Tourism manager Jobs

<p><h4>Job summary</h4> <p>Areas of responsibility include restaurants/bars and room service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li> <li>OR</li> <li>2-year degree from an</p><p></p>

<p><h4>Job summary</h4> <p>Areas of responsibility include restaurants/bars and room service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li> <li>OR</li> <li>2-year degree from an</p><p></p>

<p><h4>Job summary</h4> <p>Areas of responsibility include restaurants/bars and room service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li> <li>Or</li> <li>2-year degree from an accredited university</p><p></p>

<p><h4>Job summary</h4> <p>Responsible for the daily shift operations of housekeeping, recreation/health club and, if applicable, laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR</li> <li>2-year degree from an accredited university in hotel</p><p></p>

<p><h4>Job summary</h4> <p>Responsible for the daily shift operations of housekeeping, recreation/health club and, if applicable, laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR</li> <li>2-year degree from an accredited university in hotel</p><p></p>

<p><h4>Job summary</h4> <p>Areas of responsibility include restaurants/bars and room service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li> <li>OR</li> <li>2-year degree from an</p><p></p>

<p><h4>Job summary</h4> <p>Areas of responsibility include restaurants/bars and room service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li> <li>OR</li> <li>2-year degree from an</p><p></p>

<p><h4>Job summary</h4> <p>Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards, and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li> <li>OR</li> <li>2-year degree from an accredited university</p><p></p>

<p><h4>Job summary</h4> <p>Areas of responsibility include restaurants/bars and room service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li> <li>Or</li> <li>2-year degree from an accredited university</p><p></p>

<p><h4>Position summary</h4> <p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist</p><p></p>

<p><h4>Job summary</h4> <p>This position is a multi-property role for Al Manara, a Luxury Collection Hotel, Saraya Aqaba and The Westin Saraya Aqaba Resort & Spa. It assists in the oversight of the daily shift operations of housekeeping, recreation/health club and, if applicable, laundry. Works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR</li> <li>2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related</p><p></p>

