Public relations delegate Jobs - Amman Jordan

<p>The Quality Assurance and Documentation Engineer is responsible for ensuring application quality, stability, and knowledge continuity across all systems. This role combines hands-on testing with structured technical documentation, ensuring that functional behavior, system architecture, integrations, and processes are fully understood, documented, and repeatable.</p><p>Responsibilities:</p><p><strong>Quality Assurance &amp; Testing</strong></p><ul><li>Plan, design, and execute functional, regression, and smoke test cases for web, API, Windows client, and mobile applications.</li><li>Validate business requirements against implemented features and acceptance criteria.</li><li>Test multi-tenant scenarios, role-based access, and permission logic.</li><li>Validate integrations with external systems (e.g., payment gateways).</li><li>Perform data validation testing on SQL Server to ensure data accuracy and integrity.</li><li>Identify, log, and track defects using Jira / Azure DevOps.</li><li>Verify bug fixes and prevent regressions.</li><li>Support User Acceptance Testing (UAT) and pre-production validation.</li></ul><p><strong>Release &amp; Environment Validation</strong></p><ul><li>Validate deployment readiness for QA, UAT, and Production environments.</li><li>Perform post-deployment verification and smoke testing.</li><li>Support hotfix validation and emergency releases.</li><li>Coordinate with DevOps and Development teams to ensure environment stability.</li></ul><p><strong>Test Documentation &amp; Standards</strong></p><ul><li>Create and maintain: test plans, test cases, test scenarios, and regression suites</li><li>Define and improve QA processes and testing standards.</li><li>Ensure repeatable, auditable testing practices aligned with SDLC.</li></ul><p><strong>Application &amp; Technical Documentation</strong></p><ul><li>Document application components including: modules and features, application flows, APIs and integrations, data flows and dependencies, and background jobs and scheduled processes.</li><li>Maintain up-to-date documentation for: architecture overview, deployment flows, and environment configurations</li><li>Ensure documentation is structured, accessible, and version controlled.</li><li>Work closely with developers to capture technical knowledge accurately.</li></ul><p><strong>Knowledge Management &amp; Transition</strong></p><ul><li>Lead documentation activities during vendor transition and knowledge transfer.</li><li>Ensure critical system knowledge is captured and not retained by individuals.</li><li>Support onboarding of new team members using documented materials.</li><li>Actively reduce single-point-of-failure risks.</li></ul><p><strong>SDLC &amp; Process Compliance</strong></p><ul><li>Ensure QA activities are embedded in the SDLC.</li><li>Validate that acceptance criteria are met before release approval.</li><li>Support sprint planning by estimating QA effort.</li><li>Participate in retrospectives to improve quality processes.</li></ul><p><strong>Tools &amp; Automation (Progressive)</strong></p><ul><li>Support test automation initiatives where applicable.</li><li>Collaborate with DevOps on CI/CD quality gates.</li><li>Identify opportunities to improve testing efficiency and coverage.</li></ul><p><strong>Collaboration &amp; Communication</strong></p><ul><li>Work closely with development team lead, developers, and technical delivery lead, DevOps &amp; Infra teams.</li><li>Provide clear quality status and risk visibility.</li><li>Escalate quality risks early.</li></ul><p><strong>Job Relations:</strong></p><p>Reports to IT Manager. Works closely with Development, DevOps, Infra, and Product teams. Coordinates with business stakeholders during UAT.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in computer engineering, computer science, or a related field.</p><p>3-6 years of experience in QA or software testing, and documentation</p><p>Strong understanding of SDLC and testing methodologies.</p><p>Experience testing: Web applications, APIs, and SQL-based systems</p><p>Strong documentation and communication skills.</p><p>Detail-oriented with strong analytical skills.</p><p><strong>Competencies:</strong></p><ul><li>Experience with enterprise or multi-tenant systems.</li><li>Experience documenting legacy systems.</li><li>Exposure to ASP.NET Zero / abp.io.</li><li>Experience working with distributed teams.</li><li>Familiarity with basic test automation concepts.</li></ul><p><strong>Skills &amp; Languages:</strong></p><ul><li>Proficiency with Agile tools (e.g., Jira)</li><li>Understanding of software development life cycle and agile methodologies.</li><li>Good knowledge of partner/system integration principles (APIs, data exchange formats, etc.)</li><li>Fluent in English (required).</li><li>Arabic proficiency (preferred).</li></ul>

<p>The Full Stack Developer is responsible for developing, maintaining, and enhancing application features across backend, frontend, and database layers. The role focuses on delivering reliable, well-structured code while following established coding standards, SDLC processes, and architectural guidelines.</p><p>Responsibilities:</p><ul><li>Application Development: Develop backend services using C#, .NET Core 8, ASP.NET Zero (abp.io). Implement frontend components using jQuery, Bootstrap, and Metronic UI. Develop and maintain RESTful APIs for internal and external consumption. Implement business logic in multi-tenant environments with proper permission handling. Enhance and maintain Windows client applications using the MVP pattern where required. Support mobile application features as assigned by the Development Team Lead.</li><li>Database &amp; Data Handling: Write and optimize SQL Server queries, views, and stored procedures. Ensure data accuracy, integrity, and performance. Follow best practices for database access, transactions, and concurrency. Assist in analyzing and resolving data-related issues.</li><li>Code Quality &amp; Standards: Write clean, readable, and maintainable code following internal coding standards. Participate in code reviews and address review feedback. Follow defined architecture and design patterns. Assist in refactoring legacy code under guidance. Ensure proper error handling, logging, and validation.</li><li>SDLC &amp; Delivery: Work within Agile/Scrum methodology. Participate in sprint planning, daily standups, reviews, and retrospectives. Deliver assigned tasks within sprint timelines. Collaborate with QA to fix defects and improve test coverage. Support deployments to QA, UAT, and production environments when required.</li><li>DevOps &amp; Repository Usage: Follow defined branching and merging strategies . Use GitHub / Azure DevOps repositories responsibly. Ensure commits are clear, traceable, and aligned with user stories. Support CI/CD pipelines by fixing build or deployment issues related to code changes.</li><li>Knowledge Sharing &amp; Documentation: Document assigned modules, APIs, and business logic. Maintain up-to-date technical documentation as required. Participate in knowledge transfer sessions. Share understanding of implemented features with team members.</li><li>Collaboration &amp; Communication: Work closely with Senior Developers and Development Team Lead. Coordinate with QA, DevOps, and Infra teams for smooth delivery. Escalate blockers, risks, or unclear requirements early. Collaborate effectively with distributed teams (Jordan, Saudi Arabia, India).</li><li>Security &amp; Compliance: Follow secure coding practices. Protect sensitive data and credentials. Comply with internal security policies and access controls. Support audits, logging, and traceability requirements.</li></ul><p>Job Relations:</p><p>Reports to Development Team Lead. Works closely with Senior Developers, QA, DevOps, and Infra teams. Coordinates with Technical Delivery Lead as required.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Engineering, Computer Science, or a related field.</li><li>1-3 years of experience in software development.</li><li>Strong experience in C#, .NET Core 8, SQL Server, jQuery, and Windows client apps.</li><li>Knowledge of Agile/Scrum, Jira, DevOps, CI/CD, and version control best practices.</li><li>Strong problem-solving, collaboration, and communication skills</li></ul><p>Competencies:</p><ul><li>Strong organizational and prioritization skills.</li><li>Excellent communication and documentation abilities.</li><li>Analytical and problem-solving mindset with attention to detail.</li><li>Ability to translate business requirements into technical deliverables.</li><li>Comfortable working in a fast-paced, agile environment.</li></ul><p>Skills:</p><ul><li>Backend : C#, .NET Core 8, ASP.NET Zero (abp.io).</li><li>Frontend : jQuery, Bootstrap, Metronic.</li><li>Database : Microsoft SQL Server.</li><li>Real-time : SignalR.</li><li>Version Control : Git (GitHub / Azure DevOps).</li><li>CI/CD : Azure DevOps Pipelines.</li><li>Documentation : SharePoint / internal documentation tools.</li><li>Project Management : Jira / Azure Boards.</li><li>Languages: Fluent in English (required). Arabic proficiency (preferred).</li></ul>

