Jobs in Tourism Sector in Jordan

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Position purpose</h4> <p>The Guest Relations Agent is responsible for creating memorable guest experiences by delivering personalized, warm, and professional service throughout the guest journey. Acting as the main point of contact for guests, the role ensures that all requests, concerns, and special arrangements are handled efficiently while reflecting Accor's Heartist® culture and brand standards.</p> <h4>Key responsibilities</h4> <strong>Guest experience</strong><br> <li>Welcome guests with a warm, friendly, and professional attitude upon arrival.</li> <li>Ensure a smooth and personalized arrival, stay, and departure experience.</li> <li>Recognize and acknowledge all – Accor Live Limitless members, repeat guests, and VIP guests according to brand standards.</li> <li>Anticipate guest needs and provide proactive service to exceed expectations.</li> <li>Escort VIP guests when required and ensure all special arrangements are completed before arrival.</li> <strong>Guest services</strong><br> <li>Respond promptly and professionally to guest requests, inquiries, and complaints.</li> <li>Coordinate with Housekeeping, Engineering, Food & Beverage, Concierge, Reservations, and other departments to ensure seamless service delivery.</li> <li>Arrange guest amenities, celebrations, room preferences, transportation, restaurant reservations, and special requests.</li> <li>Maintain complete knowledge of hotel facilities, promotions, services, and local attractions to provide accurate recommendations.</li> <strong>Guest satisfaction</strong><br> <li>Resolve guest concerns efficiently, following up to ensure complete satisfaction.</li> <li>Record guest preferences, feedback, and incidents accurately in Opera Cloud or the hotel's Property Management System.</li> <li>Support the achievement of Guest Satisfaction Survey (GSS), TrustYou, Medallia, or other brand guest experience targets.</li> <li>Promote positive guest engagement and encourage guest loyalty.</li> <strong>Operational responsibilities</strong><br> <li>Review daily arrivals, departures, in-house guests, and VIP reports.</li> <li>Prepare welcome letters, amenities, and guest profiles before arrival.</li> <li>Ensure all guest information is handled confidentially in accordance with company policies.</li> <li>Maintain accurate records of guest interactions and follow-up actions.</li> <li>Promote hotel facilities, dining outlets, spa, and other services to enhance guest experience and hotel revenue.</li> <li>Assist with Front Office operations whenever required.</li> <strong>Health, safety & security</strong><br> <li>Comply with all hotel health, safety, hygiene, and security procedures.</li> <li>Report maintenance issues, hazards, and guest safety concerns immediately.</li> <li>Participate in emergency procedures and fire evacuation drills.</li> <strong>Sustainability</strong><br> <li>Support Accor's sustainability commitments by promoting environmentally responsible practices.</li> <li>Encourage responsible use of hotel resources including water, energy, and paper.</li> <li>Minimize waste and support recycling initiatives within the department.</li> <li>Participate in environmental awareness programs and sustainability activities.</li> <li>Ensure guest requests are fulfilled while supporting the hotel's environmental objectives whenever possible.</li> <h4>Qualifications</h4> <li>Diploma or Bachelor's Degree in Hospitality Management, Tourism, or a related field is preferred.</li> <li>Minimum 1–2 years of experience in Guest Relations, Front Office, or Customer Service within a four- or five-star hotel.</li> <li>Experience with Opera PMS or Opera Cloud is an advantage.</li> <li>Excellent communication and interpersonal skills.</li> <li>Fluent in English; additional languages are highly desirable.</li> <li>Strong problem-solving and conflict-resolution abilities.</li> <li>Ability to remain calm under pressure and work flexible shifts, including weekends and public holidays.</li> <h4>Competencies</h4> <li>Guest passion</li> <li>Excellent communication skills</li> <li>Emotional intelligence</li> <li>Attention to detail</li> <li>Teamwork & collaboration</li> <li>Problem solving</li> <li>Time management</li> <li>Professional grooming & presentation</li> <li>Multitasking ability</li> <li>Cultural awareness</li> <li>Adaptability</li> <li>Integrity & confidentiality</li> <h4>Physical requirements</h4> <li>Ability to stand and walk for extended periods.</li> <li>Ability to lift light luggage or guest amenities when required.</li> <li>Flexibility to work rotating shifts, weekends, and public holidays.</li> <h4>Key performance indicators (KPIs)</h4> <li>Guest Satisfaction Score (GSS)</li> <li>TrustYou / Medallia performance</li> <li>Guest complaint resolution time</li> <li>ALL member recognition compliance</li> <li>VIP arrival readiness</li> <li>Guest feedback & online reviews</li> <li>Upselling & cross-selling performance</li> <li>Compliance with brand standards and SOPs</li> <li>Attendance and grooming compliance</li> <li>Sustainability compliance</li> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Position purpose</h4> <p>The Guest Relations Agent is responsible for creating memorable guest experiences by delivering personalized, warm, and professional service throughout the guest journey. Acting as the main point of contact for guests, the role ensures that all requests, concerns, and special arrangements are handled efficiently while reflecting Accor's Heartist® culture and brand standards.</p> <h4>Key responsibilities</h4> <strong>Guest experience</strong><br> <li>Welcome guests with a warm, friendly, and professional attitude upon arrival.</li> <li>Ensure a smooth and personalized arrival, stay, and departure experience.</li> <li>Recognize and acknowledge all – Accor Live Limitless members, repeat guests, and VIP guests according to brand standards.</li> <li>Anticipate guest needs and provide proactive service to exceed expectations.