<p><h4>Job summary</h4> <p>This position is a multi-property role for Al Manara, a Luxury Collection Hotel, Saraya Aqaba and The Westin Saraya Aqaba Resort & Spa. It assists in the oversight of the daily shift operations of housekeeping, recreation/health club and, if applicable, laundry. Works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR</li> <li>2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related</p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Consistently offer professional, friendly and engaging service.<br> Manage all activity within the marketing department, ensuring all service standards are followed.<br> Execute marketing plans and programs in conjunction with the Sales department to ensure profit growth.<br> Oversee all marketing initiatives for the hotel.<br> Research, analyze and monitor financial, technological, and demographic factors so that market opportunities may be capitalized on.<br> Plan and oversee the hotel's advertising and promotion activities, including print, electronic, and direct mail.<br> Communicate with outside advertising agencies on ongoing campaigns.<br> Recommend pricing strategy for the hotel that will result in the greatest market share.<br> Work with the Public Relations department and artists to oversee copywriting, design, layout, and the production of promotional materials.<br> Follow the annual budget and administer that budget in a fiscally responsible manner.<br> Balance operational, administrative and colleague needs.<br> Follow departmental policies and procedures.<br> Follow all safety policies.<br> Other duties as assigned.</p> <h4>Qualifications</h4> <ul> <li>Previous senior leadership experience within marketing required.</li> <li>Computer literate in Microsoft Windows applications and/or relevant computer applications required.</li> <li>University or college degree in a related discipline required.</li> <li>Excellent communication skills, both written and verbal, required.</li> <li>Strong interpersonal and problem-solving abilities.</li> <li>Highly responsible and reliable.</li> <li>Ability to focus attention on guest needs, remaining calm and courteous at all times.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Consistently offer professional, friendly and engaging service.<br> Manage all activity within the marketing department, ensuring all service standards are followed.<br> Execute marketing plans and programs in conjunction with the Sales department to ensure profit growth.<br> Oversee all marketing initiatives for the hotel.<br> Research, analyze and monitor financial, technological, and demographic factors so that market opportunities may be capitalized on.<br> Plan and oversee the hotel's advertising and promotion activities, including print, electronic, and direct mail.<br> Communicate with outside advertising agencies on ongoing campaigns.<br> Recommend pricing strategy for the hotel that will result in the greatest market share.<br> Work with the Public Relations department and artists to oversee copywriting, design, layout, and the production of promotional materials.<br> Follow the annual budget and administer that budget in a fiscally responsible manner.<br> Balance operational, administrative and colleague needs.<br> Follow departmental policies and procedures.<br> Follow all safety policies.<br> Other duties as assigned.</p> <h4>Qualifications</h4> <ul> <li>Previous senior leadership experience within marketing required.</li> <li>Computer literate in Microsoft Windows applications and/or relevant computer applications required.</li> <li>University or college degree in a related discipline required.</li> <li>Excellent communication skills, both written and verbal, required.</li> <li>Strong interpersonal and problem-solving abilities.</li> <li>Highly responsible and reliable.</li> <li>Ability to focus attention on guest needs, remaining calm and courteous at all times.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Why work for Accor?<br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>Consistently offer professional, friendly and engaging service<br> Lead and manage the F&B outlet team in all aspects of the department and ensure service standards are followed<br> Handle guest concerns and react quickly and professionally<br> To assist in the recruitment and training of F&B colleagues<br> Balance operational, administrative and colleague needs<br> Conduct regularly scheduled departmental meetings<br> Maximize revenues by communicating regularly with the food and beverage teams to implement agreed upon strategies, practices and promotions<br> Have full knowledge of all outlet menus<br> Manage the departmental budget<br> Follow outlet policies, procedures and service standards<br> Follow all safety and sanitation policies when handling food and beverage<br> Other duties as assigned</p> <h4>Qualifications</h4> <ul> <li>Previous food and beverage leadership experience required</li> <li>Previous point of sale system experience required</li> <li>Computer literate in Microsoft Windows applications required</li> <li>University or college degree in a related discipline preferred</li> <li>Excellent communication and organizational skills</li> <li>Strong interpersonal and problem solving abilities</li> <li>Highly responsible and reliable</li> <li>Ability to work well under pressure in a fast paced environment</li> <li>Ability to work cohesively as part of a team</li> <li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.<br> Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Why work for Accor?<br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>Consistently offer professional, friendly and engaging service<br> Lead and manage the F&B outlet team in all aspects of the department and ensure service standards are followed<br> Handle guest concerns and react quickly and professionally<br> To assist in the recruitment and training of F&B colleagues<br> Balance operational, administrative and colleague needs<br> Conduct regularly scheduled departmental meetings<br> Maximize revenues by communicating regularly with the food and beverage teams to implement agreed upon strategies, practices and promotions<br> Have full knowledge of all outlet menus<br> Manage the departmental budget<br> Follow outlet policies, procedures and service standards<br> Follow all safety and sanitation policies when handling food and beverage<br> Other duties as assigned</p> <h4>Qualifications</h4> <ul> <li>Previous food and beverage leadership experience required</li> <li>Previous point of sale system experience required</li> <li>Computer literate in Microsoft Windows applications required</li> <li>University or college degree in a related discipline preferred</li> <li>Excellent communication and organizational skills</li> <li>Strong interpersonal and problem solving abilities</li> <li>Highly responsible and reliable</li> <li>Ability to work well under pressure in a fast paced environment</li> <li>Ability to work cohesively as part of a team</li> <li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.