<p><h4>Description</h4> <p>Location: Amman, Jordan</p> <h4>Job description:</h4> <p>The Quality Assurance and Documentation Engineer is responsible for ensuring application quality, stability, and knowledge continuity across all systems. This role combines hands-on testing with structured technical documentation, ensuring that functional behavior, system architecture, integrations, and processes are fully understood, documented, and repeatable.</p> <h4>Responsibilities:</h4> <p><strong>Quality assurance & testing</strong><br> Plan, design, and execute functional, regression, and smoke test cases for web, API, Windows client, and mobile applications.<br> Validate business requirements against implemented features and acceptance criteria.<br> Test multi-tenant scenarios, role-based access, and permission logic.<br> Validate integrations with external systems (e.g., payment gateways).<br> Perform data validation testing on SQL Server to ensure data accuracy and integrity.<br> Identify, log, and track defects using Jira / Azure DevOps.<br> Verify bug fixes and prevent regressions.<br> Support User Acceptance Testing (UAT) and pre-production validation.</p> <p><strong>Release & environment validation</strong><br> Validate deployment readiness for QA, UAT, and Production environments.<br> Perform post-deployment verification and smoke testing.<br> Support hotfix validation and emergency releases.<br> Coordinate with DevOps and Development teams to ensure environment stability.</p> <p><strong>Test documentation & standards</strong><br> Create and maintain: test plans, test cases, test scenarios, and regression suites.<br> Define and improve QA processes and testing standards.<br> Ensure repeatable, auditable testing practices aligned with SDLC.</p> <p><strong>Application & technical documentation</strong><br> Document application components including: modules and features, application flows, APIs and integrations, data flows and dependencies, and background jobs and scheduled processes.<br> Maintain up-to-date documentation for: architecture overview, deployment flows, and environment configurations.<br> Ensure documentation is structured, accessible, and version controlled.<br> Work closely with developers to capture technical knowledge accurately.</p> <p><strong>Knowledge management & transition</strong><br> Lead documentation activities during vendor transition and knowledge transfer.<br> Ensure critical system knowledge is captured and not retained by individuals.<br> Support onboarding of new team members using documented materials.<br> Actively reduce single-point-of-failure risks.</p> <p><strong>SDLC & process compliance</strong><br> Ensure QA activities are embedded in the SDLC.<br> Validate that acceptance criteria are met before release approval.<br> Support sprint planning by estimating QA effort.<br> Participate in retrospectives to improve quality processes.</p> <p><strong>Tools & automation (progressive)</strong><br> Support test automation initiatives where applicable.<br> Collaborate with DevOps on CI/CD quality gates.<br> Identify opportunities to improve testing efficiency and coverage.</p> <p><strong>Collaboration & communication</strong><br> Work closely with development team lead, developers, and technical delivery lead, DevOps & Infra teams.<br> Provide clear quality status and risk visibility.<br> Escalate quality risks early.</p> <h4>Job relations:</h4> <p>Reports to IT Manager.<br> Works closely with Development, DevOps, Infra, and Product teams.<br> Coordinates with business stakeholders during UAT.</p> <h4>Requirements</h4> <p>Bachelor’s degree in computer engineering, computer science, or a related field.<br> 3–6 years of experience in QA or software testing, and documentation.<br> Strong understanding of SDLC and testing methodologies.<br> Experience testing: web applications, APIs, and SQL-based systems.<br> Strong documentation and communication skills.<br> Detail-oriented with strong analytical skills.</p> <h4>Competencies:</h4> <ul> <li>Experience with enterprise or multi-tenant systems.</li> <li>Experience documenting legacy systems.</li> <li>Exposure to ASP.NET Zero / abp.io.</li> <li>Experience working with distributed teams.</li> <li>Familiarity with basic test automation concepts.</li> </ul> <h4>Skills & languages:</h4> <ul> <li>Proficiency with Agile tools (e.g., Jira).</li> <li>Understanding of software development life cycle and agile methodologies.</li> <li>Good knowledge of partner/system integration principles (APIs, data exchange formats, etc.).</li> <li>Fluent in English (required).</li> <li>Arabic proficiency (preferred).</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Location: Amman, Jordan</p> <h4>Job description:</h4> <p>The Quality Assurance and Documentation Engineer is responsible for ensuring application quality, stability, and knowledge continuity across all systems. This role combines hands-on testing with structured technical documentation, ensuring that functional behavior, system architecture, integrations, and processes are fully understood, documented, and repeatable.</p> <h4>Responsibilities:</h4> <p><strong>Quality assurance & testing</strong><br> Plan, design, and execute functional, regression, and smoke test cases for web, API, Windows client, and mobile applications.<br> Validate business requirements against implemented features and acceptance criteria.<br> Test multi-tenant scenarios, role-based access, and permission logic.<br> Validate integrations with external systems (e.g., payment gateways).<br> Perform data validation testing on SQL Server to ensure data accuracy and integrity.<br> Identify, log, and track defects using Jira / Azure DevOps.<br> Verify bug fixes and prevent regressions.<br> Support User Acceptance Testing (UAT) and pre-production validation.</p> <p><strong>Release & environment validation</strong><br> Validate deployment readiness for QA, UAT, and Production environments.<br> Perform post-deployment verification and smoke testing.<br> Support hotfix validation and emergency releases.<br> Coordinate with DevOps and Development teams to ensure environment stability.</p> <p><strong>Test documentation & standards</strong><br> Create and maintain: test plans, test cases, test scenarios, and regression suites.<br> Define and improve QA processes and testing standards.<br> Ensure repeatable, auditable testing practices aligned with SDLC.</p> <p><strong>Application & technical documentation</strong><br> Document application components including: modules and features, application flows, APIs and integrations, data flows and dependencies, and background jobs and scheduled processes.<br> Maintain up-to-date documentation for: architecture overview, deployment flows, and environment configurations.<br> Ensure documentation is structured, accessible, and version controlled.<br> Work closely with developers to capture technical knowledge accurately.</p> <p><strong>Knowledge management & transition</strong><br> Lead documentation activities during vendor transition and knowledge transfer.<br> Ensure critical system knowledge is captured and not retained by individuals.