</li> <li>Escort VIP guests when required and ensure all special arrangements are completed before arrival.</li> <strong>Guest services</strong><br> <li>Respond promptly and professionally to guest requests, inquiries, and complaints.</li> <li>Coordinate with Housekeeping, Engineering, Food & Beverage, Concierge, Reservations, and other departments to ensure seamless service delivery.</li> <li>Arrange guest amenities, celebrations, room preferences, transportation, restaurant reservations, and special requests.</li> <li>Maintain complete knowledge of hotel facilities, promotions, services, and local attractions to provide accurate recommendations.</li> <strong>Guest satisfaction</strong><br> <li>Resolve guest concerns efficiently, following up to ensure complete satisfaction.</li> <li>Record guest preferences, feedback, and incidents accurately in Opera Cloud or the hotel's Property Management System.</li> <li>Support the achievement of Guest Satisfaction Survey (GSS), TrustYou, Medallia, or other brand guest experience targets.</li> <li>Promote positive guest engagement and encourage guest loyalty.</li> <strong>Operational responsibilities</strong><br> <li>Review daily arrivals, departures, in-house guests, and VIP reports.</li> <li>Prepare welcome letters, amenities, and guest profiles before arrival.</li> <li>Ensure all guest information is handled confidentially in accordance with company policies.</li> <li>Maintain accurate records of guest interactions and follow-up actions.</li> <li>Promote hotel facilities, dining outlets, spa, and other services to enhance guest experience and hotel revenue.</li> <li>Assist with Front Office operations whenever required.</li> <strong>Health, safety & security</strong><br> <li>Comply with all hotel health, safety, hygiene, and security procedures.</li> <li>Report maintenance issues, hazards, and guest safety concerns immediately.</li> <li>Participate in emergency procedures and fire evacuation drills.</li> <strong>Sustainability</strong><br> <li>Support Accor's sustainability commitments by promoting environmentally responsible practices.</li> <li>Encourage responsible use of hotel resources including water, energy, and paper.</li> <li>Minimize waste and support recycling initiatives within the department.</li> <li>Participate in environmental awareness programs and sustainability activities.</li> <li>Ensure guest requests are fulfilled while supporting the hotel's environmental objectives whenever possible.</li> <h4>Qualifications</h4> <li>Diploma or Bachelor's Degree in Hospitality Management, Tourism, or a related field is preferred.</li> <li>Minimum 1–2 years of experience in Guest Relations, Front Office, or Customer Service within a four- or five-star hotel.</li> <li>Experience with Opera PMS or Opera Cloud is an advantage.</li> <li>Excellent communication and interpersonal skills.</li> <li>Fluent in English; additional languages are highly desirable.</li> <li>Strong problem-solving and conflict-resolution abilities.</li> <li>Ability to remain calm under pressure and work flexible shifts, including weekends and public holidays.</li> <h4>Competencies</h4> <li>Guest passion</li> <li>Excellent communication skills</li> <li>Emotional intelligence</li> <li>Attention to detail</li> <li>Teamwork & collaboration</li> <li>Problem solving</li> <li>Time management</li> <li>Professional grooming & presentation</li> <li>Multitasking ability</li> <li>Cultural awareness</li> <li>Adaptability</li> <li>Integrity & confidentiality</li> <h4>Physical requirements</h4> <li>Ability to stand and walk for extended periods.</li> <li>Ability to lift light luggage or guest amenities when required.</li> <li>Flexibility to work rotating shifts, weekends, and public holidays.</li> <h4>Key performance indicators (KPIs)</h4> <li>Guest Satisfaction Score (GSS)</li> <li>TrustYou / Medallia performance</li> <li>Guest complaint resolution time</li> <li>ALL member recognition compliance</li> <li>VIP arrival readiness</li> <li>Guest feedback & online reviews</li> <li>Upselling & cross-selling performance</li> <li>Compliance with brand standards and SOPs</li> <li>Attendance and grooming compliance</li> <li>Sustainability compliance</li> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for performing all duties required for the operation of installation services. Duties include, but are not limited to, cashier, customer service, bartending, lounge support, basic maintenance and cleaning, inventory, stocking, basic technical equipment assistance, event setup and break down, tour &amp; trips guide, etc. as specified in the Performance Work Statement. Responsible for monitoring and performing escort duties for the LN workforce in accordance with 332 AEWI and AFCENTI 32-1002 and shall obtain an escort badge. Provide excellent customer service and performs related tasks in all functional areas of recreational services. Responsible for the maintenance and condition of the equipment in each facility. Shall implement and maintain procedures for tracking and issuing CAC equipment to guests. Shall provide complimentary snacks such as popcorn during hours of operation. Shall perform alcohol sales and maintain accurate inventory in accordance with established AF, AFCENT and EFSS procedures. Shall establish and maintain appropriate inventory levels and complete weekly inventory of all equipment and supplies. Shall ensure bottled water is transported and stocked in clean refrigeration units for guests. Shall provide set up and breakdown of Government furnished equipment such as tables, chairs, music system, ice chests, stages, etc. Responsible for maintaining a safe, clean, sanitary, healthy, presentable, professional atmosphere, free of dust, clutter and trash in all working facilities and areas. Responsible for completing all assigned Vectrus and Government required training courses Responsible for proper utilization and safeguarding of all government and contractor provided property (e.g., to include government facilities, equipment, and tools). Responsible for precise execution of company time reporting procedures and accurate completion of timesheet. Shall perform as supplemental personnel as needed for all Installation Service functional areas. Performs other duties as assigned in accordance with contractual, functional, and mission requirements.