<br> Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Why work for Accor?<br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>Consistently offer professional, friendly and engaging service.<br> Lead and manage the F&B outlet team in all aspects of the department and ensure service standards are followed.<br> Handle guest concerns and react quickly and professionally.<br> To assist in the recruitment and training of F&B colleagues.<br> Balance operational, administrative and colleague needs.<br> Conduct regularly scheduled departmental meetings.<br> Maximize revenues by communicating regularly with the food and beverage teams to implement agreed upon strategies, practices and promotions.<br> Have full knowledge of all outlet menus.<br> Manage the departmental budget.<br> Follow outlet policies, procedures and service standards.<br> Follow all safety and sanitation policies when handling food and beverage.<br> Other duties as assigned.</p> <h4>Qualifications</h4> <ul> <li>Previous food and beverage leadership experience required.</li> <li>Previous point of sale system experience required.</li> <li>Computer literate in Microsoft Windows applications required.</li> <li>University or college degree in a related discipline preferred.</li> <li>Excellent communication and organizational skills.</li> <li>Strong interpersonal and problem solving abilities.</li> <li>Highly responsible and reliable.</li> <li>Ability to work well under pressure in a fast paced environment.</li> <li>Ability to work cohesively as part of a team.</li> <li>Ability to focus attention on guest needs, remaining calm and courteous at all times.</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.<br> Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity and inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Why work for Accor?<br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>Consistently offer professional, friendly and engaging service.<br> Lead and manage the F&B outlet team in all aspects of the department and ensure service standards are followed.<br> Handle guest concerns and react quickly and professionally.<br> To assist in the recruitment and training of F&B colleagues.<br> Balance operational, administrative and colleague needs.<br> Conduct regularly scheduled departmental meetings.<br> Maximize revenues by communicating regularly with the food and beverage teams to implement agreed upon strategies, practices and promotions.<br> Have full knowledge of all outlet menus.<br> Manage the departmental budget.<br> Follow outlet policies, procedures and service standards.<br> Follow all safety and sanitation policies when handling food and beverage.<br> Other duties as assigned.</p> <h4>Qualifications</h4> <ul> <li>Previous food and beverage leadership experience required.</li> <li>Previous point of sale system experience required.</li> <li>Computer literate in Microsoft Windows applications required.</li> <li>University or college degree in a related discipline preferred.</li> <li>Excellent communication and organizational skills.</li> <li>Strong interpersonal and problem solving abilities.</li> <li>Highly responsible and reliable.</li> <li>Ability to work well under pressure in a fast paced environment.</li> <li>Ability to work cohesively as part of a team.</li> <li>Ability to focus attention on guest needs, remaining calm and courteous at all times.</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.<br> Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity and inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p><strong>About Orient Express</strong><br> Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine-dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express.</p> <h4>Job description</h4> <p>Should have comprehensive and up to date knowledge of all the outlets' unique selling points, features, amenities, services, and policies and those of the competition.<br> Identify and target potential market opportunities to expand the business.<br> Negotiate and finalize contracts with clients.<br> Work closely with the Sales & Revenue Department as the point of contact for all F&B related bookings and enquiries, in close coordination with the Outlet Managers to promote special events and occasions.<br> Achieve all individual hotel food & beverage sales targets in your area by maintaining and creating a close relationship with customers.<br> Generate new and maintain existing customer relationships through various sales activities and create awareness of the hotel outlets and facilities through face-to-face sales calls, telephone calls, entertainment, site inspections, etc., to ensure complete coverage of own portfolio of accounts and achieve set targets and maximum possible productivity.<br> Ensure that all incoming requests are addressed within 24 hours in order to avoid customer complaints and loss of business.<br> Display a pleasant manner and positive attitude at all times to promote a good company image to guests and colleagues in order to avoid internal or external complaints.<br> Closely monitor the accounts' revenue and business production of own business portfolio and maintain an up-to-date “Account & Contact Database” in the property management system as well as maintain end of month production reports.<br> Update the hotel on the negotiation/progress of every event and use the technology available for communication and client correspondence.<br> Provide feedback to the Director of Food & Beverage on changing market conditions, review direct competition and conduct regular research to identify new selling strategies.<br> Participate in any training and development programs as recommended by senior management.<br> Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment.<br> Conduct site inspections with prospective and existing clients.<br> Prepare weekly, monthly, quarterly, and annual reports as required. Assist with compilation of competitive intelligence information.<br> Other tasks as assigned.</p> <h4>Qualifications</h4> <ul> <li>Possess minimum a hospitality degree or similar; commerce, sales and marketing, business administration, or any relevant courses.</li> <li>Minimum two years post graduate work experience in a similar position.</li> <li>Have a minimum of 2-3 years' experience in sales in U.A.E. market; experience in the food & beverages sectors would be an advantage.</li> <li>Fluency in English is essential.</li> <li>Proficient in MS Office applications, Excel, and PowerPoint.</li> <li>Energetic, passionate, and self-motivated.</li> <li>Able to determine and prioritize tasks under minimum supervision.</li> <li>Proficiency in CRM software and data analysis tools.</li> </ul> <h4>Additional information</h4> <ul> <li>A competitive salary package.</li> <li>ALL - Heartist® Program: Employee benefit card offering discounted rates at all Accor locations and partner venues worldwide.</li> <li>Learning & development: Opportunity to develop your talent and grow within your property and across the world!</li> </ul></p><p></p>