<br> Support onboarding of new team members using documented materials.<br> Actively reduce single-point-of-failure risks.</p> <p><strong>SDLC & process compliance</strong><br> Ensure QA activities are embedded in the SDLC.<br> Validate that acceptance criteria are met before release approval.<br> Support sprint planning by estimating QA effort.<br> Participate in retrospectives to improve quality processes.</p> <p><strong>Tools & automation (progressive)</strong><br> Support test automation initiatives where applicable.<br> Collaborate with DevOps on CI/CD quality gates.<br> Identify opportunities to improve testing efficiency and coverage.</p> <p><strong>Collaboration & communication</strong><br> Work closely with development team lead, developers, and technical delivery lead, DevOps & Infra teams.<br> Provide clear quality status and risk visibility.<br> Escalate quality risks early.</p> <h4>Job relations:</h4> <p>Reports to IT Manager.<br> Works closely with Development, DevOps, Infra, and Product teams.<br> Coordinates with business stakeholders during UAT.</p> <h4>Requirements</h4> <p>Bachelor’s degree in computer engineering, computer science, or a related field.<br> 3–6 years of experience in QA or software testing, and documentation.<br> Strong understanding of SDLC and testing methodologies.<br> Experience testing: web applications, APIs, and SQL-based systems.<br> Strong documentation and communication skills.<br> Detail-oriented with strong analytical skills.</p> <h4>Competencies:</h4> <ul> <li>Experience with enterprise or multi-tenant systems.</li> <li>Experience documenting legacy systems.</li> <li>Exposure to ASP.NET Zero / abp.io.</li> <li>Experience working with distributed teams.</li> <li>Familiarity with basic test automation concepts.</li> </ul> <h4>Skills & languages:</h4> <ul> <li>Proficiency with Agile tools (e.g., Jira).</li> <li>Understanding of software development life cycle and agile methodologies.</li> <li>Good knowledge of partner/system integration principles (APIs, data exchange formats, etc.).</li> <li>Fluent in English (required).</li> <li>Arabic proficiency (preferred).</li> </ul></p><p></p>

<p>POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: At least 1 year of related work experience.</p><p>Supervisory Experience: At least 1 year of supervisory experience.</p><p>License or Certification: None</p>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p> <p> </p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p>PREFERRED QUALIFICATION</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: At least 1 year of related work experience.</p> <p>Supervisory Experience: At least 1 year of supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p>

<p><b>POSITION SUMMARY I</b>nspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: At least 1 year of related work experience.</p><p>Supervisory Experience: At least 1 year of supervisory experience.</p><p>License or Certification: None</p>

<p>POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: At least 1 year of related work experience.</p><p>Supervisory Experience: At least 1 year of supervisory experience.</p><p>License or Certification: None</p>

<p>Role Summary: The NOC Tier 3 is the Senior Subject Matter Expert (SME) responsible for the design, architecture, and deployment of complex, large-scale network solutions. This role provides the highest level of technical expertise, sets standards, performs advanced capacity planning, and is the final technical escalation point, driving innovation and defining the future state of Acuative's global infrastructure. Core Responsibilities: Network Architecture &amp; Design: Lead the high-level and low-level design of enterprise network solutions, including core routing, spine-and-leaf fabrics, and multi-vendor security architectures. Strategic Planning: Conduct capacity planning, performance modeling, and define technology roadmaps to ensure the network can support future business growth and demands. Advanced Security &amp; Compliance: Serve as the SME for advanced security systems (e.g., SD-WAN, zero trust models, NAC), ensuring compliance with security standards and regulations. Complex Systems Integration: Lead the technical integration of new or merged systems, vendors, and cloud network connectivity (AWS/Azure) into the existing global infrastructure. Mentorship &amp; Standard Setting: Establish best practices and standards for Tier 1 and Tier 2 engineers, conduct knowledge transfer sessions, and ensure consistent application of security and operational policies. Essential Skills and Knowledge: Expert Networking &amp; Security: Mastery of complex enterprise environments, including MPLS, SD-WAN technologies, advanced BGP design, and expert-level security implementation and auditing. Cloud Networking: Deep understanding and hands-on experience with networking in public cloud environments. Automation &amp; Orchestration: Proven ability to leverage automation tools and scripting to deploy, manage, and scale network infrastructure. Vendor Management: Experience evaluating new network technologies and managing vendor relationships for technical feasibility and integration.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum of 6+ years of expert-level experience in network engineering, architecture, or a similar senior technical consultant role. Bachelor's degree in computer science, IT, Network Engineering, or a related field required (or equivalent work experience). Certifications (Required): Must possess a current, expert-level certification such as Cisco Certified Network Professional (CCNP), Fortinet Certified Engineer (NSE 7), or Juniper Networks Certified Professional (JNCIP). Certifications (Desired): Cisco Certified Internetwork Expert (CCIE), AWS Certified Advanced Networking, or other equivalent expert vendor certification.</p>

<p>POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: high school diploma or G.E.D. equivalent.</li><li>Related Work Experience: At least 1 year of related work experience.</li><li>Supervisory Experience: At least 1 year of supervisory experience.</li><li>License or Certification: None</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p> <p> </p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p><br></p><p><b>PREFERRED QUALIFICATION</b></p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: At least 1 year of related work experience.</p> <p>Supervisory Experience: At least 1 year of supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Opportunity</p><p>At EY, we re all in when it comes to shaping your future with confidence. As a Proposal &amp; Pursuit Senior Consulant/Manager, you will serve as a strategic partner to pursuit teams providing industry and account insights, accessing relevant intelligence and reusable assets, shaping EY s value proposition, and developing client aligned win strategies. Your role empowers teams to deliver competitive, insight rich proposals that drive wins and support business growth.</p><p>Key Responsibilities</p><p>In this role, you will help engagement teams transform ideas into compelling, client ready proposals, supporting pursuits from early shaping through final submission. This includes content development, storyline creation, document structuring, and ensuring high quality formatting and design.</p><ul><li>Understand pursuit goals, required support, timelines, and expected deliverables.</li><li>Support engagement teams throughout the entire proposal lifecycle from initial shaping to final submission.</li><li>Translate stakeholder input into clear, well structured content.</li><li>Summarize and translate RFPs or RFQs into English to enable quick decision making by senior stakeholders.</li><li>Draft key proposal sections such as executive summaries, value propositions, and perspectives.</li><li>Ensure content accuracy, consistency, and alignment with client requirements.</li><li>Conduct quality checks to identify gaps or inconsistencies.</li><li>Format proposals, create visuals, and apply best practices in layout and visual storytelling.</li><li>Ensure all materials comply with EY branding, standards, and themes.</li><li>Manage version control throughout the proposal process.