</p><p>Work will be primarily indoors but may be outdoors to support various events. Exposure to heat, cold, dust, noise, chemicals may occur. Overtime and shift work may be required depending on contractual needs. Employee must comply with all Federal, State and Local regulations and published Company work rules as well as written instructions. Task specific work environment training will be provided as required. Must be prepared to function in a wartime environment to support U. S. interests. 100% Overseas Assignment.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>One year related experience may be substituted for one year of education, if degree is required.</p><p>Must have a high school diploma or equivalent</p><p>Must have at the time of offer and maintain a valid U. S. SECRET or Interim Secret Security Clearance. Clearance will be verified upon offer.</p><p>Must be a U.S. Citizen with a current, valid U. S. Passport and U. S. Driver s License, and International Driver s License.</p><p>Must be certified or shall be willing to receive certification to drive up to a 10K forklift.</p><p>Must be able to or shall be willing to learn to drive manual transmission vehicles.</p><p>Must be able to read, write, speak, and understand English fluently.</p><p>Must be able to pass MOD16 employment and deployment qualification requirements that include psychological, medical, dental, drug testing, background checks, etc.</p><p>Candidates must successfully complete hands on CBRN (chemical, biological, radiological and nuclear) defense training. Training includes the successful fit testing of DoD provided protective gear.</p><p>Must have a Serve-Safe Alcohol Awareness certification if assigned to Lounge/Bartender work.</p><p>Must have CPR/AED/First Aid certification to work in any Fitness Center.</p><p>A minimum of one year of working in customer service with retail, hotel front desk operations and/or restaurant experience. Prior Air Force experience in Services career field preferred.</p><p></p></section>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Utilize a variety of treatment techniques such as therapeutic exercises, manual therapy, and functional training.<br> Offer advice and education about exercises and movements to aid recovery and improve well-being.<br> Monitor patients’ progress and adjust treatment plans as necessary.</p> <h4>Qualifications</h4> <ul> <li>BA in Physical Therapy</li> <li>Experience is preferred</li> </ul> <h4>Additional information</h4> <p>Excellent command of English.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Utilize a variety of treatment techniques such as therapeutic exercises, manual therapy, and functional training.<br> Offer advice and education about exercises and movements to aid recovery and improve well-being.<br> Monitor patients’ progress and adjust treatment plans as necessary.</p> <h4>Qualifications</h4> <ul> <li>BA in Physical Therapy</li> <li>Experience is preferred</li> </ul> <h4>Additional information</h4> <p>Excellent command of English.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <ul> <li>Consistently offers professional, engaging and friendly service</li> <li>Fix and repair linen, uniforms, drapery, etc.</li> <li>Perform minor mending or alterations to guest garments</li> <li>Ensure repairs are made in a timely fashion</li> <li>Maintain an orderly workplace and clean surfaces daily</li> <li>Assist with inventories when required</li> <li>Report any faulty equipment immediately to supervisor</li> <li>Ensure all health and safety matters relating to uniforms are observed</li> <li>Attend any training courses organized by the supervisor or human resources</li> </ul> <h4>Qualifications</h4> <ul> <li>Previous experience is an asset</li> <li>High school diploma, vocational training and/or 1 year work experience</li> <li>Basic understanding of the English language</li> <li>Previous experience in a luxury hotel environment desirable</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br> Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Ensure the overall smooth operation of all hotel food & beverage outlets (including restaurants, lounges, and beverage service areas).<br> Ensure the delivery of excellent service by maintaining high staff morale and strong team spirit.<br> Ensure effective scheduling of the hotel food & beverage team, including reporting hours worked to the food & beverage coordinator and inputting schedules into system.<br> Provide motivation and ongoing support to all team members.<br> Coordinate food & beverage requirements for hotel events and functions.<br> Ensure accurate food & beverage billing for groups and guests.<br> Participate in the training and coaching of new and existing team members.<br> Participate in the manager on duty program for the hotel restaurants.<br> Be health & safety conscious and actively involved in maintaining a safe work environment.<br> Actively participate in the hotel’s environmental program and department-specific initiatives, working toward sustainable operations.<br> Comply with hotel policies, procedures, and the code of ethics.<br> Perform any and all other tasks as assigned by management.<br> Uphold the highest standards of internal and external customer service at all times.<br> Work assigned shifts in other food & beverage departments as directed by management.</p> <h4>Qualifications</h4> <ul> <li>One year of supervisory experience in a hotel restaurant or lounge (four-diamond hotel).</li> <li>Two years of progressive experience in a high-volume hotel restaurant or lounge.</li> <li>Must have thorough working knowledge of hotel food & beverage operations.</li> <li>Good English communication skills.</li> <li>Proven leadership, motivational, decision-making, and problem-solving skills.