomplete applications and/or corrupt files may delay processing of your application or remove you from consideration. &nbsp;Deadline for submission of applications is <strong>October 22, 2026.</strong></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description</b></p><p>Our organization is a fast-growing professional services firm that delivers managed Information Technology (IT) services to small and medium-sized businesses across the United States, typically supporting organizations with 10–100 employees. We act as our clients’ outsourced IT department and trusted technology partner.</p><p><br></p><p>In this role, you will be responsible for administering, supporting, and optimizing Microsoft 365 environments for multiple clients. You will work closely with client users and stakeholders to ensure their Microsoft 365 services, end-‑user devices, and supporting infrastructure are reliable, secure, and aligned with business needs. This position combines hands-on technical administration with client communication and service delivery.</p><p><br></p><p>Typical hours are Monday through Friday from 4pm to 1am local time, ranging from 40 to 48 hours per week, with availability for after-hours emergencies as needed. Candidates should possess strong technical aptitude, problem-solving abilities, and the ability to communicate clearly with non‑technical users.</p><p><br></p><p><b>Job Summary</b></p><p>The Microsoft 365 Administrator supports a select number of clients by handling day-to-day IT requests across their environments. This includes Microsoft 365, along with core systems like user accounts, security, workstations, servers, printers, networks, and other ‑business critical tools. The role is ‑hands-on and ‑client ‑facing, focused on troubleshooting issues, keeping systems running reliably, and securely.</p><p><br></p><p><b>5 ways we're going to invest in you</b></p><ul><li><b>You’ll be paid very well</b>: We know that’s an important concern with any new job. We pay at the top of the scale because it's the only way to get the best people.</li><li><b>You’ll get a career, not a job</b>: Regardless of where you are in your career path, we sincerely want you to be successful for the long-term. We will align this position with your long-term career goals to fast track you on your chosen career path. You’ll get lots of training, professional development, and support from our team.</li><li><b>You’ll maintain a great work/life balance:</b>&nbsp;We love our work, but we love our families more. So, we get our work done to the highest standard, then go home. The better the quality of our work, the fewer emergencies stop us from going home.</li><li><b>You’ll be welcomed into a team of high performers, just like you:</b>&nbsp;It’s important to belong to a team that fits your personality. It makes the work more rewarding and fun. We are a group of high achievers that are focused on creating a world class customer experience in the most positive and upbeat environment possible.</li><li><b>You’ll do work that matters:</b>&nbsp;We provide mission critical IT services for our customers so they can achieve their business goals. At the end of the day, we do what we do to help people and make the world a better place.</li></ul><p><br></p><p><b>Typical Duties</b></p><ul><li>Administer and support Microsoft 365 environments, including user accounts, mailboxes, licensing, security settings, and services such as Exchange Online, SharePoint, OneDrive, Intune and Teams</li><li>Provide technical support for Microsoft 365 and Windows operating systems in client environments</li><li>Troubleshoot and resolve end-user issues related to Microsoft 365, identity, authentication, and device accessibility</li><li>Support and maintain disaster recovery and backup solutions</li><li>Provide network-level support, including LAN/WAN connectivity, firewalls, routers, and security appliances</li><li>Implement and support secure remote access solutions</li><li>Monitor remote monitoring and management (RMM) alerts and respond through service tickets</li><li>Maintain accurate system and client documentation</li><li>Communicate with clients regarding incident status, changes, outages, and best practices</li></ul><p><br></p><p><b>Responsibilities</b></p><ul><li>Deliver a high level of customer satisfaction through responsive, knowledgeable, and professional client interactions</li><li>Ensure timely resolution of service requests and incidents</li><li>Work collaboratively with internal teams to route, coordinate, and resolve issues efficiently</li><li>Escalate complex issues appropriately while maintaining ownership of client outcomes</li><li>Accurately document all work, time entries, and service tickets</li><li>Complete required training, documentation, and process adherence</li><li>Provide backup and cross coverage‑ support for other technical team members</li><li>Participate in on call rotation for after-hours support when ‑required</li><li>Continuously expand knowledge of Microsoft 365, security, and modern IT practices</li><li>Protect client and company data by maintaining