<p><strong>Industry Distribution and Payment Support</strong></p><p>Support airlines, travel sellers, and industry stakeholders in the adoption and implementation of Modern Airline Retailing, Offers and Orders capabilities, and IATA payment solutions across Africa and the Middle East, driving industry readiness and successful transformation outcomes.</p><p>Monitor the execution and progress of regional distribution transformation and payment initiatives across Africa and the Middle East, identifying implementation challenges and providing recommendations and corrective actions to support successful delivery.</p><p>Track market developments, regulatory changes, industry trends, and competitive dynamics impacting distribution transformation and the payments landscape, identifying opportunities, risks, and actions to accelerate adoption and deliver business value.</p><p>Develop and maintain regional performance metrics, adoption dashboards, and implementation reports to support data-driven decision-making and provide insights and recommendations to the Head of Industry Distribution and Transformation.</p><p>Deliver regional workshops, webinars, roadshows, and awareness campaigns on Modern Airline Retailing, Offers and Orders, IATA Settlement Systems, and IATA Payment Initiatives to increase industry understanding, promote best practices, and facilitate the adoption of transformation programs.</p><p><strong>Regional Mobilization</strong></p><p>Lead and Execute regional mobilization activities to collect industry input , share updates with industry partners (Agents &amp; Airlines), and to support new business cases or enhance products development .</p><p>Monitor the progress of regional campaigns and mobilization initiatives, coordinating with internal and external stakeholders to ensure timely completion of agreed actions, and provide regular status updates and recommendations to management.</p><p><strong>IATA Settlement Systems (ISS) and local Governance Support</strong></p><p>In collaboration with Country Managers, build and maintain strong relationships with airlines, travel agents, and freight forwarders to support the adoption and growth of IATA's financial and distribution services.</p><p>Manage and influence local ISS governance bodies (APJC, CC, LFCAG, and other relevant forums) to drive effective decision-making, ensure the implementation of robust risk management frameworks, and maintain alignment with global governance standards while ensuring full legal and regulatory compliance.</p><p>Monitor and forecast market developments, industry trends, and emerging risks, proactively identifying opportunities to enhance ISS performance, customer value, and market penetration.</p><p>Drive customer excellence across assigned markets by proactively understanding stakeholder needs, managing escalations effectively, and strengthening customer satisfaction, loyalty, and confidence in IATA's services.</p><p>Manage ISS expansion and other initiatives/ projects across assigned markets, collaborating with project teams and cross-functional stakeholders at local, regional, and headquarters levels throughout the project lifecycle, from business case development and stakeholder engagement to implementation and post-launch review.</p><p><strong>Teamwork and Expert Knowledge</strong></p><p>Build strong partnerships with internal stakeholders and senior management to support the achievement of regional objectives and global strategy, while providing guidance to Area Managers on Payment and Distribution initiatives to ensure alignment with organizational priorities.</p><p>Contribute to a culture of inclusion, integrity, collaboration, innovation, and continuous improvement, fostering strong teamwork and a customer-centric mindset across the region.</p><p>Collaborate effectively across functions in an agile and forward-looking manner, anticipating challenges, identifying opportunities, and proactively recommending solutions to support business success.</p><p>Provide quantitative and qualitative market insights and analysis to support global Financial Services, Payments, and Distribution strategies, ensuring regional market needs and opportunities are reflected in strategic decision-making.</p><p>Partner with regional and global Subject Matter Experts to strengthen organizational capabilities, promote knowledge sharing, and support the continuous development of regional expertise in Financial Services and Distribution.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University degree (Bachelor or Master) in Business, Economics, Aviation, Data/Analytics, or a related field;</li><li>Minimum 7 years experience in the aviation and/or travel industry, particularly in distribution and travel retail environment;</li><li>Strong Understanding of IATA Agency Programme, IATA Settlement Systems (ISS), Modern Airline Retailing, and IATA payment programs;</li><li>Demonstrated ability to influence senior industry stakeholders, lead executive-level presentations, and engage effectively with internal and external subject matter experts.</li><li>Excellent communication skills; ability to deal with a wide range of clients and professionally address any level of management- A strong track record of successful public speaking engagements;</li><li>Strong skills in workshop facilitation, stakeholder engagement, and operational planning</li><li>Excellent oral and written communications skills in English, Arabic and French</li><li>Travel Required: Y</li></ul>