</li> <li>Strong business acumen with an understanding of hotel financial reporting structures.</li> <li>Excellent, proven food & beverage product knowledge is required.</li> </ul> <h4>Additional information</h4> <ul> <li>Experience is an asset.</li> <li>Prior experience working with Opera or a related system.</li> <li>Strong interpersonal and problem solving abilities.</li> <li>Fluency in English, additional languages are a plus.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br> Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Ensure the overall smooth operation of all hotel food & beverage outlets (including restaurants, lounges, and beverage service areas).<br> Ensure the delivery of excellent service by maintaining high staff morale and strong team spirit.<br> Ensure effective scheduling of the hotel food & beverage team, including reporting hours worked to the food & beverage coordinator and inputting schedules into system.<br> Provide motivation and ongoing support to all team members.<br> Coordinate food & beverage requirements for hotel events and functions.<br> Ensure accurate food & beverage billing for groups and guests.<br> Participate in the training and coaching of new and existing team members.<br> Participate in the manager on duty program for the hotel restaurants.<br> Be health & safety conscious and actively involved in maintaining a safe work environment.<br> Actively participate in the hotel’s environmental program and department-specific initiatives, working toward sustainable operations.<br> Comply with hotel policies, procedures, and the code of ethics.<br> Perform any and all other tasks as assigned by management.<br> Uphold the highest standards of internal and external customer service at all times.<br> Work assigned shifts in other food & beverage departments as directed by management.</p> <h4>Qualifications</h4> <ul> <li>One year of supervisory experience in a hotel restaurant or lounge (four-diamond hotel).</li> <li>Two years of progressive experience in a high-volume hotel restaurant or lounge.</li> <li>Must have thorough working knowledge of hotel food & beverage operations.</li> <li>Good English communication skills.</li> <li>Proven leadership, motivational, decision-making, and problem-solving skills.</li> <li>Strong business acumen with an understanding of hotel financial reporting structures.</li> <li>Excellent, proven food & beverage product knowledge is required.</li> </ul> <h4>Additional information</h4> <ul> <li>Experience is an asset.</li> <li>Prior experience working with Opera or a related system.</li> <li>Strong interpersonal and problem solving abilities.</li> <li>Fluency in English, additional languages are a plus.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Consistently offer professional, friendly and proactive guest service while supporting fellow colleagues.<br> Assist in the preparation and service of all food items for a la carte and/or buffet menus according to hotel recipes and standards.<br> Ensure the cleanliness and maintenance of all work areas, utensils, and equipment.<br> Have full knowledge of all menu items, daily features and promotions.<br> Follow kitchen policies, procedures and service standards.<br> Follow all safety and sanitation policies when handling food and beverage.<br> Other duties as assigned.</p> <h4>Qualifications</h4> <ul> <li>Previous experience in the culinary field an asset.</li> <li>Diploma certification in a culinary discipline an asset.</li> <li>Strong interpersonal and problem solving abilities.</li> <li>Highly responsible and reliable.</li> <li>Ability to work well under pressure in a fast paced environment.</li> <li>Ability to work cohesively as part of a team.</li> <li>Ability to focus attention on guest needs, remaining calm and courteous at all times.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Consistently offer professional, friendly and proactive guest service while supporting fellow colleagues.<br> Assist in the preparation and service of all food items for a la carte and/or buffet menus according to hotel recipes and standards.<br> Ensure the cleanliness and maintenance of all work areas, utensils, and equipment.<br> Have full knowledge of all menu items, daily features and promotions.<br> Follow kitchen policies, procedures and service standards.<br> Follow all safety and sanitation policies when handling food and beverage.<br> Other duties as assigned.</p> <h4>Qualifications</h4> <ul> <li>Previous experience in the culinary field an asset.</li> <li>Diploma certification in a culinary discipline an asset.</li> <li>Strong interpersonal and problem solving abilities.</li> <li>Highly responsible and reliable.</li> <li>Ability to work well under pressure in a fast paced environment.</li> <li>Ability to work cohesively as part of a team.</li> <li>Ability to focus attention on guest needs, remaining calm and courteous at all times.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Responsibilities</b>: The Guest Relations Officer is responsible for ensuring exceptional guest experiences by providing personalized service, addressing guest requests and concerns, and maintaining high standards of hospitality throughout the guest journey. The role acts as a key point of contact between guests and hotel departments to ensure guest satisfaction and loyalty. Welcome guests upon arrival and provide a warm, professional, and personalized experience. Maintains the highest standard of professionalism, ethics and attitude towards guests and colleagues. Assist guests with check-in, check-out, and general hotel inquiries. Handle guest requests, concerns, and complaints promptly and professionally, ensuring effective resolution. Coordinate with other hotel departments to ensure seamless guest experiences. Conduct daily guest engagement activities and follow up on guest feedback. Recognize VIP guests, repeated guests, and special occasions, ensuring appropriate arrangements are made. Maintain accurate guest profiles and update relevant information in the hotel system. Promote