</li><li>Contribute to building reusable content, templates, and knowledge assets to support future pursuits.</li><li>Develop clear perspectives and solution ideas that demonstrate EY s understanding of the client s needs.</li><li>Curate and adapt supporting materials and provide feedback to improve proposal quality and win probability.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Bachelor s degree in engineering, Business, Economics, Computer Science, or related fields Masters in a relevant business discipline is preferred but not essential.</p><p>Experience: 2+ years of relevant professional experience for Senior Consultant / Assistant Manager. 6+ years of relevant professional experience for Manager</p><p>Skills</p><ul><li>Experience in content generation, consulting support, and proposal management</li><li>Experience in consulting professional services or large corporates in preferred</li><li>Strong writing, editing and storytelling experience</li><li>Strong eye for design and attention to details</li><li>Familiarity in design tools etc.</li><li>Exposure to key business domains, among which are transformation programs, performance improvement, and project management, enabling contextual understanding and project/client needs.</li></ul><p>Communication &amp; Language Skills</p><ul><li>Excellent written communication skills (in both English &amp; Arabic).</li><li>Strong oral communication and storytelling skills.</li></ul><p>Visual &amp; Presentation Design</p><ul><li>Strong visual design skills (in PowerPoint).</li></ul><p>Work Environment</p><ul><li>This role is a support staff position, based in Beirut, Lebanon (with flexible remote work options). No travel required.</li><li>High-performance team culture fostering continuous learning and development.</li></ul><p>What We Look For</p><p>We seek highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. As an effective communicator, you ll be a confident team player who collaborates with people from various teams while looking to develop your career in a dynamic organization.</p><p>What We Offer You</p><p>At EY, we ll develop you with future-focused skills and equip you with world-class experiences. We ll empower you in a flexible environment and fuel your extraordinary talents in a diverse and inclusive culture of globally connected teams.</p><p>Are you ready to shape your future with confidence? Apply today.</p><p>To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodation you may need.</p><p></p></section>

<p><h4>Company description</h4> <p>Fairmont Amman offers travelers and residents of Amman luxury accommodations in 317 spacious guest rooms and suites, including Fairmont Gold, the hotelu2019s exclusive hotel within a hotel. With a modern, beautiful architectural design and stunning interiors, we make use of the finest wood and marble, and our rooms and hotel interiors combine classic luxury with contemporary design, all housed in spacious rooms of at least 42 square meters or more.</p> <h4>Job description</h4> <p>Reporting to the director, front office and assistant front office manager(s), responsibilities and essential job functions include but are not limited to the following:</p> <ul> <li>Consistently offer professional, friendly and engaging service.</li> <li>Greet, check in and settle guest accounts while ensuring all service standards are followed.</li> <li>Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float.</li> <li>Handle guest requests, questions and concerns effectively and promptly.</li> <li>Promote a professional team environment.</li> <li>Follow department policies, procedures and service standards.</li> <li>Perform any and all other tasks assigned by management.</li> <li>Uphold the highest standard of internal and external customer service at all times.</li> <li>Assist with other responsibilities and duties in the absence of team members or other tasks assigned by the manager.</li> <li>Follow all policies and procedures ascertained by the hotel.</li> </ul> <h4>Qualifications</h4> <ul> <li>Proficient in the English language (verbal and written), second language is an asset.</li> <li>Previous experience and knowledge of property manager is an asset.</li> <li>Required knowledge of Windows Office Suite.</li> <li>Must be able to handle multiple tasks in a dynamic, fast-paced environment.</li> <li>Ability to focus attention on guest needs, remaining calm and courteous at all times.</li> <li>Strong interpersonal and problem-solving abilities.</li> <li>Able to stand for long periods, at least 8 hours per shift.</li> </ul> <h4>Additional information</h4> <p>Why work for Accor?</p> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accoru2019s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p></p><p></p>

<p><h4>Position summary</h4> <p>Assist and support management and the leadership team with handling and resolving human resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation, and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary. Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p> <p><strong>Related work experience:</strong> At least 1 year of related work experience.</p> <p><strong>Supervisory experience:</strong> No supervisory experience.</p> <p><strong>License or certification:</strong> None.</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p> <p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an experienced and proactive Human Resources Manager to lead all human resources functions within our organization. The successful candidate will be responsible for managing the full employee lifecycle, including recruitment, payroll, employee relations, performance management, and HR operations. The ideal candidate is a strategic thinker with strong leadership skills and hands-on experience managing HR functions for a workforce of approximately 60 employees.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Requirements:</b></p><p>Bachelor's degree in Human Resources, Business Administration, or a related field</p><p>Extensive experience in Human Resources</p><p>Proven experience managing payroll, recruitment, and day-to-day HR operations</p><p>Strong knowledge of Jordanian labor law and HR best practices</p><p>Excellent leadership, communication, and interpersonal skills</p><p>Strong organizational and problem-solving abilities</p><p>Proficiency in Microsoft Office and HR/payroll systems</p><p>Experience managing HR functions for small to medium-sized organizations is preferred</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>JOB SUMMARY </b>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p><p>CORE WORK ACTIVITIES Supporting Management of Front Desk Team</p><p>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Ensures employee recognition is taking place on all shifts. Establishes and maintains open, collaborative relationships with employees.</p><p>Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals</p><p>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Strives to improve service performance. Collaborates with the Front Office Manager on ways to continually improve departmental service. Communicates a clear and consistent message regarding the Front Office goals to produce desired results. Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p><p>Ensuring Exceptional Customer Service</p><p>Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Sets a positive example for guest relations. Displays outstanding hospitality skills. Empowers employees to provide excellent customer service. Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Provides feedback to employees based on observation of service behaviors. Handles guest problems and complaints effectively. Interacts with guests to obtain feedback on product quality and service levels.</p><p>Managing Projects and Policies</p><p>Implements the customer recognition/service program, communicating and ensuring the process. Ensures compliance with all Front Office policies, standards and procedures. Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</p><p>Additional Responsibilities</p><p>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Functions in place of the Front Office Manager in his/her absence. Communicates critical information from pre- and post-convention meetings to the Front Office staff. Participates in department meetings.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li><li>OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul><p></p></section>