strict confidentiality</li></ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Technical Skills</b></p><ul><li>Strong hands-on experience with Microsoft 365 administration and support</li><li>In-depth understanding of Windows operating systems and business applications</li><li>Knowledge of identity and access management, including user provisioning and authentication</li><li>Strong troubleshooting and diagnostic skills</li><li>Understanding of networking fundamentals (LAN/WAN, TCP/IP)</li><li>Experience supporting end-user devices and peripherals (PCs, printers, mobile devices)</li><li>Familiarity with IT service management tools and ticketing systems</li><li>Strong communication and customer service skills, especially with non-technical users</li><li>Ability to multitask and operate effectively in a fast-paced‑ managed services environment</li><li>Self-motivated with strong documentation and organizational habits</li></ul><p><br></p><p><b>Platforms &amp; Technologies</b></p><ul><li>Microsoft 365</li><li>Windows Server</li><li>Windows Workstations </li><li>LAN/WAN networking and TCP/IP</li></ul><p><br></p><p><b>Education &amp; Experience</b></p><ul><li>BS/BA degree or equivalent hands-on experience and training</li><li>Actively pursuing or holding Microsoft and/or networking certifications (e.g., MS‑100/101, MS‑500)</li><li>Excellent written and verbal English communication skills</li></ul></div>

<p><br></p><p>Scope of the Position The Systems Administrator is responsible for the effective provisioning, installation, configuration, operation, and maintenance of systems hardware, software, and related infrastructure in both Windows and Linux environments. This role ensures that IT systems run efficiently and securely, serving the needs of the organization. The candidate will work with various teams to design and implement solutions that enhance IT service delivery.</p><p>Primary Duties and Responsibilities</p><p>System Administration (Windows &amp; Linux):</p><ul><li>Manage and maintain both Windows Server and Linux environments, ensuring high availability, security, and performance.</li><li>Install, configure, and update server operating systems, applications, and related infrastructure.</li><li>Monitor server health, performance, and security to identify and resolve potential issues.</li><li>Perform system backups, restore operations, and disaster recovery planning.</li><li>Manage user accounts, permissions, and access control on both Windows and Linux systems.</li></ul><p>Security &amp; Compliance:</p><ul><li>Implement and maintain security protocols, patch management, and vulnerability assessments for both environments.</li><li>Ensure systems comply with relevant industry standards and regulations (e.g., SOC2, PCI-DSS , GDPR).</li><li>Administer Active Directory (AD) and domain security policies on Windows systems.</li></ul><p>Networking &amp; Infrastructure:</p><ul><li>Collaborate with network and security teams to optimize system integrations and improve IT infrastructure resilience.</li></ul><p>Automation &amp; Scripting:</p><ul><li>Develop and maintain automation scripts for routine tasks using PowerShell, Bash, Python, or other scripting languages.</li><li>Automate system deployments, monitoring, and updates for both Windows and Linux environments.</li></ul><p>Virtualization &amp; Cloud:</p><ul><li>Manage virtualization platforms such as VMware, Hyper-V, or other hypervisors.</li><li>Support cloud infrastructure (e.g., AWS, Azure) as part of a hybrid environment, managing servers and services deployed in the cloud.</li><li>Migrate workloads between on-premises and cloud platforms when needed.</li></ul><p>Technical Support &amp; Troubleshooting:</p><ul><li>Provide advanced troubleshooting support for system issues, ensuring timely resolution of critical incidents.</li><li>Collaborate with helpdesk and other IT staff to provide technical assistance and training to end-users.</li><li>Document system configurations, procedures, and troubleshooting guides for future reference.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).</li><li>3-5 years of experience as a Systems Administrator or similar role, with experience managing both Windows and Linux environments.</li><li>Strong knowledge of Windows Server (Active Directory, Group Policy, DNS, DHCP) and Linux distributions (Red Hat, Ubuntu, CentOS).</li><li>Proficiency with scripting and automation using PowerShell, Bash, or Python.</li><li>Experience with virtualization technologies (e.g., VMware, Hyper-V).</li><li>Familiarity with cloud environments (AWS, Azure, or GCP).</li><li>Solid understanding of networking concepts and protocols (e.g., TCP/IP, DNS, VPN).</li><li>Relevant certifications are a plus (e.g., Microsoft Certified: Windows Server, CompTIA Linux+, Red Hat Certified System Administrator, AWS Certified SysOps Administrator).</li><li>Working at a desk on a computer for long periods of time.</li><li>Lifting heavy equipment, such as servers.</li><li>Requires occasional on-call support for critical system incidents and maintenance during off-hours.</li></ul>