hotel facilities, services, and special offers to guests. Monitor guest satisfaction levels and contribute to improving service quality. Assist in preparing welcome amenities, guest correspondence, and special arrangements (FOM/AFOM/Duty Manager- allocation of rooms, Housekeeping- amenities and special preferences, Room Service- amenities, and Concierge/Bell Service- luggage handling). Support the Front Office team during peak operational periods when required. Ensure compliance with hotel policies, procedures, and brand standards. Ensure daily Guest courtesy calls are being carried out and logged formally in the Front Office log or OPERA guest profile, assisting as necessary to carry out the calls and compile the reports. Meet the required daily quota for Guest courtesy calls as established by management. Conducts show around of the hotel when requested. Maintain a complete knowledge of: Hotels features/services, hours of operation. Hotels restaurant and menu price range. Hotels room types, numbers, names, amenities and location. All the Repeat Guest/ Special Guest programs and packages. All room rates, special packages and promotions. Co-ordinates and assists with VIP arrival room allocations, meeting, escorting and in-room check-in of VIP guests. Follows Hotel s telephone etiquette standards. Enrollment of new loyalty members and updates certificate maintenance when applicable. Drives Rate and RevPAR through up-selling room brand. Follow departmental policies and procedures. Follow all safety and sanitation policies. Other duties as assigned.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications:</h2><p>Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.</p><p>Previous experience in Front Office, Guest Relations or Hospitality Operations preferred.</p><p>Excellent communication and interpersonal skills.</p><p>Strong guests service and problem-solving abilities.</p><p>Professional appearance and positive attitude.</p><p>Ability to work under pressure and handle multiple tasks effectively.</p><p>Strong organizational and time management skills.</p><p>Proficient in the English language (verbal &amp; written).</p><p>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.</p><p>Knowledge of computerized Front Office systems required.</p><p>Must have the ability to handle cash effectively and accurately.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><ul><li><p>oversee and ensure the smooth daily operation of the Fairmont Gold Lounge.</p><br></li><li><p>Consistently deliver professional, friendly, and engaging service in line with Fairmont Gold standards.</p><br></li><li><p>Lead service within the Fairmont Gold Lounge, ensuring menu offerings and food presentation consistently meet brand standards.</p><br></li><li><p>Foster high team morale and a strong spirit of collaboration to maintain exceptional service levels.</p><br></li><li><p>Motivate, guide, and provide continuous support, coaching, and development for all team members.</p><br></li><li><p>Support the training and onboarding of new colleagues while providing ongoing development for existing team members.</p><br></li><li><p>Develop and maintain strong guest relationships to build loyalty and enhance the Fairmont Gold experience.</p><br></li><li><p>Assist guests with hotel facilities and services in a knowledgeable, professional, and helpful manner.</p><br></li><li><p>Provide exceptional and personalized information regarding local attractions and points of interest.</p><br></li><li><p>Coordinate with the Front Office regarding hotel events, group arrivals, and special functions to ensure seamless service delivery.</p><br></li><li><p>Ensure accurate billing procedures for Fairmont Gold groups and individual guests.</p><br></li><li><p>Participate in the Manager on Duty program for hotel restaurants as required.</p><br></li><li><p>Maintain a strong focus on Health &amp; Safety and actively contribute to a safe working environment.</p><br></li><li><p>Support and actively engage in the hotel’s environmental and sustainability initiatives, including department-specific programs.</p><br></li><li><p>Adhere to all hotel policies, procedures, and the established code of ethics.</p><br></li><li><p>Work assigned shifts in other Food &amp; Beverage outlets as directed by Management.</p><br></li><li><p>Perform additional duties and responsibilities as assigned by Management.</p><br></li><li><p>Uphold the highest standards of internal and external guest service at all times.</p><br></li></ul><br>Qualifications<br><br><ul><li><p>One year of supervisory experience in a <strong>hotel restaurant or lounge</strong> (four-diamond hotel).</p><br></li><li><p>Two years of progressive experience in a <strong>high-volume hotel restaurant or lounge</strong>.</p><br></li><li><p>Must have thorough working knowledge of <strong>hotel food &amp; beverage operations</strong>.</p><br></li><li><p>Good English communication skills</p><br></li><li><p>Proven leadership, motivational, decision-making, and problem-solving skills.</p><br></li><li><p>Strong business acumen with an understanding of hotel financial reporting structures.</p><br></li><li><p>Excellent, proven food &amp; beverage product knowledge is required.</p><br></li></ul><br>Additional Information<br><br><p>Experience is an asset<br>Prior experience working with Opera or a related system<br>Strong interpersonal and problem solving abilities<br>Fluency in English, additional languages are a plus</p><br> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Job summary:</h4> <p>The Chief Engineer at Movenpick Resort Petra Jordan is responsible for the overall supervision, management, and leadership of the engineering department. This role ensures the smooth operation of all hotel facilities, including mechanical, electrical, plumbing, and HVAC systems. The Chief Engineer plays a crucial role in maintaining the hotel’s safety standards, managing energy efficiency, and providing a high level of service to both internal and external guests.