<p><strong>Position:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Information Manager</strong></p> <p><strong>Country Office: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Afghanistan - Remotely </strong></p> <p><strong>Work Location: </strong><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Amman, Jordan</strong></p> <p><strong>Closing Date:</strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>20 August</strong></p> <p><strong>Expected Start Date:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1 October 2026</strong></p> <p>&nbsp;</p> <h1>About INSO</h1> <p>Founded in 2011, the International NGO Safety Organization (INSO) is an international NGO that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations, and training. INSO provides daily support to more than 1,500 NGOs operating in 24 of the world’s most insecure countries. INSO is registered in the Netherlands, with its headquarters located in The Hague, a city renowned for its international focus on peace and justice.</p> <p>Job Summary</p> <p>INSO is seeking an experienced Information Manager to lead the Afghanistan team’s Information Management function. The role ensures the effective management and use of security and operational data that supports humanitarian organisations operating in complex environments.</p> <p>The Information Manager oversees key systems such as the Conflict &amp; Humanitarian Data Centre (CHDC) and the INSO Partner Portal, while transforming data into clear visual products—charts, maps, and dashboards—used in reports and analysis.</p> <p>Working closely with programme teams, partners, and HQ, the Information Manager helps strengthen data systems and workflows that enable humanitarian actors to operate more safely and effectively.</p> <p>Main responsibilities</p> <p><strong>Manage the Conflict &amp; Humanitarian Data Centre (CHDC)</strong></p> <ul> <li>Act as the country focal point for the Conflict &amp; Humanitarian Data Centre (CHDC).</li> <li>Ensure incidents are correctly categorised, verified, and maintained in line with INSO methodology.</li> <li>Monitor and improve the quality and integrity of security incident data.</li> <li>Train and support INSO staff and Partners on CHDC and its methodology.</li> </ul> <p><strong>Develop Data Visualisations and Analytical Products</strong></p> <ul> <li>Transform data into clear and impactful charts, maps, dashboards, and visual products.</li> <li>Support programme teams in using data and visualisations to strengthen reporting and analysis.</li> <li>Improve tools, workflows, and processes used to produce visual outputs.</li> </ul> <p><strong>Manage the INSO Portal and other Platforms</strong></p> <ul> <li>Manage the INSO Partner Portal and related platforms.</li> <li>Support partners in accessing and using the Portal and INSO App.</li> <li>Monitor partner registration and ensure the accuracy of partner data.</li> </ul> <p><strong>Lead the Information Management Team</strong></p> <ul> <li>Lead and support the Information Management team, ensuring high standards in data management and analysis.</li> <li>Recruit, mentor, and develop team members while fostering a collaborative and supportive work environment.</li> <li>Organise team priorities and delegate tasks to ensure the timely delivery of information products and services.</li> </ul> <p><strong>Coordination and Global Collaboration</strong></p> <ul> <li>Coordinate information management activities across the Country Office.</li> <li>Work closely with programme teams to identify data needs and improve information workflows.</li> <li>Work with programme teams to improve information workflows and data use.</li> <li>Contribute to INSO’s global information management initiatives and systems.</li> </ul> <p><strong>Provide IT Support (when applicable)</strong></p> <ul> <li>Provide basic IT troubleshooting and user support to staff.</li> <li>Maintain shared information platforms such as SharePoint.</li> <li>Coordinate with HQ IT on technical issues and system updates.</li> </ul> <h1>Requirements</h1> <p><strong>Essential</strong></p> <ul> <li>Fluency in English and the working language of the CO, both written and verbal.</li> <li>Minimum 5 years of experience in data management, data visualisation, or information management.</li> <li>Minimum 2 years of experience managing a team.</li> <li>Experience with Power BI and DAX, or similar BI software (such as Tableau).</li> <li>Proficiency in database management using SQL.</li> <li>Working knowledge of scripting languages such as Python or R.</li> <li>Basic knowledge in GIS software and systems (e.g. using QGIS or ArcGIS).</li> <li>Demonstrated ability to communicate technical information clearly to non-technical audiences.</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Master’s degree or equivalent in Information Systems, Computer Science, Data Management, GIS, or relevant field.</li> <li>Experience working with humanitarian organisations, particularly NGOs operating in complex contexts.</li> <li>Proficiency or familiarity with Persian and/or Pashto</li> <li>Knowledge of the regional context or previous professional experience in the region.</li> <li>Experience delivering training or capacity building related to data or information management tools.</li> </ul> <p><strong>Core Competencies</strong></p> <ul> <li>Attention to details – Ensures accuracy and quality by carefully reviewing data, reports, and processes.</li> <li>Analytical Thinking – Interprets complex data with accuracy to support decision-making.</li> <li>Leadership – Guides and develops team members through mentoring, clear direction, and effective delegation.</li> <li>Collaboration – Fosters teamwork and shared goals across diverse groups.</li> <li>Diplomacy&nbsp;– Builds trust and inclusion through empathy and listening.</li> <li>Communication – Conveys information clearly and adapts to the audience.</li> <li>Proactivity – Anticipates issues and suggests practical, forward-thinking solutions.</li> </ul> <h1>INSO’s Safeguarding Policy</h1> <p>INSO is fully committed to the safe recruitment, selection and vetting of all potential new staff, trustees and volunteers, and we will ensure rigorous compliance with our Code of Conduct and Safeguarding policy throughout the recruitment process.</p> <p>Terms &amp; Conditions</p> <p>12-month renewable contract, <strong>USD 4200</strong> per month salary, 1.75 days annual leave per month, medical coverage.</p> <p>How to apply</p> <p>Please submit completed applications to&nbsp;<strong><u>jobs@afg.ngosafety.org</u></strong>&nbsp;and reference&nbsp;<strong>‘IM - AFG’</strong>&nbsp;in the subject line. Applications should be in English and include:</p> <ul> <li>An updated CV</li> <li>A one-page cover letter detailing why you are interested in working for INSO and how your qualifications align specifically with the competencies required for the role.</li> </ul> <p>&nbsp;</p>

<p><strong>Position:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Information Manager</strong></p> <p><strong>Country Office: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Afghanistan - Remotely </strong></p> <p><strong>Work Location: </strong><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Amman, Jordan</strong></p> <p><strong>Closing Date:</strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>20 August</strong></p> <p><strong>Expected Start Date:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1 October 2026</strong></p> <p>&nbsp;</p> <h1>About INSO</h1> <p>Founded in 2011, the International NGO Safety Organization (INSO) is an international NGO that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations, and training. INSO provides daily support to more than 1,500 NGOs operating in 24 of the world’s most insecure countries. INSO is registered in the Netherlands, with its headquarters located in The Hague, a city renowned for its international focus on peace and justice.</p> <p>Job Summary</p> <p>INSO is seeking an experienced Information Manager to lead the Afghanistan team’s Information Management function. The role ensures the effective management and use of security and operational data that supports humanitarian organisations operating in complex environments.</p> <p>The Information Manager oversees key systems such as the Conflict &amp; Humanitarian Data Centre (CHDC) and the INSO Partner Portal, while transforming data into clear visual products—charts, maps, and dashboards—used in reports and analysis.</p> <p>Working closely with programme teams, partners, and HQ, the Information Manager helps strengthen data systems and workflows that enable humanitarian actors to operate more safely and effectively.</p> <p>Main responsibilities</p> <p><strong>Manage the Conflict &amp; Humanitarian Data Centre (CHDC)</strong></p> <ul> <li>Act as the country focal point for the Conflict &amp; Humanitarian Data Centre (CHDC).</li> <li>Ensure incidents are correctly categorised, verified, and maintained in line with INSO methodology.</li> <li>Monitor and improve the quality and integrity of security incident data.</li> <li>Train and support INSO staff and Partners on CHDC and its methodology.</li> </ul> <p><strong>Develop Data Visualisations and Analytical Products</strong></p> <ul> <li>Transform data into clear and impactful charts, maps, dashboards, and visual products.</li> <li>Support programme teams in using data and visualisations to strengthen reporting and analysis.</li> <li>Improve tools, workflows, and processes used to produce visual outputs.</li> </ul> <p><strong>Manage the INSO Portal and other Platforms</strong></p> <ul> <li>Manage the INSO Partner Portal and related platforms.</li> <li>Support partners in accessing and using the Portal and INSO App.</li> <li>Monitor partner registration and ensure the accuracy of partner data.</li> </ul> <p><strong>Lead the Information Management Team</strong></p> <ul> <li>Lead and support the Information Management team, ensuring high standards in data management and analysis.</li> <li>Recruit, mentor, and develop team members while fostering a collaborative and supportive work environment.</li> <li>Organise team priorities and delegate tasks to ensure the timely delivery of information products and services.</li> </ul> <p><strong>Coordination and Global Collaboration</strong></p> <ul> <li>Coordinate information management activities across the Country Office.</li> <li>Work closely with programme teams to identify data needs and improve information workflows.</li> <li>Work with programme teams to improve information workflows and data use.</li> <li>Contribute to INSO’s global information management initiatives and systems.</li> </ul> <p><strong>Provide IT Support (when applicable)</strong></p> <ul> <li>Provide basic IT troubleshooting and user support to staff.</li> <li>Maintain shared information platforms such as SharePoint.</li> <li>Coordinate with HQ IT on technical issues and system updates.</li> </ul> <h1>Requirements</h1> <p><strong>Essential</strong></p> <ul> <li>Fluency in English and the working language of the CO, both written and verbal.</li> <li>Minimum 5 years of experience in data management, data visualisation, or information management.</li> <li>Minimum 2 years of experience managing a team.</li> <li>Experience with Power BI and DAX, or similar BI software (such as Tableau).</li> <li>Proficiency in database management using SQL.</li> <li>Working knowledge of scripting languages such as Python or R.</li> <li>Basic knowledge in GIS software and systems (e.g. using QGIS or ArcGIS).</li> <li>Demonstrated ability to communicate technical information clearly to non-technical audiences.</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Master’s degree or equivalent in Information Systems, Computer Science, Data Management, GIS, or relevant field.</li> <li>Experience working with humanitarian organisations, particularly NGOs operating in complex contexts.</li> <li>Proficiency or familiarity with Persian and/or Pashto</li> <li>Knowledge of the regional context or previous professional experience in the region.</li> <li>Experience delivering training or capacity building related to data or information management tools.</li> </ul> <p><strong>Core Competencies</strong></p> <ul> <li>Attention to details – Ensures accuracy and quality by carefully reviewing data, reports, and processes.</li> <li>Analytical Thinking – Interprets complex data with accuracy to support decision-making.</li> <li>Leadership – Guides and develops team members through mentoring, clear direction, and effective delegation.</li> <li>Collaboration – Fosters teamwork and shared goals across diverse groups.</li> <li>Diplomacy&nbsp;– Builds trust and inclusion through empathy and listening.</li> <li>Communication – Conveys information clearly and adapts to the audience.</li> <li>Proactivity – Anticipates issues and suggests practical, forward-thinking solutions.</li> </ul> <h1>INSO’s Safeguarding Policy</h1> <p>INSO is fully committed to the safe recruitment, selection and vetting of all potential new staff, trustees and volunteers, and we will ensure rigorous compliance with our Code of Conduct and Safeguarding policy throughout the recruitment process.</p> <p>Terms &amp; Conditions</p> <p>12-month renewable contract, <strong>USD 4200</strong> per month salary, 1.75 days annual leave per month, medical coverage.</p> <p>How to apply</p> <p>Please submit completed applications to&nbsp;<strong><u>jobs@afg.ngosafety.org</u></strong>&nbsp;and reference&nbsp;<strong>‘IM - AFG’</strong>&nbsp;in the subject line. Applications should be in English and include:</p> <ul> <li>An updated CV</li> <li>A one-page cover letter detailing why you are interested in working for INSO and how your qualifications align specifically with the competencies required for the role.</li> </ul> <p>&nbsp;</p>

<h4 ><strong >&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; </strong><strong >Re-advertisement</strong><strong > / Deputy General Coordinator in charge of support services</strong></h4> <h4 ><strong >&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</strong><strong >Amman, Jordan</strong></h4> <div class="ltr description_div" > <p ><strong><span >Job Description and Requirements&nbsp;</span></strong></p> <p >The Deputy General Coordinator in charge of support services oversees the overall strategy and compliance, through the management of Logistics, Human Resources (HR) and Finance departments in the MdM Palestine mission.</p> <p >S/He ensures the alignment of his/her support departments with MdM donors’, national authorities’ strategies, frameworks, and procedures, along with relevant legislation. Under the line management of the General Coordinator, and the technical management of the Desk Manager, s/he works in close collaboration with the Deputy General Coordinator for in charge of programs, along with key other departments where relevant such as – but not limited to – Grants, Security-Safety-Access, MEAL.</p> <p >&nbsp;</p> <p >S/he can be temporarily appointed as acting General Coordinator where relevant.</p> <ul > <li ><strong >Hierarchical link:</strong> General Coordinator</li> <li ><strong >Functional link:</strong> HQ Desk Manager</li> <li ><strong >Team under his/her direct supervision</strong>:</li> </ul> <ul > <li >1 Human Resource Coordinator</li> <li >1 Logistics Coordinator</li> <li >1 Finance Coordinator</li> </ul> <p >&nbsp;</p> <ul > <li ><strong >Close collaboration</strong>: <ul > <li ><strong >Mission level</strong>: Deputy General Coordinator in charge of programs; HARA Advisor; Grants team; MEAL Coordinator; Field Coordinators</li> <li ><strong >HQ level</strong>: &nbsp;Logistics Referent; HR Referent; Finance Referent; Audit department; Legal department; IT department</li> </ul> </li> </ul> <ol > <li ><strong >Support services leadership and strategic planning</strong></li> </ol> <ul > <li >Provide strategic oversight and contribute to a clear support services vision, advising the General Coordinator and the coordination team accordingly.