</p> <h4>Key responsibilities:</h4> <p><strong>Leadership and team management:</strong><br> Lead and supervise the engineering team, including recruiting, training, and developing staff to maintain a highly skilled and motivated team.<br> Assign tasks, manage shifts, and oversee daily operations of the engineering department.<br> Provide technical expertise and support for maintenance staff.</p> <p><strong>Maintenance and operations:</strong><br> Oversee all maintenance programs, preventive maintenance, and repairs for all hotel equipment, including HVAC, electrical, plumbing, and fire safety systems.<br> Ensure that all hotel facilities and systems are functioning efficiently and in compliance with safety and regulatory standards.<br> Manage day-to-day operational issues, ensuring quick and efficient problem resolution to minimize downtime and guest inconvenience.</p> <p><strong>Budget and financial management:</strong><br> Prepare and manage the department's budget, including controlling costs related to maintenance, energy consumption, and capital expenditures.<br> Ensure proper inventory control of parts and supplies, as well as efficient energy and water management to optimize operational expenses.<br> Monitor and analyze energy consumption, looking for cost-saving opportunities.</p> <p><strong>Health, safety, and compliance:</strong><br> Ensure all building systems comply with health and safety regulations, including fire safety systems, emergency lighting, and building security.<br> Oversee regular safety inspections and ensure compliance with all local, national, and international standards and regulations.<br> Act as the key contact during emergencies and ensure the safety of guests and employees.</p> <p><strong>Capital projects and renovations:</strong><br> Oversee engineering aspects of capital projects, renovations, and upgrades within the hotel, ensuring work is completed on time and within budget.<br> Collaborate with external contractors and service providers as needed for large-scale projects and technical services.</p> <p><strong>Collaboration with other departments:</strong><br> Work closely with the housekeeping, front office, and food & beverage departments to ensure all guest areas and back-of-house operations are in optimal condition.<br> Assist in setting up rooms, conference facilities, and event spaces when engineering support is needed.<br> Provide timely communication and status updates on engineering tasks to hotel management.</p> <p><strong>Sustainability and environmental initiatives:</strong><br> Develop and implement energy conservation and sustainability initiatives to reduce the hotel's environmental impact.<br> Collaborate with the management team on environmental sustainability efforts, ensuring alignment with the hotel's corporate responsibility policies.</p> <h4>Qualifications</h4> <p><strong>Qualifications:</strong><br> Bachelor's degree in Mechanical, Electrical, Civil Engineering, or a related field.<br> 7+ years of experience in hotel engineering or facilities management, with at least 3 years in a senior engineering leadership role.<br> Strong technical knowledge of building systems, including HVAC, electrical, plumbing, and fire safety.<br> Experience in budgeting, project management, and contractor management.<br> Excellent leadership, communication, and problem-solving skills.<br> Knowledge of sustainability practices and energy management systems is preferred.<br> Familiarity with local regulations, building codes, and safety standards.</p> <p><strong>Competencies:</strong><br> Strong leadership and team management capabilities.<br> Analytical and detail-oriented with excellent organizational skills.<br> Ability to work under pressure and manage multiple priorities.<br> Strong communication and interpersonal skills.<br> Proficiency in relevant software and systems, including BMS (Building Management Systems).</p> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Job summary:</h4> <p>The Chief Engineer at Movenpick Resort Petra Jordan is responsible for the overall supervision, management, and leadership of the engineering department. This role ensures the smooth operation of all hotel facilities, including mechanical, electrical, plumbing, and HVAC systems. The Chief Engineer plays a crucial role in maintaining the hotel’s safety standards, managing energy efficiency, and providing a high level of service to both internal and external guests.</p> <h4>Key responsibilities:</h4> <p><strong>Leadership and team management:</strong><br> Lead and supervise the engineering team, including recruiting, training, and developing staff to maintain a highly skilled and motivated team.<br> Assign tasks, manage shifts, and oversee daily operations of the engineering department.<br> Provide technical expertise and support for maintenance staff.</p> <p><strong>Maintenance and operations:</strong><br> Oversee all maintenance programs, preventive maintenance, and repairs for all hotel equipment, including HVAC, electrical, plumbing, and fire safety systems.<br> Ensure that all hotel facilities and systems are functioning efficiently and in compliance with safety and regulatory standards.<br> Manage day-to-day operational issues, ensuring quick and efficient problem resolution to minimize downtime and guest inconvenience.</p> <p><strong>Budget and financial management:</strong><br> Prepare and manage the department's budget, including controlling costs related to maintenance, energy consumption, and capital expenditures.<br> Ensure proper inventory control of parts and supplies, as well as efficient energy and water management to optimize operational expenses.<br> Monitor and analyze energy consumption, looking for cost-saving opportunities.</p> <p><strong>Health, safety, and compliance:</strong><br> Ensure all building systems comply with health and safety regulations, including fire safety systems, emergency lighting, and building security.<br> Oversee regular safety inspections and ensure compliance with all local, national, and international standards and regulations.