</li> <li >Proactively contribute to the development of key mission documents, in close collaboration with HQ when needed.</li> <li >Participate in the coordination of strategic planning exercises as a member of the Country Management Team and supports their translation into an annual action plan in accordance with MdM policies and guidelines.</li> <li >Contribute to the development, regular review and operationalisation of contingency plans to ensure continuity of the humanitarian response.</li> <li >Oversee support services planning in close collaboration with coordination and base teams.</li> <li >Advise on arbitration and corrective measures to be taken in the event of dysfunctions and/or incidents.</li> <li >Support program teams in understanding support-related constraints and identifying appropriate solutions.</li> </ul> <p >&nbsp;</p> <ol > <li value="2"><strong >Proposal development and reporting</strong></li> </ol> <ul > <li >Contribute actively to key project cycle moments, including go/no-go decisions, kick-off meetings and other strategic coordination milestones.</li> <li >Ensure timely involvement of support coordinators in proposal development, reporting processes and other external deliverables to donors and national authorities, leading when necessary.</li> <li >Supervise the preparation by the support coordinators of all relevant analysis necessary to proposals development.</li> <li >Contribute, as needed, to coordination with counterparts from other MdM operational chapters.</li> <li >Support, together with the General Coordinator, the development of the mission’s donor portfolio, fundraising strategy and external representation efforts, as required.</li> </ul> <ol > <li value="3"><strong >Support services’ management and quality</strong></li> </ol> <ul > <li >Ensure quality and compliance of support services in line with MdM’s mandate, guiding principles, internal procedures, local legislation and donor requirements.</li> <li >Lead the application of all administrative, contractual and legal obligations, mitigating organisational and legal risks.</li> <li >Inform the General Coordinator in a timely manner of any significant challenges and proposes appropriate mitigation measures.</li> <li >Ensure transparent and efficient management of mission resources, in close collaboration with the support coordinators and relevant HQ departments.</li> <li >Develop and monitors key tools, KPIs and analyses to ensure effective oversight of support services and timely identification of discrepancies.</li> <li >Ensure coherence and effective integration of all support components with program operations, in line with project cycle requirements and implementation timelines.</li> <li >Contribute to institutional learning through the documentation and dissemination of lessons learned and best practices.</li> <li >Ensure the support coordinators contribute to key project cycle moments (quarterly reviews, project close-outs, evaluations, partner reviews, etc.).</li> <li >Contribute to institutional learning through the documentation and dissemination of lessons learned and best practices.</li> <li >Lead the organization and follow-up of internal and external audits, ensuring corrective actions are implemented and internal control mechanisms are maintained.</li> </ul> <p >&nbsp;</p> <ol > <li value="4"><strong >Risk Prevention, Compliance and Anti-Corruption</strong></li> </ol> <ul > <li >Ensure the implementation of resource control processes in the field, in close collaboration with the support coordinators and the field coordinators</li> <li >Ensure that all employees are aware of the proper management of resources (knowledge of tools, compliance with procedures)</li> <li >Ensure adequate segregation of duties and clarity of roles and responsibilities within the mission</li> <li >Identify financial, compliance and corruption-related risks at mission and base level, alert the General Coordinator and proposes mitigation and corrective measures.</li> <li >Ensure the implementation of MdM’s anti-corruption and anti-fraud policies.</li> <li >Ensure audit recommendations related to fraud and compliance risks are properly followed up at mission level.</li> <li >Support, when required, the investigation and follow-up of complaints, fraud or misconduct cases.</li> </ul> <p >&nbsp;</p> <ol > <li value="5"><strong >Team Management and capacity building</strong></li> </ol> <ul > <li >Participate to the recruitment of staff under his/her direct and indirect supervision and ensure effective onboarding and performance follow-up.</li> <li >Carry out appraisals as per MdM standard requirements and procedures</li> <li >Provide day-to-day management and coaching to the support services team, including objective setting and performance monitoring.</li> <li >Identifies capacity building needs and delivers trainings, refreshers and technical coaching as required.</li> <li >Ensure effective coordination, communication and team dynamics within support services, taking appropriate action when challenges arise.</li> <li >Supervise support coordinators and strengthens their capacity to provide quality support to field teams, ensuring access to relevant technical resources and HQ guidance.</li> </ul> <p >&nbsp;</p> <ol > <li value="6"><strong >Coordination and representation</strong></li> </ol> <ul > <li >Coordinate regular support team meetings and ensures follow-up and implementation of related action plans.</li> <li >Participate actively in MdM coordination mechanisms and ad hoc meetings as requested by the General Coordinator.</li> <li >Strengthen internal communication and information sharing across bases, coordination and HQ, including contributions to the monthly SITREP.</li> <li >Promote effective collaboration between support services and program teams (technical, MEAL, Grants and Operations), acting as a facilitator or mediator when needed.</li> <li >Ensure appropriate participation of program and technical teams in relevant coordination platforms, including within consortium and partnership frameworks.</li> <li >Support the General Coordinator in external representation, networking and engagement with authorities, partners and donors, including during field visits when required.</li> </ul> <p >&nbsp;</p> <h2 ><em >This list of activities is not exhaustive and may change depending on the situation.</em></h2> <p >&nbsp;</p> <p ><strong >Conditions of the job:</strong></p> <p >Based in Amman (Jordan), with regular field visits to Nablus, Jerusalem and Gaza upon security situation.</p> <p >&nbsp;</p> <p ><strong >CONTEXT:</strong></p> <p >Médecins du Monde-France (MdM-F) is an international humanitarian organisation whose mission is to provide medical care for the most vulnerable populations, the world over, including France. It seeks to stimulate voluntary commitment from doctors, other health care providers, and from those whose expertise in other fields is needed for its activities, to enlist all competent support required for the achievement of its projects, and to seek, at all times, to encourage close working relationships with populations in its care.</p> <p ><strong >Palestine Context</strong></p> <p >Médecins du Monde (MdM) operates across the Gaza Strip and the North West Bank, delivering essential medical and mental health services to conflict and occupation-affected populations despite severe access restrictions and an increasingly volatile security environment.</p> <p >&nbsp;</p> <p >The magnitude and severity of death, destruction and extreme deprivation in the Gaza Strip have generated profound human suffering and humanitarian needs. In the West Bank, demolitions, operations by Israeli forces, settler violence and movement restrictions continue to trigger displacement and drive a range of humanitarian needs. The erosion of community resilience mechanisms has further intensified needs across all sectors.</p> <p >Amid these constraints, Médecins du Monde (MdM) maintains a flexible medical and mental health response. Despite growing access restrictions, evacuation orders, and a shrinking humanitarian space forcing suspension and permanent closure, MdM continued its direct service provision in 7 Primary Healthcare Centers over the past year.</p> <p >&nbsp;</p> <p >Since the Gaza ceasefire of October 2025, military escalation in the northern West Bank is expected to continue scaling-up and will led MdM to intensify its medical and mental health direct response while continuing to support the Palestinian health system despite severe and rampant access restrictions.</p> <p >&nbsp;</p> <p ><strong >MdM Network</strong></p> <p >The MdM international network has 17 organizations (known as chapters). In Palestine, MdM Spain and MdM Switzerland implement in the WB and Gaza. MdM France works very closely with MdM Spain and MdM Switzerland.</p> <p >&nbsp;</p> <p ><strong >SKILLS REQUIRED:</strong></p> <p ><strong >Education &amp; Experience:</strong></p> <ul > <li >Master’s degree in one related field or project management</li> <li >Support coordination profile, with experience in health projects.</li> <li >At least 5 years’ experience in the humanitarian sector, including in complex contexts</li> <li >At least 2 years of experience with a similar position</li> <li >Experience with partnership</li> <li >Experience in collaborating with authorities</li> <li >Experience in multi-sectoral, regional and/or cofunded programming management</li> <li >Experience/knowledge of the region is an asset</li> </ul> <p >&nbsp;</p> <p ><strong >Skills:</strong></p> <p ><strong >Technical/Managerial:</strong></p> <ul > <li >Strong leadership skills and a supportive management style (experience managing national and expatriate staff)</li> <li >Analytical and strategic thinking</li> <li >Solid theoretical and practical knowledge of project cycle management</li> <li >Strong skills in simultaneously piloting legal, financial, logistic and HR components</li> <li >Strong knowledge of the main institutional donors, the humanitarian architecture and other humanitarian actors</li> <li >Ability to give a frame and guidance to his/her team and lead through very challenging obstacles</li> <li >Strong coordination skills, with the ability to engage relevant stakeholders effectively</li> <li >Strong remote management skills</li> <li >Excellent training skills</li> </ul> <p >&nbsp;</p> <p ><strong >Soft:</strong></p> <ul > <li >Strong decision-making skills and ability to adapt quickly to evolving contexts</li> <li >Excellent organizational and planning skills, with the ability to manage priorities effectively</li> <li >Proactive and solution-oriented approach, with proven problem-solving capacity</li> <li >Excellent written and verbal communication skills, including the ability to synthesize complex information</li> <li >Ability to delegate effectively and provide hands-on support when required</li> <li >Strong ability to work under pressure and manage stress in demanding environments</li> <li >Strong interpersonal and networking skills, with the ability to build constructive stakeholder relationships</li> <li >Strong commitment to gender equality, human rights and humanitarian principles, demonstrating integrity and team spirit</li> </ul> <p >&nbsp;</p> <p ><strong >IT</strong></p> <ul > <li >Excellent Microsoft Office skills (especially Excel)</li> <li >Knowledge of accountancy software</li> <li >Additional knowledge in IT solutions is an asset</li> </ul> <p >&nbsp;</p> <p ><strong >Languages:</strong></p> <ul > <li >Fluency in English is mandatory (oral and written)</li> <li >Fluency in Arabic and/or in French is an asset</li> </ul> <p ><strong >Employment conditions</strong></p> <ul > <li >Type of contract: CDDU&nbsp;</li> <li >Duration: 12 months</li> <li >Rhythm: full-time&nbsp;&nbsp;</li> <li >Starting date: ASAP</li> <li >Location: Amman, Jordan, with field visits depending on context evolution</li> </ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>Accountable for the quality, authenticity, consistency, and production of the Lebanese cuisine. Exhibits culinary expertise by personally performing tasks while leading the staff and managing all food-related functions. Coordinates menus, purchasing, staffing, and food preparation to deliver an authentic Lebanese dining experience. Works with the team to improve guest and employee satisfaction while maintaining the operating budget. Ensures sanitation, hygiene, and food quality standards are consistently achieved. Develops and trains the culinary team to enhance performance and results.</p> <p> </p> <p> <strong>CANDIDATE PROFILE </strong> </p> <p> </p> <p> <strong>Education and Experience</strong> </p> <p> High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.</p> <p>OR</p> <p> 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Ensuring Culinary Standards and Responsibilities are Met for Restaurant</strong> </p> <p> Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.</p> <p> Supervises restaurant kitchen shift operations and ensures compliance with all Food &amp; Beverage policies, standards and procedures.</p> <p> Maintains food preparation handling and correct storage standards.</p> <p> Recognizes superior quality products, presentations and flavor.</p> <p> Plans and manages food quantities and plating requirements for the restaurant.</p> <p> Communications production needs to key personnel.</p> <p> Assists in developing daily and seasonal menu items for the restaurant.</p> <p> Ensures compliance with all applicable laws and regulations regulations.</p> <p> Follows proper handling and right temperature of all food products.</p> <p> Estimates daily restaurant production needs.</p> <p> Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.</p> <p> Checks the quality of raw and cooked food products to ensure that standards are met.</p> <p> Determines how food should be presented and creates decorative food displays.</p> <p> </p> <p> <strong>Leading Kitchen Team</strong> </p> <p> Supervises and coordinates activities of cooks and workers engaged in food preparation.</p> <p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p> <p> Leads shift teams while personally preparing food items and executing requests based on required specifications.</p> <p> Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</p> <p> Encourages and builds mutual trust, respect, and cooperation among team members.</p> <p> Serving as a role model to demonstrate appropriate behaviors.</p> <p> Ensuring and maintaining the productivity level of employees.</p> <p> Ensures employees are cross-trained to support successful daily operations.</p> <p> Ensures employees understand expectations and parameters.</p> <p> Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p> <p> </p> <p> <strong>Establishing and Maintaining Restaurant Kitchen Goals</strong> </p> <p> Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.</p> <p> Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.</p> <p> Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.</p> <p> Effectively investigates, reports and follows-up on employee accidents.</p> <p> Knows and implements company safety standards.</p> <p> </p> <p> <strong>Ensuring Exceptional Customer Service</strong> </p> <p> Provides services that are above and beyond for customer satisfaction and retention.</p> <p> Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</p> <p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p> <p> Sets a positive example for guest relations.</p> <p> Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p> <p> Empowers employees to provide excellent customer service.</p> <p> Handles guest problems and complaints.</p> <p> Interacts with guests to obtain feedback on product quality and service levels.</p> <p> </p> <p> <strong>Managing and Conducting Human Resource Activities </strong> </p> <p> Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</p> <p> Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.</p> <p> Manages employee progressive discipline procedures.</p> <p> Participates in the employee performance appraisal process, providing feedback as needed.</p> <p> Uses all available on the job training tools for employees.</p> <p> Assists as needed in the interviewing and hiring of employee team members with appropriate skills.</p> <p> </p> <p><br></p></div></section>