<br> Act as the key contact during emergencies and ensure the safety of guests and employees.</p> <p><strong>Capital projects and renovations:</strong><br> Oversee engineering aspects of capital projects, renovations, and upgrades within the hotel, ensuring work is completed on time and within budget.<br> Collaborate with external contractors and service providers as needed for large-scale projects and technical services.</p> <p><strong>Collaboration with other departments:</strong><br> Work closely with the housekeeping, front office, and food & beverage departments to ensure all guest areas and back-of-house operations are in optimal condition.<br> Assist in setting up rooms, conference facilities, and event spaces when engineering support is needed.<br> Provide timely communication and status updates on engineering tasks to hotel management.</p> <p><strong>Sustainability and environmental initiatives:</strong><br> Develop and implement energy conservation and sustainability initiatives to reduce the hotel's environmental impact.<br> Collaborate with the management team on environmental sustainability efforts, ensuring alignment with the hotel's corporate responsibility policies.</p> <h4>Qualifications</h4> <p><strong>Qualifications:</strong><br> Bachelor's degree in Mechanical, Electrical, Civil Engineering, or a related field.<br> 7+ years of experience in hotel engineering or facilities management, with at least 3 years in a senior engineering leadership role.<br> Strong technical knowledge of building systems, including HVAC, electrical, plumbing, and fire safety.<br> Experience in budgeting, project management, and contractor management.<br> Excellent leadership, communication, and problem-solving skills.<br> Knowledge of sustainability practices and energy management systems is preferred.<br> Familiarity with local regulations, building codes, and safety standards.</p> <p><strong>Competencies:</strong><br> Strong leadership and team management capabilities.<br> Analytical and detail-oriented with excellent organizational skills.<br> Ability to work under pressure and manage multiple priorities.<br> Strong communication and interpersonal skills.<br> Proficiency in relevant software and systems, including BMS (Building Management Systems).</p> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Consistently offer professional, friendly and proactive guest service while supporting fellow colleagues.<br> Prepare, cook and service all food items for a la carte and/or buffet menus according to hotel recipes and standards.<br> Ensure the cleanliness and maintenance of all work areas, utensils, and equipment.<br> Have full knowledge of all menu items, daily features and promotions.<br> Follow kitchen policies, procedures and service standards.<br> Follow all safety and sanitation policies when handling food and beverage.<br> Other duties as assigned.</p> <h4>Qualifications</h4> <ul> <li>Previous experience in the culinary field required.</li> <li>Journeyman’s papers or international equivalent an asset.</li> <li>Diploma or certification in a culinary discipline an asset.</li> <li>Strong interpersonal and problem solving abilities.</li> <li>Highly responsible and reliable.</li> <li>Ability to work well under pressure in a fast paced environment.</li> <li>Ability to work cohesively as part of a team.</li> <li>Ability to focus attention on guest needs, remaining calm and courteous at all times.</li> </ul> <h4>Additional information</h4> <ul> <li>Experience is an asset.</li> <li>Prior experience working with Opera or a related system.</li> <li>Strong interpersonal and problem solving abilities.</li> <li>Fluency in English, additional languages are a plus.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Consistently offer professional, friendly and proactive guest service while supporting fellow colleagues.<br> Prepare and service all food items for a la carte and/or buffet menus according to hotel recipes and standards.<br> Actively share ideas, opinions and suggestions in daily shift briefings.<br> Maintain proper rotation of product in all chillers to minimize wastage/spoilage.<br> Ensure storeroom requisitions are accurate.<br> Have full knowledge of all menu items, daily features and promotions.<br> Ensure the cleanliness and maintenance of all work areas, utensils, and equipment.<br> Follow kitchen policies, procedures and service standards.<br> Follow all safety and sanitation policies when handling food and beverage.<br> Other duties as assigned.</p> <h4>Qualifications</h4> <ul> <li>Previous experience in the culinary field required.</li> <li>Journeyman’s papers or international equivalent an asset.</li> <li>Diploma certification in a culinary discipline an asset.</li> <li>Strong interpersonal and problem solving abilities.</li> <li>Highly responsible and reliable.</li> <li>Ability to work well under pressure in a fast paced environment.</li> <li>Ability to work cohesively as part of a team.</li> <li>Ability to focus attention on guest needs, remaining calm and courteous at all times.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Consistently offer professional, friendly and proactive guest service while supporting fellow colleagues.<br> Prepare and service all food items for a la carte and/or buffet menus according to hotel recipes and standards.<br> Actively share ideas, opinions and suggestions in daily shift briefings.<br> Maintain proper rotation of product in all chillers to minimize wastage/spoilage.<br> Ensure storeroom requisitions are accurate.<br> Have full knowledge of all menu items, daily features and promotions.<br> Ensure the cleanliness and maintenance of all work areas, utensils, and equipment.<br> Follow kitchen policies, procedures and service standards.<br> Follow all safety and sanitation policies when handling food and beverage.<br> Other duties as assigned.</p> <h4>Qualifications</h4> <ul> <li>Previous experience in the culinary field required.</li> <li>Journeyman’s papers or international equivalent an asset.</li> <li>Diploma certification in a culinary discipline an asset.</li> <li>Strong interpersonal and problem solving abilities.</li> <li>Highly responsible and reliable.</li> <li>Ability to work well under pressure in a fast paced environment.</li> <li>Ability to work cohesively as part of a team.</li> <li>Ability to focus attention on guest needs, remaining calm and courteous at all times.</li> </ul></p><p></p>

<p><h4>Company Description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job Description</h4> <ul> <li>Consistently offer professional, friendly and engaging service</li> <li>Assist in the operation of all spa departments and have knowledge of all spa treatments</li> <li>Maintain linen inventory to and from laundry on a scheduled basis</li> <li>Direct members and guests to appointments and assist them with the use of sauna, steam, whirlpool etc.</li> <li>Prepare rooms for treatments according to specified guidelines</li> <li>Maintain the facility in peak sanitary condition at all times and report any equipment deficiencies</li> <li>Maintain locker rooms in a tidy manner and ensure all amenities are stocked</li> <li>Follow departmental policies and procedures</li> <li>Follow all safety and sanitation policies</li> <li>Other duties as assigned</li> </ul> <h4>Qualifications</h4> <ul> <li>Previous spa or hospitality experience preferred</li> <li>CPR and First Aid certification preferred</li> <li>Excellent communication and organizational skills</li> <li>Strong interpersonal and problem solving abilities</li> <li>Highly responsible and reliable</li> <li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><ul><li><p>Ensure the overall smooth operation of all <strong>Hotel Food &amp; Beverage outlets</strong> (including restaurants, lounges, and beverage service areas).</p><br></li><li><p>Ensure the delivery of excellent service by maintaining high staff morale and strong team spirit.</p><br></li><li><p>Ensure effective scheduling of the <strong>Hotel Food &amp; Beverage team</strong>, including reporting hours worked to the Food &amp; Beverage Coordinator and inputting schedules into <strong>system</strong>.</p><br></li><li><p>Provide motivation and ongoing support to all team members.</p><br></li><li><p>Coordinate Food &amp; Beverage requirements for hotel events and functions.</p><br></li><li><p>Ensure accurate Food &amp; Beverage billing for groups and guests.</p><br></li><li><p>Participate in the training and coaching of new and existing team members.</p><br></li><li><p>Participate in the <strong>Manager on Duty Program</strong> for the hotel restaurants.</p><br></li><li><p>Be Health &amp; Safety conscious and actively involved in maintaining a safe work environment.</p><br></li><li><p>Actively participate in the hotel’s environmental program and department-specific initiatives, working toward sustainable operations.</p><br></li><li><p>Comply with hotel policies, procedures, and the code of ethics.</p><br></li><li><p>Perform any and all other tasks as assigned by management.</p><br></li><li><p>Uphold the highest standards of internal and external customer service at all times.</p><br></li><li><p>Work assigned shifts in other Food &amp; Beverage departments as directed by Management.</p><br></li></ul><br>Qualifications<br><br><ul><li><p>One year of supervisory experience in a <strong>hotel restaurant or lounge</strong> (four-diamond hotel).</p><br></li><li><p>Two years of progressive experience in a <strong>high-volume hotel restaurant or lounge</strong>.</p><br></li><li><p>Must have thorough working knowledge of <strong>hotel food &amp; beverage operations</strong>.</p><br></li><li><p>Good English communication skills</p><br></li><li><p>Proven leadership, motivational, decision-making, and problem-solving skills.</p><br></li><li><p>Strong business acumen with an understanding of hotel financial reporting structures.</p><br></li><li><p>Excellent, proven food &amp; beverage product knowledge is required.</p><br></li></ul><br>Additional Information<br><br><p>Experience is an asset<br>Prior experience working with Opera or a related system<br>Strong interpersonal and problem solving abilities<br>Fluency in English, additional languages are a plus</p><br> </div>

<p><h4>Job summary</h4> <p>The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR</li> <li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li> </ul> <h4>Core work activities</h4> <h4>Building successful relationships that generate sales opportunities</h4> <ul> <li>Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.</li> <li>Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.</li> <li>Develops relationships within community to strengthen and expand customer base for sales opportunities.</li> <li>Manages and develops relationships with key internal and external stakeholders.</li> <li>Provides accurate, complete and effective turnover to Event Management.</li> </ul> <h4>Managing sales activities</h4> <ul> <li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li> <li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li> </ul> <h4>Using knowledge of market trends and target customer information to maximize revenue</h4> <ul> <li>Identifies new business to achieve personal and location revenue goals.</li> <li>Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li> <li>Closes the best opportunities for the location based on market conditions and location needs.</li> <li>Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li> </ul> <h4>Providing exceptional customer service</h4> <ul> <li>Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</li> <li>Services our customers in order to grow share of the account.</li> <li>Executes and supports the company’s customer service standards.</li> <li>Provides excellent customer service consistent with the daily service basics of the company.</li> <li>Sets a positive example for guest relations.</li> <li>Interacts with guests to obtain feedback on product quality and service levels.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p> <p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates</p><p></p>